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<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="ie=edge,chrome=1"> <meta charset="UTF-8"> <meta name="robots" content="noindex, nofollow"> <meta name="viewport" content="width=device-width,initial-scale=1.0,minimum-scale=1.0"> <title>Help</title> <link rel="shortcut icon" type="image/x-icon" href="/go/assets/favicon_fau/favicon-68fca378ca42a628f01bfc3b1efee6ac.ico" /> <link rel="icon" type="image/x-icon" href="/go/assets/favicon_fau/favicon-68fca378ca42a628f01bfc3b1efee6ac.ico" sizes="16x16 32x32 48x48 64x64" /> <link rel="apple-touch-icon" sizes="180x180" href="/go/assets/favicon_fau/apple-touch-icon-e1074385987e2e09def6ed599437c49a.png" /> <link rel="icon" type="image/png" sizes="32x32" href="/go/assets/favicon_fau/favicon-32x32-ca43ea92750f0281607cdb3687a1a9dc.png" /> <link rel="icon" type="image/png" sizes="16x16" href="/go/assets/favicon_fau/favicon-16x16-0cf6afd0d89919fa6399cedc52d9afbb.png" /> <link rel="manifest" href="/go/assets/favicon_fau/site-446e81a58365e203e8ce892d41ec7306.webmanifest" /> <link rel="mask-icon" href="/go/assets/favicon_fau/safari-pinned-tab-6a04f5317d49e0353bdc76041af6623b.svg" color="#565b6b" /> <meta name="msapplication-TileColor" content="#005CAE"> <meta name="msapplication-TileImage" content="/go/assets/favicon_fau/mstile-144x144-f2c80df9ea02c43232db54581efaf486.png"/> <meta name="msapplication-config" content="/go/assets/favicon_fau/browserconfig-14dffa917eda3364de8627e6c69ad647.xml"/> <meta name="theme-color" content="#005CAE"/>  <link rel="stylesheet" href="/go/assets/slay-42e88be07176f622fd72bbab77e7ca52.css" /> <link rel="stylesheet" href="/go/assets/fonts/awesome-0bb2c7b6b8b7f2681b7eeffe53cff494.css" /> <link rel="stylesheet" href="/go/assets/go-c4674053598fda4f2032e04cab6d75e8.css" /> <script type="text/javascript" src="/go/assets/jquery.min-e98d2005e914dfa2918428eb3879b36a.js" ></script> <script type="text/javascript" src="/go/assets/popper.min-9ddce28d22ee3f0613ef8b871a789174.js" ></script> <script type="text/javascript" src="/go/assets/bootstrap-585f0aeb92af48ddb945c81d0ca6dd45.js" ></script> <script type="text/javascript" src="/go/assets/go-d5b43999441addcc77537c9c57232f73.js" ></script> <link rel="stylesheet" href="/go/assets/go-c4674053598fda4f2032e04cab6d75e8.css" /> <link rel="stylesheet" href="/go/assets/select2-6d91e0f571cef02c2735f61d2e62c5a7.css" /> <script type="text/javascript" src="/go/assets/select2-e0c5d6381872c5b54a9a7da12c18c529.js" ></script> <script> $(function() { }); </script> <meta name="layout" content="slay"> </head> <body id="slay-flex" class="null "> <div role="navigation"><a class="sr-only sr-only-focusable" href="#slay-contentContainer">Skip to main content</a></div> <div class="container slay-container">  <header class="row slay-header mb-0"> <div class="col-md-3 col-lg-3 col-xl-2 slay-brand d-none d-md-flex"> <a href="/go/" class="slay-brandTitle"> IdM-Portal <span class="slay-brandSubtitle"> </span> </a> </div> <div class="col-md-9 col-lg-9 col-xl-10"> <nav id="slay-topMenu" class="navbar navbar-expand-md px-0 m-0" aria-label="Top menu"> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="slay-brand d-md-none"> <a href="/go/" class="slay-brandTitle"> IdM-Portal <span class="slay-brandSubtitle"> </span> </a> </div> <div class="collapse navbar-collapse" id="navbarSupportedContent">  <ul class="navbar-nav"> <li class="nav-item active"> <a href="https://www.idm.fau.de/go/?lang=en" class="nav-link"> Self Service </a> </li> </ul>  <div class="minifiedLeftNav"> <ul class="navbar-nav mx-auto w-100 flex-column d-flex d-md-none" aria-label="Left menu"> <li class="nav-item"> <a href="/go/signup/index" id="" class="nav-link"> Register </a> </li> <li class="nav-item"> <a href="/go/activation/index" id="" class="nav-link"> Activate IdM ID </a> </li> <li class="nav-item"> <a href="/go/forgottenPassword/index" id="" class="nav-link"> Forgot password? </a> </li> </ul> </div> <ul class="ml-auto navbar-nav slay-userMenu"> <li class="nav-item slay-localeSwitch"> <a href="/go/tech/help?lang=de"><img src="/go/assets/globe-de-varia-1ba4811102ef1a473cf94b4647b489cd.png" alt="Deutsch" title="Deutsch" id="slay-localeFlag"/></a> </li> </ul> </div> </nav> </div> </header> <nav aria-label="Breadcrumb" class="row"> <div class="col"> <ol class="breadcrumb"> </ol> </div> </nav> <main class="row pb-2" id="slay-contentContainer"> <div class="col-md-3 col-lg-3 col-xl-2 box1" id="slay-menu"> <div class="slay-leftMenuHeadlineContainer"> <div class="slay-leftMenuHeadline"> IdM-Portal </div> </div> <div id="leftMenu"> <ul class="nav flex-column nav-pills d-none d-md-flex" aria-label="Left menu"> <li class="nav-item"> <a href="/go/signup/index" id="" class="nav-link"> Register </a> </li> <li class="nav-item"> <a href="/go/activation/index" id="" class="nav-link"> Activate IdM ID </a> </li> <li class="nav-item"> <a href="/go/forgottenPassword/index" id="" class="nav-link"> Forgot password? </a> </li> </ul> </div> </div> <div class="col-md-9 col-lg-9 col-xl-10" id="slay-content"> <h1>Help</h1> <h2>RRZE HelpDesks</h2> <fieldset> <p class="ml-3"> A list of RRZE HelpDesks can be found at the <a href="/go/tech/contact">RRZE HelpDesk</a> . </p> </fieldset> <h2>Frequently Asked Questions (FAQs)</h2> <fieldset> <p class="ml-3"> A Collection of Frequently Asked Questions about Identity Management (IdM) can be found at the <a href="https://helpdesk.rrze.uni-erlangen.de/otrs/public.pl">FAQ of the RRZE HelpDesk system</a> (German only) . </p> </fieldset> <h2>FAU's Identity Management - The IdM portal -> <a href="http://www.idm.fau.de">www.idm.fau.de</a></h2> <fieldset> <p class="ml-3">Your central online access to FAU services</p> <p class="ml-3">The identity management (IdM) system manages access to numerous services at Friedrich-Alexander-Universit盲t Erlangen-N眉rnberg.</p> <p class="ml-3">It is also used to centrally manage the personal data and accounts of all FAU members for the entire duration of their studies or employment.</p> </fieldset> <h3>Who uses the IdM portal?</h3> <fieldset> <p class="ml-3">Students, staff, guests - in other words, all FAU members.</p> </fieldset> <h3>What do you need the IdM portal for?</h3> <fieldset> <ul class="pl-3"> <li> Activating and managing University services such as <ul class="pl-3"> <li>Wireless LAN (e.g. eduroam)</li> <li>E-mail</li> <li>FAUcard</li> <li>campo</li> <li>University Library</li> <li>Single Sign-On (e.g. for StudOn)</li> </ul> </li> <li> Reviewing personal details - Your personal data stored in the IdM (name, address,....) </li> <li> Self registration for our university program (student applicants)<br /> <p class="ml-3 pt-3"><strong>-> <a href="https://www.idm.fau.de/go/signup/create/student" >https://www.idm.fau.de/go/signup/create/student</a></strong></p> </li> </ul> </fieldset> <h3>What do I have to do?</h3> <fieldset> <p class="ml-3">Every new University member must activate their account at -> <a href="http://www.idm.fau.de">www.idm.fau.de</a> to begin with. <br /> Your will receive the details you need to do so in an information letter from the Student Records Office (for students) or upon presenting photo ID at one of the RRZE help desks. </p> <p class="ml-3 mt-3"> <strong>Activating your IdM account:</strong></p> <ol> <li>Accept the general terms of use.</li> <li>Choose a security question for password recovery. </li> <li>Choose a central password for all central services. </li> <li>Choose a recovery e-mail address in case you forget your password. </li> </ol> </fieldset> <h3>Guest management</h3> <fieldset> <p class="ml-3">Form for IdM Guests (and others) customer requests:</p> <p class="ml-3 pt-3"><strong>-> <a href="https://www.rrze.fau.de/infocenter/kontakt-hilfe/formulare/#idmkennung" >IdM Guest request form</a></strong> - This form is to be filled and sent to one of the <a href="http://www.rrze.fau.de/hilfe/service-theke/" >RRZE Helpdesk-Systems</a>.</p> <p class="ml-3 pt-3">All user groups/types can be seen at -> <a href="https://www.idm.fau.de/dsms/docs/affiliations?lang=en">https://www.idm.fau.de/dsms/docs/affiliations</a></p> </fieldset> </div> </main> <footer class="mt-auto footer" id="layout-footer"> <div class="container"> <div class="footer-row"> <div class="footer-logo"> <a title="Link zur FAU Webseite" href="https://www.fau.de/" target="extern"> <img src="/go/assets/logos/logos_footer/fau2022_blue-decd05d63262510301ef5e21c649298d.svg" src="logos/logos_footer/fau2022_blue.svg" alt="FAU" class="faulogo" height="65px" /> </a> </div> <div class="footer-address"> </div> <div class="footer-meta"> <nav aria-label="Kontakt, Impressum und Zusatzinformationen"> <ul id="footer-nav" class="menu"> <li class="nav-item"> <a href="/go/tech/help?lang=en"> Help </a> </li> <li class="nav-item"> <a href="/go/tech/contact?lang=en"> Contact </a> </li> <li class="nav-item"> <a href="/imprint"> Imprint </a> </li> <li class="nav-item"> <a href="/privacy"> Privacy </a> </li> <li class="nav-item"> <a href="/accessibility"> Accessibility </a> </li> <li class="nav-item"> <a href="/tou"> Terms of Use </a> </li> <li class="nav-item"> <a href="/directives"> Admin policy </a> </li> </ul> </nav> <nav class="svg-socialmedia round hoverbg" aria-label="RRZE Links"> <div> <ul> <li class="fau-rrze"> <a data-wpel-link="internal" itemprop="sameAs" href="https://rrze.fau.de"> <img src="/go/assets/logos/logos_footer/rrze-12ab7f6d3681ea7b6b7154fdac8b2ed0.svg" src="logos/logos_footer/rrze.svg" alt="RRZE" height="36px" /> </a> </li> </ul> </div> </nav> <div class="mt-1 mr-2"> 3.6.180 </div> </div> </div> </div> </footer> </div> </body> </html>

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