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<!DOCTYPE html> <html lang="en-US" dir="ltr"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://subscriberhelp.govdelivery.com/hc/en-us","20140209044852","https://web.archive.org/","web","/_static/", "1391921332"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />   <title>Help Center</title> <meta content="authenticity_token" name="csrf-param"/> <meta content="mTsI50ttDHLBdtBb97A9c63zKDes0XJtyDLj9NuAC4s=" name="csrf-token"/>  <link href="//web.archive.org/web/20140209044852cs_/https://p2.zdassets.com/hc/assets/application-e6feef3cd01c619b54558798727e445d.css" media="all" rel="stylesheet" type="text/css"/> <link href="//web.archive.org/web/20140209044852cs_/https://p2.zdassets.com/hc/themes/306771/200109240/style-1aea9feef5e2f3e697517af3d5bd2003.css?locale=en-us" rel="stylesheet" type="text/css"></link> <link href="//web.archive.org/web/20140209044852im_/https://p2.zdassets.com/hc/settings_assets/306771/200006486/fa6fNilfSSJtDhd8ozRDww-gd-bubble-16x16.png" rel="shortcut icon" type="image/png"></link>  <script src="//web.archive.org/web/20140209044852js_/https://p2.zdassets.com/hc/assets/application-155203b7144128c2047da6377a6f613e.js" type="text/javascript"></script> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-44411132-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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What is GovDelivery?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216466-Q-What-does-GovDelivery-do-">Q. What does GovDelivery do?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200281919-Q-How-do-I-subscribe-for-new-and-interesting-government-updates-">Q. How do I subscribe for new and interesting government updates?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048816-Managing-Your-Subscriptions">Managing Your Subscriptions</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216396-Q-How-do-I-change-the-frequency-or-types-of-emails-I-m-getting-">Q. How do I change the frequency or types of emails I’m getting?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216406-Q-I-accidentally-deleted-an-email-How-can-I-get-another-copy-">Q. I accidentally deleted an email. How can I get another copy?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048876-Your-Subscriber-Profile">Your Subscriber Profile</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216546-Q-I-want-to-change-my-email-address-and-still-receive-the-same-updates-How-do-I-do-that-">Q. I want to change my email address and still receive the same updates. How do I do that?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216566-Q-What-is-a-subscriber-profile-Why-do-I-need-to-create-one-">Q. What is a subscriber profile? Why do I need to create one?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216556-Q-I-forgot-my-password-to-my-subscriber-profile-How-can-I-reset-it-">Q. I forgot my password to my subscriber profile. How can I reset it?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048826-Ensuring-Email-Delivery">Ensuring Email Delivery</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216416-Q-How-do-I-add-an-organization-s-email-address-to-my-Safe-Sender-List-">Q. How do I add an organization’s email address to my Safe Sender List?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216436-Q-How-do-I-prevent-email-updates-from-going-into-a-bulk-spam-junk-mail-folder-">Q. How do I prevent email updates from going into a bulk/spam/junk mail folder?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216426-Q-I-am-signed-up-to-receive-email-updates-but-I-am-not-receiving-them-Why-">Q. I am signed up to receive email updates but I am not receiving them. Why?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048866-Your-Information">Your Information</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216516-Q-What-information-does-GovDelivery-collect-How-is-that-information-used-">Q. What information does GovDelivery collect? How is that information used?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216526-Q-Why-does-GovDelivery-collect-this-information-">Q. Why does GovDelivery collect this information?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216536-Q-What-if-I-don-t-want-my-information-stored-by-GovDelivery-for-any-reason-or-purpose-">Q. What if I don’t want my information stored by GovDelivery for any reason or purpose?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048856-Troubleshooting">Troubleshooting</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216506-Q-I-received-a-PDF-file-in-an-email-and-it-opens-in-a-blank-window-Why-">Q. I received a .PDF file in an email and it opens in a blank window. Why?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216486-Q-I-received-my-email-late-Why-">Q. I received my email late. Why?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216496-Q-I-unsubscribed-but-I-am-still-receiving-emails-Why-">Q. I unsubscribed, but I am still receiving emails. Why?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048836-Unsubscribing">Unsubscribing</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216456-Q-How-do-I-unsubscribe-from-email-updates-">Q. How do I unsubscribe from email updates? </a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216446-Q-How-do-I-unsubscribe-from-text-messages-alerts-">Q. How do I unsubscribe from text messages alerts?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048886-GovDelivery-Policies">GovDelivery Policies</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216576-Q-What-is-GovDelivery-s-policy-on-collecting-information-from-minors-">Q. What is GovDelivery’s policy on collecting information from minors?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216596-Q-What-is-GovDelivery-s-policy-related-EU-Safe-Harbor-policies-">Q. What is GovDelivery’s policy related EU Safe Harbor policies?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216586-Q-What-is-GovDelivery-s-policy-on-cookies-">Q. What is GovDelivery’s policy on cookies?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200355775-GovDelivery-Privacy-Policy">GovDelivery Privacy Policy</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200490874-Wireless-Terms-and-Conditions">Wireless Terms and Conditions</a> </li> </ul> </section> </section> </div> </div> </div> </section> <section class="testimonials bottom-bord"> <div class="titlebox" style=""> <div class="title_h1" style="text-shadow: 0px 2px 4px rgba(0,0,0,0.50);padding-top:10px;">Stay connected to your community</div> <div class="title_h2" style="text-shadow: 0px 2px 4px rgba(0,0,0,0.50);">Here are a few examples of public service connecting to you</div> </div> <div class="innerbox"> <div class="testimonial-column" style="margin-right:15px;"> <div class="inner"> <div class="photo"><img src="//web.archive.org/web/20140209044852im_/https://p1.zdassets.com/hc/theme_assets/306771/200006486/testimonial-dougb.png" height="190" width="190" alt="Photo: Doug B."/></div> <div class="word-balloon"> <div class="quote">“We reach our customers needs the way they want, and when they want.”</div> <div class="name"><strong>Doug B.</strong><br><em>Public Communications Manager</em></div> </div> </div> </div> <div class="testimonial-column" style="margin-right:15px;"> <div class="inner"> <div class="photo"><img src="//web.archive.org/web/20140209044852im_/https://p1.zdassets.com/hc/theme_assets/306771/200006486/testimonial-janetm.png" height="190" width="190" alt="Photo: Janet M."/></div> <div class="word-balloon"> <div class="quote">“We communicate road closures to our residents, which makes them very happy!”</div> <div class="name"><strong>Janet M.</strong><br><em>Public Information Specialist</em></div> </div> </div> </div> <div class="testimonial-column"> <div class="inner"> <div class="photo"><img src="//web.archive.org/web/20140209044852im_/https://p1.zdassets.com/hc/theme_assets/306771/200006486/testimonial-ac.png" height="190" width="190" alt="Photo: Art C."/></div> <div class="word-balloon"> <div class="quote">“It's great because the information comes tailored right to you.”<br><br></div> <div class="name"><strong>Art C.</strong><br><em>Public Communications Manager</em></div> </div> </div> </div> </div> <div style="clear:both;"><p> </p></div> </section> <section class="contentblock bottom-bord"> <div class="content-panel" style="max-width:880px;margin:0 auto;text-align:center;"> <div class="title_h1" style="padding-bottom:15px;">Still having trouble?</div> <div style="font-size:28px;"><a style="display:inline-block;color:#fff;" class="large-button" href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/requests/new">Request Help</a> </div> </div> </section> <section class="hero-unit" style="display:none;"> <form accept-charset="UTF-8" action="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/search" class="search" method="get" role="search"><div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓"/></div> <input id="query" name="query" placeholder="Search" type="search"/> <input name="commit" type="submit" value="Search"/> </form> </section> <section class="clearfix" style="display:none;"> <div class="knowledge-base" style="padding:0 20px;"> <div class="category-tree"><section class="category"> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048846-About-GovDelivery">About GovDelivery</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216476-Q-What-is-GovDelivery-">Q. What is GovDelivery?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216466-Q-What-does-GovDelivery-do-">Q. What does GovDelivery do?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200281919-Q-How-do-I-subscribe-for-new-and-interesting-government-updates-">Q. How do I subscribe for new and interesting government updates?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048816-Managing-Your-Subscriptions">Managing Your Subscriptions</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216396-Q-How-do-I-change-the-frequency-or-types-of-emails-I-m-getting-">Q. How do I change the frequency or types of emails I’m getting?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216406-Q-I-accidentally-deleted-an-email-How-can-I-get-another-copy-">Q. I accidentally deleted an email. How can I get another copy?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048876-Your-Subscriber-Profile">Your Subscriber Profile</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216546-Q-I-want-to-change-my-email-address-and-still-receive-the-same-updates-How-do-I-do-that-">Q. I want to change my email address and still receive the same updates. How do I do that?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216566-Q-What-is-a-subscriber-profile-Why-do-I-need-to-create-one-">Q. What is a subscriber profile? Why do I need to create one?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216556-Q-I-forgot-my-password-to-my-subscriber-profile-How-can-I-reset-it-">Q. I forgot my password to my subscriber profile. How can I reset it?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048826-Ensuring-Email-Delivery">Ensuring Email Delivery</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216416-Q-How-do-I-add-an-organization-s-email-address-to-my-Safe-Sender-List-">Q. How do I add an organization’s email address to my Safe Sender List?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216436-Q-How-do-I-prevent-email-updates-from-going-into-a-bulk-spam-junk-mail-folder-">Q. How do I prevent email updates from going into a bulk/spam/junk mail folder?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216426-Q-I-am-signed-up-to-receive-email-updates-but-I-am-not-receiving-them-Why-">Q. I am signed up to receive email updates but I am not receiving them. Why?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048866-Your-Information">Your Information</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216516-Q-What-information-does-GovDelivery-collect-How-is-that-information-used-">Q. What information does GovDelivery collect? How is that information used?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216526-Q-Why-does-GovDelivery-collect-this-information-">Q. Why does GovDelivery collect this information?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216536-Q-What-if-I-don-t-want-my-information-stored-by-GovDelivery-for-any-reason-or-purpose-">Q. What if I don’t want my information stored by GovDelivery for any reason or purpose?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048856-Troubleshooting">Troubleshooting</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216506-Q-I-received-a-PDF-file-in-an-email-and-it-opens-in-a-blank-window-Why-">Q. I received a .PDF file in an email and it opens in a blank window. Why?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216486-Q-I-received-my-email-late-Why-">Q. I received my email late. Why?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216496-Q-I-unsubscribed-but-I-am-still-receiving-emails-Why-">Q. I unsubscribed, but I am still receiving emails. Why?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048836-Unsubscribing">Unsubscribing</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216456-Q-How-do-I-unsubscribe-from-email-updates-">Q. How do I unsubscribe from email updates? </a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216446-Q-How-do-I-unsubscribe-from-text-messages-alerts-">Q. How do I unsubscribe from text messages alerts?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/sections/200048886-GovDelivery-Policies">GovDelivery Policies</a> </h3> <ul class="article-list"> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216576-Q-What-is-GovDelivery-s-policy-on-collecting-information-from-minors-">Q. What is GovDelivery’s policy on collecting information from minors?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216596-Q-What-is-GovDelivery-s-policy-related-EU-Safe-Harbor-policies-">Q. What is GovDelivery’s policy related EU Safe Harbor policies?</a> </li> <li> <a href="/web/20140209044852/https://subscriberhelp.govdelivery.com/hc/en-us/articles/200216586-Q-What-is-GovDelivery-s-policy-on-cookies-">Q. 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