Accessible travel

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disabilities</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/selected-for-you/ber-runway.html" data-navigation-item-title="BER Runway" data-navigation-item-subtitle="BER Runway" data-navigation-item-url="/en/selected-for-you/ber-runway.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/ber-runway.svg" data-navigation-level="1"> <div>BER Runway</div> <div>BER Runway</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/selected-for-you/ber-biometrics.html" data-navigation-item-title="BER Biometrics" data-navigation-item-subtitle="BER Biometrics" data-navigation-item-url="/en/selected-for-you/ber-biometrics.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/ber-biometrics.svg" data-navigation-level="1"> <div>BER Biometrics</div> <div>BER Biometrics</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/selected-for-you/businesstravel.html" data-navigation-item-title="Business travellers" data-navigation-item-subtitle="Business travellers" data-navigation-item-url="/en/selected-for-you/businesstravel.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/Laptop.svg" data-navigation-level="1"> <div>Business travellers</div> <div>Business travellers</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/selected-for-you/traveling-with-animals.html" data-navigation-item-title="Travelling with animals" data-navigation-item-subtitle="Travelling with animals" data-navigation-item-url="/en/selected-for-you/traveling-with-animals.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/tiere.svg" data-navigation-level="1"> <div>Travelling with animals</div> <div>Travelling with animals</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/selected-for-you/VIABER.html" data-navigation-item-title="VIABER" data-navigation-item-subtitle="VIABER" data-navigation-item-url="/en/selected-for-you/VIABER.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/transfer.svg" data-navigation-level="1"> <div>VIABER</div> <div>VIABER</div> </a> </li> </ul> </li> <li data-navigation-item data-navigation-level="0"> <a href="/en/flughafenwelt.html" data-navigation-item-title="Discover BER" data-navigation-item-subtitle="Fascination airport world" data-navigation-item-url="/en/flughafenwelt.html" data-navigation-item-icon="/content/dam/restartweb/no-language/content/ber-entdecken/2020-05-28-buehne-portrait-ber-entdecken.jpg" data-navigation-level="0"> <div>Discover BER</div> <div>Fascination airport world</div> </a> <ul data-navigation-group class="_js-navigation__group cmp-navigation__group"> <li data-navigation-item data-navigation-level="0"> <a href="/en/flughafenwelt.html" data-navigation-item-title="Discover BER" data-navigation-item-subtitle="Fascination airport world" data-navigation-item-url="/en/flughafenwelt.html" data-navigation-item-icon="/content/dam/restartweb/no-language/content/ber-entdecken/2020-05-28-buehne-portrait-ber-entdecken.jpg" data-navigation-level="0" data-navigation-overview-label="Overview" data-navigation-overview-image="/content/dam/restartweb/piktogramme/orangerot/uebersicht.svg" data-navigation-overview> <div>Discover BER</div> <div>Fascination airport world</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/besucherterrasse.html" data-navigation-item-title="Observation Deck" data-navigation-item-subtitle="Observation Deck" data-navigation-item-url="/en/flughafenwelt/besucherterrasse.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/besucherterrasse.svg" data-navigation-level="1"> <div>Observation Deck</div> <div>Observation Deck</div> </a> <ul data-navigation-group class="_js-navigation__group cmp-navigation__group"> </ul> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/willy-brandt.html" data-navigation-item-title="Willy Brandt" data-navigation-item-subtitle="Namesake BER" data-navigation-item-url="/en/flughafenwelt/willy-brandt.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/information.svg" data-navigation-level="1"> <div>Willy Brandt</div> <div>Namesake BER</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/kunst-am-ber.html" data-navigation-item-title="Art at BER" data-navigation-item-subtitle="Art at BER" data-navigation-item-url="/en/flughafenwelt/kunst-am-ber.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/nadel.svg" data-navigation-level="1"> <div>Art at BER</div> <div>Art at BER</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/spaziergang-durch-die-luftfahrtgeschichte.html" data-navigation-item-title="A walk through the history of aviation" data-navigation-item-subtitle="A walk through the history of aviation" data-navigation-item-url="/en/flughafenwelt/spaziergang-durch-die-luftfahrtgeschichte.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/Abflug.svg" data-navigation-level="1"> <div>A walk through the history of aviation</div> <div>A walk through the history of aviation</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/der-raum-vom-fliegen.html" data-navigation-item-title="The room of aviation" data-navigation-item-subtitle="The room of aviation" data-navigation-item-url="/en/flughafenwelt/der-raum-vom-fliegen.html" data-navigation-item-icon="/content/dam/restartweb/piktogramme/orangerot/check-in.svg" data-navigation-level="1"> <div>The room of aviation</div> <div>The room of aviation</div> </a> </li> <li data-navigation-item data-navigation-level="1"> <a href="/en/flughafenwelt/online-entdecken.html" data-navigation-item-title="Discover online" data-navigation-item-subtitle="Experience and share" data-navigation-item-url="/en/flughafenwelt/online-entdecken.html" data-navigation-item-icon="/content/dam/restartweb/icons/Sticker 8.png" data-navigation-level="1"> <div>Discover online</div> <div>Experience and share</div> </a> </li> </ul> </li> <li data-navigation-item data-navigation-level="0"> <a href="/en/news.html" data-navigation-item-title="News & Stories" data-navigation-item-subtitle="Latest news, tips and insights" data-navigation-item-url="/en/news.html" data-navigation-item-icon="/content/dam/corporate/no-language/unternehmen-presse/corporate-news/2022-08-25-BER-teaser.jpg" data-navigation-level="0"> <div>News & Stories</div> <div>Latest news, tips and insights</div> </a> </li> </ul> </nav> </div> </div> <div class="stagetext teaser aem-GridColumn aem-GridColumn--default--12"><div class="cmp-stage"> <div class="cmp-stage__inner aem-Grid aem-Grid--12"> <div class="cmp-stage__content aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--tablet--12 aem-GridColumn--phone--12"> <div class="cmp-stage__text"> <h1 style="color:#e61900" class="cmp-stage__title"> Accessible travel </h1> </div> </div> </div> </div> </div> <div class="infoticker parbase infotickerwrapper aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-infoticker--placeholder"></div>  </div> <div class="breadcrumb aem-GridColumn aem-GridColumn--default--12"><nav class="cmp-breadcrumb" aria-label="Breadcrumb"> <ol class="cmp-breadcrumb__list" itemscope itemtype="http://schema.org/BreadcrumbList"> <li class="cmp-breadcrumb__item" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/en.html" aria-label="Home" title="Welcome to Berlin Brandenburg Airport Willy Brandt" class="cmp-breadcrumb__item-link" itemprop="item"> <span itemprop="name">Welcome to Berlin Brandenburg Airport Willy Brandt</span> </a> <meta itemprop="position" content="1"/> </li> <li class="cmp-breadcrumb__item" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/en/selected-for-you.html" aria-label="Selected for you" title="Selected for you" class="cmp-breadcrumb__item-link" itemprop="item"> <span itemprop="name">Selected for you</span> </a> <meta itemprop="position" content="2"/> </li> <li class="cmp-breadcrumb__item cmp-breadcrumb__item--active" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">Accessible travel</span> <meta itemprop="position" content="3"/> </li> </ol> </nav> </div> <div class="intro teaser aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--tablet--none aem-GridColumn--phone--8 aem-GridColumn aem-GridColumn--tablet--8 aem-GridColumn--default--8 aem-GridColumn--offset--phone--2 aem-GridColumn--offset--default--2 aem-GridColumn--offset--tablet--2"><div class="cmp-intro"> <div class="cmp-intro__inner"> <div class="cmp-intro__content"> <div class="cmp-intro__heading"> <h2 class="cmp-intro__title"> We provide support for your journey </h2> </div> <div class="cmp-teaser__description"><p>Find out how you can get assistance at the airport if your mobility is restricted.</p> </div> <a class="cmp-intro__action-link" href="https://ber.berlin-airport.de/en/selected-for-you/accessible-travel.html#faq2" title="FAQ" aria-label="FAQ"> FAQ </a> </div> </div> </div> </div> <div class="headline parbase aem-GridColumn aem-GridColumn--default--12"><div class="headline__title cmp-headline"> <div class="headline__plane-image" style="background-image:url('/content/dam/restartweb/piktogramme/weiss/Pikto Barrierefrei Taktile Fuehrung.svg')"></div> <div class="headline__content"> <h2>Travel preparation</h2> <p class="headline-text">If you need assistance with your journey because of any mobility restrictions, our free Mobility Service is available.</p> </div> </div> </div> <div class="textimage teaser aem-GridColumn aem-GridColumn--default--12"><div class="cmp-picturetext cmp-picturetext--image-right "> <div class="cmp-picturetext__inner"> <div class="cmp-picturetext__image"> <div><div data-cmp-is="image" data-cmp-src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_2045858937.coreimg{.width}.jpeg/1723533939237/mobility-service.jpeg" data-asset="/content/dam/restartweb/no-language/content/ausgewaehlt/mobility-service.jpg" data-asset-id="5b6e4869-1762-4ce8-8d0e-49c750af45ed" data-title="Mobility Service © Günter Wicker / Flughafen Berlin Brandenburg GmbH" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_2045858937.coreimg.jpeg/1723533939237/mobility-service.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Der Flughafen BER lässt sich Barrierefrei erreichen." title="Mobility Service © Günter Wicker / Flughafen Berlin Brandenburg GmbH"/> <meta itemprop="caption" content="Mobility Service © Günter Wicker / Flughafen Berlin Brandenburg GmbH"/> </div> </div> <span class="cmp-picturetext__caption"></span> </div> <div class="cmp-picturetext__content"> <h2 class="cmp-picturetext__title"> Mobility Service </h2> <div class="cmp-teaser__description"><p>If you require assistance when travelling, our free Mobility Service is available to you.</p> <p>Please inform your airline or travel organiser of the extent of your assistance requirements when booking your flight, but no later than 48 hours before departure.</p> <p>Please register with one of our service points on the day of departure so that we can guarantee the best possible assistance.</p> </div> </div> </div> </div> </div> <div class="anchor aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-anchor" id="faq"></div> </div> <div class="headline parbase aem-GridColumn aem-GridColumn--default--12"><div class="headline__title cmp-headline"> <div class="headline__content"> <h3 class="no-margin">Classifying your degree of mobility</h3> </div> </div> </div> <div class="text aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <p>When you register with our Mobility Service, you will be asked to indicate the degree of your mobility impairment. There are international codes for this. If you do not know them, you can use this overview to determine the degree of your own mobility impairment.</p> </div> </div> <div class="accordion panelcontainer aem-GridColumn aem-GridColumn--default--12"><div class="cmp-accordion cmp-accordion-custom " data-cmp-is="accordion-custom"> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">WCHR</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You can walk short distances or climb stairs. You require a mobility aid for longer distances.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">WCHS</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You can walk short distances, but you cannot climb stairs. You require a mobility aid for longer distances.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">WCHC</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <table border="0" cellspacing="0" cellpadding="0" width="0"> <tbody><tr><td valign="bottom"><p>You cannot walk or climb stairs independently. A mobility aid is always required.</p> </td> </tr></tbody></table> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">BLND (Blind)</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You are visually impaired or blind.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">DEAF</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You are hearing impaired or deaf.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">DEAF/BLND</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You are blind and deaf.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">DPNA</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You have a mental retardation or developmental disabilities. These include learning disabilities, dementia and Down's syndrome.</p> </div> </div> </div> </div> </div> </div> <a class="cmp-accordion__action-link" href="#">More</a> </div> </div> <div class="text aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <p>Punctual registration will allow us to provide you with the necessary resources. Please note that a late registration may result in longer waiting times for you.</p> <p>The quality standards for assistance based on EC Regulation No. 1107/2006 can be found here (German language only):</p> <p><a class="arrow link" href="/en/selected-for-you/accessible-travel/ber-qualitaetsstandards.html" target="_self" title="Further details">BER Quality standards for special assistance</a></p> </div> </div> <div class="anchor aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-anchor" id="barrierfreeparking"></div> </div> <div class="headline parbase aem-GridColumn aem-GridColumn--default--12"><div class="headline__title cmp-headline"> <div class="headline__plane-image" style="background-image:url('/content/dam/restartweb/piktogramme/weiss/oeffentlicher-nahverkehr.svg')"></div> <div class="headline__content"> <h2>How to get there</h2> <p class="headline-text">Our car parks and railway station offer barrier-free access</p> </div> </div> </div> <div class="textimage teaser aem-GridColumn aem-GridColumn--default--12"><div class="cmp-picturetext cmp-picturetext--image-left "> <div class="cmp-picturetext__inner"> <div class="cmp-picturetext__image"> <div><div data-cmp-is="image" data-cmp-src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_copy.coreimg{.width}.jpeg/1617803899297/2019-08-20-barrierefreies-parken.jpeg" data-asset="/content/dam/restartweb/no-language/content/orientierung/2019-08-20-barrierefreies-parken.jpg" data-asset-id="6c662844-38da-4b7a-90dd-e11b60fbc1dc" data-title="Barrierefreies Parken - Barrier-free parking © Petra Graeber / FBB" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_copy.coreimg.jpeg/1617803899297/2019-08-20-barrierefreies-parken.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Anreise mit dem Auto mit Mbilitätseinschränkungen." title="Barrierefreies Parken - Barrier-free parking © Petra Graeber / FBB"/> <meta itemprop="caption" content="Barrierefreies Parken - Barrier-free parking © Petra Graeber / FBB"/> </div> </div> <span class="cmp-picturetext__caption"></span> </div> <div class="cmp-picturetext__content"> <h2 class="cmp-picturetext__title"> Arriving by car </h2> <div class="cmp-teaser__description"><p>If you arrive at Berlin Brandenburg Airport by car, there are several reserved parking spaces for your car at all terminals.</p> </div> </div> </div> </div> </div> <div class="text aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <ul> <li>Terminal 1, departure level E1 (12 parking spots)</li> <li>Terminal 1-2, driveway level E0 (6 parking spots)</li> <li>Car Park P1 (75 parking spots) </li> <li>Car Park P3 (105 parking spots)</li> <li>Car Park P7 (129 parking spots)</li> <li>Car Park P8 (106 parking spots)</li> </ul> <p> </p> <p>Travellers and visitors with impaired mobility who have a disabled person’s pass with the note “G”, “aG”, “B” or “BL” and a blue or orange parking permit can park free of charge for up to one hour. For longer parking durations, you will receive a discount of 50 percent on the valid parking fees for the respective parking area. On the approach to Terminal 1, the P8 parking fees apply. No discounts are given for rates that are already discounted for reserving parking spaces online.</p> <p>To make use of this service, please use the call button on the pay machine before paying and have your disabled person’s pass ready for checking by the staff of the parking office.</p> <p>If you are bringing a mobility-impaired person to the airport by car and they fall under one of the above regulations, please report to the staff at the parking control centre upon arrival to verify their eligibility. To do so, please use the call button on one of the available pay stations and have the disabled person's pass ready. On departure from the airport, please use the call button on the pay station again to pay the reduced parking fee.</p> <p>Exemptions in accordance with Section 46 German Road Traffic Regulations (StVO) for release from parking fees will be recognised upon presentation at the parking office.</p> <p>Please put your blue EU parking permit or orange parking permit behind the windscreen so that it is clearly visible.</p> <p>Terminal 2 does not have its own drive, but is located in the immediate vicinity of Terminal 1.</p> </div> </div> <div class="textimage teaser aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"><div class="cmp-picturetext cmp-picturetext--image-right "> <div class="cmp-picturetext__inner"> <div class="cmp-picturetext__image"> <div><div data-cmp-is="image" data-cmp-src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_1338753536.coreimg{.width}.jpeg/1647554811554/2012-05-22-oeffentlicheverkehrsmittel-subahn.jpeg" data-asset="/content/dam/restartweb/no-language/content/orientierung/2012-05-22-oeffentlicheverkehrsmittel-subahn.jpg" data-asset-id="4aa6fa89-5587-4a0d-a8f6-8942c090f734" data-title="S-Bahn auf dem Weg zum Flughafen - S-Bahn on the way to the airport © Max Lautenschläger / Deutsche Bahn AG" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_1338753536.coreimg.jpeg/1647554811554/2012-05-22-oeffentlicheverkehrsmittel-subahn.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Zug zum Flug" title="S-Bahn auf dem Weg zum Flughafen - S-Bahn on the way to the airport © Max Lautenschläger / Deutsche Bahn AG"/> <meta itemprop="caption" content="S-Bahn auf dem Weg zum Flughafen - S-Bahn on the way to the airport © Max Lautenschläger / Deutsche Bahn AG"/> </div> </div> <span class="cmp-picturetext__caption"></span> </div> <div class="cmp-picturetext__content"> <h2 class="cmp-picturetext__title"> Arrival by train </h2> <div class="cmp-teaser__description"><p>People with mobility impairments can reach Terminals 1-2 barrier-free by train. The airport railway station is located on level U2 of Terminal 1. Terminal 2 is within short distance.</p> </div> </div> </div> </div> </div> <div class="text aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--5 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <p>The “Flughafen BER” train station is located directly below Terminal 1. The lifts take you directly from the platform to the arrivals (Level E0) and departures (Level E1) levels at T1. If you are departing from T2, exit the lift at level E0 and follow the signs.</p> </div> </div> <div class="text cmp-restartweb-text--info-text-box aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--3 aem-GridColumn--offset--default--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <h4><b>Note</b></h4> <p>Please note that you must contact Deutsche Bahn’s accessibility and mobility service if you need assistance upon arrival or departure on the train or at the station (Link in German language only):</p> <p><a href="https://www.bahn.de/p/view/service/barrierefrei/uebersicht.shtml" target="_blank" title="Die Mobilitätsservice-Zentrale (MSZ) der Deutschen Bahn" class="arrow link">Mobilitätsservice-Zentrale</a></p> </div> </div> <div class="headline parbase aem-GridColumn aem-GridColumn--default--12"><div class="headline__title cmp-headline"> <div class="headline__plane-image" style="background-image:url('/content/dam/restartweb/piktogramme/weiss/20200622_pikto rollweg weiß.svg')"></div> <div class="headline__content"> <h2>At the airport</h2> <p class="headline-text">After arriving at Berlin Brandenburg Airport, you have various options for alerting our staff to your assistance needs. </p> </div> </div> </div> <div class="textimage teaser aem-GridColumn aem-GridColumn--default--12"><div class="cmp-picturetext cmp-picturetext--image-left "> <div class="cmp-picturetext__inner"> <div class="cmp-picturetext__image"> <div><div data-cmp-is="image" data-cmp-src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_317020470_.coreimg{.width}.jpeg/1648030554858/2020-06-30-barrierefreies-reisen-buehne-alt.jpeg" data-asset="/content/dam/restartweb/no-language/content/ausgewaehlt/2020-06-30-barrierefreies-reisen-buehne-alt.jpg" data-asset-id="81b40604-1a06-4d42-91a9-af80988c95e2" data-title="Barrierefreies Reisen am Flughafen BER - Barrier-free travel at BER Airport © Günter Wicker / FBB" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/textimage_317020470_.coreimg.jpeg/1648030554858/2020-06-30-barrierefreies-reisen-buehne-alt.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Der Mobility Service unterstützt Sie gerne." title="Barrierefreies Reisen am Flughafen BER - Barrier-free travel at BER Airport © Günter Wicker / FBB"/> <meta itemprop="caption" content="Barrierefreies Reisen am Flughafen BER - Barrier-free travel at BER Airport © Günter Wicker / FBB"/> </div> </div> <span class="cmp-picturetext__caption"></span> </div> <div class="cmp-picturetext__content"> <div class="cmp-teaser__description"><p>Call boxes are located in front of each terminal, via which you can conveniently contact the Mobility Service.</p> <p>In addition, you can visit the Mobility Service points in the terminals.</p> </div> </div> </div> </div> </div> <div class="card parbase aem-GridColumn--default--none aem-GridColumn aem-GridColumn--offset--default--0 aem-GridColumn--default--4"><div class="cmp-list toolcards"> <div class="cmp-poi-grid-item-full-width"> <div class="cmp-poi-grid-item"> <a href="/en/cafes-shops-service/sgs-poi/539-mobility-service-t1.html"> <div class="cmp-poi-grid-item-img-wrapper"> <img class="poi-grid-item__img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/moiblityservice.jpg.transform/poi-list/image.png" alt=""/> <img class="poi-grid-item__img poi-grid-item__img-large" alt=""/> </div> <div class="poi-grid-item__description"> <p class="poi-grid-item__category">Service</p> <p class="poi-grid-item__title">Mobility Service</p> <div class="poi-grid-item__subtitle"><p>Accessible travel</p> </div> <div class="poi-grid-item__info poi-grid-item__info-terminal"> <img class="poi-grid-item__terminal-icon" src="/content/dam/restartweb/icons/t1.svg"/> <p class="poi-grid-item__icon-secure"><span>Check-in areas, </span></p> <p><span>Check-in Area 1-8</span></p> </div> <div class="poi-grid-item__info"> <p class="poi-grid-item__icon-time">Open, closes at 23:00</p> </div> </div> </a> </div> <div class="cmp-poi-grid-item-full-width-img-wrapper"> <img class="cmp-poi-grid-item-full-width-img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/moiblityservice.jpg"/> </div> </div> </div>   </div> <div class="card parbase aem-GridColumn--default--none aem-GridColumn aem-GridColumn--offset--default--0 aem-GridColumn--default--4"><div class="cmp-list toolcards"> <div class="cmp-poi-grid-item-full-width"> <div class="cmp-poi-grid-item"> <a href="/en/cafes-shops-service/sgs-poi/540-mobility-service-t1.html"> <div class="cmp-poi-grid-item-img-wrapper"> <img class="poi-grid-item__img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/moiblityservice.jpg.transform/poi-list/image.png" alt=""/> <img class="poi-grid-item__img poi-grid-item__img-large" alt=""/> </div> <div class="poi-grid-item__description"> <p class="poi-grid-item__category">Service</p> <p class="poi-grid-item__title">Mobility Service</p> <div class="poi-grid-item__subtitle"><p>Accessible travel</p> </div> <div class="poi-grid-item__info poi-grid-item__info-terminal"> <img class="poi-grid-item__terminal-icon" src="/content/dam/restartweb/icons/t1.svg"/> <img class="poi-grid-item__icon-secure-icon" src="/etc.clientlibs/restartweb/clientlibs/clientlib-site/resources/img/icon_secure_area.svg"/> <p class="poi-grid-item__icon-secure"><span>Departure areas, </span></p> <p><span>Market Place</span></p> </div> <div class="poi-grid-item__info"> <p class="poi-grid-item__icon-time">Open, closes at 22:30</p> </div> </div> </a> </div> <div class="cmp-poi-grid-item-full-width-img-wrapper"> <img class="cmp-poi-grid-item-full-width-img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/moiblityservice.jpg"/> </div> </div> </div>   </div> <div class="card parbase aem-GridColumn--default--none aem-GridColumn aem-GridColumn--offset--default--0 aem-GridColumn--default--4"><div class="cmp-list toolcards"> <div class="cmp-poi-grid-item-full-width"> <div class="cmp-poi-grid-item"> <a href="/en/cafes-shops-service/sgs-poi/559-mobility-service-t2.html"> <div class="cmp-poi-grid-item-img-wrapper"> <img class="poi-grid-item__img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/mobility-service-t2.jpg.transform/poi-list/image.png" alt=""/> <img class="poi-grid-item__img poi-grid-item__img-large" alt=""/> </div> <div class="poi-grid-item__description"> <p class="poi-grid-item__category">Service</p> <p class="poi-grid-item__title">Mobility Service</p> <div class="poi-grid-item__subtitle"><p>Accessible travel</p> </div> <div class="poi-grid-item__info poi-grid-item__info-terminal"> <img class="poi-grid-item__terminal-icon" src="/content/dam/restartweb/icons/t2.svg"/> <p class="poi-grid-item__icon-secure"><span>Check-in areas, </span></p> <p><span>Check-in T2</span></p> </div> <div class="poi-grid-item__info"> <p class="poi-grid-item__icon-time">Open, closes at 21:30</p> </div> </div> </a> </div> <div class="cmp-poi-grid-item-full-width-img-wrapper"> <img class="cmp-poi-grid-item-full-width-img" src="/content/dam/restartweb/no-language/poi/bilder/m-r/mobility-service-t2.jpg"/> </div> </div> </div>   </div> <div class="text cmp-restartweb-text--info-text-box aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <p>Our mobility service is available at three different locations in the Terminals 1-2. Please make yourself familiar with the locations before you start your journey.</p> <p>The degrees of mobility restriction are internationally standardised so that your individual needs can be met. Use the <a title="Degrees of mobility restriction" href="/en/selected-for-you/accessible-travel.html#faq" target="_self">table</a> to classify on your own.</p> </div> </div> <div class="text aem-GridColumn--tablet--10 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--tablet--1"><div class="cmp-restartweb-text"> <p>After your arrival at Berlin Brandenburg Airport, you can also proceed directly to your flight’s check-in counter and inform the check-in staff of your need for assistance. A Mobility Service employee will be with you shortly to provide further support.</p> <p><span>The Mobility Service will provide you with support throughout your stay at Berlin Brandenburg Airport:</span><br> </p> <ul> <li><b>Departure:</b> check-in, bag drop, security checks, restaurants, shopping, transfer to the departure gate and boarding</li> <li><b>Arrival:</b> disembarking the aircraft, transfer to the baggage claim area and passing through border control and customs procedures</li> </ul> <p>Please note that you may have to deal with stairs or long distances at Berlin Brandenburg Airport. Stairs must also be taken if your aircraft is parked at an apron position. If you are unable to overcome these obstacles independently, please register for the Mobility Service in good time.</p> </div> </div> <div class="tabs panelcontainer aem-GridColumn aem-GridColumn--default--12"><div class="cmp-tabs" data-cmp-is="tabs"> <div class="cmp-tabs-wrapper"> <ol role="tablist" class="cmp-tabs__tablist" aria-multiselectable="false"> <li role="tab" class="cmp-tabs__tab cmp-tabs__tab--active" data-cmp-hook-tabs="tab">With your own wheelchair</li> <li role="tab" class="cmp-tabs__tab" data-cmp-hook-tabs="tab">Tactile guidance systems</li> </ol> </div> <div role="tabpanel" class="cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel"><div class="text"><div class="cmp-restartweb-text"> <p>If you are travelling with a battery-powered wheelchair, we recommend that you hand it in at the bulky baggage counter as this can speed up security controls. You will receive a wheelchair from the mobility service, which you can use right up to the gate. Please also check your airline’s guidelines on this topic and note that transport is subject to international dangerous goods regulations.</p> </div> </div> </div> <div role="tabpanel" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel"><div class="text"><div class="cmp-restartweb-text"> <p>Tactile guidance systems have been installed in front of and in the terminals to help visually impaired passengers find their way around Berlin Brandenburg Airport.</p> </div> </div> </div> </div> </div> <div class="anchor aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-anchor" id="faq2"></div> </div> <div class="headline parbase aem-GridColumn aem-GridColumn--default--12"><div class="headline__title cmp-headline"> <div class="headline__content"> <h3 class="no-margin">Frequently asked questions</h3> </div> </div> </div> <div class="accordion panelcontainer aem-GridColumn aem-GridColumn--default--12"><div class="cmp-accordion cmp-accordion-custom " data-cmp-is="accordion-custom"> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">How can I prepare for a trip?</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>The first point of contact for planning your trip and the support options is the travel agency or airline. A support service is available at Berlin Brandenburg Airport. Please register with your travel agent or airline at least 48 hours before your departure. The support service will help you through all stages at the airport, before and after your flight.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">I forgot to register for the support service when I booked.</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>You will, of course, receive assistance at the airport. Notify our Mobility Service as soon as you arrive at the airport. You can contact them via one of the call boxes or at your flight’s check-in desk. You can also go directly to the Mobility Service points in Terminals 1-2.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion-custom="item"> <p class="cmp-accordion__header"> <button class="cmp-accordion__button" data-cmp-hook-accordion-custom="button"> <span class="cmp-accordion__name">I have a guide dog. It is allowed to fly with me?</span> <span class="cmp-accordion__icon"></span> </button> </p> <div data-cmp-hook-accordion-custom="panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region"><div class="layoutcontainer responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div class="cmp-restartweb-text"> <p>Yes, your dog is, of course, allowed to fly with you. It will remain with you throughout the entire journey and does not leave your side even when you are in the aircraft.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="magazinteaser teaser aem-GridColumn aem-GridColumn--default--12"><div class="cmp-teaser cmp-teaser--image-left cmp-teaser--theme-sky"> <div class="cmp-teaser__inner"> <div class="cmp-teaser__image"><div data-cmp-is="image" data-cmp-src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/magazinteaser_copy_c.coreimg{.width}.jpeg/1676445205463/ber-sunflower-1000x1000.jpeg" data-asset="/content/dam/restartweb/no-language/content/ausgewaehlt/ber-sunflower-1000x1000.jpg" data-asset-id="d95ac874-2903-4324-ad74-7bfb219f9fbd" data-title="Sunflower ©Ekaterina Zershchikova / Flughafen Berlin Brandenburg GmbH" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/selected-for-you/accessible-travel/_jcr_content/root/responsivegrid/magazinteaser_copy_c.coreimg.jpeg/1676445205463/ber-sunflower-1000x1000.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Person with Sunflower-Badge" title="Sunflower ©Ekaterina Zershchikova / Flughafen Berlin Brandenburg GmbH"/> <meta itemprop="caption" content="Sunflower ©Ekaterina Zershchikova / Flughafen Berlin Brandenburg GmbH"/> </div> </div> <div class="cmp-teaser__content"> <h1 class="cmp-teaser__title"> BER Sunflower </h1> <div class="cmp-teaser__description"><p>The Sunflower lanyard is an offer for people with hidden disabilities. </p> </div> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" href="/en/selected-for-you/sunflower.html">More information</a> </div> </div> </div> </div> </div> <div class="footer parbase aem-GridColumn aem-GridColumn--default--12"><div class="cmp-footer"> <div class="cmp-footer-grid"> <div 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