CINXE.COM

<!DOCTYPE html> <html lang="en" class="page-index"> <head> <meta name="google-site-verification" content="ej7DCzns06I5qrf4Xn5aafoQeDdFowTaWUwsWxCRIxc" /> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="IE=9,10,11,edge" http-equiv="X-UA-Compatible"/> <meta content="width=device-width, initial-scale=1.0" name="viewport"/> <meta content="350888674962511" property="fb:pages"/> <link rel="shortcut icon" href="/img/icons/favicons/favicon-32x32.png?v=0.1" sizes="32x32"> <link rel="shortcut icon" href="/img/icons/favicons/favicon-16x16.png?v=0.1" sizes="16x16"> <link rel="shortcut icon" href="/img/icons/favicons/android-chrome-192x192.png?v=0.1" sizes="192x192"> <link rel="shortcut icon" href="/img/icons/favicons/android-chrome-512x512.png?v=0.1" sizes="512x512">  <link rel="apple-touch-icon" href="/img/icons/favicons/apple-touch-icon.png?v=0.1"> <title lang="en">EIB Group Complaints Mechanism overview</title> <meta name="description" content="We strive to demonstrate to EU citizens that we further their interests and are accountable to them. We are required to follow some of these principles by law but others are our own voluntary policies."></meta> <meta name="copyright" content="European Investment Bank">  <link rel="shortcut icon" href="/img/icons/favicons/favicon-32x32.png?v=0.1" sizes="32x32"> <link rel="shortcut icon" href="/img/icons/favicons/favicon-16x16.png?v=0.1" sizes="16x16"> <link rel="shortcut icon" href="/img/icons/favicons/android-chrome-192x192.png?v=0.1" sizes="192x192"> <link rel="shortcut icon" href="/img/icons/favicons/android-chrome-512x512.png?v=0.1" sizes="512x512">  <link rel="apple-touch-icon" href="/img/icons/favicons/apple-touch-icon.png?v=0.1"> <link rel="canonical" href="https://www.eib.org/en/about/accountability/complaints/index" /> <link rel="alternate" href="https://www.eib.org/fr/about/accountability/complaints/index" hreflang="fr"/> <link rel="alternate" href="https://www.eib.org/de/about/accountability/complaints/index" hreflang="de"/> <meta property="twitter:image" content="https://www.eib.org/photos/rs/8a57e76a-6932-4275-9118-9c8050874720/largeprvw/image.jpg"/> <meta property="og:image" content="https://www.eib.org/photos/rs/8a57e76a-6932-4275-9118-9c8050874720/largeprvw/image.jpg"/> <style> menu.eib-mega-menu{display:none}img.lozad {width:100%;height:100%;object-fit:cover;object-position:center;will-change:filter;display:block;} </style> <link rel="stylesheet" href="//tech.eib.org/_tools/mix/css/eib-font.css"> <link rel="stylesheet" href="//tech.eib.org/_tools/mix/font/fontawesome-pro/css/all.min.css"/> <link rel="stylesheet" href="//tech.eib.org/_tools/front/css/framework/bootstrap.min.css"> <link rel="stylesheet" href="https://tech.eib.org/_tools/front/css/framework/swiper-bundle.min.css"> <link rel="stylesheet" href="//tech.eib.org/_tools/front/css/framework/rl/eib-styles.css?v=2.14"> <link rel="stylesheet" href="//tech.eib.org/_tools/mix/css/all-style-rl.css?v=3.41"> <link href="//tech.eib.org/_tools/front/css/framework/rl/header.css?v=1.62" media="screen" rel="stylesheet" type="text/css"/> <link href="//tech.eib.org/_tools/front/css/framework/rl/primer/primer.css" rel="stylesheet" type="text/css"/> <link rel="stylesheet" href="//tech.eib.org/_tools/front/css/framework/rl/footer.css?v=1.5"> <link href="//tech.eib.org/_tools/front/css/fm/all-style.css?v=3.563" media="screen" rel="stylesheet" type="text/css"/> <link rel="stylesheet" href="//tech.eib.org/_tools/front/css/framework/jquery.fancybox.min.css"> <link rel="stylesheet" href="//tech.eib.org/_tools/mix/css/gallery/thumbnail-gallery.css?v=1.4"> <link rel="stylesheet" href="//tech.eib.org/_tools/front/css/framework/flag-icon.min.css"> <link rel="stylesheet" media="print" href="//tech.eib.org/_tools/front/css/generic/print.css?version=1"/> <link rel="stylesheet" type="text/css" href="//cdn.curator.io/5.0/curator.embed.css"/> <script src="//tech.eib.org/_tools/front/js/framework/_rareloop/animate-in.js" defer></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/include-google.js" type="text/javascript"></script> </head> <body class="eib-landing"> <header class="header__landing"> <menu class="eib-mega-menu eib-mega-menu--v2 eib-mega-menu--light menu-light"> <a class="eib-mega-menu__search eib-mega-menu__icon-link"> <svg width="20" height="20" viewbox="0 0 20 20" fill="inherit" xmlns="http://www.w3.org/2000/svg"> <path d="M19.9399 18.1499L13.4474 11.8017C14.4549 10.5282 14.9999 8.97107 14.9999 7.3333C14.9999 5.37287 14.2174 3.53465 12.8024 2.14866C11.3874 0.762663 9.50246 0 7.49997 0C5.49748 0 3.61248 0.765108 2.19749 2.14866C0.779996 3.53221 0 5.37287 0 7.3333C0 9.29129 0.782496 11.1344 2.19749 12.5179C3.61248 13.9039 5.49498 14.6666 7.49997 14.6666C9.17496 14.6666 10.765 14.1337 12.0674 13.1511L18.5599 19.4968C18.579 19.5154 18.6016 19.5302 18.6264 19.5403C18.6513 19.5504 18.678 19.5556 18.7049 19.5556C18.7318 19.5556 18.7585 19.5504 18.7834 19.5403C18.8083 19.5302 18.8309 19.5154 18.8499 19.4968L19.9399 18.4335C19.959 18.4149 19.9741 18.3928 19.9844 18.3684C19.9947 18.3441 20 18.318 20 18.2917C20 18.2654 19.9947 18.2393 19.9844 18.215C19.9741 18.1906 19.959 18.1685 19.9399 18.1499ZM11.46 11.2053C10.4 12.2393 8.99496 12.8088 7.49997 12.8088C6.00497 12.8088 4.59998 12.2393 3.53998 11.2053C2.48249 10.1688 1.89999 8.79507 1.89999 7.3333C1.89999 5.87153 2.48249 4.49531 3.53998 3.46132C4.59998 2.42732 6.00497 1.85777 7.49997 1.85777C8.99496 1.85777 10.4025 2.42488 11.46 3.46132C12.5174 4.49776 13.0999 5.87153 13.0999 7.3333C13.0999 8.79507 12.5174 10.1713 11.46 11.2053Z" fill="inherit"></path> </svg> <span>Search</span> </a> <span class="eib-mega-menu__languages eib-select"> <span class="eib-select__label">En</span> <ul class="eib-select__dropdown"> <li class="eib-select__option"><a class="eib-select__link" href="/fr/about/accountability/complaints/index.htm?lang=fr">FR</a></li> <li class="eib-select__option"><a class="eib-select__link" href="/de/about/accountability/complaints/index.htm?lang=de">DE</a></li> </ul> </span> <a class="eib-mega-menu__toggle eib-mega-menu__icon-link"> <svg width="24" height="16" viewbox="0 0 24 16" fill="#fff" xmlns="http://www.w3.org/2000/svg"> <rect width="24" height="2" fill="inherit"></rect> <rect y="6.64648" width="24" height="2" fill="inherit"></rect> <rect y="13.2939" width="24" height="2" fill="inherit"></rect> </svg> <span>menu</span> </a> <a href="/en/index.htm" class="eib-mega-menu__logo-horizontal default-eib" title="European Investment Bank"> <svg viewbox="0 0 300 80" xmlns="http://www.w3.org/2000/svg"> <g id="g-1" transform="matrix(0.461957, 0, 0, 0.461957, -60.684357, -60.458923)"> <g> <rect x="298" y="192.3" class="flagbackground-color" width="109.2" height="80.2"></rect> <g> <polygon class="star-color" points="353.5,204.3 357.7,204.3 354.4,206.9 355.7,211.1 352.3,208.5 349,211.1 350.3,206.9 346.9,204.3 351,204.3 352.3,200.3 "></polygon> <polygon class="star-color" points="353.7,258 357.9,258 354.5,260.5 355.8,264.5 352.5,262 349.1,264.5 350.4,260.5 347,258 351.2,258 352.5,254 "></polygon> <polygon class="star-color" points="367,254.4 371.2,254.4 367.8,256.9 369.1,260.9 365.7,258.5 362.4,260.9 363.7,256.9 360.3,254.4 364.5,254.4 365.7,250.5 "></polygon> <polygon class="star-color" points="367,207.9 371.2,207.9 367.8,210.4 369.1,214.4 365.7,212 362.4,214.4 363.7,210.4 360.3,207.9 364.5,207.9 365.7,204 "></polygon> <polygon class="star-color" points="376.8,217.7 381,217.7 377.6,220.3 378.9,224.3 375.6,221.8 372.2,224.3 373.5,220.3 370.1,217.7 374.3,217.7 375.6,213.8 "></polygon> <polygon class="star-color" points="376.8,244.7 381,244.7 377.6,247.2 378.9,251.2 375.6,248.8 372.2,251.2 373.5,247.2 370.1,244.7 374.3,244.7 375.6,240.8 "></polygon> <polygon class="star-color" points="380.5,231 384.7,231 381.3,233.5 382.6,237.5 379.3,235.1 375.9,237.5 377.2,233.5 373.8,231 378,231 379.3,227.1 "></polygon> <polygon class="star-color" points="340,207.9 344.2,207.9 340.8,210.5 342.1,214.5 338.8,212 335.4,214.5 336.7,210.5 333.3,207.9 337.5,207.9 338.8,204 "></polygon> <polygon class="star-color" points="330.4,217.8 334.6,217.8 331.3,220.3 332.6,224.3 329.2,221.8 325.9,224.3 327.2,220.3 323.8,217.8 327.9,217.8 329.2,213.9 "></polygon> <polygon class="star-color" points="326.9,231 331.1,231 327.7,233.6 329,237.6 325.7,235.1 322.3,237.6 323.6,233.6 320.2,231 324.4,231 325.7,227.1 "></polygon> <polygon class="star-color" points="330.4,244.7 334.6,244.7 331.3,247.3 332.6,251.3 329.2,248.8 325.9,251.3 327.2,247.3 323.8,244.7 327.9,244.7 329.2,240.8 "></polygon> <polygon class="star-color" points="340.2,254.4 344.3,254.4 341,257 342.3,261 338.9,258.5 335.6,261 336.9,257 333.5,254.4 337.7,254.4 338.9,250.5 "></polygon> </g> <g> <rect x="295.1" y="189.4" class="viewbox-color" width="115" height="86"></rect> <path class="lines-color" d="M407.2,160.5v14c-26.4-8.3-51.7-12.5-75.7-12.5c-39,0-74.4,11.1-105.4,32.9c-26,18.3-49,44.4-68.5,77.7h-7.2 c41.3-79.8,106.4-123.4,185.3-123.4C358.9,149.1,382.8,152.9,407.2,160.5z"></path> </g> <path class="lines-color" d="M295.1,199.9v3.9h-65.2c0.6-0.4,1.1-0.8,1.7-1.2c0.8-0.5,1.5-1.1,2.3-1.6c0,0,0,0,0,0c0.6-0.4,1.2-0.7,1.8-1 H295.1z"></path> <polygon class="lines-color" points="215.8,215.2 295.1,215.2 295.1,219.1 211.5,219.1 "></polygon> <polygon class="lines-color" points="200,230.6 295.1,230.6 295.1,234.5 196.5,234.5 "></polygon> <polygon class="lines-color" points="187.2,245.7 295.1,245.7 295.1,249.6 184.2,249.6 "></polygon> <path class="lines-color" d="M295.1,260.9v3.9H173.6c0.8-1.3,1.7-2.6,2.6-3.9H295.1z"></path> </g> </g> <g style="" transform="matrix(0.461957, 0, 0, 0.461957, -0.350258, -13.57983)"> <title>en</title> <g transform="matrix(1, 0, 0, 1, -130.605438, -101.47934)"> <path class="logotext-color" d="M450.5,226.2h-9.3v7.3h10.4v3.7h-15v-24.8H451v3.7h-9.9v6.4h9.3V226.2z"></path> <path class="logotext-color" d="M471.1,231.9c0,2.1,0.1,3.9,0.1,5.4h-3.9l-0.2-2.7h-0.1c-0.8,1.2-2.5,3.1-5.8,3.1s-6.2-1.9-6.2-7.8v-10.5h4.5 v9.7c0,3,1,4.9,3.3,4.9c1.8,0,3-1.2,3.5-2.4c0.2-0.4,0.3-0.9,0.3-1.4v-10.8h4.5V231.9z"></path> <path class="logotext-color" d="M476,225.1c0-2.4,0-4.2-0.1-5.8h3.9l0.2,3.4h0.1c0.9-2.5,3-3.8,4.9-3.8c0.4,0,0.7,0,1.1,0.1v4.2 c-0.4-0.1-0.8-0.1-1.4-0.1c-2.1,0-3.6,1.4-4,3.4c-0.1,0.4-0.1,0.9-0.1,1.4v9.3H476V225.1z"></path> <path class="logotext-color" d="M496.5,237.6c-5,0-9-3.5-9-9.2c0-5.9,3.9-9.5,9.3-9.5c5.3,0,8.9,3.7,8.9,9.2 C505.7,234.7,501.1,237.6,496.5,237.6L496.5,237.6z M496.7,234.3c2.6,0,4.4-2.5,4.4-6.1c0-2.8-1.2-6-4.3-6c-3.2,0-4.5,3.1-4.5,6.1 C492.2,231.7,494,234.3,496.7,234.3L496.7,234.3z"></path> <path class="logotext-color" d="M509.4,225.3c0-2.4-0.1-4.3-0.1-6h4l0.2,2.8h0.1c1.3-2,3.4-3.2,6.1-3.2c4.1,0,7.5,3.5,7.5,9.1 c0,6.5-4.1,9.6-8.2,9.6c-2.2,0-4.1-1-5-2.4h-0.1v9.3h-4.5V225.3z M513.9,229.7c0,0.4,0,0.8,0.1,1.2c0.5,1.8,2.1,3.2,4,3.2 c2.9,0,4.6-2.4,4.6-5.9c0-3.2-1.5-5.7-4.4-5.7c-1.9,0-3.6,1.4-4.1,3.3c-0.1,0.4-0.1,0.8-0.1,1.1V229.7z"></path> <path class="logotext-color" d="M534.1,229.5c0.1,3.2,2.6,4.6,5.5,4.6c2.1,0,3.6-0.3,5-0.8l0.7,3.1c-1.5,0.7-3.7,1.1-6.2,1.1 c-5.8,0-9.2-3.6-9.2-9c0-5,3-9.6,8.7-9.6c5.8,0,7.7,4.8,7.7,8.7c0,0.8-0.1,1.5-0.1,1.9H534.1z M542,226.4c0-1.7-0.7-4.4-3.7-4.4 c-2.8,0-4,2.5-4.2,4.4H542z"></path> <path class="logotext-color" d="M563.8,232.9c0,1.6,0.1,3.2,0.3,4.3H560l-0.3-2h-0.1c-1.1,1.4-2.9,2.4-5.3,2.4c-3.6,0-5.6-2.6-5.6-5.3 c0-4.5,4-6.8,10.6-6.8v-0.3c0-1.2-0.5-3.1-3.6-3.1c-1.8,0-3.6,0.6-4.8,1.3l-0.9-2.9c1.3-0.8,3.6-1.6,6.5-1.6 c5.7,0,7.4,3.6,7.4,7.6V232.9z M559.4,228.5c-3.2,0-6.2,0.6-6.2,3.3c0,1.8,1.1,2.6,2.6,2.6c1.8,0,3.1-1.2,3.6-2.5 c0.1-0.3,0.1-0.7,0.1-1V228.5z"></path> <path class="logotext-color" d="M568.5,224.6c0-2.1-0.1-3.8-0.1-5.3h3.9l0.2,2.7h0.1c0.8-1.4,2.8-3.1,5.7-3.1c3.1,0,6.4,2,6.4,7.7v10.6h-4.5 v-10.1c0-2.6-1-4.5-3.4-4.5c-1.8,0-3,1.3-3.5,2.6c-0.1,0.4-0.2,0.9-0.2,1.4v10.5h-4.5V224.6z"></path> <path class="logotext-color" d="M441.2,247.9v24.8h-4.5v-24.8H441.2z"></path> <path class="logotext-color" d="M446.4,260.1c0-2.1-0.1-3.8-0.1-5.3h3.9l0.2,2.7h0.1c0.8-1.4,2.8-3.1,5.7-3.1c3.1,0,6.4,2,6.4,7.7v10.6h-4.5 v-10.1c0-2.6-1-4.5-3.4-4.5c-1.8,0-3,1.3-3.5,2.6c-0.1,0.4-0.2,0.9-0.2,1.4v10.5h-4.5V260.1z"></path> <path class="logotext-color" d="M469.7,254.8l2.9,9.1c0.5,1.6,0.9,3,1.2,4.5h0.1c0.3-1.5,0.7-2.9,1.2-4.5l2.9-9.1h4.7l-6.8,17.9h-4.4 l-6.7-17.9H469.7z"></path> <path class="logotext-color" d="M488.2,265c0.1,3.2,2.6,4.6,5.5,4.6c2.1,0,3.6-0.3,5-0.8l0.7,3.1c-1.5,0.7-3.7,1.1-6.2,1.1 c-5.8,0-9.2-3.6-9.2-9c0-5,3-9.6,8.7-9.6c5.8,0,7.7,4.8,7.7,8.7c0,0.8-0.1,1.5-0.1,1.9H488.2z M496,261.8c0-1.7-0.7-4.4-3.7-4.4 c-2.8,0-4,2.5-4.2,4.4H496z"></path> <path class="logotext-color" d="M503.8,268.5c1,0.6,2.9,1.3,4.6,1.3c2,0,2.9-0.8,2.9-2c0-1.2-0.7-1.8-2.9-2.6c-3.5-1.2-4.9-3.1-4.9-5.2 c0-3.2,2.6-5.6,6.8-5.6c2,0,3.7,0.5,4.8,1.1l-0.9,3.2c-0.7-0.4-2.2-1-3.8-1c-1.6,0-2.5,0.8-2.5,1.9c0,1.1,0.8,1.7,3.1,2.5 c3.3,1.1,4.7,2.8,4.8,5.4c0,3.3-2.5,5.6-7.3,5.6c-2.2,0-4.1-0.5-5.4-1.2L503.8,268.5z"></path> <path class="logotext-color" d="M524.5,250.2v4.6h4.3v3.4h-4.3v7.9c0,2.2,0.6,3.3,2.3,3.3c0.8,0,1.2,0,1.8-0.2l0.1,3.4 c-0.7,0.3-1.9,0.5-3.3,0.5c-1.7,0-3-0.6-3.9-1.5c-1-1-1.4-2.7-1.4-5v-8.4h-2.5v-3.4h2.5v-3.3L524.5,250.2z"></path> <path class="logotext-color" d="M532.2,260.1c0-2.1-0.1-3.8-0.1-5.3h3.9l0.2,2.6h0.1c0.8-1.4,2.5-3,5.5-3c2.4,0,4.2,1.3,5,3.3h0.1 c0.6-1,1.4-1.7,2.2-2.2c1-0.7,2.2-1.1,3.7-1.1c2.9,0,6,2,6,7.8v10.5h-4.4v-9.9c0-3-1-4.7-3.2-4.7c-1.5,0-2.7,1.1-3.2,2.4 c-0.1,0.4-0.2,1-0.2,1.5v10.7h-4.4v-10.4c0-2.5-1-4.3-3.1-4.3c-1.7,0-2.8,1.3-3.3,2.5c-0.1,0.5-0.2,1-0.2,1.5v10.6h-4.4V260.1z"></path> <path class="logotext-color" d="M566.5,265c0.1,3.2,2.6,4.6,5.5,4.6c2.1,0,3.6-0.3,5-0.8l0.7,3.1c-1.5,0.7-3.7,1.1-6.2,1.1 c-5.8,0-9.2-3.6-9.2-9c0-5,3-9.6,8.7-9.6c5.8,0,7.7,4.8,7.7,8.7c0,0.8-0.1,1.5-0.1,1.9H566.5z M574.4,261.8c0-1.7-0.7-4.4-3.7-4.4 c-2.8,0-4,2.5-4.2,4.4H574.4z"></path> <path class="logotext-color" d="M582.3,260.1c0-2.1-0.1-3.8-0.1-5.3h3.9l0.2,2.7h0.1c0.8-1.4,2.8-3.1,5.7-3.1c3.1,0,6.4,2,6.4,7.7v10.6H594 v-10.1c0-2.6-1-4.5-3.4-4.5c-1.8,0-3,1.3-3.5,2.6c-0.1,0.4-0.2,0.9-0.2,1.4v10.5h-4.5V260.1z"></path> <path class="logotext-color" d="M608.3,250.2v4.6h4.3v3.4h-4.3v7.9c0,2.2,0.6,3.3,2.3,3.3c0.8,0,1.2,0,1.8-0.2l0.1,3.4 c-0.7,0.3-1.9,0.5-3.3,0.5c-1.7,0-3-0.6-3.9-1.5c-1-1-1.4-2.7-1.4-5v-8.4h-2.5v-3.4h2.5v-3.3L608.3,250.2z"></path> <path class="logotext-color" d="M623.8,248.2c1.4-0.3,4-0.6,6.6-0.6c3.3,0,5.4,0.4,7.1,1.6c1.5,0.9,2.6,2.5,2.6,4.7c0,2.3-1.4,4.3-4.1,5.3 v0.1c2.6,0.7,5,2.7,5,6.1c0,2.2-1,3.9-2.4,5.1c-1.8,1.5-4.7,2.3-9.2,2.3c-2.5,0-4.4-0.2-5.5-0.3V248.2z M628.3,258h2.3 c3.2,0,4.9-1.5,4.9-3.6c0-2.4-1.8-3.4-4.6-3.4c-1.3,0-2.1,0.1-2.6,0.2V258z M628.3,269.4c0.6,0.1,1.4,0.1,2.4,0.1 c2.9,0,5.5-1.1,5.5-4.2c0-2.9-2.5-4-5.7-4h-2.2V269.4z"></path> <path class="logotext-color" d="M658.7,268.3c0,1.6,0.1,3.2,0.3,4.3h-4.1l-0.3-2h-0.1c-1.1,1.4-2.9,2.4-5.3,2.4c-3.6,0-5.6-2.6-5.6-5.3 c0-4.5,4-6.8,10.6-6.8v-0.3c0-1.2-0.5-3.1-3.6-3.1c-1.8,0-3.6,0.6-4.8,1.3l-0.9-2.9c1.3-0.8,3.6-1.6,6.5-1.6 c5.7,0,7.4,3.6,7.4,7.6V268.3z M654.3,263.9c-3.2,0-6.2,0.6-6.2,3.3c0,1.8,1.1,2.6,2.6,2.6c1.8,0,3.1-1.2,3.6-2.5 c0.1-0.3,0.1-0.7,0.1-1V263.9z"></path> <path class="logotext-color" d="M663.5,260.1c0-2.1-0.1-3.8-0.1-5.3h3.9l0.2,2.7h0.1c0.8-1.4,2.8-3.1,5.7-3.1c3.1,0,6.4,2,6.4,7.7v10.6h-4.5 v-10.1c0-2.6-1-4.5-3.4-4.5c-1.8,0-3,1.3-3.5,2.6c-0.1,0.4-0.2,0.9-0.2,1.4v10.5h-4.5V260.1z"></path> <path class="logotext-color" d="M689,262.6L689,262.6c0.5-0.7,1-1.5,1.5-2.1l4.4-5.8h5.4l-6.7,7.3l7.6,10.6h-5.5l-5.1-7.9l-1.5,1.8v6.1h-4.5 v-26.1h4.5V262.6z"></path> </g> </g> </svg></a> <a href="https://clientconnect.eib.org" target="_blank" class="eib-mega-menu__connect eib-mega-menu__icon-link"> <svg width="17" height="18" viewbox="0 0 17 18" fill="inherit" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M11.9937 5.82227V5.71289C11.9937 3.59009 10.3557 2 8.49365 2C6.63159 2 4.99365 3.59009 4.99365 5.71289V5.82227H11.9937ZM13.9937 5.71289C13.9937 2.55762 11.5312 0 8.49365 0C5.45605 0 2.99365 2.55762 2.99365 5.71289V5.8667H2C0.895386 5.8667 0 6.76221 0 7.8667V15.7385C0 16.843 0.895386 17.7385 2 17.7385H14.9983C16.1029 17.7385 16.9983 16.843 16.9983 15.7385V7.8667C16.9983 6.76221 16.1029 5.8667 14.9983 5.8667H13.9937V5.71289ZM14.9983 7.8667H2V15.7385H14.9983V7.8667ZM8.49805 13.2002C9.32642 13.2002 9.99805 12.5435 9.99805 11.7334C9.99805 10.9236 9.32642 10.2668 8.49805 10.2668C7.66968 10.2668 6.99805 10.9236 6.99805 11.7334C6.99805 12.5435 7.66968 13.2002 8.49805 13.2002Z" fill="inherit"></path> </svg> <span>ClientConnect</span> </a> <div class="eib-mega-menu__menu"> <div class="eib-mega-menu__menu-top"> <a class="eib-mega-menu__toggle eib-mega-menu__toggle--close eib-mega-menu__icon-link"> <svg width="19" height="20" viewbox="0 0 19 20" fill="inherit" xmlns="http://www.w3.org/2000/svg"> <line x1="0.707107" y1="1.29289" x2="17.7071" y2="18.2929" stroke="inherit" stroke-width="2" stroke-linejoin="round"></line> <line x1="17.7071" y1="1.70711" x2="0.707106" y2="18.7071" stroke="inherit" stroke-width="2" stroke-linejoin="round"></line> </svg> <span>Close</span> </a> <a href="https://clientconnect.eib.org" target="_blank" class="eib-mega-menu__connect eib-mega-menu__connect--mobile eib-mega-menu__icon-link"> <svg width="17" height="18" viewbox="0 0 17 18" fill="inherit" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M11.9937 5.82227V5.71289C11.9937 3.59009 10.3557 2 8.49365 2C6.63159 2 4.99365 3.59009 4.99365 5.71289V5.82227H11.9937ZM13.9937 5.71289C13.9937 2.55762 11.5312 0 8.49365 0C5.45605 0 2.99365 2.55762 2.99365 5.71289V5.8667H2C0.895386 5.8667 0 6.76221 0 7.8667V15.7385C0 16.843 0.895386 17.7385 2 17.7385H14.9983C16.1029 17.7385 16.9983 16.843 16.9983 15.7385V7.8667C16.9983 6.76221 16.1029 5.8667 14.9983 5.8667H13.9937V5.71289ZM14.9983 7.8667H2V15.7385H14.9983V7.8667ZM8.49805 13.2002C9.32642 13.2002 9.99805 12.5435 9.99805 11.7334C9.99805 10.9236 9.32642 10.2668 8.49805 10.2668C7.66968 10.2668 6.99805 10.9236 6.99805 11.7334C6.99805 12.5435 7.66968 13.2002 8.49805 13.2002Z" fill="inherit"></path> </svg> <span>ClientConnect</span> </a> </div> <div class="eib-mega-menu__first"> <div class="eib-mega-menu__container"> <form class="eib-mega-menu__search-form" action=""> <span class="eib-typography__secondary-label eib-mega-menu__search-label">Search</span> <div class="eib-mega-menu__search-bar"> <input class="eib-mega-menu__search-input" type="text" placeholder="Search" data-keywords="["First","Second Sentence","Third Sentence"]" /> <a class="eib-mega-menu__search-button" href="https://www.eib.org/en/search.htm">Search</a> </div> </form> <ul class="eib-mega-menu__list"> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Who we are <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/index.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> EIB at a glance <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/at-a-glance/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/global-cooperation/index.htm"> Tackling global challenges together </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/partners/index.htm"> Partners </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/eu-family/index.htm"> Part of the EU family </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/at-a-glance/eib-core-strategic-priorities"> Our priorities </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Our results <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/key-figures/index">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/key-figures/eib-impacts/index.htm"> EIB Group impact: Boosting GDP and jobs </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Governance and structure <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/governance-and-structure/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/governance-and-structure/shareholders/index.htm"> Shareholders </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/governance-and-structure/statutory-bodies/index"> Statutory bodies </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/governance-and-structure/control_and_evaluation/index.htm"> Control and evaluation </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/governance-and-structure/organisation/index.htm"> Organisation structure </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Corporate responsibility <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/responsible-finance/index.htm"> Providing finance </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/responsible-borrower/index.htm"> Borrowing </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/human-rights/index.htm"> Human rights and the EIB </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/reporting_on_corporate_responsibility/index.htm"> Reporting on sustainability </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/internal-commitment/index.htm"> Our internal commitment </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/cr/environmental-management/index.htm"> Managing our environment </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Transparency, accountability and access to information <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/partners/cso/access-information-transparency/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/partners/cso/access-information/index.htm"> Transparency and access to information </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/accountability/complaints/index.htm"> EIB Group Complaints Mechanism overview </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/accountability/project-procurement-complaints/index.htm"> Project procurement complaints </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/accountability/anti-fraud/index.htm"> Investigating fraud and misconduct </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/accountability/evaluation/index.htm"> Evaluation </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/partners/cso/consultations/index.htm"> Public consultations </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/about/partners/eib-institute/index"> EIB Institute </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> What we offer <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/index.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Loans <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/public-sector/index.htm"> Loans for the public sector </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/framework-public-sector/index.htm"> Framework loans for the public sector </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/private-sector/index.htm"> Loans for the private sector </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/sme-mid-caps/index.htm"> Intermediated loans for SMEs, mid-caps and other priorities </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/loans/microfinance/index.htm"> Microfinance </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Equity <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/equity/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/equity/venture-debt.htm"> Venture debt </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/equity/infra-environment-funds/index.htm"> Investments in infrastructure and environmental funds </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/equity/sme-mid-caps-funds/index.htm"> Investments in SME and mid-cap funds </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Guarantees <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/guarantees/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/guarantees/credit-enhancement/index.htm"> Credit enhancement for project finance </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/guarantees/sme-mid-cap-guarantees/index.htm"> Guarantees in support of SMEs, mid-caps and other objectives </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/advisory-services/index.htm"> Advisory services </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Mandates and partnerships <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/investeu/index.htm"> InvestEU </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/eu-blending-facilities/index.htm"> EU Blending facilities </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/donor-partnerships/index.htm"> Donor partnerships </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/shared-management-funds/index.htm"> Shared management funds and financial instruments </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/efsd/index.htm"> EFSD Guarantee </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/products/mandates-partnerships/index.htm#mandates"> All mandates and partnerships </a> </li> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Our work <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/index.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Our projects <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/all/index.htm"> All projects </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/pipelines/index.htm"> Projects to be financed </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/loans/index.htm"> Financed projects </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Our priorities <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/at-a-glance/eib-core-strategic-priorities">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/climate-action/index"> Climate and environment </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/innovation-digital-and-human-capital/index"> Digitalisation and technological innovation </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/innovation-digital-and-human-capital/sesi/index"> Security and defence </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/regional-development/index"> A modern cohesion policy </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/energy-natural-resources/agriculture/index"> Agriculture and bioeconomy </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/sustainable-cities-regions/urban-development/affordable-and-sustainable-housing"> Social infrastructure </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/global/index"> High-impact global investment </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/topics/capital-markets-union/index"> Capital Markets Union </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Our regions of activity <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/european-union/index.htm"> European Union </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/enlargement/index.htm"> Enlargement countries </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/region/western-balkans"> Western Balkans </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/eastern-neighbours/index.htm"> Eastern Neighbourhood </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/southern-neighbours/index.htm"> Southern Neighbourhood </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/region/sub-saharan-africa"> Sub-Saharan Africa </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/region/latin-america-caribbean"> Latin America and the Caribbean </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/region/asia-pacific"> Asia and the Pacific </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/efta/index.htm"> EFTA countries </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/regions/united-kingdom/index.htm"> UK </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/map.htm"> Global investment map </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/projects/cycle/index.htm"> Project cycle </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/accountability/evaluation/index.htm"> Evaluation </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Media centre <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/infocentre/index.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Newsroom <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/press/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/press/all/index.htm"> All releases </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/infocentre/press/contacts/index.htm"> Press contacts </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Stories and essays <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/blog/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/stories/index.htm"> Stories </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/essays/index.htm"> Essays </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/podcasts/index.htm"> Podcasts </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/cartoons/index.htm"> All Cartoons </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/videos/index.htm"> Video library </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/events/index.htm"> Events </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/newsletters/index.htm"> Newsletter </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/registers/index.htm"> Public register </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> EIB surveys <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/surveys/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/surveys/climate-survey/index.htm"> EIB climate survey </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/media-centre/photos/index"> Picture library </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/infographics/index.htm"> Infographics </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/at-a-glance/logo"> Our logo </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Publications and research <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/index.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications/index.htm"> Publications </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Our research <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/economics/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/economics/research/index.htm"> Economic analysis </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/economics/surveys-data/index.htm"> Surveys and data </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/economics/impact/index.htm"> Assessing EIB impact </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/stories/economics/index.htm"> Stories - Economics </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/economics/conferences-networks/index.htm"> Economic conferences and research networks </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/infocentre/eib-open-data.htm"> EIB open data </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/publications-research/open-learning/index.htm"> Open learning </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Work with us <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/infocentre/eib-and-you.htm">Overview</a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Careers <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/careers/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/careers/diversity/index.htm"> Diversity and Inclusion </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/careers/how-to-apply/index.htm"> Our recruitment process </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--second"> Investor Relations <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/index.htm">Overview</a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/products/index.htm"> Our funding </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/sustainable-finance/index"> Climate and Sustainability Awareness Bonds </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/recentissues/index.htm"> Recent issues </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/outstanding-issues/index.htm"> Outstanding issues </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/press/index.htm"> Investor relations news </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/publications/index.htm"> Investor relations publications </a> </li> <li class="eib-mega-menu__item eib-mega-menu__item--third"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/investor-relations/newsletter/index.htm"> Investor relations newsletters </a> </li> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/partners/cso/index.htm"> Civil society and stakeholder engagement </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/about/procurement/index.htm"> Procurement </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/media-centre/contact/index"> Contact us </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> <div class=""> <li class="eib-mega-menu__item eib-mega-menu__item--has-children eib-mega-menu__item--first"> Easy-to-read <svg width="11" height="17" viewbox="0 0 11 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 14.8775L6.43425 8.42915L0 1.98085L1.98085 0L10.41 8.42915L1.98085 16.8583L0 14.8775Z"></path> </svg> </li> <div class="eib-mega-menu__second"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> <div> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/eib-at-a-glance"> The EIB at a glance </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/global"> The EIB and development </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/climate-action"> The EIB and climate action </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/eib-smes"> The EIB and SMEs </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/eib-ukraine"> The EIB and Ukraine </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> <div> <li class="eib-mega-menu__item eib-mega-menu__item--second"> <a class="eib-mega-menu__link" href="https://www.eib.org/en/easy-to-read/covid-19-response"> The EIB COVID-19 response </a> </li> <div class="eib-mega-menu__third"> <div class="eib-mega-menu__container"> <span class="eib-mega-menu__back">back</span> <ul class="eib-mega-menu__list"> </ul> </div> </div> </div> </ul> </div> </div> </div> </ul> </div> <div class="eib-mega-menu__results"> <div class="eib-mega-menu__results-head"> <span class="eib-typography__secondary-label eib-mega-menu__search-label">Results</span> <br /> <span class="eib-mega-menu__results-title">Top 5 search results</span> <a href="https://www.eib.org/en/search.htm" class="eib-typography__secondary-label eib-mega-menu__search-label eib-mega-menu__search-label--advanced">See all results <i class="far fa-arrow-right"></i></a> <a href="https://www.eib.org/en/search.htm" class="eib-typography__secondary-label eib-mega-menu__search-label eib-mega-menu__search-label--advanced-static">Advanced search <i class="far fa-arrow-right"></i></a> </div> <div class="eib-mega-menu__results-top"> <span class="eib-mega-menu__results-title-search-keywords">Top searches</span> <ul class="eib-mega-menu__results-popular-queries"> </ul> </div> <div class="eib-mega-menu__results-page"> <span class="eib-mega-menu__results-title-search-most-visited">Most visited pages</span> <ul class="eib-mega-menu__results-popular-results"> </ul> </div> <ul class="eib-mega-menu__results-list"> </ul> </div> </div> </div> <div class="eib-mega-menu__overlay"></div> </menu> <nav class="secondary-menu secondary-mobile-menu hidden"> <span class="secondary-mobile-menu__title"> <a href="#" class="secondary-mobile-menu__icon"> <i class="fa-solid fa-ellipsis-vertical"></i> </a> <li class=""> <a class="secondary-menu__title secondary-menu__page-title" href="/en/about/accountability/complaints/index" > Complaints Mechanism </a> </li> </span> <ul class="secondary-menu__page-wrapper-mobile"> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/index" > Overview </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/what-we-do/index" > What we do </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/process/index" > Process </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/submit/index" > Submit a complaint </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/faq/index" > FAQ </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/cases/index" > Cases </a> </li> </ul> </nav> <nav class="secondary-menu eib-layout"> <div class="secondary-menu__items-wrapper eib-layout--single-column eib-layout--contained"> <ul class="secondary-menu__title-wrapper"> <li class=""> <a class="secondary-menu__title secondary-menu__page-title" href="/en/about/accountability/complaints/index" > Complaints Mechanism </a> </li> </ul> <ul class="secondary-menu__page-wrapper"> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/index" > Overview </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/what-we-do/index" > What we do </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/process/index" > Process </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/submit/index" > Submit a complaint </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/faq/index" > FAQ </a> </li> <li class=""> <a class="secondary-menu__title secondary-menu__page-items" href="/en/about/accountability/complaints/cases/index" > Cases </a> </li> </ul> </div> </nav> <div class="eib-title eib-title--split eib-section--grey"> <div class="eib-layout eib-layout--halves[6/full]"> <div class="eib-layout__background dark-bg "><img class="lozad" src="https://www.eib.org/photos/download.do?documentId=8a57e76a-6932-4275-9118-9c8050874720&binaryType=XS" data-src="https://www.eib.org/photos/download.do?documentId=8a57e76a-6932-4275-9118-9c8050874720&binaryType=WB" alt="" /> </div> <div class="eib-layout__container"> <div class="eib-layout__row eib-title__section"> <div class="eib-layout__col"> <div class="eib-title__title-container eib-typography pt-0 mt-0"> <div class="breadcrumbs eib-typography__secondary-label pb-1"> <div class="breadcrumb-wrapper"> <div class="breadcrumbs-container"> <ul class="breadcrumbs breadcrumbs-list eib-typography__secondary-label"> <li class="breadcrumbs__home"> <a class="cursor-pointer sub-item" href="https://www.eib.org/en/index.htm"> Home </a> <span class="breadcrumbs-toggle" data-toggle="dropdown"> <i class="fa fa-arrow-right"></i> <ul class="dropdown-menu eib-typography__secondary-label" > <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/index.htm"> Who we are </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/products/index.htm"> What we offer </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/projects/index.htm"> Our work </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/infocentre/index.htm"> Media centre </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/publications-research/index.htm"> Publications and research </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/infocentre/eib-and-you.htm"> Work with us </a> </li> <li class=""> <a class="cursor-default " href="#"> Easy-to-read </a> </li> </ul> </span> </li> <li class=""> <a class="cursor-pointer sub-item" href="https://www.eib.org/en/about/index.htm"> Who we are </a> <span class="breadcrumbs-toggle" data-toggle="dropdown"> <i class="fa fa-arrow-right"></i> <ul class="dropdown-menu scrollbar-on eib-typography__secondary-label" > <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/projects/topics/global/index"> EIB Global </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/climate"> EU climate bank </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/at-a-glance/index.htm"> EIB at a glance </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/at-a-glance/eib-core-strategic-priorities"> Our priorities </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/key-figures/index"> Our results </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/governance-and-structure/index.htm"> Governance and structure </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/cr/index.htm"> Corporate responsibility </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/partners/cso/access-information-transparency/index.htm"> Transparency, accountability and access to information </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/partners/cso/consultations/index.htm"> Public consultations </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/compliance/index"> Compliance </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/enhttps://www.eib.org/about/partners/eib-institute/index"> EIB Institute </a> </li> </ul> </span> </li> <li class=""> <a class="cursor-pointer sub-item" href="https://www.eib.org/en/about/partners/cso/access-information-transparency/index.htm"> Transparency, accountability and access to information </a> <span class="breadcrumbs-toggle" data-toggle="dropdown"> <i class="fa fa-arrow-right"></i> <ul class="dropdown-menu eib-typography__secondary-label" > <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/partners/cso/access-information/index.htm"> Transparency and access to information </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/accountability/complaints/index.htm"> EIB Group Complaints Mechanism overview </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/accountability/project-procurement-complaints/index.htm"> Project procurement complaints </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/accountability/anti-fraud/index.htm"> Investigating fraud and misconduct </a> </li> <li class=""> <a class="cursor-pointer " href="https://www.eib.org/en/about/accountability/evaluation/index.htm"> Evaluation </a> </li> </ul> </span> </li> </ul> </div> </div> </div> <h1 class="eib-title__title eib-typography__title ">EIB Group Complaints Mechanism overview</h1> </div> <div class="eib-title__share">  <div class="eib-title__meta-line"> <div class="eib-title__meta-line__wrapper"> <div class="eib-title__meta-line_print btn-tooltip"> <button id="print-icon" class="btn-icon">Print <i class="fa-solid fa-print"></i></button> </div> <div class="eib-title__meta-line_share btn-tooltip"> <button class="btn-icon">Share <i class="fa-solid fa-arrow-up-from-bracket"></i></button> <span class="eib-icon-social-media toolip"> <a href="https://twitter.com/intent/tweet/?url=http://www.eib.org/about/accountability/complaints/index" target="_blank" aria-hidden="true"><i class="fa-brands fa-x-twitter fa-xl"></i></a> <a href="https://facebook.com/dialog/share?app_id=1214650435266588&href=http://www.eib.org/about/accountability/complaints/index" target="_blank" aria-hidden="true"><i class="fa-brands fa-facebook-f fa-xl"></i></a> <a href="https://www.linkedin.com/shareArticle?mini=true&url=http://www.eib.org/about/accountability/complaints/index" target="_blank" aria-hidden="true"><i class="fa-brands fa-linkedin-in fa-xl"></i></a> <a href="mailto:?body=http://www.eib.org/about/accountability/complaints/index" target="_self" aria-hidden="true"><i class="fa-solid fa-envelope fa-xl"></i></a> <a href="whatsapp://send?text=http://www.eib.org/about/accountability/complaints/index" target="_blank" aria-hidden="true"><i class="fa-brands fa-whatsapp fa-xl"></i></a> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <main id="content"> <section id="45802661335651" class="eib-section eib-section--white contentText contentText__component "> <div class="eib-layout eib-layout--contained-col-8 eib-layout--align-left-contained eib-layout--single-column"> <div class="eib-content-text eib-typography__body eib-component--item"> <p>The EIB Group consists of the European Investment Bank and the聽<a href="http://www.eif.org/" target="_blank">European Investment Fund</a>聽(EIF). The Complaints Mechanism is a public accountability tool of the European Investment Bank Group. We listen to citizens when they have concerns about an EIB Group project, policy or activities.</p> </div> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/about/accountability/complaints/what-we-do/index.htm" > Find out more <em class="fa fa-arrow-right"> </em> </a> </div> </div> </section> <section id="71511656418414" class="eib-section eib-section--grey contentText contentText__component "> <div class="eib-layout eib-layout--contained-col-8 eib-layout--align-left-contained eib-layout--single-column"> <div class="eib-layout--contained-col-8 eib-component--title"> <h3 class="eib-heading-3 ">Key publications</h3> </div> <div class="eib-content-text eib-typography__body eib-component--item"> <p>In March 2024, the EIB Inspector General commissioned an external review with experts to assess the need for a review of the EIB Complaints Mechanism Policy, including consultation with EIB Group stakeholders. The process is ongoing and expected to be completed by the end of 2024.</p> <ul> <li><a href="/en/publications/complaints-mechanism-policy.htm" target="_blank">EIB Group Complaints Mechanism Policy</a></li> <li><a href="/en/publications/complaints-mechanism-procedures.htm" target="_blank">EIB Group Complaints Mechanism Procedures</a></li> </ul> </div> </div> </section> <section id="76284013859155" class="eib-section eib-section--blue video__component contentText__component "> <div class="eib-layout eib-layout--halves[6/5] "> <div class="eib-layout__row"> <div class="eib-layout__col eib-split-text__content eib-typography media--centered"> <div class="post-video__content eib-rounded-item youtube-player eib-poster-image pristine video video__component eib-component--item" data-youtubeList='false' data-video-id="C49ruDvpK7Y"> <div class="play-video video-play-button" data-message="This can be click to play the video"> <span></span> </div> <img class="lozad eib-rounded-item " data-src="https://img.youtube.com/vi/C49ruDvpK7Y/maxresdefault.jpg"src="https://img.youtube.com/vi/C49ruDvpK7Y/default.jpg" alt="custom-preview"> </div> </div> <div class="eib-layout__col eib-split-text__content eib-typography "> <div class="eib-layout--contained-col-8 eib-component--title"> <h3 class="eib-heading-3 ">Giving citizens a greater voice in accountability</h3> </div> <div class="eib-content-text eib-typography__body contentText contentText__component eib-component--item"> <p>A large number of international financial institutions (IFIs), such as the EIB Group, have developed ways to give local communities a voice when their rights and interests are affected by IFI operations. The EIB Complaints Mechanism is member of the聽<a href="https://accountability.worldbank.org/en/iamnet" target="_blank">IFIs Independent Accountability Mechanisms (IAMs) network</a>.</p> <p>Discover in this video how these mechanisms work, and what they can do to ensure more sustainable and equitable development for everyone.</p> </div> </div> </div> </div> </section> <section id="59103048873315" class="eib-section eib-section--white boxes boxes__component "> <div class="eib-layout eib-layout--contained eib-layout--single-column"> <section id="56463270799999" class="eib-boxes eib-component--item"> <div class="eib-layout eib-layout--halves pl-0 pr-0"> <div class="eib-layout__row"> <div class="eib-layout__col "> <div class="eib-boxes__icons "> <span class="fa-stack fa-3x"> <i class="fa-light fa-circle-notch fa-stack-1x" aria-hidden="true"></i> </span> <div class="eib-boxes__title"> <p class="eib-card-title"> The complaints process </p> </div> <p class="eib-typography__card-body">From admission to final outcome, discover the four stages of the typical聽complaints聽process, and what happens at each stage, or聽<a href="https://www.eib.org/attachments/strategies/complaints_mechanism_flyer_en.pdf#page=5" target="_blank">check the infographic</a>. </p> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/about/accountability/complaints/process/index.htm" > Read more <em class="fa fa-arrow-right"> </em> </a> </div> </div> </div> <div class="eib-layout__col "> <div class="eib-boxes__icons "> <span class="fa-stack fa-3x"> <i class="fa-light fa-location-pin fa-stack-1x" aria-hidden="true"></i> </span> <div class="eib-boxes__title"> <p class="eib-card-title"> Explore our cases </p> </div> <p class="eib-typography__card-body">The Complaints Mechanism team works on聽cases聽in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated. </p> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/about/accountability/complaints/cases/index.htm" > Explore cases <em class="fa fa-arrow-right"> </em> </a> </div> </div> </div> </div> </div> </section> <section id="74662620100518" class="eib-boxes eib-component--item"> <div class="eib-layout eib-layout--thirds pl-0 pr-0"> <div class="eib-layout__row"> <div class="eib-layout__col "> <div class="eib-boxes__icons "> <span class="fa-stack fa-3x"> <i class="fa-light fa-circle-question fa-stack-1x" aria-hidden="true"></i> </span> <div class="eib-boxes__title"> <p class="eib-card-title"> Frequently Asked Questions </p> </div> <p class="eib-typography__card-body">Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome? </p> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/about/accountability/complaints/faq/index.htm" > Access FAQ <em class="fa fa-arrow-right"> </em> </a> </div> </div> </div> <div class="eib-layout__col "> <div class="eib-boxes__icons "> <span class="fa-stack fa-3x"> <i class="fa-light fa-envelope fa-stack-1x" aria-hidden="true"></i> </span> <div class="eib-boxes__title"> <p class="eib-card-title"> Submit a complaint </p> </div> <p class="eib-typography__card-body">If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism. </p> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/about/accountability/complaints/submit/index.htm" > Find out how <em class="fa fa-arrow-right"> </em> </a> </div> </div> </div> <div class="eib-layout__col "> <div class="eib-boxes__icons "> <span class="fa-stack fa-3x"> <i class="fal fa-calendar-edit fa-stack-1x" aria-hidden="true"></i> </span> <div class="eib-boxes__title"> <p class="eib-card-title"> CM news and events </p> </div> <p class="eib-typography__card-body">The EIB Group Complaints Mechanism organises and participates in outreach events, seminars and workshops throughout the year. </p> <div class="call-to-action text-left"> <a class="eib-button eib-button--icon-with-text-footer mt-0" href="https://www.eib.org/press/index.htm?q=complaints" > Find out more <em class="fa fa-arrow-right"> </em> </a> </div> </div> </div> </div> </div> </section> </div> </section> <section id="31495239329364" class="eib-section eib-section--grey cardCarouselManual cardCarouselManual__component "> <div class="eib-layout eib-layout--contained eib-layout--single-column"> <div class="eib-layout--contained-col-8 eib-component--title eib-title--in "> <h3 class="eib-heading-3 ">Highlights</h3> </div> <section class="card-carousel eib-carousel eib-carousel--enhanced eib-carousel--three-up "> <div id="64442696209163" class="card-carousel__content eib-carousel__container "> <div class="eib-layout__row"> <div class="eib-card-list"> <div class="eib-list__container list__row"> <div class="eib-card " data-type="media" data-subType="publications"> <div class="eib-card__image-wrapper publication-wrapper"> <a href="https://www.eib.org/en/publications/20230360-complaints-mechanism-annual-report-2023" class="card-img eib-card__link text-center"> <img class="eib-publication-card__image" src="https://www.eib.org/photos/download.do?documentId=faf82a72-7bbb-4453-8ee1-2a340ac72826&binaryType=S4"/> </a> </div> <div class="eib-card__content rmv-effective-text-card-card"> <header class="eib-card-header"> <div class="eib-card-meta"> <span class='eib-card-date'>10 June 2024</span> </div> <h3 class="eib-card-title eib--4-line mb-2"> <a class="eib-card-title__link" href="https://www.eib.org/en/publications/20230360-complaints-mechanism-annual-report-2023" >Complaints Mechanism Annual Report 2023</a> </h3> </header> <div class="eib-card-text"> <p> The EIB Complaints Mechanism addresses the concerns of the public regarding the EIB Group鈥檚 projects or activities. </p> </div>  </div> </div> <div class="eib-card " data-type="media" data-subType="publications"> <div class="eib-card__image-wrapper publication-wrapper"> <a href="https://www.eib.org/en/publications/complaints-mechanism-flyer" class="card-img eib-card__link text-center"> <img class="eib-publication-card__image" src="https://www.eib.org/photos/download.do?documentId=5314d39d-3064-4555-b7f7-d1007574325d&binaryType=S4"/> </a> </div> <div class="eib-card__content rmv-effective-text-card-card"> <header class="eib-card-header"> <div class="eib-card-meta"> <span class='eib-card-date'>28 April 2022</span> </div> <h3 class="eib-card-title eib--4-line mb-2"> <a class="eib-card-title__link" href="https://www.eib.org/en/publications/complaints-mechanism-flyer" >EIB Group Complaints Mechanism: An instrument of public accountability</a> </h3> </header> <div class="eib-card-text"> <p> The EIB Group Complaints Mechanism is designed to facilitate and handle complaints against the EIB Group by anyone who feels affected by its activities. This flyer gives an overview of the relevant steps from the submission to the outcome of a complaint. </p> </div>  </div> </div> <div class="eib-card " data-type="media" data-subType="publications"> <div class="eib-card__image-wrapper publication-wrapper"> <a href="https://www.eib.org/en/publications/cm-s-approach-to-preventing-and-addressing-reprisals" class="card-img eib-card__link text-center"> <img class="eib-publication-card__image" src="https://www.eib.org/photos/download.do?documentId=3e52ec0e-6e51-4b03-aacc-bfe01237200b&binaryType=S4"/> </a> </div> <div class="eib-card__content rmv-effective-text-card-card"> <header class="eib-card-header"> <div class="eib-card-meta"> <span class='eib-card-date'>26 April 2022</span> </div> <h3 class="eib-card-title eib--4-line mb-2"> <a class="eib-card-title__link" href="https://www.eib.org/en/publications/cm-s-approach-to-preventing-and-addressing-reprisals" >EIB Group Complaints Mechanism's approach to preventing and addressing reprisals</a> </h3> </header> <div class="eib-card-text"> <p> While performing its work, the EIB-CM might encounter complainants who fear the risk of retaliations or who have already been subject to reprisals. The EIB-CM is committed to taking steps to prevent and address potential risks of reprisals against complainants or complaint-related people. </p> </div>  </div> </div> </div> </div> </div> </div> </section> </div> </section> <section id="89016730981758" class="eib-section eib-section--white contentText contentText__component "> <div class="eib-layout eib-layout--contained-col-8 eib-layout--align-left-contained eib-layout--single-column"> <div class="eib-layout--contained-col-8 eib-component--title eib-title--in "> <h3 class="eib-heading-3 ">Contact us</h3> </div> <div class="eib-content-text eib-typography__body eib-component--item"> <p>You can contact the Complaints Mechanism in the following ways:</p> <ul> <li><i class="fal fa-envelope color-blue" style="font-size: 21px;"></i> <a href="mailto:complaints@eib.org">complaints@eib.org</a></li> <li><i class="fal fa-phone color-blue" style="font-size: 21px;"></i> +352 437914005</li> <li><i class="fal fa-fax color-blue" style="font-size: 21px;"></i> +352 4379 63362</li> <li>Complaints Mechanism, 98-100 Boulevard Konrad Adenauer, L-2950 Luxembourg</li> </ul> </div> </div> </section> <section id="61051990623498" class="eib-section eib-section--grey accordion accordion__component "> <div class="eib-layout eib-layout--contained-col-8 eib-layout--align-left-contained eib-layout--single-column"> <div class="eib-layout--contained-col-8 eib-component--title eib-title--in "> <h3 class="eib-heading-3 ">Stay up to date</h3> </div> <div class="eib-accordion eib-component--item"> <div class="eib-accordion-item active "> <a href="#" class="heading"> <div class="icon"></div> <div class="title"> PUBLICATIONS </div> </a> <div class="content eib-typography__body"> <ul> <li><a href="/en/publications/20230360-complaints-mechanism-annual-report-2023.htm">Complaints Mechanism Annual Report 2023</a></li> <li><a href="/en/publications/20220201-complaints-mechanism-annual-report-2022.htm">EIB Group Complaints Mechanism Report 2022</a></li> <li><a href="/en/publications/complaints-mechanism-annual-report-2021.htm">Complaints Mechanism Annual Report 2021</a></li> <li><a href="/en/publications/complaints-mechanism-flyer.htm">EIB Group Complaints Mechanism: An instrument of public accountability</a></li> <li><a href="/en/publications/cm-s-approach-to-preventing-and-addressing-reprisals.htm">EIB Group Complaints Mechanism's approach to preventing and addressing reprisals</a></li> <li><a href="/en/publications/complaints-mechanism-annual-report-2020.htm">Complaints Mechanism Annual Report 2020</a></li> <li><a href="/en/infocentre/publications/all/complaints-mechanism-policy.htm" title="The EIB Complaints Mechanism">The EIB Group Complaints Mechanism 2018 Policy</a></li> <li><a href="/en/infocentre/publications/all/complaints-mechanism-procedures.htm" target="_blank" title="The EIB Complaints Mechanism - Operating Procedures">The EIB Complaints Mechanism - Operating Procedures</a></li> <li><a href="/en/infocentre/publications/all/memorandum-of-understanding-between-the-eo-and-the-eib.htm" title="Memorandum of Understanding between the European Ombudsman and the European Investment Bank">Memorandum of Understanding between the European Ombudsman and the European Investment Bank</a></li> </ul> <div class="text-right pt-4 pb-4"> <a class="externalLink eib-button eib-button--icon-with-text" href="/publications/all/index">More publications</a> </div> </div> </div> </div> </div> </section> </main> <footer> <section id="48474529245941" class="eib-section eib-section--white contentText contentText__component eib-section--none eib-size--strecht"> <div class="eib-layout eib-layout--fluid eib-layout--single-column"> <div class="eib-content-text eib-typography__body eib-component--item"> <footer class="eib-footer eib-footer--full eib-footer--dm" id="footer"> <div class="popup-lightbox popup-newsletter-wrapper lightbox-overlay"> <div class="newsletter-cookie"> <div class="popup-newsletter"><a class="fa fa-close color-eib-blue close-btn">聽</a> <div class="newsletter-popup"> <div class="mj-form form-inline"> <div class="newsletter-popup__header"><span class="color-eib-blue fa-5x fa-envelope-open-text fal padding-bottom-40">聽</span> <span class="eib-footer__title eib-section-title">GET OUR NEWSLETTER</span> <p>Receive updates of the EIB Group鈥檚 activities in Europe and around the world.</p> <label class="developement-checkbox"> <input type="checkbox" value="true" />I鈥檇 also like to receive the EIB Global newsletter</label> <label class="publications-checkbox"> <input type="checkbox" value="true" />I鈥檇 also like to receive the EIB Publications update</label> <div class="eib-form-success"><span class="success-email">Thank you for subscribing.</span></div> </div> <form action="" class="eib-footer__subscription eib-footer__subscription-pop newsletter-form"><input class="eib-footer__input" placeholder="Email Address" type="email" /> <div class="newsletter-next-step next-step next">Next</div> <select class="eib-footer__select eib-footer__select optional-affiliation"><option disabled="disabled" selected="selected" value="">Where do you currently work?</option><option value="Government">Government</option><option value="International/Multilateral/Bilateral organisation">International/Multilateral/Bilateral organisation</option><option value="National Promotional Bank">National Promotional Bank</option><option value="EU institution">EU institution</option><option value="Private sector">Private sector</option><option value="Civil society/NGO">Civil society/NGO</option><option value="Academia">Academia</option><option value="Student">Student</option><option value="Media/Press">Media/Press</option><option value="Other">Other</option> </select><button class="submit-newsletter__button eib-footer__button" type="submit"><span class="default">Send</span> <span class="success"> Done </span></button> <div class="plane"> <div class="left">聽</div> <div class="right">聽</div> </div> <button class="submit-newsletter__button eib-footer__button" type="submit"></button> <div class="eib-form-helper"><span class="helper-email">Please use a valid email address</span></div> </form> </div> </div> </div> </div> </div>  <div class="eib-footer__layout"> <div class="eib-footer__row"> <div class="eib-footer__col"><img alt="European Investment Bank" class="eib-footer__logo lozad" src="/img/logos/logo23/eib-logo-hori-en.svg" /> <p>漏 European Investment Bank <span id="footer-current_year">2024</span></p> </div> <div class="eib-footer__col"><span class="eib-footer__title eib-section-title">Information</span> <ul class="eib-footer__menu"> <li class="eib-footer__menu-item"><a class="eib-footer__menu-link" href="/en/about/careers/work-with-us.htm">Work with us</a></li> <li class="eib-footer__menu-item"><a href="/en/investor-relations/index">Investor relations</a></li> <li class="eib-footer__menu-item"><a class="eib-footer__menu-link" href="/en/media-centre/contact/index">Contact</a></li> <li class="eib-footer__menu-item"><a class="eib-footer__menu-link" href="/en/fraud-warning/index">Fraud warning</a></li> <li class="eib-footer__menu-item"><a class="eib-footer__menu-link" href="/en/privacy/index.htm">Privacy</a></li> <li class="eib-footer__menu-item"><a class="eib-footer__menu-link" href="/en/terms-of-use.htm">Terms of use</a></li> </ul> </div> <div class="eib-footer__col"><span class="eib-footer__title eib-section-title">GET OUR NEWSLETTER</span> <p>Receive updates of the EIB Group鈥檚 activities in Europe and around the world.</p> <form action="" class="eib-footer__subscription eib-footer__subscription-footer newsletter-form"><input class="eib-footer__input" placeholder="Email Address" type="email" /> <div class="newsletter-next-step next-step next">Next</div> <select class="eib-footer__select eib-footer__select optional-affiliation"><option disabled="disabled" selected="selected" value="">Where do you currently work?</option><option value="Government">Government</option><option value="International/Multilateral/Bilateral organisation">International/Multilateral/Bilateral organisation</option><option value="National Promotional Bank">National Promotional Bank</option><option value="EU institution">EU institution</option><option value="Private sector">Private sector</option><option value="Civil society/NGO">Civil society/NGO</option><option value="Academia">Academia</option><option value="Student">Student</option><option value="Media/Press">Media/Press</option><option value="Other">Other</option> </select><button class="submit-newsletter__button eib-footer__button" type="submit"><span class="default">Send</span> <span class="success"> Done </span></button> <div class="plane"> <div class="left">聽</div> <div class="right">聽</div> </div> <button class="submit-newsletter__button-footer eib-footer__button" type="submit"></button> <div class="eib-form-helper"><span class="helper-email">Please use a valid email address</span></div> <div class="eib-form-success"><span class="success-email">Thank you for subscribing to the European Investment Bank鈥檚 monthly newsletter.</span></div> </form> <div class="mt-5 recaptcha-wrapper"> <p>This form is protected by reCAPTCHA and the Google <a href=" https://policies.google.com/privacy">Privacy Policy</a><span> and <a href=" https://policies.google.com/terms">Terms of Service</a> apply.</span></p> </div> </div> </div> <div class="eib-footer__sub-footer"> <div class="eib-footer__social-media"><a class="eib-footer__social-media-item" href="/rss/index.htm" title="Rss"><em class="fa fa-lg fa-rss">聽</em> </a> <a class="eib-footer__social-media-item" href="http://www.facebook.com/EuropeanInvestmentBank" target="_blank" title="Facebook"> <em class="fa-facebook-f fa-lg fab">聽</em> </a> <a class="eib-footer__social-media-item" href="http://www.linkedin.com/company/9360" target="_blank" title="Linkedin"> <em class="fa-lg fa-linkedin-in fab">聽</em> </a> <a class="eib-footer__social-media-item" href="http://twitter.com/EIB" target="_blank" title="Twitter"> <em class="fa-brands fa-lg fa-x-twitter">聽</em> </a> <a class="eib-footer__social-media-item" href="http://www.youtube.com/EIBtheEUbank" target="_blank" title="Youtube"> <em class="fa-lg fa-youtube fab">聽</em> </a> <a class="eib-footer__social-media-item" href="https://www.instagram.com/europeaninvestmentbank/" target="_blank" title="Instagram"> <em class="fa-instagram fa-lg fab">聽</em> </a></div> </div> </div> </footer>  <div class="cookies-home_overlay"><span class="hide">聽</span></div> <div class="cookies-home bg-color-dark-blue " id="eib-popup-policy"> <div class="cookies-home__top"> <div class="cookies-home__toggle--close">聽</div> </div> <div class="cookies-home__description"> <div class="cookies-home__desc-wrap container container-col-8"> <p>Our website uses anonymised cookies to give you the best browser experience and to collect aggregated statistics. This <span class="underline">does not include</span> online advertising cookies.</p> <button class="eib-button eib-button--primary eib-title__button cookies-home__button-close" id="accept_cookies_footer" type="button"><em class="fa-check fas">聽</em> Accept all cookies</button><button class="eib-button eib-button--primary eib-title__button cookies-home__button-close" id="refuse_cookies_footer" type="button"><em class="fa-times fas">聽</em> Refuse non essential cookies</button><a class="eib-button eib-button--secondary eib-title__button cookies-home__btn-close--cookie" href="/privacy/cookies.htm" title="Privacy">Manage cookies <em class="fa-arrow-right fas">聽</em></a></div> </div> </div>  <div class="cookies-hr bg-color-blue-second " id="hr-popup-policy"> <div class="cookies-hr__top"> <div class="cookies-hr__toggle--close">聽</div> </div> <div class="cookies-hr__description"> <div class="cookies-hr__desc-wrap container container-col-8"> <h3>Cookies on our Careers Section</h3> <p style="margin-bottom: 30px;">Our website uses anonymised cookies to give you the best browser experience and to collect aggregated statistics. If you agree, this website section will also <span class="bold underline">include</span> third-party cookies used in online advertising.</p> <button class="eib-button eib-button--primary eib-title__button cookies-home__btn-close--cookie" id="accept_cookies_hr_footer" type="button"><em class="fa-check fas">聽</em> AGREE to all</button><button class="eib-button eib-button--primary eib-title__button cookies-home__btn-close--cookie" id="refuse_cookies_footer" type="button"><em class="fa-times fas">聽</em> Refuse non essential cookies</button><a class="eib-button eib-button--secondary eib-title__button cookies-home__btn-close--cookie" href="/privacy/cookies" title="Privacy">Manage cookies <em class="fa-angle-right fas">聽</em> </a></div> </div> </div> <div class="eib-footer__alert eib-footer__alert--ukraine"><a class="fa fa-close close-btn">聽</a> <div class="eib-layout eib-layout--contained-col-10"><a href="/projects/regions/eastern-neighbours/ukraine/eib-solidarity">Latest news on EIB's support for Ukraine </a></div> </div>  </div> </div> </section> </footer> <script charset="UTF-8" src="https://www.gstatic.com/charts/loader.js" type="text/javascript"></script> <script type="text/javascript" src="https://app.mailjet.com/statics/js/iframeResizer.min.js"></script> <script type="text/javascript" src="//cdn.curator.io/5.0/curator.embed.js"></script> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <script src="//tech.eib.org/_tools/mix/javascript/vendor.js?v=1"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/include-piwik.js" type="text/javascript"></script> <script type="text/javascript" src="//tech.eib.org/_tools/front/js/framework/external/lozad/lozad.min.js"></script> <script src="//tech.eib.org/_tools/mix/javascript/all-js-rl.js?v=1.26"></script> <script src="//tech.eib.org/_tools/front/js/framework/external/gsap/gsap.min.js"></script> <script src="https://tech.eib.org/_tools/front/js/framework/swiper-bundle.min.js?v=1.1"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/fancybox/jquery.fancybox.pack.js" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/fancybox/jquery.fancybox-media.js" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/fancybox/init-fancybox.js" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/generic/jquery-eib.js?v=2.183" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/generic/fm-eib.js?v=1.93" type="text/javascript" defer></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/_rareloop/search-form.js " type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/mix/javascript/gallery/thumbnail-gallery.js?v=1.1"></script> <script src="//tech.eib.org/_tools/front/js/framework/external/gsap/ScrollTrigger.min.js"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/mix/javascript/gsap/project-submenu.js?v=1.05"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/_rareloop/video.js?v=0.2" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/generic/cookies-policy.js" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/_rareloop/panels.js?v=0.3" type="text/javascript" defer></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/modules/jumplinks-menu/jumplinks-menu.js?v=0.2" type="text/javascript"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/mix/javascript/pdf-icon.js?version=1.3"></script> <script charset="UTF-8" src="//tech.eib.org/_tools/front/js/framework/page/unsubscribe.js?v=0.2"></script> <script charset="UTF-8" type="text/javascript" src="https://www.google.com/recaptcha/api.js?render=6LcjUSEbAAAAAF6hKLIbnKDrSSCkvtvJ7SuFclap"></script> </body> </html>