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class="styled__StyledHeader2Nav-sc-10no3fq-0 iOxUQK"><ul class="styled__StyledHeader2NavigationList-sc-10no3fq-2 bqWDBm"></ul></nav></div><div class="styled__StyledMiddleGridArea-sc-1a3hc8w-3 kTyPlv"></div><div class="styled__StyledRightGridArea-sc-1a3hc8w-4 jBXrnM"><div class="styled__StyledHeader1Ad-sc-1a3hc8w-1 dbcHFg"></div></div></div></div></div></div></div><div><div data-theme="#FFFFFF" class="globalStyles__Container-sc-n0ow81-5 dDRVEF"><div class="styled__StyledMainWrapper-sc-rj8fhq-9 lbuule"><div class="styled__StyledSectionWrapper-sc-rj8fhq-6 hqKDYk"><span class="styled__CollapsableButtonHeader-sc-1vwhpcq-3 hALfBZ"><button type="button" id="collapsable-button-main" aria-expanded="false" class="styled__CollapsableHeaderButton-sc-1vwhpcq-1 iWoOOJ"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" aria-hidden="true"><path d="M16 3.219l-.875 1.5-12 20.781-.844 1.5H29.72l-.844-1.5-12-20.781zm0 4L26.25 25H5.75zM15 14v6h2v-6zm0 7v2h2v-2z"></path></svg></span><span id="button-label-main" class="styled__CollapsableHeader-sc-1vwhpcq-0 scBrx">Severe weather may affect parts of England, Wales and Scotland until Monday 25 November</span><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M15 5v10H5v2h10v10h2V17h10v-2H17V5z"></path></svg></span></button></span></div></div><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 gCBWvV"><div id="section-content-main" class="styled__StyledSectionContentWrapper-sc-rj8fhq-8 bPkJoN"><div class="styled__DisruptionsWrapper-sc-rj8fhq-7 duOLMW"><div class="styled__StyledSummaryWrapper-sc-rj8fhq-2 dkkCjN"><div><span class="styled__StyledTextLabel-sc-rj8fhq-4 bKeAQP">Last updated:<span class="styled__StyledTextValue-sc-rj8fhq-3 cJNyNT">Today at 10:50</span></span></div><div><span class="styled__StyledTextLabel-sc-rj8fhq-4 bKeAQP">Train companies affected:<span class="styled__StyledTextValue-sc-rj8fhq-3 cJNyNT">National Rail</span></span></div><div><a href="/service-disruptions/snowy-weather-20241116/" class="styled__StyledLink-sc-m7fi5w-0 eqINTz">Read more about this incident: Severe weather may affect parts of England, Wales and Scotland until Monday 25 November</a></div><div class="styled__StyledButtonWrapper-sc-rj8fhq-5 bshGwO"><button type="button" id="button-check-journey-snowy-weather" aria-label="Check your journey" class="styled__StyledButton-sc-1wd14xo-0 eTIcfO"><span class="styled__StyledLabelsWrapper-sc-1wd14xo-3 lCqqF"><span class="styled__StyledButtonLabel-sc-1wd14xo-1 bYgrNm">Check your journey</span></span></button></div></div></div></div></div></div></div></div></header><main id="main-content" class="globalStyles__StyledMain-sc-n0ow81-2 UdLzp"><div data-theme="#FFFFFF" class="globalStyles__Container-sc-n0ow81-5 dDRVEF"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 gCBWvV"><nav aria-label="Breadcrumb" class="styled__StyledNav-sc-1m964o5-1 eoPliC"><ul class="styled__StyledLinkList-sc-1m964o5-0 jZXSBF"><li class="styled__StyledLinkListItem-sc-1m964o5-2 eHmSbO"><a aria-current="false" href="/help-and-assistance/" class="styled__StyledLink-sc-1m964o5-3 bOlKDU">Help and Assistance</a></li><li class="styled__StyledLinkListItem-sc-1m964o5-2 eHmSbO"><a aria-current="page" href="/help-and-assistance/compensation-and-refunds/" class="styled__StyledLink-sc-1m964o5-3 bOlKDU">Compensation and Refunds</a></li></ul></nav></div></div></div><div data-theme="#312783" class="globalStyles__Container-sc-n0ow81-5 eMwKBp"><div class="styled__ContentWrapper-sc-v5nebr-0 dmLZaw"><div class="styled__StripeWrapper-sc-v5nebr-5 kINjrc"><div class="styled__StyledStripeWrapper-sc-1qsekie-0 IBuLg"><div class="styled__StyledStripe-sc-c5cucd-0 ceCVyH"></div><div class="styled__StyledStripe-sc-c5cucd-0 hJwmkH"></div><div class="styled__StyledStripe-sc-c5cucd-0 jdCNIV"></div><div class="styled__StyledStripe-sc-c5cucd-0 hLdKWz"></div></div></div><div class="styled__HeadingWrapper-sc-v5nebr-1 iSfLOW"><h1 class="styled__Heading-sc-v5nebr-4 kTpWeu">Compensation and Refunds</h1></div></div><div class="styled__ContentHeroImageWrapper-sc-v5nebr-6 cKFYDO"><figure aria-hidden="true" class="styled__ImageFigure-sc-1oy9weq-0 kLSta"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="A young man wearing a red wooly hat stands looking at his phone on an empty station platform during the day." fetchpriority="high" sizes="100vw" srcSet="https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=640&q=75&fm=webp 640w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=750&q=75&fm=webp 750w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=828&q=75&fm=webp 828w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=1080&q=75&fm=webp 1080w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=1200&q=75&fm=webp 1200w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=1920&q=75&fm=webp 1920w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=2048&q=75&fm=webp 2048w, https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=3840&q=75&fm=webp 3840w" src="https://images.nationalrail.co.uk/e8xgegruud3g/2mkKOsQ56qSuP0sAI9uMLh/3355d6b5c4b60a478bfe79f2a1be250f/compensation_hero_2.png?w=3840&q=75&fm=webp" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></figure></div></div><div data-theme="#F6F8FA" class="globalStyles__Container-sc-n0ow81-5 cZjhlD"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 eRJwxN"><div class="styled__StyledIntroParagraphWrapper-sc-1upfa3d-0 qXuAT"><p class="styled__StyledIntroParagraph-sc-1upfa3d-2 hzJNVw">If your train journey is delayed or cancelled you may be entitled to some or all of your money back</p></div></div></div></div><div data-theme="#FFFFFF" class="globalStyles__Container-sc-n0ow81-5 iOdLm"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 ifgph"><div class="styled__StyledFreeFormRichTextWrapper-sc-qxvy7x-0 hSXtqU"><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">If your train journey is delayed or cancelled you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay. </p><h2 class="styled__StyledHeading-sc-1bdsaxr-0 hysuNN">Refunds</h2><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our <a href="https://www.nationalrail.co.uk/travel-information/find-a-train-company" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Find a Train Company page</a>. Tickets purchased from self-service vending machines at stations should provide information on how to refund a ticket.</p><h2 class="styled__StyledHeading-sc-1bdsaxr-0 hysuNN">Compensation</h2><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">If you are travelling and arrive late at your destination due to a cancelled or delayed service, you may be able to claim compensation. You will need to request compensation directly from your <a href="/travel-information/find-a-train-company/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">train company</a>.</p><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Compensation will depend on:</p><ul class="Typography__UL-sc-14mayl5-10 fCpJqo"><li class="Typography__LI-sc-14mayl5-12"><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">which train company you travelled with – different companies have different schemes, but they all offer compensation</p></li><li class="Typography__LI-sc-14mayl5-12"><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">the type of ticket you have – for example, compensation for a single Day ticket is calculated differently than that for a 7-Day Season ticket </p></li><li class="Typography__LI-sc-14mayl5-12"><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">the length of the delay in arriving at your destination – each train company has its own compensation threshold, which will be detailed in their Passenger’s Charter on their website. For example, if you are delayed by over an hour, you will generally receive more compensation than if you were delayed by 15 to 30 minutes</p></li></ul><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA"></p><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Claims can be made online, or by post using a form that you can download from a train company website or get from a staffed station. </p><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Some train companies allow customers to register certain kinds of tickets online to make future claims quicker and easier. </p><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA"></p><h2 class="styled__StyledHeading-sc-1bdsaxr-0 hysuNN">Delay Repay</h2><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed train journeys. If you are delayed for any reason when you travel on a participating National Rail service you can claim Delay Repay. The delay is calculated against either the normal timetable, or an amended timetable that is published in advance (for example during planned engineering works at weekends). Visit your <a href="/travel-information/find-a-train-company/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">train company’s website</a> to find out more about Delay Repay and compensation.</p><h2 class="styled__StyledHeading-sc-1bdsaxr-0 hysuNN">National Rail Conditions of Travel</h2><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">The National Rail Conditions of Travel outlines the minimum compensation offered through a train company’s Passenger’s Charter. However, most companies pay more than the minimum and also provide compensation for shorter delays. You can view and download the National Rail Conditions of Travel on our page about <a href="/travel-information/your-rights-and-obligations-as-a-passenger/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Your Rights and Obligations as a Passenger</a>.</p><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA"></p><div class="styled__StyledImageWrapper-sc-1oy9weq-1 ckxyJR"><figure aria-hidden="true" class="styled__ImageFigure-sc-1oy9weq-0 kLSta"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="A black departure board with yellow digital text that reads: On time, Cancelled, Delayed, Cancelled, On time. " src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="A black departure board with yellow digital text that reads: On time, Cancelled, Delayed, Cancelled, On time. " sizes="100vw" srcSet="https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=640&q=75&fm=webp 640w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=750&q=75&fm=webp 750w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=828&q=75&fm=webp 828w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=1080&q=75&fm=webp 1080w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=1200&q=75&fm=webp 1200w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=1920&q=75&fm=webp 1920w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=2048&q=75&fm=webp 2048w, https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=3840&q=75&fm=webp 3840w" src="https://images.nationalrail.co.uk/e8xgegruud3g/1HdmDChopiQni1VJd4q87T/5ecf832a0996b5a92960029490cc62b8/GettyImages-1364227173.jpg?w=3840&q=75&fm=webp" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></figure></div><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA"></p></div></div></div></div><div data-theme="#F6F8FA" class="globalStyles__Container-sc-n0ow81-5 jmTVnp"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 ifgph"><div id="accordion-compensation-fa-qs" data-allow-multiple="true" class="styled__StyledAccordion-sc-1fsmac5-1 gtttWJ"><div class="styled__StyledTitleBlock-sc-1d7yyry-3 kXPtQY"><div class="styled__StyledTitleBlockHeadingWrapper-sc-1d7yyry-0 bSGbkQ"><h2 class="styled__StyledTitleBlockHeading-sc-1d7yyry-1 hBdIVQ">FAQs</h2><div class="styled__StyledStripe-sc-c5cucd-0 kDBdfc"></div></div></div><div class="styled__AccordionSectionWrapper-sc-1fsmac5-2 bbRovn"><section><h3 class="styled__CollapsableButtonHeader-sc-1vwhpcq-3 hALfBZ"><button type="button" id="collapsable-button-can-i-get-a-refund-for-my-train-ticket-0" aria-controls="button-label-can-i-get-a-refund-for-my-train-ticket-0" aria-expanded="false" class="styled__CollapsableHeaderButton-sc-1vwhpcq-1 jOAjab"><span id="button-label-can-i-get-a-refund-for-my-train-ticket-0" class="styled__CollapsableHeader-sc-1vwhpcq-0 scBrx">Can I get a refund for my train ticket? </span><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M15 5v10H5v2h10v10h2V17h10v-2H17V5z"></path></svg></span></button></h3><div id="button-section-content-can-i-get-a-refund-for-my-train-ticket-0" class="styled__CollapsableContentWrapper-sc-1vwhpcq-2 hCmSL"><div class="styled__AccordionSectionContent-sc-1fsmac5-3 rKXLb"><div><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee. See our <a href="/tickets-railcards-and-offers/ticket-types/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Ticket Types page</a> or our <a href="/tickets-railcards-and-offers/buying-a-ticket/changing-cancelling-and-getting-a-refund-for-tickets/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Changing, Cancelling and Getting a Refund for Tickets page</a> for more information. </p></div></div></div></section><section><h3 class="styled__CollapsableButtonHeader-sc-1vwhpcq-3 hALfBZ"><button type="button" id="collapsable-button-am-i-entitled-to-compensation-if-my-train-is-delayed-or-cancelled-1" aria-controls="button-label-am-i-entitled-to-compensation-if-my-train-is-delayed-or-cancelled-1" aria-expanded="false" class="styled__CollapsableHeaderButton-sc-1vwhpcq-1 jOAjab"><span id="button-label-am-i-entitled-to-compensation-if-my-train-is-delayed-or-cancelled-1" class="styled__CollapsableHeader-sc-1vwhpcq-0 scBrx">Am I entitled to compensation if my train is delayed or cancelled?</span><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M15 5v10H5v2h10v10h2V17h10v-2H17V5z"></path></svg></span></button></h3><div id="button-section-content-am-i-entitled-to-compensation-if-my-train-is-delayed-or-cancelled-1" class="styled__CollapsableContentWrapper-sc-1vwhpcq-2 hCmSL"><div class="styled__AccordionSectionContent-sc-1fsmac5-3 rKXLb"><div><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">You may be entitled to compensation if you are travelling and your train is delayed or cancelled. </p></div></div></div></section><section><h3 class="styled__CollapsableButtonHeader-sc-1vwhpcq-3 hALfBZ"><button type="button" id="collapsable-button-how-much-compensation-will-i-get-if-my-train-is-delayed-or-cancelled-2" aria-controls="button-label-how-much-compensation-will-i-get-if-my-train-is-delayed-or-cancelled-2" aria-expanded="false" class="styled__CollapsableHeaderButton-sc-1vwhpcq-1 jOAjab"><span id="button-label-how-much-compensation-will-i-get-if-my-train-is-delayed-or-cancelled-2" class="styled__CollapsableHeader-sc-1vwhpcq-0 scBrx">How much compensation will I get if my train is delayed or cancelled?</span><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M15 5v10H5v2h10v10h2V17h10v-2H17V5z"></path></svg></span></button></h3><div id="button-section-content-how-much-compensation-will-i-get-if-my-train-is-delayed-or-cancelled-2" class="styled__CollapsableContentWrapper-sc-1vwhpcq-2 hCmSL"><div class="styled__AccordionSectionContent-sc-1fsmac5-3 rKXLb"><div><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Compensation is calculated by the length of the delay, and varies between the different train companies. Visit our <a href="/travel-information/find-a-train-company/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Find a Train Company page </a>to find your train company’s website and learn about their compensation scheme. </p></div></div></div></section><section><h3 class="styled__CollapsableButtonHeader-sc-1vwhpcq-3 hALfBZ"><button type="button" id="collapsable-button-what-is-delay-repay-3" aria-controls="button-label-what-is-delay-repay-3" aria-expanded="false" class="styled__CollapsableHeaderButton-sc-1vwhpcq-1 jOAjab"><span id="button-label-what-is-delay-repay-3" class="styled__CollapsableHeader-sc-1vwhpcq-0 scBrx">What is Delay Repay?</span><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 eDrZuM"><svg viewBox="0 0 32 32" width="1em" height="1em" fill="currentColor" aria-hidden="true"><path d="M15 5v10H5v2h10v10h2V17h10v-2H17V5z"></path></svg></span></button></h3><div id="button-section-content-what-is-delay-repay-3" class="styled__CollapsableContentWrapper-sc-1vwhpcq-2 hCmSL"><div class="styled__AccordionSectionContent-sc-1fsmac5-3 rKXLb"><div><p class="styled__StyledParagraph-sc-1bdsaxr-1 fHxiHA">Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed train journeys. Visit our <a href="/travel-information/find-a-train-company/" class="styled__StyledLink-sc-m7fi5w-0 iLYBam">Find a Train Company page </a>to find your train company’s website, which will outline their compensation agreement and give details on how to make a claim. </p></div></div></div></section></div></div></div></div></div><div data-theme="#FFFFFF" class="globalStyles__Container-sc-n0ow81-5 jSJATg"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 gCBWvV"><div><div class="styled__StyledTitleBlock-sc-1d7yyry-3 kXPtQY"><div class="styled__StyledTitleBlockHeadingWrapper-sc-1d7yyry-0 bSGbkP"><h2 class="styled__StyledTitleBlockHeading-sc-1d7yyry-1 hBdIVQ">More information</h2><div class="styled__StyledStripe-sc-c5cucd-0 kDBdfc"></div></div><div class="styled__StyledTitleBlockParagraphWrapper-sc-1d7yyry-2 eKPRtZ"><p class="styled__StyledParagraph-sc-1bdsaxr-1 dAAkXV">Click on a section below to find out more. </p></div></div><ul class="styled__StyledTilesListWrapper-sc-1h8mkbc-0 eZnzBC"><li class="styled__StyledTilesListItem-sc-1h8mkbc-1 hsmXIC"><a aria-labelledby="icon-tile-label-train-companies-and-station-operators-icon" href="/travel-information/find-a-train-company/" class="styled__StyledIconTileLink-sc-4czwvn-4 fyOcVo"><div class="styled__StyledCard-sc-ra3v07-2 frcsGR"><div class="styled__StyledIconTileWrapper-sc-4czwvn-0 leNJCQ"><div class="styled__StyledIconWrapper-sc-4czwvn-1 domdac"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><svg viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" preserveAspectRatio="xMidYMid meet" data-src="https://images.nationalrail.co.uk/e8xgegruud3g/train-solidIcon/af83dd800971485fdf808b829cd2e555/train-solid.svg"></svg></span></span></div><div class="styled__StyledContentWrapper-sc-4czwvn-2 eRtnTl"><h3 id="icon-tile-label-train-companies-and-station-operators-icon" class="styled__StyledIconTileLabel-sc-4czwvn-3 ktxPVC">Train Companies</h3></div></div></div></a></li><li class="styled__StyledTilesListItem-sc-1h8mkbc-1 hsmXIC"><a aria-labelledby="icon-tile-label-contact-us-icon-tile" href="/help-and-assistance/contact-us/" class="styled__StyledIconTileLink-sc-4czwvn-4 fyOcVo"><div class="styled__StyledCard-sc-ra3v07-2 frcsGR"><div class="styled__StyledIconTileWrapper-sc-4czwvn-0 leNJCQ"><div class="styled__StyledIconWrapper-sc-4czwvn-1 domdac"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><svg viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" preserveAspectRatio="xMidYMid meet" data-src="https://images.nationalrail.co.uk/e8xgegruud3g/commentsIcon/672dbb2b4b3c1593cddadc52932f16bf/comments.svg"></svg></span></span></div><div class="styled__StyledContentWrapper-sc-4czwvn-2 eRtnTl"><h3 id="icon-tile-label-contact-us-icon-tile" class="styled__StyledIconTileLabel-sc-4czwvn-3 ktxPVC">Contact Us</h3></div></div></div></a></li><li class="styled__StyledTilesListItem-sc-1h8mkbc-1 hsmXIC"><a aria-labelledby="icon-tile-label-complaints-icon-tile" href="/help-and-assistance/complaints/" class="styled__StyledIconTileLink-sc-4czwvn-4 fyOcVo"><div class="styled__StyledCard-sc-ra3v07-2 frcsGR"><div class="styled__StyledIconTileWrapper-sc-4czwvn-0 leNJCQ"><div class="styled__StyledIconWrapper-sc-4czwvn-1 domdac"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><span class="styled__StyledSvgWrapper-sc-1lwlbm7-0 kpzHyv"><svg viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" preserveAspectRatio="xMidYMid meet" data-src="https://images.nationalrail.co.uk/e8xgegruud3g/frownIcon/296c28b51f10e462c16f642eca48b9e8/frown.svg"></svg></span></span></div><div class="styled__StyledContentWrapper-sc-4czwvn-2 eRtnTl"><h3 id="icon-tile-label-complaints-icon-tile" class="styled__StyledIconTileLabel-sc-4czwvn-3 ktxPVC">Complaints</h3></div></div></div></a></li></ul></div></div></div></div><div data-theme="#F6F8FA" class="globalStyles__Container-sc-n0ow81-5 cZjhlD"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 gCBWvV"><div id="ad-advert-d-compensation-and-refunds-targeted-grey-b-wrapper" class="styled__StyledAdvertContainer-sc-1gkr5jr-2 laLGlV"><div id="ad-advert-d-compensation-and-refunds-targeted-grey-b" class="styled__StyledAdvertSlot-sc-1gkr5jr-1 eHbYKx"><div id="pwDeskLbBtf1"></div></div><p class="styled__StyledAdvertSlotLabel-sc-1gkr5jr-0 cqACyE">Advertisement</p></div></div></div></div></main><footer class="styled__StyledFooterWrapper-sc-1bqs6su-2 cxYCKg"><div data-theme="#FFFFFF" class="globalStyles__Container-sc-n0ow81-5 jPSFfm"><div class="globalStyles__Row-sc-n0ow81-4 fPjojv"><div class="globalStyles__Col-sc-n0ow81-3 cpvwkl"><ul 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href="/tickets-railcards-and-offers/saving-money/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Saving Money</span></a></li></ul></div></li><li class="styled__StyledFooterListItem-sc-1bqs6su-5 gdgSqq"><div><div class="styled__StyledMainLinkWrapper-sc-1bqs6su-3 knzLNj"><a href="/stations/" class="styled__StyledLink-sc-m7fi5w-0 cOlbMf"><h2 class="Typography__H2-sc-14mayl5-2 bqmBJF">Stations and Train Companies</h2></a></div><ul class="styled__StyledLinkWrapperList-sc-1bqs6su-4 hJvpwo"><li><a href="/stations/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Find a Station</span></a></li><li><a href="/travel-information/find-a-train-company/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Find a Train Company</span></a></li></ul></div></li><li class="styled__StyledFooterListItem-sc-1bqs6su-5 gdgSqq"><div><div class="styled__StyledMainLinkWrapper-sc-1bqs6su-3 knzLNj"><a href="/travel-information/" class="styled__StyledLink-sc-m7fi5w-0 cOlbMf"><h2 class="Typography__H2-sc-14mayl5-2 bqmBJF">Travel Information</h2></a></div><ul class="styled__StyledLinkWrapperList-sc-1bqs6su-4 hJvpwo"><li><a href="/travel-information/alerts-and-notifications/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Alerts and Notifications</span></a></li><li><a href="/travel-information/timetables/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Timetables </span></a></li><li><a href="/travel-information/future-engineering-works/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Future Engineering Works</span></a></li><li><a href="/travel-information/safe-train-travel/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Safe Train Travel</span></a></li><li><a href="/travel-information/sustainability/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Sustainability</span></a></li></ul></div></li><li class="styled__StyledFooterListItem-sc-1bqs6su-5 gdgSqq"><div><div class="styled__StyledMainLinkWrapper-sc-1bqs6su-3 knzLNj"><a href="/days-out-guide/" class="styled__StyledLink-sc-m7fi5w-0 cOlbMf"><h2 class="Typography__H2-sc-14mayl5-2 bqmBJF">Days Out Guide</h2></a></div><ul class="styled__StyledLinkWrapperList-sc-1bqs6su-4 hJvpwo"><li><a href="/days-out-guide/2for1-london/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Days Out in London</span></a></li><li><a href="/days-out-guide/days-out-in-great-britain/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Days Out in Great Britain</span></a></li><li><a href="/days-out-guide/find-your-day-out/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Find Your Day Out</span></a></li><li><a href="/days-out-guide/theatre-offers/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Theatre in London and the UK</span></a></li><li><a href="/inspiration/" class="styled__StyledLink-sc-m7fi5w-0 eOtizO"><span class="Typography__PRegular-sc-14mayl5-7 kLdFgm">Inspiration</span></a></li></ul></div></li><li class="styled__StyledFooterListItem-sc-1bqs6su-5 gdgSqq"><div><div class="styled__StyledMainLinkWrapper-sc-1bqs6su-3 knzLNj"><a href="/help-and-assistance/" class="styled__StyledLink-sc-m7fi5w-0 cOlbMf"><h2 class="Typography__H2-sc-14mayl5-2 bqmBJF">Help and Assistance</h2></a></div><ul class="styled__StyledLinkWrapperList-sc-1bqs6su-4 hJvpwo"><li><a href="/help-and-assistance/compensation-and-refunds/" class="styled__StyledLink-sc-m7fi5w-0 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type="application/json">{"props":{"pageProps":{"appDetection":{"isAppMode":false,"isNativeApp":false,"notificationToken":null,"appVersion":null,"nativeAppPlatform":null},"freeFormPage":{"title":"Compensation and Refunds","slug":"compensation-and-refunds","headerNavigationAdvertSlotOverride":false,"seo":{"title":"Compensation and refunds for train tickets","description":"If your train journey is cancelled or delayed you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay. 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