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Good.">Download</a></li> </ul> </div> </div> <div id="headline"> <div class="wrapper"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/">Supporting Everything WordPress</a></h2> </div> </div> <div id="header2">  </div> <div id="wrapper"> <div id="sidebar"> <ul> <li id="text-2" class="widget widget_text"><h2 class="widgettitle">What is this about?</h2> <div class="textwidget"><p>tl;dr: Making Support Better from both ends.</p> <p><strong>Agenda as of Oct 31, 2012</strong></p> <p>* Complete a New User Guide and edit it. <br/>* Complete a 'How to Support Users' guide <br/>* Tackle documentation to help educate <br/>* Add in sexy videos </p></div> </li> <li id="text-3" class="widget widget_text"><h2 class="widgettitle">Weekly Chat (IRC)</h2> <div class="textwidget"><p><strong>Thursdays, 2100 UTC, location <strong>#wordpress-sfd</strong></strong></p> <ul> <li>9pm London</li> <li>4pm US Eastern</li> <li>1pm US Pacific</li> <li>2:30am (Friday) Bangalore</li> </ul> <p><a href="https://web.archive.org/web/20130115122623/https://irclogs.wordpress.org/chanlog.php?channel=wordpress-sfd">IRC Logs</a>. </p> <p><a href="https://web.archive.org/web/20130115122623/http://codex.wordpress.org/IRC">Help with IRC</a></p> </div> </li> <li id="search-2" class="widget widget_search"><form role="search" method="get" id="searchform" action="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/"> <div><label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s"/> <input type="submit" id="searchsubmit" value="Search"/> </div> </form></li> <li id="nav_menu-2" class="widget widget_nav_menu"><h2 class="widgettitle">Find out more</h2> <div class="menu-resources-container"><ul id="menu-resources" class="menu"><li id="menu-item-40629" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-40629"><a 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support</a></li><li class="recentcomments"><a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> on <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-66969">Open Issues from 3.5?</a></li><li class="recentcomments"><a href="https://web.archive.org/web/20130115122623/http://www.zikrayhussain.com/" rel="external nofollow" class="url">Yassar</a> on <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-66928">Open Issues from 3.5?</a></li><li class="recentcomments">Susan Reaney on <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/user-manual/setting-up-wordpress/installing/mysql-cpanel/#comment-65418">Create a MySQL Database and User in cPanel</a></li></ul></li> <li id="archives-2" class="widget widget_archive"><h2 class="widgettitle">Archives</h2> <ul> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/" title="January 2013">January 2013</a></li> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/" title="December 2012">December 2012</a></li> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/11/" title="November 2012">November 2012</a></li> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/10/" title="October 2012">October 2012</a></li> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/09/" title="September 2012">September 2012</a></li> <li><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/08/" title="August 2012">August 2012</a></li> <li><a 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href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-09-10T14:45:42Z">2:45 pm <em>on</em> September 10, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/09/this-is-not-for-support/" class="thepermalink" title="Permalink">Permalink</a> </span> <span class="tags">   </span> </span> </h4> <div id="content-41631" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/09/this-is-not-for-support/">This is not for Support </a></h2><p>If you need support, go to <a href="https://web.archive.org/web/20130115122623/http://wordpress.org/support/">the forums</a>. If you want to <em>help make Support awesome</em>, stay here.</p> <p>If your comment is for support, it will be deleted. If it <em>looks</em> like spam, it will be deleted. Sorry, but there’s no other way to keep up with things.</p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-41631" class="commentlist inlinecomments"> </ul> </li> <li id="prologue-43028" class="post-43028 post type-post status-publish format-standard hentry category-uncategorized tag-docs tag-pathways tag-support tag-wptrt"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/drewapicture/" title="Posts by Drew Jaynes (DrewAPicture) ( @drewapicture )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=48&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/drewapicture/" title="Posts by Drew Jaynes (DrewAPicture) ( @drewapicture )">Drew Jaynes (DrewAPicture)</a> <span class="meta"> <abbr title="2013-01-10T18:31:06Z">6:31 pm <em>on</em> January 10, 2013</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/#respond" onclick="return addComment.moveForm("comments-43028", "0", "respond", "43028")">Reply</a> </span> <span class="tags"> <br/>Tags: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/tag/docs/" rel="tag">docs ( 2 )</a>, pathways, Support, wptrt    </span> </span> </h4> <div id="content-43028" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/">Docs is trying to build pathways to support </a></h2><p>A <a href="https://web.archive.org/web/20130115122623/http://twitter.theinfo.org/289392914545639424" target="_new">Twitter discussion</a> this morning spawned a conversation about the lack of breadcrumbs to support in the Codex, namely for theme authors looking to ask questions about the theme review guidelines.</p> <p>The Docs team is compiling a list of articles that point out some of the support pathways, such as mailing lists, IRC, the forums or other channels.</p> <p>We welcome any input and discussion: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/docs/2013/01/10/missing-breadcrumbs-to-support/" rel="nofollow">http://make.wordpress.org/docs/2013/01/10/missing-breadcrumbs-to-support/</a></p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/0d9561ad86e233e23263cbbeaeb418cc?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://codex.wordpress.org/User:Esmi" rel="external nofollow" class="url">esmi</a> is discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-43028" class="commentlist inlinecomments"> <li id="comment-67249" class="comment byuser comment-author-esmi even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/0d9561ad86e233e23263cbbeaeb418cc?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://codex.wordpress.org/User:Esmi" rel="external nofollow" class="url">esmi</a> <span class="meta"> <abbr title="2013-01-10T23:29:18Z">11:29 pm <em>on</em> January 10, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/#comment-67249" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-67249", "67249", "respond", "43028")">Reply</a> </span> </span> </h4> <div id="commentcontent-67249" class="commentcontent"><p>Done – from the perspective of someone who also tends to hang around the theme review list a fair bit. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> </li> </ul> <div class="respond-wrap" style="display: none; "> <div id="respond"> <h3 id="reply-title">Reply <small><a rel="nofollow" id="cancel-comment-reply-link" href="/web/20130115122623/http://make.wordpress.org/support/#respond" style="display:none;">Cancel reply</a></small></h3> <form action="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/wp-comments-post.php" method="post" id="commentform"> <p class="comment-notes"> Required fields are marked <span class="required">*</span></p> <p class="comment-form-author"><label for="author">Name <span class="required">*</span></label> <input id="author" name="author" type="text" value="" size="30" aria-required="true"/></p> <p class="comment-form-email"><label for="email">Email <span class="required">*</span></label> <input id="email" 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src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-02T22:49:15Z">10:49 pm <em>on</em> January 2, 2013</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" onclick="return addComment.moveForm("comments-43004", "0", "respond", "43004")">Reply</a> </span> <span class="tags">   </span> </span> </h4> <div id="content-43004" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/">No Chat Tomorrow – Next Chat Jan 8 </a></h2><p>Due to NYE recovery (and 3.5.1 push) we’re not going to have a scheduled chat until the 8th (that’s <em>Tuesday</em>) at the usual time.</p> <p>This week, consider it open-office, or if you’d like homework, please go read <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/">Open Issues from 3.5</a> and comment. I’m looking for issues like ‘Google Pagespeed kills the media uploader’ <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> Big stuff.</p> <p>See you the 8th!</p> <ul> <li>2100 UTC</li> <li>9pm London</li> <li>4pm US Eastern</li> <li>1pm US Pacific</li> <li>2:30am (Friday) Bangalore</li> </ul> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/689fb582a3eb32be094bf4a0181dad3d?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://www.aaronnimocks.com/" rel="external nofollow" class="url">Aaron Nimocks</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/2cffb19eae4c61e51884d4648b2a3ed9?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://danielbachhuber.com/" rel="external nofollow" class="url">Daniel Bachhuber</a>, and 1 other are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-43004" class="commentlist inlinecomments"> <li id="comment-59562" class="comment byuser comment-author-danielbachhuber even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/2cffb19eae4c61e51884d4648b2a3ed9?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://danielbachhuber.com/" rel="external nofollow" class="url">Daniel Bachhuber</a> <span class="meta"> <abbr title="2013-01-02T22:56:29Z">10:56 pm <em>on</em> January 2, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-59562" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-59562", "59562", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-59562" class="commentcontent"><p>When will we be starting the handbooks discussion?</p> </div> <ul class="children"> <li id="comment-59566" class="comment byuser comment-author-ipstenu bypostauthor odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-02T22:59:45Z">10:59 pm <em>on</em> January 2, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-59566" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-59566", "59566", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-59566" class="commentcontent"><p>Hopefully the 8th <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/mentions/raggedrobins/" class="mention">@raggedrobins</a> isn’t available Thursday so that was part of the bump reason.</p> </div> </li> <li id="comment-59597" class="comment byuser comment-author-raggedrobins even depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/3a0805f9cfce7d99874b532a283851a5?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://wordsforwp.com/" rel="external nofollow" class="url">Siobhan</a> <span class="meta"> <abbr title="2013-01-02T23:26:38Z">11:26 pm <em>on</em> January 2, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-59597" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-59597", "59597", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-59597" class="commentcontent"><p>Let’s have an official chat about it on 8th at the support chat. But I’ll be in the wordpress-sfd chatroom all day on 7ths & 8th if you want to have a chat about it before then.</p> </div> </li> <li id="comment-59706" class="comment byuser comment-author-danielbachhuber odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/2cffb19eae4c61e51884d4648b2a3ed9?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://danielbachhuber.com/" rel="external nofollow" class="url">Daniel Bachhuber</a> <span class="meta"> <abbr title="2013-01-03T01:48:22Z">1:48 am <em>on</em> January 3, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-59706" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-59706", "59706", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-59706" class="commentcontent"><p>Sounds peachy</p> </div> </li> </ul> </li> <li id="comment-63513" class="comment byuser comment-author-wpbum even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/689fb582a3eb32be094bf4a0181dad3d?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://www.aaronnimocks.com/" rel="external nofollow" class="url">Aaron Nimocks</a> <span class="meta"> <abbr title="2013-01-07T00:25:20Z">12:25 am <em>on</em> January 7, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-63513" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-63513", "63513", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-63513" class="commentcontent"><p>Is this open to anyone or just important people?</p> </div> <ul class="children"> <li id="comment-63601" class="comment byuser comment-author-ipstenu bypostauthor odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-07T02:28:57Z">2:28 am <em>on</em> January 7, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#comment-63601" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-63601", "63601", "respond", "43004")">Reply</a> </span> </span> </h4> <div id="commentcontent-63601" class="commentcontent"><p>Open to everyone <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> If you’re interested in helping make support a better place for everyone, and finding better ways to help folks, we’d love to have you. (If you’re looking to get help, #wordpress is open for that 24/7)</p> </div> </li> </ul> </li> </ul> </li> <li id="prologue-43000" class="post-43000 post type-post status-publish format-standard hentry category-uncategorized"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T23:02:31Z">11:02 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#respond" onclick="return addComment.moveForm("comments-43000", "0", "respond", "43000")">Reply</a> </span> <span class="tags">   </span> </span> </h4> <div id="content-43000" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/">Open Issues from 3.5? </a></h2><p>So what are the major hanging chads for problems we’ve seen in 3.5?</p> <p>Here are the noisy ones I’ve been seeing lately:</p> <ul> <li>Cron (posts that are scheduled not being kicked off)</li> <li>jQuery/wpdb::prepare() shenanigans</li> <li>Image uploads (has anyone seen problems with GIFs resizing?)</li> </ul> <p>I also have two people claiming WP 3.5 upgrade <em>moved</em> their uploads to blogs.dir. Which sounds a little nuts no matter how I look at it. If anyone has an idea, <a href="https://web.archive.org/web/20130115122623/http://t.co/sXXAjS3F">help is welcome</a>.</p> <p>FYI I’ve deleted everything that was a complaint, or one-off bug report. I understand that it may seem like semantics here, but I’m looking for bugs more than 5 people have, and I do not mean you and your four friends on your site. Every release will have some one-off bugs. It’s not that I don’t care about those, but that’s not the point of this post <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> we’re tying to list, as moderators and volunteers, the issues we have seen come up most often, even if we personally have not experienced them. If you don’t understand the difference, please don’t post here <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/af3b2e5f549b79574c9ec5d5d6e25ed4?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://www.zikrayhussain.com/" rel="external nofollow" class="url">Yassar</a>, and <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/4cefb2c41ab4a91a202dc36980dbcbfc?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> Joshua are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-43000" class="commentlist inlinecomments"> <li id="comment-54601" class="comment even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/4cefb2c41ab4a91a202dc36980dbcbfc?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> Joshua <span class="meta"> <abbr title="2012-12-29T00:27:25Z">12:27 am <em>on</em> December 29, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-54601" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54601", "54601", "respond", "43000")">Reply</a> </span> </span> </h4> <div id="commentcontent-54601" class="commentcontent"><p>The “Set image as Featured Image” link that once was available when uploading a new photo is now gone. Now you have to click on the Set Feature Image link on the Edit Post page. Although this is a small change it really disrupts my workflow.</p> </div> <ul class="children"> <li id="comment-58304" class="comment byuser comment-author-ipstenu bypostauthor odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-01T21:33:14Z">9:33 pm <em>on</em> January 1, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-58304" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-58304", "58304", "respond", "43000")">Reply</a> </span> </span> </h4> <div id="commentcontent-58304" class="commentcontent"><p>FWIW that’s not a ‘bug’ (not denying it’s a workflow hassle, though!). You can upload images from the featured image interface, but it doesn’t fix the extra clicks.</p> </div> </li> </ul> </li> <li id="comment-66928" class="comment even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/af3b2e5f549b79574c9ec5d5d6e25ed4?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://www.zikrayhussain.com/" rel="external nofollow" class="url">Yassar</a> <span class="meta"> <abbr title="2013-01-10T14:57:21Z">2:57 pm <em>on</em> January 10, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-66928" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-66928", "66928", "respond", "43000")">Reply</a> </span> </span> </h4> <div id="commentcontent-66928" class="commentcontent"><p>i have an issue with handling widgets in 3.5. it did not dragged by mouse. is there any salution</p> </div> <ul class="children"> <li id="comment-66969" class="comment byuser comment-author-ipstenu bypostauthor odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-10T16:03:54Z">4:03 pm <em>on</em> January 10, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#comment-66969" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/open-issues-from-3-5/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-66969", "66969", "respond", "43000")">Reply</a> </span> </span> </h4> <div id="commentcontent-66969" class="commentcontent"><p>Yassar – Please post in the support forums. I was looking for major issues that affected 50% of users, say. Yours is likely due to a poorly coded theme or plugin.</p> </div> </li> </ul> </li> </ul> </li> <li id="prologue-42996" class="post-42996 post type-post status-publish format-standard hentry category-uncategorized tag-commercial-support tag-plugins tag-themes"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/drewapicture/" title="Posts by Drew Jaynes (DrewAPicture) ( @drewapicture )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=48&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/drewapicture/" title="Posts by Drew Jaynes (DrewAPicture) ( @drewapicture )">Drew Jaynes (DrewAPicture)</a> <span class="meta"> <abbr title="2012-12-28T17:05:50Z">5:05 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" onclick="return addComment.moveForm("comments-42996", "0", "respond", "42996")">Reply</a> </span> <span class="tags"> <br/>Tags: commercial support, plugins, Themes    </span> </span> </h4> <div id="content-42996" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/">What to do with commercial plugin/theme topics? </a></h2><p>On the wp-forums mailing list this morning, there spawned <a href="https://web.archive.org/web/20130115122623/http://lists.automattic.com/pipermail/wp-forums/2012-December/008793.html">a good conversation</a> about how commercial plugin/theme support threads should be handled in the forums.</p> <p>There were several good questions raised including:</p> <ul> <li>Should there be a better way to segregate commercial plugin/theme support topics?</li> <li>How can we better organize said topics into one place? Should we?</li> </ul> <p>The conversation spawned from <a href="https://web.archive.org/web/20130115122623/http://wordpress.org/support/topic/worst-support-i-ever-got-can-someone-else-help?replies=15">this thread</a> and how these situations should be handled. Jan summed it up pretty well with:</p> <blockquote><p>I was going to reply along the lines of “Please be nice to the plugin<br/> author, they are providing support for free and on their own time” when I<br/> realized wlbryan was their customer.</p> <p>Given that we routinely tell people that commercial code is not supported<br/> here, why is WOWsliders.com using the forums like this? Is that really<br/> permitted or even a good idea?</p></blockquote> <p>As <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/mentions/jane/" class="mention">@jane</a> pointed out, make:support might be a more apt venue for the conversation, so here we go.</p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/239a34b0d1ceb0acdd42b1657267a081?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://themeid.com/" rel="external nofollow" class="url">Emil Uzelac</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/bbb23a24bb960546754e0fd4d7c1baee?s=16&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://andrew2nevins.blogspot.co.uk/" rel="external nofollow" class="url">Andrew Nevins</a>, and 6 others are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42996" class="commentlist inlinecomments"> <li id="comment-54260" class="comment byuser comment-author-ipstenu even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T17:22:16Z">5:22 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54260" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54260", "54260", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54260" class="commentcontent"><p>Obviously we have to permit them to be able to reply to people <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> Personally once it’s been explained that commercial support happens on commercial sites (i.e. if you pay for it, go over to where you paid for help please), we should close the topic. If people come back and act like entitled children, it’s on them and we can (and will) flag them for that behavior.</p> <p>(If you represent your company/code/whatever, it behooves you to act like a mature adult. If you shout at your customers, free or paid, you’ve become your own worst advertising. Stop it <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> I won’t delete posts where you act like an idiot just because you got into an argument on the internet.)</p> </div> <ul class="children"> <li id="comment-54262" class="comment byuser comment-author-chipbennett odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/1299e8d336a2d5faa4fc440d07ea44f8?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://www.chipbennett.net/" rel="external nofollow" class="url">Chip Bennett</a> <span class="meta"> <abbr title="2012-12-28T17:26:22Z">5:26 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54262" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54262", "54262", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54262" class="commentcontent"><p>Or, if the forums had a way to identify a topic asked about a specific Theme/Plugin, if that specific Theme/Plugin is commercial (or otherwise not-WPORG-hosted), we could auto-respond with “this isn’t the right place to seek support for this Plugin/Theme. (Here’s why….) Go here for this Plugin/Theme’s support.”</p> </div> <ul class="children"> <li id="comment-54269" class="comment byuser comment-author-jdembowski even depth-3"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/dca16b1361966d42bbc04881219489d8?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://blog.dembowski.net/" rel="external nofollow" class="url">Jan Dembowski</a> <span class="meta"> <abbr title="2012-12-28T17:33:45Z">5:33 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54269" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54269", "54269", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54269" class="commentcontent"><p>Geez, I was half way done when Chip’s reply popped up. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> </p> <p>A boiler plate reply with an option link to the commercial support forums gets my vote. </p> <p>The bolier plate doesn’t need to be chapter and verse just something along the lines of “We don’t support those here, see vendor’s support link instead” just like we currently do for commercial themes.</p> <p>I’m thinking of what Japh replies with as a model.</p> <blockquote><p>Should there be a better way to segregate commercial plugin/theme support topics?</p></blockquote> <p>But what about a scenario where someone has code hosted on WordPress, get’s a donate link or more openly has a site to make a “purchase” but <em>uses the WordPress support forums as the support venue for their paying customers?</em></p> <p>I’m hard pressed to find such an example exactly but that list thread I started is pretty darn close.</p> </div> <ul class="children"> <li id="comment-54387" class="comment byuser comment-author-andrea_r odd alt depth-4"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2012-12-28T19:34:38Z">7:34 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54387" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54387", "54387", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54387" class="commentcontent"><p>A donate link is different than paid support. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> I don’t think paid support should happen on dot org.</p> <p>#canofworms</p> </div> <ul class="children"> <li id="comment-54393" class="comment byuser comment-author-jdembowski even depth-5"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/dca16b1361966d42bbc04881219489d8?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://blog.dembowski.net/" rel="external nofollow" class="url">Jan Dembowski</a> <span class="meta"> <abbr title="2012-12-28T19:46:09Z">7:46 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54393" title="Permalink">Permalink</a> </span> </span> </h4> <div id="commentcontent-54393" class="commentcontent"><p>Yep, I should have excluded donate links, I really did mean paid support. Donations are perfectly fine. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> </li> </ul> </li> </ul> </li> </ul> </li> </ul> </li> <li id="comment-54265" class="comment byuser comment-author-andrea_r odd alt thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2012-12-28T17:30:37Z">5:30 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54265" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54265", "54265", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54265" class="commentcontent"><p>As noted on the mailing list from Japh – some people post in all the places they can find, hoping to get an answer sooner.</p> <p>If we send the same message from all places, diverting to one official spot, then that’s better all around.</p> <p>I say this with either hat on here. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> </p> <p>From a support perspective, all questions should be funnelled through to one spot. It’s exhausting to check multiple places.</p> <p>From a forum mod point of view – commercial places should not be expected to be allowed to support their plugin in the wp.org forums. If it’s a free one hosted here, fine. If there’s a commercial version – it should be bumped over to their commercial spot.</p> </div> <ul class="children"> <li id="comment-54470" class="comment byuser comment-author-ipstenu even depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T21:10:57Z">9:10 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54470" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54470", "54470", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54470" class="commentcontent"><blockquote><p>commercial places should not be expected to be allowed to support their plugin in the wp.org forums.</p></blockquote> <p>Caveat: If the commercial theme/plugin is hosted on the repository (see Disqus), their readme better damn well say that. Otherwise it’s open season <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> </p> </div> </li> </ul> </li> <li id="comment-54268" class="comment byuser comment-author-masonjames odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/99dee4d5287d0f9e26ff72e7228d97ac?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://masonjames.com/" rel="external nofollow" class="url">masonjames</a> <span class="meta"> <abbr title="2012-12-28T17:33:12Z">5:33 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54268" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54268", "54268", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54268" class="commentcontent"><p>If it’s a premium (paid) product then the vendor should be supporting it on their own site right along with the download. No reason to add to the load on wp.org.</p> <p>That being said there are some (ahem) premium providers that ALSO provide free products hosted in the repository. We watch for new posts on these plugins and provide free support for them as much as possible and we encourage staff to pitch in on “regular” WP support as well.</p> <p>If it helps make the support more efficient somehow by putting things in once place then cool, but like Andrea said, some folks will post everywhere they can find <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> <ul class="children"> <li id="comment-54277" class="comment byuser comment-author-ipstenu even depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T17:40:46Z">5:40 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54277" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54277", "54277", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54277" class="commentcontent"><p>Mason, I actually feel strongly about it for another reason <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> If a premium (paid) product is purchased, going to the forums for free support undercuts the paid product and makes it nigh impossible for them to make a living <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> I personally want everyone who offers support on their products to make a living, durn it! (also, I don’t have access to your paid code).</p> <p>The crossover of free to paid products is where we get the angry emails about review, I find. “Hey, so and so was really mean to me on the forums about my paid product, and when I called him a doody head, he got worse! Delete these posts! It makes me look bad!” (ans: No, stop calling people doody heads.)</p> <p>if people post ‘everywhere’ just delete the extra posts, and reply once in the first topic posted (or the one in the right place) to explain.</p> <p>“Hi, posting all over the place actually doesn’t help at all. If you post once, in the [plugin/theme] support forum, the developer will see it much faster, and everyone will know that’s the help you need. I’ve deleted your extra posts, so we don’t have the same conversation going on in multiple places.”</p> </div> </li> </ul> </li> <li id="comment-54284" class="comment byuser comment-author-anevins odd alt thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/bbb23a24bb960546754e0fd4d7c1baee?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://andrew2nevins.blogspot.co.uk/" rel="external nofollow" class="url">Andrew Nevins</a> <span class="meta"> <abbr title="2012-12-28T17:46:03Z">5:46 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54284" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54284", "54284", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54284" class="commentcontent"><p>When there’s talk of a separate section just for commercial themes, will this still be within WordPress.org forums? If so, how will forum users be persuaded and informed to post on the segregated commercial-only section, and not where they’ve been posting before?</p> </div> </li> <li id="comment-54294" class="comment byuser comment-author-jdembowski even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/dca16b1361966d42bbc04881219489d8?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://blog.dembowski.net/" rel="external nofollow" class="url">Jan Dembowski</a> <span class="meta"> <abbr title="2012-12-28T17:57:56Z">5:57 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54294" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54294", "54294", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54294" class="commentcontent"><blockquote><p>When there’s talk of a separate section just for commercial themes, will this still be within WordPress.org forums?</p></blockquote> <p>If that <em>does</em> happen then I hope not. I also hope that doesn’t happen in case that’s not clear. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_wink.gif" alt=";)" class="wp-smiley"/> </p> <p>There are commercial WordPress related marketplaces already and I think they do an admirable job. Mostly, folks like Japh make those better all the time.</p> <p>If someone is going to sell something then they ought to also support it by their own means too. The unpaid volunteer supported community forums shouldn’t be that place and I think having that there would be inappropriate.</p> <p>I think you can still volunteer at those commercial forums but their ought to be a separation.</p> </div> <ul class="children"> <li id="comment-54460" class="comment byuser comment-author-ipstenu odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T21:07:10Z">9:07 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54460" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54460", "54460", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54460" class="commentcontent"><p>Won’t happen.</p> <p>We’re talking about commercial sites that offer their own forums. And we just tell them to go there, and close the posts.</p> </div> </li> </ul> </li> <li id="comment-54685" class="comment byuser comment-author-mikeschinkel even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/81df87e0d3e269d6fa6a17c6914fd656?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://profiles.wordpress.org/users/MikeSchinkel/" rel="external nofollow" class="url">Mike Schinkel</a> <span class="meta"> <abbr title="2012-12-29T02:56:11Z">2:56 am <em>on</em> December 29, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-54685" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54685", "54685", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-54685" class="commentcontent"><p>It would be really helpful if we could add an optional “Support URL:” entry for the WordPress plugin comment header so that we can explicitly identify where they will get their best support and having this will allow some of the use-cases mentioned above, i.e. for wordpress.org to indicate to the user that commercial support should happen elsewhere.</p> </div> </li> <li id="comment-57427" class="comment byuser comment-author-jcartland odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/1338eefa91e0ffe33be9b0fcb62d0ab9?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> jcartland <span class="meta"> <abbr title="2013-01-01T00:28:15Z">12:28 am <em>on</em> January 1, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-57427" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-57427", "57427", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-57427" class="commentcontent"><p>Just looking at WordPress again, first time in years, and I’m blown away. I do wish, though, that I could search .org without having to sift through references to commercial products. </p> <p>When learning Nodejs, even Drupal, search engines were my friend. Maybe I haven’t learned enough yet to craft my queries, but with WordPress the results seem to be mostly advertisement and self-promotion. It’s kind of annoying and off-putting, I’m hoping that the forums prove to be a refuge. </p> <p>Another wish– that license information be required in plugin and stylesheet headers, rather than optional.</p> </div> <ul class="children"> <li id="comment-57491" class="comment byuser comment-author-ipstenu even depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-01T02:24:21Z">2:24 am <em>on</em> January 1, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-57491" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-57491", "57491", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-57491" class="commentcontent"><p>By default, if no license is specified, then the license is GPLv2. This is actually how license inheritance works for all GPLv2 derivative software, so the explicit statement isn’t required <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> if we had to state it, believe me, we would. So amusingly enough, if a commercial shop doesn’t specify a license, they’re GPLv2 by default. Technically they have to be GPLv2 compatible anyway, but you can read more about that here: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/plugins/2012/12/20/gpl-and-the-repository/" rel="nofollow">http://make.wordpress.org/plugins/2012/12/20/gpl-and-the-repository/</a></p> </div> <ul class="children"> <li id="comment-59769" class="comment byuser comment-author-anevins odd alt depth-3"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/bbb23a24bb960546754e0fd4d7c1baee?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://andrewnevins.co.uk/donate/" rel="external nofollow" class="url">Andrew Nevins</a> <span class="meta"> <abbr title="2013-01-03T03:10:27Z">3:10 am <em>on</em> January 3, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-59769" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-59769", "59769", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-59769" class="commentcontent"><p>I’ve seen themes that state certain technologies are released in GPL but not others, e.g ” HTML & Design released under GPL “. Does this mean any other technologies not stated are not released under GPL?</p> </div> <ul class="children"> <li id="comment-60358" class="comment byuser comment-author-ipstenu even depth-4"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2013-01-03T14:47:05Z">2:47 pm <em>on</em> January 3, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-60358" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-60358", "60358", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-60358" class="commentcontent"><p>The basic rule is this: unless otherwise stated, your theme and plugin code is GPLv2.</p> <p>IF otherwise stated, then… It’s whatever they say it is <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> not too complicated, you don’t have to overthink that one.</p> </div> </li> </ul> </li> </ul> </li> </ul> </li> <li id="comment-69567" class="comment byuser comment-author-emiluzelac odd alt thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/239a34b0d1ceb0acdd42b1657267a081?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://themeid.com/" rel="external nofollow" class="url">Emil Uzelac</a> <span class="meta"> <abbr title="2013-01-13T06:46:41Z">6:46 am <em>on</em> January 13, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#comment-69567" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/what-to-do-with-commercial-plugintheme-topics/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-69567", "69567", "respond", "42996")">Reply</a> </span> </span> </h4> <div id="commentcontent-69567" class="commentcontent"><p>We just started something similar here: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/themes/2013/01/13/theme-support-link/" rel="nofollow">http://make.wordpress.org/themes/2013/01/13/theme-support-link/</a> please input if you can.</p> <p>Thanks!</p> </div> </li> </ul> </li> <li id="prologue-42995" class="post-42995 post type-post status-publish format-standard hentry category-uncategorized tag-stats"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/84987b436214f52ec0b04cd1f8a73c3c?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )">Jane Wells</a> <span class="meta"> <abbr title="2012-12-28T11:59:14Z">11:59 am <em>on</em> December 28, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" onclick="return addComment.moveForm("comments-42995", "0", "respond", "42995")">Reply</a> </span> <span class="tags"> <br/>Tags: Stats    </span> </span> </h4> <div id="content-42995" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/">Support Stats </a></h2><p>When I go to conferences like Open Source Bridge and see the other project community managers trotting out their activity stats, a little part of me always dies, because we ain’t got none. Not this year! Yes, I know our systems aren’t set up well for automated stats. Pretend that’s not the case. For the next two minutes, pretend we live in a world where anything is possible, and suggest any and all stats you think it would good or interesting for us to start tracking. Don’t worry, Otto will bring us back to earth soon enough.</p> <p>P.S. This team more than any other will likely need some infrastructure changes if we want to start measuring progress/success. Feel free to add what you think is needed in your comment, but that’ll be my next round: “Hey, what infrastructure changes would make the forum experience better for users and moderators,” since the forums is the first point of entry for a lot of people, so improvements here can have a big impact on all the projects around contributor growth.</p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=16&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a>, <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=16&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://www.werdswords.com/" rel="external nofollow" class="url">Drew Jaynes (DrewAPicture)</a>, and 2 others are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42995" class="commentlist inlinecomments"> <li id="comment-54012" class="comment byuser comment-author-jane bypostauthor even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/84987b436214f52ec0b04cd1f8a73c3c?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://profiles.wordpress.org/users/jane/" rel="external nofollow" class="url">Jane Wells</a> <span class="meta"> <abbr title="2012-12-28T12:05:54Z">12:05 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-54012" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54012", "54012", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54012" class="commentcontent"><p>Some of my ideas:</p> <ul> <li>Number of questions asked (threads opened)</li> <li>Number of questions that have been asked before</li> <li>Number of responses per thread</li> <li>Time from open until resolved</li> <li>Number of comments per ticket</li> <li>Number of people commenting per ticket</li> <li>Number of tickets with activity per person (general and for official moderators)</li> <li>How often a reply links to a codex page (or handbook, when those exist)</li> <li>How long between ticket opened and first response</li> <li>Percentage of responses from general users vs moderators</li> </ul> <p>Infrastructure ideas that might make tracking easier:</p> <ul> <li>Having a “This solved my problem” button.</li> <li>Having a “This suggestion is correct” button that moderators could use to endorse help given by random people</li> </ul> </div> <ul class="children"> <li id="comment-54408" class="comment byuser comment-author-andrea_r odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2012-12-28T20:04:58Z">8:04 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-54408" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54408", "54408", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54408" class="commentcontent"><p>I’m thinking +1 for all these.</p> </div> </li> </ul> </li> <li id="comment-54035" class="comment byuser comment-author-toscho even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/e2fe56c959752e5a5b6e2635fa9fb0d1?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://profiles.wordpress.org/users/toscho/" rel="external nofollow" class="url">toscho</a> <span class="meta"> <abbr title="2012-12-28T12:38:49Z">12:38 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-54035" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54035", "54035", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54035" class="commentcontent"><p>If you need these numbers from external sources too, I can provide some (but not all) for WordPress Stack Exchange. For example: we had ~13000 unclosed question in 2012 and an answer rate of 88% (answers with at least one upvote).</p> </div> </li> <li id="comment-54159" class="comment byuser comment-author-drewapicture odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://www.werdswords.com/" rel="external nofollow" class="url">Drew Jaynes (DrewAPicture)</a> <span class="meta"> <abbr title="2012-12-28T15:33:51Z">3:33 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-54159" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54159", "54159", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54159" class="commentcontent"><p>I really like <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/mentions/jane/" class="mention">@jane</a>‘s “How often a reply links to the Codex” as well as the “This suggestion is correct” button suggestions</p> <ul> <li>Number of users active in the last X days</li> <li>Average number of threads started by users</li> <li>Average number of answers per user</li> <li>Number of unanswered threads</li> <li>Total number of threads</li> <li>Total number of resolved threads</li> <li>Total number of closed threads</li> </ul> </div> </li> <li id="comment-54164" class="comment byuser comment-author-ipstenu even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T15:47:25Z">3:47 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-54164" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54164", "54164", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54164" class="commentcontent"><ul> <li>Number of posts marked resolved per week</li> <li>Number of deleted posts</li> <li>Number of users flagged as spam</li> </ul> <p>(Drew – Number of unanswered threads is 242,580ish right now. Probably +20.)</p> </div> </li> <li id="comment-64927" class="comment byuser comment-author-andrea_r odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2013-01-08T12:39:28Z">12:39 pm <em>on</em> January 8, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#comment-64927" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-64927", "64927", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-64927" class="commentcontent"><p>Most prolific posters.<br/> Activity on non-english forums as well as top posters / mods there.</p> </div> </li> </ul> </li> <li id="prologue-42990" class="post-42990 post type-post status-publish format-standard hentry category-uncategorized tag-team-reps"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/84987b436214f52ec0b04cd1f8a73c3c?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )">Jane Wells</a> <span class="meta"> <abbr title="2012-12-24T17:14:57Z">5:14 pm <em>on</em> December 24, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-rep-voting-results/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-rep-voting-results/#respond" onclick="return addComment.moveForm("comments-42990", "0", "respond", "42990")">Reply</a> </span> <span class="tags"> <br/>Tags: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/tag/team-reps/" rel="tag">team reps ( 2 )</a>    </span> </span> </h4> <div id="content-42990" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-rep-voting-results/">Team Rep Voting Results </a></h2><p>Hola! Here are the results of the voting for this team.</p> <p>11 people voted. The breakdown:</p> <p><strong>Please describe your role with the support team</strong></p> <ul> <li>5 – I am an active forum moderator, and have been active on the forums within the past 3 months</li> <li>4 – I’m an active participant and would like to level up to moderator status</li> <li>1 – I don’t plan to get involved</li> <li>1 – I have not been involved yet, but I plan to start</li> <li>0 – I’m a moderator who wasn’t active in the last 3 months, but I have been in the past</li> </ul> <p><strong>Describe your forums activity.</strong> </p> <ul> <li>8 – I troubleshoot more difficult issues</li> <li>8 – I troubleshoot basic issues</li> <li>7 – I check for spam and inappropriate content</li> <li>6 – I help other people learn how to contribute in the forums</li> <li>4 – Other Option</li> <li>4 – I post questions in the forum</li> <li>2 – I don’t contribute to the forums</li> <li>0 – I comment on other people’s questions/answers but don’t troubleshoot</li> <li>The four “other” responses were 4 docs and 1 IRC</li> </ul> <p>Mika won the 1st slot in a unanimous vote.</p> <p>The 2nd slot is not so clear. 9 of the 11 voters entered a name for the 2nd slot.<br/> Both Siobhan and Jan got more than one vote. Since we just broke out docs into a separate group, Siobhan will be the rep for that team. Jan hadn’t said he was interested and voted for someone else. <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> Other names put forth only got one vote each (and a couple of those are reps on other teams now, too). I’ve pinged Jan to see if he wants to take the 2nd rep role, but probably won’t know until after the holidays. If Jan chooses not to take the role, I think it makes the most sense to have Mika choose from the other names that were proposed (if they are interested).</p> <p>Eventually I think we should rethink the “team” vs “project” designation, as we have already spread ourselves into so many teams (and so many people work on multiple teams’ projects) that appointing team reps is hard, which wasn’t the intention of creating teams/team sites. When we get to June and it’s time to vote again, we should consider consolidating some teams. I think the main reason separating them out seemed better now is because P2 makes it that way. If we had a modified theme that made it visually easier to have site sections for various projects (vs the plain text pages/cat list in the sidebar widget), we could bring more of the groups together. </p> <p>Anyway, Mika is re-upped! 2nd slot TBD.</p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42990" class="commentlist inlinecomments"> </ul> </li> <li id="prologue-42986" class="post-42986 post type-post status-publish format-standard hentry category-uncategorized"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-17T19:58:41Z">7:58 pm <em>on</em> December 17, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/how-do-i-get-started/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/how-do-i-get-started/#respond" onclick="return addComment.moveForm("comments-42986", "0", "respond", "42986")">Reply</a> </span> <span class="tags">   </span> </span> </h4> <div id="content-42986" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/how-do-i-get-started/">How do I get started? </a></h2><p>This question comes up a lot, and my usual reply is “What do you want to do?”</p> <p>Here’s a <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/handbook/getting-started/">Getting Started</a> primer. It’s very much a work in progress, and I’m very open to suggestions <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/2801f5145de98010dd72f1ac6d92938f?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://john.do/" rel="external nofollow" class="url">John Saddington</a> is discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42986" class="commentlist inlinecomments"> <li id="comment-44545" class="comment byuser comment-author-tentblogger even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/2801f5145de98010dd72f1ac6d92938f?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://john.do/" rel="external nofollow" class="url">John Saddington</a> <span class="meta"> <abbr title="2012-12-17T20:26:27Z">8:26 pm <em>on</em> December 17, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/how-do-i-get-started/#comment-44545" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/how-do-i-get-started/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-44545", "44545", "respond", "42986")">Reply</a> </span> </span> </h4> <div id="commentcontent-44545" class="commentcontent"><p>looks fantastic!</p> </div> </li> </ul> </li> <li id="prologue-42957" class="post-42957 post type-post status-publish format-standard hentry category-uncategorized tag-team-reps"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/84987b436214f52ec0b04cd1f8a73c3c?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/jane/" title="Posts by Jane Wells ( @jane )">Jane Wells</a> <span class="meta"> <abbr title="2012-12-09T17:18:48Z">5:18 pm <em>on</em> December 9, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#respond" onclick="return addComment.moveForm("comments-42957", "0", "respond", "42957")">Reply</a> </span> <span class="tags"> <br/>Tags: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/tag/team-reps/" rel="tag">team reps ( 2 )</a>    </span> </span> </h4> <div id="content-42957" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/">Team Reps </a></h2><p>Howdy, support team! It’s that time again, for your group to elect a couple of team reps to communicate on behalf of of forum folks. You can vote for 2 people. They should not be responsible for any other team rep duties, so to that end, of your current reps, Ipstenu is still eligible, but Andrea_r and Esmi are already taken by other teams (assuming they keep those roles). Who else has stepped up lately that wants to join in the fun?</p> <p>These folks will be responsible for reporting on the progress of the group to the other team reps via <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/updates/">weekly updates</a>, as well as occasional chats and such. If you haven’t seen the spiel on one of the other team blogs about how team reps/voting/terms work, the longer explanation is after the jump.</p> <p>Note: It should be people who want the responsibility. Anyone interested in being a support team rep should leave a comment saying as much so people know who they can/should vote for. Voting is open until December 15, and results will be posted here once voting closes.</p> <p><a href="https://web.archive.org/web/20130115122623/http://wordpressdotorg.polldaddy.com/s/team-rep-vote-support-team">Go vote!</a></p> <p><img title="More..." alt="" src="https://web.archive.org/web/20130115122623im_/https://make.wordpress.org/mobile/wp-includes/js/tinymce/plugins/wordpress/img/trans.gif"/><img title="More..." alt="" src="https://web.archive.org/web/20130115122623im_/https://make.wordpress.org/docs/wp-includes/js/tinymce/plugins/wordpress/img/trans.gif"/><img title="More..." alt="" src="https://web.archive.org/web/20130115122623im_/https://make.wordpress.org/polyglots/wp-includes/js/tinymce/plugins/wordpress/img/trans.gif"/> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#more-42957" class="more-link">(More …)</a></p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/413665e60e35cae76e5585ca73a35b88?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://amancingh.com/" rel="external nofollow" class="url">cinghaman</a> and <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42957" class="commentlist inlinecomments"> <li id="comment-37473" class="comment byuser comment-author-ipstenu even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-09T19:04:02Z">7:04 pm <em>on</em> December 9, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#comment-37473" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-37473", "37473", "respond", "42957")">Reply</a> </span> </span> </h4> <div id="commentcontent-37473" class="commentcontent"><p>I’m still interested in being your rep for the next 6 months <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> </li> <li id="comment-37491" class="comment byuser comment-author-cinghaman odd alt thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/413665e60e35cae76e5585ca73a35b88?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130115122623/http://amancingh.com/" rel="external nofollow" class="url">cinghaman</a> <span class="meta"> <abbr title="2012-12-09T19:11:36Z">7:11 pm <em>on</em> December 9, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#comment-37491" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/team-reps/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-37491", "37491", "respond", "42957")">Reply</a> </span> </span> </h4> <div id="commentcontent-37491" class="commentcontent"><p>Have always looked forward to supporting / contributing in any way possible to the growth and development of WordPress in general directly or indirectly.<br/> Would totally be interested in being a support rep.<br/> yee <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/><br/> Robin</p> </div> </li> </ul> </li> <li id="prologue-42949" class="post-42949 post type-post status-publish format-standard hentry category-uncategorized"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=48&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/ipstenu/" title="Posts by Ipstenu (Mika Epstein) ( @ipstenu )">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-07T16:45:32Z">4:45 pm <em>on</em> December 7, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/irc-meetup-recap-dec-6/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/irc-meetup-recap-dec-6/#respond" onclick="return addComment.moveForm("comments-42949", "0", "respond", "42949")">Reply</a> </span> <span class="tags">   </span> </span> </h4> <div id="content-42949" class="postcontent"> <h2><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/12/irc-meetup-recap-dec-6/">IRC Meetup Recap – Dec 6 </a></h2><p>Yesterday’s meetup was going over the support points for 3.5, writing a kick ass doc (thank you <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/mentions/raggedrobins/" class="mention">@raggedrobins</a> ) for JS debugging, tweaking the wiki, and getting the ZOMG! post ready.</p> <p>Next week will probably be cleanup from 3.5 and going over anything we’ve learned to make the next time better.</p> <p>Also! Starting January I want to have ‘rotating’ meeting times, since support is way worldwide. If you can comment with the <em>best</em> time (in UTC hours) for the IRC meetup, that will help a lot <img src="https://web.archive.org/web/20130115122623im_/http://make.wordpress.org/support/wp-includes/images/smilies/icon_smile.gif" alt=":)" class="wp-smiley"/> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42949" class="commentlist inlinecomments"> </ul> </li> <li id="prologue-42896" class="post-42896 post type-post status-publish format-status hentry category-uncategorized tag-codex"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/raggedrobins/" title="Posts by Siobhan ( @raggedrobins )" class="post-avatar"> <img alt="" src="https://web.archive.org/web/20130115122623im_/http://1.gravatar.com/avatar/3a0805f9cfce7d99874b532a283851a5?s=48&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D48&r=G" class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/author/raggedrobins/" title="Posts by Siobhan ( @raggedrobins )">Siobhan</a> <span class="meta"> <abbr title="2012-11-27T21:20:55Z">9:20 pm <em>on</em> November 27, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/11/hi-all-ive-made-a-list-of-all/" class="thepermalink" title="Permalink">Permalink</a> | <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/2012/11/hi-all-ive-made-a-list-of-all/#respond" onclick="return addComment.moveForm("comments-42896", "0", "respond", "42896")">Reply</a> </span> <span class="tags"> <br/>Tags: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/tag/codex/" rel="tag">codex ( 3 )</a>    </span> </span> </h4> <div id="content-42896" class="postcontent"> <p>Hi all!</p> <p>I’ve made a list of all of the things in the codex that I think need to be updated for WordPress 3.5: <a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/docs/2012/11/27/if-all-goes-to-plan-wordpress-3-5-will/" rel="nofollow">http://make.wordpress.org/docs/2012/11/27/if-all-goes-to-plan-wordpress-3-5-will/</a></p> <p>It’s in progress so please feel free to add to it.</p> <p>But what’s most relevant, is that some of the updates will be relevant to the user manual too. We’re already aware of the updates to media, but there have been a number of changes to the Settings as well. I’m not sure if they were considered when we created the manual.</p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42896" class="commentlist inlinecomments"> </ul> </li> </ul> <div class="navigation"> <p class="nav-older"><a href="https://web.archive.org/web/20130115122623/http://make.wordpress.org/support/page/2/">← Older posts</a></p> <p class="nav-newer"></p> </div> </div>  </div>  <div class="clear"></div> </div>  <div id="notify"></div> <div id="help"> <dl class="directions"> <dt>c</dt><dd>compose new post</dd> <dt>j</dt><dd>next post/next comment</dd> <dt>k</dt> <dd>previous post/previous comment</dd> <dt>r</dt> <dd>reply</dd> <dt>e</dt> <dd>edit</dd> <dt>o</dt> <dd>show/hide comments</dd> <dt>t</dt> <dd>go to top</dd> <dt>l</dt> <dd>go to login</dd> <dt>h</dt> <dd>show/hide help</dd> <dt>shift + esc</dt> <dd>cancel</dd> </dl> </div> <div id="footer"> <div class="wrapper"> <p> <a href="https://web.archive.org/web/20130115122623/http://wordpress.org/about/privacy/">Privacy</a> | <a href="https://web.archive.org/web/20130115122623/http://wordpress.org/about/license/">License / GPLv2</a>     See also: <a href="https://web.archive.org/web/20130115122623/http://wordpress.com/?ref=wporg-footer" title="Hassle-free WP hosting">Hosted WordPress.com</a> | <a href="https://web.archive.org/web/20130115122623/http://wordpress.tv/" title="Videos, tutorials, WordCamps">WordPress.TV Videos</a> | <a href="https://web.archive.org/web/20130115122623/http://central.wordcamp.org/" title="Find a WordPress event near your home">WordCamp Events</a> | <a href="https://web.archive.org/web/20130115122623/http://buddypress.org/" title="A set of plugins to transform your WordPress into a social network">BuddyPress Social Layer</a> | <a href="https://web.archive.org/web/20130115122623/http://bbpress.org/" title="Fast, slick forums built on WordPress">bbPress Forums</a> | <a href="https://web.archive.org/web/20130115122623/http://jobs.wordpress.net/" title="Find or post WordPress jobs">WP Jobs</a> | <a href="https://web.archive.org/web/20130115122623/http://ma.tt/" title="Co-founder of WordPress, an example of what WordPress can do">Matt</a> </p> <br/> <iframe src="https://web.archive.org/web/20130115122623if_/http://www.facebook.com/plugins/like.php?app_id=121415197926116&href=http%3A%2F%2Fwww.facebook.com%2Fwordpress&send=false&layout=button_count&width=150&show_faces=false&action=like&colorscheme=light&font=lucida+grande&height=21" scrolling="no" frameborder="0" style="border:none; 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