CINXE.COM

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margin:2%; background:white; width:100%!important; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19); border-radius:3px; transition:.2s all; font-size:15px; } .boxx-wrap{ display:inline-block!important; align-items:center; justify-content:center; } .tdsp{ display:none;; } .tdspl{ width:0%!important; } .tdspn{ display:none; } } @media (max-width: 600px) { .mainbox{ padding:18px; margin:2%; background:white; width:100%!important; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19); border-radius:3px; transition:.2s all; font-size:15px; } .boxx-wrap{ display:inline-block!important; align-items:center; justify-content:center; } .tdsp{ display:none; } .tdspl{ width:0%!important; } .tdspn{ display:none; }} .boxx-wrap{ display:flex; align-items:center; justify-content:center; } .mainbox{ padding:18px; margin:2%; background:white; width:50%; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19); border-radius:3px; transition:.2s all; font-size:15px; } .boxx-wrap:hover{ transform:scale(1); filter:blur(0px); opacity:1; } .card { position: relative; display: inline-block; background-color: #8e1530; Font-size: 17px!important; padding-left: 17px!important; padding-right: 14px!important; border-radius: 15px; height: 40px!important; padding:5px; } .card .img-top { display: none; position: absolute; top: 20px; left: 0; z-index: 99; } .card:hover .img-top { margin-top:-50px; display: inline; margin-left: 360px; } .tpm:hover{ opacity:0.3; } .mainbox:hover{ opacity: 0.5; color: #000; } .box:hover{ opacity: 1; background-color: #8D1530; color: #FFFFFF; } .hdpcrng{ font-size:22px!important; } @media (max-width: 600px) { .hdpcrng{ font-size:14px!important; }} .sticky-popup-right { display: none!important; } @media (max-width: 600px) { .tbltdftr{width:26%!important;} } @media (max-width: 1920px){ .hmimgbg { width: 100%!important; } } @media (max-width: 600px) { .hmimgbg { width: 100%!important; margin-top: 50px!important; } } @media (max-width: 768px) { .hmimgbg { width: 100%!important; margin-top: 50px!important; } }</style> <div class="hero-banner pb-xxs bgc-gallery-grey"> <div class="section-wrap inner-wrap-for-small-screens section-wrap--wide"> <div class="hero-banner__inner-wrap"> <div class="hero-banner__image"> <img src="https://www.highwirepress.com/wp-content/uploads/2024/02/think-1-875x590-1-875x590.png" class="responsive-img" alt=""> </div> <div class="hero-banner__text-content"> <div class="hero-banner__mini-heading"> <p class="mini-heading"><br><br><img src="https://www.highwirepress.com/wp-content/uploads/2023/06/Fullfilment-logo2-1.png" alt="Benchpress" width="392" height="87"></p> </div> <div class="hero-banner__main-heading"> <h1 class="fs-xxxl">From Invoice to Cash and Collections, feel covered with our Services</h1> </div> <div class="hero-banner__body"> <p><br><br><a href="https://www.highwirepress.com/contact/" class="cstm_cls1 cta cta--button cta--medium cta--outline fc-red" target="">Book a Demo</a><br></p> </div> </div> </div> </div> </div> <div class=" pb-xxs pt-xxs tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p><center><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/05/trusted-by.png" /></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-xxs pt-xxs tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p><center><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/05/what-is-fulfillment.png" /></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-white pb-xxs pt-s tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <h3 style="font-size: 1.9rem; color: #8e1530; text-align: center; margin-bottom: 0px;">Fulfillment Services</h3> <p><center><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/05/fulfillment-services.png" /></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-xxs pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens section-wrap--smaller"> <div class="wysiwyg-content"> <p style="text-align: center; font-size: 23px; font-weight: 500;">The end-to-end process begins with management of <span style="color: #8d1530;"><strong>Customer Credit</strong></span> & Sales orders and ends with the <span style="color: #8d1530;"><strong>Collections</strong> </span>& application of <span style="color: #8d1530;"><strong>Customer payments</strong></span> i.e. <span style="color: #8d1530;"><strong>Invoice to Cash</strong></span></p> <p style="text-align: center; font-size: 23px; font-weight: 500;">Our comprehensive process flow – from Invoice to Cash – is designed by industry experts to validate compliance and resolution.</p> <p> <br /> <center></p> <p class="card" style="text-align: center;"><a style="color: #ffffff!important; text-decoration: none!important; font-size: 1em;" href="https://www.highwirepress.com/wp-content/uploads/2023/06/Process-flow-FFL-THINK.png" target="_blank" rel="noopener">Click here for graphic representation</a><br /> <img class="img-top aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/New-Project-13.jpg" alt="Card Front" /></p> <p></center><br />  </p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" pt-m pb-m bgc-gallery-grey tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="stat-pullout"> <ul class="stat-pullout__wrap no-list fc-white js-stat-pullout"> <li class="stat-pullout__item js-stat-pullout-item"> <p class="stat-pullout__main">> $30 MN</p> <p class="stat-pullout__heading">Unique</p> <p class="stat-pullout__body">Cash applications payments handled</p> </li> <li class="stat-pullout__item js-stat-pullout-item"> <p class="stat-pullout__main">129k</p> <p class="stat-pullout__heading">Order processing Print, online & package order</p> <p class="stat-pullout__body"><br></p> </li> <li class="stat-pullout__item js-stat-pullout-item"> <p class="stat-pullout__main">30k</p> <p class="stat-pullout__heading">Customer support All communication - email, phone, tickets</p> <p class="stat-pullout__body"></p> </li> <li class="stat-pullout__item js-stat-pullout-item"> <p class="stat-pullout__main">178k</p> <p class="stat-pullout__heading">Renewals / Label Run / Despatch</p> <p class="stat-pullout__body"></p> </li> </ul> <ul class="stat-pullout__counters js-stat-pullout-counters no-list">  </ul> <div class="stat-pullout__next-prev-buttons is-hidden js-next-prev-buttons"> <button class="stat-pullout__button js-prev is-disabled" disabled=""> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11.34 19.85"><polygon points="9.92 19.85 0 9.92 9.92 0 11.34 1.41 2.83 9.92 11.34 18.43 9.92 19.85" fill="#ffffff"></polygon></svg> </button> <button class="stat-pullout__button js-next"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11.34 19.85"><polygon points="1.41 19.85 0 18.43 8.51 9.92 0 1.41 1.41 0 11.34 9.92 1.41 19.85" fill="#ffffff"></polygon></svg> </button> </div> </div> </div> </div> <div class=" bgc-gallery-grey pb-s pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens section-wrap--wide"> <div class="wysiwyg-content"> <div class="section-wrap inner-wrap-for-small-screens"> <div class="stat-pullout"> <ul class="stat-pullout__wrap no-list fc-white js-stat-pullout"> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main" style="text-align: left;"> > $558 MN</p> <p class="stat-pullout__heading" style="text-align: left;">Cash applications payments handled</p> <p class="stat-pullout__body" style="text-align: left;"> </li> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main">>427k</p> <p class="stat-pullout__heading">Order processing Print, online & package order</p> <p class="stat-pullout__body"> </li> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main"><10k</p> <p class="stat-pullout__heading">Unidentified payments (suspense a/c)</p> <p class="stat-pullout__body"> </li> </ul> <ul class="stat-pullout__wrap no-list fc-white js-stat-pullout"> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main">>79k</p> <p class="stat-pullout__heading">Customer support<br /> All communication – email, phone, tickets</p> </li> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main">>413k</p> <p class="stat-pullout__heading">Renewals / Label Run / Despatch</p> </li> <li class="stat-pullout__item js-stat-pullout-item" style="opacity: 70%;"> <p class="stat-pullout__main"><25K</p> <p class="stat-pullout__heading">Unapplied Cash (monthly)</p> </li> </ul> <ul class="stat-pullout__counters js-stat-pullout-counters no-list is-hidden"></ul> <div class="stat-pullout__next-prev-buttons is-hidden js-next-prev-buttons"> <p> </p> <p> </p> <p> </p> </div> <p style="text-align: left;"> </div> </div> <p style="text-align: left;"> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-white pb-xxs pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>Features</h2> </div> <div class="wysiwyg-content"> <div class="table-responsive"> <p> </p> <table class="table table-bordered"> <tbody> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Customer-payments-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Customer Payments/<br /> Cash Application</span></strong></td> <td>HighWire’s Order fulfillment solutions includes Accounts Receivable Management (ARM) to match a customer’s payment to corresponding invoice in the seller’s AR ledger.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Reporting-Financial-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><span style="color: #8e1530;"><strong>Reporting – Financial / Circulation</strong></span></td> <td>HighWire provides clients with an overview of their financial status by communicating financial activities and performance over specific time periods.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Order-Mgmt-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Order Management/ Master Data (Cancellation/ Refund)</span></strong></td> <td>HighWire’s order management starts the moment an order is placed and concludes only after the customer has received their package, ensuring end-to-end customer satisfaction.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/invoicing-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Invoicing (Debit/Credit/ Proforma)</span></strong></td> <td>HighWire’s invoicing provides clients all pertinent information, such as products/services costs, descriptions, and payment terms, allowing for seamless, hassle-free transaction between buyer and seller.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Order-Mgmt-icon.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Customer Service/<br /> Lapser Chasing</span></strong></td> <td>Efficient lapser chasing is achieved by skillfully coordinating tasks across multiple teams to resolve issues promptly at every stage by Customer Support Solutions for scholarly publishing.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/credit-control-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Credit Control/<br /> Receivables / Payables</span></strong></td> <td>HighWire takes proactive measures to ensure timely payment collection via reminder letters, emails, phone calls, and other appropriate channels when payments become overdue towards invoices issued.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Order-Mgmt.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Credit Card Processing (CyberSource, Worldpay)</span></strong></td> <td>HighWire ensures secure real-time payment processing for clients through trusted 3rd-party gateways, allowing for instant payment blocking and debit on customer credit cards in a PCI-DSS compliant environment.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/renewal-reminder27july.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Renewal Reminders & Returns Management</span></strong></td> <td>HighWire manages these needs by sending timely email notices prior to expiration and managing undelivered shipments in the best interest of publishers.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/label-run-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Label Run &<br /> Despatch Instructions</span></strong></td> <td>HighWire uses system-driven processes to generate soft copies of mailing labels for physical distribution, simplifying the instruction preparation process thus ensuring timely delivery.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/reconcilliation-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Reconciliation</span></strong></td> <td>An expert team matches transactions against monthly statements to identify discrepancies, ensuring that internal cash register balances align with the corresponding bank statements.</td> </tr> <tr> <td style="padding: 20px;"><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/dashboards-1.png" width="80" height="80" data-alt="" data-was-processed="true" /></td> <td class="tbltdftr"><strong><span style="color: #8e1530;">Dashboards</span></strong></td> <td>Comprehensive reports and metrics to monitor business performance, identify correlations between reports, and perform health checks on multiple metrics simultaneously.</td> </tr> </tbody> </table> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" pb-xxs pt-xxs tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p><center><a href="https://www.highwirepress.com/wp-content/uploads/2024/07/DMS_Know-more.pdf" target="_blank"><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/07/DMS-hwire.png" /></a></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-xxs pt-xxs tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p><center><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/05/value-added-services.png" /></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" pb-xxs pt-xxs tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p><center><img class="hmimgbg" src="https://www.highwirepress.com/wp-content/uploads/2024/07/ERPS-Hwire.png" /></center></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>Multi-Industry Teams Handling Varied Domains</h2> </div> <div class="wysiwyg-content"> <p> </p> <p style="text-align: center;"><span style="color: #8e1530;">HighWire’s domain knowledge extends to multiple industries and functions. Employees from diverse backgrounds lend the Service offering ‘advantage’ across a broader spectrum of businesses</span></p> <div class="table-responsive"> <table class="table"> <tbody> <tr> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/CPG-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/CPG-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Consumer Packaged Goods</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/pharma-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/pharma-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Pharmaceuticals</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/insurance-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/insurance-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Insurance</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/banking-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/banking-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Banking</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/infra-automation-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/infra-automation-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Infrastructure Automation</h4> </td> </tr> <tr> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/process-excellence-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/process-excellence-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Process Excellence</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/special-projects-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/special-projects-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Special Projects</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/accounts-rec-and-py-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/accounts-rec-and-py-1.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Accounts Receivable/Payable</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/intercompany-and-gen-accounting-1.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/intercompany-and-gen-accounting.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Intercompany and General Accounting</h4> </td> <td class="icons-tdtabl" style="text-align: center; border: 1px solid #f0f0f0;"><img loading="lazy" class="lazy-load loaded aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/master-data-2.png" alt="" width="100" height="100" data-src="https://www.highwirepress.com/wp-content/uploads/2023/07/master-data-2.png" data-was-processed="true" /></p> <h4 class="icons-hdl">Collections / Deductions Master Data and Contract Management</h4> </td> </tr> </tbody> </table> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-m pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-s pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="wysiwyg-content"> <p style="text-align: center;"><span style="text-align: center; font-size: 1.9rem; font-weight: 800; color: #fff;">Operational Excellence is a way of life at HighWire</span></p> <div class="table-responsive"> <table class="table table-bordered"> <tbody> <tr> <td class="pocolgsr"> <h2 class="opcolrgs" style="text-align: center;">62%</h2> <p style="text-align: center; margin-top: 15px;">Trained and tested on lean six sigma</p> </td> <td class="pocolgsr" style="text-align: center;"> <h2 class="opcolrgs">2 – 3%</h2> <p style="margin-top: 15px;">Higher SLA delivery than contracted on average, when leveraging HighWire’s governance model</p> </td> <td class="pocolgsr" style="text-align: center;"> <h2 class="opcolrgs">43%</h2> <p style="margin-top: 15px;">Issue resolution time reduction using ALERT functionality</p> </td> <td class="pocolgsr" style="text-align: center;"> <h2 class="opcolrgs">30%</h2> <p style="margin-top: 15px;">Bandwidth investment (LDC) in driving business outcome projects with value share under the transformation roadmap</p> </td> <td class="pocolgsr"> <h2 class="opcolrgs" style="text-align: center;">4x</h2> <p style="text-align: center; margin-top: 15px;">Less attrition on accounts leveraging EWS methodology</p> </td> </tr> </tbody> </table> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-white pb-xs pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>Key Benefits</h2> </div> <div class="wysiwyg-content"> <div class="table-responsive"> <p> </p> <p> </p> <table class="table table-bordered"> <tbody> <tr> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> Secure Processes comply with PCl-DSS, ISO,SOX, and GDPR</td> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> Tailored governance playbook for optimal organizational and business alignment</td> </tr> <tr> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> Expert IPteam reduces hand-offs for market leaders</td> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> On-site & Remote transitions follow 3-stage gate process: Define/Design,Transfer, Run</td> </tr> <tr> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> Sponsorship ensures CXO alignment for program success</td> <td><img loading="lazy" class="aligncenter" src="https://www.highwirepress.com/wp-content/uploads/2023/07/output-onlinepngtools-3.png" width="29" height="21" data-alt="" data-was-processed="true" /> Global delivery model for all-weather operations i.e. aid different time zones</td> </tr> </tbody> </table> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-xs pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>How do you earn 'Gain Share'</h2> </div> <div class="wysiwyg-content"> <div class="table-responsive"> <table class="table "> <tbody> <tr> <td class="gnshr" style="padding: 20px; border: 1px solid #f0f0f0!important; text-align: center;"><img loading="lazy" class="aligncenter" style="border-radius: 50%;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Reporting-Financial.png" width="109" height="109" data-alt="" data-was-processed="true" /></td> <td class="gnshr" style="border: 1px solid #f0f0f0!important;"> <h3 class="gnshrheding"><strong>Collections</strong></h3> <p> </p> <p>Cash Collection ensures business growth and our Teams help to get Your customers pay in time with the right tracking systems in place besides providing forecasting reports of DSO and DDSO</td> <td class="gnshr" style="padding: 20px; border: 1px solid #f0f0f0!important; text-align: center;"><img loading="lazy" class="aligncenter" style="border-radius: 50%;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Reporting-Financial.png" width="109" height="109" data-alt="" data-was-processed="true" /></td> <td class="gnshr" style="border: 1px solid #f0f0f0!important;"> <h3 class="gnshrheding"><strong>Recovery/3rd party Collections</strong></h3> <p> </p> <p>Aged Invoices Customers need to be flagged, and their credit put on hold. Our Teams review this periodically to update bad debt forecasts and undertake rigorous collections for minimum due or Restructuring towards final settlement</td> </tr> </tbody> </table> <table class="table"> <tbody> <tr> <td style="width: 30%; border: none;"></td> <td class="gnshr" style="border: 1px solid #f0f0f0!important; text-align: center;"><strong><img loading="lazy" class="aligncenter" style="border-radius: 50%;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/Customer-payments.png" width="109" height="109" data-alt="" data-was-processed="true" /></strong></td> <td class="gnshr" style="border: 1px solid #f0f0f0!important;"> <h3 class="gnshrheding"><strong>Dispute resolution</strong></h3> <p> </p> <p>Effective resolution helps businesses with cash flow. Our Teams identify and communicate with customers to resolve disputes where there is denial to pay the invoice and/or deductions taken by customers over remittances</td> <td style="width: 20%; border: none;"></td> </tr> </tbody> </table> <table class="table "> <tbody> <tr> <td style="width: 9%; border: none;"></td> <td class="gnshr" style="border: 1px solid #f0f0f0!important; text-align: center;" colspan="3"><b class="hdpcrng" style="color: #8e1530; text-align: center;">Carrying Overdue Accounts Receivable has a cost that can put you on a Cash flow tightrope</b></p> <p><b class="hdpcrng" style="color: #8e1530;"><br /> Contractual obligations remain Integral including Service penalties; if found in breach of Service levels</b></td> </tr> </tbody> </table> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-white pb-s pt-s tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>Case Studies</h2> </div> <div class="wysiwyg-content"> <div class="boxx-wrap" style="width: 100%;"> <div class="mainbox"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Email-Traffic.pdf"><br /> <img class="aligncenter tpm" style="width: 100%; margin-top: -0.5rem;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/print-elearning-content.jpg" data-alt="" data-was-processed="true" /></a></p> <h3>Email Traffic</h3> <p> </p> <p> </p> <p>Find out how the HighWire team worked to alleviate related problems caused by email traffic</p> <h3 style="text-align: left; margin-top: 48px;"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Email-Traffic.pdf"><span style="color: #8e1530;">Read More</span> → </a></h3> </div> <div class="mainbox"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Undelivered-Returns.pdf"><br /> <img class="aligncenter tpm" style="width: 100%; margin-top: -0.5rem;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/pilot.jpg" data-alt="" data-was-processed="true" /></a></p> <h3>Undelivered Returns</h3> <p> </p> <p> </p> <p>Read to know more about one of the most common problems that plague publishers and how the HighWire teams created Business Impact</p> <p> </p> <h3 style="text-align: left;"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Undelivered-Returns.pdf"><span style="color: #8e1530;">Read More</span> → </a></h3> </div> <div class="mainbox"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Cashflow-Impact.pdf"><br /> <img class="aligncenter tpm" style="width: 100%; margin-top: -0.5rem;" src="https://www.highwirepress.com/wp-content/uploads/2023/07/casestudy-1.jpg" data-alt="" data-was-processed="true" /></a></p> <h3>Cashflow Impact</h3> <p> </p> <p> </p> <p>Find insights on how the Teams accelerated getting Cash into the Bank</p> <p> </p> <div style="margin-top: 48px;"> <h3 style="text-align: left;"><a href="https://www.highwirepress.com/wp-content/uploads/2023/07/Case-Study_Cashflow-Impact.pdf"><span style="color: #8e1530;">Read More</span> → </a></h3> </div> </div> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-xl pt-l tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens "> <div class="article-heading pb-m"> <h2>What Our Customers Have to Say<br><br></h2> </div> <div class="wysiwyg-content"> <div class="tbstforms"> <div class="box" style="text-align: left;"> <div>Here in the US we are celebrating Random Acts of Kindness Week</div> <p> </p> <div>I just wanted to let you all know I so appreciate working with you all;</div> <p> </p> <div>you are a great team!</div> <p> </p> <hr /> <p><strong>Dava Silvia</strong></p> <p><strong>Order Fulfillment Assistant</strong><br /> <strong>MIT Press</strong><br /> 20 February 2024</p> </div> <div class="box" style="text-align: left;"> <div>Thanks so much!</div> <p> </p> <div>I hear everything is going great and your team is very responsive. Thank you.</div> <p> </p> <div>American Physiological Society</div> <p> </p> <hr /> <p><strong>Stacey Burke Publications Director – Open Access Transformation, Digital & Marketing Engagement<br /> </strong></p> <p>18 January 2024</p> </div> <div class="box" style="text-align: left;"> <div>Just wanted to take a minute, and applaud, as well as thank you all, for your continuous, timely support !!</div> <p> </p> <div>You are all, very much appreciated !!</div> <p> </p> <div>We’re a Great Team!!</div> <p> </p> <div>I’m happy to have you all as members!!!</div> <p> </p> <div>*Keep on Rockin’ it !!*</div> <p> </p> <hr /> <p><strong>Carol Baker – Wolters Kluwer</strong></p> <p><strong>Vendor Invoicing Accounts Payable</strong></p> <p>23 October 2023</p> </div> </div> <div class="tbstforms"> <div class="box" style="text-align: left;"> <div></div> <div>Thanks so much, I appreciate your time and help with everything!</div> <p> </p> <div>MPS seems very organized, from what I can tell, and it’s great to hear you’re double checking 2021-22 subscription data😊</div> <p> </p> <div>Thanks to you All ~</div> <p> </p> <hr /> <p><strong>Dan – Rockefeller University Press<br /> </strong></p> <p>7 September 2023</p> </div> <div class="box" style="text-align: left;"> <div>I thought I’d feedback some appreciation from one of our account manager, Jo Cook.</div> <p> </p> <div>I had a long conversation with her this morning and during the call she mentioned to me how happy she is with Novini Muivah. That Novini is punctual and is a real joy to working with, always very helpful when ever Jo has a query.</div> <p> </p> <div>@ Novini – really much appreciated and thank you</div> <p> </p> <hr /> <p><strong>Jurgens van Niekerk – Royal Pharmaceutical Press</strong><br /> <strong>FCCA</strong> Operations Manager<br /> 27 April 2023</p> </div> <div class="box" style="text-align: left;"> <div>I am very pleased with MPS’ performance throughout this renewal season. This has led to a much smoother renewal process for both CSP and our customers.</div> <p> </p> <div>It is clear that you and your team have put great effort into updating your processes and that attention to detail has been taken.</div> <p> </p> <div>I would like to extend my utmost gratitude to both you and your team for your hard work and dedication.</div> <p> </p> <hr /> <p><strong>Alyssa Smeltzer – CSP</strong></p> <p><strong>Director, Sales Operations</strong></p> <p>24 March 2023</p> </div> </div> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-white pb-xxs pt-l tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens section-wrap--smaller"> <div class="wysiwyg-content"> <p style="text-align: center;"><a class="cstm_cls1 cta cta--button cta--medium cta--outline fc-red" href="https://www.highwirepress.com/wp-content/uploads/2023/06/Fulfillment_2023_8x11.pdf" target="">Download Factsheet</a> <a class="cstm_cls1 cta cta--button cta--medium cta--outline fc-red" href="https://www.highwirepress.com/contact-fulfillment-services/" target="">Contact Us</a></p> </div> <div class="article-ctas"> </div> </div> </div> <div class=" bgc-gallery-grey pb-m pt-m tabbed-content__element js-tabbed-content-element"> <div class="section-wrap inner-wrap-for-small-screens section-wrap--wide"> <div class="article-ctas"> </div> </div> </div> </main> <footer class="site-footer"> <div class="section-wrap inner-wrap-for-small-screens"> <div class="site-footer__inner-wrap"> <ul class="site-footer__nav no-list menu"><li class='site-footer__nav-item'><a class="" href='https://www.highwirepress.com/solutions/'>Solutions</a></li> <li class='site-footer__nav-item'><a class="" href='https://www.highwirepress.com/news/'>News</a></li> <li class='site-footer__nav-item'><a class="" href='/events/'>Events</a></li> <li class='site-footer__nav-item'><a class="" href='/resources/'>Resources</a></li> <li class='site-footer__nav-item'><a class="" href='https://www.highwirepress.com/support/'>Support</a></li> <li class='site-footer__nav-item'><a class="" href='https://www.highwirepress.com/contact/'>Contact</a></li> <li class='site-footer__nav-item'><a class="" href='https://www.highwirepress.com/sitemap/'>Sitemap</a></li> </ul> <div class="site-footer__additional"> <div class="site-footer__social"> <div class="social-share"> <p class="social-share__copy pr-s">Follow Us</p> <ul class="social-share__list no-list"> <li class="social-share__list-item"> <a href="https://twitter.com/highwirepress" class="social-share__link" target="_blank" rel="noopener"> <img src="https://www.highwirepress.com/wp-content/uploads/2019/02/twitter-logo.svg" alt="Twitter"> </a> </li> <li class="social-share__list-item"> <a href="https://www.linkedin.com/company/highwire-press/" class="social-share__link" target="_blank" rel="noopener"> <img src="https://www.highwirepress.com/wp-content/uploads/2019/02/linkedin-logo.svg" alt="LinkedIn"> </a> </li> </ul> </div> </div> <ul class="site-footer__address-list no-list"> <li class="site-footer__address"> 941 West Morse Blvd, <br /> Suite 100 Winter Park, Florida 32789, United States </li> <li class="site-footer__address"> </li> <li class="site-footer__address"> 4th Floor, Tower – A,<br /> Windsor IT Park, A-1,<br /> Sector 125, <br /> Noida - 201 303,<br /> India </li> </ul> </div> <div class="site-footer__small"> <ul class="site-footer__util-links no-list"> <li> <a href="https://www.highwirepress.com/privacy-policy/">Privacy Policy</a> </li> </ul> <div class="site-footer__logo"> <img src="https://www.highwirepress.com/wp-content/themes/highwirepress/assets/images/highwirepress-logo.svg" class="" alt="Highwire"> </div> <small class="site-footer__copyright">© 2025 HighWire Press, Inc. 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