Where else can I get support?

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The Bureau leads the investigation in more complex cases.</p><p>The Bureau also liaises with relevant Government Departments, State Bodies and voluntary groups, embracing the essential multi-agency approach to tackling these crimes and their causes. Primary considerations in these cases are the protection and welfare of the victims, while ensuring the proper investigation of the alleged activities.</p><p><strong>Contact the GNPSB at</strong>:</p><p>Garda National Protective Services Bureau,</p><p>Garda Headquarters,</p><p>Harcourt Square</p><p>Dublin 2 (01) 6663430 / <a href="mailto:gnpsb@garda.ie">gnpsb@garda.ie</a></p><p><strong><span class="underline">Victim Support Organisations</span></strong></p><p>An Garda Síochána is committed to supporting victims and witnesses, however we are aware that sometimes more support is needed than we can offer. Therefore, when a crime is reported to us we will provide details of independent victim support organisations. These organisations help anyone affected by crime – not just victims and witnesses, but their friends, family and other people caught up in the aftermath. </p><p>These independent free victim support services, including the Crime Victims Helpline, are available countrywide. The Crime Victims Helpline is a confidential national helpline that offers support to victims of crime in Ireland. By calling the<strong> freephone helpline number 116 006</strong> a wide range of support services can be accessed by speaking confidentially to one of the trained volunteers. The helpline can provide details of victim support services available both nationally and locally, including specialist services for victims of particular crimes such as domestic violence, sexual abuse and rape.</p><p>Click <a href="https://www.victimscharter.ie/support-reporting/">this link</a> for more details on various local and national victim support organisations.</p><p><span class="underline"><strong>Legal Support and advice </strong></span></p><p>The Legal Aid Board gives legal aid and advice in civil cases to persons who cannot afford to pay. Most of their work is in the area of family law and domestic violence. They deliver their services through a network of full-time and part-time law centres throughout the country. These centres are staffed by their solicitors. They also contract private solicitors to provide services for them. They have an advice service for victims of rape and other serious sexual assault cases as well as trafficking cases.</p><p>For more information contact:</p><p><strong>Legal Aid Board </strong></p><p>Quay Street,</p><p>Cahirciveen,</p><p>Co. Kerry</p><p>(066) 947 1000 / <a href="http://www.legalaidboard.ie/">www.legalaidboard.ie</a> / <a href="mailto:info@legalaidboard.ie">info@legalaidboard.ie</a></p><h3><strong><span class="underline">Useful contact numbers</span></strong></h3><p><strong>Courts Service</strong> </p><p>Information Office, </p><p>Phoenix House, </p><p>15 /24 Phoenix Street North, </p><p>Smithfield, </p><p>Dublin 7</p><p>(01) 888 6000 / <a href="http://www.courts.ie/">www.courts.ie</a></p><p></p><p><strong>Communications and Victims Liaison Unit </strong></p><p>Office of the Director of Public Prosecutions Infirmary Road,</p><p>Dublin 7</p><p>(01) 858 8444 / <a href="mailto:dpp@dppireland.ie">dpp@dppireland.ie</a> / <a href="http://www.dppireland.ie">www.dppireland.ie</a></p><p></p><p><strong>Criminal Injuries Compensation Scheme</strong></p><p>Department of Justice,</p><p>Bishop’s Square,</p><p>Redmond’s Hill,</p><p>Dublin 2, D02 TD 99.</p><p>(01) 479 0290 / Website <a href="http://www.gov.ie/criminalinjuries">www.gov.ie/criminalinjuries</a></p><p><strong></strong></p><h3><span class="underline"><strong>Feedback, thanks and complaints </strong></span></h3><p>An Garda Síochána strives to deliver a consistent service to all victims of crime in a non-discriminatory manner. To help us achieve this, your feedback is important. We understand that in order to improve our service, we need to listen and respond to the needs and views of victims and others who utilise the services of An Garda Síochána you can email the <a href="mailto:gnpsb@garda.ie">Garda National Protective Services Bureau</a>.</p><h3><span class="underline"><strong>If we do not meet your expectations </strong></span></h3><p>If you are not satisfied with our service as a victim or if you have any questions, suggestions or feedback on any aspect of your treatment by members of the Garda Síochána, please do not hesitate to contact your local Garda Superintendent or your Divisional <a href="/en/victim-services/find-my-local-victim-service-office/">Garda Victim Service Office </a>during business hours. Contact details are available <a href="/en/Contact-Us/Station-Directory/">here</a> or in the telephone directory (green pages) under 'An Garda Síochána'.</p><p>You may also refer a complaint to the Garda Síochána Ombudsman Commission (GSOC) who are based at 150 Abbey Street Upper Dublin 1 and can be contacted on 0818 600 800 / (01) 871 6727<strong> </strong>/ <a href="mailto:info@gsoc.ie%20">info@gsoc.ie </a>/ <a href="http://www.gardaombudsman.ie/">www.gardaombudsman.ie</a></p><h3><strong><span class="underline">Useful documents for victims of crime </span></strong></h3><p>We have included links to some useful documents below that may assist with any queries in relation to An Garda Síochána and victims of crime.</p><ul><li><a href="https://www.irishstatutebook.ie/eli/2017/act/28/enacted/en/html?q=victims+of+crime" rel="">Criminal Justice (Victims of Crime) Act 2017</a></li><li><a href="http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32012L0029">European Union Directive 2012/29/EU establishing minimum standards on the rights, supports and protection of victims of crime </a></li><li><a href="https://www.garda.ie/en/victim-services/where-else-can-i-get-support-/finding-your-way-a-guide-for-families-of-victims-of-road-traffic-collisions-2024.pdf">Finding Your Way – A Guide for Families of Victims of Road Traffic Collisions (PARC Booklet 2024 Edition)</a></li><li><a href="/en/victim-services/where-else-can-i-get-support-/irva-4-page-leaflet-august-2022-hr.pdf">IRVA Irish Road Victims Association</a></li><li><a href="https://assets.hse.ie/media/documents/ncr/sexual-assault-response-team-national-guidelines.pdf">National Guidelines on Referral and Forensic Clinical Examination Following Rape and Sexual Assault (Ireland)</a></li><li><a href="https://www.rcni.ie/wp-content/uploads/Guide-to-the-Legal-Process-for-Survivors-of-Sexual-Violence-2nd-Edition-3.pdf">Guide to the Legal Process for Survivors of Sexual Violence</a></li><li><a href="https://www.drcc.ie/fyw">Finding your Way after Sexual Violence</a></li><li><a href="https://www.garda.ie/en/victim-services/garda-victim-service/victim-charter-2020.pdf">An Garda Síochána Victims Charter- English Version</a></li><li><a href="https://www.dppireland.ie/app/uploads/2019/03/ENG_Making_a_Victim_Impact_Statement_Sept_2018.pdf">Making a Victim Impact Statement – English Version </a> </li><li><a href="https://www.dppireland.ie/app/uploads/2021/03/Going_to_CourtUpdated_Jan2021.pdf">Going to Court as a Witness - English Version January 2021</a></li><li><a href="https://www.victimscharter.ie/">Victim Charter website</a></li><li><a href="https://garda.ie/en/victim-services/garda-victim-service/victim-information-booklet-september-2022.pdf">Victim Information Booklet</a></li><li><a href="/en/roads-policing/roads-policing-unit/roads-policing-initiatives/irva-guide-for-families-bereaved-by-road-collisions.pdf">IRVA - Guide for Families Bereaved by Road Collisions</a></li></ul><div class="clearfix"></div><div class="related-items"><div class="heading-text clearfix"> Related Link(s) <span aria-expanded="true" class="accordion-btn"><i class="fa fa-minus"></i></span></div><div class="related-item"><div class="related-item-content"><p class="name"><a href="/en/about-us/organised-serious-crime/garda-national-protective-services-bureau-gnpsb-/">Garda National Protective Services Bureau (GNPSB)</a></p><p class="summary">Garda National Protective Services Bureau (GNPSB) provides guidance on cases that involve sexual crime, child protection and domestic abuse amongst others</p></div></div></div><div class="related-items resource"><div class="heading-text clearfix"> Related File(s) <span class="accordion-btn"><i aria-expanded="true" class="fa fa-minus"></i></span></div><div class="file-list"><ul><li><a target="_blank" href="/en/victim-services/where-else-can-i-get-support-/finding-your-way-a-guide-for-families-of-victims-of-road-traffic-collisions-2024.pdf" title="Finding Your Way A Guide for Families of Victims of Road Traffic Collisions 2024"><img src="/en/victim-services/where-else-can-i-get-support-/finding-your-way-a-guide-for-families-of-victims-of-road-traffic-collisions-2024.pdf?type=pdfPreview&width=180
 " alt=""><div class="file-detail"><span class="file-name">Finding Your Way A Guide for Families of Victims of Road Traffic Collisions 2024</span><div class="clearfix"><span class="file-date">12/11/2024</span><span class="file-extension">pdf</span><span class="file-size">7.1Mb </span></div></div></a></li><li><a target="_blank" href="/en/victim-services/where-else-can-i-get-support-/irva-4-page-leaflet-august-2022-hr.pdf" title="IRVA 4 Page Leaflet August 2022 HR"><img src="/en/victim-services/where-else-can-i-get-support-/irva-4-page-leaflet-august-2022-hr.pdf?type=pdfPreview&width=180
 " alt=""><div class="file-detail"><span class="file-name">IRVA 4 Page Leaflet August 2022 HR</span><div class="clearfix"><span class="file-date">01/12/2022</span><span class="file-extension">pdf</span><span class="file-size">4.1Mb </span></div></div></a></li><li><a target="_blank" href="/en/roads-policing/roads-policing-unit/roads-policing-initiatives/irva-guide-for-families-bereaved-by-road-collisions.pdf" title="IRVA- Guide for Families Bereaved by Road Collisions"><img src="/en/roads-policing/roads-policing-unit/roads-policing-initiatives/irva-guide-for-families-bereaved-by-road-collisions.pdf?type=pdfPreview&width=180
 " alt=""><div class="file-detail"><span class="file-name">IRVA Guide for Families Bereaved by Road Collisions</span><div class="clearfix"><span class="file-date">23/02/2023</span><span class="file-extension">pdf</span><span class="file-size">7.1Mb </span></div></div></a></li></ul></div></div><script type="text/javascript"> var mapOverlayUrl = ''; </script> <div id="map" style="display:none; position: relative; width: 500px; height: 400px"> </div> </form> </article> </div> <div class="outer-aside hidden-print"> <div class="blue-space hidden-sm"></div> <div class="col-md-2 column-md left-column"> <nav id="asideNav" class="hidden-print"><ul> <li class="level-1 first"><a href="/en/victim-services/garda-victim-service/"><span>Garda Victim Service </span></a></li> <li class="level-1"><a href="/en/victim-services/reporting-a-crime-faqs/"><span>Reporting a crime: FAQs</span></a></li> <li class="level-1"><a href="/en/victim-services/declare-a-theft/"><span>Declare a theft </span></a></li> <li class="level-1"><a href="/en/victim-services/protection-or-special-assistance-for-victims/"><span>Protection or special assistance for victims</span></a></li> <li class="level-1"><a href="/en/victim-services/find-my-local-victim-service-office/"><span>Find my local Victim Service Office</span></a></li> <li class="active level-1 last"><a href="/en/victim-services/where-else-can-i-get-support-/"><span>Where else can I get support? </span></a></li> </ul></nav> </div> </div> </div> </div> </div> </div> <footer class="global-footer hidden-print" id="footer" > <div id="ctl00_ctl00_FooterPanel_mainFooter" class="top hidden-xs"> <div class="container"> <div class="col-sm-8 padding-0"> <h3 style="width:90%;">Sitemap</h3> <div class="footer-menu"> <ul><li class="
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