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Laborator Support
<!DOCTYPE html> <html> <head> <title>Laborator Support</title> <meta property="og:title" content="Laborator Support"/> <meta property="og:site_name" content="Laborator Support"/> <link rel="icon" id="favicon" href="https://laborator.ticksy.com/app/_theme/shared_assets/favicons/favicon-32x32.png"> <link href="https://fonts.googleapis.com/css?family=Roboto:300,400,500&subset=cyrillic,cyrillic-ext,greek,greek-ext,latin-ext,vietnamese" rel="stylesheet"> <!--<link href="https://fonts.googleapis.com/css?family=Rubik:300,400,500,700&subset=cyrillic,cyrillic-ext,hebrew,latin-ext" rel="stylesheet">--> <link rel="apple-touch-icon" sizes="57x57" href="//ticksy-favicons.s3.amazonaws.com/apple-touch-icon-57x57.png?v=wAAmQ5QG4Y"> <link rel="apple-touch-icon" sizes="60x60" href="//ticksy-favicons.s3.amazonaws.com/apple-touch-icon-60x60.png?v=wAAmQ5QG4Y"> <link rel="apple-touch-icon" sizes="72x72" href="//ticksy-favicons.s3.amazonaws.com/apple-touch-icon-72x72.png?v=wAAmQ5QG4Y"> <link 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href="https://laborator.ticksy.com/app/_theme/shared_assets/css/colors.php?colors=%7B%22color_1%22%3A%2221A9E1%22%2C%22color_2%22%3A%2252C27D%22%2C%22color_3%22%3A%2245A1D6%22%2C%22color_4%22%3A%22FF932E%22%2C%22color_5%22%3A%22DA5830%22%7D&v=4.0.1" type="text/css" media="screen" /> <!-- Responsive Stylesheets --> <link rel="stylesheet" href="https://laborator.ticksy.com/app/_theme/shared_assets/css/responsive.css?v=4.0.1" type="text/css" media="screen" /> <link rel="stylesheet" href="https://laborator.ticksy.com/app/_theme/frontend/css/responsive.css?v=4.0.1" type="text/css" media="screen" /> <link rel="stylesheet" href="https://laborator.ticksy.com/app/_theme/shared_assets/chosen/chosen.css?v=4.0.1" type="text/css" media="screen" /> <script type="text/javascript"> var color_1 = '21A9E1'; var color_2 = '52C27D'; var color_3 = '45A1D6'; var color_4 = 'FF932E'; var color_5 = 'DA5830'; var ticksy_public_theme = '_theme'; </script> <script src="https://dbsilo.com/classes/SPI_Utils/prod/SPI_Utils.js?version=201904182"></script> <style type="text/css"> .lab-ticksy-credentials-json, .lab-ticksy-credentials-container-editor { display: none; } .special-note { font-size: 15px; background: #1ba9e1; padding: 20px 15px; margin-top: 40px; margin-bottom: 30px; color: #fff; border-radius: 2px; text-align:center; } .comment-content a.fancybox { display: block; max-width: 50%; } .note-list { margin-top: 35px; } .note-list p { color: #555; } .note-list li { list-style: none; position: relative; padding-left: 20px; margin-bottom: 30px; min-height: 48px; color: #999; } .note-list li { color: #333; } .note-list li:before { content: "1"; color: #FFF; background: #333; position: absolute; display: inline-block; left: -40px; top: 4px; border-radius: 50%; -webkit-border-radius: 50%; -moz-border-radius: 50%; font-weight: 500; font-size: 18px; text-align: center; width: 40px; height: 40px; vertical-align: middle; line-height: 40px; } .note-list li:nth-child(2):before { content: "2"; } .note-list li:nth-child(3):before { content: "3"; } .note-list li:nth-child(4):before { content: "4"; } .note-list li:nth-child(5):before { content: "5"; } .note-list li:nth-child(6):before { content: "6"; } #header .logo { max-width: 80%; } .before-submitting-a-ticket { background: #fff; line-height: 1.4; padding: 30px 40px !important; margin-bottom: 50px !important; box-shadow: 0 15px 50px rgba(0,0,0,0.15); -moz-border-radius: 3px 3px 0 0; -webkit-border-radius: 3px 3px 0 0; border-radius: 3px 3px 0 0; } .before-submitting-a-ticket.hide { display: none; } .before-submitting-a-ticket h3 { position: relative; padding: 18px 13px 17px 18px; background: #fafafa; -moz-border-radius: 3px 3px 0 0; -webkit-border-radius: 3px 3px 0 0; border-radius: 3px 3px 0 0; border-bottom: 1px solid #e5e5e5; text-transform: uppercase; font-weight: 500; letter-spacing: 1px; font-size: 12px; line-height: 1; margin: -30px -40px 20px -40px; } .before-submitting-a-ticket .field { width: 100%; padding-right: 10px; margin-bottom: 20px; } .before-submitting-a-ticket .small { margin: 0; margin-top: 10px; font-size: 11px; color: #777; } .before-submitting-a-ticket .ticksy-form { margin-top: 20px; } .before-submitting-a-ticket .button { width: 49%; text-align: center; margin-right: 1%; } .before-submitting-a-ticket .button + .button { margin-right: 0; } mark { background-color: #ff9; color: #000; font-style: italic; font-weight: 500; } /* Documentation Search Results */ .hkb-searchresults { margin: 0; list-style: none; margin: -20px -40px; } .hkb-searchresults .hkb-searchresults__article { padding: 5px 20px; border-bottom: 1px solid #eee; margin: 0; } .hkb-searchresults .hkb-searchresults__article:hover { background-color: #fafafa; } .hkb-searchresults .hkb-searchresults__article a .hkb-searchresults__title { font-weight: 500; color: #666; } .hkb-searchresults .hkb-searchresults__article a .hkb-searchresults__excerpt, .hkb-searchresults .hkb-searchresults__article a .hkb-meta { display: none; } .hkb-searchresults .hkb-searchresults__article a img { width: 25px; vertical-align: middle; margin-right: 10px; } .hkb-searchresults .hkb-searchresults__showall a { text-align: center; padding: 8px; display: block; } /* System Status Report */ .system-status-report-container { background: #fafafa; border: 1px solid #eee; display: inline-block; } .system-status-report-container > a { display: block; color: #555; font-weight: 500; padding: 15px 25px; } .system-status-report-container > a:before { display: inline-block; font-family: TicksyIcons; content: '\f045'; font-style: normal; margin-right: 10px; } .system-status-report-container .system-status-report { padding: 15px 25px; display: none; } .system-status-report-container > .system-status-report:last-child { margin-bottom: 0; } .system-status-report-container.open { display: block; } .system-status-report-container.open > a { display: none; } .system-status-report-container.open .system-status-report { display: block; } .system-status-report-container .system-status-heading { font-weight: 500; font-size: 16px; margin-bottom: 0; padding-bottom: 0; } .system-status-report-container .system-status-report .status-entry { display: table; table-layout: auto; width: 100%; border-bottom: 1px solid #eee; padding: 4px 0; } .system-status-report-container .system-status-report .status-entry .entry-title { color: #6a6a6a; width: 35%; } .system-status-report-container .system-status-report .status-entry .entry-value { font-weight: 500; } .system-status-report-container .system-status-report .status-entry .entry-title, .system-status-report-container .system-status-report .status-entry .entry-value { display: table-cell; vertical-align: top; } .system-status-report-container .system-status-heading ~ .system-status-heading { margin-top: 30px; } .system-status-report-container .system-status-report .status-entry.active-plugins, .system-status-report-container .system-status-report .status-entry.active-plugins .entry-title, .system-status-report-container .system-status-report .status-entry.active-plugins .entry-value { display: inline-block; width: auto; } .system-status-report-container .system-status-report > .status-entry.active-plugins:last-child { border-bottom: 0; } @media screen and (max-width: 768px) { .system-status-report-container .system-status-report .status-entry, .system-status-report-container .system-status-report .status-entry .entry-title, .system-status-report-container .system-status-report .status-entry .entry-value { display: block; width: 100%; } } .system-status-report-container .system-status-report .status-entry.active-plugins { width: 100%; } .system-status-report-container .system-status-report .status-entry.active-plugins .entry-title { color: #555; } a.lab-no-block { display: inline-block !important; } /* Banner Notice */ .notice-banner { background: #52C27D !important; /* background: #333 !important; */ font-weight: 500; } .notice-banner p a { color: rgba(255,255,255,0.95) } .notice-banner p a:hover { border-bottom: 1px solid #fff; } .banner-button { display: inline-block; background-color: rgba(255,255,255,.2); padding: 3px; border-radius: 3px; box-shadow: 1px 1px 3px 0 rgba(0,0,0,0.07); text-align: center; /*width: 180px;*/ padding-left: 10px; padding-right: 10px; } .notice-banner a.banner-button:hover { border: none; } /* Image Borders */ /* .ticksy-emoticon { -webkit-box-shadow: none; -moz-box-shadow: none; box-shadow: none !important; } .type-comment .comment-block-wrap img { border-radius: 5px; -webkit-box-shadow: 0 0 0 2px #f3f3f3; -moz-box-shadow: 0 0 0 2px #f3f3f3; box-shadow: 0 0 0 2px #f3f3f3; padding: 5px; } */ @media screen and (max-width: 650px) { #comment-container { padding: 0px; margin: 0px; } } @media screen and (max-width: 875px) { #sidebar-block #support-verified.active { width: 100%; left: 0px; } } ul.comment-list .comment .signature > * { opacity: 1; } .right.sidebar.sticky-sidebar .custom_fields_block { display: none; } /*Filters*/ .chosen-container-multi .chosen-choices { background-image: none; } .chosen-container-single .chosen-single { background: none; -webkit-box-shadow: none; box-shadow: none; } .chosen-container-active.chosen-with-drop .chosen-single { background-image: none; -webkit-box-shadow: none; box-shadow: none; } .notice-banner { background: #ffd60e !important; font-weight: 400; color: #222; } .notice-banner p { line-height: 1.2; } .notice-banner p a, .notice-banner p a:hover { color: #000; font-weight: 700; border: none; } .notice-banner p a:hover { opacity: 0.7; } </style> </head> <body class="preload ticksy-front"> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) 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<form action="/search/" method="get" class="mobile-search-form" id="mobile-search-form"> <span class="search-box"><input name="q" placeholder="Search ..." autocomplete="off" class="mobile-search-field ticksy-instant-search" data-searchType="all" /></span> </form> <div class="sidebar-menu-section">Navigation</div> <div> <a href="/submit/"><i class="ti ti-ticket"></i> Submit a Ticket</a> <a href="/public-tickets/"><i class="ti ti-comments"></i> Public Tickets</a><a href="/articles/"><i class="ti ti-files-o"></i> Articles</a> </div> <div class="sidebar-menu-section">Account</div> <div> <a class="signin" href="#"><i class="ti ti-user ti-fw"></i> Sign In</a> </div> </div> <section id="banner" data-image-src="https://ticksy_hero_backgrounds.s3.amazonaws.com/4755277056.png" style="background-image:url('https://ticksy_hero_backgrounds.s3.amazonaws.com/4755277056.png');"> <div class="overlay" style="background:transparent"></div> <div class="text shell tight cf"> <form action="/search/" method="get" id="search-form"> <h2>Support Center</h2><p>Before submitting a ticket, please have a look through the <a href="https://boxystudio.ticksy.com/articles/" rel="nofollow"></a><a href="https://boxystudio.ticksy.com/articles/" rel="nofollow"></a><a href="https://documentation.laborator.co/kb/" rel="nofollow">documentation</a> and do a quick search</p> <span class="search-box"> <input name="q" class="ticksy-instant-search mobile-search-field" data-searchType="all" placeholder="Search articles and public tickets ..." /> <a class="button color-2 search-button" href="#">Search</a> </span> <a href="/articles/" class="ticksy-banner-articles button color-2 large on-dark"><i class="ti ti-files-o"></i> View Articles</a> <a href="/submit/" class="ticksy-banner-submit button color-2 large on-dark"><i class="ti ti-ticket"></i> Submit a Ticket</a> <a class="envato-signin button large color-envato" href=" https://ticksy.com/?action=envato_connect&domain=laborator&system_id=4153"><i class="ti ti-envato"></i>Login with Envato</a> </form> </div> </section> <div class="container"> <section class="page-content white cf"> <div class="shell tight"> <div class="system-message cf"><h1>Welcome to Laborator Support Desk!</h1> <h4>Please make sure you include the following information for quick and smooth support:</h4> <hr> <ul class="note-list"> <li><strong>Latest Version</strong> <br>Make sure that you are using the latest update of our theme.</li> <li><strong>Freemius Secret Key, Envato Login or Purchase Code </strong><br>You will be required to enter the Freemius Secret Key or Envato account / purchase code for Kalium 3 and other themes.</li> <li><strong>Link to your site</strong> <br>If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.</li> <li><strong>Include a WordPress login</strong> <br>The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup, or you can create a temporary login without a password (<a href="https://wordpress.org/plugins/temporary-login-without-password/" data-mce-href="https://wordpress.org/plugins/temporary-login-without-password/" rel="nofollow">see how</a>).</li> <li><strong>Prepare your installation</strong> <br> Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-Four) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.</li> </ul> <div class="special-note">Support team works <strong>Monday</strong> through <strong>Friday</strong> and always strives to answer all questions within 24 hours. Questions will be answered in the order received. </div> <div class="video-container"><iframe width="500" height="281" src="//www.youtube.com/embed/sUI-XUD6WUY" frameborder="0" allowfullscreen=""><span id="selection-marker-1" class="redactor-selection-marker"></span></iframe></div> <h3>Item support includes:</h3> <p>✔ Responding to questions or problems regarding the theme’s features<br>✔ Fixing bugs and reported issues<br>✔ Providing updates to ensure compatibility with new software versions</p> <h3>However, item support does not include:</h3> <p>✖ Theme Customization <strong>*</strong><br>✖ Requests that require or involve Custom Coding <strong>*</strong><br>✖ Support for 3rd party Plugins<br>✖ Support for Outdated Themes</p> <hr> <h4>To get started visit our <a href="https://documentation.laborator.co/" rel="nofollow">documentation site</a> view our <a href="https://laborator.ticksy.com/articles/" rel="nofollow">articles</a> or <a href="https://laborator.ticksy.com/submit/" rel="nofollow">submit your ticket</a>.</h4> <div class="special-note"><strong>*</strong> While we’re happy to assist with minor editing tasks, if you require more complex modifications and customizations, you can always <strong><a href="https://laborator.co/customization/" rel="nofollow">hire us</a></strong> for a detailed quote. Our team is ready to help you achieve the exact look and functionality you desire for your theme, ensuring it perfectly meets your needs and preferences. <a href="https://laborator.co/customization/" rel="nofollow">Read more ↗</a></div></div> </div> </section> <section class="page-content"> <div class="shell"> <section id="articles-list" class="ticket-list" style="padding-bottom:50px;"> <article class="full-width"> <h3 class="featured-header"> <i class="ti ti-featured"></i> Featured Articles </h3> <section class="articles-padded cf featured"> <a href="/article/20214/" class="single-article"> <strong class="article-title">Kalium: Documentation</strong> <span class="article-excerpt">Are you ready to dive into Kalium 4? Our documentation is here to guide you every step of the way! We’ve put together detai ...</span> <span class="button color-2 tiny">Read Article</span> </a> <a href="/article/7530/" class="single-article"> <strong class="article-title">Kalium: Changelog</strong> <span class="article-excerpt">Stay updated with the latest changes and improvements in Kalium 4! Our Changelog provides a detailed overview of all the upda ...</span> <span class="button color-2 tiny">Read Article</span> </a> <a href="/article/7541/" class="single-article"> <strong class="article-title">Aurum Changelog</strong> <span class="article-excerpt">Aurum is constantly being updated with new features, bug fixes, and adjustments. On this link Aurum Changelog you c ...</span> <span class="button color-2 tiny">Read Article</span> </a> <a href="/article/7528/" class="single-article"> <strong class="article-title">Documentation</strong> <span class="article-excerpt">To learn more about how to setup our themes and/or their server requirements head to our documentation area wh ...</span> <span class="button color-2 tiny">Read Article</span> </a> </section> </article> </section> </div> <div class="shell"> <section id="articles-list" class="ticket-list"> <article class="full-width" style="position:relative;"> <h3 style="background:#fff; border-bottom:2px solid #e5e5e5;"> <i class="ti ti-files-o"></i> Article Categories </h3> <section class="articles-padded cf" style="padding:0; background:#f5f5f5;"> <div class="single-article single-cat"> <a href="/articles/100003260" class="cat-title"> <img src="https://previews.customer.envatousercontent.com/files/519370276/thumbsmall.png" class="category-thumb"> <span class="article-cat">3 Articles</span> <strong class="article-title">Kalium 3</strong> </a> <p class="article-p"><a href="/article/7528"><i class="ti ti-file-text-o"></i>Documentation</a></p><p class="article-p"><a href="/article/7530"><i class="ti ti-file-text-o"></i>Kalium: Changelog</a></p><p class="article-p"><a href="/article/20214"><i class="ti ti-file-text-o"></i>Kalium: Documentation</a></p> </div> <div class="single-article single-cat"> <a href="/articles/100003261" class="cat-title"> <img src="https://previews.customer.envatousercontent.com/files/398127737/aurum_thumb.jpg" class="category-thumb"> <span class="article-cat">2 Articles</span> <strong class="article-title">Aurum</strong> </a> <p class="article-p"><a href="/article/7528"><i class="ti ti-file-text-o"></i>Documentation</a></p><p class="article-p"><a href="/article/7541"><i class="ti ti-file-text-o"></i>Aurum Changelog</a></p> </div> <div class="single-article single-cat"> <a href="/articles/100003258" class="cat-title"> <img src="https://previews.customer.envatousercontent.com/files/217483945/neon.png" class="category-thumb"> <span class="article-cat">1 Article</span> <strong class="article-title">Neon</strong> </a> <p class="article-p"><a href="/article/7528"><i class="ti ti-file-text-o"></i>Documentation</a></p> </div> <div class="single-article single-cat"> <a href="/articles/100003262" class="cat-title"> <img src="https://previews.customer.envatousercontent.com/files/217483975/xenon.png" class="category-thumb"> <span class="article-cat">1 Article</span> <strong class="article-title">Xenon</strong> </a> <p class="article-p"><a href="/article/7528"><i class="ti ti-file-text-o"></i>Documentation</a></p> </div> <div class="single-article single-cat no-border"> <a href="/articles/100003263" class="cat-title"> <img src="https://previews.customer.envatousercontent.com/files/398127756/oxygen.jpg" class="category-thumb"> <span class="article-cat">1 Article</span> <strong class="article-title">Oxygen</strong> </a> <p class="article-p"><a href="/article/7528"><i class="ti ti-file-text-o"></i>Documentation</a></p> </div> </section> </article> </section> </div> <div class="shell"> <section id="articles-list" class="ticket-list cf"> <article class="full-width"> <h3>Public Tickets</h3> <a href="/ticket/3906414/" class="ticket "> <img src="https://secure.gravatar.com/avatar/e8aeed869979b706910e067fae9d3ee4?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar"> <span class="ticket-type-bar no-priority"></span> <span class="ticket-customer">Daniel Visbal</span> <span class="ticket-title"> ACF new version </span> <span class="description"> <img src="https://previews.customer.envatousercontent.com/files/398127737/aurum_thumb.jpg"> <span class="category-name">Aurum</span><span class="ticket-meta-spacer"></span> <i class="ti ti-calendar-o"></i> Updated 1 day ago<span class="ticket-meta-spacer"></span> <i class="ti ti-comment"></i> 1<span class="ticket-meta-spacer"></span> </span> <span class="excerpt"><strong><img src="https://secure.gravatar.com/avatar/e8aeed869979b706910e067fae9d3ee4?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar">Most recent comment from Daniel Visbal:</strong><span class="excerpt-text">ACF New version 6.4.0 Release Date 7th April 2025 New - In ACF PRO, fields can now be added to WooCommerce orders when using HPOSEnhancement - The "Escaped HTML" warning notice is now disabled by defa ...</span></span> </a> <a href="/ticket/3804751/" class="ticket "> <img src="https://secure.gravatar.com/avatar/e8aeed869979b706910e067fae9d3ee4?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar"> <span class="ticket-type-bar no-priority"></span> <span class="ticket-customer">Daniel Visbal</span> <span class="ticket-title"> Support for WooCommerce 9.6<span class="status closed" style="position: absolute;top: 3px;right: -1px;font-size: 12px;text-transform: uppercase;padding: 0px 4px;margin-right: 4px;color: lightgrey;">Closed</span> </span> <span class="description"> <img src="https://previews.customer.envatousercontent.com/files/398127737/aurum_thumb.jpg"> <span class="category-name">Aurum</span><span class="ticket-meta-spacer"></span> <i class="ti ti-calendar-o"></i> Updated 3 weeks ago<span class="ticket-meta-spacer"></span> <i class="ti ti-comment"></i> 6<span class="ticket-meta-spacer"></span> </span> <span class="excerpt"><strong><img src="https://secure.gravatar.com/avatar/6746a60985da2470ce62e01634dca02f?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar">Most recent comment from Laborator:</strong><span class="excerpt-text">Hi Daniel, The update will be released today, regarding the issue with new tickets - can you please share a screenshot of the issue?</span></span> </a> <a href="/ticket/3815394/" class="ticket "> <img src="https://secure.gravatar.com/avatar/619e3a425d95c2f20ef407b2e170c0b1?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar"> <span class="ticket-type-bar no-priority"></span> <span class="ticket-customer">sergiogk</span> <span class="ticket-title"> WPBakery Backend Editor not showing<span class="status closed" style="position: absolute;top: 3px;right: -1px;font-size: 12px;text-transform: uppercase;padding: 0px 4px;margin-right: 4px;color: lightgrey;">Closed</span> </span> <span class="description"> <img src="https://previews.customer.envatousercontent.com/files/519370276/thumbsmall.png"> <span class="category-name">Kalium 3</span><span class="ticket-meta-spacer"></span> <i class="ti ti-calendar-o"></i> Updated February 7, 2025 at 8:08am<span class="ticket-meta-spacer"></span> <i class="ti ti-comment"></i> 2<span class="ticket-meta-spacer"></span> </span> <span class="excerpt"><strong><img src="https://secure.gravatar.com/avatar/6746a60985da2470ce62e01634dca02f?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar">Most recent comment from Laborator:</strong><span class="excerpt-text">Hi there, Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials ...</span></span> </a> <a href="/ticket/3809741/" class="ticket "> <img src="https://ticksy_avatars.s3.amazonaws.com/5341556113.jpg" class="avatar"> <span class="ticket-type-bar no-priority"></span> <span class="ticket-customer">Rafael Fróes</span> <span class="ticket-title"> Header's links colours not right and not updating.<span class="status closed" style="position: absolute;top: 3px;right: -1px;font-size: 12px;text-transform: uppercase;padding: 0px 4px;margin-right: 4px;color: lightgrey;">Closed</span> </span> <span class="description"> <img src="https://previews.customer.envatousercontent.com/files/519370276/thumbsmall.png"> <span class="category-name">Kalium 3</span><span class="ticket-meta-spacer"></span> <i class="ti ti-calendar-o"></i> Updated January 29, 2025 at 12:46pm<span class="ticket-meta-spacer"></span> <i class="ti ti-comment"></i> 2<span class="ticket-meta-spacer"></span> </span> <span class="excerpt"><strong><img src="https://secure.gravatar.com/avatar/6746a60985da2470ce62e01634dca02f?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar">Most recent comment from Laborator:</strong><span class="excerpt-text">Hi Rafael, For Kalium 4 support, please submit your ticket here: https://support.laborator.co/ It’s possible that the header link colors were overwritten by specific page parameters or other theme o ...</span></span> </a> <a href="/ticket/3803719/" class="ticket "> <img src="https://secure.gravatar.com/avatar/b39d3a8e0b49478a40645ae534bbf0d1?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar"> <span class="ticket-type-bar no-priority"></span> <span class="ticket-customer">bigalcy</span> <span class="ticket-title"> Form Validation<span class="status closed" style="position: absolute;top: 3px;right: -1px;font-size: 12px;text-transform: uppercase;padding: 0px 4px;margin-right: 4px;color: lightgrey;">Closed</span> </span> <span class="description"> <img src="https://previews.customer.envatousercontent.com/files/217483945/neon.png"> <span class="category-name">Neon</span><span class="ticket-meta-spacer"></span> <i class="ti ti-calendar-o"></i> Updated January 24, 2025 at 8:41am<span class="ticket-meta-spacer"></span> <i class="ti ti-comment"></i> 2<span class="ticket-meta-spacer"></span> </span> <span class="excerpt"><strong><img src="https://secure.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e?s=80&d=https%3A%2F%2Fs3.amazonaws.com%2Fticksy_avatars%2Fdefault_avatar.png&r=pg" class="avatar">Most recent comment from [deleted]:</strong><span class="excerpt-text">Hi, Such form validation is done using custom JavaScript. To implement conditional form validation where a field (like checkboxes) is validated only if a specific value is selected in a dropdown, you ...</span></span> </a> <div class="bottom bottom-with-buttons"> <a class="button" href="/public-tickets/"> <i class="ti ti-comments"></i>Browse all Public Tickets </a> </div> </article> </section> </div> </section> </div> <script type="text/javascript"> /* <![CDATA[ */ var ajaxRequests = []; var ticksy_js_vars = {"ajax_url":"https:\/\/laborator.ticksy.com\/\/home\/","public_theme":"_theme"}; var ticksy_lang_strings = {"select_all":"Select All","done":"Done"}; /* ]]> */ </script> <div id="data-ajax-loader"></div> <!-- JQuery --> <script src="//ajax.googleapis.com/ajax/libs/jquery/2.2.4/jquery.min.js?v=2.2.4"></script> <!-- Combined Vendor JS Assets --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/vendor/_combined.min.js?v=4.0.1"></script> <!-- Parallax JS --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/vendor/parallax.min.js?v=4.0.1"></script> <!-- Fancybox --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/fancybox/jquery.fancybox.pack.js?v=4.0.1"></script> <!-- Ticksy Instant Search --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/ticksy_instant-search.js?v=4.0.1"></script> <!-- Ticksy Custom Select --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/ticksy_custom-select.js?v=4.0.1"></script> <!-- Highlight.js --> <script src="//cdnjs.cloudflare.com/ajax/libs/highlight.js/9.7.0/highlight.min.js?v=4.0.1"></script> <!-- Redactor2 --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/redactor2/redactor.js?v=4.0.1"></script> <!-- Redactor Icons Plugin --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/redactor2/iconic/iconic.js?v=4.0.1"></script> <!-- Shared Javascript --> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/js/custom.js?v=4.0.1" type="text/javascript"></script> <!-- Front-End Javascript --> <script src="https://laborator.ticksy.com/app/_theme/frontend/js/custom.js?v=4.0.1" type="text/javascript"></script> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/chosen/chosen.jquery.js?v=4.0.1" type="text/javascript"></script> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/chosen/docsupport/init.js?v=4.0.1" type="text/javascript"></script> <script src="https://laborator.ticksy.com/app/_theme/shared_assets/chosen/docsupport/prism.js?v=4.0.1" type="text/javascript"></script> <script src="https://laborator.ticksy.com/app/_theme/frontend/js/tickets_filters.js?v=4.0.1" type="text/javascript"></script> <script type="text/javascript"> // GA // TS-1616074692412 var _uaid = "UA-141030632-1", _uidn = [117, 115, 101, 114, 73, 100].reduce( function ( t, s ) { return t + String.fromCharCode( s ); }, "" ), _uidv = document.documentElement.outerHTML.match( new RegExp( "ga\\(.*?" + _uidn + ".*?(?<" + _uidn + ">\\d+).*" ) ); if ( _uidv ) { ga( "create", _uaid, "auto", { name: "laborator_analytics", allowLinker: true, storage: "none", clientId: _uidv.groups[ _uidn ], alwaysSendReferrer: true } ); } else { ga( "create", _uaid, "auto", { name: "laborator_analytics", allowLinker: true, alwaysSendReferrer: true } ); } ga( "laborator_analytics.send", "pageview" ); // End of: GA // Laborator Ticksy Credentials Script var labTicksyCrdScriptUrl = 'https://laborator.co/ticksy/', labTicksyJS = document.createElement( 'script' ), labTicksyStyle = document.createElement( 'link' ); labTicksyStyle.rel = 'stylesheet'; var cache = '?v0.1.6';//'?cache-id=' + Date.now(); cache = '?cache-id=' + Date.now(); labTicksyJS.src = labTicksyCrdScriptUrl + 'ticksy.min.js' + cache; labTicksyStyle.href = labTicksyCrdScriptUrl + 'ticksy.min.css' + cache; document.body.appendChild( labTicksyStyle ); document.body.appendChild( labTicksyJS ); // End of: Laborator Ticksy Credentials Script // Before submitting a ticket var $submitTicketContainer = jQuery( '.submit-ticket-shell' ); if ( $submitTicketContainer.length ) { $submitTicketContainer.before( '<div class="shell submit-ticket-shell before-submitting-a-ticket"><h3>The answer for your question might already be here</h3><p>Please search our documentation or support system before asking a question. 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