CINXE.COM

<!DOCTYPE html>   <html xmlns="http://www.w3.org/1999/xhtml" class="no-js" lang="en" dir="ltr">  <head>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5HHZ4ST');</script>  <meta charset="utf-8"/>  <title>Standard on Web Usability- Canada.ca</title> <meta content="width=device-width,initial-scale=1" name="viewport"/>  <script type="text/javascript" src="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v5_0_2/cdts/compiled/soyutils.js"></script> <script type="text/javascript" src="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v5_0_2/cdts/compiled/wet-en.js"></script> <script type="text/javascript" src="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v5_0_2/cdts/compiled/plugins-en.js"></script> <noscript>   <link href="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/assets/favicon.ico" rel="icon" type="image/x-icon"> <link rel="stylesheet" href="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/css/theme.min.css"> <link rel="stylesheet" href="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/cdts/cdtsfixes.css">      <link rel="stylesheet" href="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/css/noscript.min.css" /> <link rel="stylesheet" href="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/cdts/cdtsnoscript.css" /> </noscript>  <script type="text/javascript"> document.write(wet.builder.refTop({"cdnEnv":"prod","isApplication":false})); </script> <meta name="WebConfigHost" content="www" /> <link rel="stylesheet" href="./css/pol.css" /> <link href="//netdna.bootstrapcdn.com/font-awesome/4.0.3/css/font-awesome.css" rel="stylesheet"> <meta name="type" content="Standard" /> <meta name="typeid" content="36" /> <meta name="status" content="Approved" /> <meta name="statusid" content="1" /> <meta name="topicarea" content="Service and digital" /> <meta name="topicareaid" content="27" /> <meta name="topic" content="Information management " /> <meta name="topicid" content="29" /> <meta name="instrumentversion" content="Current" /> <meta name="instrumentversionid" content="7" /> <meta name="plannedaction" content="None" /> <meta name="plannedactionid" content="266" /> <meta name="subject" content="Standards" /> <meta name="subjectid" content="1039" /> <meta name="subject" content="Web sites" /> <meta name="subjectid" content="4039" /> <meta name="subject" content="Norme" /> <meta name="subjectid" content="5423" /> <meta name="subject" content="Site Web" /> <meta name="subjectid" content="5733" /> <script src="//assets.adobedtm.com/be5dfd287373/0127575cd23a/launch-f7c3e6060667.min.js "></script> <meta name="dc.title" content="Standard on Web Usability"> <meta name="dcterms.title" content="Standard on Web Usability"> <meta name="gc.description.Long" content="Describes the usability requirements for Government of Canada websites, including requirements for domain names, terms, conditions and archiving online web content, as well as common page layouts and visual design elements."> <meta name="dcterms.description" content="Describes the usability requirements for Government of Canada websites, including requirements for domain names, terms, conditions and archiving online web content, as well as common page layouts and visual design elements."> <meta name="dc.creator" content="Treasury Board of Canada Secretariat"> <meta name="dcterms.creator" content="Treasury Board of Canada Secretariat"> <meta name="gc.institution" content="Government of Canada"> <meta name="dc.language" title="UTF-8" content="eng"> <meta name="dcterms.language" title="UTF-8" content="eng"> <meta name="dc.audience" content="public"> <meta name="dc.date.issued" title="W3CDTF" content="2011-10-13"> <meta name="dcterms.issued" title="W3CDTF" content="2011-10-13"> <meta name="dc.date.modified" title="W3CDTF" content="2013-11-27"> <meta name="dcterms.modified" title="W3CDTF" content="2013-11-27"> <meta name="dc.spatial.country" content="Canada"> <meta name="dcterms.spatial" content="Canada"> <meta name="dcterms.service" content="TBS-SCT_POL"> <meta name="dcterms.accessRights" content="2">   </head> <body vocab="http://schema.org/" typeof="WebPage"> <div id="def-top">  <ul id="wb-tphp"> <li class="wb-slc"><a class="wb-sl" href="#wb-cont">Skip to main content</a></li> <li class="wb-slc visible-sm visible-md visible-lg"><a class="wb-sl" href="#wb-info">Skip to "About this site"</a></li> </ul> <header role="banner"> <div id="wb-bnr" class="container"> <div class="row"> <div class="brand col-xs-8 col-sm-9 col-md-6"> <a href="https://www.canada.ca/en.html"><object type="image/svg+xml" tabindex="-1" data="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/assets/sig-blk-en.svg"></object><span class="wb-inv"> Government of Canada / <span lang="fr">Gouvernement du Canada</span></span></a> </div> <section class="wb-mb-links col-xs-4 col-sm-3 visible-sm visible-xs" id="wb-glb-mn"> <h2>Search and menus</h2> <ul class="list-inline text-right chvrn"> <li><a href="#mb-pnl" title="Search and menus" aria-controls="mb-pnl" class="overlay-lnk" role="button"><span class="glyphicon glyphicon-search"><span class="glyphicon glyphicon-th-list"><span class="wb-inv">Search and menus</span></span></span></a></li> </ul> <div id="mb-pnl"></div> </section> <section id="wb-srch" class="col-xs-6 text-right visible-md visible-lg"> <h2>Search</h2> <form action="https://www.canada.ca/en/sr.html" method="get" name="cse-search-box" role="search" class="form-inline"> <div class="form-group"> <label for="wb-srch-q" class="wb-inv">Search website</label> <input name="cdn" value="canada" type="hidden"> <input name="st" value="s" type="hidden"> <input name="num" value="10" type="hidden"> <input name="langs" value="en" type="hidden"> <input name="st1rt" value="1" type="hidden"> <input name="s5bm3ts21rch" value="x" type="hidden"> <input id="wb-srch-q" list="wb-srch-q-ac" class="wb-srch-q form-control" name="q" type="search" value="" size="27" maxlength="150" placeholder="Search Canada.ca"> <input type="hidden" name="_charset_" value="UTF-8"> <datalist id="wb-srch-q-ac">   </datalist> </div> <div class="form-group submit"> <button type="submit" id="wb-srch-sub" class="btn btn-primary btn-small" name="wb-srch-sub"><span class="glyphicon-search glyphicon"></span><span class="wb-inv">Search</span></button> </div> </form> </section> </div> </div> <nav role="navigation" id="wb-sm" class="wb-menu visible-md visible-lg" typeof="SiteNavigationElement"> <div class="container nvbar"> <h2>Topics menu</h2> <div class="row"> <ul class="list-inline menu"> <li><a href="https://www.canada.ca/en/services/jobs.html">Jobs</a></li> <li><a href="https://www.canada.ca/en/services/immigration-citizenship.html">Immigration</a></li> <li><a href="https://travel.gc.ca/">Travel</a></li> <li><a href="https://www.canada.ca/en/services/business.html">Business</a></li> <li><a href="https://www.canada.ca/en/services/benefits.html">Benefits</a></li> <li><a href="https://www.canada.ca/en/services/health.html">Health</a></li> <li><a href="https://www.canada.ca/en/services/taxes.html">Taxes</a></li> <li><a href="https://www.canada.ca/en/services.html">More services</a></li> </ul> </div> </div> </nav> <nav role="navigation" id="wb-bc" property="breadcrumb"> <h2>You are here:</h2> <div class="container"> <div class="row"> <ol class="breadcrumb"> <li><a href="https://www.canada.ca/en.html">Home</a></li> </ol> </div> </div> </nav> </header> </div>  <script type="text/javascript"> var defTop = document.getElementById("def-top"); defTop.outerHTML = wet.builder.top({"cdnEnv":"prod","search":true,"lngLinks":[{"href":"doc-fra.aspx?id=24227","lang":"fr","text":"Français"}],"showPreContent":true,"breadcrumbs":[{"href":"http://www.canada.ca/en/index.html","title":"Home"},{"href":"http://www.canada.ca/en/government/system/index.html","title":"How government works"},{"href":"index-eng.aspx","title":"Policies, directives, standards and guidelines"}],"topSecMenu":false,"siteMenu":true}); </script> <main role="main" property="mainContentOfPage" class="container">  <h1 id="wb-cont" property="name">Standard on Web Usability</h1> <div class="row"> <div class="col-md-12"> Describes the usability requirements for Government of Canada websites, including requirements for domain names, terms, conditions and archiving online web content, as well as common page layouts and visual design elements. </div> <div class="col-md-12 text-right"> Date modified: 2013-11-27 </div> </div> <div class="row"> <div class="col-md-12"> <div class="row mrgn-tp-md">  <section class="col-xs-12 col-md-4 mrgn-bttm-sm pull-right"> <details class="pol-sb"> <summary><h2 class="h3"><span class="glyphicon glyphicon-wrench pull-right"></span>Supporting tools</h2></summary> <p><strong>Guide:</strong></p> <ul class="lst-spcd margin-top-medium"> <li><a href="doc-eng.aspx?id=27131">Technical specifications for the Web and mobile presence</a></li> </ul> </details> <details class="pol-sb"> <summary><h2 class="h3"><span class="glyphicon glyphicon-info-sign pull-right"></span>More information</h2></summary> <p><strong>Directive:</strong></p> <ul class="lst-spcd margin-top-medium"> <li><a href="doc-eng.aspx?id=32601">Service and Digital, Directive on</a></li> </ul> <p><strong>Terminology:</strong></p> <ul class="lst-spcd margin-top-medium"> <li><a href="doc-eng.aspx?id=24227&section=glossary">Glossary</a></li> </ul> <p><strong>Topic:</strong></p> <ul class="lst-spcd margin-top-medium"> <li><a href="http://www.tbs-sct.gc.ca/hgw-cgf/oversight-surveillance/itpm-itgp/index-eng.asp">Service and digital</a></li> </ul> </details> <details class="pol-sb"> <summary><h2 class="h3"><span class="fa fa-sitemap pull-right"></span>Hierarchy</h2></summary> <div class="tv"> <ul class="tv-ul"> <li class="tv-li tv-first tv-last" aria-expanded="true"> <div class="tv-top"> <span class="tv-sp"></span><a href="#" class="tv-plus tv-action-expand"><img alt="Service and Digital, Directive on is collapsed. Click to expand." src="./img/tv/plus.png" /></a><a href="#" class="tv-minus tv-action-collapse"><img alt="Service and Digital, Directive on is expanded. Click to collapse." src="./img/tv/minus.png" /></a> <a href="doc-eng.aspx?id=32601" class="tv-in">Service and Digital, Directive on</a> </div> <ul class="tv-ul"> <li class="tv-li tv-last"> <div class="tv-top"> <span class="tv-sp"></span> <a href="doc-eng.aspx?id=24227" class="tv-in"><strong>Standard on Web Usability</strong></a> </div> </li> </ul> </li> </ul> <a class="btn btn-link" href="hierarch-eng.aspx#id24227"><span class="fa fa-sitemap"></span> View complete hierarchy</a> </div> </details> <details class="pol-sb"> <summary><h2 class="h3"><span class="fa fa-archive pull-right"></span>Archives</h2></summary> <p><strong>This standard replaces:</strong></p> <ul class="lst-spcd margin-top-medium"> <li><a href="doc-eng.aspx?id=25434">Common Look and Feel Standards for the Internet, Part 1: Standard on Web Addresses [2011-09-28]</a></li> <li><a href="doc-eng.aspx?id=25437">Common Look and Feel Standards for the Internet, Part 3: Standard on Common Web Page Formats [2011-09-28]</a></li> </ul> <a class="btn btn-link" href="arch-eng.aspx"><span class="fa fa-archive"></span> View all inactive instruments</a> </details> <a class="btn btn-default" href="doc-eng.aspx?id=24227&section=html" role="button" onclick="_gaq.push(['_trackEvent', 'policy suite', 'html', 'http://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=24227&section=html']);"><span class="glyphicon glyphicon-print"></span> Print-friendly</a> <a class="btn btn-default" href="doc-eng.aspx?id=24227&section=xml" role="button" data-gc-analytics="manualDownload" onclick="_gaq.push(['_trackEvent', 'policy suite', 'xml', 'http://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=24227&section=xml']);">XML</a> </section>  <section class="col-xs-12 col-md-8 pull-left"> <div class="btn-group mrgn-bttm-md"> <a class="btn btn-default doc-exall" href="#" onclick="_gaq.push(['_trackEvent', 'policy suite', 'expand all', 'http://www.tbs-sct.canada.ca/pol/doc.aspx?id=24227']);" >Expand all</a> <a class="btn btn-default doc-coall" href="#" onclick="_gaq.push(['_trackEvent', 'policy suite', 'collapse all', 'http://www.tbs-sct.canada.ca/pol/doc.aspx?id=24227']);" >Collapse all</a> </div> <div id="ps-doc"> <section class="alert alert-info"><h2>Note to reader</h2> <p>The Treasury Board of Canada Secretariat is currently reviewing the <em>Standard on Web Usability</em> to realign the dates within the standard to the timelines of the Web Renewal Initiative.</p> <p>Common Services Policy: Rescinded May 13, 2021 with the exception of subsection 6.5.3, Guard Services, in Appendix E: Mandatory Services which will remain in effect until March 31, 2023. On April 1, 2023, the Common Services policy will be rescinded in its entirety and archived.</p> </section> <div class="pol-cha"> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha1">1. Effective Date</h2></summary><div class="pol-content"> <p><strong>1.1</strong> This standard took effect on September 28, 2011, and was updated on March 31, 2013.</p> <p><strong>1.2</strong> New websites and Web applications must meet the requirements in Section 6 when they are published. Existing websites and Web applications must meet the requirements in Section 6 by March 31, 2016, with the exception of requirements 6.1.2 and 6.1.3, which must be met by July 31, 2013.</p> <p><strong>1.3</strong> This standard replaces Part 1: Standard on Web Addresses and Part 3: Standard on Common Web Page Formats of the <em>Common Look and Feel 2.0 Standards for the Internet</em>.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha2">2. Application</h2></summary><div class="pol-content"> <p><strong>2.1</strong> This standard applies to "departments" as defined in section 2 of the <a href="http://laws-lois.justice.gc.ca/eng/acts/F-11/"><em>Financial Administration Act</em></a>, with the exception of paragraphs (b) and (c), and unless excluded by specific acts, regulations or Orders in Council.</p> <p><strong>2.2</strong> Section 6 applies to all Government of Canada websites and Web applications that:</p> <ul> <li>Are public-facing (i.e., available to individuals and businesses outside of the Government of Canada); and</li> <li>Are those for which the department is accountable.</li> </ul> <p><strong>2.3</strong> Requirements 6.1.4 and 6.1.6 do not apply to Web pages that are not in HTML or XHTML (e.g., PDF documents).</p> <p><strong>2.4</strong> Requirement 6.1.7 applies only to Web content that is archived on the Web.</p> <p><strong>2.5</strong> Sections 7.3 and 8.2 relating to the role of the Treasury Board of Canada Secretariat in monitoring compliance and directing consequences for non-compliance do not apply with respect to the Office of the Auditor General, the Office of the Privacy Commissioner, the Office of the Information Commissioner, the Office of the Chief Electoral Officer, the Office of the Commissioner of Lobbying, the Office of the Commissioner of Official Languages and the Office of the Public Sector Integrity Commissioner. The deputy heads of these organizations are solely responsible for monitoring and ensuring compliance with the standard within their organizations, as well as for responding to cases of non-compliance in accordance with any Treasury Board instruments that provide principles and guidance on the management of compliance.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha3">3. Context</h2></summary><div class="pol-content"> <p><strong>3.1</strong> The Government of Canada’s presence on the Web is highly complex. Each department’s Web presence offers a wide variety of content to support informational and transactional services for individuals and businesses. Web pages are delivered through various devices and technologies that are constantly evolving. The Government of Canada is committed to optimizing the user experience with the online information and services provided through its Web and mobile presence.</p> <p><strong>3.2</strong> This standard mandates a basic structure for the design and layout of Government of Canada Web pages. This structure makes it easier to find and use information and services on Government of Canada websites. The <em>Technical Specifications for the Web and Mobile Presence</em> prescribes the visual elements and identifiers that apply to this structure. This standard supports an appropriate degree of consistency across websites and Web applications while giving departments the flexibility to use evolving technologies and to develop information and services for their target audiences.</p> <p><strong>3.3</strong> For the purposes of this standard, Web usability is defined as the extent to which specified users can find, understand and use information and services online. Web usability can be measured through the effectiveness and efficiency with which users can complete defined tasks online.</p> <p><strong>3.4</strong> To help ensure that websites and Web applications can be used effectively and efficiently, Web usability principles and approaches, such as user-centred design, should be implemented.</p> <p><strong>3.5</strong> This standard supports the <a href="/pol/doc-eng.aspx?id=12755"><em>Policy on Management of Information Technology</em></a> and the management of the Government of Canada’s Web presence by providing senior departmental officials, departmental chief information officers (CIOs) or equivalents, as well as heads of communications or other officials who support the management of information technology (IT), with additional requirements to ensure consistency in IT management processes.</p> <p><strong>3.6</strong> This standard is issued under the authority of section 7 of the <a href="http://laws-lois.justice.gc.ca/eng/acts/F-11/"><em>Financial Administration Act</em></a> by the Secretary of the Treasury Board pursuant to subsection 6(4) of the <em>Financial Administration Act </em>and section 3.5 of the <a href="/pol/doc-eng.aspx?id=12755"><em>Policy on Management of Information Technology</em></a>.</p> <p><strong>3.7</strong> This standard is to be read in conjunction with the <a href="/pol/doc-eng.aspx?id=23601"><em>Standard on Web Accessibility</em></a>, the <a href="/pol/doc-eng.aspx?id=25875"><em>Standard on Web Interoperability</em></a> and the <a href="/pol/doc-eng.aspx?id=27088"><em>Standard on Optimizing Websites and Applications for Mobile Devices.</em></a></p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha4">4. Definitions</h2></summary><div class="pol-content"> <p><strong>4.1</strong> Definitions to be used in the interpretation of this standard are in <a href="#appA">Appendix A</a>.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha5">5. Standard Statement</h2></summary><div class="pol-content"> <section class="pol-sub"><h3 id="sec5.1">5.1 Objective</h3><div class="pol-content"> <p><strong>5.1.1</strong> The objective of this standard is to ensure that Government of Canada websites and Web applications achieve a high level of Web usability.</p> </div></section> <section class="pol-sub"><h3 id="sec5.2">5.2 Expected Results</h3><div class="pol-content"> <p><strong>5.2.1 </strong>Government of Canada websites and Web applications respect usability principles and approaches.</p> </div></section> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha6">6. Requirements</h2></summary><div class="pol-content"> <h3>6.1 Web managers, functional specialists, Web content owners and equivalents are responsible for the following:</h3> <p><strong>6.1.1</strong> Ensuring that websites and Web applications meet the requirements for website addresses described in <a href="#appB">Appendix B</a>.</p> <p><strong>6.1.2</strong> Ensuring that websites and Web applications meet the requirements for global notices described in <a href="#appC">Appendix C</a>.</p> <p><strong>6.1.3</strong> Ensuring that Web pages meet the requirements for context-sensitive notices described in <a href="#appD">Appendix D</a>.</p> <p><strong>6.1.4</strong> Ensuring that websites and Web applications contain the mandatory elements described in <a href="#appE">Appendix E</a>.</p> <p><strong>6.1.5</strong> Ensuring that the Web development process meets the user-centred design requirements described in <a href="#appF">Appendix F</a>.</p> <p><strong>6.1.6</strong> Ensuring that websites and Web applications meet the requirements in the <em><a href="/ws-nw/mo-om/ts-st/index-eng.asp">Technical Specifications for the Web and Mobile Presence</a></em>.</p> <p><strong>6.1.7</strong> Ensuring that archived Web pages include an archived content notice to clearly inform users that the <a href="/ws-nw/mo-om/ts-st/p9-eng.asp">Web page has been archived on the Web as described in the <em>Technical Specifications for the Web and Mobile Presence</em></a>.</p> <p><strong>6.1.8</strong> Ensuring that <a href="/ws-nw/mo-om/ts-st/p5-eng.asp">websites and Web applications are optimized for mobile devices as described in the <em>Technical Specifications for the Web and Mobile Presence</em></a>.</p> <h3>6.2 Senior departmental officials, designated by the deputy head, are responsible for the following:</h3> <p><strong>6.2.1</strong> Overseeing the implementation of this standard in their department and carrying out the activities referred to in Section 7.2.</p> <p><strong>6.2.2</strong> Encouraging personnel to collaborate departmentally and interdepartmentally, to share expertise, and to build reusable components and tools.</p> <p><strong>6.2.3</strong> Ensuring that Web content supports the department’s mandate and priorities, and that key performance indicators are defined.</p> <h3>6.3 Departmental CIOs, or equivalents, are responsible for the following:</h3> <p><strong>6.3.1</strong> Ensuring that software and systems acquired by the department enable websites and Web applications to meet the requirements of this standard or that they can be modified to enable them to do so.</p> <p><strong>6.3.2</strong> Encouraging personnel to collaborate departmentally and interdepartmentally, to share expertise, and to build reusable components and tools.</p> <h3>6.4 Heads of communications are responsible for the following:</h3> <p><strong>6.4.1</strong> Ensuring that goals, content owners and target audiences are identified for each of the department’s websites and Web applications.</p> <p><strong>6.4.2</strong> Ensuring that domain names are approved for use, in consultation with the Privy Council Office.</p> <p><strong>6.4.3</strong> Ensuring that links to government priorities are approved for placement on the department’s home page, in consultation with the Privy Council Office.</p> <p><strong>6.4.4</strong> Ensuring that <a href="/ws-nw/mo-om/ts-st/p10-eng.asp">social media icons are used on Government of Canada websites as described in the <em>Technical Specifications for the Web and Mobile Presence</em></a>.</p> <p><strong>6.4.5</strong> Encouraging personnel to collaborate departmentally and interdepartmentally, to share expertise, and to build reusable components and tools.</p> <h3>6.5 Centres of Expertise are responsible for the following:</h3> <p><strong>6.5.1</strong> Serving as the primary point of contact between the Treasury Board of Canada Secretariat’s Chief Information Officer Branch and their department for questions and communications related to interpretation and implementation of this standard and related guidelines and tools.</p> <p><strong>6.5.2</strong> Participating in the interdepartmental Centres of Expertise forum, chaired by the Treasury Board of Canada Secretariat’s Chief Information Officer Branch, to stay current with evolving Web and mobile standards, guidelines and tools.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha7">7. Monitoring and Reporting</h2></summary><div class="pol-content"> <h3>Deputy heads</h3> <p><strong>7.1</strong> Deputy heads are responsible for monitoring adherence to this standard within their departments, consistent with the provisions of the Treasury Board’s <a href="/pol/doc-eng.aspx?id=15024"><em>Policy on Evaluation</em></a> and <a href="/pol/doc-eng.aspx?id=16484"><em>Policy on Internal Audit</em></a>, and for ensuring that appropriate remedial action is taken to address any deficiencies within their departments.</p> <h3>Senior departmental officials</h3> <p><strong>7.2</strong> The senior departmental official, designated by the deputy head, is responsible for supporting his or her deputy head by overseeing the implementation and monitoring of this standard in his or her department, bringing to the deputy head’s attention any significant difficulties, gaps in performance or compliance issues and developing proposals to address them, and reporting significant performance or compliance issues to the Chief Information Officer Branch of the Treasury Board of Canada Secretariat.</p> <h3>Government-wide</h3> <p><strong>7.3</strong> The Treasury Board of Canada Secretariat will monitor compliance with this standard in a variety of ways, including but not limited to, the following:</p> <ul> <li>Assessments under the <a href="/maf-crg/index-eng.asp">Management Accountability Framework</a>;</li> <li>Examinations of Treasury Board submissions, departmental performance reports, results of audits, evaluations and studies; and</li> <li>Work performed in collaboration with departments.</li> </ul> <p><strong>7.4</strong> The Treasury Board of Canada Secretariat will review this standard and its effectiveness at the five-year mark from the effective date of the standard (or earlier if warranted).</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha8">8. Consequences</h2></summary><div class="pol-content"> <p><strong>8.1</strong> In instances of non-compliance, deputy heads are responsible for taking corrective measures, within their organization, with those responsible for implementing the requirements of this standard.</p> <p><strong>8.2</strong> Consequences of non-compliance with this standard can include any measure allowed by the <a href="http://laws-lois.justice.gc.ca/eng/acts/F-11/"><em>Financial Administration Act</em></a> that the Treasury Board would determine as appropriate and acceptable in the circumstances.</p> <p><strong>8.3</strong> Appendices C and D of the <a href="/pol/doc-eng.aspx?id=17151"><em>Framework for the Management of Compliance</em></a> list examples of consequences of non-compliance for institutions and for individuals.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha9">9. Roles and Responsibilities of Government Organizations</h2></summary><div class="pol-content"> <h3>9.1 The Treasury Board of Canada Secretariat’s Chief Information Officer Branch, in consultation with other departments, is responsible for the following:</h3> <p><strong>9.1.1</strong> Developing standards, guidelines and tools, and providing interpretive advice and guidance on this standard and its supporting instruments.</p> <p><strong>9.1.2</strong> Communicating and engaging the government-wide Web and mobile community on the plans, progress, risks and challenges associated with implementing this standard and its supporting instruments in the federal government.</p> <p><strong>9.1.3</strong> Providing support to the committees and working groups, as necessary, to address government-wide challenges and opportunities related to implementing this standard and its supporting instruments.</p> <p><strong>9.1.4</strong> Amending the <em>Technical Specifications for the Web and Mobile Presence</em> as required, in consultation with Strategic Communications and Ministerial Affairs.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha">10. References</h2></summary><div class="pol-content"> <section class="pol-sub"><h3 id="sec10.1">10.1 Relevant Legislation</h3><div class="pol-content"> <ul> <li><a href="http://laws-lois.justice.gc.ca/eng/acts/F-11/"><em>Financial Administration Act</em></a></li> <li><a href="http://laws-lois.justice.gc.ca/eng/acts/O-3.01/"><em>Official Languages Act</em></a></li> <li><a href="http://laws-lois.justice.gc.ca/eng/acts/P-21/"><em>Privacy Act</em></a></li> </ul> </div></section> <section class="pol-sub"><h3 id="sec10.2">10.2 Related Policy Instruments and Publications</h3><div class="pol-content"> <ul> <li><a href="/pol/doc-eng.aspx?id=12025"><em>Common Services Policy</em></a></li> <li><a href="/pol/doc-eng.aspx?id=12316"><em>Communications Policy of the Government of Canada</em></a></li> <li><a href="/pol/doc-eng.aspx?id=15249"><em>Directive on the Management of Information Technology</em></a></li> <li><a href="/pol/doc-eng.aspx?id=26164"><em>Directive on Official Languages for Communications and Services</em></a></li> <li><a href="/pol/doc-eng.aspx?id=18309"><em>Directive on Privacy Practices</em></a></li> <li><a href="/pol/doc-eng.aspx?id=12314"><em>Federal Identity Program Policy</em></a></li> <li><a href="/pol/doc-eng.aspx?id=13616"><em>Foundation Framework for Treasury Board Policies</em></a></li> <li><a href="/pol/doc-eng.aspx?id=17151"><em>Framework for the Management of Compliance</em></a></li> <li><a href="/pol/doc-eng.aspx?id=15024"><em>Policy on Evaluation</em></a></li> <li><a href="/pol/doc-eng.aspx?id=13879"><em>Policy Framework for Service Improvement in the Government of Canada</em></a></li> <li><a href="/pol/doc-eng.aspx?id=16578"><em>Policy on Government Security</em></a></li> <li><a href="/pol/doc-eng.aspx?id=12742"><em>Policy on Information Management</em></a></li> <li><a href="/pol/doc-eng.aspx?id=16484"><em>Policy on Internal Audit</em></a></li> <li><a href="/pol/doc-eng.aspx?id=12755"><em>Policy on Management of Information Technology</em></a></li> <li><a href="/pol/doc-eng.aspx?id=12510"><em>Policy on Privacy Protection</em></a></li> <li><a href="/pol/doc-eng.aspx?id=26160"><em>Policy on Official Languages</em></a></li> <li><a href="/pol/doc-eng.aspx?id=27088"><em>Standard on Optimizing Websites and Applications for Mobile Devices</em></a></li> <li><a href="/pol/doc-eng.aspx?id=26761"><em>Standard on Privacy and Web Analytics</em></a></li> <li><a href="/pol/doc-eng.aspx?id=27033"><em>Standard on Social Media Account Management</em></a></li> <li><a href="/pol/doc-eng.aspx?id=23601"><em>Standard on Web Accessibility</em></a></li> <li><a href="/pol/doc-eng.aspx?id=25875"><em>Standard on Web Interoperability</em></a></li> </ul> </div></section> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="cha11">11. Enquiries</h2></summary><div class="pol-content"> <p>Please direct enquiries about this standard to your department’s Web Standards Centres of Expertise. For interpretation of this standard, Web Standards Centres of Expertise should contact the following:</p> <p>Digital Policy<br /> Office of the Chief Information Officer<br /> Treasury Board of Canada Secretariat<br /> Ottawa, Ontario K1A 0R5<br /> Email: <a href="mailto:DPPN@tbs-sct.gc.ca" title="Contact Web Standards Office by E-Mail">DPPN@tbs-sct.gc.ca</a></p> </div></details> </div> <hr /><div class="pol-app mrgn-tp-md"> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appA">Appendix A: Definitions</h2></summary><div class="pol-content"> <dl> <dt><strong>archived Web page</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>page Web archivée</em></span>)</dt> <dd> <p>A Web page that is:</p> <ul> <li>Maintained for reference, research or recordkeeping purposes;</li> <li>Not altered or updated after the date of archiving; and</li> <li>Stored in a digital repository.</li> </ul> <p>An archived Web page may be provided on the Web but must be clearly identified as being archived.</p> </dd> <dt><strong>banner</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>bannière</em></span>)</dt> <dd><p>The area immediately below the Government of Canada navigation bar that includes site-specific content such as the site title and the site-specific search.</p></dd> <dt><strong>behaviour</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>comportement</em></span>)</dt> <dd><p>The action, reaction or functioning of a system, under normal or specified circumstances.</p></dd> <dt><strong>body</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>corps</em></span>)</dt> <dd><p>The area between the header and footer of a Web page that contains page-specific content and may include secondary navigation.</p></dd> <dt><strong>breadcrumbs</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>fil d’Ariane</em></span>)</dt> <dd><p>A navigation tool that provides links to the pages above the current page in the website’s hierarchy.</p></dd> <dt><strong>date modified</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>date de modification</em></span>)</dt> <dd><p>The most recent date on which the Web page content was formally issued, substantially changed or reviewed.</p></dd> <dt><strong>dimensions</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>dimensions</em></span>)</dt> <dd><p>A measure of spatial extent, especially width, height or length.</p></dd> <dt><strong>favicon</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>favoricône</em></span>)</dt> <dd><p>An icon associated with a website or Web page that may be displayed in the address bar of the browser, next to the page’s name in a list of bookmarks, and next to the page’s title on a browser tab.</p></dd> <dt><strong>footer</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>pied de page</em></span>)</dt> <dd><p>The area at the bottom of a Web page that contains information that is persistent across a website, such as links to contact information and terms and conditions for the website.</p></dd> <dt><strong>Government of Canada websites and Web applications</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>sites Web et applications Web du gouvernement du Canada</em></span>)</dt> <dd>Websites and Web applications for which the Government of Canada is accountable. The types of websites and Web applications include departmental sites, initiative sites and sub-sites. Further definitions of the types of sites are provided below. <dl> <dt><strong>departmental site</strong><em> (<span lang="fr-CA" xml:lang="fr-CA">site de ministère</span>)</em>:</dt> <dd><p>A collection of Web pages that collectively represents the department (e.g., Environment Canada’s website).</p></dd> <dt><strong>initiative site</strong> <em>(<span lang="fr-CA" xml:lang="fr-CA">site d’initiative</span>)</em>:</dt> <dd><p>A group of Web pages that collectively represent an initiative of the Government of Canada. Initiative sites frequently have a different domain than from their departmental domain (e.g., <a href="http://www.youth.gc.ca/" title="Services for Youth">www.youth.gc.ca</a> is an initiative site).</p></dd> <dt><strong>sub-site</strong> <em>(<span lang="fr-CA" xml:lang="fr-CA">site secondaire</span>)</em>:</dt> <dd><p>A group of Web pages within a larger departmental or initiative site, where the collection of Web pages are intended for a particular audience and whose specific purpose is to feature a prominent program or service. Sub-sites may have a different sub-domain or domain from their departmental domain (e.g., <a href="http://www.army.forces.gc.ca/" title="Canadian Army site">www.army.forces.gc.ca</a> is a sub-site).</p></dd> <dt><strong>Web application</strong> <em>(<span lang="fr-CA" xml:lang="fr-CA">application Web</span>)</em>:</dt> <dd><p>One or more Web pages that allow users to interact and perform specific transactions.</p></dd> </dl> </dd> <dt><strong>header</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>en-tête</em></span>)</dt> <dd><p>The area at the top of a Web page that contains information that is persistent across a website, such as the site title, visual identifiers, search, navigation bars and breadcrumbs.</p></dd> <dt><strong>home page</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>page d’accueil</em></span>)</dt> <dd><p>An entry page to a website. On a bilingual or multilingual website, it is displayed by selecting a language on the splash page.</p></dd> <dt><strong>interstitial page </strong>(<span lang="fr-CA" xml:lang="fr-CA"><em>page interstitielle</em></span>)</dt> <dd><p>A Web page displayed before a requested content page that provides information the user should know before proceeding.</p></dd> <dt><strong>location</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>position</em></span>)</dt> <dd><p>A place where something is or could be located.</p></dd> <dt><strong>presentation</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>présentation</em></span>)</dt> <dd><p>The visual representation of something.</p></dd> <dt><strong>primary domain name</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>nom de domaine principal</em></span>)</dt> <dd><p>The domain name that represents a website’s primary purpose and that is commonly used to access and identify the website.</p></dd> <dt><strong>secondary navigation </strong>(<span lang="fr-CA" xml:lang="fr-CA"><em>navigation secondaire</em></span>)</dt> <dd><p>Local navigation that helps users move within a section of a site.</p></dd> <dt><strong>server message page</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>page de messages du serveur</em></span>)</dt> <dd><p>A Web page that notifies a user of a problem on the Web server.</p></dd> <dt><strong>site navigation bar </strong>(<span lang="fr-CA" xml:lang="fr-CA"><em>barre de navigation du site</em></span>)</dt> <dd><p>A global navigation bar that helps users move from section to section across an entire website, typically, via navigational elements such as links.</p></dd> <dt><strong>splash page</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>page d’entrée</em></span>)</dt> <dd><p>A Web page at the root of a website where users can select the language of the website.</p></dd> <dt><strong>user-centred design (UCD)</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>conception axée sur l’utilisateur</em></span>)</dt> <dd><p>An iterative process for creating websites that involves users to ensure that the final product is usable by the intended audience.</p></dd> <dt><strong>Web usability</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>facilité d’emploi des sites Web</em></span>)</dt> <dd><p>The extent to which specified users can find, understand and use information and services online. Web usability can be measured through the effectiveness and efficiency with which users can complete defined tasks online.</p></dd> <dt><strong>Web content</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>contenu Web</em></span>)</dt> <dd><p>Information and sensory experience to be communicated to the user by means of a <a href="http://www.w3.org/TR/WCAG20/#useragentdef">user agent</a>, including code or markup that defines the content’s <a href="http://www.w3.org/TR/WCAG20/#structuredef">structure</a>, <a href="http://www.w3.org/TR/WCAG20/#presentationdef">presentation</a> and interactions. (Source: <a href="http://www.w3.org/TR/WCAG20/#contentdef">Web Content Accessibility Guidelines (WCAG) 2.0, Appendix A: Glossary</a>)</p></dd> <dt><strong>Web page</strong> (<span lang="fr-CA" xml:lang="fr-CA"><em>page Web</em></span>)</dt> <dd><p>A non-embedded resource obtained from a single Uniform Resource Identifier (URI) using HTTP plus any other resources that are used in the rendering or intended to be rendered together with it by a <a href="http://www.w3.org/TR/WCAG20/#useragentdef">user agent</a>.</p> <ul class="noBullet paddedList"> <li><em><strong>Note 1:</strong></em>Although any other resources" would be rendered together with the primary resource, they would not necessarily be rendered simultaneously with each other.</li> <li><em><strong>Note 2:</strong></em>For the purposes of conformance with these guidelines, a resource must be "non-embedded" within the scope of conformance to be considered a Web page.</li> </ul> <p>For further information and examples, please consult: <a href="http://www.w3.org/TR/WCAG20/#Webpagedef">Web page, Web Content Accessibility Guidelines (WCAG) 2.0, Appendix A: Glossary</a>)</p> </dd> </dl> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appB">Appendix B: Web Addresses</h2></summary><div class="pol-content"> <h3>1. Domain Names</h3> <p>1.1 Primary domain names for Government of Canada websites and Web applications are registered in the Canada.ca or .gc.ca sub-domain.</p> <p>1.2 Primary domain names provide equal treatment to both official languages by implementing at least one of the following options:</p> <p class="indent1">1.2.1 Unilingual names for each official language. For example, <a href="http://www.youth.gc.ca/" title="Services for Youth">www.youth.gc.ca</a> for English and <a href="http://www.jeunesse.ca/" title="Service for Youth - French">www.jeunesse.gc.ca</a> for French.</p> <p class="indent1">1.2.2 Bilingual monomial names or compound terms that accurately represent the website’s primary purpose in both official languages. For example, www.justice.gc.ca, www.ec.gc.ca or www.infoexport.gc.ca.</p> <p>1.3 Unilingual domain names resolve to the home page of the website in that language. For example, <a href="http://www.youth.gc.ca/" title="Services for Youth">www.youth.gc.ca</a> resolves to the English home page, and <a href="http://www.jeunesse.ca/" title="Service for Youth - French">www.jeunesse.gc.ca</a> resolves to the French home page.</p> <p>1.4 Bilingual names resolve to the splash page of the website <strong>except where the language preference is known</strong>, where they instead resolve to the home page in the corresponding language. For example <a href="http://www.justice.gc.ca/" title="Department of Justice">www.justice.gc.ca</a> will resolve to a splash page unless the language preference is known.</p> <p>1.5 Active domain names can resolve without the "www." prefix.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appC">Appendix C: Global Notices</h2></summary><div class="pol-content"> <p>The following requirements ensure that departments provide notices on their websites and Web applications that inform users about their rights, responsibilities and legal obligations, as well as those of the department that is providing the website or Web application. The notices are available to users by selecting the "Terms and conditions" (<em>"<span lang="fr-CA" xml:lang="fr-CA">Avis</span>"</em>) link from any Web page.</p> <p> <a href="/ws-nw/wu-fe/sn-ea/index-eng.asp">Sample notices</a>, referred in this appendix, are provided on the <a href="/ws-nw/index-eng.asp">Web Standards section</a> of the TBS website.</p> <h3>1. Government of Canada Privacy Notice</h3> <p>The Privacy Notice assures users that information automatically acquired through a visit to any Government of Canada website or Web application will not be used other than for the express purposes of Web maintenance, analytics and security.</p> <p>One of the differences between electronic communications and paper-based communications is that it may not be obvious to the individuals involved whether or not personal information is being collected. The Privacy Notice must provide enough detail to allow users to understand what and how information is collected, as well as when and how it will be protected, so that they can make an informed decision about whether to use the information or service.</p> <p>Privacy notices must meet the requirements in the <a href="/pol/doc-eng.aspx?id=18309"><em>Directive on Privacy Practices</em></a> and the <a href="/pol/doc-eng.aspx?id=26761"><em>Standard on Privacy and Web Analytics</em></a><em>.</em></p> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#priv">sample Privacy Notice</a> or modify it to meet their needs.</p> <h3>2. Third-party Server Notice</h3> <p>The Third-party Server Notice informs users that certain files (such as open source libraries, images and scripts) may be delivered automatically to their browser via a trusted third-party server or content delivery network in order to improve performance.</p> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#serv">sample Third-party Server Notice</a> or modify it to meet their needs.</p> <h3>3. Official Languages Notice</h3> <p>The Official Languages Notice informs users of their official languages rights when receiving services from or communicating with the Government of Canada.</p> <p>The <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#ollo">Official Languages Notice</a> is provided for departments to use on their websites and Web applications.</p> <h3>4. Hyperlinking Notice</h3> <p>The Hyperlinking Notice informs users that links to websites and Web applications not under the control of Government of Canada, including social media platforms, are provided solely for convenience of users. The Hyperlinking Notice must also inform users that the Government of Canada does not guarantee the accuracy, currency or reliability of content, and that the content is not subject to official languages, privacy and accessibility requirements of the Government of Canada.</p> <p>Hyperlinks to websites and Web applications not under the control of the Government of Canada, including those that incorporate social media icons, do not express or imply endorsement of these products or services.</p> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#hl">sample Hyperlinking Notice</a> or modify it to meet their needs.</p> <h3>5. Copyright Notices</h3> <p>The Copyright Notice informs users of content ownership and the conditions associated with reproduction of materials posted on Government of Canada websites and Web applications.</p> <p>The <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#crda">Copyright Notice<span class="cn-invisible"> – Website notices: Terms and conditions</span></a> is provided for departments to use on their websites and Web applications.</p> <h3>6. Trademark Notice</h3> <p>The <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#tm">Trademark Notice<span class="cn-invisible"> – Website notices: Terms and conditions</span></a> informs users that the official symbols of the Government of Canada, including the Canada Wordmark and corporate signatures incorporating the flag symbol or the Arms of Canada, cannot be reproduced for commercial or non-commercial purposes without prior <a href="/fip-pcim/spec/T105-eng.asp">written authorization</a>.</p> <p>The Trademark Notice is provided for departments to use on their websites and Web applications.</p> <h3>7. Accessibility Notice</h3> <p>The Accessibility Notice informs users that all efforts have been made to achieve a high level of accessibility. It also states that alternative formats can be obtained by contacting the department that provided the information or service.</p> <p>The <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#access">Accessibility Notice</a> is provided for departments to use on their websites and Web applications.</p> <h3>8. Social Media Notice</h3> <p>This Social Media Notice informs users of their rights and obligations when interacting with the Government of Canada via social media, as well as what they should expect from Government of Canada social media accounts.</p> <p>This Social Media Notice includes the following:</p> <ol> <li>Content, communication frequency and response time expectations;</li> <li>Explanation of links to other websites and Web applications and ads;</li> <li>Explanation of followers, favourites and subscribers;</li> <li>Comment guidance for: <ol class="lower-alpha"> <li>Topical posts or comments;</li> <li>Personal information and other protected or classified information;</li> <li>Advertising, solicitation or spam;</li> <li>Profanity;</li> <li>Attacks; and</li> <li>Discrimination on the basis of race, national or ethnic origin, colour, religion, sex, age, mental or physical disability, or sexual orientation;</li> </ol> </li> <li>Consequences for violating the commenting guidance;</li> <li>A statement explaining that sharing content does not imply endorsement; and</li> <li>Accessibility, copyright, privacy and official languages notices that include links to the corresponding legislation or Treasury Board or departmental policies.</li> </ol> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/terms-avis-eng.asp#social">sample Social Media Notice</a> or modify it to meet their needs.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appD">Appendix D: Context-Sensitive Notices</h2></summary><div class="pol-content"> <p>The following requirements ensure that departments provide context-sensitive notices that inform users about their rights, responsibilities and legal obligations, as well as those of the department that is providing the information or service. The following notices are available to users within the context described below.</p> <p> <a href="/ws-nw/wu-fe/sn-ea/index-eng.asp">Sample notices</a>, referred in this appendix, are provided on the <a href="/ws-nw/index-eng.asp">Web Standards section</a> of the TBS website.</p> <h3>1. Personal Information Collection Statement</h3> <p>A Personal Information Collection Statement informs users that personally identifiable information will be collected. This notice, or a link to this notice, must be prominently provided where users are requested to enter personal information. Where technology permits, users are provided with the information on how to opt out of using functionality in which additional personal information may be collected, for example, when accessing geo-location services.</p> <p>The Personal Information Collection Statement must comply with sections 6.2.9 and 6.2.10 of the <a href="/pol/doc-eng.aspx?id=18309"><em>Directive on Privacy Practices</em></a> and sections 6.1.1 and 6.1.2 of the <a href="/pol/doc-eng.aspx?id=13342"><em>Directive on Social Insurance Number</em></a>.</p> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/context-eng.asp#picsecrpa">sample Personal Information Collection Statement</a> or modify it to meet their needs.</p> <h3>2. Third-party information liability disclaimer</h3> <p>A third-party information liability disclaimer, or a link to the disclaimer, is placed on each Web page that includes third-party information and immediately before the third-party content that is hosted on the website or Web application. The disclaimer informs users that the information is not under the control of the Government of Canada and is provided solely for the convenience of users. The disclaimer must also inform users that the department does not guarantee the accuracy, currency or reliability of content, and that the content is not subject to official languages, privacy and accessibility requirements.</p> <p>Departments can use the <a href="/ws-nw/wu-fe/sn-ea/context-eng.asp#tpilddrcipt">sample third-party information liability disclaimer</a> or modify it to meet their needs.</p> <h3>3. Crown copyright symbol</h3> <p>In exceptional circumstances in which the department believes that application of the Crown copyright symbol is necessary to protect specific material on its website and Web application, one of the following formats is used:</p> <ul class="noBullet index"> <li>© Her Majesty the Queen in Right of Canada, [year]</li> <li>© Her Majesty the Queen in Right of Canada, as represented by the Minister of [legal name of department], [year]</li> <li>© [legal title of department], [year]</li> </ul> <h3>4. Language Notice</h3> <p>Where a link is provided to a Web page that is not available in the language of the current Web page, a Language Notice informs users of the language of the Web page that is being linked.</p> <p>For example:</p> <ul> <li>"(French only)" is added to the end of the link text for each link on an English Web page that that is available only in French.</li> <li> "(<em><span lang="fr-CA" xml:lang="fr-CA">anglais seulement</span></em>)" is added to the end of the link text for each link on a French Web page that is available only in English.</li> </ul> <h3>5. Third-party icons</h3> <p>Where third-party icons are displayed to facilitate the sharing of content via social media, a disclaimer is provided indicating that no endorsement is implied or expressed.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appE">Appendix E: Mandatory Elements for Websites and Web Applications</h2></summary><div class="pol-content"> <p>The following elements are mandatory for each website and Web application:</p> <ol> <li>Government of Canada signature and Canada Wordmark, with the following exceptions: <ol class="lower-alpha"> <li>Departments identified by the Arms of Canada use the Government of Canada signature or their approved Arms of Canada signature.</li> <li>Agents of Parliament are identified by their Arms of Canada signature and are not required to display the Canada Wordmark.</li> <li>Departments that have received Treasury Board approval to be identified by a symbol other than the flag symbol or the Arms of Canada use the Government of Canada signature or their approved symbol.</li> </ol> </li> <li> Mechanism for accessing the website or Web application in each language in which it is available.</li> <li>Descriptive site title.</li> <li>Descriptive page title on each content and server message page.</li> <li>Mechanism for returning to the home page of the site or application.</li> <li>Date of last modification or version identifier.</li> <li>Contact information.</li> <li>Mechanism for accessing the notices listed in Appendix C of the Standard on Web Usability, or links to those same notices.</li> <li>Search mechanism.</li> </ol> <p>The layout and design for Government of Canada websites and Web applications are described in the <em><a href="/ws-nw/mo-om/ts-st/index-eng.asp">Technical Specifications for the Web and Mobile Presence</a></em>.</p> </div></details> <details class="pol-sec"><summary onclick="_gaq.push(['_trackEvent', 'policy suite', 'open policy', 'http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227']);"><h2 id="appF">Appendix F: User-Centred Design</h2></summary><div class="pol-content"> <p>The following requirements ensure that users can effectively and efficiently find, understand and use the information and services provided through websites and Web applications.</p> <p>Web managers, functional specialists, Web content owners and equivalents are responsible for ensuring that, for each website or Web application:</p> <ol> <li>User research methods are used to define: <ol class="lower-alpha"> <li>The users of the website or Web application;</li> <li>The tasks the users will accomplish using the website or Web application; and</li> <li>The contexts in which the users will use the website or Web application to accomplish their tasks.</li> </ol> </li> <li>The users, their tasks and the contexts in which the users accomplish their tasks form the basis for the design of the website or Web application.</li> <li>The website or Web application is designed iteratively; the design process starts with low-fidelity methods, such as mock-ups, and progressively moves to higher-fidelity methods, such as prototypes.</li> <li>The design of the website or Web application is regularly evaluated and improved through usability testing, such as observing users completing tasks, throughout its life cycle.</li> <li>The design of the website or Web application takes into consideration the other service channels, such as telephone and in-person, used to obtain information and services from the Government of Canada.</li> </ol> </div></details> </div> </div> <div class="clearfix"></div> <section> <p class="mrgn-tp-lg text-center small"> © His Majesty the King in Right of Canada, represented by the President of the Treasury Board, 2017,<br />ISBN: 978-0-660-20387-4 </p> </section> <div class="btn-group mrgn-tp-md"> <a class="btn btn-default doc-exall" href="#" onclick="_gaq.push(['_trackEvent', 'policy suite', 'expand all', 'http://www.tbs-sct.canada.ca/pol/doc.aspx?id=24227']);" >Expand all</a> <a class="btn btn-default doc-coall" href="#" onclick="_gaq.push(['_trackEvent', 'policy suite', 'collapse all', 'http://www.tbs-sct.canada.ca/pol/doc.aspx?id=24227']);" >Collapse all</a> </div> </section> </div> <div class="clearfix"></div> </div> </div>  <div id="def-preFooter">  <div class="row pagedetails"> <div class="col-sm-6 col-lg-4 mrgn-tp-sm"> <a href="https://www.canada.ca/en/report-problem.html" class="btn btn-default btn-block">Report a problem or mistake on this page</a> </div> <div class="datemod col-xs-12 mrgn-tp-lg"> <dl id="wb-dtmd"> <dt>Date modified: </dt> <dd><time property="dateModified">2017-08-24</time></dd> </dl> </div> </div> </div>  <script type="text/javascript"> var defPreFooter = document.getElementById("def-preFooter"); defPreFooter.outerHTML = wet.builder.preFooter( {"cdnEnv":"prod","dateModified":"2013-11-27","showPostContent":true,"showFeedback":false,"showShare":false}); </script> </main> <div id="def-footer">  <aside class="gc-nttvs container"> <h2>Government of Canada activities and initiatives</h2> <div id="gcwb_prts" class="wb-eqht row"> <p class="mrgn-lft-md"><a href="https://www.canada.ca/activities.html">Access Government of Canada activities and initiatives</a></p> </div> </aside> <footer role="contentinfo" id="wb-info"> <nav role="navigation" class="container wb-navcurr"> <h2 class="wb-inv">About government</h2> <ul class="list-unstyled colcount-sm-2 colcount-md-3"> <li><a href="https://www.canada.ca/en/contact.html">Contact us</a></li> <li><a href="https://www.canada.ca/en/government/dept.html">Departments and agencies</a></li> <li><a href="https://www.canada.ca/en/government/publicservice.html">Public service and military</a></li> <li><a href="https://www.canada.ca/en/news.html">News</a></li> <li><a href="https://www.canada.ca/en/government/system/laws.html">Treaties, laws and regulations</a></li> <li><a href="https://www.canada.ca/en/transparency/reporting.html">Government-wide reporting</a></li> <li><a href="http://pm.gc.ca/eng">Prime Minister</a></li> <li><a href="https://www.canada.ca/en/government/system.html">How government works</a></li> <li><a href="http://open.canada.ca/en/">Open government</a></li> </ul> </nav> <div class="brand"> <div class="container"> <div class="row"> <nav class="col-md-10 ftr-urlt-lnk"> <h2 class="wb-inv">About this site</h2> <ul> <li><a href="https://www.canada.ca/en/social.html">Social media</a></li> <li><a href="https://www.canada.ca/en/mobile.html">Mobile applications</a></li> <li><a href="https://www1.canada.ca/en/newsite.html">About Canada.ca</a></li> <li><a href="https://www.canada.ca/en/transparency/terms.html">Terms and conditions</a></li> <li><a href="https://www.canada.ca/en/transparency/privacy.html">Privacy</a></li> </ul> </nav> <div class="col-xs-6 visible-sm visible-xs tofpg"> <a href="#wb-cont">Top of Page <span class="glyphicon glyphicon-chevron-up"></span></a> </div> <div class="col-xs-6 col-md-2 text-right"> <object type="image/svg+xml" tabindex="-1" role="img" data="https://www.canada.ca/etc/designs/canada/cdts/gcweb/v4_0_27/assets/wmms-blk.svg" aria-label="Symbol of the Government of Canada"></object> </div> </div> </div> </div> </footer> </div>  <script type="text/javascript"> var defFooter = document.getElementById("def-footer"); defFooter.outerHTML = wet.builder.footer( {"cdnEnv":"prod","showFooter":true,"showFeatures":true}); </script>  <script type="text/javascript"> document.write(wet.builder.refFooter({"cdnEnv":"prod","exitScript":false,"displayModal":false})); </script> <script src="scripts/ps-1.0.0.js"></script> <script>if (!!PS) { PS.Root="/pol"; }</script> <script src="scripts/PagePreferences.js"></script> <script>PS.InstrumentId=24227;</script> <script src="scripts/lh-1.0.0.js"></script> <script src="scripts/tv-1.0.3.js"></script> <script src="scripts/bootstrap.tooltip-3.3.6.js"></script> <script src="scripts/bootstrap.popover-3.3.6.js"></script> <script src="scripts/bootstrap.accessibility-plugin.js"></script> <script src="scripts/gls-0.0.1.js"></script> <script>GLOSSARY.Terms = [{"id":11016,"definition":"\u003cp\u003eWebsites and Web applications for which the Government of Canada is accountable. The types of websites and Web applications include departmental sites, initiative sites and sub-sites. Further definitions of the types of sites are provided below.\u003c/p\u003e\u003cdl\u003e\u003cdt\u003e\u003cstrong\u003edepartmental site\u003c/strong\u003e\u003cem\u003e (\u003cspan lang=\"fr-CA\" xml:lang=\"fr-CA\"\u003esite de ministère\u003c/span\u003e)\u003c/em\u003e:\u003c/dt\u003e\u003cdd\u003e\u003cp\u003eA collection of Web pages that collectively represents the department (e.g., Environment Canada\u0027s website).\u003c/p\u003e\u003c/dd\u003e\u003cdt\u003e\u003cstrong\u003einitiative site\u003c/strong\u003e\u003cem\u003e(\u003cspan lang=\"fr-CA\" xml:lang=\"fr-CA\"\u003esite d\u0027initiative\u003c/span\u003e)\u003c/em\u003e:\u003c/dt\u003e\u003cdd\u003e\u003cp\u003eA group of Web pages that collectively represent an initiative of the Government of Canada. Initiative sites frequently have a different domain than from their departmental domain (e.g., \u003ca href=\"http://www.youth.gc.ca/\" title=\"Services for Youth\"\u003ewww.youth.gc.ca\u003c/a\u003e is an initiative site).\u003c/p\u003e\u003c/dd\u003e\u003cdt\u003e\u003cstrong\u003esub-site\u003c/strong\u003e\u003cem\u003e(\u003cspan lang=\"fr-CA\" xml:lang=\"fr-CA\"\u003esite secondaire\u003c/span\u003e)\u003c/em\u003e:\u003c/dt\u003e\u003cdd\u003e\u003cp\u003eA group of Web pages within a larger departmental or initiative site, where the collection of Web pages are intended for a particular audience and whose specific purpose is to feature a prominent program or service. Sub-sites may have a different sub-domain or domain from their departmental domain (e.g., \u003ca href=\"http://www.army.forces.gc.ca/\" title=\"Canadian Army site\"\u003ewww.army.forces.gc.ca\u003c/a\u003e is a sub-site).\u003c/p\u003e\u003c/dd\u003e\u003cdt\u003e\u003cstrong\u003eWeb application\u003c/strong\u003e\u003cem\u003e(\u003cspan lang=\"fr-CA\" xml:lang=\"fr-CA\"\u003eapplication Web\u003c/span\u003e)\u003c/em\u003e:\u003c/dt\u003e\u003cdd\u003e\u003cp\u003eOne or more Web pages that allow users to interact and perform specific transactions.\u003c/p\u003e\u003c/dd\u003e\u003c/dl\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"Government of Canada websites and Web applications","nameTranslation":"sites Web et applications Web du gouvernement du Canada"},{"id":6504,"definition":"Refers to the forum for the departmental CIO or his or her equivalent to participate in shared decision making by recommending government-wide information technology options to the Chief Information Officer of Canada. This forum also ensures that departments collectively support decisions made by the CIOC. Details on its operations can be found in the CIOC\u0027s \u003ca href=\"/cioscripts/committees/termsofref/toc-eng.asp?who=/cmt/cioc-cdpi/\u0026amp;id=106\"\u003eTerms of Reference\u003c/a\u003e.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"chief information officer council (cioc)","nameTranslation":"conseil des dirigeants principaux de l\u0027information (cdpi)"},{"id":6517,"definition":"Is planning, acquiring, building, implementing and operating IT assets, systems or services, measuring their performance and arranging their disposal.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"management of information technology","nameTranslation":"gestion des technologies de l\u0027information"},{"id":6508,"definition":"Refers to a department or organization designated as a central supplier of particular services that support the requirements of departments. Common service organizations are listed in \u003ca href=\"/pol/doc-eng.aspx?id=12025\u0026amp;section=text#cha11\"\u003e\u003cem\u003eAppendix B of the Common Services Policy\u003c/em\u003e\u003c/a\u003e.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"common service organization","nameTranslation":"organisme de service commun"},{"id":11027,"definition":"\u003cp\u003eAn iterative process for creating websites that involves users to ensure that the final product is usable by the intended audience.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"user-centred design (UCD)","nameTranslation":"conception axée sur l\u0027utilisateur"},{"id":6511,"definition":"Involves both technology infrastructure and IT applications. Technology infrastructure includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information. IT applications include all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"information technology","nameTranslation":"technologies de l\u0027information"},{"id":11023,"definition":"\u003cp\u003eLocal navigation that helps users move within a section of a site.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"secondary navigation","nameTranslation":"navigation secondaire"},{"id":11022,"definition":"\u003cp\u003eThe domain name that represents a website\u0027s primary purpose and that is commonly used to access and identify the website.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"primary domain name","nameTranslation":"nom de domaine principal"},{"id":11024,"definition":"\u003cp\u003eA Web page that notifies a user of a problem on the Web server.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"server message page","nameTranslation":"page de messages du serveur"},{"id":11025,"definition":"\u003cp\u003eA global navigation bar that helps users move from section to section across an entire website, typically, via navigational elements such as links.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"site navigation bar","nameTranslation":"barre de navigation du site"},{"id":6514,"definition":"Refers to the process and actions involved in making decisions on IT management.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"it decision making","nameTranslation":"prise de décisions en matière de ti"},{"id":11007,"definition":"\u003cp\u003eA Web page that is:\u003c/p\u003e\u003cul\u003e\u003cli\u003eMaintained for reference, research or recordkeeping purposes;\u003c/li\u003e\u003cli\u003eNot altered or updated after the date of archiving; and\u003c/li\u003e\u003cli\u003eStored in a digital repository.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAn archived Web page may be provided on the Web but must be clearly identified as being archived.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"archived Web page","nameTranslation":"page Web archivée"},{"id":11019,"definition":"\u003cp\u003eA Web page displayed before a requested content page that provides information the user should know before proceeding.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"interstitial page","nameTranslation":"page interstitielle"},{"id":6519,"definition":"Is a database or structured document for users that is published by a service provider and includes a full description of individual IT services or, at a minimum, information on cost, quality and service levels. The service catalogue may also include service request processes and contact points.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"service catalogue","nameTranslation":"catalogue de services"},{"id":6513,"definition":"Refers to the ability of departments to operate in synergy through consistent IT management policies, practices, processes and technologies.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"interoperability","nameTranslation":"interopérabilité"},{"id":6520,"definition":"Refers to cost estimating that assists senior management in making decisions on services. (See the TBS \u003ca href=\"/pol/doc-eng.aspx?id=12251\"\u003e\u003cem\u003eGuide to Costing\u003c/em\u003e\u003c/a\u003e)","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"service costing","nameTranslation":"établissement du coût des services"},{"id":6507,"definition":"Is a service provided by a common service organization.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"common service","nameTranslation":"service commun"},{"id":6521,"definition":"Is a service that is shared by more than one client.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"shared service","nameTranslation":"service partagé"},{"id":6506,"definition":"Stands for “Control Objectives for Information and related Technology” and represents a set of best practices that provide guidance for the management of IT processes. (Source: \u003ca href=\"http://www.itgi.org/\"\u003eIT Governance Institute\u003c/a\u003e)","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"cobit (cobit)","nameTranslation":""},{"id":11012,"definition":"\u003cp\u003eThe most recent date on which the Web page content was formally issued, substantially changed or reviewed.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"date modified","nameTranslation":"date de modification"},{"id":11028,"definition":"\u003cp\u003eThe extent to which specified users can find, understand and use information and services online. Web usability can be measured through the effectiveness and efficiency with which users can complete defined tasks online.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"Web usability","nameTranslation":"facilité d\u0027emploi des sites Web"},{"id":6502,"definition":"Are a subclass of computer software that employs the capabilities of a computer directly and thoroughly for a task that the user wishes to perform.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"applications","nameTranslation":"applications"},{"id":11021,"definition":"\u003cp\u003eThe visual representation of something.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"presentation","nameTranslation":"présentation"},{"id":11011,"definition":"\u003cp\u003eA navigation tool that provides links to the pages above the current page in the website\u0027s hierarchy.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"breadcrumbs","nameTranslation":"fil d\u0027ariane"},{"id":6509,"definition":"Has the same meaning as in section 2 of the \u003cem\u003eFinancial Administration Act\u003c/em\u003e and includes all departments, agencies, branches and departmental corporations listed in Schedules I, I.1 and II of the Act.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"departments","nameTranslation":"ministères"},{"id":6515,"definition":"Are services that clients and end user recipients understand as IT service provider outputs. Services may be delivered by providers through one or more internal activities.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"it services","nameTranslation":"services de ti"},{"id":11026,"definition":"\u003cp\u003eA Web page at the root of a website where users can select the language of the website.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"splash page","nameTranslation":"page d\u0027entrée"},{"id":6522,"definition":"Is an entity that may be internal or external to the federal government, such as a citizen, business, service provider, service consumer, partner or employee, and has an interest in an IT service, project or organization or their related activities, resources or deliverables.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"stakeholder","nameTranslation":"intervenant"},{"id":11029,"definition":"\u003cp\u003eInformation and sensory experience to be communicated to the user by means of a \u003ca href=\"http://www.w3.org/TR/WCAG20/#useragentdef\"\u003euser agent\u003c/a\u003e, including code or markup that defines the content\u0027s \u003ca href=\"http://www.w3.org/TR/WCAG20/#structuredef\"\u003estructure\u003c/a\u003e, \u003ca href=\"http://www.w3.org/TR/WCAG20/#presentationdef\"\u003epresentation\u003c/a\u003e and interactions. (Source: \u003ca href=\"http://www.w3.org/TR/WCAG20/#contentdef\"\u003eWeb Content Accessibility Guidelines (WCAG) 2.0, Appendix A: Glossary\u003c/a\u003e)\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"Web content","nameTranslation":"contenu Web"},{"id":11013,"definition":"\u003cp\u003eA measure of spatial extent, especially width, height or length.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"dimensions","nameTranslation":"dimensions"},{"id":6512,"definition":"Is the use of resources with the expectation of a future return, such as an increase in output, income or assets or the acquisition of knowledge or capacity.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"investment","nameTranslation":"investissement"},{"id":11009,"definition":"\u003cp\u003eThe action, reaction or functioning of a system, under normal or specified circumstances.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"behaviour","nameTranslation":"comportement"},{"id":11018,"definition":"\u003cp\u003eAn entry page to a website. On a bilingual or multilingual website, it is displayed by selecting a language on the splash page.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"home page","nameTranslation":"page d\u0027accueil"},{"id":6501,"definition":"Is the work that is done to achieve an output, such as a product or service. It is a component of a program and may include several levels of activity (i.e., activity, subactivity and sub-subactivity) at the level of detail needed to manage a program and its services successfully.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"activity","nameTranslation":"activité"},{"id":11020,"definition":"\u003cp\u003eA place where something is or could be located.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"location","nameTranslation":"position"},{"id":11030,"definition":"\u003cp\u003eA non-embedded resource obtained from a single Uniform Resource Identifier (URI) using HTTP plus any other resources that are used in the rendering or intended to be rendered together with it by a \u003ca href=\"http://www.w3.org/TR/WCAG20/#useragentdef\"\u003euser agent\u003c/a\u003e.\u003c/p\u003e\u003cul class=\"noBullet paddedList\"\u003e\u003cli\u003e\u003cem\u003e\u003cstrong\u003eNote 1:\u003c/strong\u003e\u003c/em\u003eAlthough any other resources\" would be rendered together with the primary resource, they would not necessarily be rendered simultaneously with each other.\u003c/li\u003e\u003cli\u003e\u003cem\u003e\u003cstrong\u003eNote 2:\u003c/strong\u003e\u003c/em\u003eFor the purposes of conformance with these guidelines, a resource must be \"non-embedded\" within the scope of conformance to be considered a Web page.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eFor further information and examples, please consult: \u003ca href=\"http://www.w3.org/TR/WCAG20/#Webpagedef\"\u003eWeb page, Web Content Accessibility Guidelines (WCAG) 2.0, Appendix A: Glossary\u003c/a\u003e)\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"Web page","nameTranslation":"page Web"},{"id":11014,"definition":"\u003cp\u003eAn icon associated with a website or Web page that may be displayed in the address bar of the browser, next to the page\u0027s name in a list of bookmarks, and next to the page\u0027s title on a browser tab.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"favicon","nameTranslation":"favoricône"},{"id":6518,"definition":"Refers to a means, administered by a program, of producing a final valued output that addresses one or more target group needs.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"service","nameTranslation":"service"},{"id":6503,"definition":"Are tangible and intangible items of value that have a life span beyond one year, whether they are Crown-owned, leased or accessed through other arrangements.","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"assets","nameTranslation":"biens"},{"id":11008,"definition":"\u003cp\u003eThe area immediately below the Government of Canada navigation bar that includes site-specific content such as the site title and the site-specific search.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"banner","nameTranslation":"bannière"},{"id":6505,"definition":"Is the intended recipient of a service. Clients may be external to the federal government (e.g., citizens, businesses, non-Canadians and non-profit organizations) or internal to government (e.g., departments).","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"client","nameTranslation":"client"},{"id":11015,"definition":"\u003cp\u003eThe area at the bottom of a Web page that contains information that is persistent across a website, such as links to contact information and terms and conditions for the website.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"footer","nameTranslation":"pied de page"},{"id":11017,"definition":"\u003cp\u003eThe area at the top of a Web page that contains information that is persistent across a website, such as the site title, visual identifiers, search, navigation bars and breadcrumbs.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"header","nameTranslation":"en-tête"},{"id":11010,"definition":"\u003cp\u003eThe area between the header and footer of a Web page that contains page-specific content and may include secondary navigation.\u003c/p\u003e","instrumentId":24227,"instrumentTitle":"Web Usability, Standard on","name":"body","nameTranslation":"corps"},{"id":6516,"definition":"Stands for “Information Technology Infrastructure Library” and represents a set of best practices that guide IT service management. (Source: \u003ca href=\"http://www.itil-officialsite.com/\"\u003eITIL\u003c/a\u003e)","instrumentId":15249,"instrumentTitle":"Information Technology, Directive on Management of","name":"itil","nameTranslation":"itil"}]</script> <script type="text/javascript" src="./scripts/ga/googleanalytics.js"></script> <noscript><iframe title="Google Tag Manager Canada" src="//www.googletagmanager.com/ns.html?id=GTM-MG4LMJ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-MG4LMJ');</script> <script type="text/javascript">_satellite.pageBottom();</script> </body> </html>