Contact Us — TreasuryDirect

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="initial-scale=1"> <title>Contact Us — TreasuryDirect</title> <link rel="stylesheet" type="text/css" href="/styles/style.css"> <link rel="icon" href="/images/favicon.svg" type="image/svg+xml"> <style> .scrollButton:hover{ background-color: #0379ca; opacity: 100% !important; } </style> </head> <body> <div class="container"> <a class="sr-only sr-only-focusable" href="#main">Skip Navigation</a> </div> <div class="text-white bg-usa-blue-dark" role="banner"> <div class="container-xxl"> <div class="row"> <div class="col-md py-1 media small"> <img class="align-self-center mr-2" src="/images/icons/us_flag_small.png" alt="U.S. flag"> <div class="media-body"> <span class="mr-2">An official website of the United States government</span> <a class="d-block d-md-inline-block text-td-blue-light arrow-collapse" role="button" href="#" data-toggle="collapse" data-target="#official-site-collapse" aria-expanded="false" aria-controls="official-site-collapse"> Here’s how you know <svg class="bi-chevron-down" width="1.1em" height="1.1em" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><path fill="currentColor" d="M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z"/></svg> </a> </div> </div> <div class="col-md py-1 border-top border-md-0 border-usa-gray-light small text-md-right"> <a class="text-white" href="https://www.treasury.gov" target="_blank" rel="nofollow noopener noreferrer">U.S. Department of the Treasury</a> </div> </div> </div> <div id="official-site-collapse" class="collapse container-xxl border-top border-md-0 border-usa-gray-light"> <div class="row"> <div class="p-3 col-md-6"> <div class="media"> <img class="w-2-5em h-2-5em mr-2" src="/images/icons/icon-dot-gov.svg" alt=""> <div class="media-body"> <strong>Official websites use .gov</strong><br> A <strong>.gov</strong> website belongs to an official government organization in the United States. </div> </div> </div> <div class="p-3 col-md-6"> <div class="media"> <img class="w-2-5em h-2-5em mr-2" src="/images/icons/icon-https.svg" alt=""> <div class="media-body"> <strong>Secure .gov websites use HTTPS</strong><br> A <strong>lock</strong> (<span class="icon-lock-white"></span>) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. </div> </div> </div> </div> </div> </div> <header id="header-site" class="bg-white"> <div class="container-xxl"> <nav class="navbar navbar-expand-lg navbar-td p-0"> <a class="navbar-brand d-lg-none py-3" href="/"><img src="/images/logo-treasurydirect-color.svg" alt="TreasuryDirect Home"></a> <button class="navbar-toggler btn btn-outline-td-blue nav-text-small shadow-none" data-toggle="collapse" data-target="#site-nav-collapse" aria-controls="site-nav-collapse" aria-expanded="false" aria-label="Toggle navigation"> <span class="align-middle">Menu</span></button> <div class="collapse navbar-collapse flex-wrap navbars" id="site-nav-collapse"> <a class="navbar-brand d-none d-lg-block py-lg-4 order-lg-0" href="/"><img src="/images/logo-treasurydirect-color.svg" alt="TreasuryDirect Home"></a> <div class="navbar-nav ml-lg-auto align-items-center order-lg-2"> <a class="btn btn-sm btn-td-orange text-white shadow-none" 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<main id="main"> <section class="jumbo-stage"> <div class="background text-center" style="background-image: url('/images/content/stage-contact.jpg');"> <div class="container-xxl"> <img src="/images/content-icons/icon-circle-envelope.svg" alt=""> <h1>Contact Us</h1> </div> </div> <div class="container-xxl"> <div class="content"> <div class="content-inner"> <p>This page shows how to reach us by email, phone, and U.S. mail.</p> </div> </div> </div> </section> <section class="callout-simple"> <div class="container-xxl px-3 pb-2 py-md-2"> <div class="row justify-content-center align-items-center"> <div class="col-md-auto text-center"> <img src="/images/content/circle-forms.png" alt=""> </div> <div class="col-md-auto text-center"> <a href="/help-center/"> <h2 class="h1">How-To Guides and FAQs <span class="icon-angle-right-solid-red"></span> </h2> </a> </div> </div> </div> </section> <section> <div class="section-container container-xxl"> <div class="alert alert-system" role="alert"> <div> <p><strong>Processing Times</strong></p> <p>Heavy volume is slowing our response time to cases sent by mail.</p> <p>The following transactions require at least 2 weeks of processing time if bonds and/or TreasuryDirect accounts are in your name.</p> <ul> <li>Cashing paper savings bonds where you are named on the bonds, and you send in the bonds with your request</li> <li>Unlocking your TreasuryDirect account or updating your banking information within that account</li> <li>Converting your paper savings bonds into electronic format (in a TreasuryDirect account)</li> </ul> <p>Requests to search for lost, stolen or missing savings bonds require at least 4 months to process.</p> <p>Other paper savings bond transactions you are authorized to handle, but not in your name require at least 6 weeks to process.</p> <p>Other TreasuryDirect requests, including trusts, may require 6 months or more to process.</p> </div> </div> <div class="alert alert-important" role="alert"> <p><strong>TreasuryDirect customers:</strong></p> <ul>  <li>Our call center hours are Monday-Friday, 8am-6pm ET. You may reach us at <a href="tel:+18442842676">844-284-2676</a>.</li> <li>If you open an account and are asked to send us an Account Authorization form, you must submit the <a href="/forms/acctauth.pdf">form</a> before you can access your account. Don't forget to have your <a href="/research-center/signature-certification/">signature certified</a>.</li> <li>You can make some bank changes online while logged in to your account. Click the ManageDirect tab and then "Update my Bank Information."</li> <li>Web help: <ul> <li><a href="/indiv/help/treasurydirect-help/how-do-i/">How do I . . . </a>?</li> <li><a href="/indiv/tools-videos/">Instructional videos</a></li> <li><a href="/RS/UN-Forgot.do">To recover account number</a></li> <li><a href="/indiv/help/treasurydirect-help/user-guide/011-020/#011">To reset password</a></li> </ul> </li> </ul> </div> <section> <div class="section-container container-xxl"> <div class="body-copy"> <h2 class="h1">Call or Write Us</h2> </div> <div class="grid-row-container row "> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="body-copy"> <h3 class="h2">U.S. Savings Bonds</h3> <h5>Electronic Savings Bonds</h5> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Treasury Retail Securities Services<br> P.O. Box 9150<br> Minneapolis, MN 55480-9150</p> </div> </div> </div> </div> <h5>Paper Savings Bonds</h5> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Toll-free:</strong> 844-284-2676 <strong>Note:</strong> Beware of scammers, and carefully dial the correct numbers. Remember, we charge no fees, nor do we offer gifts for working with our office.</p> </div> </div> </div> </div> <div class="body-copy"> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Series EE and Series I</strong><br> Treasury Retail Securities Services<br> P.O. Box 9150<br> Minneapolis, MN 55480-9150</p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Series HH and Series H</strong><br> Treasury Retail Securities Services<br> P.O. Box 9150<br> Minneapolis, MN 55480-9150</p> </div> </div> </div> </div> <h3 class="h2">Treasury Marketable Securities</h3> <h5>Bills, Bonds, Notes, and FRNs</h5> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Treasury Retail Securities Services<br> P.O. Box 9150<br> Minneapolis, MN 55480-9150</p> </div> </div> </div> </div> <h5>STRIPS and TIPS</h5> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Department of the Treasury<br> Bureau of the Fiscal Service<br> Attention: Auctions<br> 3201 Pennsy Drive, Building E<br> Landover, MD 20785</p> </div> </div> </div> </div> <h3 class="h2">Legacy Accounts and Paper Marketables</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Toll-free:</strong> 844-284-2676</p> <p><strong>Note:</strong> Beware of scammers, and carefully dial the correct numbers. Remember, we charge no fees, nor do we offer gifts for working with our office.</p> </div> </div> </div> </div> <div class="body-copy"> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Treasury Retail Securities Services<br> P.O. Box 9150<br> Minneapolis, MN 55480-9150</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="body-copy"> <h3 class="h2">Government Customers</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>FedInvest:</strong> 304-480-5151</p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>SLGS & SLGSafe:</strong> 304-480-5299</p> <p><a href="/government/">More Government Contacts</a> </p> </div> </div> </div> </div> <div class="body-copy"> <h3 class="h2">Press and Media Inquiries</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>202-504-3535</p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-envelope-blue.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><a class="no-icon" href="mailto:media.relations@fiscal.treasury.gov">media.relations@fiscal.treasury.gov</a> </p> </div> </div> </div> </div> <div class="body-copy"> <h3 class="h2">Congressional Inquiries</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>202-504-3502</p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-envelope-blue.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><a class="no-icon" href="mailto:CongressionalInquiries@fiscal.treasury.gov ">CongressionalInquiries@fiscal.treasury.gov </a> </p> </div> </div> </div> </div> <div class="body-copy"> <h3 class="h2">Franchising & Procurement</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Franchising:</strong> 304-480-7227</p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p><strong>Procurement:</strong> 304-480-7137</p> </div> </div> </div> </div> <div class="body-copy"> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Bureau of the Fiscal Service<br> P.O. Box 1328<br> Parkersburg, WV 26106-1328</p> </div> </div> </div> </div> <h3 class="h2">Freedom of Information Act (FOIA)</h3> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>U.S. Department of the Treasury<br> Bureau of the Fiscal Service (Fiscal Service)<br> Attn: FOIA Disclosure Office/Room 508B<br> 3201 Pennsy Drive, Building E<br> Landover, MD 20785<br> <strong>Online at: https://www.foia.gov</strong> <br></p> <p><strong><a class="no-icon" href="https://fiscal.treasury.gov/foia.html">https://fiscal.treasury.gov/foia.html</a></strong> </p> </div> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>202-874-5602</p> </div> </div> </div> </div> <div class="body-copy"> <h3 class="h2">Employment Information</h3> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-phone-green.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>304-480-6650<br></p> </div> </div> </div> </div> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-TTD.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>TDD Hearing Impaired: 304-480-8341<br></p> </div> </div> </div> </div> <div class="body-copy"> <div class="media iconandtext"> <img class="w-line-height h-line-height mr-2" src="/images/content-icons/icon-building-gray.svg" alt="" > <div class="media-body"> <div class="negate"> <div class="consume"> <p>Bureau of the Fiscal Service<br> Human Resources Division<br> P.O. Box 1328<br> Parkersburg, WV 26106-1328</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="body-copy"> <h2 class="h1">Email Us</h2> <p><strong>Due to heavy volume, we are temporarily limiting communication by e-mail. For us to respond to your e-mail, it must concern a pending case and you must state your case number either in the subject line or in the body of the e-mail.</strong></p> <p>Simply select your topic from the list below and write your message. 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