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document.writeln(""); document.writeln(""); document.writeln("</div>"); </script> </div> </div> </div> <div class="sidebar_section"> <div class="sidebar_header" id="sidebar_close"><a href="javascript:void(0);"></a></div> <a title="This link opens a new browser window" target="_blank" href="https://web.archive.org/web/20151011115124/https://community.talktalk.co.uk/?olhpromote=true"> <div id="sidebar-bottom" class="sidebar-community-bottom"> </div> </a> </div>  <div id="page-gen6"> <div id="page-middle" class="clearfix"> <div class="grid_12 "> <div class="grid_5 alpha"> <h1 class="page-title f-size-superstrong colorprime"> TalkTalk Help </h1> <div class="clear"></div> <div class="space"></div> </div> <div class="grid_7 title-header omega"> <div class="region region-top-search"> <div id="block-search-form" class="block block-search "> <div class="content"> <form action="/web/20151011115124/http://help2.talktalk.co.uk/moving-home-talktalk-1" method="post" id="search-block-form" 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"> <div class="grid_10 alpha"> <div class="region region-cat-menu"> <div id="block-talktalk-breadcrumbs-talktalk-breadcrumb" class="block block-talktalk-breadcrumbs "> <div class="content"> <div class="breadcrumbs"><ul><li><a href="/web/20151011115124/http://help2.talktalk.co.uk/"> Talk Talk Help </a> > </li><li><a href="/web/20151011115124/http://help2.talktalk.co.uk/moving-home" class="active">Moving Home</a></li></ul></div> </div> </div> </div> </div> <div class="grid_2 omega"> </div> </div> <div class="grid_12 bar_one bar"> <div class="region region-bar-one"> <div id="block-talktalk-landing-blocks-landing-page-block" class="block block-talktalk-landing-blocks "> <div class="content"> </div> </div> </div> </div> <div class="grid_12">  </div> <div class="grid_12 content"> <div class="region region-content"> <div id="node-9579" class="node node-article node-sticky alpha grid_12" about="/moving-home-talktalk-1" typeof="sioc:Item foaf:Document">  <span property="dc:title" content="Moving Home with TalkTalk" class="rdf-meta element-hidden"></span> <div id="page-title" class="grid_12 alpha omega"> <div class="question_text"> <h1> Moving Home with TalkTalk </h1> </div> </div> <div class="grid_11 alpha omega"> <div class="content"> <span class="print-link"></span><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"> <p>We know how expensive moving home is, which is why we’ve made moving TalkTalk to your new home free for all TalkTalk customers - just plug in your current Router and YouView box (if you have one) and you'll be ready to go! With our<a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/homemover/brochure?AuthState=_ffbf0aeb567f0f7037a12cebb26e497d8a114d8d7c:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fhomemover%2Fbrochure&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP4%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%3Furl%3D%252Fhomemover%252Fbrochure&ERRCODE=" style="font-size: 14px; line-height: 1.3;" target="_blank"> </a><a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/homemover/brochure" target="_blank">online home move service</a> we’ve taken the stress out of moving home so it couldn’t be easier.</p> <p>Simply choose a date that works for you, upgrade or keep your current services, then relax and tick us off the list. We'll keep you completely updated on the status of your order via SMS or email so there's no need to worry. Job done!</p> <p class="button" style="font-size: 14px; text-align: center; line-height: 1.3 !important; background-color: rgb(255, 255, 255);"><span class="btn-small btngrad2" style="margin-left: 0px; padding-top: 0px; padding-bottom: 0px; border: 2px solid rgb(153, 51, 153); background-image: linear-gradient(rgb(222, 153, 222) 0%, rgb(153, 51, 153) 52%, rgb(153, 51, 153) 100%); background-color: initial; background-position: initial; background-repeat: initial;"><a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/homemover/brochure" style="padding-top: 6px; padding-bottom: 6px; font-size: 16px; filter: none;" target="_blank">Move Home Now</a></span></p> <p style="font-size: 16px; line-height: 24px; background-color: rgb(255, 255, 255);"> </p> </div></div></div><div class="field field-name-field-jquery-tabs field-type-field-jquery-tabs field-label-hidden"><div class="field-items"><div class="field-item even"><div id="tabs-0-15149600-1444521996" class="tt-tabs"> <ul class="tabsUl"> <li class="tab tab1"> <h2><span class="left"></span> <a class="color2" href="#tabs-0-15149600-1444521996-1"> <span class="topClass">Before I move</span> </a><span class="right"></span> </h2> </li> <li class="tab tab2"> <h2><span class="left"></span> <a class="color2" href="#tabs-0-15149600-1444521996-2"> <span class="topClass">My services</span> </a><span class="right"></span> </h2> </li> <li class="tab tab3"> <h2><span class="left"></span> <a class="color2" href="#tabs-0-15149600-1444521996-3"> <span class="topClass">My equipment</span> </a><span class="right"></span> </h2> </li> <li class="tab tab4"> <h2><span class="left"></span> <a class="color2" href="#tabs-0-15149600-1444521996-4"> <span class="topClass">Changes to my home move</span> </a><span class="right"></span> </h2> </li> </ul> <div class="panelBox"><div class="tt-tabs-panel1" id="tabs-0-15149600-1444521996-1"> <p>In order for us to be able to cancel your old service in time for your big move, it's important that you let us know that you're changing address at least 14 days before your actual moving date. Take a look at our check list below to make sure you've got everything that you need to <a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/homemover/brochure?AuthState=_5a7882676f28124fff31e26195b8d651c60d091072:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fhomemover%2Fbrochure&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP4%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%3Furl%3D%252Fhomemover%252Fbrochure&ERRCODE=" target="_blank">place your home move order</a>. </p> <h2><strong>Check list</strong></h2> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> The full address & postcode of your new home </p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> Your moving date</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> An alternative contact number (ideally a mobile) and an email address</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> Which plan and boosts you would like at your new home</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> Your socket type (if you know it). Don't worry if not, we can check if your new home has ever had a phone line.</p> <h2><strong>How long will it take?</strong></h2> <p><img src="https://web.archive.org/web/20151011115124im_/https://m1.ttxm.co.uk/gfx/myaccount/login/16-login-calendar-icon-73x80-20-08-2014.jpg" style="float: right; margin: 15px 15px 15px 15px;" width="90"/></p> <p>Your services at your new home will usually be up and running in no time, but it's best to allow 14 days overall, as timings can vary depending on the availability of engineers in your area. Once your moving date gets closer, you can start your home move online, and choose an activation date that suits you.<span style="font-size: 14px; text-align: justify; color: rgb(51, 51, 51); font-family: arial, verdana, helvetica, 'Liberation Sans', FreeSans, sans-serif; line-height: 1.3;"> </span></p> <h2><strong>Not moving straight away?</strong></h2> <p>No problem. Our home move service lets you select a move-in date within the next 3 months, leaving you plenty of time to get everything organised. We understand that sometimes things don't go to plan, so if any of your details change, just head to <a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/login/login/login?AuthState=_1b294ea70cf2a21fa4829879e6515d54e1e3af27fd:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Flogin%2Flogin%2Flogin&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP1%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%3Furl%3D%252Fhome%252Fdashboard%26logoutMode%3D&ERRCODE=" target="_blank">My Account</a> to update them. </p> <h2><strong style="font-size: 20px;">New address not found?</strong></h2> <p href="https://myaccount.talktalk.co.uk/login/login/login?AuthState=_260d6f855b486f0240bc877151f6aa7e48b923e66d:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Flogin%2Flogin%2Flogin&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP1%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%3Furl%3D%252Fhome%252Fdashboard%26logoutMode%3D&ERRCODE=" target="_blank">When you place your home move order, you may find that your address is not listed (this often occurs with new builds) or that your address is listed, but isn't completely correct. If this happens to you, make sure that you contact Royal Mail. To amend or add your new address, simply head to the <a href="https://web.archive.org/web/20151011115124/http://www.royalmail.com/find-a-postcode" target="_blank">Royal Mail website</a> and change the details. Remember, it can take up to 24 hours to confirm your new address' corrections, so make sure that you check back after that time. </p> </div> <div class="tt-tabs-panel2" id="tabs-0-15149600-1444521996-2"> <p>While it's really easy to transfer your old services to your new home, some of them may vary depending on your new location. We'll show you which ones you can receive when you start your online home move.</p> <h2><strong>Your TalkTalk package & boosts</strong></h2> <p><img src="https://web.archive.org/web/20151011115124im_/https://m1.ttxm.co.uk/gfx/myaccount/login/16-login-lockup-icon-147x100-20-08-2014.jpg" style="float: left; margin: 15px 15px 15px 15px;" width="210"/></p> <p>If you're already on one of our current packages such as SimplyBroadband, Essentials TV or Plus TV, then you'll be able to take this with you when you move. If you're not on one of our current packages, we'll help you to find the perfect one for your needs in order to get you up and running in your new home<span style="font-size: 14px; line-height: 18.2px; background-color: rgb(255, 255, 255);">. </span></p> <p>Whether you're staying on your existing plan, or you've found a new package that suits you, we'll start you with a brand new 18 month contract when you make the big move. Easy! </p> <p>When you place your home move order, you can choose which <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/about-boosts-2" target="_blank">Boosts</a> you'd like to keep or add into your new address, so depending upon the availability in your area, you can continue to benefit from the savings.</p> <h2><strong>Fibre</strong></h2> <p><img src="//web.archive.org/web/20151011115124im_/http://m0.ttxm.co.uk/sites/rightnow/Fibre/Fibre-laptop-image.jpg" style="float: right; margin: 15px 15px 15px 15px;" width="200"/>If you're already a Fibre customer, we know you'll want those superfast speeds to continue at your new home, and as long as they're available, you'll be able to keep them. To find out if Fibre is available at your new address, visit our <a href="https://web.archive.org/web/20151011115124/https://sales.talktalk.co.uk/product/fibre" target="_blank">Superfast Fibre Broadband page</a> and click on the 'Check Availability' button.</p> <p>If Fibre isn't available, then we can switch your service to standard broadband without charge. However if you decide to cancel your Fibre broadband when you move home, then you will encounter our <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/about-cancelling-my-talktalk-service" target="_blank">early termination charges</a>.</p> <h2><strong style="font-size: 20px;"><span style="font-size: 20px;">Value Line Rental</span></strong></h2> <p>If you are already signed up to Value Line Rental at your current address then you can take your savings to your new home. We'll simply start you on a brand new 12 month Value Line Rental when you move to your new property. To do this we'll ask for a one-off payment, and then we'll credit your bill for any unused line rental from your previous address.</p> <h2><strong>Phone number & email address</strong></h2> <p>We know how important your phone number is, so we'll do our best to help you keep it. When you place your home move order, we'll check if your phone number is transferrable, and in most cases you'll be able to keep it. If we can't transfer your number, then we'll provide you with a brand new one. Your email address won't be affected during your move, so you can continue to use it as normal.</p> <h2><strong>Apps</strong></h2> <p><img src="//web.archive.org/web/20151011115124im_/http://m1.ttxm.co.uk/sites/rightnow/Talk2Go/Talk2Go_iphone_fmaking_calls_step_1.jpg" style="float: left; margin: 15px 15px 15px 15px;" width="70"/>When your services at your current address end, any of your TalkTalk apps that were linked to your account, such as TV2Go or Talk2Go, will stop working. To start using them again once you've moved to your new home, simply re-register your chosen apps.</p> <p>Remember that any apps that you use with Boosts will also need to be re-added to your account when you place your home move order. </p> <p> </p> </div> <div class="tt-tabs-panel3" id="tabs-0-15149600-1444521996-3"> <h2><strong><span style="font-size: 20px;">Will I receive new equipment when I move?</span></strong></h2> <p>We don't send out new equipment as standard when you move, so make sure you take everything that you currently use with you, including:</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add </strong></span> Your router</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> YouView box (If you have one)</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add </strong></span> Microfilters (If you use them)</p> <p><span class="ttcssicn icnsize-xs gradtype1"><strong class="icntype6">Add</strong></span> Cables</p> <p>If you're a YouView customer, it's also important to make sure that you will have a working aerial at your new address. </p> <p> </p> <h2><strong>BrightSpark YouView Box set up</strong></h2> <p>Moving home with TalkTalk is free for all of our customers, however if you'd like a little help setting up your YouView box, then we'll send an engineer out to you. You'll be able to choose this option when you make your home move order, but please be aware that we do charge for this service. </p> </div> <div class="tt-tabs-panel4" id="tabs-0-15149600-1444521996-4"> <p>We'll keep you up to date with the progress of your order by text message or email, and you can track the whereabouts of your order in <a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/login/login/login?AuthState=_abdc6a7dac4e5d18794bb9a473a4d7f0975472462b:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Flogin%2Flogin%2Flogin&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP1%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%26logoutMode%3D&ERRCODE=" target="_blank">My Account</a>. We'll also send you a welcome pack for your new home, to make the process a little easier. </p> <h2><strong>Changing or cancelling your home move</strong></h2> <p>Moving home doesn't always run smoothly, and we appreciate that occasionally dates will change. If you find that any of your details alter, simply update your appointment and move in dates online via <a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/login/login/login?AuthState=_abdc6a7dac4e5d18794bb9a473a4d7f0975472462b:https://sso.talktalk.co.uk/saml2/idp/SSOService.php?spentityid=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Flogin%2Flogin%2Flogin&RelayState=https%3A%2F%2Fmyaccount.talktalk.co.uk%2Fssosp%2Fauthenticate%2Fauthenticate%3FAPPID%3DPHP-SP1%26ReturnUrl%3Dhttps%253A%252F%252Fmyaccount.talktalk.co.uk%252Flogin%252Flogin%252Flogin%26logoutMode%3D&ERRCODE=" target="_blank">My Account</a>. If you need to cancel your home move please<a href="https://web.archive.org/web/20151011115124/https://www.talktalk.co.uk/contactus/cancel-a-home-move#797" target="_blank"> contact us</a>.</p> <h2><strong>My new address details are incorrect</strong></h2> <p><img src="https://web.archive.org/web/20151011115124im_/https://help2.talktalk.co.uk/sites/all/themes/talktalk_2013/images/top-promo-tt-home-move.png" style="float: left; margin: 15px 15px 15px 15px;" width="170"/></p> <p>During the <a href="https://web.archive.org/web/20151011115124/https://myaccount.talktalk.co.uk/homemover/brochure" target="_blank">online home move service</a>, we'll ask you for your new home address and postcode so that we can update our records when you move. However, if you notice any errors in the new details that we've got for you, or your address has not been updated after you've moved, please dont hesitate to <a href="https://web.archive.org/web/20151011115124/http://www.talktalk.co.uk/contactus/track-your-home-move-order#796" target="_blank">contact us</a>.</p> <p>Similarly, if the details that we hold for you are incorrect but you haven't moved home recently, then please visit <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/node/6095" target="_blank">My details are incorrect</a> to find out how to update your information.</p> <p> </p> <h2 style="text-align: left;"><strong>Why isn't my broadband working in my new home? </strong></h2> <p>Very occasionaly, once your phone line is activated we may have to set up your broadband services separately, meaning that your broadband may go live a few weeks after your phone line. This would unfortunately be due to the type of lines in your area. While the risk of this happening is incredibly rare, if it does happen to you, we'll work really hard to have you up and running as soon as we can. However If your broadband is still not working after this short time period please <a href="https://web.archive.org/web/20151011115124/https://www.talktalk.co.uk/contactus/cancel-a-home-move#797" target="_blank">contact us</a>. </p> <h2><strong>Cancel my service</strong></h2> <p>If you're thinking of cancelling your TalkTalk service visit <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/about-cancelling-my-talktalk-service" target="_blank">About cancelling my TalkTalk service</a> for all the details that you'll need, but don't forget that our <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/about-cancelling-my-talktalk-service" target="_blank">early termination charges</a> may apply. </p> <p>If you're moving abroad then please visit <a href="https://web.archive.org/web/20151011115124/https://help2.talktalk.co.uk/about-cancelling-my-talktalk-service" target="_blank">About cancelling my TalkTalk service</a>. </p> </div> </div> </div> </div></div></div><div id="comment-wrapper"></div> </div> </div> </div> </div> </div> <div class="grid_12"> <div class="region region-below-content"> <div id="block-talktalk-ratings-ratings-widget" class="block block-talktalk-ratings "> <div class="content"> <input type="hidden" class="domainName" value="ttr_website"/> <div class="grid_12 alpha clearfix"> <div id="rn_AnswerFeedbackNew_4_Questions"> <div id="rn_AnswerFeedbackNew_4_RatingButtons" class="helpful_question"> <div class="grid_5 alpha"> <h3 class="f-size2">Did you find this answer helpful?</h3> </div> <div class="grid_2 omega right"> <a style="text-decoration: none; margin-right: 10px;" class="pointer helpful_yes" id="rn_AnswerFeedbackNew_4_RatingYesButton"> <span class="ratingssmiley smileysize-s"><strong class="smileytype23" title="Yes"></strong></span> <span>Yes</span> </a> <a style="text-decoration: none;" class="pointer helpful_no" id="rn_AnswerFeedbackNew_4_RatingNoButton"> <span class="ratingssmiley smileysize-s"><strong class="smileytype21" title="No"></strong></span> <span>No</span> </a> </div> <div class="clear"></div> </div> <div class="deflect_question" id="rn_AnswerFeedbackNew_4_RatingButtons2"> <hr> <div class="grid_5 alpha"> <h3 class="f-size2">Did it save you from having to contact us?</h3> </div> <div class="grid_2 omega right"> <a style="text-decoration: none; margin-right: 10px;" class="pointer deflect_no" id="rn_AnswerFeedbackNew_4_RatingYesButton2"> <span class="ratingssmiley smileysize-s"><strong class="smileytype23" title="Yes"></strong></span> <span>Yes</span> </a> <a style="text-decoration: none;" class="pointer deflect_yes" id="rn_AnswerFeedbackNew_4_RatingNoButton2"> <span class="ratingssmiley smileysize-s"><strong class="smileytype21" title="No"></strong></span> <span>No</span> </a> </div> <div class="clear"></div> <div class="space"></div> </div> </div> <div class="tt_tooltip noerror notification_v2 rating_note" id="feedback_note_thanks"> <div class="tooltipContent color0"> <span class="tticn tticn-tick">tick</span> <p class="f-size2 color0">Thank you for your feedback!</p> <p> <strong>Get peace of mind</strong> - stay safe online with our award-winning software, HomeSafe. 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