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Passenger rights - Trieste Airport
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Aeroportuali 2020 - 2023</a> </li> <li > <a href="/en/corporate/b2b-aviation/audizione-annuale-degli-utenti-2019-tariffe-2020/"> Audizione Annuale degli utenti 2019</a> </li> <li > <a href="/en/corporate/b2b-aviation/audizione-annuale-degli-utenti-2018/"> Audizione annuale degli utenti 2018 (tariffe 2019)</a> </li> <li > <a href="/en/corporate/b2b-aviation/consultazione-annuale-degli-utenti/"> Consultazione Annuale degli utenti 2024</a> </li> <li > <a href="/en/corporate/b2b-aviation/consultazione-annuale-degli-utenti-2024/"> Consultazione Annuale degli utenti 2024</a> </li> <li > <a href="/en/corporate/b2b-aviation/consultazione-tariffa-prm-2025/"> Consultazione Annuale degli utenti 2024 Tariffa PRM 2025</a> </li> <li > <a href="/en/corporate/b2b-aviation/consultazione-annuale-degli-utenti-2024-def/"> Consultazione annuale degli utenti 2024</a> </li> <li > <a href="/en/corporate/b2b-aviation/tariffe-aeroportuali-per-lanno-2025/"> Tariffe aeroportuali per l'anno 2025</a> </li> </ul> </li> <li class="has-children"> <a href="/en/corporate/polo-intermodale/"> Intermodal Hub</a> <ul class="list-unstyled cd-secondary-nav is-hidden"> <li class="section"> <a href="/en/corporate/polo-intermodale/">Intermodal Hub ›</a> </li> <li class="go-back"> <a href="#0">Intermodal Hub</a> </li> <li > <a href="/en/corporate/polo-intermodale/descrizione-opera/"> The project</a> </li> <li > <a href="/en/corporate/polo-intermodale/posa-della-prima-pietra-23-012017/"> Photogallery: work site opening 23-01-2017</a> </li> <li > <a href="/en/corporate/polo-intermodale/realizzazione-del-parcheggio-multipiano/"> Time-lapse: multy storey car park</a> </li> <li > <a href="/en/corporate/polo-intermodale/installazione-passerella-di-collegamento-tra-polo-intermodale-e-trieste-airport/"> Time-lapse aerial walkway: the connection between Intermodal Hub and Trieste Airport terminal</a> </li> <li > <a href="/en/corporate/polo-intermodale/photo-gallery-installazione-passerella-di-collegamento-terminal-trieste-airport-e-polo-intermodale/"> Photogallery: aerial walkway installation</a> </li> <li > <a href="/en/corporate/polo-intermodale/photo-gallery-completamento-installazione-passerella_sormonto-ferrovia/"> Photogallery: completamento installazione passerella_sormonto ferrovia</a> </li> <li > <a href="/en/corporate/polo-intermodale/video-panoramica-su-polo-intermodale/"> Video panoramica su Polo Intermodale</a> </li> <li > <a href="/en/corporate/polo-intermodale/photo-gallery-il-polo-intermodale/"> Photogallery: il Polo Intermodale</a> </li> </ul> </li> <li class="has-children"> <a href="/en/corporate/amministrazione-trasparente/"> Società trasparente</a> <ul class="list-unstyled cd-secondary-nav is-hidden"> <li class="section"> <a href="/en/corporate/amministrazione-trasparente/">Società trasparente ›</a> </li> <li class="go-back"> <a href="#0">Società trasparente</a> </li> <li > <a href="/en/corporate/amministrazione-trasparente/aeroporto-friuli-venezia-giulia-spa/"> Aeroporto Friuli Venezia Giulia SpA</a> </li> <li > <a href="/en/corporate/amministrazione-trasparente/afvg-security-srl/"> AFVG Security srl</a> </li> <li > <a href="/en/corporate/amministrazione-trasparente/sogepar-srl-liquidata/"> SOGEPAR srl (liquidata)</a> </li> <li > <a href="/en/corporate/amministrazione-trasparente/midtravel-srl-liquidata/"> MIDTRAVEL srl (liquidata)</a> </li> </ul> </li> <li > <a href="/en/corporate/documenti/"> Download</a> </li> <li class="has-children"> <a href="/en/corporate/stampa-e-media/"> Press and media</a> <ul class="list-unstyled cd-secondary-nav is-hidden"> <li class="section"> <a href="/en/corporate/stampa-e-media/">Press and media ›</a> </li> <li class="go-back"> <a href="#0">Press and media</a> </li> <li > <a href="/en/corporate/stampa-e-media/news/"> News</a> </li> <li > <a href="/en/corporate/stampa-e-media/comunicati-stampa/"> Press releases</a> </li> </ul> 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general aviation</a> </li> <li > <a href="/en/airport/tourism-hospitality/">Tourism & hospitality</a> </li> <li > <a href="/en/airport/polo-intermodale/">Intermodal Hub</a> </li> </ul> </div> </div> <div class="container"> <div id="breadcrumbs"> <a href="/en/">Home</a> <span class="sep">›</span> <a href="/en/airport/">Airport</a> <span class="sep">›</span> <a href="/en/airport/passenger-rights/">Passenger rights</a> <span class="sep">›</span> <span class="current">Passenger rights</span> </div> </div> <main class="cd-main-content"> <div class="container"> <div class="row"> <div class="col-md-3 submenu"> <nav> <ul class="list-unstyled"> <li class="selected"> <a href="/en/airport/passenger-rights/passenger-rights/">Passenger rights</a> </li> <li > <a href="/en/airport/passenger-rights/service-charter/">The Service Charter</a> </li> <li > <a href="/en/airport/passenger-rights/your-feedback/">Your feedback</a> </li> <li > <a href="/en/airport/passenger-rights/passengers-with-reduced-mobility/">Passengers with reduced mobility</a> </li> </ul> </nav> </div> <div class="col-md-8 content"> <article> <h1>Passenger rights</h1> <div class="pagetext"> <div class="rich-block"> <img src="/media/images/.jpegbase64_ksk8xEa.width-800.jpg" alt=".jpeg;base64" width="800" height="auto"> </div> <div class="rich-block"><p data-block-key="80b9u">Protecting passengers' rights and ensuring service quality are fundamental aspects, forming the cornerstone of providing a service that meets customers' expectations. Basic information on passenger rights and protection at European airports is periodically drafted by the European Commission, while for Italian airports, it is published by ENAC in the <a href="/documents/1040/Carta_ENAC.pdf">Passenger Rights Charter</a>.</p></div> <div class="rich-block"><p data-block-key="80b9u">For further updated information regarding air passenger rights, reference can always be made to the European Commission for Transport and to the <a href="https://www.enac.gov.it/Home/">ENAC (National Civil Aviation Authority)</a>.</p></div> <div class="rich-block"><p data-block-key="80b9u">Additionally, there is a toll-free number established by ENAC (800 898121) for passenger assistance, which operates from Monday to Friday, from 8:00 to 20:00. This helpline provides a wide range of information about airlines operating in Italy and Europe, passenger rights, strikes, etc.</p></div> <hr> <h2 class="header_one">Passengers with reduced mobility</h2> <div class="rich-block"><p data-block-key="80b9u">For the rights of disabled passengers, visit the dedicated section.</p></div> <hr> <h2 class="header_one">Information on strikes in air transport</h2> <div class="rich-block"><p data-block-key="80b9u">To receive real-time updates on any planned strikes in the transport sector in Italy, it is recommended to visit the dedicated sections on the websites of the <a href="http://www.mit.gov.it/mit/site.php?p=scioperi">Ministry of Transport</a> and the <a href="http://www.commissionegaranziasciopero.it/">Strike Guarantee Commission</a>, as well as to follow updates from news outlets.</p></div> <hr> <h2 class="header_one">The safety of air carriers</h2> <div class="rich-block"><p data-block-key="80b9u">All airlines operating within the European Community adhere to very strict safety regulations, which are regularly and carefully monitored by the relevant authorities. The European Community regularly updates a <b>blacklist of global airlines</b> that do not meet international safety standards and therefore advises against using them: these airlines are not allowed to operate at any airport within the European Community. The most up-to-date list is available online on the websites of the <a href="https://ec.europa.eu/transport/modes/air/safety/air-ban_en">European Community</a> and the <a href="http://www.enac.gov.it/I_Diritti_dei_Passeggeri/Black_List/index.html">ENAC (National Civil Aviation Authority)</a>.</p></div> <div class="rich-block"> <a class="button" href="/documents/1041/Black_list_09.12.2016.pdf" target="_blank">Consult the updated blacklist as of 09.12.2016.</a> </div> <ul class="list-links"> </ul> </div> </article> </div> </div> </div> <div class="cd-overlay"></div> </main> <footer id="footer"> <div id="footer-menu"> <div class="container"> <div class="row"> <div class="col-md-9"> <nav> <ul class="list-unstyled"> <li> <a href="/en/airport/other-information/termini-duso/">Terms & Conditions</a> </li> <li> <a href="/en/airport/other-information/privacy/">Privacy</a> </li> <li> <a href="/en/airport/other-information/privacy-policy-informativa-utenti/">User Privacy</a> </li> <li> <a href="/en/airport/other-information/cookie/">Cookie</a> </li> <li> <a href="/en/airport/other-information/accessibility/">Accessibility Statement</a> </li> <li> <a href="/en/corporate/amministrazione-trasparente/">Società trasparente</a> </li> <li> <a href="/en/airport/other-information/airport-phone-numbers/">Contatti</a> </li> <li> <a href="https://pass.triesteairport.it/">Pass</a> </li> </ul> </nav> </div> <div class="col-md-3 socials"> <a href="https://www.facebook.com/AeroportoTRS/?fref=ts" target="_blank" title="Facebook"><i class="fa-brands fa-facebook-f"></i></a> <a href="https://twitter.com/AEROPORTOTRS" target="_blank" title="Twitter"><i class="fa-brands fa-x-twitter"></i></a> <a href="https://www.instagram.com/triesteairport/" target="_blank" title="Instagram"><i class="fa-brands fa-instagram"></i></a> </div> </div> </div> </div> <div class="container"> <div class="row bottom"> <div class="logo col-md-4"> <img src="/static/img/logo-footer.png" alt="Trieste Airport • Friuli Venezia Giulia"> </div> <div class="col-md-8 address"> <p> © Aeroporto Friuli Venezia Giulia SpA <br> Direzione e Coordinamento ex Art. 2497-bis C.C. di 2I Aeroporti SpA <br> CF, P. 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