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Voicethread FAQ - University IT
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href="https://tech.rochester.edu/vp-it/">Vice President for IT</a></li> </ul> </div><!--/.container--> </nav> </header> <script> $(".roc-edu-search-toggle").on("click", function(){ $("#cse-search-box").slideToggle(); $(".roc-edu-search-toggle").toggleClass("active"); }); </script> <div class="wrap"> <div class="container" role="document"> <div class="content row"> <main id="main" class="main" role="main"> <div class="inner-main"> <div class="visible-xs"> <div class="side-widget search-google"> <script> (function() { var cx = '009288150455229766548:l6drehtgm-8'; var gcse = document.createElement('script'); gcse.type = 'text/javascript'; gcse.async = true; gcse.src = (document.location.protocol == 'https:' ? 'https:' : 'http:') + '//cse.google.com/cse.js?cx=' + cx; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(gcse, s); })(); </script> <gcse:searchbox></gcse:searchbox> </div> <script> jQuery( document ).ready(function() { setTimeout(function(){ jQuery(".gsc-input").attr("placeholder", "Search University IT"); }, 1000) }); </script></div> <ol class="breadcrumb"> <li><a href="https://tech.rochester.edu/services/blackboard-voicethread-discussion-board/">Voicethread (Discussion Board)</a></li> <li class="active">Voicethread FAQ</li> </ol> <div class="page-header"> <h2> Voicethread FAQ </h2> </div> <article class="page-content"> <ul class="jump-list"> <li> <a href="#What+is+Voicethread3F">What is Voicethread?</a> </li> <li> <a href="#Why+use+Voicethread3F">Why use Voicethread?</a> </li> <li> <a href="#What+can+Voicethread+replace3F">What can Voicethread replace?</a> </li> <li> <a href="#What+browsers+work+best+with+Voicethread">What browsers work best with Voicethread</a> </li> <li> <a href="#Why+doesn27t+Voicethread+connect+from+within+Blackboard3F">Why doesn't Voicethread connect from within Blackboard?</a> </li> <li> <a href="#I+cannot+see+student+submission+for+grading3F">I cannot see student submission for grading?</a> </li> <li> <a href="#I+clicked+on+a+Voicethread+link2C+and+now+I+see+a+page+titled+22Voicethread+Account+Verification223F">I clicked on a Voicethread link, and now I see a page titled "Voicethread Account Verification"?</a> </li> <li> <a href="#What+does+it+mean+to+receive+this+error+message2C+22The+authentication+failed3B+the+signature+on+your+request+did+not+match+the+expected+value223F">What does it mean to receive this error message, "The authentication failed; the signature on your request did not match the expected value"?</a> </li> <li> <a href="#My+student27s+comment+is+playing+over+my+video2Faudio.">My student's comment is playing over my video/audio.</a> </li> <li> <a href="#Audio+quality+changes+when+using+Voicethread+from+Chrome.">Audio quality changes when using Voicethread from Chrome.</a> </li> <li> <a href="#Additional+Resources">Additional Resources</a> </li> </ul> <div class="faq-content" id="What+is+Voicethread3F"> <h3 class="page-sub-header"> What is Voicethread? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>Voicethread is a tool that can allow you to have a conversation around media. It can be used to facilitate multimedia-based discussions and presentations.</p> </div><!--/.faq-content--> <div class="faq-content" id="Why+use+Voicethread3F"> <h3 class="page-sub-header"> Why use Voicethread? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>This tool gives instructors a different approach to present content to their students and provides a new platform to have a class discussion with a different form of assessment.</p> </div><!--/.faq-content--> <div class="faq-content" id="What+can+Voicethread+replace3F"> <h3 class="page-sub-header"> What can Voicethread replace? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>Voicethread can be used to replace the following:</p> <ul> <li>Text-based ice-breakers and student introductions</li> <li>Voice-over Powerpoint</li> <li>Text-based discussion boards</li> <li>In-class student presentations</li> </ul> </div><!--/.faq-content--> <div class="faq-content" id="What+browsers+work+best+with+Voicethread"> <h3 class="page-sub-header"> What browsers work best with Voicethread </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>Currently Chrome and Firefox are the best browsers to use with Voicethread. These fully support all functionality.</p> <p>Voicethread can be viewed in Safari and Edge broswers, but recording is not available.</p> <p>For updates on this status, see</p> <p><a href="https://wp.voicethread.com/howto/browser-requirements/" target="_blank" rel="noopener">https://wp.voicethread.com/howto/browser-requirements/</a></p> </div><!--/.faq-content--> <div class="faq-content" id="Why+doesn27t+Voicethread+connect+from+within+Blackboard3F"> <h3 class="page-sub-header"> Why doesn't Voicethread connect from within Blackboard? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>You’re not automatically signed in to Voicethread when you click on a VT link.</p> <p>Make sure your web browser accepts third-party cookies.</p> <p><a href="https://wp.voicethread.com/howto/enabling-cookies/" target="_blank" rel="noopener"><em>How to enable cookies</em></a></p> </div><!--/.faq-content--> <div class="faq-content" id="I+cannot+see+student+submission+for+grading3F"> <h3 class="page-sub-header"> I cannot see student submission for grading? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>The Voicethread assignment feature now shows all students, regardless of submission status in the “Ungraded” section. A student will only not appear if they have never connected to Voicethread from one of the links in your course.</p> <p>Any student that has already connected to your Voicethread course will display as either Submitted, In Progress, or Not Attempted.</p> </div><!--/.faq-content--> <div class="faq-content" id="I+clicked+on+a+Voicethread+link2C+and+now+I+see+a+page+titled+22Voicethread+Account+Verification223F"> <h3 class="page-sub-header"> I clicked on a Voicethread link, and now I see a page titled "Voicethread Account Verification"? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>This means you already had a VoiceThread account under your email address, and the system is now trying to connect that existing account with your Blackboard profile. You’ll only need to complete this step once. To proceed through this page:</p> <ul> <li>Click on the link that says <strong>“Set it here”</strong> to set a verification password for your account.</li> <li>Proceed through the steps to set a password. This will involve receiving an email from VoiceThread.</li> <li>Use that password you just set on the verification page.</li> </ul> </div><!--/.faq-content--> <div class="faq-content" id="What+does+it+mean+to+receive+this+error+message2C+22The+authentication+failed3B+the+signature+on+your+request+did+not+match+the+expected+value223F"> <h3 class="page-sub-header"> What does it mean to receive this error message, "The authentication failed; the signature on your request did not match the expected value"? </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>If the issue is isolated to a single link, the description entered by the instructor when setting up the VoiceThread link in the course likely contains a line break. Descriptions in Blackboard must be a single, continuous paragraph.</p> <p><strong>To correct this,</strong> edit the description so that it does not contain any line breaks at all.</p> </div><!--/.faq-content--> <div class="faq-content" id="My+student27s+comment+is+playing+over+my+video2Faudio."> <h3 class="page-sub-header"> My student's comment is playing over my video/audio. </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>This means that the student clicked playback while they were recording their own audio/video comment. You can contact the student to recreate their comment. You can also delete the original comment.</p> </div><!--/.faq-content--> <div class="faq-content" id="Audio+quality+changes+when+using+Voicethread+from+Chrome."> <h3 class="page-sub-header"> Audio quality changes when using Voicethread from Chrome. </h3> <div class="back-top"><a href="#">Back Top</a></div> <p><span class="TextRun BCX0 SCXO104754577" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun BCX0 SCXO104754577">When recording audio or video comments through Chrome, Voicethread can sometimes boost the microphone volume to 95%.</span></span></p> <p>For Windows:</p> <p>Check your sound properties by choosing Advanced from the Microphone Properties tab.<br /> Uncheck the option that reads “Allow application to take executive control of this device”</p> <p><a href="https://support.google.com/chrome/thread/7542181/chrome-is-auto-adjusting-the-microphone-level?hl=en" target="_blank" rel="noopener">Fixing the Microphone Level</a></p> </div><!--/.faq-content--> <div class="faq-content" id="Additional+Resources"> <h3 class="page-sub-header"> Additional Resources </h3> <div class="back-top"><a href="#">Back Top</a></div> <p>Not seeing your issue above, click here for other <a href="https://wp.voicethread.com/howto-categories/troubleshooting/" target="_blank" rel="noopener"><em>General Troubleshooting</em></a> issues, including clearing the browser cache, recording and playback issues, file uploads, etc.</p> </div><!--/.faq-content--> </article> <script> (function($) { $( ".faq-content" ).mouseover(function() { $( this ). find ('.back-top a').css ('visibility', 'visible' ); }); $( ".faq-content" ).mouseout(function() { $( this ). find ('.back-top a').css ('visibility', 'hidden' ); }); })( jQuery ); </script> </div><!--/.inner-main--> </main><!-- /.main --> <aside class="sidebar" role="complementary"> <div class="side-widget search-google"> <script> (function() { var cx = '009288150455229766548:l6drehtgm-8'; var gcse = document.createElement('script'); gcse.type = 'text/javascript'; gcse.async = true; gcse.src = (document.location.protocol == 'https:' ? 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(585) 275-2000</li></ul> <p><strong>URMC SMD</strong></p> <ul class="side-widget-list"> <li><i class="glyphicon el-icon-envelope"></i> <a href="mailto:blackboard@urmc.rochester.edu" title="Contact your UR Blackboard Support Team" class="click-tracking" id="contact-ur-blackboard-support">blackboard@urmc.rochester.edu</a> <li><i class="glyphicon el-icon-earphone"></i> (585) 275-6865 </li></ul> <p><strong>SON</strong></p> <ul class="side-widget-list"> <li><i class="glyphicon el-icon-envelope"></i> <a href="mailto:SONHelp@urmc.rochester.edu" title="Contact your UR Blackboard Support Team" class="click-tracking" id="contact-ur-blackboard-support">SONHelp@urmc.rochester.edu</a></ul> <p><strong>Warner School of Graduate Education</strong></p> <ul class="side-widget-list"> <li><i class="glyphicon el-icon-envelope"></i> <a href="mailto:blackboard@warner.rochester.edu" title="Contact your UR Blackboard Support Team" class="click-tracking" id="contact-ur-blackboard-support"> 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