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srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=1920&height=452&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <source media="(min-width: 75.000em)" srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=1655&height=390&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <source media="(min-width: 62.000em)" srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=1290&height=304&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <source media="(min-width: 48.000em)" srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=990&height=233&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <source media="(min-width: 40.000em)" srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=768&height=181&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <source media="(min-width: 25.000em)" srcset="/web/20230922215212im_/https://nxts.nationalexpress.com/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=638&height=150&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"> <img class="lazy" data-src="/media/7179/accessibilty-header.jpg?anchor=center&mode=crop&width=1920&height=452&rnd=133039935810000000" alt="Wheelchair lift on The Kings Ferry coach"/> </picture> </div> <div class="hero__overlay"></div> <div class="hero__content"> <h1 class="hero__title"> Accessibility </h1> <h2 class="hero__subtitle"> </h2> <div class="hero__details"> </div> </div>  </div> <div class="sectionGroup container"> <ul class="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item breadcrumb-home" itemprop="item" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item" itemprop="item" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/about-us"> <span itemprop="name">About Us</span> </a> <meta itemprop="position" content="2"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item active" itemprop="item" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/about-us/accessibility"> <span itemprop="name">Accessibility</span> </a> <meta itemprop="position" content="3"/> </li> </ul> <div class="row"> <div class=""> <div data-group-name="" data-title="intro" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Fully accessible transport solutions for people with disabilities</h2> <p>This is where you can discover all you need to know about accessibility and inclusion for customers at National Express Transport Solutions and how we work to make your journey better.<br/>Our drivers have a high level of training and are fully DBS checked. Choosing drivers with the right personality is key to our customers receiving the kind of care and attention they deserve.</p> <p>We are committed to continually improving the service we provide and we will always listen to customer feedback to make sure we get things right. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers.<br/>The safety of our customers is paramount so you can rest assured you will get the best travelling experience and above all a fully inclusive experience.</p> <h5>Some of the services we offer:</h5> </div> </div> </div> </div> </div>  <div data-group-name="" data-title="info item links" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row contact-us-flex" style="margin:0 5px"> <div class="help-item" style="background-color: #e2e2e2;"> <h2 class="sectionGroup__block__accordion__title" style="color: # !important; background-color: #"> <i class="fa fa-child" aria-hidden="true" style="color: #; font-size: 150%"></i>   SEN Transport for Schools </h2> <div class="help-item-body" style="color: # !important;"> <p>Offering specialist coach and minibus hire for students with disabilities. <a data-udi="umb://document/ebda51a9199d4f279aa0b6e9c2b308dc" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/school-coach-hire" title="School coach hire">Find out more</a></p> </div> </div> <div class="help-item" style="background-color: #e2e2e2;"> <h2 class="sectionGroup__block__accordion__title" style="color: # !important; background-color: #"> <i class="fa fa-bus" aria-hidden="true" style="color: #; font-size: 150%"></i>   Private hire for vulnerable people </h2> <div class="help-item-body" style="color: # !important;"> <p>Private coach and minibus hire for sports clubs, charities, residential homes and community groups. <a data-udi="umb://document/d222684fd0ff4f9298b86d3e9b5ecc47" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/coach-hire" title="Coach Hire">Find out more</a></p> </div> </div> <div class="help-item" style="background-color: #e2e2e2;"> <h2 class="sectionGroup__block__accordion__title" style="color: # !important; background-color: #"> <i class="fa fa-wheelchair" aria-hidden="true" style="color: #; font-size: 150%"></i>   Our code of Practice </h2> <div class="help-item-body" style="color: # !important;"> <p><a data-udi="umb://document/f9cfe6ad6cb047d5b602e01d0c9cc40a" href="http://web.archive.org/web/20230922215212/https://nxts.nationalexpress.com/about-us/accessibility/code-of-practice" title="Code of Practice">Find out more</a> about our commitment to disabled customers and the roles and responsibilities of the company and digital accessibility. </p> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Contact us" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <p> </p> <h5><span>Further support</span></h5> <p><strong>If you would like to find out more, please get in touch with our expert reservations team on <a href="tel:03330601582">03330 601 582</a>. For any Assisted Travel support on the day of travel or during a journey, please call our Specialist Assisted Travel Team on <a href="tel:03717818181">03717 81 81 81</a>, option 3.</strong></p> </div> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Serving Disabled Customers</h2> <p>This code is designed for use within National Express Transport Solutions and sets out our commitment to disabled customers and the roles and responsibilities of the company, its employees, customers and partners in meeting those needs. </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="Our commitment to you – What we can do" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Our commitment to you – What we can do <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <ul> <li>When hiring a vehicle and you know you have a passenger who may need assistance, we require you to tell us at least 48 hours before you intend to travel of your requirements. We will advise you what assistance we are able to provide at each stage of your journey. The more information we have about your requirements, the better prepared we will be to meet your needs when you travel with us.<br/><br/></li> <li>Whilst we are not able to reserve specific seats, on our coaches, the front seats in the coach could be reserved with a request from the customer. Seats are subject to availability.<br/><br/></li> <li>Our drivers will assist with the loading and unloading of customers’ luggage in the coach, but may need assistance with items over 20kgs.<br/><br/></li> <li>Please advise us at the time you make your booking if you consider that you will require assistance getting on or off our coach. We will then make every effort to provide this assistance to you.<br/><br/></li> <li>We will accept lightweight manual wheelchairs, subject to them being capable of being stowed in the luggage hold of the coach. We regret that we are unable to accept manual wheelchairs that exceed 20kgs in weight unless you or an individual with you at the time of boarding or alighting the vehicle can support the driver in storing or removing the wheelchair from the hold.<br/><br/></li> <li>We do have vehicles specifically designed to carry one passenger travelling in their wheelchair in the main coach cabin, however the vehicle is specifically designed to carry a reference wheelchair. You will need to ensure that your wheelchair complies with the dimensions set out in the diagram below, to ensure correct and safe carriage. It is also essential that it is a model which can be securely restrained within the coach.<br/><br/></li> <li>The wheelchair lift has a safe working load of 300kgs. This is to include the wheelchair and occupant.<span class="rte-resizableImage rte-inlineImage"><br/></span><br/><span class="rte-inlineImage rte-resizableImage"><img id="__mcenew" src="/web/20230922215212im_/https://nxts.nationalexpress.com/media/11563/wheelchair-dimensions.jpg" alt="" data-udi="umb://media/5615bbe6e0be4c00b230242c5dd04fd8"/></span></li> <li>We will accept small mobility scooters and powered wheelchairs for travel subject to the following:<br/> <ul> <li>The scooter or powered wheelchair will break down into separate parts each weighing no more than 20kgs.</li> <li>It is the customer’s responsibility to dismantle and reassemble the powered wheelchair scooter or have someone present who is able to do so to enable stowage in the coach.</li> <li>The powered wheelchair/scooter is operated by a dry fuel cell or gel fuel cell or lithium battery;</li> <li>There is no requirement for customers to remove or do anything relating to the battery or power of the wheelchair when stored in the hold of the coach or when used to travel in the cabin of the coach for the journey duration.<br/><br/></li> </ul> </li> <li>We welcome highly trained assistance dogs and assistance animals on our coaches.<br/><br/></li> <li>We will allow customers who require them to carry personal oxygen supplies in hand-held bottles (2kg).<br/><br/></li> <li>Having liaised with you to determine your specific needs and having conducted a full assessment of your requirements we will advise you if you make a request that we cannot fulfil.<br/><br/></li> <li>If your pre-booked arrangements have not met your expectations and you notify us, we will fully investigate and do our utmost to resolve the situation with you.<br/><br/></li> <li>We welcome feedback and comments from all our customers about how we can improve our service to you.</li> </ul> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="Our commitment to you – What we cannot do" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Our commitment to you – What we cannot do <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <ul> <li>Our staff and drivers are not permitted to assist customers with their eating or personal hygiene. Health and safety considerations mean we cannot lift or carry you, and cannot provide medical services such as giving injections. If a medical condition requires others to provide this type of care, we would advise travelling with a companion who can assist you during your journey</li> <li>Our drivers and staff are unable to provide personal care services at coach stations or during the journey.</li> <li>Our drivers and staff are unable to dismantle or reassemble mobility scooters or powered wheelchairs that have been approved for travel.</li> </ul> </div> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>Digital Accessibility</h2> <p>Every effort has been made to make sure that the pages on this site comply with all W3C WCAG Priority Guidelines.</p> <p> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="trustpilot" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div 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class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-coachcards" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="cc-back-to-top"></a> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding"></h4> </div> <div class="modal-body"> <a href="#cc-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="ouibus-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content 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text-shadow: none; font-size: 34px; line-height: 42px; padding: 75px 0px 30px 0px; background-color: #f2f2f2; margin-bottom: 0px; border-radius: 4px; margin-top: 20px !important; } @media only screen and (min-width: 400px) and (max-width: 959px) { h1.hero__title { padding: 75px 20px 30px 20px; } } @media only screen and (min-width: 960px) { h1.hero__title { padding: 75px 70px 30px 70px; } } @media only screen and (min-width: 768px) { .mob_cta { right: 35px; } } @media only screen and (max-width: 767px) { .mob_cta { right: 6%; } } @media only screen and (min-width: 992px) { h1.hero__title { margin-top: 20px !important; font-size: 50px; line-height: 60px; padding: 40px 70px 40px 70px; } } </style> <script> /* Modal trigger */ window.addEventListener('DOMContentLoaded', function () { (function ($) { $( ".accountNavigation__searchWrap li a, .mob_cta, li#utilityTop_Contact_Sales" ).on( "click", function() { $('#salesContent').modal('show'); } ); $('#utilityTop_Contact_Sales').html("Contact sales"); 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// var telMobile = '<a class="InfinityNumber mobilePanel__link" href="tel:03308281361" style="color: #12354c;"><i class="fa fa-phone fa-fw nav_icon" aria-hidden="true"></i> 03308 281 361</a>'; // $('.accountNavigation__list').empty(); // $('.accountNavigation__list').append('<li>' + telDesktop + '</li>'); // $('#utilityTop_0845_257_9845').empty(); // $('#utilityTop_0845_257_9845').append(telMobile); /*Override cookie banner html*/ $("p.left").html('This website uses cookies, by continuing to access the site you are agreeing to their use. <a href="http://web.archive.org/web/20230922215212/https://www.nationalexpressgroup.com/cookie-policy/" target="_blank">Learn more about cookies</a>'); })(jQuery); }); </script> <style> .cookie-msg{display:none !important}; /*hotfix for overlay in carsosel*/ .offerCard__overlay { height: inherit !important; } </style> <style> /* CSS for JP when used on smaller hero types */ .hero--has-float-planner #discourage-div { position: absolute; top: auto; left: 0; 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homepage_logos.forEach((img) => { img.setAttribute('width', '130'); img.setAttribute('height', '42'); }); let footer__logo = document.querySelector('.brand__logo img'); footer__logo.setAttribute('width', '220'); footer__logo.setAttribute('height', '63'); </script> <script> /* Dynamic Accordion Titles */ let resize_accordions = () => { let closed_accordions = document.querySelectorAll(".sectionGroup__block__accordion"); closed_accordions.forEach( (accordion) => { let accordion_btn = accordion.querySelector(".sectionGroup__block__accordion__icon.accordion--arrow"); let accordion_btn_height = accordion_btn.offsetHeight; accordion.style.maxHeight = accordion_btn_height + "px"; }); } window.addEventListener("load", resize_accordions); window.addEventListener("resize", resize_accordions); </script> <style> .contactSalesBtn .modal-backdrop.in { opacity: .8 !important; } .contactSalesBtn .modal-header { border: none; } .contactSalesBtn .modal-header>button { position: absolute; top: 0px; color: #000; background-color: #ffffff; right: auto; } .offerCard__overlay { opacity: .3; } .contactSalesBtn .modal-dialog { width: 1030px !important; top: 0; } .contactSalesBtn .modal-content-flex { display: flex; flex-direction: row; gap: 30px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex { width: 500px; border: 8px solid #fff; border-radius: 10px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 2em; font-weight: 600; margin-bottom: 20px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 1.3em; font-weight: 600; border: 2px solid #fff; padding: 10px 20px; border-radius: 10px; text-align: center; background-color: #0055B8; } @media only screen and (min-width: 1049px) { .contactSalesBtn .modal-dialog { width: 100% !important; } .contactSalesBtn .modal-content-flex { display: flex; flex-direction: column; padding-left: 0; width: auto; margin: 0px 10vw; } .contactSalesBtn .modal-header { border: none; display: flex; justify-content: flex-end; padding: 0px; margin-bottom: 30px; } .contactSalesBtn .modal-header>button { font-size: 16px; } .contactSalesBtn .modal_content_innerContainer { display: flex; flex-direction: row; gap: 50px; } .contactSalesBtn .modal_content_innerContainer a { width: 50%; } .contactSalesBtn .modal_content_innerContainer .offerCard__overlay { height: 300px; } .contactSalesBtn .modal_content_innerContainer .offerCard__content{ height: 300px; margin: 0px; padding: 15px; flex-direction: column; justify-content: center; } .contactSalesBtn .modal_content_innerContainer .offerCard__content .container{ height: 100%; display: flex; flex-direction: column; justify-content: space-evenly; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex { width: 100%; border: 2px solid #fff; height: 300px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 24px; max-width: 100%; text-align: center; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 22px; 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height: 300px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 22px; max-width: 100%; text-align: center; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 20px; margin: 0 auto; } } @media(max-width: 740px) { .contactSalesBtn .modal-content-flex { display: flex; flex-direction: column; padding-left: 0; width: 96vw; } .contactSalesBtn .modal-header { border: none; display: flex; justify-content: flex-end; padding: 0px; margin-bottom: 30px; } .contactSalesBtn .modal_content_innerContainer { display: flex; flex-direction: column; gap: 15px; } .contactSalesBtn .modal_content_innerContainer .offerCard__overlay { height: 225px; } .contactSalesBtn .modal_content_innerContainer .offerCard__content{ height: 225px; margin: 0px; padding: 15px; flex-direction: column; justify-content: center; } .contactSalesBtn .modal_content_innerContainer .offerCard__content .container{ height: 100%; display: flex; flex-direction: column; justify-content: space-evenly; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex { width: 100%; border: 2px solid #fff; height: 225px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 20px; max-width: 100%; text-align: center; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 18px; margin: 0 auto; } } </style> <div class="contactSalesBtn"> <div class="modal fade" id="salesContent" tabindex="-1" role="dialog" aria-labelledby="myModalLabel"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content-flex">  <div class="modal-header"> <button type="button" class="btn btn-secondary" data-dismiss="modal">Close (<span aria-hidden="true">×</span>)</button> </div> <div class="modal_content_innerContainer"> <a href="/web/20230922215212/https://nxts.nationalexpress.com/get-a-quote"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click offerCard-flex" style="background-image: url(/web/20230922215212im_/https://nxts.nationalexpress.com/media/11496/coach_single_transport_solutions.jpg);"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #000000; width: 100%; height: 100%;position: absolute; opacity: 0.4; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Looking to hire a coach for an event or occasion? </div> <div class="offerCard__subtitle" style="z-index:2"> Get a coach hire quote </div> </div> </div> </div> </a> <a href="/web/20230922215212/https://nxts.nationalexpress.com/business-solutions/request-a-call"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click offerCard-flex" style="background-image: url(/web/20230922215212im_/https://nxts.nationalexpress.com/media/11520/coach_fleet_transport_solutions.jpg);"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #000000; width: 100%; height: 100%;position: absolute; opacity: 0.4; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Looking for smart and sustainable transport solutions? </div> <div class="offerCard__subtitle" style="z-index:2"> Chat with our business team </div> </div> </div> </div> </a> </div> </div> </div> </div> </div> </body> </html>