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دعم Apple الرسمي

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viewBox="0 0 38 44" width="38" height="44" xmlns="http://www.w3.org/2000/svg"><path d="m32.7 22.3h3.5c0-1.1-.7-1.9-1.7-1.9-1 .1-1.7.8-1.8 1.9zm4.5 2.1c-.3 1.1-1.3 1.7-2.7 1.7-1.8 0-2.8-1.3-2.8-3.3s1.1-3.3 2.8-3.3 2.7 1.2 2.7 3.2v.4h-4.5c.1 1.2.8 2 1.8 2 .8 0 1.4-.3 1.6-.9zm-12.3-4.7h1v1h.1c.3-.7.9-1.1 1.9-1.1 1.4 0 2.2.8 2.2 2.3v4.1h-1v-3.8c0-1.1-.5-1.7-1.5-1.7s-1.7.7-1.7 1.8v3.7h-1zm-2.5 3.1c0-1.5-.7-2.4-1.9-2.4s-1.9.9-1.9 2.4.7 2.4 1.9 2.4 1.9-.9 1.9-2.4zm-4.8 0c0-2 1.1-3.3 2.9-3.3s2.9 1.2 2.9 3.3c0 2-1.1 3.3-2.9 3.3s-2.9-1.2-2.9-3.3zm-6.6-5.6h1v3.5h.1c.3-.7 1-1.1 1.9-1.1 1.3 0 2.2.9 2.2 2.3v4.1h-1v-3.8c0-1.1-.5-1.7-1.5-1.7-1.1 0-1.8.7-1.8 1.8v3.7h-1v-8.8zm-6 4.8h1.9c1.2 0 1.9-.6 1.9-1.8s-.7-1.8-1.9-1.8h-1.9zm2.1-4.5c1.6 0 2.7 1.1 2.7 2.7s-1.1 2.7-2.7 2.7h-2.1v3h-1.1v-8.5h3.2zm-6.1 8.5h1v-6.3h-1zm-.2-8.2c0-.4.3-.7.7-.7s.7.3.7.7-.3.7-.7.7-.7-.4-.7-.7z"></path></svg></span><span class="globalnav-link-text">iPhone</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - watch" class=" globalnav-item globalnav-item-watch globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ae-ar/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 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class="globalnav-link-text">Watch</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ae-ar/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 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6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - tv-home" class=" globalnav-item globalnav-item-tv-home globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ae-ar/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="true" data-analytics-title="tv &amp; home" data-analytics-element-engagement="hover - tv &amp; home" 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background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">دعم Apple</h1></div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--7up as-imagegrid--base"> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone" data-analytics-link-url="/ar-ae/iphone" href="/ar-ae/iphone"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-iphone-tn_2x.png" alt="" width="34" class="" height="68"></div> <span aria-label="دعم iPhone">iPhone</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac" data-analytics-link-url="/ar-ae/mac" href="/ar-ae/mac"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-mac-tn_2x.png" alt="" width="110" class="" height="66"></div> <span aria-label="دعم Mac">Mac</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad" data-analytics-link-url="/ar-ae/ipad" href="/ar-ae/ipad"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-ipad-tn_2x.png" alt="" width="68" class="" height="48"></div> <span aria-label="دعم iPad">iPad</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Watch" data-analytics-link-url="/ar-ae/watch" href="/ar-ae/watch"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-watch-_2x.png" alt="" width="42" class="" height="68"></div> <span aria-label="دعم Apple Watch">Watch</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Music" data-analytics-link-url="/ar-ae/apple-vision-pro" href="/ar-ae/apple-vision-pro"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-apple-vision-pro_2x.png" alt="" width="68" class="" height="68"></div> <span aria-label="دعم Vision">Vision</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="AirPods" data-analytics-link-url="/ar-ae/airpods" href="/ar-ae/airpods"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-airpods_2x.png" alt="" width="66" class="" height="60"></div> <span aria-label="دعم AirPods">AirPods</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="TV" data-analytics-link-url="/ar-ae/tv" href="/ar-ae/tv"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-tv_2x.png" alt="" width="72" class="" height="68"></div> <span aria-label="دعم TV">TV</span></a></div> </div> <div class="grid as-tile-wrapper as-tile--3up as-tile--topics as-fluid "> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Forgot Apple&nbsp;Account password" data-analytics-link-url="/ar-ae/HT201487" href="/ar-ae/HT201487"><div aria-label="نسيت كلمة سر حساب Apple" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-password_2x.svg" alt="" class="as-tile-image-chiklet"><p>نسيت كلمة سر حساب Apple</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Apple Repair" data-analytics-link-url="/ar-ae/repair" href="/ar-ae/repair"><div aria-label="الإصلاح في Apple" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-repair_2x.svg" alt="" class="as-tile-image-chiklet"><p>الإصلاح في Apple</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Billing and subscriptions" data-analytics-link-url="/ar-ae/billing" href="/ar-ae/billing"><div aria-label="الفواتير والاشتراكات" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-billing_2x.svg" alt="" class="as-tile-image-chiklet"><p>الفواتير والاشتراكات</p></div></a></div> </div> <div class="as-richtext-wrapper as-richtext-elevated as-callout-wrapper"> <div class="row justify-content-center"> <div class="column large-12 medium-12 small-12 as-richtext as-callout as-callout-gray"> <p class="as-center">حظر الرسائل وتصفيتها والإبلاغ عنها على الـ iPhone. <a href="/ar-ae/guide/iphone/iph203ab0be4/ios">تعرّف&nbsp;على&nbsp;المزيد<span class="icon icon-chevronright"></a></p> <p class="as-center">التعرف على رسائل التصيّد الاحتيالي. <a href="/ar-ae/HT204759">تعرّف&nbsp;على&nbsp;المزيد<span class="icon icon-chevronright"></a></p> </div> </div> </div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-heading"> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-heading typography-headline-reduced">البحث عن مزيد من الموضوعات</h2></div> </div> </div> <div class="as-search-content"> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <form action="https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-quick-links-heading='الروابط السريعة' data-suggested-results-heading='عمليات البحث المقترحة' onsubmit="return false;"> <div class="form-textbox form-textbox-with-lefticon form-textbox-with-righticon" id="as-search-text-box"> <input type="hidden" name="page" value="search"> <input type="hidden" name="type" value="organic"> <input type="hidden" name="src" id="src" value="support_searchbox_psp"> <input type="hidden" name="locale" id="as-search-locale" value="ar_AE"> <label for="as-search-input" class="a11y"> البحث في الدعم</label> <input aria-owns="as-search-suggestions" aria-describedby="instructions" aria-activedescendant="noSuggestions" aria-haspopup="listbox" role="textbox" aria-autocomplete="list" autocomplete="off" class="as-search-form-input form-textbox-input" id="as-search-input" name="q" autocapitalize="none" spellcheck="false" type="text" value="" required> <span id="instructions" aria-hidden="true" class="hide">ابدأ في الكتابة حتى تظهر لك قائمة الخيارات.</span> <span class="form-textbox-label" id="search-text-labke" aria-hidden="true">البحث في الدعم</span> <button class="as-search-form-submit form-icons form-icons-search15" type="submit" aria-label="Submit"> </button> <button id="as-search-close" class="as-search-form-reset form-textbox-righticon form-icons-focusable" type="reset"> <span class="form-icons form-icons-reset" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">مسح البحث</span> </button> </div> </form> </div> </div> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper"> <span role="status" class="a11y" aria-live="polite"></span> <section class="as-search-results-section as-search-results-section-quicklinks"> <!-- handlebar template goes here--> </section> <section class="as-search-results-section-divider-space"> <!-- handlebar template goes here--> </section> <section class=" as-search-results-section as-search-results-section-suggestions"> <!-- handlebar template goes here--> </section> <section class="as-search-results-section-no-results"> <!-- handlebar template goes here--> </section> </div> </div> </div> </div> </section> <section class="as-container-column as-columns--1up as-columns-bg "> <div class="column-item"> <div class="as-banner-row"> <div class="grid as-tile-wrapper as-tile--2by3up as-fullbleed"> <div class="grid-item large-span-8 medium-span-6 small-span-12"> <div class="as-tile "> <div class="as-tile-content as-center"> <h2 class="typography-headline-reduced">الحصول على الدعم</h2><div class="as-richtext"><p>زوّدنا ببعض التفاصيل، وسنقدم لك أفضل حل. يمكنك التواصل معنا عبر الهاتف والدردشة والبريد الإلكتروني ووسائل أخرى.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="button typography-body button-neutral" data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Start now" data-analytics-link-url="https://getsupport.apple.com/?caller=home&PRKEYS=" href="https://getsupport.apple.com/?caller=home&PRKEYS=" rel="nofollow"><span class="icon-copy" aria-label="البدء الآن">البدء الآن</span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/en_US/psp_content/tile-split-getsupport.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_content/tile-split-getsupport.image.large_2x.png" alt="" width="1440" style="--width-large: 1440px; --width-small: 734px" class="" height="300"></picture> </div> </div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <div class="as-tile "> <div class="as-tile-content as-center"> <h2 class="typography-headline-reduced">تطبيق &quot;دعم Apple&quot;</h2><div class="as-richtext"><p>احصل على المساعدة بشأن جميع منتجات Apple الخاصة بك في مكان واحد، أو تواصل مع أحد الخبراء.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Download" data-analytics-link-url="https://apps.apple.com/ae/app/apple-support/id1130498044?pt=2003&ct=support.home&mt=8&l=en" href="https://apps.apple.com/ae/app/apple-support/id1130498044?pt=2003&ct=support.home&mt=8&l=en"><span class="icon-copy" aria-label="تنزيل تطبيق &#034;الدعم&#034; لـ iPhone أو iPad">التنزيل</span><span class='icon icon-after icon-external' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/ar_AE/psp_content/tile-split-supportapp.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/ar_AE/psp_content/tile-split-supportapp.image.large_2x.png" alt="" width="262" style="--width-large: 262px; --width-small: 250px" class="" height="262"></picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--1up as-fluid"> <div class="grid-item large-span-12 medium-span-12 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-center "> <h2 class="typography-headline-reduced">AppleCare+‎</h2><div class="as-richtext"><p>استمتع بعدد غير محدود من عمليات الإصلاح للحماية ضد التلف العرضي وأولوية الوصول إلى خبراء Apple وغير ذلك الكثير.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Learn more" data-analytics-link-url="https://www.apple.com/ae-ar/support/products/?cid=aaa-ols-home-acpp-psp-0922" href="https://www.apple.com/ae-ar/support/products/?cid=aaa-ols-home-acpp-psp-0922"><span class="icon-copy" aria-label="تعرّف على المزيد عن AppleCare+‎">تعرّف على المزيد</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/en_US/psp_content/tile-feature-applecare-plus.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_content/tile-feature-applecare-plus.image.large_2x.png" alt="" width="980" style="--width-large: 980px; --width-small: 480px" class="" height="370"></picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--2by3up as-fluid"> <div class="grid-item large-span-8 medium-span-6 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-left"> <h2 class="typography-label">توخّ الحذر من قطع الغيار الزائفة</h2><div class="as-richtext"><p>قد تكون محولات الطاقة والبطاريات الزائفة والتابعة لطرف خارجي غير مصممة بشكل صحيح، وقد تتسبب في مشاكل تتعلق بالسلامة. لضمان حصولك على بطارية Apple أصلية أثناء استبدال البطارية، نوصي بزيارة <a href="https://www.apple.com/ae/retail/" class="analytics-exitlink">Apple Store</a> أو <a href="https://locate.apple.com/ae/en/" class="analytics-exitlink">مقدم خدمة معتمد من Apple</a>. إذا كنت تريد محول طاقة بديلاً لشحن جهاز Apple، فنوصي بشراء محول طاقة من صناعة Apple.</p> <p>كما أن استخدام شاشات بديلة غير أصلية قد يؤدي إلى الانتقاص من جودة الصورة أو الحصول على أداء غير سليم. يتم إجراء الإصلاحات المعتمدة من Apple للشاشات بواسطة خبراء موثوق بهم يستخدمون قطع الغيار الأصلية من Apple.</p></div></div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-left"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/nav-icon-giftcard_2x.svg" alt="" class="as-tile-image-chiklet"><h2 class="typography-label">تحذير من الاحتيال عبر بطاقات الهدايا</h2><div class="as-richtext"><p>احذر عمليات الاحتيال التي تتم عبر بطاقات هدايا App&nbsp;Store وiTunes وبطاقات هدايا Apple&nbsp;Store.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Learn more" data-analytics-link-url="/ar-ae/itunes-gift-card-scams" href="/ar-ae/itunes-gift-card-scams"><span class="icon-copy" aria-label="تعرّف على المزيد حول الاحتيال عن طريق بطاقات الهدايا">تعرّف على المزيد</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> </div> </div> </div> </section><section class="as-container-column as-columns--1up "> <div class="column-item"> <div class="as-banner-row"> <div class="as-simple-list-wrapper as-left"> <div class="row justify-content-start"> <div class="column "> <h2 class="typography-label as-simple-list-title">برامج الخدمة من Apple</h2><ul class="links-stacked"> <li> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Simple 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