Cisco Customer Success Manager

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Drive business outcomes and be your customer’s trusted advisor."/> </picture> </div> <div class="cmp-teaser__content muse-l-grid"> <h1 class="cmp-teaser__title"> Cisco Customer Success Manager </h1> <div class="cmp-teaser__description cds-typography"><p>Validate your customer experience skills to help deliver immediate value to your customer relationships. Drive business outcomes and be your customer’s trusted advisor.</p> </div> <div class="cmp-teaser__action-container"> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta cds-c-cta--primary " href="https://cp.certmetrics.com/cisco/en/login" data-config-metrics-item="Schedule exam" target="_self"><span class="cmp-button__text">Schedule exam</span></a> </span> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta-text cds-c-cta-text--primary " href="/site/us/en/learn/training-certifications/certifications/why-certify.html" data-config-metrics-item="Why certify?" target="_self"><span class="cmp-button__text">Why certify?</span></a> </span> </div> </div> </div> </cds-styles> <cds-styles data-config-metrics-group=" Secondary Navigation Component" theme="light" class="cds-c-secondarynav aem-GridColumn aem-GridColumn--default--12"><cds-secondary-nav class="cds-c-secondary-nav cds-c-secondarynav__close" id="secondarynav-b84978cfa6" role="menu" data-c-version="DM:Secondary Navigation (V3):V3.0.2" aria-label="Secondary Nav"> <a slot="secondarynav-items" class="cds-c-secondarynav__items cds-c-secondarynav__active">Overview</a> <a slot="secondarynav-items" class="cds-c-secondarynav__items " href="/site/us/en/learn/training-certifications/certifications/customer-success-manager/exams-and-training.html" target="_self">Exams and training</a> <a slot="secondarynav-items" class="cds-c-secondarynav__items " href="/site/us/en/learn/training-certifications/certifications/customer-success-manager/community.html" target="_self">Community</a> <a slot="secondarynav-items" class="cds-c-secondarynav__items " href="/site/us/en/learn/training-certifications/certifications/customer-success-manager/resources.html" target="_self">Resources</a> </cds-secondary-nav> </cds-styles> <cds-styles data-config-metrics-group="Overview (V2)" class="cds-c-detailblock aem-GridColumn aem-GridColumn--default--12"><div id="overview-8c15d15d05" class="cds-c-detailblock--video muse-l-grid" data-config-metrics-title="Help your customers realize their goals" data-c-version="DM:Overview V2:V2.2.0">  <div class="cds-c-detailblock__left-col"> <div class='cds-c-detailblock__title'> <div class="title"> <div data-c-version="DM:Title (V2):V2.1.0" id="title-2502c6be65" class="cmp-title cds-typography "> <h2 class="cmp-title__text ">Help your customers realize their goals</h2> </div> </div> </div> <hr class="cds-c-detailblock__hr--left"/> <div class="cds-c-detailblock__stats"> <div data-config-metrics-group="Demo Component" class="demo cds-c-demo--no-bottom-padding"><div id="demo-9aef4cf75b" class="cds-c-demo" media="embedded-video" data-c-version="DM:Demo (V2):V2.6.0" data-config-metrics-title="CSM certification benefits in action"> <div class="muse-l-grid"> <div class="cds-c-demo__media-wrapper"> <cds-brightcove comp-id="csm-video-2" brightcove-id="6112994747001" account="1384193102001" player="NJgI8K0ie" poster="/content/dam/cisco-cdc/site/images/photography/learn/656/customer-success-manager-video-656x369.jpg" posterimage-alt="CSM certification benefits in action" timestamp="2:47" lazyload="true" autoplay="false" play-button-aria-label="CSM certification benefits in action 2 minutes 47 seconds "> </cds-brightcove> </div> <div class="cds-c-demo__content-wrapper"> <div class="cds-c-demo__content"> <div><div class="title cds-c-demo__title"> <div data-c-version="DM:Title (V2):V2.1.0" id="title-d66500c0a7" class="cmp-title cds-typography "> <h4 class="cmp-title__text ">CSM certification benefits in action</h4> </div> </div> </div> <div class="cds-c-demo__description"> </div> </div> </div> </div> </div></div> </div> </div>   <div class="cds-c-detailblock__right-col"> <div class='cds-c-detailblock__description'> <div data-c-version="DM:Text:V1.1.1" id="text-41f141f005" class="cmp-text cds-typography "> <p>Prove your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data. The Cisco Customer Success Manager (CSM) certification will validate that you can lead customers to renewals and cultivate new sales opportunities through the entire customer lifecycle.</p> </div> </div> <div class="cds-c-detailblock__benefits-wrap"> <div data-c-version="DM:Container-Elastic:V2.9.2" class="cds-c-elasticcontainer " data-initial-show="0" data-click-show="0" data-init-elasticcontainer=" " data-showmore=" " data-placeholder-text="false"> <div class="cds-c-elasticcontainer__simple-wrapper "> <div data-c-version="DM:Container-Elastic:V2.9.2" id="elasticcontainer-1805801182" class="cmp-container "> </div> </div> </div> </div> </div>  </div> </cds-styles> <cds-styles data-config-metrics-group="Spotlight (V2)" class="cds-c-spotlight cds-c-spotlight--fg-img-gray-bgcolor aem-GridColumn aem-GridColumn--default--12"> <div id="spotlight-0876ab4656" class="muse-l-grid cmp-teaser cds-c-spotlight__fg-image " data-config-metrics-title="Getting started" data-c-version="DM:Spotlight (V2):V2.1.2"> <div class="cmp-teaser__image"> <div data-c-version="DM:Image (V2):V2.2.0" data-asset-id="216246e2-b953-4fbb-bd8e-e49838343d35" id="spotlight-0876ab4656-image" class="cmp-image " itemscope itemtype="http://schema.org/ImageObject"> <img src="/content/dam/cisco-cdc/site/images/photography/learn/544/AW13163-544x306.jpg" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="544" height="306" alt="Getting started with Cisco Customer Success Manager certification"/> </div> </div> <div class="muse-l-grid"> <div class="cmp-teaser__content"> <h2 class="cmp-teaser__title"> Getting started </h2> <div class="cmp-teaser__description cds-typography"><p>To earn this certification, you’ll need to pass the core exam.</p> <p>Get ready to ace the core exam using a variety of resources — from guided learning, self-study materials, and a community of peers and experts.</p> </div> <div class="cmp-teaser__action-container"> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta cds-c-cta--primary " href="/site/us/en/learn/training-certifications/certifications/customer-success-manager/exams-and-training.html" data-config-metrics-item="Customer Success Manager exams and training" target="_self"><span class="cmp-button__text">Explore exams and training</span></a> </span> </div> </div> </div> </div> </cds-styles> <cds-styles data-config-metrics-group="Category Listing Additional Offering (V2)" class="additionaloffering aem-GridColumn aem-GridColumn--default--12"><div id="additionaloffering-df5a1fb939" class="cds-c-additional-offering cds-c-additional-offering--text-cta-div-icon" data-config-metrics-title="Track and maintain your certification" data-c-version="DM:Category Listing Additional Offering (V2):V2.2.1"> <div class="muse-l-grid"> <hr class="cds-c-additional-offering__separator-hr"/> <div class="cds-c-additional-offering__head"> <div class="title cds-c-additional-offering__title"> <div data-c-version="DM:Title (V2):V2.1.0" id="title-758d8981ea" class="cmp-title cds-typography "> <h2 class="cmp-title__text ">Track and maintain your certification</h2> </div> </div> </div> <div class="cds-c-additional-offering__grid-wrapper"> <div class="cmp-container"> <div class="text"> <div data-c-version="DM:Text:V1.1.1" id="text-0c9237e396" class="cmp-text cds-typography "> <p>Your certification is valid for three years. To recertify, you must retake and pass the Cisco Customer Success Manager (820-605 CSM) exam before your certification expires. Continuing Education credits cannot be used to recertify.</p> </div> </div> <div> <span class="cds-c-cta__wrapper"> <button data-c-version="DM:Button (V2):V2.4.1" type="button" id="button-e9819f0085" class=" "> </button> </span> </div> </div> </div> </div> </div></cds-styles> <cds-styles data-config-metrics-group="Multi Card (V2)" class="multi-card cds-c-multi-card--no-dropshadow aem-GridColumn aem-GridColumn--default--12"><div id="multi-card-7ee1200792" class="cds-c-multi-card" data-config-metrics-title="Resources" data-c-version="DM:Multi Card (V2):V2.5.0"> <div class="cds-c-multi-card__header muse-l-grid"> <div class="title cds-c-multi-card__headline"> <div data-c-version="DM:Title (V2):V2.1.0" id="title-b0c69ecf36" class="cmp-title cds-typography "> <h2 class="cmp-title__text ">Resources</h2> </div> </div> </div> <div class="elasticcontainer container responsivegrid cds-c-multi-card__container muse-l-grid"><div data-c-version="DM:Container-Elastic:V2.9.2" class="cds-c-elasticcontainer none " data-initial-show="0" data-click-show="0" data-init-elasticcontainer=" " data-showmore=" " data-placeholder-text="false"> <div id="elasticcontainer-d8f042f99f" class="muse-l-grid muse-l-grid--halves cds-l-grid--blowout cmp-container" data-c-version="DM:Container-Elastic:V2.9.2"> <cds-styles class="cds-c-cards__wrapper"> <div id="card-59884fabf4" class="cds-c-cards cmp-teaser " data-config-metrics-title="Cisco U. 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Cisco Customer Success Manager | DTCSM Learning Path </h3> <div class="cmp-teaser__description cds-typography"><p>Explore real-life use cases and case studies to give you the competence to fulfill the Customer Success Manager role.</p> </div> <div class="cmp-teaser__action-container"> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta-text cds-c-cta-text--primary " href="https://u.cisco.com/paths/200" data-config-metrics-item="DTCSM learning path" target="_self"><span class="cmp-button__text">Learn about DTCSM Learning Path</span></a> </span> </div> </div> </div> </cds-styles> <cds-styles class="cds-c-cards__wrapper"> <div id="card-c455aed5e1" class="cds-c-cards cmp-teaser " data-config-metrics-title="Cisco Customer Success Manager (DTCSM) course" data-c-version="DM:Card (V2):V2.0.4"> <div class="cmp-teaser__content" id="a11y-card-c455aed5e1"> <h3 class="cmp-teaser__title"> Cisco Customer Success Manager (DTCSM) course </h3> <div class="cmp-teaser__description cds-typography"><p>Gain a core set of skills and knowledge to help you deliver immediate value to your customer relationships while you prepare for the Cisco Customer Success Manager (CSM) exam.</p> </div> <div class="cmp-teaser__action-container"> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta-text cds-c-cta-text--primary " href="https://www.cisco.com/c/en/us/training-events/training-certifications/training/training-services/courses/cisco-customer-success-manager-dtcsm-v2-1.html" data-config-metrics-item="DTCSM course" target="_self"><span class="cmp-button__text">Learn about DTCSM course</span></a> </span> </div> </div> </div> </cds-styles> </div> </div></div> </div> </cds-styles> <cds-styles data-config-metrics-group="Category Listing Additional Offering (V2)" class="additionaloffering cds-c-additional-offering__theme--dark aem-GridColumn aem-GridColumn--default--12"><div id="additionaloffering-f86b701bc2" class="cds-c-additional-offering cds-c-additional-offering--thirds-div-icon" data-config-metrics-title="Enhance your learning journey" data-c-version="DM:Category Listing Additional Offering (V2):V2.2.1"> <div class="muse-l-grid"> <hr class="cds-c-additional-offering__separator-hr"/> <div class="cds-c-additional-offering__head"> <div class="title cds-c-additional-offering__title"> <div data-c-version="DM:Title (V2):V2.1.0" id="title-30f02f7a8c" class="cmp-title cds-typography "> <h2 class="cmp-title__text ">Enhance your learning journey</h2> </div> </div> </div> <div class="cds-c-additional-offering__grid-wrapper"> <div data-c-version="DM:Container:V1.0.1" id="container-3ca6ff23dd" class="cmp-container "> <cds-styles class="cds-c-cards__wrapper"> <div id="card-b19290fb72" class="cds-c-cards cmp-teaser " data-config-metrics-title="Stay up to date" data-c-version="DM:Card (V2):V2.0.4"> <div class="cmp-teaser__content" id="a11y-card-b19290fb72"> <h3 class="cmp-teaser__title"> Stay up to date </h3> <div class="cmp-teaser__description cds-typography"><p>Get the latest news about Cisco certifications, plus tools and insights to help you get where you want to go.</p> </div> <div class="cmp-teaser__action-container"> <span class="cds-c-cta__wrapper"> <a class="cds-c-cta-text cds-c-cta-text--primary " href="https://mkto.cisco.com/certifications-opt-in.html?utm_campaign=csm_specialist&utm_source=website&utm_medium=cdc" data-config-metrics-item="Meraki Solutions newsletter" target="_self"><span class="cmp-button__text">Sign up for newsletter</span></a> </span> </div> </div> </div> </cds-styles> <cds-styles class="cds-c-cards__wrapper"> <div id="card-c4e952d6d9" class="cds-c-cards cmp-teaser " data-config-metrics-title="Cisco Learning Network" data-c-version="DM:Card (V2):V2.0.4"> <div class="cmp-teaser__content" id="a11y-card-c4e952d6d9"> <h3 class="cmp-teaser__title"> Cisco Learning Network </h3> <div class="cmp-teaser__description cds-typography"><p>Not sure where to begin? 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