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class="mod-anchorbar__scrolloverlay mod-anchorbar__scrolloverlay--right js-scrolloverlay" data-scroll-direction="right"></div> </script> </div> <div class="mod mod-languageswitch container o-header__flyout" data-connectors="toggle" > <div class="row hidden-print mod-language-layout "> <div class="mod-country-list col-md-6 a-select__container h-margin-bottom-0"> <p class="mod-languageswitch__select-country-label">Seleccione tu localización:</p> <select class="js-countryselect js-prevent-select2" name="countries" aria-label="select your country"> <option value="Alemania / Germany" data-country="de" > Alemania / Germany </option> <option value="Argentina" data-country="ar" > Argentina </option> <option value="Australia" data-country="au" > Australia </option> <option value="Austria" data-country="at" > Austria </option> <option value="Bélgica / Belgium" data-country="be" > Bélgica / Belgium </option> <option value="Brasil / Brazil" data-country="br" > Brasil / Brazil </option> <option value="Canadá / Canada" data-country="ca" > Canadá / Canada </option> <option value="Chequia / Czech Republic" data-country="cz" > Chequia / Czech Republic </option> <option value="China" data-country="cn" > China </option> <option value="Corea del Sur / South Korea" data-country="kr" > Corea del Sur / South Korea </option> <option value="Dinamarca / Denmark" data-country="dk" > Dinamarca / Denmark </option> <option value="Eslovaquia / Slovakia" data-country="sk" > Eslovaquia / Slovakia </option> <option value="España / Spain" data-country="es" selected > España / Spain </option> <option value="Estados del Báltico / Baltics" data-country="78EA03004DF54198916DA9DB676EDDB9" > Estados del Báltico / Baltics </option> <option value="Estados Unidos / United States of America" data-country="us" > Estados Unidos / United States of America </option> <option value="Finlandia / Finland" data-country="fi" > Finlandia / Finland </option> <option value="Francia / France" data-country="fr" > Francia / France </option> <option value="Hungría / Hungary" data-country="hu" > Hungría / Hungary </option> <option value="India" data-country="in" > India </option> <option value="Irlanda / Ireland" data-country="ie" > Irlanda / Ireland </option> <option value="Italia / Italy" data-country="it" > Italia / Italy </option> <option value="Japón / Japan" data-country="jp" > Japón / Japan </option> <option value="Malasia / Malaysia" data-country="my" > Malasia / Malaysia </option> <option value="México / Mexico" data-country="mx" > México / Mexico </option> <option value="Noruega / Norway" data-country="no" > Noruega / Norway </option> <option value="Países Bajos / Netherlands" data-country="nl" > Países Bajos / Netherlands </option> <option value="Polonia / Poland" data-country="pl" > Polonia / Poland </option> <option value="Portugal" data-country="pt" > Portugal </option> <option value="Reino Unido / United Kingdom" data-country="gb" > Reino Unido / United Kingdom </option> <option value="Rumania / Romania" data-country="ro" > Rumania / Romania </option> <option value="Singapur / Singapore" data-country="sg" > Singapur / Singapore </option> <option value="Suecia / Sweden" data-country="se" > Suecia / Sweden </option> <option value="Suiza / Switzerland" data-country="ch" > Suiza / Switzerland </option> <option value="Tailandia / Thailand" data-country="th" > Tailandia / Thailand </option> <option value="Taiwán, China / Taiwan, China" data-country="tw" > Taiwán, China / Taiwan, China </option> <option value="Turquía / Turkey" data-country="tr" > Turquía / Turkey </option> <option value="Vietnam" data-country="vi" > Vietnam </option> </select> <p class="mod-languageswitch__country-label">Ubicación</p> </div> <div class="mod-language-list col-md-6 a-select__container h-margin-bottom-0"> <p class="mod-languageswitch__cta">Seleccione un idioma:</p> <ul class="mod-languageswitch__list js-language-list"> <li class="mod-languageswitch__list-item " data-country="de"> <a href="/de-de/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Alemán / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="de"> <a href="/en-de/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ar"> <a href="/es-es/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Español / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="au"> <a href="/en-au/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="at"> <a href="/de-at/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Alemán / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="at"> <a href="/en-at/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/en-be/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/fr-be/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Francés / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/nl-be/services/technische-hotline-en-advies" class="mod-languageswitch__language-link"><span>Neerlandés / Dutch</span></a> </li> <li class="mod-languageswitch__list-item " data-country="br"> <a href="/pt-br/services/hotline-de-atendimento-t%c3%a9cnico-e-assessoria" class="mod-languageswitch__language-link"><span>Portugués / Portuguese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ca"> <a href="/en-ca/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ca"> <a href="/fr-ca/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Francés / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cz"> <a href="/cs-cz/services/technick%c3%a1-hotline-a-poradenstv%c3%ad" class="mod-languageswitch__language-link"><span>Checo / Czech</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cn"> <a href="https://www.kuka.cn/zh-cn/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chino / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cn"> <a href="https://www.kuka.cn/en-cn/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="kr"> <a href="/ko-kr/%ec%84%9c%eb%b9%84%ec%8a%a4/%ea%b8%b0%ec%88%a0-%ed%95%ab%eb%9d%bc%ec%9d%b8-%eb%b0%8f-%ec%9e%90%eb%ac%b8-%ec%84%9c%eb%b9%84%ec%8a%a4" class="mod-languageswitch__language-link"><span>Coreano / Korean</span></a> </li> <li class="mod-languageswitch__list-item " data-country="dk"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sk"> <a href="/sk-sk/servisn%c3%a9-slu%c5%beby/technick%c3%a1-pomoc-a-poradenstvo" class="mod-languageswitch__language-link"><span>Eslovaco / Slovak</span></a> </li> <li class="mod-languageswitch__list-item country-state-active state-selected" data-country="es"> <a href="/es-es/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Español / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="78EA03004DF54198916DA9DB676EDDB9"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="us"> <a href="/en-us/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="fi"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="fr"> <a href="/fr-fr/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Francés / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="hu"> <a href="/hu-hu/services/m%c5%b1szaki-seg%c3%a9lyvonal-%c3%a9s-tan%c3%a1csad%c3%a1s" class="mod-languageswitch__language-link"><span>Húngaro / Hungarian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="hu"> <a href="/en-hu/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="in"> <a href="/en-in/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ie"> <a href="/en-gb/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="it"> <a href="/it-it/assistenza/hotline-tecnica-e-servizio-di-consulenza" class="mod-languageswitch__language-link"><span>Italiano / Italian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="jp"> <a href="/ja-jp/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9/%e6%8a%80%e8%a1%93%e3%83%9b%e3%83%83%e3%83%88%e3%83%a9%e3%82%a4%e3%83%b3%e3%81%a8%e3%82%b3%e3%83%b3%e3%82%b5%e3%83%ab%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0" class="mod-languageswitch__language-link"><span>Japonés / Japanese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="my"> <a href="/en-my/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="my"> <a href="/zh-my/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chino / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="mx"> <a href="/es-mx/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Español / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="no"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="nl"> <a href="/nl-be/services/technische-hotline-en-advies" class="mod-languageswitch__language-link"><span>Neerlandés / Dutch</span></a> </li> <li class="mod-languageswitch__list-item " data-country="pl"> <a href="/pl-pl/serwis/infolinia-techniczna-i-doradztwo" class="mod-languageswitch__language-link"><span>Polaco / Polish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="pt"> <a href="/pt-pt/services/hotline-de-atendimento-t%c3%a9cnico-e-assessoria" class="mod-languageswitch__language-link"><span>Portugués / Portuguese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="gb"> <a href="/en-gb/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ro"> <a href="/ro-ro/servicii/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Rumano / Romanian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sg"> <a href="/en-sg/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sg"> <a href="/zh-sg/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chino / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="se"> <a href="/sv-se/services/teknisk-telefonsupport-och-r%c3%a5dgivning" class="mod-languageswitch__language-link"><span>Sueco / Swedish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="se"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/de-ch/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Alemán / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/en-ch/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Inglés / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/fr-ch/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Francés / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="th"> <a href="/th-th/%e0%b8%9a%e0%b8%a3%e0%b8%b4%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b8%95%e0%b9%88%e0%b8%b2%e0%b8%87%e0%b9%86/%e0%b8%aa%e0%b8%b2%e0%b8%a2%e0%b8%94%e0%b9%88%e0%b8%a7%e0%b8%99%e0%b9%81%e0%b8%a5%e0%b8%b0%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%83%e0%b8%ab%e0%b9%89%e0%b8%84%e0%b8%b3%e0%b8%9b%e0%b8%a3%e0%b8%b6%e0%b8%81%e0%b8%a9%e0%b8%b2%e0%b8%97%e0%b8%b2%e0%b8%87%e0%b9%80%e0%b8%97%e0%b8%84%e0%b8%99%e0%b8%b4%e0%b8%84" class="mod-languageswitch__language-link"><span>Tailandés / Thai</span></a> </li> <li class="mod-languageswitch__list-item " data-country="tw"> <a href="/zh-tw/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chino / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="tr"> <a href="/tr-tr/hizmetler/teknik-destek-ve-dan%c4%b1%c5%9fma-hizmeti" class="mod-languageswitch__language-link"><span>Turco / Turkish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="vi"> <a href="/vi-vn/c%c3%a1c-d%e1%bb%8bch-v%e1%bb%a5/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Vietnamita / Vietnamese</span></a> </li> </ul> </div> </div> </div> <div class="mod mod-search a-search o-header__flyout hidden-print"> <div class="container"> <form action="/es-es/search-results-page" class="row" method="GET"> <fieldset class="mod-search__input-wrapper offset-md-1 col-md-10 offset-lg-2 col-lg-8"> <input class="a-search__input a-input__field a-input__field--lateral-indent js-searchfield" type="search" id="header-search" placeholder="Su término de búsqueda" name="q" tabindex="-1" /> <button class="a-link a-search__submit-btn icon-search" type="submit" aria-label="start search"></button> </fieldset> </form> </div> <div class="mod mod-headerteaser position-search"> <a class="row" href="/es-es/gu%c3%ada-de-robots"> <div class="mod-headerteaser_left col col-md-6"> <div class="mod-headerteaser_img"> <div class="mod-headerteaser_img-container" style="background-image:url(/-/media/kuka-corporate/images/guided-selling/navi-teaser-image.png?rev=-1&w=767&hash=AB0EB7BA8A1AD0538CF3E4828BBA7940)"></div> </div> </div> <div class="mod-headerteaser_right col col-md-6"> <div> <div class="h4">Guía de robots KUKA</div> <div class="mod-headerteaser_text">Encuentra en esta guía de robots el robot adecuado y ejemplos de caso de éxito reales según tu industria y aplicación</div> <div class="copy"><span class="show-more">Empieza a investigar con la nueva Guía de Robots</span></div> </div> </div> </a> </div> </div> <div class="mod mod-login a-login m-flyout hidden-print" data-url="/api/login/GetMyKukaLogin"> <div class="container mod-login__flyout"> <div class="mod-login__flyout__box"> <div class="h3 box__headline"> my.KUKA: Su portal de cliente digital </div> <ul class="list-unstyled box__list"> <li>Compra de productos online</li> <li>Visualización de los datos y la disponibilidad del producto.</li> <li>Registro y gestión de los productos adquiridos.</li> <li>Uso de software basado en la nube.</li> <li>Acceso continuo a diferentes herramientas de KUKA</li> </ul> <div class="box__btns"> <form method="POST"> <button class="a-btn a-btn--primary" type="submit">Login</button> </form> <a href="/es-es/servicios/my-kuka" target="" class="a-btn a-btn--tertiary">Saber más</a> </div> </div> </div> <script type="text/template" id="login-tpl"> <div class="m-flyout__wrapper"> <div class="m-flyout__overlay js-overlay"> <div class="m-flyout__list m-flyout__list--container"> [[ if(isAuthenticated) { ]] <div class="row"> <div class="col-12 mod-login__salutation">Hello <span class="username-placeholder">[[= username ]]</span>,</div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/mykukaloginmenu.png?rev=-1&w=600&hash=830338E2BBC81DE61F2D7D6BA97DEB8E" /></div> <div class="mod-login__headline">my.KUKA: Your digital customer portal</div> <div class="copy"><p>Buy robots and spare parts, view technical data, manage licenses and more: my.KUKA combines numerous e-services in a user-friendly interface. This gives you access to information and individual support for your robot applications at any time and from anywhere.</p></div> <span class="mod-login__show-more">Visit my.KUKA</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/marketplace-login-menu.png?rev=-1&w=600&hash=E0D94E8D77455927089B0F941BCEA885" /></div> <div class="mod-login__headline">Your online shop for KUKA products</div> <div class="copy"><ul> <li><strong>Spare parts: </strong>Find more than 25,000 spare parts for your industrial robots.</li> <li><strong>Software:</strong> Order KUKA Xpert or the KUKA.DeviceConnector.</li> <li><strong>Products:</strong> Order all KUKA products, such as industrial robots, Cell4 or positioners.</li> <li><strong>KUKA services:</strong> You will also find digital support services in our comprehensive service catalog.</li> </ul></div> <span class="mod-login__show-more">Visit Marketplace</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://xpert.kuka.com/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/xpert-login-menu.png?rev=-1&w=600&hash=017E79E0C41680CDB079C8E79C88D3E8" /></div> <div class="mod-login__headline">KUKA Xpert: digital manual with instructions and documentation for KUKA products</div> <div class="copy"><p>A digital knowledge database for all KUKA products, accessible at any time and from anywhere: KUKA Xpert offers comprehensive technical information especially for service technicians, planners, programmers, operators, and commissioning engineers.</p></div> <span class="mod-login__show-more">Visit KUKA Xpert</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href=" https://load.kuka.com/app/#/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/compose-login-menu.png?rev=-1&w=600&hash=554CC4D16CA381E118F9C282C82339E7" /></div> <div class="mod-login__headline">Payload analysis to find the right robot for your needs</div> <div class="copy"><p>Perform payload analyses with KUKA Compose. The free software offers extra search filters as well as the option of comparing up to three robots simultaneously to find the ideal robot model for your requirements.</p></div> <span class="mod-login__show-more">Visit KUKA.Load</span></a> </div> </div> </div> <div class="row"> <div class="col-12 col-md-6 col-lg-3"> <div class="mod-login__logout-btn"> <a data-logout="true"> <span class="a-btn a-btn--tertiary a-btn--sm">Logout</span> </a> </div> </div> </div> [[ } ]] <div class="row"> [[ if(!isAuthenticated) { ]] <form method="POST"> <button class="a-btn a-btn--primary a-btn--sm" type="submit">Login</button> </form> [[ } ]] </div> </div> </div> </div> </script> </div> <div class="a-site-overlay js-site-overlay"></div> </header> <div id="browserWarning" class="mod mod-browser-warning" data-ignore="true" hidden> <div class="container h-tbl"> <div class="mod-browser-warning__copy intro h-tbl__cell"> <p>Está utilizando una versión de <strong>Internet Explorar</strong> desfasada.<br>Actualice su navegador para obtener una visualización óptima.</p> </div> </div> </div> <script type="text/javascript"> if (document.documentMode) { var element = document.getElementById('browserWarning'); element.style.display = 'block'; } </script> <main class="container js-anchorbar-trigger"> <div class="row"> <div class="col-sm-10 offset-sm-1"> <div class="row"> <div class="col-sm-12"> <section class="mod mod-page-intro h-margin-top-0 text-center"> <div class="h-fullwidth-wrapper"> <div class="h-fullwidth-wrapper__content"> <figure> <picture class="h-ratio h-ratio5_2"> <img class="center" alt="" src="/-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1900&hash=A8E076F5C78720EC04A64C47011BF2AC" srcset="/-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=767&hash=AA99D4250769B01CE0ECAE811580DBD0 767w, /-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1400&hash=96654434AC3EF32708A4BEC648F14E36 1400w, /-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1900&hash=A8E076F5C78720EC04A64C47011BF2AC 1900w" sizes="(min-width: 1px) 100vw" /> </picture> </figure> </div> </div> <div class="row h-pull-row-right-1 h-pull-row-left-1 mod-page-intro__bd l-page-intro state-moved"> <section class="mod-breadcrumb-container "> <div class="row"> <nav aria-label="Breadcrumb" class="mod-breadcrumb col-md-8"> <ul id="breadcrumbNavigation"> <li ><a title="Inicio" href="/es-es">Inicio</a></li> <li ><a title="Servicios" href="/es-es/servicios">Servicios</a></li> <li ><a title="Línea de atención técnica y asesoramiento" href="/es-es/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento">Línea de atención técnica y asesoramiento</a></li> </ul> </nav> </div> </section> <div class="col-md-10 offset-md-1 col-lg-8 offset-lg-2"> <h1 class="mod-page-intro__headline">Atención técnica y asesoramiento: siempre a tu lado</h1> <p class="intro">Los especialistas KUKA de nuestra línea de atención al cliente están a su disposición a cualquier hora. Somos su socio en materia de gestión de asistencia técnica, productos de asistencia técnica y soluciones personalizadas para clientes.</p> <div class="mod-page-intro__functions hidden-print"> <hr> </div> </div> </div> </section> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="Líneadeatencióntécnica" data-anchor-title="Línea de atención técnica"></span> <div class="mod-text__headline"><h2>Línea de atención técnica 24 horas los 7 días a la semana</h2></div> <div class="copy"><p>¿Necesita ayuda rápida? ¡Llámenos! Nuestra línea de atención al cliente 24 horas realiza la búsqueda sistemática de errores con asistencia telefónica directa. Nuestros especialistas se ocupan día y noche de sus solicitudes de forma competente y eficiente.</p></div> </article> <section class="mod mod-text-image is-image-right" data-ignore="true"> <div class="row"> <div class="mod-text-image__text col-md-7"> <div class="mod-text-image__copy copy"> <h4>Llámenos:</h4> <ul> <li> <p>KUKA Roboter Spain: <a href="tel:+49 821 797 -1926"></a><a href="tel:">+34 93 814 23 53</a></p> </li> <li> <p>KUKA Deutschland GmbH, Augsburg: <a href="Tel:+498217971926">+49 821 797-1926</a></p> </li> </ul> </div> </div> <figure class="mod-text-image__figure col-md-5"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="" loading=lazy src="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160" srcset="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=767&hash=8C637B50483D4AB40513505B64072F19 767w, /-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> </figure> </div> </section> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="Serviciotécnicoadistancia" data-anchor-title="Servicio técnico a distancia"></span> <div class="mod-text__headline"><h3>Servicio técnico a distancia de KUKA</h3></div> <div class="copy"><p style="margin-bottom: 0cm; text-align: left;"> <span style="text-decoration: none;">El servicio técnico a distancia de KUKA nos permite ayudarle en línea a analizar los errores, a subsanarlos y a mantener su instalación a punto. De esta forma, garantizamos el máximo nivel de seguridad pues todos los datos se cifran conforme al estado actual de la técnica.</span> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"><strong><span style="text-decoration: none;">Ventajas para usted:</span></strong></p> <ul> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;">Sin pérdidas de tiempo e información </span></li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Garantía de la productividad de su instalación </span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Reducción de los costes de reparación</span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Prueba de funcionamiento del KUKA Remote Service Client</span></p> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"> </p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Persona de contacto personal </p> </li> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Su camino hacia una fabricación conectada: Industrie 4.0</li> </ul> <p> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p></div> </article> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="Asesoramientotécnico" data-anchor-title="Asesoramiento técnico"></span> <div class="mod-text__headline"><h2 style="color: #676c71;">Asesoramiento técnico</h2></div> <div class="copy"><h3 style="color: #676c71;">Nuestros servicios de asistencia técnica y asesoramiento</h3> <p>Siempre que necesite apoyo: nuestros expertos KUKA están a su disposición a cualquier hora mediante nuestra línea de atención técnica. Somos especialistas en realizar un <strong>análisis de errores rápido y estructurado </strong>para garantizar la disponibilidad de su producción.</p> <p>Además, le respaldamos con <strong>servicios de asesoría competentes y orientados a obtener soluciones</strong>. Nuestros conocimientos especializados en automatización nos permiten asesorarle de forma personal sobre los productos KUKA, incluyendo robots, sistemas, celdas e instalaciones. Benefíciese además de nuestros paquetes adaptados de servicios y haga uso de nuestros contratos especiales de servicio técnico.</p></div> </article> <article class="mod mod-text" data-ignore="true"> <div class="mod-text__headline"><h3>Contratos individuales del servicio técnico</h3></div> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Para garantizar la máxima disponibilidad de sus robots, sistemas, celdas e instalaciones, le ofrecemos un paquete individual de servicios adaptados a sus necesidades:</span></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"> </span></strong></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Nivel de servicio para línea de atención al cliente, piezas de repuesto y servicio in situ</span></strong><span style="text-decoration: none;"><br> </span></p> <ul> <li style="text-align: left; margin-bottom: 0cm;"> <p><span style="text-decoration: none;">Número de atención individual 24 h con preferencia en la línea de atención al cliente</span></p> </li> </ul> <ul> <li> <p style="margin-bottom: 0cm;"><span style="text-decoration: none;">Las piezas de repuesto estándar</span> se envían en un plazo de 24 horas tras notificarse la demanda</p> </li> <li> <p style="margin-bottom: 0cm;"><span>Intervención garantizada</span><strong> </strong>de nuestros técnicos de servicio tras notificarse la demanda (conforme al contrato)</p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Gestión del mantenimiento para sus robots, máquinas e instalaciones<br> </span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Medidas anuales de prevención (personalizadas conforme al contrato)<br></span></p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Detección temprana de puntos débiles </span> </p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">La disponibilidad de sus robots, máquinas e instalaciones aumenta de forma sostenible</span></p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"><strong>Gestión de la conservación mediante contratos individuales<br> </strong></span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;">Contrato combinado personalizado (nivel de servicio y gestión del mantenimiento) </p> </li> </ul></div> </article> <div class="mod mod-text" data-ignore="true"> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"> <span style="text-decoration: none;">Le ayudamos a la hora de seleccionar los componentes y los paquetes de software mediante nuestros conocimientos especializados en automatización. </span><span style="text-decoration: none;">Benefíciese de nuestros servicios de asesoramiento:</span></p> <ul> <li> <p style="margin-bottom: 0cm;">Simulación offline en 3D</p> </li> <li> <p style="margin-bottom: 0cm;">Programación de robots, celdas e instalaciones</p> </li> <li> <p style="margin-bottom: 0cm;">Optimización de procesos y tiempos de ciclo</p> </li> <li> <p style="margin-bottom: 0cm;">Desarrollo de software</p> </li> <li> <p style="margin-bottom: 0cm;">Control de células con la familia de productos KUKA.PLC</p> </li> <li> <p style="margin-bottom: 0cm;">Manejo intuitivo y visualización individual</p> </li> <li> <p style="margin-bottom: 0cm;"> <span style="text-decoration: none;">Sensores</span></p> </li> </ul></div> </div> <div class="mod mod-text" data-ignore="true"> <div class="copy"><p style="margin-bottom: 0cm; text-align: left;"><span>Aquí encontrará más información sobre nuestras ofertas de asesoramiento y asistencia técnica. </span> </p></div> </div> </div> </div> </div> <div class="mod mod-backtop hidden"><span class=icon-up></span></div> </div> <div class="mod mod-teaserrelated"> <div class="row"> <div class="col-md-10 offset-md-1"> <div class="mod__headline"> <h2>Usted también puede estar interesado en</h2> </div> <div class="mod-teaserrelated--items"> <div class="mod-teaserrelated__navigation"></div> <div class="mod-teaserrelated__slides"> <div> <a class="mod-teaser__link--4col" href="/es-es/servicios/piezas-de-repuesto" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=767&hash=59C24EFC8CF5894C3F3114EDB40315C0 767w, /-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">Piezas de repuesto de KUKA:</h4> <div class="mod-teaserrelated__text">Benefíciese de nuestro suministro de piezas de repuesto rápido e integral para robots, celdas e instalaciones. </div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/es-es/servicios/robots-usados-de-kuka" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=1d26c4d26a9a49918bd87c3a750c02b0&w=1400&hash=BE78C2CE4DACB98DFF6357F4DCD0FE3A" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=1d26c4d26a9a49918bd87c3a750c02b0&w=767&hash=C4807B6887DBAC75AAF0504BFB9E3E48 767w, /-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=1d26c4d26a9a49918bd87c3a750c02b0&w=1400&hash=BE78C2CE4DACB98DFF6357F4DCD0FE3A 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">Robots industriales usados</h4> <div class="mod-teaserrelated__text">El acceso económico triunfa en la automatización basada en robots. Robots usados de KUKA: comprar, alquilar o vender sus robots usados.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/es-es/servicios/kuka-college" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=767&hash=16BE20D2F7634DE6A6F9B9BC74956ECA 767w, /-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA College</h4> <div class="mod-teaserrelated__text">Infórmese sobre los cursos de formación y los seminarios organizados en todo el mundo conforme a estándares internacionales de calidad y totalmente adaptados a sus necesidades.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/es-es/servicios/cybersecurity" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=767&hash=425BC1F5BC942769507E08C1A475B612 767w, /-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA Cybersecurity </h4> <div class="mod-teaserrelated__text">Device and production security is a top priority at KUKA. Here you will find all about documentation, security updates and vulnerability reporting. </div> </a> </div> </div> </div> </div> </div> <div class="mod-teaserrelated__dots slider-dots"></div> </div> </main> <footer class="l-footer h-expand-background h-expand-background--white"> <div id="contact" class="mod mod-contact container text-center" data-ignore="true"> <div class="row mod-contact__img-row h-margin-bottom-20"> <div class="mod-contact__img-col col-md-2 offset-md-5"> <figure class="mod-contact__img h-rounded"> <img src="/-/media/kuka-corporate/images/system/contact_images/kontakt-kuka-ag.svg?rev=fbfa9be2a2e948f19c25594d7558f0a1&w=250&hash=EE5DA2B36D845AFDAFD4F85156DBC502" alt="" loading=lazy width="150" height="150" /> </figure> </div> </div> <div class="row"> <div class="col-12"> <p class="intro h-margin-bottom-20"> <strong>KUKA Spain Service</strong><br> </p> <p class="caption"> KUKA Iberia, S.A.U., Carrer del Bages s/n, 08800 Vilanova i la Geltrú, España </p> </div> </div> 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