Basware Services

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hreflang="en" href="https://www.basware.com/en/basware-services-overview/basware-services"> <link rel="alternate" hreflang="fr" href="https://www.basware.com/fr/services-additionnels/services"> <meta name="generator" content="HubSpot"></head><body class="default-page nav-fixed hs-content-id-137420961612 hs-site-page page ">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MQ9M3V4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div data-global-resource-path="Basware MASTER/basware-com/templates/partials/basware.com-mobile-menu.html"><nav id="mobile-menu"> <a class="moon-x mm-btn--close" href="#"></a><ul> <li><a href="https://www.basware.com/en" title="Home">Home</a></li> <li> <a class="cky-banner-element"> Cookie Preferences </a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation" title="Solutions">Solutions</a><ul><li> <a href="https://www.basware.com/en/solutions/ap-automation">AP Automation</a><ul><li> <a href="https://www.basware.com/en/solutions/ap-automation/touchless-invoice-processing/">Touchless Invoice Processing</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/smartcoding">SmartCoding</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/basware-insights">Basware Insights</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/smartpdf">SmartPDF</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-protect">AP Protect</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-audit-recovery">AP Audit & Recovery</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/statement-matching">Statement Matching</a> </li><li> <a href="https://www.basware.com/en/solutions/ap-automation/invoice-matching">Invoice Matching</a> </li></ul></li><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/">e-Invoicing Network</a><ul><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/receiving-e-invoices/">Receiving e-Invoices</a> </li><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/basware-invoice-enrichment">Invoice Enrichment</a> </li><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/sending-e-invoices/">Sending e-Invoices</a> </li><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/e-invoicing-archive">e-Invoicing Archive (Vault)</a> </li><li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/network-interoperability">e-Invoicing Interoperability</a> </li></ul></li><li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/">Compliance</a><ul><li> <a href="https://e-invoicing-compliance.basware.com/en">e-Invoicing Compliance News</a> </li><li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/">Invoicing and Tax Compliance</a> </li><li> <a href="https://www.basware.com/en/compliance-map">Global e-Invoicing Compliance Map</a> </li><li> <a href="https://www.basware.com/en/compliance/peppol-compliance/">Peppol Compliance</a> </li><li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/">e-Invoicing mandate France</a> </li><li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/why-basware/">Choose your PDP</a> </li></ul></li><li> <a href="https://www.basware.com/en/solutions/procure-to-pay/">Procure-to-Pay</a><ul><li> <a href="https://www.basware.com/en/solutions/e-procurement/">e-Procurement</a> </li><li> <a href="https://www.basware.com/en/solutions/e-procurement/marketplace/">Basware Marketplace</a> </li><li> <a href="https://www.basware.com/en/solutions/procure-to-pay/analytics/">Analytics</a> </li><li> <a href="https://www.basware.com/en/solutions/invoiceready">P2P for Mid-Market</a> </li></ul></li><li> <a href="https://www.basware.com/en/basware-services-overview/basware-services">Additional Services</a><ul><li> <a href="https://www.basware.com/en/solutions/procure-to-pay/support-services/">Customer Support Services</a> </li><li> <a href="https://www.basware.com/en/basware-services-overview/basware-services#Accelerate">Customer Success Services</a> </li><li> <a href="https://www.basware.com/en/solutions/industries/">Supported Industries for AP Automation</a> </li></ul></li></ul></li><li> <a href="https://www.basware.com/en/why-basware/true-automation/" title="Why Basware">Why Basware</a><ul><li> <a href="https://www.basware.com/en/why-basware/true-automation/">True Automation</a><ul><li> <a href="https://www.basware.com/en/solutions/ap-automation">#1 in AP Automation</a> </li><li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/">Advanced Cloud Technology</a> </li><li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/ai-and-machine-learning/">AI and Machine Learning</a> </li><li> <a href="https://www.basware.com/en/ai-hub">AI Resources</a> </li></ul></li><li> <a href="https://www.basware.com/en/why-basware/complete-coverage/">Complete Coverage</a><ul><li> <a href="https://www.basware.com/en/why-basware/advanced-cloud-technology/erp-integrations/">ERP Integrations</a> </li><li> <a href="https://www.basware.com/en/about-basware/partners/">Basware Partners</a> </li><li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/">Invoicing and Tax Compliance</a> </li><li> <a href="https://www.basware.com/en/compliance-map">Global E-Invoicing Compliance Map</a> </li></ul></li><li> <a href="https://www.basware.com/en/why-basware/deeper-expertise/">Deeper Expertise</a><ul><li> <a href="https://www.basware.com/en/why-basware/trust/">Trust and Security</a> </li><li> <a href="https://releases.basware.com/home">Product Innovation</a> </li><li> <a href="https://www.basware.com/en/basware-services-overview/basware-services#Accelerate">Customer Success Services</a> </li><li> <a href="https://www.basware.com/en/why-basware/customers/">Customer Success Stories</a> </li></ul></li></ul></li><li> <a href="https://www.basware.com/en/about-basware/partners/" title="Partners">Partners</a><ul><li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner">Find a Partner</a><ul><li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=system%20integrator,%20consultancy%20and%20advisory">Consultancy Partners </a> </li><li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=value-added%20resellers">Added Reseller Partners </a> </li><li> <a href="https://www.basware.com/en/about-basware/partners/find-a-partner?partner%20type=technology">Technology Partners</a> </li></ul></li><li> <a href="https://www.basware.com/en/about-basware/partners/already-a-partner/">Already a Partner?</a><ul><li> <a href="https://www.basware.com/en/about-basware/partners/already-a-partner/">Partner Resources</a> </li><li> <a href="https://info.basware.com/basware-partner-newsletter">Partner Newsletter</a> </li></ul></li><li> <a href="https://info.basware.com/en/contact-basware-partner-team">Become a Partner</a><ul><li> <a href="https://info.basware.com/en/contact-basware-partner-team">Contact the Partner team</a> </li></ul></li></ul></li><li> <a href="https://www.basware.com/en/resources" title="Resources">Resources</a><ul><li> <a href="https://www.basware.com/en/resources">Downloads</a><ul><li> <a href="https://www.basware.com/en/resources?categoryid=166&ctype=analyst%20report">Analyst Reports</a> </li><li> <a href="https://www.basware.com/en/why-basware/customers/">Case Studies</a> </li><li> <a href="https://www.basware.com/en/resources?ctype=videos%20and%20recordings">On-demand Webinars</a> </li><li> <a href="https://www.basware.com/en/resources">All Resources</a> </li></ul></li><li> <a href="https://www.basware.com/en/customer-resources">For Customers</a><ul><li> <a href="https://customer.basware.com/en">Customer Blog</a> </li><li> <a href="https://www.basware.com/en/customer-resources">Customer Product Webinar</a> </li><li> <a href="https://info.basware.com/en/basware-ambassadors">Basware Ambassadors </a> </li><li> <a href="https://www.basware.com/en/releases">Latest Release Information</a> </li><li> <a href="https://basware.service-now.com/bw">Support Portal</a> </li><li> <a href="https://developer.basware.com/en/">Developer Resources</a> </li></ul></li><li> <a href="https://www.basware.com/en/for-suppliers">For Suppliers</a><ul><li> <a href="https://www.basware.com/en/for-suppliers">Supplier Resources</a> </li></ul></li><li> <a href="https://www.basware.com/en/events/">Events</a><ul><li> <a href="https://www.basware.com/en/events/">Upcoming Events</a> </li><li> <a href="https://www.basware.com/en/events?event%20type=online%20event">Upcoming Webinars</a> </li></ul></li><li> <a href="https://blog.basware.com/en">Blog</a><ul><li> <a href="https://blog.basware.com/en/tag/ap-automation">AP Automation posts</a> </li><li> <a href="https://e-invoicing-compliance.basware.com/en">Compliance posts</a> </li><li> <a href="https://blog.basware.com/en/tag/e-invoicing">E-invoicing posts</a> </li></ul></li></ul></li><li> <a href="https://www.basware.com/en/about-basware" title="Company">Company</a><ul><li> <a href="https://www.basware.com/en/about-basware">About Basware</a><ul><li> <a href="https://www.basware.com/en/about-basware/leadership-team/">Leadership</a> </li><li> <a href="https://www.basware.com/en/about-basware/investors">Investors</a> </li><li> <a href="https://www.basware.com/en/about-basware/legacy-of-innovation/">Legacy of Innovation</a> </li><li> <a href="https://www.basware.com/en/footer/statements-and-policies">Studies and Policies</a> </li></ul></li><li> <a href="https://www.basware.com/en/about-basware/sustainability">Sustainability</a><ul><li> <a href="https://www.basware.com/en/about-basware/sustainability/our-products">Our Products</a> </li><li> <a href="https://www.basware.com/en/about-basware/our-environmental-impact">Environment</a> </li><li> <a href="https://www.basware.com/en/about-basware/our-social-impact">Social Impact</a> </li><li> <a href="https://www.basware.com/en/about-basware/governance-and-ethics">Governance & Ethics</a> </li><li> <a href="https://www.basware.com/en/footer/statements-and-policies">Statements & Policies</a> </li></ul></li><li> <a href="https://careers.basware.com/">Careers</a><ul><li> <a href="https://careers.basware.com/">Open Positions</a> </li></ul></li><li> <a href="https://news.basware.com/en">Newsroom</a><ul><li> <a href="https://news.basware.com/en">Press Releases</a> </li><li> <a href="https://releases.basware.com/home">Latest Product Releases</a> </li><li> <a 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href="https://www.basware.com/en/login/" title="Login">Login</a> </li></ul></div> <div class="c-header-menu-wrapper"><nav class="c-main-nav "> <ul><li> <a href="https://www.basware.com/en/solutions/ap-automation" title="Solutions">Solutions</a><div class="c-mega-menu c-mega-menu__5c"> <div class="Container"><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/solutions/ap-automation" title="AP Automation">AP Automation</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/ap-automation/touchless-invoice-processing/" title="Touchless Invoice Processing">Touchless Invoice Processing</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/smartcoding" title="SmartCoding">SmartCoding</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/basware-insights" title="Basware Insights">Basware Insights</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/smartpdf" title="SmartPDF">SmartPDF</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-protect" title="AP Protect">AP Protect</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-audit-recovery" title="AP Audit & Recovery">AP Audit & Recovery</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/statement-matching" title="Statement Matching">Statement Matching</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/invoice-matching" title="Invoice Matching">Invoice Matching</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/solutions/e-invoicing-network/" title="e-Invoicing Network">e-Invoicing Network</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/receiving-e-invoices/" title="Receiving e-Invoices">Receiving e-Invoices</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/basware-invoice-enrichment" title="Invoice Enrichment">Invoice Enrichment</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/sending-e-invoices/" title="Sending e-Invoices">Sending e-Invoices</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/e-invoicing-archive" title="e-Invoicing Archive (Vault)">e-Invoicing Archive (Vault)</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/network-interoperability" title="e-Invoicing Interoperability">e-Invoicing Interoperability</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/" title="Compliance">Compliance</a> </h4> <ul> <li> <a href="https://e-invoicing-compliance.basware.com/en" title="e-Invoicing Compliance News">e-Invoicing Compliance News</a> </li> <li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/" title="Invoicing and Tax Compliance">Invoicing and Tax Compliance</a> </li> <li> <a href="https://www.basware.com/en/compliance-map" title="Global e-Invoicing Compliance Map">Global e-Invoicing Compliance Map</a> </li> <li> <a href="https://www.basware.com/en/compliance/peppol-compliance/" title="Peppol Compliance">Peppol Compliance</a> </li> <li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/" title="e-Invoicing mandate France">e-Invoicing mandate France</a> </li> <li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/why-basware/" title="Choose your PDP">Choose your PDP</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/solutions/procure-to-pay/" title="Procure-to-Pay">Procure-to-Pay</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/e-procurement/" title="e-Procurement">e-Procurement</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-procurement/marketplace/" title="Basware Marketplace">Basware Marketplace</a> </li> <li> <a href="https://www.basware.com/en/solutions/procure-to-pay/analytics/" title="Analytics">Analytics</a> </li> <li> <a href="https://www.basware.com/en/solutions/invoiceready" title="P2P for Mid-Market">P2P for Mid-Market</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/basware-services-overview/basware-services" title="Additional Services">Additional Services</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/procure-to-pay/support-services/" title="Customer Support Services">Customer Support Services</a> </li> <li> <a href="https://www.basware.com/en/basware-services-overview/basware-services#Accelerate" title="Customer Success Services">Customer Success Services</a> </li> <li> <a href="https://www.basware.com/en/solutions/industries/" title="Supported Industries for AP Automation">Supported Industries for AP Automation</a> </li></ul></div></div> <div class="ribbon-cta"> <img 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title="Deeper Expertise">Deeper Expertise</a> </h4> <ul> <li> <a href="https://www.basware.com/en/why-basware/trust/" title="Trust and Security">Trust and Security</a> </li> <li> <a href="https://releases.basware.com/home" title="Product Innovation">Product Innovation</a> </li> <li> <a href="https://www.basware.com/en/basware-services-overview/basware-services#Accelerate" title="Customer Success Services">Customer Success Services</a> </li> <li> <a href="https://www.basware.com/en/why-basware/customers/" title="Customer Success Stories">Customer Success Stories</a> </li></ul></div></div> <div class="ribbon-cta"> <img src="https://www.basware.com/hubfs/basware-com-master/Assets/basware-com/icons/basware-icon-contact-us.svg" width="40"> <p><a href="https://hubs.ly/Q01-WGWm0">Ready to start a conversation? <strong>Get in touch with our solution experts</strong></a></p> </div> </div></li><li> <a href="https://www.basware.com/en/about-basware/partners/" title="Partners">Partners</a><div 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hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="Hero" class="Block Block--hero relative animate-in bg-theme theme-green align-left has-image" style="--bg-image-url: url(https://www.basware.com/hs-fs/hubfs/Banners/Solution%20page%20banners/basware-solutions-additional-services.jpg?width=1600&name=basware-solutions-additional-services.jpg); --bg-image-size: cover; --bg-image-h-align: center; --bg-image-v-align: center; --tablet-bg-image-url: inherit; --mobile-bg-image-url: cover; overflow: hidden"> <div class="Block-mask relative z-1"> <div class="Container"> <div class="HeroContent py-s lg:pb-lg lg:pt-xl "> <div class="HeroContent-text"> <div class="Block-content"> <header class="Block-heading "><h1>Basware Services</h1></header><div class="Block-preamble t-preamble"><p>Business success is more than just technology. We're here to help you get the most from our solutions!</p></div><div class="Block-action flex flex-wrap flex-col md:flex-row mt-md"><a href="https://info.basware.com/en/speak-to-us" class="button pr mblue"> Contact us </a></div></div> </div> <div class="HeroContent-media mb-xs mt-0 lg:mt-md lg:mb-0"> <div class="Block-image "><div></div> </div> </div> </div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696241234653" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center bottom-noSpacing theme-white textAlign-left"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Basware Services</h2> <p>Basware aligns with you to help you connect to our solutions and networks, empower you to realize the value of these solutions, and accelerate adoption and optimisation of your processes and services using real-world data insights.</p> <p>This means we’re here to help you achieve your business outcomes at every stage of your journey - from implementation, integration, or deployment of our solution(s), to maximizing adoption, boosting performance, and leveraging best-practices and the latest innovations.</p> <p><img src="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=1419&height=677&name=basware-services.jpg" width="1419" height="677" loading="lazy" alt="basware-services" style="height: auto; max-width: 100%; width: 1419px;" srcset="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=710&height=339&name=basware-services.jpg 710w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=1419&height=677&name=basware-services.jpg 1419w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=2129&height=1016&name=basware-services.jpg 2129w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=2838&height=1354&name=basware-services.jpg 2838w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=3548&height=1693&name=basware-services.jpg 3548w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-services.jpg?width=4257&height=2031&name=basware-services.jpg 4257w" sizes="(max-width: 1419px) 100vw, 1419px"></p> <p> </p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696241321184" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-snav stickit bg-theme theme-darkBlue"> <div class="toggle-button"></div> <div class="Container"> <ul> <li> <a href="#Connect" target="_self">Connect</a> </li> <li> <a href="#Empower" target="_self">Empower</a> </li> <li> <a href="#Accelerate" target="_self">Accelerate</a> </li> <li> <a href="#Customers" target="_self">Customer Success</a> </li> </ul> </div> </div></div> <div id="hs_cos_wrapper_widget_1696241419255" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center theme-white textAlign-left" id="Connect"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2 style="text-align: left;">Connect</h2> <p style="text-align: left;">Implementing and deploying your Basware solution is the first and most important step towards reaching your desired business outcomes. Each year, we help over 500 customers implement, expand, or roll out their Basware solutions and services. And when we do, we are not only unlocking the value these solutions can offer you, but we are also working with you to ensure you actually achieve that value.</p> <p style="text-align: left;">Implementation projects, delivered by Basware or by our leading partners, follow proven project methodology and implementation approaches designed to achieve the fastest time to value and provide you with the greatest flexibility in your global rollouts. You can be confident that with Basware, you are equipped with the right resources, relevant experience, and the right tools to make your implementation a success.</p> <hr> <h2>Basware Connect</h2> <h3>Gain Rapid Value by Implementing Best Practice</h3> <p>Basware Connect service covers solution implementations and expansions, program and change management, and integrations.</p> <p>For solution implementations, we provide two main ways to connect to our services: Plug-in or Blueprint delivery service. Plug-in delivery is rapid to implement and provides the fastest time to value, while in Blueprint delivery we provide maximum flexibility by first modelling the process, then rolling out in single or multiple phases.</p> <h4>Our Connect services helps:</h4> <ul> <li>Manage the impact of change</li> <li>Integrate across global and complex landscapes</li> <li>Adapt to global compliance requirements</li> <li>Drive true digital, business, and spend management transformations</li> </ul> <h2>Supplier Enablement Services</h2> <h3>Enable Supplier Early and Encourage to Go Electronic</h3> <p>Once your procure-to-pay solution is up and running, you will want to increase the amount of incoming electronic invoices, purchase orders, and catalog content to get the most out of your system. If you don’t have a predetermined plan ready to encourage your suppliers to send their invoices electronically, you’ll find it takes longer to get suppliers and buyers up to speed – resulting in delayed ROI. So, you need trusted experts to help get suppliers onboard, quickly.</p> <p>We work with you to increase your e-invoicing and e-ordering and optimize your purchasing catalog content, so you can benefit from increased automation and data quality, improved supplier collaboration, and streamlined processes. We offer services with different levels of onboarding support, from DIY supplier enablement toolkits to fully managed onboarding services. They can be used when needed to drive targeted supplier onboarding outcomes or leveraged continuously to better support your day-to-day operations.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696241645898" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center top-noSpacing theme-white textAlign-left" id="Empower"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Empower</h2> <p>Once you are connected, you immediately benefit from the value created using Basware solutions. We work together to ensure you empower this value through resources and training that empower your most important assets: people</p> <hr></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696241877852" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-faq cblue" style="padding-top:0; "> <div class="Container:narrow"> <div class="head"> <h2>Basware Support</h2> </div> <div class="acc-body"> <h3 class="acc-head"> Personalise your support </h3> <div class="acc-content"> <p>Our support services are scalable, and you can select the right level of support for your specific needs. Basware Essential Support Service is available for all customers. Basware can also offer Premium Support services for customers seeking a higher level of personalized care for their demanding business operations. Premium Support enables you to scale up your support service levels to meet the dynamics of your business, including the complexity, volume, and criticality. It also helps you deliver additional value through Premium Support service experiences for your users.</p> </div> </div> <div class="acc-body"> <h3 class="acc-head"> Reach us anytime </h3> <div class="acc-content"> <p>Our <a href="https://basware.service-now.com/bw?id=bw_csm_index" target="_blank" rel="noopener">online Support Portal</a> and Knowledge Base with advanced search functions are available for all Basware customers. Basware Support can be reached anytime as our chat is available 24/7 for queries and questions regarding updates of any open case.</p> <p>Through the online portal, you can easily contact our Support Team, access Knowledge Base, and follow the progress of your tickets.</p> <p><img src="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=886&height=466&name=basware-essential-support-hub.png" width="886" height="466" loading="lazy" alt="basware-essential-support-hub" style="height: auto; max-width: 100%; width: 886px;" srcset="https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=443&height=233&name=basware-essential-support-hub.png 443w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=886&height=466&name=basware-essential-support-hub.png 886w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=1329&height=699&name=basware-essential-support-hub.png 1329w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=1772&height=932&name=basware-essential-support-hub.png 1772w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=2215&height=1165&name=basware-essential-support-hub.png 2215w, https://www.basware.com/hs-fs/hubfs/Solution%20pages/basware-essential-support-hub.png?width=2658&height=1398&name=basware-essential-support-hub.png 2658w" sizes="(max-width: 886px) 100vw, 886px"></p> <p>Our support consultants are ready to answer your questions and provide troubleshooting in case of product issues. In the extensive Knowledge base, you can search for articles for immediate answers to maximize the value delivered by Basware. In addition to the portal Basware support can be contacted via phone. Up-to-date information on access points and business hours for each region/country are shared with the customers.</p> </div> </div> <div class="acc-body"> <h3 class="acc-head"> Report and track your support cases easily </h3> <div class="acc-content"> <p>Reporting a Support case is easy through the online portal. You just need to fill out the Case form available through the portal and provide the necessary information and any relevant attachments for the case. Once a case is submitted, it can be tracked and followed up via the online portal.</p> </div> </div> </div> </div></div> <div id="hs_cos_wrapper_widget_1696242148973" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center top-noSpacing theme-white textAlign-left"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Your Hub for Success</h2> <p>Basware’s Success Hub, embedded in <a href="https://basware.service-now.com/bw?id=bw_csm_index" target="_blank" rel="noopener">Basware’s Customer Support Portal</a>, is a growing resource designed to help empower customers. The hub provides users with useful resources that empower them to succeed with our solutions and to easily request services and additional support from Basware. It includes a diverse range of knowledge articles, best practices, and links to educational material such as our online training courses for AP Professionals.</p> <h2>Basware Training Services</h2> <h3>Build up your capabilities</h3> <p>Help unlock the value of your Basware solutions and services through improved user capabilities and higher user adoption. Our training services provide you with specialized training courses and access to Basware training professionals.</p> <p>We offer standardized training courses and classroom-style training experiences to help you build expertise within your teams and boost confidence when working with our solutions. Our catalog includes courses targeted to specific roles, such as Basware AP Pro for AP Professionals. Our training professionals are also able to work with you to tailor courses to target or accelerate specific learning outcomes.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696242488490" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center top-noSpacing theme-white textAlign-left" id="Accelerate"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Accelerate</h2> <p style="text-align: left;">Adoption of new solutions require new knowledge and ways of working, so partnering with services to accelerate your time to value is critical to realize the return on your investment </p> <p style="text-align: left;">Our experts work alongside your team to set goals for continuous process enhancement by offering the right tools and support to ensure you get the most from your Basware solutions. This is achieved through continuous measurement and benchmarking, leading to higher service adoption and better performance outcomes.</p> <hr> <h2>Customer Success Services</h2> <h3>Ensure Continuous Process Improvements</h3> <p>Basware Accelerate service strengthens your partnership with Basware and focuses on helping you succeed through robust collaboration, governance, and guidance. Your designated <strong>Customer</strong><strong> Success </strong><strong>Manager</strong> guides you along established paths, helping you to avoid pitfalls, adopt best practices, and accelerate your time to value.</p> <p>Your tailored <strong>Success</strong><strong> </strong><strong>Plan</strong> drives a clear common agenda, that’s easily measured against to track progress. Together, we act proactively on real-time insights to drive results. This includes benchmarking your adoption and process maturity to ensure you get the most value from our services.</p> <h2>Optimization Services</h2> <h3>Reach Your Business Outcomes with Greater Agility and Confidence</h3> <p>Having the right capabilities to support both your plans and daily operations is fundamental to success. <strong>Basware Consulting </strong><strong>Services</strong> helps you continuously optimize, adapt and expand your Basware solutions, network, and services with designated Basware professionals that work with you on a recurring schedule.</p> <p>Our <strong>Service Catalog</strong>, which you will find when you log into your Customer Success Hub, speeds up the delivery of services and changes that are commonly requested, and brings greater transparency to the delivery process. When requesting through the catalogs, you’ll receive visibility into the prerequisites, deliverables, steps, and costs associated. You’ll also be able to easily track the progress of your request.</p> <p>Our continuous consulting service, <strong>known as Basware Optimize</strong>, helps you not only secure the right capabilities to act rapidly on insights, but also optimizes those capabilities with resources from Basware – since we understand your business and your working rhythms. It means you can be more agile, allowing you to quickly drive better, more predictable, and accelerated outcomes.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696242678981" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center top-noSpacing bottom-noSpacing theme-white textAlign-left"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2 style="text-align: center;">Customer Success</h2></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696242718936" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div data-block-title="Multi Column" class="Block Block--columns center bg-theme col-count-3 top-noSpacing theme-white text-left layout-auto grid-:narrow imageStyle-contained" id="Customers"> <div class="Container:narrow py-block flex flex-col"><div class="Row gutter-l items-start"><section class="Col"><div class=" Col-inner"><div class=" Col-image"> <a href="https://www.basware.com/en/why-basware/customers/ritchie-brothers/" target="_self"> <div class="image-placeholder"> <img src="https://www.basware.com/hs-fs/hubfs/Teaser%20images/Customer%20teaser%20images/basware-customer-teaser_ritchie-bros.jpg?width=800&name=basware-customer-teaser_ritchie-bros.jpg" alt="" loading="lazy" class="print-block"> </div> </a></div><div class=" Col-content"><h3 class=" Col-heading "><a href="https://www.basware.com/en/why-basware/customers/ritchie-brothers/" target="_self">Ritchie Brothers</a></h3><div class=" Col-body ColumnText"><p>Ritchie Brothers achieved 65% automatic matching upon implementation, and Basware’s Reporting tool is providing immediate visibility over vendor spend.</p></div><div class=" Col-footer"> <a class="standalone icon-view" href="https://www.basware.com/en/why-basware/customers/ritchie-brothers/" target="_self"><span>Read more</span></a> </div></div> </div></section><section class="Col"><div class=" Col-inner"><div class=" Col-image"> <a href="https://www.basware.com/en/why-basware/customers/mercedes-benz/" target="_self"> <div class="image-placeholder"> <img src="https://www.basware.com/hs-fs/hubfs/Teaser%20images/Customer%20teaser%20images/basware-customer-teaser-mercedes-benz.png?width=800&name=basware-customer-teaser-mercedes-benz.png" alt="" loading="lazy" class="print-block"> </div> </a></div><div class=" Col-content"><h3 class=" Col-heading "><a href="https://www.basware.com/en/why-basware/customers/mercedes-benz/" target="_self">Mercedes-Benz</a></h3><div class=" Col-body ColumnText"><p>Discover how Mercedes-Benz has managed to establish and roll out an integrated e-invoicing strategy by introducing Basware.</p></div><div class=" Col-footer"> <a class="standalone icon-view" href="https://www.basware.com/en/why-basware/customers/mercedes-benz/" target="_self"><span>Read more</span></a> </div></div> </div></section><section class="Col"><div class=" Col-inner"><div class=" Col-image"> <a href="https://www.basware.com/en/why-basware/customers/innio/" target="_self"> <div class="image-placeholder"> <img src="https://www.basware.com/hs-fs/hubfs/Teaser%20images/Customer%20teaser%20images/basware-customer-teaser_innio.jpg?width=800&name=basware-customer-teaser_innio.jpg" alt="" loading="lazy" class="print-block"> </div> </a></div><div class=" Col-content"><h3 class=" Col-heading "><a href="https://www.basware.com/en/why-basware/customers/innio/" target="_self">INNIO</a></h3><div class=" Col-body ColumnText"><p>When INNIO went through a Private Equity buyout they needed a new AP solution implemented at speed, read how Basware helped deliver this.</p></div><div class=" Col-footer"> <a class="standalone icon-view" href="https://www.basware.com/en/why-basware/customers/innio/" target="_self"><span>Read more</span></a> </div></div> </div></section></div> </div> </div></div></span> </div> </main> <div data-global-resource-path="Basware MASTER/basware-com/templates/partials/footer.html"> <footer class="o-wrapper u-padding-top-60 c-footer" id="footer"> <div class="Container relative"><div class="Row" id="footernav"><div class="col s12 ml3 l2"> <h3> <a href="https://www.basware.com/en/solutions/ap-automation" title="Basware AP Solutions" target="_self">Basware AP Solutions</a> </h3><ul><li><a href="https://www.basware.com/en/solutions/ap-automation" title="Source to Pay" target="_self">AP Automation</a></li><li><a href="https://www.basware.com/en/solutions/ap-automation/touchless-invoice-processing/" title="Source to Pay" target="_self">Touchless Invoice Processing</a></li><li><a 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