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href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/36/mac/15.0'> macOS Sequoia 15 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/14.0'> macOS Sonoma 14 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/13.0'> macOS Ventura 13 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/12.0'> macOS Monterey 12 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/11.0'> macOS Big Sur 11.0 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/10.15'> macOS Catalina 10.15 </a> </div> <div class='nojs-version-name-links'> <a href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/10.14'> macOS 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data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/14.0' > macOS Sonoma 14 </option> <option data-ss-analytics-link-component_name='version' data-ss-analytics-link-component_type='select' data-ss-analytics-event="acs.link_click" data-ss-analytics-link-text="macOS Ventura 13" data-direct-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/13.0' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/13.0' > macOS Ventura 13 </option> <option data-ss-analytics-link-component_name='version' data-ss-analytics-link-component_type='select' data-ss-analytics-event="acs.link_click" data-ss-analytics-link-text="macOS Monterey 12" data-direct-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/12.0' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/5.0/mac/12.0' > macOS Monterey 12 </option> <option 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data-ss-analytics-event="acs.link_click" > <span class="toc-link-text">Table of Contents</span> </a> </div> </div> </div> <div id='toc-hidden-content'> <div id="modal-toc-container" class="modal-content"> <h2 id='modal-heading' class="modal-heading">FaceTime User Guide</h2> <ul class='toc hasIcons'> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Welcome' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/welcome/mac' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/welcome/mac' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/welcome/mac' id='toc-item-FCTM8A638EE2' data-tocid='FCTM8A638EE2' > <span class='name'>Welcome</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Get started with FaceTime on Mac' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctmb754bbc2/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctmb754bbc2/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctmb754bbc2/36/mac/15.0' id='toc-item-FCTMB754BBC2' data-tocid='FCTMB754BBC2' > <span class='name'>Get started with FaceTime on Mac</span> </a> </li> <li> <button class='section' data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Set up FaceTime' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-FCTM2CAF1382' onClick='' > <span class='name'>Set up FaceTime</span> </button> <ul id='node-children-FCTM2CAF1382' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='FaceTime requirements' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm35515/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm35515/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm35515/36/mac/15.0' id='toc-item-FCTM35515' data-tocid='FCTM35515' > <span class='name'>FaceTime requirements</span> </a> </li> <li class="selected"> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Sign in to or out of FaceTime on Mac' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctme7243ba3/36/mac/15.0' id='toc-item-FCTME7243BA3' data-tocid='FCTME7243BA3' aria-current='page' > <span class='name'>Sign in to or out of FaceTime on Mac</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Set up your iPhone and Mac for phone calls' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm264ce831/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm264ce831/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm264ce831/36/mac/15.0' id='toc-item-FCTM264CE831' data-tocid='FCTM264CE831' > <span class='name'>Set up your iPhone and Mac for phone calls</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Make and receive calls' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-FCTM9E1612AF' onClick='' > <span class='name'>Make and receive calls</span> </button> <ul id='node-children-FCTM9E1612AF' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Make and receive calls in FaceTime' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm35828/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm35828/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm35828/36/mac/15.0' id='toc-item-FCTM35828' data-tocid='FCTM35828' > <span class='name'>Make and receive calls in FaceTime</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Make calls from other apps on your Mac' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm0b7eaa1b/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm0b7eaa1b/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm0b7eaa1b/36/mac/15.0' id='toc-item-FCTM0B7EAA1B' data-tocid='FCTM0B7EAA1B' > <span class='name'>Make calls from other apps on your Mac</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Return recent or missed calls' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctme7a0d6f7/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctme7a0d6f7/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctme7a0d6f7/36/mac/15.0' id='toc-item-FCTME7A0D6F7' data-tocid='FCTME7A0D6F7' > <span class='name'>Return recent or missed calls</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Set up and use RTT calling' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctma327c98c/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctma327c98c/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctma327c98c/36/mac/15.0' id='toc-item-FCTMA327C98C' data-tocid='FCTMA327C98C' > <span class='name'>Set up and use RTT calling</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Block callers' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctmc801c779/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctmc801c779/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctmc801c779/36/mac/15.0' id='toc-item-FCTMC801C779' data-tocid='FCTMC801C779' > <span class='name'>Block callers</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Delete call history' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctmdd83a81d/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctmdd83a81d/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctmdd83a81d/36/mac/15.0' id='toc-item-FCTMDD83A81D' data-tocid='FCTMDD83A81D' > <span class='name'>Delete call history</span> </a> </li> </ul> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Start or join a call from a FaceTime link' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm2cd42547/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm2cd42547/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm2cd42547/36/mac/15.0' id='toc-item-FCTM2CD42547' data-tocid='FCTM2CD42547' > <span class='name'>Start or join a call from a FaceTime link</span> </a> </li> <li> <button class='section' data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Use video features in FaceTime' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-FCTMB647E19D' onClick='' > <span class='name'>Use video features in FaceTime</span> </button> <ul id='node-children-FCTMB647E19D' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Use the built-in camera on Mac' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/mac-help/mchlp2980/mac' data-ajax-endpoint='https://support.apple.com/en-gb/guide/mac-help/mchlp2980/mac' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/mac-help/mchlp2980/mac' id='toc-item-FCTM92365182' data-tocid='FCTM92365182' > <span class='name'>Use the built-in camera on Mac</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Take a Live Photo' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm0ce5cbbe/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm0ce5cbbe/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm0ce5cbbe/36/mac/15.0' id='toc-item-FCTM0CE5CBBE' data-tocid='FCTM0CE5CBBE' > <span class='name'>Take a Live Photo</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Use video conferencing features on Mac' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/mac-help/mchlff01c919/mac' data-ajax-endpoint='https://support.apple.com/en-gb/guide/mac-help/mchlff01c919/mac' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/mac-help/mchlff01c919/mac' id='toc-item-FCTM48BCDB48' data-tocid='FCTM48BCDB48' > <span class='name'>Use video conferencing features on Mac</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Use Presenter Overlay during video conferencing' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm6333f4bd/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm6333f4bd/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm6333f4bd/36/mac/15.0' id='toc-item-FCTM6333F4BD' data-tocid='FCTM6333F4BD' > <span class='name'>Use Presenter Overlay during video conferencing</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='While on a FaceTime call' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-FCTMBC72E812' onClick='' > <span class='name'>While on a FaceTime call</span> </button> <ul id='node-children-FCTMBC72E812' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Add people to a FaceTime call' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctm27c9742e/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm27c9742e/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm27c9742e/36/mac/15.0' id='toc-item-FCTM27C9742E' data-tocid='FCTM27C9742E' > <span class='name'>Add people to a FaceTime call</span> </a> </li> <li> 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data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctm0af58216/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctm0af58216/36/mac/15.0' id='toc-item-FCTM0AF58216' data-tocid='FCTM0AF58216' > <span class='name'>Change settings</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Change or turn off notifications' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctmb2a13557/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctmb2a13557/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctmb2a13557/36/mac/15.0' id='toc-item-FCTMB2A13557' data-tocid='FCTMB2A13557' > <span class='name'>Change or turn off notifications</span> </a> </li> <li> <a 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data-ss-analytics-link-text='If you can’t make or receive calls' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/fctmaa28a6b6/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/fctmaa28a6b6/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/fctmaa28a6b6/36/mac/15.0' id='toc-item-FCTMAA28A6B6' data-tocid='FCTMAA28A6B6' > <span class='name'>If you can’t make or receive calls</span> </a> </li> <li> <a data-ss-analytics-link-component_name='FaceTime User Guide' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Copyright' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/en-gb/guide/facetime/apd2185d6ee5/36/mac/15.0' data-ajax-endpoint='https://support.apple.com/en-gb/guide/facetime/apd2185d6ee5/36/mac/15.0' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/en-gb/guide/facetime/apd2185d6ee5/36/mac/15.0' id='toc-item-APD2185D6EE5' data-tocid='APD2185D6EE5' > <span class='name'>Copyright</span> </a> </li> </ul> </div> </div> <div id='article-section-wrapper'> <div id='article-section' role='presentation'> <div class='AppleTopic apd-topic dark-mode-enabled book book-content'> <div><body dir="ltr" id="fctme7243ba3" class="AppleTopic apd-topic dark-mode-enabled" data-istaskopen="true" data-designversion="2" lang="en-gb"><a name="fctme7243ba3"></a><figure class="topicIcon"><img src="https://help.apple.com/assets/66E1E0FD59561EBF91085AEC/66E1E0FE66CEC16A420EB897/en_GB/b656dd5c27c0cd7b9f23fe70c352f8b6.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconTopic_FaceTime.png"></figure><h1>Sign in to or out of FaceTime on Mac</h1><p>To make and receive FaceTime calls and phone calls on your Mac, you need to be signed in to FaceTime with your <a href="https://support.apple.com/en-gb/guide/facetime/aside/glosbdc8e694/36/mac/15.0" class="xRef Aside">Apple Account</a>. See <a href="https://support.apple.com/en-gb/guide/facetime/aside/glos0229ee5f/36/mac/15.0" class="xRef Aside">FaceTime audio and video call requirements</a>.</p><p>To stop making and receiving calls through FaceTime, sign out of FaceTime.</p><p><a href="x-help-action://openApp?bundleId=com.apple.FaceTime" class="URL">Open FaceTime for me</a></p><div id="fctm31cbd5bc" class="Task"><h2 aria-controls="aria-fctm31cbd5bc" class="Name">Sign in to FaceTime</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-fctm31cbd5bc"><p>You can use your Mac to make and receive calls when you’re signed in to FaceTime using your Apple Account. You need to sign in the first time you open the app or if you’ve signed out.</p><ol><li><p>Go to the FaceTime app <img src="https://help.apple.com/assets/66E1E0FD59561EBF91085AEC/66E1E0FE66CEC16A420EB897/en_GB/b656dd5c27c0cd7b9f23fe70c352f8b6.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconTopic_FaceTime.png"> on your Mac.</p></li><li><p>Enter your Apple Account email address or phone number, then click Sign In.</p></li><li><p>Enter your password, then click Sign In.</p><p>If you forgot your Apple Account password or if you need to create an Apple Account, go to the <a href="https://appleid.apple.com/uk" class="URL">Apple Account website</a>.</p></li></ol><p>After signing in, you can <a href="https://support.apple.com/en-gb/guide/facetime/change-ringtones-fctm1045f51f/36/mac/15.0" class="xRef AppleTopic">choose a ringtone</a>, turn on features such as <a href="https://support.apple.com/en-gb/guide/facetime/take-a-live-photo-fctm0ce5cbbe/36/mac/15.0" class="xRef AppleTopic">Live Photos</a>, and customise other settings. See <a href="https://support.apple.com/en-gb/guide/facetime/change-settings-fctm0af58216/36/mac/15.0" class="xRef AppleTopic">Change settings</a>.</p></div></div><div id="fctm0c9fc0ac" class="Task"><h2 aria-controls="aria-fctm0c9fc0ac" class="Name">Stop receiving calls in FaceTime</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-fctm0c9fc0ac"><p>If you no longer want to receive calls in FaceTime on your Mac, you can sign out. You won’t be able to make calls, receive calls, change FaceTime settings or view previous calls until you sign in to FaceTime again.</p><ol><li><p>Go to the FaceTime app <img src="https://help.apple.com/assets/66E1E0FD59561EBF91085AEC/66E1E0FE66CEC16A420EB897/en_GB/b656dd5c27c0cd7b9f23fe70c352f8b6.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconTopic_FaceTime.png"> on your Mac.</p></li><li><p>Choose FaceTime > Settings, then click General.</p></li><li><p>Click Sign Out.</p></li></ol><div class="Alert"><p class="Tip"><strong class="tip">Tip: </strong>To prevent notifications from disturbing you, you can <a href="https://support.apple.com/en-gb/guide/facetime/change-or-turn-off-notifications-fctmb2a13557/36/mac/15.0" class="xRef AppleTopic">change or turn off notifications</a> instead. You can also <a href="https://support.apple.com/en-gb/guide/facetime/block-callers-fctmc801c779/36/mac/15.0" class="xRef AppleTopic">block individual callers</a> if you don’t want to receive calls from them.</p></div></div></div><div class="LinkUniversal"><strong>See also</strong><a href="https://support.apple.com/en-gb/guide/facetime/make-and-receive-calls-in-facetime-fctm35828/36/mac/15.0" class="xRef AppleTopic">Make and receive calls in FaceTime on Mac</a><a href="https://support.apple.com/en-gb/guide/facetime/set-up-your-iphone-and-mac-for-phone-calls-fctm264ce831/36/mac/15.0" class="xRef AppleTopic">Set up your iPhone and FaceTime on Mac for phone calls</a><a href="https://support.apple.com/en-gb/108791" class="URL">Apple Support article: If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac or Apple Vision Pro</a></div></body></div> </div> </div> </div> <div id='aside-hidden-content'> <div class="main"> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div id='question-state' class='show'> <fieldset> <legend> <span id="okapi-a">Helpful?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Solved my problem'> Yes </button> <button class='button button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Not helpful'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Maximum character limit is 250." /> <label id='feedback-label' data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <span class='form-label' id='optional_label' aria-hidden='true'></span> <div> <textarea class='form-textbox form-textbox-textarea form-counter-textarea form-textbox-entered' data-no-placeholder="How can we make this article more helpful? 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