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data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Software de chat em tempo real</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Preste suporte rápido, personalizado e seguro nos canais favoritos de seus clientes com o melhor software de chat em tempo real.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avaliação grátis</a><a href="/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ver demonstração</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Um guia para os 12 melhores softwares de chat em tempo real de 2023</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Última atualização em 22 Abril 2024</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os clientes têm opções de compras ilimitadas e de alcance global ao seu dispor. Com mais opções, as expectativas dos clientes são maiores. De acordo com o <a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Experience Trends Report 2023<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, 72% dos clientes querem atendimento imediato.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Além disso, as preferências de comunicação dos clientes continuam a evoluir, o que torna crucial que as empresas se adaptem e atendam aos clientes onde eles estão. Com o software de chat em tempo real, as empresas podem <a target="_blank" rel="noopener noreferrer" href="/blog/customer-expectations-meet-rising-demands/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">exceder as expectativas dos clientes<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, proporcionando-lhes uma excelente experiência de ponta a ponta.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sumário</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#What is live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">O que é software de chat em tempo real?</a> </li><li><a href="#Live chat software comparison chart" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gráfico comparativo de software de chat em tempo real</a> </li><li><a href="#The 12 best live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Os 12 melhores softwares de chat em tempo real</a> </li><li><a href="#Features of live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Recursos do software de suporte por chat em tempo real</a> </li><li><a href="#What are the different types of live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Quais são os diferentes tipos de software de chat em tempo real?</a> </li><li><a href="#Benefits of live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefícios do uso de software de chat em tempo real</a> </li><li><a href="#How to choose the right live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Como escolher o software certo de suporte por chat em tempo real</a> </li><li><a href="#Live chat platform FAQ" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Perguntas frequentes sobre a plataforma de chat em tempo real</a> </li><li><a href="#Try live chat software for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Testar o software de chat em tempo real gratuitamente</a> </li></ul> <iframe width="560" height="315" src="https://www.youtube.com/embed/wTqEIKO3mRo" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">O que é software de chat em tempo real?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O software de chat em tempo real é uma tecnologia que permite que uma conversa com um cliente ou funcionário ocorra em tempo real no site, no aplicativo móvel ou nos canais sociais de uma empresa, como Messenger, WhatsApp e Slack. O software moderno de chat em tempo real aproveita a IA e os bots para permitir que as equipes de suporte se expandam e reduzam os custos.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As melhores plataformas de chat em tempo real integram-se a chatbots, plataformas de automação, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/sell/crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sistemas de gerenciamento de relacionamento com o cliente (CRM)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">relatórios e análises<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, aplicativos de mensagens, <a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">bases de conhecimento<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/service/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software de central de suporte<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e muito mais por meio de APIs (interfaces de programação de aplicativos) e integrações nativas ou de terceiros. Essas integrações permitem que aplicativos de chat em tempo real:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Melhore a resolução no primeiro contato</strong> e <strong>reduza os custos operacionais</strong> implantando chatbots para lidar com solicitações repetitivas dos clientes, de modo que os problemas mais complicados possam ser tratados por agentes ao vivo. <br/> </li><li>Permitir que as empresas forneçam serviços <strong>mais rápidos e personalizados</strong>, extraindo dados relevantes de todos os sistemas e disparando fluxos de trabalho para serem usados por chatbots e agentes ao vivo. <br/> </li><li><strong>Crie um relacionamento</strong> entre empresas e clientes em potencial, clientes ou funcionários conectando-se nos canais de mensagens preferidos do usuário final, como i <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, o <a target="_blank" rel="noopener noreferrer" href="/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, o <a target="_blank" rel="noopener noreferrer" href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ou o <a target="_blank" rel="noopener noreferrer" href="/service/messaging/apple-messages-for-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Apple Messages for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat software comparison chart"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Gráfico de comparação de software de chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vamos conferir os principais softwares de chat em tempo real para ver qual deles se alinha melhor com a sua empresa. Nosso gráfico comparativo divide as opções por preço inicial, duração da avaliação gratuita e recursos notáveis.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>Software</strong></div></th><th><div style="text-align:center"><strong>Preço inicial</strong></div></th><th><div style="text-align:center"><strong>Avaliação gratuita</strong></div></th><th><div style="text-align:center"><strong>Recursos</strong></div></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 55 por agente/mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Identificação de sentimento </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 20 por agente/mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acquire</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 500 por mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Genesys</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 75 por usuário/mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Identificação de sentimento </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Userlike</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 0 por mês (1 licença)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zoho Desk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 14 por usuário/mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entre em contato com a Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Mensagens proativas </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Drift</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 2.500 por mês (cobrado anualmente)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Mensagens proativas </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 0 por mês (50 conversas)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Identificação de sentimento </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">US$ 29 por licença/mês</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Identificação de sentimento </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Agradecimentos</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entre em contato com a Thankful</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> IA e respostas inteligentes </li><li>Identificação de sentimento </li><li>Mensagens proativas </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Chatbots </li></ul> </td></tr></tbody></table> </div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 12 best live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Os 12 melhores softwares de chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nosso Relatório de Tendências de Experiência do Cliente (CX) constatou que 71% dos clientes esperam experiências naturais de conversa. Por isso, é importante escolher o software de chat em tempo real certo para sua empresa. Nosso resumo de software oferece uma visão geral dos 12 principais softwares de chat em tempo real, recursos da plataforma, níveis de preços e avaliações gratuitas (se disponíveis).</p><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk</a> </li><li><a href="#LiveChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat</a> </li><li><a href="#Ada" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada</a> </li><li><a href="#Acquire" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire</a> </li><li><a href="#Genesys" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys</a> </li><li><a href="#Userlike" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zoho Desk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk</a> </li><li><a href="#Birdeye" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye</a> </li><li><a href="#Drift" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift</a> </li><li><a href="#Tidio" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio</a> </li><li><a href="#Olark" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark</a> </li><li><a href="#Thankful" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thankful</a> </li></ul> </div> </div> </div> <br/> <h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O software de chat em tempo real da Zendesk garante que as conversas entre agentes e clientes sejam perfeitas, bem informadas e eficientes. Isso permite que os agentes ajudem mais clientes e até mesmo gerenciem várias conversas ao mesmo tempo. Nossa solução de chat em tempo real repleta de recursos é <strong>rápida de configurar, fácil de usar e se adapta perfeitamente</strong> a empresas de qualquer porte.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nosso widget de chat na Web é altamente personalizável, permitindo que você escolha o local da janela de chat e adapte a aparência para combinar com a sua marca. Você pode criar e adicionar formulários pré-chat personalizados para coletar informações antes do chat, para que os agentes possam personalizar a interação e enviar automaticamente um formulário de feedback no final.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Com o nosso recurso de atalhos, você pode criar respostas padronizadas para frases comuns que os agentes podem inserir rapidamente no chat. Isso permite uma voz consistente e respostas mais rápidas.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A guia Visitantes fornece informações e atividades dos visitantes em tempo real, como nome, tempo on-line, página atual, número de visitas e contexto sobre o chat atual. Isso permite que os agentes iniciem um chat e ofereçam suporte proativo se perceberem que um cliente está em uma página há algum tempo. Você também pode automatizar esse processo com gatilhos.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O <strong>chat em tempo real</strong> combina perfeitamente com a nossa <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">plataforma de mensagens<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ajudando os agentes a oferecer suporte proativo ao cliente e experiências de conversa mais profundas que fluem com facilidade e naturalidade.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O chat em tempo real aprimora as interações em tempo real, permitindo que os agentes forneçam ajuda personalizada e em tempo real com resoluções imediatas. Com as <strong>mensagens</strong>, agentes e clientes podem interagir de forma assíncrona. Isso significa que os clientes podem pausar uma conversa em um canal e retomá-la em outro em um momento mais conveniente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A Zendesk conecta todos os seus sistemas de negócios, desde processadores de pagamento até bots de terceiros, em uma solução unificada e omnichannel. Para desbloquear recursos avançados, você também pode fazer upgrade com o <a target="_blank" rel="noopener noreferrer" href="/platform/conversations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sunshine Conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>: o próximo nível de integração de mensagens interativas. O Sunshine Conversations oferece recursos como chatbots com IA personalizados, notificações de saída para envolvimento proativo do cliente e mensagens de grupo para conectar as pessoas certas.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Mensagens proativas </li><li>Relatórios </li><li>Solução omnichannel unificada </li><li>Respostas pré-escritas </li><li>Tags de chat </li><li>Mensagens de atividade </li><li>Notificações </li><li>Transferência de canal </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatbots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Encaminhamento inteligente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Suite Team: US$ 55 por agente/mês </li><li>Suite Growth: US$ 89 por agente/mês </li><li>Suite Professional: US$ 115 por agente/mês </li><li>Suite Enterprise: US$ 169 por agente/mês </li><li>Suite Enterprise Plus: Converse com a equipe de vendas <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="/register/#step-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comece uma avaliação gratuita<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/pricing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ver preços<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/demo/?demoStep=personal#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Solicite uma demonstração<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Faça um tour pelo produto<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/blog/total-economic-impact-of-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avalie o ROI da Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h3 id="LiveChat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O LiveChat é um software de atendimento ao cliente baseado em nuvem com suporte ao vivo, um sistema de trabalho com tickets e análises. O LiveChat inclui um aplicativo de chat em tempo real com recursos como notificações, mensagens de chat inativas, tags de chat, arquivos de chat e compartilhamento de arquivos. Suas opções de integração permitem a criação de tickets com plataformas como o Zendesk, diretamente em um chat. Isso permite que as empresas monitorem o envolvimento do cliente, conduzam o controle de qualidade e supervisionem os agentes.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Respostas pré-escritas </li><li>Formulários off-line </li><li>Tags de chat </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Encaminhamento de chat </li><li>Rastreamento de visitantes do site </li><li>Tradução automática </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Iniciador: US$ 20 por agente/mês </li><li>Team: US$ 41 por agente/mês </li><li>Business: US$ 59 por agente/mês </li><li>Enterprise: Entre em contato com o LiveChat <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/2120/livechat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre LiveChat for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Ada" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada permite que as empresas ofereçam chat em tempo real automatizado com um chatbot de IA que vai além das perguntas frequentes. Embora um chatbot que atende a perguntas frequentes seja uma maneira rápida e econômica de automatizar o chat em tempo real, o Ada oferece uma solução para empresas que buscam um chatbot mais especializado. A plataforma de automação da Ada atua em relação a informações, intenções e interesses dos clientes, com respostas personalizadas, descontos proativos e recomendações relevantes em mais de 100 idiomas.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Formulários off-line </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Tradução automática </li><li>Integração da base de conhecimento </li><li>Ferramentas de caixa de entrada compartilhada </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Centro: Entre em contato com a Ada </li><li>Avançado: Entre em contato com a Ada </li><li>Pro: Entre em contato com a Ada </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre Ada for Chat for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Acquire" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://acquire.io/features/messaging" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://acquire.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Acquire é uma plataforma digital de envolvimento do cliente com recursos como software de chat em tempo real para empresas, chatbots com IA, navegação conjunta segura e chamadas de vídeo. Como outros softwares de chat, o Acquire ajuda as empresas a prestar suporte e coletar informações dos clientes 24 horas por dia. O Acquire também permite iniciar chamadas de vídeo e voz, compartilhamento de tela e navegação conjunta por meio do mensageiro de chat em tempo real.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Formulários off-line </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Self Service: US$ 500 por mês </li><li>Integrated Solution: US$ 2.000 por mês </li><li>Serviços profissionais: Entre em contato com a Acquire <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p><h3 id="Genesys" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Genesys" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Genesys oferece um software de suporte ao vivo com recursos comuns de chat em tempo real que ajudam as equipes de suporte a interagir com os visitantes do site. Seu widget de chat em tempo real é personalizável, assim, você pode adaptar a aparência para corresponder à sua marca. O Genesys também inclui pesquisas para coletar informações de contato antes do início do chat ou para avaliar a satisfação do cliente após o término da sessão de chat em tempo real.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Conversas assíncronas </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Genesys Cloud CX 1 (Voz): US$ 75 por usuário nomeado/mês </li><li>Genesys Cloud CX 2 (Digital): US$ 95 por usuário nomeado/mês </li><li>Genesys Cloud CX 2 (Digital + Voz): US$ 115 por usuário nomeado/mês </li><li>Genesys Cloud CX 3 (Digital + WEM): US$ 135 por usuário nomeado/mês </li><li>Genesys Cloud CX 3 (Digital + WEM + Voz): US$ 155 por usuário nomeado/mês <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 dias</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre Genesys for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Userlike" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Userlike" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Userlike é um software de chat em tempo real baseado em nuvem que permite que as equipes enviem mensagens aos clientes por meio do site da empresa, do Messenger ou do Telegram. Os recursos semelhantes aos do usuário permitem que você crie botões de chat personalizados e adapte a janela de chat para se adequar à marca do site da sua empresa. Você também pode convidar os visitantes para o chat de forma proativa, alternar entre chats com clientes e chamadas de vídeo e compartilhamento de tela, configurar mensagens pré-escritas para perguntas e situações comuns e receber classificações do seu serviço.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li><li>Pesquisas por chat </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Free: US$ 0 por mês (1 licença) </li><li>Team: US$ 90 por mês (4 licenças) </li><li>Corporate: US$ 290 por mês (10 licenças) </li><li>Flex: Fale com a equipe de vendas <br/>*Os planos são cobrados anualmente. </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p><h3 id="Zoho Desk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zoho Desk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Se você estiver vendo uma lista de provedores de chat em tempo real, o Zoho Desk geralmente está entre eles. Com seu widget de chat incorporável, a plataforma de chat em tempo real permite que as empresas respondam aos clientes quando eles entram em contato. Os recursos incluem índices de satisfação do cliente na janela de chat, respostas pré-escritas e widgets de chat com a marca. Para os problemas dos clientes que precisam de mais atenção, os usuários podem converter as conversas em tickets e fazer a triagem para o melhor departamento para resolvê-los.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Formulários off-line </li><li>Recursos de integração </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li><li>Painéis pré-escritos e rastreamento em tempo real </li><li>Widget de chat da central de ajuda </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Padrão: US$ 14 por usuário/mês </li><li>Profissional: US$ 23 por usuário/mês </li><li>Enterprise: US$ 40 por usuário/mês <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 dias</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre Zoho Desk for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Birdeye" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Birdeye" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A solução Webchat da Birdeye é um software completo de experiência do cliente e avaliações para empresas com vários locais. Toda conversa começa com um nome e um número de telefone real, para que você possa se concentrar em ajudar o cliente em sua solicitação, em vez de ficar procurando detalhes de contato. O Webchat permite que você envie mensagens de texto aos clientes quando eles saírem do seu site. O software encaminha as mensagens para os telefones celulares deles para que você não os perca. O Birdeye também tem um aplicativo de chat em tempo real.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Formulários off-line </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Encaminhamento baseado em habilidades </li><li>Pesquisas por chat </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entre em contato com a Birdeye</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p><h3 id="Drift" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Drift" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O software de chat em tempo real Drift encaminha automaticamente os clientes em potencial para o agente certo quando eles iniciam uma conversa em seu site. Você pode iniciar um chat por voz ou vídeo com o cliente potencial na janela de chat. O software de chat em tempo real da Drift também notificará o representante de vendas adequado quando uma de suas contas-alvo estiver no site, para que ele possa entrar no chat.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Encaminhamento de chat </li><li>Rastreamento de visitantes do site </li><li>Painéis pré-escritos e rastreamento em tempo real </li><li>Gatilhos de feedback automatizados </li><li>Respostas salvas </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Premium: US$ 2.500 por usuário/mês </li><li>Avançado: Entre em contato com a Drift </li><li>Enterprise: Entre em contato com a Drift <br/>*Os planos são cobrados anualmente.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p><h3 id="Tidio" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tidio" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Tidio é um sistema de chat em tempo real baseado em nuvem que integra mensagens de widgets de chat em tempo real, e-mails e Messenger. O Tidio inclui recursos básicos de chat em tempo real, como um widget de chat em tempo real que se ajusta ao tamanho da tela dos dispositivos dos clientes para que eles possam lhe escrever no celular ou no tablet. Você também pode conectar o Tidio a todos os sites e plataformas por meio de plug-ins dedicados. Você pode responder a perguntas repetitivas com modelos de resposta rápida.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chat proativo </li><li>Respostas pré-escritas </li><li>Marca personalizável </li><li>Recursos de integração </li><li>Rastreamento de visitantes do site </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Free: US$ 0 por mês (50 conversas) </li><li>Starter: US$ 29 por mês (100 conversas) </li><li>Communicator: US$ 25 por licença/mês (conversas ilimitadas) </li><li>Chatbots: a partir de US$ 29 por mês (50 conversas) </li><li>Tidio+: a partir de US$ 394 por mês (conversas ilimitadas) </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 dias</p><h3 id="Olark" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Olark" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/pricing-pro" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Olark oferece um software simples de chat para atendimento ao cliente que fornece atualizações em tempo real sobre quem está navegando no seu site. Você pode configurar regras de automação de chat em tempo real para mostrar ou ocultar a janela de chat em tempo real e iniciar automaticamente os chats com base no comportamento do site. Você também pode criar saudações personalizadas com base em conversas anteriores e encaminhar os clientes para o departamento correto.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Mensagens automáticas </li><li>Análise de chat em tempo real </li><li>Transcrições pesquisáveis </li><li>Formulários personalizados de caixa de chat </li><li>Chat proativo </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li><li>Painéis pré-escritos e rastreamento em tempo real </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: US$ 29 por licença/mês </li><li>Pro: Entre em contato com a Olark </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dias</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre Ada for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Thankful" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Obrigado<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Thankful" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Imagem de origem<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Thankful oferece uma experiência de chatbot exclusiva que se baseia fortemente em IA e automação. A IA é usada para entender a linguagem, o sentimento e a intenção do cliente a fim de oferecer uma experiência personalizada. O software de chat em tempo real também é personalizável para se alinhar à mensagem de sua marca. O Thankful já está integrado ao Zendesk e pode se integrar a outros serviços de chat de sites para criar uma experiência personalizada.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recursos</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Conversas viabilizadas por IA </li><li>Opções de autoatendimento e perguntas frequentes automatizadas </li><li>Mensagens de marca personalizáveis </li><li>Chat proativo </li><li>Lista de visitantes </li><li>Encaminhamento baseado em habilidades </li><li>Tradução automática </li><li>Painéis pré-escritos e rastreamento em tempo real </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Preços:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entre em contato com a Thankful</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Teste grátis:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Não disponível</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/242910/thankful/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Saiba mais sobre Thankful for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Recursos do software de suporte por chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software features" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Existem alguns recursos avançados que você normalmente encontrará na maioria dos aplicativos de chat em tempo real modernos. Algumas soluções oferecem diferentes recursos ou funções avançadas, mas as melhores soluções de software têm fundamentos em comum. Veja aqui seis recursos que você deve buscar e avaliar.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Mensagens proativas</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/blog/proactive-messages/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Mensagens proativas<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> permitem que seus agentes ou representantes de vendas iniciem um chat em tempo real via Web, aplicativo móvel, <a target="_blank" rel="noopener noreferrer" href="/service/voice/text/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SMS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ou canais de mensagens (como o <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>). As mensagens proativas ajudam a aumentar o envolvimento do cliente, fazer o acompanhamento após uma compra e manter os clientes informados sobre novos produtos e promoções.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Você pode configurar mensagens automatizadas para enviar a determinados clientes com base no local em que eles estão na sua página, no navegador que estão usando (Web ou celular) ou no ponto em que estão na experiência de compra. Além disso, você pode escolher se um bot ou um agente humano retomará a conversa quando o cliente responder. Com mensagens proativas, as empresas obtêm benefícios como:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Custos operacionais mais baixos </li><li>Taxas de vendas e conversão mais altas </li><li>Maior fidelidade do cliente e menos rotatividade  </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Análise de sentimento</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para proporcionar uma excelente <a target="_blank" rel="noopener noreferrer" href="/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">experiência ao cliente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, é necessário entender o que ele deseja e como ele está se sentindo. Por meio do aprendizado de máquina e do processamento de linguagem natural, o software de chat em tempo real deve ser capaz de analisar a conversa e detectar o <a target="_blank" rel="noopener noreferrer" href="/blog/customer-sentiment/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sentimento do cliente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Isso dá aos seus agentes o contexto de como lidar melhor com a interação.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A análise de sentimento também fornece dados que ajudam a entender como os clientes se sentem em relação a determinados aspectos da sua marca. Você pode obter insights valiosos de conversas ao vivo com clientes e determinar se o sentimento deles é positivo, negativo ou neutro ao discutir produtos, serviços ou sua empresa.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Solução omnichannel unificada</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Todas as conversas com os clientes e os dados de todos os canais devem estar disponíveis em um local centralizado. Um espaço de trabalho omnichannel unificado oferece aos agentes as ferramentas e o contexto do cliente para proporcionar uma experiência de suporte personalizada.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Quando uma conversa de chat em tempo real é iniciada, deve ser possível que os agentes permaneçam em um só lugar, sem precisar alternar entre aplicativos para encontrar informações. Com uma <a target="_blank" rel="noopener noreferrer" href="/blog/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">solução omnichannel<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, os agentes podem gerenciar conversas de chat em tempo real em vários canais e até mesmo lidar com várias conversas ao vivo simultaneamente.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Por exemplo, o <a target="_blank" rel="noopener noreferrer" href="/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Espaço de trabalho do agente do Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> reúne todas as interações do usuário em uma única exibição, para que os agentes possam alternar facilmente entre os canais e ter todo o contexto necessário para personalizar as interações em escala.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Respostas pré-escritas</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Uma solução de chat em tempo real precisa de respostas pré-escritas que os agentes possam usar em situações específicas. Esses atalhos ajudam os agentes a responder às perguntas mais rapidamente e com mensagens consistentes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os agentes de suporte podem criar respostas pré-escritas para mensagens comuns, como:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Saudações para clientes novos e antigos </li><li>Respostas a perguntas frequentes </li><li>Ofertas de desconto </li><li>Links para artigos da central de ajuda </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Você também pode configurar gatilhos que iniciam proativamente um chat com um visitante que retornou, o que pode ajudar a incentivar e facilitar as vendas durante todo o processo de finalização da compra.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gatilhos inteligentes são regras predeterminadas que indicam o que deve acontecer em determinadas circunstâncias. Por exemplo, você pode definir um gatilho inteligente que faz com que a janela de chat em tempo real do website apareça com uma mensagem pronta se um visitante do website passar um certo tempo em uma página específica.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Chatbots</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os chatbots ajudam a reduzir as perguntas repetitivas dos agentes e garantem que os clientes recebam suporte sempre que desejarem, mesmo durante a noite, quando os agentes humanos não estão disponíveis. Os bots podem responder rapidamente às perguntas frequentes e exibir artigos da central de ajuda, para que os clientes possam obter as respostas de que precisam sem esperar.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os chatbots são um complemento natural para os aplicativos de site de chat em tempo real porque podem lidar com solicitações simples e comuns por conta própria, desviando possíveis tickets. Os bots de IA também podem entender quando uma interação precisa de um toque humano e podem fornecer o cliente e o contexto ao agente sem problemas.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Por exemplo, a Zendesk tem bots avançados com tecnologia de IA que são pré-treinados para lidar com os principais problemas de atendimento ao cliente. Há também um <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838909210" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">construtor de bots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> que permite que você personalize facilmente seus bots com uma ferramenta de arrastar e soltar para projetar fluxos de conversa personalizados e interativos, sem necessidade de habilidades de codificação.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What are the different types of live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Quais são os diferentes tipos de software de chat em tempo real?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Quando se fala em software de chat em tempo real, muitas pessoas pensam em chat na Web. No entanto, há vários tipos de chat em tempo real e, à medida que a tecnologia evolui, as opções continuam a se expandir. Aqui estão alguns dos tipos de chat em tempo real mais comumente usados.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Texto ou SMS:</strong> Os clientes podem enviar uma mensagem de texto ao seu <a target="_blank" rel="noopener noreferrer" href="/service/voice/toll-free-numbers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">número gratuito<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> para obter suporte por chat em tempo real. <br/> </li><li><strong>Aplicativos de mensagens sociais:</strong> Os clientes podem entrar em contato com você pelo WhatsApp, pelo Apple Messages for Business ou pelo Messenger. <br/> </li><li><strong> Widget de chat:</strong> Os clientes podem enviar mensagens a você por meio de uma janela de chat exibida em seu site ou aplicativo móvel. <br/> </li><li> <br/><strong><a target="_blank" rel="noopener noreferrer" href="/service/ticketing-system/social-media-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Mídia social<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>:</strong> Os clientes podem enviar uma mensagem direta (DM) ou marcar sua empresa em uma publicação em seus perfis de mídia social.<br/> </li><li><strong><a target="_blank" rel="noopener noreferrer" href="/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voz<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ou vídeo:</strong> Os clientes podem se conectar por meio de conversas ao vivo via telefone ou vídeo. O chat em tempo real não precisa se limitar a texto. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vincule cada um desses canais de chat em tempo real ao seu espaço de trabalho do agente omnichannel. Isso permite que você visualize, rastreie e responda a todas as mensagens por meio desse local unificado, para que possa continuar as conversas com os clientes sem problemas.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefícios do uso de software de chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vamos conferir os benefícios do software de chat em tempo real. Algumas empresas podem considerar que determinados benefícios agregam mais valor do que em outros. Nossa lista contém alguns benefícios que as empresas buscam quando investem em chat em tempo real.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Impulsionar mais eficiência e economia de custos</h3> <br/>O chat em tempo real ajuda as equipes de suporte a fazer mais com menos. Diferentemente do suporte telefônico, os agentes podem lidar com chats simultâneos em vários canais, o que significa maior eficiência e economia de custos. Depois de implementar o chat em tempo real em sua loja on-line, a <a target="_blank" rel="noopener noreferrer" href="/customer/spartan-race/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spartan Race<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> obteve uma melhoria de 23% na eficiência, além de um aumento de 27% nas vendas.</div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Melhorar a satisfação e aumentar a fidelidade do cliente</h3> <br/>O software de chat em tempo real permite que você interaja rapidamente com clientes potenciais e clientes. Com a solução certa de chat em tempo real, os usuários podem aproveitar o seguinte:</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Autoatendimento com conteúdo relevante da base de conhecimento, fornecido por um chatbot </li><li>Solicitação de conexão com um agente ao vivo </li><li>Deixar uma mensagem para o suporte interno ou externo </li><li>Continuar as conversas de onde pararam </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Além disso, as empresas podem oferecer suporte aos clientes 24 horas por dia/sete dias por semana porque os chatbots e as <a target="_blank" rel="noopener noreferrer" href="/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">opções de autoatendimento<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> estão sempre disponíveis. O resultado são pontuações mais altas de satisfação do cliente (CSAT) e uma equipe de suporte que pode ser dimensionada com mais eficiência do que nunca.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Aumentar as vendas e reduzir a taxa de abandono do carrinho de compras</h3> <br/>O envolvimento proativo por meio do chat em tempo real reduz a taxa de abandono do carrinho on-line e aumenta as vendas. Nosso Relatório de Tendências de CX constatou que o auxílio a um cliente com suporte proativo e de conversa pode ajudar a resolver um problema imediatamente, melhorando a <a target="_blank" rel="noopener noreferrer" href="/blog/buyer-journey/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">jornada do comprador<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e incentivando-o a fazer uma compra.<br/>Por exemplo, se um cliente estiver enfrentando um problema com o carrinho de compras on-line da empresa, prestar suporte enquanto ele estiver na página poderá eliminar o problema que está atrasando a venda.<br/>As estatísticas em nosso Relatório de Tendências de CX refletem como o chat em tempo real pode aumentar o valor da vida útil de seus clientes. Porém, não se trata apenas de seus clientes: o chat em tempo real também pode tornar seus agentes mais valiosos. Aqui estão algumas maneiras pelas quais o chat em tempo real pode ajudar seus agentes.</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chatbots e opções de autoatendimento filtram perguntas fáceis e repetitivas. </li><li>A automação lida com a logística tediosa, como a marcação e o encaminhamento de tickets de suporte. </li><li>A análise de chat fornece insights relevantes </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Filtrando consultas simples, os chatbots permitem que os agentes ao vivo se concentrem em fornecer suporte personalizado. Em nosso Relatório de Tendências de CX, 77% das empresas concordam que a personalização aumenta a retenção de clientes e reduz os custos de aquisição. Depois de implementar o suporte por chat em tempo real, a <a target="_blank" rel="noopener noreferrer" href="/customer/smiles/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Smiles<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> obteve um aumento nas vendas e aumentou seus contratos de 100 para 1.000 por mês.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Como escolher o software certo de suporte por chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software considerations" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O melhor software de site de chat em tempo real para a sua empresa depende do seu modelo de negócios, dos recursos desejados, da base de clientes e muito mais. Porém, há fatores comuns a serem considerados ao selecionar os melhores serviços de chat em tempo real.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integração com seu ecossistema de suporte</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Para aproveitar ao máximo seu software de chat em tempo real, ele deve se integrar ao seu ecossistema de suporte atual, ser poderoso o suficiente para lidar com necessidades comerciais complexas e oferecer ferramentas que preparem suas equipes para o sucesso. É necessário trabalhar com as pessoas, os processos e as ferramentas que seus agentes já usam.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A integração do chat em tempo real oferece aos agentes uma visão unificada do cliente, com dados do cliente, histórico de interações e contexto de todos os canais. Isso evita <a target="_blank" rel="noopener noreferrer" href="/blog/customer-pain-points/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">pontos problemáticos para o cliente<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, como a repetição de informações ao serem encaminhados para diferentes departamentos, e garante que todos (inclusive os chatbots) tenham o contexto necessário para criar uma experiência consistente e personalizada.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Facilidade de uso e implementação rápida</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O melhor software de chat é intuitivo. Quando o software leva meses para ser implementado e não se integra bem aos sistemas existentes, ele pode aumentar os custos e o tempo de treinamento dos agentes. Um software que é configurado rapidamente e funciona de imediato permite que sua equipe continue a prestar serviço excelente sem perder o ritmo.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Escalabilidade e custo total de propriedade</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O software de chat em tempo real ideal é flexível o suficiente para acompanhar a expansão de seus negócios. Desde que seu software de chat em tempo real seja implantado em um espaço de trabalho ágil e centralizado, as ferramentas do site de chat em tempo real também devem ser:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Escaláveis</strong> As interações de um para muitos permitem que os agentes atendam a vários clientes ou funcionários ao mesmo tempo. <br/> </li><li><strong>Rápidas:</strong> Fluxos de trabalho automatizados e opções de autoatendimento ajudam os usuários a resolver problemas simples rapidamente. <br/> </li><li><strong>Pessoais:</strong> As conversas com agentes de suporte parecem muito mais com as interações que os clientes têm com a família e os amigos. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat platform FAQ"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Perguntas frequentes sobre a plataforma de chat em tempo real</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Aqui estão algumas perguntas comuns que as empresas fazem ao escolher um software de chat em tempo real.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Por que minha empresa precisa de um aplicativo de chat em tempo real?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As empresas o usarão principalmente para oferecer suporte individual instantâneo a clientes potenciais, clientes e funcionários, sem interromper o fluxo de navegação.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Com o poder do chat em tempo real, sua empresa pode:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Aumentar as vendas envolvendo os clientes em seu site de forma proativa. </li><li>Ajudar mais clientes em menos tempo e aumentar a satisfação dos clientes. </li><li>Antecipar as necessidades dos usuários e oferecer ajuda assim que eles precisarem. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Muitas empresas que usam software de chat em tempo real também estão procurando acrescentar e melhorar suas ofertas de serviços digitais. Essas empresas geralmente <a target="_blank" rel="noopener noreferrer" href="/blog/live-chat-vs-phone-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">preferem o chat em tempo real ao telefone<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> porque:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> É mais eficiente e econômico. </li><li>É dimensionável. </li><li>É mais fácil analisar transcrições de chat. </li><li>As equipes podem prestar suporte 24 horas por dia, sete dias por semana, com a ajuda de um chatbot com tecnologia de IA. </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">O chat de atendimento ao cliente é o mesmo que o chat em tempo real pelo site?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O chat de atendimento ao cliente (ou o chat de suporte ao cliente) inclui o chat em tempo real em sites e chatbots. Ambos os tipos de chat em tempo real podem ser eficazes para diferentes tipos de situações.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os chatbots podem responder às consultas dos clientes com suporte de conversa, oferecendo recursos de autoatendimento ou respostas a perguntas frequentes. O software de site de chat em tempo real pode ajudar a agilizar a comunicação quando a situação exigir um toque humano.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">O chat em tempo real pode ser adicionado aos canais de atendimento ao cliente existentes?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Você pode adicionar o chat em tempo real aos canais de atendimento ao cliente existentes, incluindo canais de mídia social, um aplicativo móvel ou uma base de conhecimento. Você também pode integrar os aplicativos de chat do site com automações que ajudam de forma proativa os clientes quando eles precisam de mais assistência.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Como o chat em tempo real pode aumentar a taxa de conversão das empresas?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:3" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O chat em tempo real é uma ótima maneira de criar relacionamentos com clientes potenciais e existentes. Responder rapidamente às suas perguntas lhes dá confiança para comprar ou atualizar suas contas.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De acordo com nosso Relatório de Tendências de CX, é menos provável que os clientes abandonem o carrinho de compras on-line quando você oferece suporte proativo por meio de chat. Mesmo que um cliente não esteja pronto para se conectar, fornecer uma opção rápida e conveniente para entrar em contato gera confiança.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">O chat em tempo real é uma pessoa real?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:4" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As plataformas de chat em tempo real geralmente envolvem comunicação individual com uma pessoa real. As empresas podem usar um chatbot antes de conectar clientes com agentes reais, mas se o serviço for anunciado como um chat em tempo real, os clientes deverão poder falar com um ser humano.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:5" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Quais empresas devem comprar software de chat em tempo real na Web?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:5" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:5" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O chat em tempo real é indispensável para pequenas empresas, empresas corporativas, lojas de comércio eletrônico ou qualquer outra empresa que atenda clientes diariamente. Desde informar os clientes em potencial sobre seus produtos até ajudar os usuários atuais a solucionar problemas, o chat em tempo real é uma parte indispensável do atendimento ao cliente moderno.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Investir em um software de chat em tempo real faz sentido para as empresas que desejam prestar aos clientes suporte instantâneo de uma forma mais conveniente (e econômica) do que o telefone. Também pode ser uma excelente ferramenta para a geração de leads. Uma maneira moderna de se conectar com os clientes e impulsionar as vendas, uma solução de chat em tempo real integrada ao seu software de central de suporte permite que você forneça suporte em tempo real, dando à sua empresa uma vantagem competitiva.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Pronto para conversar sobre uma avaliação gratuita?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try live chat software for free"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Os clientes envolvidos em chats em tempo real têm maior probabilidade de comprar mais e gastar mais. O software de chat em tempo real da Zendesk facilita o desenvolvimento de relacionamentos entre clientes e agentes por meio de conversas envolventes. Experimente nosso software de chat em tempo real gratuitamente e comece a se conectar com seus clientes.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avaliação grátis</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Guias de chat em tempo real relacionados</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Confira nossos guias de chat em tempo real, que podem ajudar a preencher as lacunas das perguntas não respondidas. </p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">experiências de conversação</span></a><a href="/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp for Business</span></a><a href="/service/messaging/chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Guia para chatbots com IA</span></a><a href="/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk AI</span></a><a href="/service/messaging/best-free-live-chat-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Software gratuito de chat em tempo real</span></a><a href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook Messenger for Business</span></a><a href="/service/messaging/twitter-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Shopify Live Chat</span></a><a href="/service/messaging/apple-messages-for-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ple Business Chat</span></a><a href="/service/messaging/facebook-chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Chatbot do Facebook</span></a></div></div></div></div></div></section><section 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de chat em tempo real","tier-center-cta-text":"Avaliação grátis","tier-center-cta-url":"/register/","tier-center-screen-body":"\u003cspan id=\"Try live chat software for free\"\u003e\u003c/span\u003e\r\n\r\nOs clientes envolvidos em chats em tempo real têm maior probabilidade de comprar mais e gastar mais. O software de chat em tempo real da Zendesk facilita o desenvolvimento de relacionamentos entre clientes e agentes por meio de conversas envolventes. Experimente nosso software de chat em tempo real gratuitamente e comece a se conectar com seus clientes.","tier-center-screen-checkbox":"1","tier-center-screen-headline":"Pronto para conversar sobre uma avaliação gratuita?","tier-copy":[{"tier-copy-headline":"O que é software de chat em tempo real?","tier-copy-body":"O software de chat em tempo real é uma tecnologia que permite que uma conversa com um cliente ou funcionário ocorra em tempo real no site, no aplicativo móvel ou nos canais sociais de uma empresa, como Messenger, WhatsApp e Slack. O software moderno de chat em tempo real aproveita a IA e os bots para permitir que as equipes de suporte se expandam e reduzam os custos.\r\n\r\nAs melhores plataformas de chat em tempo real integram-se a chatbots, plataformas de automação, \u003ca href=\"https://www.zendesk.com/sell/crm/\" rel=\"noopener\" target=\"_blank\"\u003esistemas de gerenciamento de relacionamento com o cliente (CRM)\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003erelatórios e análises\u003c/a\u003e, aplicativos de mensagens, \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003ebases de conhecimento\u003c/a\u003e, \u003ca href=\"/service/help-desk-software/\" rel=\"noopener\" target=\"_blank\"\u003esoftware de central de suporte\u003c/a\u003e e muito mais por meio de APIs (interfaces de programação de aplicativos) e integrações nativas ou de terceiros. Essas integrações permitem que aplicativos de chat em tempo real:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eMelhore a resolução no primeiro contato\u003c/strong\u003e e \u003cstrong\u003ereduza os custos operacionais\u003c/strong\u003e implantando chatbots para lidar com solicitações repetitivas dos clientes, de modo que os problemas mais complicados possam ser tratados por agentes ao vivo.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003ePermitir que as empresas forneçam serviços \u003cstrong\u003emais rápidos e personalizados\u003c/strong\u003e, extraindo dados relevantes de todos os sistemas e disparando fluxos de trabalho para serem usados por chatbots e agentes ao vivo.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eCrie um relacionamento\u003c/strong\u003e entre empresas e clientes em potencial, clientes ou funcionários conectando-se nos canais de mensagens preferidos do usuário final, como i \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp Business\u003c/a\u003e, o \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter for Business\u003c/a\u003e, o \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e ou o \u003ca href=\"/service/messaging/apple-messages-for-business/\" rel=\"noopener\" target=\"_blank\"\u003eApple Messages for Business\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat software comparison chart\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Gráfico de comparação de software de chat em tempo real","tier-copy-body":"Vamos conferir os principais softwares de chat em tempo real para ver qual deles se alinha melhor com a sua empresa. Nosso gráfico comparativo divide as opções por preço inicial, duração da avaliação gratuita e recursos notáveis.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003ePreço inicial\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eAvaliação gratuita\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eRecursos\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 55 por agente/mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIdentificação de sentimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nLiveChat\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 20 por agente/mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAda\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact Ada\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNão disponível\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAcquire\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 500 por mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNão disponível\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nGenesys\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 75 por usuário/mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n30 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIdentificação de sentimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nUserlike\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 0 por mês (1 licença)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZoho Desk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 14 por usuário/mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n15 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nBirdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nEntre em contato com a Birdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNão disponível\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nDrift\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 2.500 por mês (cobrado anualmente)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNão disponível\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTidio\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 0 por mês (50 conversas)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n7 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIdentificação de sentimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nOlark\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUS$ 29 por licença/mês\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dias\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIdentificação de sentimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAgradecimentos\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nEntre em contato com a Thankful\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNão disponível\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIA e respostas inteligentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIdentificação de sentimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"The 12 best live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Os 12 melhores softwares de chat em tempo real","tier-copy-body":"Nosso Relatório de Tendências de Experiência do Cliente (CX) constatou que 71% dos clientes esperam experiências naturais de conversa. Por isso, é importante escolher o software de chat em tempo real certo para sua empresa. Nosso resumo de software oferece uma visão geral dos 12 principais softwares de chat em tempo real, recursos da plataforma, níveis de preços e avaliações gratuitas (se disponíveis).\r\n\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#LiveChat\"\u003eLiveChat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Ada\"\u003eAda\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Acquire\"\u003eAcquire\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Genesys\"\u003eGenesys\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Userlike\"\u003eUserlike\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zoho Desk\"\u003eZoho Desk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Birdeye\"\u003eBirdeye\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Drift\"\u003eDrift\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Tidio\"\u003eTidio\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Olark\"\u003eOlark\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Thankful\"\u003eThankful\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003ch3 id=\"Zendesk\"\u003e1. \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg\" width=100% height=100% /\u003e\r\n\r\nO software de chat em tempo real da Zendesk garante que as conversas entre agentes e clientes sejam perfeitas, bem informadas e eficientes. Isso permite que os agentes ajudem mais clientes e até mesmo gerenciem várias conversas ao mesmo tempo. Nossa solução de chat em tempo real repleta de recursos é \u003cstrong\u003erápida de configurar, fácil de usar e se adapta perfeitamente\u003c/strong\u003e a empresas de qualquer porte. \r\n\r\nNosso widget de chat na Web é altamente personalizável, permitindo que você escolha o local da janela de chat e adapte a aparência para combinar com a sua marca. Você pode criar e adicionar formulários pré-chat personalizados para coletar informações antes do chat, para que os agentes possam personalizar a interação e enviar automaticamente um formulário de feedback no final. \r\n\r\nCom o nosso recurso de atalhos, você pode criar respostas padronizadas para frases comuns que os agentes podem inserir rapidamente no chat. Isso permite uma voz consistente e respostas mais rápidas. \r\n\r\nA guia Visitantes fornece informações e atividades dos visitantes em tempo real, como nome, tempo on-line, página atual, número de visitas e contexto sobre o chat atual. Isso permite que os agentes iniciem um chat e ofereçam suporte proativo se perceberem que um cliente está em uma página há algum tempo. Você também pode automatizar esse processo com gatilhos. \r\n\r\nO \u003cstrong\u003echat em tempo real\u003c/strong\u003e combina perfeitamente com a nossa \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eplataforma de mensagens\u003c/a\u003e, ajudando os agentes a oferecer suporte proativo ao cliente e experiências de conversa mais profundas que fluem com facilidade e naturalidade. \r\n\r\nO chat em tempo real aprimora as interações em tempo real, permitindo que os agentes forneçam ajuda personalizada e em tempo real com resoluções imediatas. Com as \u003cstrong\u003emensagens\u003c/strong\u003e, agentes e clientes podem interagir de forma assíncrona. Isso significa que os clientes podem pausar uma conversa em um canal e retomá-la em outro em um momento mais conveniente.\r\n\r\nA Zendesk conecta todos os seus sistemas de negócios, desde processadores de pagamento até bots de terceiros, em uma solução unificada e omnichannel. Para desbloquear recursos avançados, você também pode fazer upgrade com o \u003ca href=\"/platform/conversations/\" rel=\"noopener\" target=\"_blank\"\u003eSunshine Conversations\u003c/a\u003e: o próximo nível de integração de mensagens interativas. O Sunshine Conversations oferece recursos como chatbots com IA personalizados, notificações de saída para envolvimento proativo do cliente e mensagens de grupo para conectar as pessoas certas.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMensagens proativas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRelatórios\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolução omnichannel unificada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTags de chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens de atividade\u003c/li\u003e\r\n\r\n\t\u003cli\u003eNotificações\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTransferência de canal\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eChatbots\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eEncaminhamento inteligente\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: US$ 55 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: US$ 89 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional: US$ 115 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: US$ 169 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise Plus: Converse com a equipe de vendas\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e\r\n14 dias\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/register/#step-1\" rel=\"noopener\" target=\"_blank\"\u003eComece uma avaliação gratuita\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003e\u003ca href=\"/pricing/\" rel=\"noopener\" target=\"_blank\"\u003eVer preços\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/demo/?demoStep=personal#1\" rel=\"noopener\" target=\"_blank\"\u003eSolicite uma demonstração\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/\" rel=\"noopener\" target=\"_blank\"\u003eFaça um tour pelo produto\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/blog/total-economic-impact-of-zendesk/\" rel=\"noopener\" target=\"_blank\"\u003eAvalie o ROI da Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3 id=\"LiveChat\"\u003e2. \u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eLiveChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO LiveChat é um software de atendimento ao cliente baseado em nuvem com suporte ao vivo, um sistema de trabalho com tickets e análises. O LiveChat inclui um aplicativo de chat em tempo real com recursos como notificações, mensagens de chat inativas, tags de chat, arquivos de chat e compartilhamento de arquivos. Suas opções de integração permitem a criação de tickets com plataformas como o Zendesk, diretamente em um chat. Isso permite que as empresas monitorem o envolvimento do cliente, conduzam o controle de qualidade e supervisionem os agentes.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários off-line\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTags de chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento de chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIniciador: US$ 20 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: US$ 41 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: US$ 59 por agente/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Entre em contato com o LiveChat\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\n14 dias \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/2120/livechat/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre LiveChat for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Ada\"\u003e3. \u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003eAda\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAda permite que as empresas ofereçam chat em tempo real automatizado com um chatbot de IA que vai além das perguntas frequentes. Embora um chatbot que atende a perguntas frequentes seja uma maneira rápida e econômica de automatizar o chat em tempo real, o Ada oferece uma solução para empresas que buscam um chatbot mais especializado. A plataforma de automação da Ada atua em relação a informações, intenções e interesses dos clientes, com respostas personalizadas, descontos proativos e recomendações relevantes em mais de 100 idiomas.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários off-line\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegração da base de conhecimento\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFerramentas de caixa de entrada compartilhada\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCentro: Entre em contato com a Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAvançado: Entre em contato com a Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: Entre em contato com a Ada\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\nNão disponível\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre Ada for Chat for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Acquire\"\u003e4. \u003ca href=\"https://acquire.io/features/messaging\" rel=\"noopener\" target=\"_blank\"\u003eAcquire\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://acquire.io/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Acquire é uma plataforma digital de envolvimento do cliente com recursos como software de chat em tempo real para empresas, chatbots com IA, navegação conjunta segura e chamadas de vídeo. Como outros softwares de chat, o Acquire ajuda as empresas a prestar suporte e coletar informações dos clientes 24 horas por dia. O Acquire também permite iniciar chamadas de vídeo e voz, compartilhamento de tela e navegação conjunta por meio do mensageiro de chat em tempo real.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários off-line\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSelf Service: US$ 500 por mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrated Solution: US$ 2.000 por mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eServiços profissionais: Entre em contato com a Acquire\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\nNão disponível\r\n\r\n\u003ch3 id=\"Genesys\"\u003e5. \u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003eGenesys\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Genesys\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Genesys oferece um software de suporte ao vivo com recursos comuns de chat em tempo real que ajudam as equipes de suporte a interagir com os visitantes do site. Seu widget de chat em tempo real é personalizável, assim, você pode adaptar a aparência para corresponder à sua marca. O Genesys também inclui pesquisas para coletar informações de contato antes do início do chat ou para avaliar a satisfação do cliente após o término da sessão de chat em tempo real.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eConversas assíncronas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGenesys Cloud CX 1 (Voz): US$ 75 por usuário nomeado/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (Digital): US$ 95 por usuário nomeado/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (Digital + Voz): US$ 115 por usuário nomeado/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (Digital + WEM): US$ 135 por usuário nomeado/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (Digital + WEM + Voz): US$ 155 por usuário nomeado/mês\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\n30 dias \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre Genesys for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Userlike\"\u003e6. \u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003eUserlike\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Userlike\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Userlike é um software de chat em tempo real baseado em nuvem que permite que as equipes enviem mensagens aos clientes por meio do site da empresa, do Messenger ou do Telegram. Os recursos semelhantes aos do usuário permitem que você crie botões de chat personalizados e adapte a janela de chat para se adequar à marca do site da sua empresa. Você também pode convidar os visitantes para o chat de forma proativa, alternar entre chats com clientes e chamadas de vídeo e compartilhamento de tela, configurar mensagens pré-escritas para perguntas e situações comuns e receber classificações do seu serviço.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePesquisas por chat\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree: US$ 0 por mês (1 licença)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: US$ 90 por mês (4 licenças)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCorporate: US$ 290 por mês (10 licenças)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFlex: Fale com a equipe de vendas\r\n*Os planos são cobrados anualmente. \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\n14 dias\r\n\r\n\u003ch3 id=\"Zoho Desk\"\u003e7. \u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eZoho Desk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zoho Desk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSe você estiver vendo uma lista de provedores de chat em tempo real, o Zoho Desk geralmente está entre eles. Com seu widget de chat incorporável, a plataforma de chat em tempo real permite que as empresas respondam aos clientes quando eles entram em contato. Os recursos incluem índices de satisfação do cliente na janela de chat, respostas pré-escritas e widgets de chat com a marca. Para os problemas dos clientes que precisam de mais atenção, os usuários podem converter as conversas em tickets e fazer a triagem para o melhor departamento para resolvê-los.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários off-line\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePainéis pré-escritos e rastreamento em tempo real\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWidget de chat da central de ajuda\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePadrão: US$ 14 por usuário/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfissional: US$ 23 por usuário/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: US$ 40 por usuário/mês\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\n15 dias\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre Zoho Desk for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Birdeye\"\u003e8. \u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003eBirdeye\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Birdeye\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nA solução Webchat da Birdeye é um software completo de experiência do cliente e avaliações para empresas com vários locais. Toda conversa começa com um nome e um número de telefone real, para que você possa se concentrar em ajudar o cliente em sua solicitação, em vez de ficar procurando detalhes de contato. O Webchat permite que você envie mensagens de texto aos clientes quando eles saírem do seu site. O software encaminha as mensagens para os telefones celulares deles para que você não os perca. O Birdeye também tem um aplicativo de chat em tempo real.\r\n\r\n\u003ch4\u003eRecursos\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários off-line\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePesquisas por chat\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\nEntre em contato com a Birdeye\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\nNão disponível\r\n\r\n\u003ch3 id=\"Drift\"\u003e9. \u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eDrift\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Drift\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO software de chat em tempo real Drift encaminha automaticamente os clientes em potencial para o agente certo quando eles iniciam uma conversa em seu site. Você pode iniciar um chat por voz ou vídeo com o cliente potencial na janela de chat. O software de chat em tempo real da Drift também notificará o representante de vendas adequado quando uma de suas contas-alvo estiver no site, para que ele possa entrar no chat.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento de chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePainéis pré-escritos e rastreamento em tempo real\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGatilhos de feedback automatizados\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas salvas\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePremium: US$ 2.500 por usuário/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAvançado: Entre em contato com a Drift\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Entre em contato com a Drift\r\n*Os planos são cobrados anualmente.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\nNão disponível\r\n\r\n\u003ch3 id=\"Tidio\"\u003e10. \u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tidio\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Tidio é um sistema de chat em tempo real baseado em nuvem que integra mensagens de widgets de chat em tempo real, e-mails e Messenger. O Tidio inclui recursos básicos de chat em tempo real, como um widget de chat em tempo real que se ajusta ao tamanho da tela dos dispositivos dos clientes para que eles possam lhe escrever no celular ou no tablet. Você também pode conectar o Tidio a todos os sites e plataformas por meio de plug-ins dedicados. Você pode responder a perguntas repetitivas com modelos de resposta rápida.\r\n\r\n\u003ch4\u003eRecursos:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas pré-escritas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarca personalizável\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRecursos de integração\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRastreamento de visitantes do site\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree: US$ 0 por mês (50 conversas)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStarter: US$ 29 por mês (100 conversas)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCommunicator: US$ 25 por licença/mês (conversas ilimitadas)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots: a partir de US$ 29 por mês (50 conversas)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTidio+: a partir de US$ 394 por mês (conversas ilimitadas)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\n7 dias\r\n\r\n\u003ch3 id=\"Olark\"\u003e11. \u003ca href=\"https://www.olark.com/\" rel=\"noopener\" target=\"_blank\"\u003eOlark\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Olark\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.olark.com/pricing-pro\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Olark oferece um software simples de chat para atendimento ao cliente que fornece atualizações em tempo real sobre quem está navegando no seu site. Você pode configurar regras de automação de chat em tempo real para mostrar ou ocultar a janela de chat em tempo real e iniciar automaticamente os chats com base no comportamento do site. Você também pode criar saudações personalizadas com base em conversas anteriores e encaminhar os clientes para o departamento correto.\r\n\r\n\u003ch4\u003eRecursos\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMensagens automáticas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAnálise de chat em tempo real\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTranscrições pesquisáveis\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFormulários personalizados de caixa de chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePainéis pré-escritos e rastreamento em tempo real\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: US$ 29 por licença/mês\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: Entre em contato com a Olark\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e\r\n14 dias\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre Ada for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Thankful\"\u003e12. \u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003eObrigado\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Thankful\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003eImagem de origem\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nO Thankful oferece uma experiência de chatbot exclusiva que se baseia fortemente em IA e automação. A IA é usada para entender a linguagem, o sentimento e a intenção do cliente a fim de oferecer uma experiência personalizada. O software de chat em tempo real também é personalizável para se alinhar à mensagem de sua marca. O Thankful já está integrado ao Zendesk e pode se integrar a outros serviços de chat de sites para criar uma experiência personalizada.\r\n\r\n\u003ch4\u003eRecursos\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eConversas viabilizadas por IA\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOpções de autoatendimento e perguntas frequentes automatizadas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMensagens de marca personalizáveis\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat proativo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLista de visitantes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEncaminhamento baseado em habilidades\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTradução automática\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePainéis pré-escritos e rastreamento em tempo real\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePreços:\u003c/h4\u003e \r\nEntre em contato com a Thankful\r\n\r\n\u003ch4\u003eTeste grátis:\u003c/h4\u003e \r\nNão disponível\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/242910/thankful/\" rel=\"noopener\" target=\"_blank\"\u003eSaiba mais sobre Thankful for Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"Features of live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Recursos do software de suporte por chat em tempo real","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software features\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg\" width=100% height=100% /\u003e\r\n\r\nExistem alguns recursos avançados que você normalmente encontrará na maioria dos aplicativos de chat em tempo real modernos. Algumas soluções oferecem diferentes recursos ou funções avançadas, mas as melhores soluções de software têm fundamentos em comum. Veja aqui seis recursos que você deve buscar e avaliar.\r\n\r\n\u003ch3\u003eMensagens proativas\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/proactive-messages/\" rel=\"noopener\" target=\"_blank\"\u003eMensagens proativas\u003c/a\u003e permitem que seus agentes ou representantes de vendas iniciem um chat em tempo real via Web, aplicativo móvel, \u003ca href=\"/service/voice/text/\" rel=\"noopener\" target=\"_blank\"\u003eSMS\u003c/a\u003e ou canais de mensagens (como o \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp for Business\u003c/a\u003e). As mensagens proativas ajudam a aumentar o envolvimento do cliente, fazer o acompanhamento após uma compra e manter os clientes informados sobre novos produtos e promoções. \r\n\r\nVocê pode configurar mensagens automatizadas para enviar a determinados clientes com base no local em que eles estão na sua página, no navegador que estão usando (Web ou celular) ou no ponto em que estão na experiência de compra. Além disso, você pode escolher se um bot ou um agente humano retomará a conversa quando o cliente responder. Com mensagens proativas, as empresas obtêm benefícios como: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eCustos operacionais mais baixos\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTaxas de vendas e conversão mais altas\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMaior fidelidade do cliente e menos rotatividade \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eAnálise de sentimento\u003c/h3\u003e\r\n\r\nPara proporcionar uma excelente \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003eexperiência ao cliente\u003c/a\u003e, é necessário entender o que ele deseja e como ele está se sentindo. Por meio do aprendizado de máquina e do processamento de linguagem natural, o software de chat em tempo real deve ser capaz de analisar a conversa e detectar o \u003ca href=\"/blog/customer-sentiment/\" rel=\"noopener\" target=\"_blank\"\u003esentimento do cliente\u003c/a\u003e. Isso dá aos seus agentes o contexto de como lidar melhor com a interação. \r\n\r\nA análise de sentimento também fornece dados que ajudam a entender como os clientes se sentem em relação a determinados aspectos da sua marca. Você pode obter insights valiosos de conversas ao vivo com clientes e determinar se o sentimento deles é positivo, negativo ou neutro ao discutir produtos, serviços ou sua empresa. \r\n\r\n\u003ch3\u003eSolução omnichannel unificada\u003c/h3\u003e\r\n\r\nTodas as conversas com os clientes e os dados de todos os canais devem estar disponíveis em um local centralizado. Um espaço de trabalho omnichannel unificado oferece aos agentes as ferramentas e o contexto do cliente para proporcionar uma experiência de suporte personalizada. \r\n\r\nQuando uma conversa de chat em tempo real é iniciada, deve ser possível que os agentes permaneçam em um só lugar, sem precisar alternar entre aplicativos para encontrar informações. Com uma \u003ca href=\"/blog/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003esolução omnichannel\u003c/a\u003e, os agentes podem gerenciar conversas de chat em tempo real em vários canais e até mesmo lidar com várias conversas ao vivo simultaneamente. \r\n\r\nPor exemplo, o \u003ca href=\"/service/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eEspaço de trabalho do agente do Zendesk\u003c/a\u003e reúne todas as interações do usuário em uma única exibição, para que os agentes possam alternar facilmente entre os canais e ter todo o contexto necessário para personalizar as interações em escala.\r\n\r\n\u003ch3\u003eRespostas pré-escritas\u003c/h3\u003e\r\n\r\nUma solução de chat em tempo real precisa de respostas pré-escritas que os agentes possam usar em situações específicas. Esses atalhos ajudam os agentes a responder às perguntas mais rapidamente e com mensagens consistentes.\r\n\r\nOs agentes de suporte podem criar respostas pré-escritas para mensagens comuns, como:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eSaudações para clientes novos e antigos\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRespostas a perguntas frequentes\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOfertas de desconto\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLinks para artigos da central de ajuda\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nVocê também pode configurar gatilhos que iniciam proativamente um chat com um visitante que retornou, o que pode ajudar a incentivar e facilitar as vendas durante todo o processo de finalização da compra.\r\n\r\nGatilhos inteligentes são regras predeterminadas que indicam o que deve acontecer em determinadas circunstâncias. Por exemplo, você pode definir um gatilho inteligente que faz com que a janela de chat em tempo real do website apareça com uma mensagem pronta se um visitante do website passar um certo tempo em uma página específica.\r\n\r\n\u003ch3\u003eChatbots\u003c/h3\u003e\r\n\r\nOs chatbots ajudam a reduzir as perguntas repetitivas dos agentes e garantem que os clientes recebam suporte sempre que desejarem, mesmo durante a noite, quando os agentes humanos não estão disponíveis. Os bots podem responder rapidamente às perguntas frequentes e exibir artigos da central de ajuda, para que os clientes possam obter as respostas de que precisam sem esperar. \r\n\r\nOs chatbots são um complemento natural para os aplicativos de site de chat em tempo real porque podem lidar com solicitações simples e comuns por conta própria, desviando possíveis tickets. Os bots de IA também podem entender quando uma interação precisa de um toque humano e podem fornecer o cliente e o contexto ao agente sem problemas. \r\n\r\nPor exemplo, a Zendesk tem bots avançados com tecnologia de IA que são pré-treinados para lidar com os principais problemas de atendimento ao cliente. Há também um \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838909210\" rel=\"noopener\" target=\"_blank\"\u003econstrutor de bots\u003c/a\u003e que permite que você personalize facilmente seus bots com uma ferramenta de arrastar e soltar para projetar fluxos de conversa personalizados e interativos, sem necessidade de habilidades de codificação.\r\n\r\n\u003cspan id=\"What are the different types of live chat software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Quais são os diferentes tipos de software de chat em tempo real?","tier-copy-body":"Quando se fala em software de chat em tempo real, muitas pessoas pensam em chat na Web. No entanto, há vários tipos de chat em tempo real e, à medida que a tecnologia evolui, as opções continuam a se expandir. Aqui estão alguns dos tipos de chat em tempo real mais comumente usados.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eTexto ou SMS:\u003c/strong\u003e Os clientes podem enviar uma mensagem de texto ao seu \u003ca href=\"/service/voice/toll-free-numbers/\" rel=\"noopener\" target=\"_blank\"\u003enúmero gratuito\u003c/a\u003e para obter suporte por chat em tempo real.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eAplicativos de mensagens sociais:\u003c/strong\u003e Os clientes podem entrar em contato com você pelo WhatsApp, pelo Apple Messages for Business ou pelo Messenger.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e Widget de chat:\u003c/strong\u003e Os clientes podem enviar mensagens a você por meio de uma janela de chat exibida em seu site ou aplicativo móvel.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\r\n\u003cstrong\u003e\u003ca href=\"/service/ticketing-system/social-media-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003eMídia social\u003c/a\u003e:\u003c/strong\u003e Os clientes podem enviar uma mensagem direta (DM) ou marcar sua empresa em uma publicação em seus perfis de mídia social.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e\u003ca href=\"/service/voice/\" rel=\"noopener\" target=\"_blank\"\u003eVoz\u003c/a\u003e ou vídeo:\u003c/strong\u003e Os clientes podem se conectar por meio de conversas ao vivo via telefone ou vídeo. O chat em tempo real não precisa se limitar a texto.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nVincule cada um desses canais de chat em tempo real ao seu espaço de trabalho do agente omnichannel. Isso permite que você visualize, rastreie e responda a todas as mensagens por meio desse local unificado, para que possa continuar as conversas com os clientes sem problemas. \r\n\r\n\u003cspan id=\"Benefits of live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefícios do uso de software de chat em tempo real","tier-copy-body":"Vamos conferir os benefícios do software de chat em tempo real. Algumas empresas podem considerar que determinados benefícios agregam mais valor do que em outros. Nossa lista contém alguns benefícios que as empresas buscam quando investem em chat em tempo real.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eImpulsionar mais eficiência e economia de custos\u003c/li\u003e\u003c/h3\u003e\r\n\r\nO chat em tempo real ajuda as equipes de suporte a fazer mais com menos. Diferentemente do suporte telefônico, os agentes podem lidar com chats simultâneos em vários canais, o que significa maior eficiência e economia de custos. Depois de implementar o chat em tempo real em sua loja on-line, a \u003ca href=\"/customer/spartan-race/\" rel=\"noopener\" target=\"_blank\"\u003eSpartan Race\u003c/a\u003e obteve uma melhoria de 23% na eficiência, além de um aumento de 27% nas vendas.\r\n\r\n\u003ch3\u003e\u003cli\u003eMelhorar a satisfação e aumentar a fidelidade do cliente\u003c/li\u003e\u003c/h3\u003e\r\n\r\nO software de chat em tempo real permite que você interaja rapidamente com clientes potenciais e clientes. Com a solução certa de chat em tempo real, os usuários podem aproveitar o seguinte:\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutoatendimento com conteúdo relevante da base de conhecimento, fornecido por um chatbot\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSolicitação de conexão com um agente ao vivo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDeixar uma mensagem para o suporte interno ou externo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eContinuar as conversas de onde pararam\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nAlém disso, as empresas podem oferecer suporte aos clientes 24 horas por dia/sete dias por semana porque os chatbots e as \u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eopções de autoatendimento\u003c/a\u003e estão sempre disponíveis. O resultado são pontuações mais altas de satisfação do cliente (CSAT) e uma equipe de suporte que pode ser dimensionada com mais eficiência do que nunca.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eAumentar as vendas e reduzir a taxa de abandono do carrinho de compras\u003c/li\u003e\u003c/h3\u003e\r\n\r\nO envolvimento proativo por meio do chat em tempo real reduz a taxa de abandono do carrinho on-line e aumenta as vendas. Nosso Relatório de Tendências de CX constatou que o auxílio a um cliente com suporte proativo e de conversa pode ajudar a resolver um problema imediatamente, melhorando a \u003ca href=\"/blog/buyer-journey/\" rel=\"noopener\" target=\"_blank\"\u003ejornada do comprador\u003c/a\u003e e incentivando-o a fazer uma compra. \r\n\r\nPor exemplo, se um cliente estiver enfrentando um problema com o carrinho de compras on-line da empresa, prestar suporte enquanto ele estiver na página poderá eliminar o problema que está atrasando a venda.\r\n\r\nAs estatísticas em nosso Relatório de Tendências de CX refletem como o chat em tempo real pode aumentar o valor da vida útil de seus clientes. Porém, não se trata apenas de seus clientes: o chat em tempo real também pode tornar seus agentes mais valiosos. Aqui estão algumas maneiras pelas quais o chat em tempo real pode ajudar seus agentes.\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eChatbots e opções de autoatendimento filtram perguntas fáceis e repetitivas.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eA automação lida com a logística tediosa, como a marcação e o encaminhamento de tickets de suporte.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eA análise de chat fornece insights relevantes\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nFiltrando consultas simples, os chatbots permitem que os agentes ao vivo se concentrem em fornecer suporte personalizado. Em nosso Relatório de Tendências de CX, 77% das empresas concordam que a personalização aumenta a retenção de clientes e reduz os custos de aquisição. Depois de implementar o suporte por chat em tempo real, a \u003ca href=\"/customer/smiles/\" rel=\"noopener\" target=\"_blank\"\u003eSmiles\u003c/a\u003e obteve um aumento nas vendas e aumentou seus contratos de 100 para 1.000 por mês.\r\n\r\n\u003cspan id=\"How to choose the right live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Como escolher o software certo de suporte por chat em tempo real","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software considerations\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png\" width=100% height=100% /\u003e\r\n\r\nO melhor software de site de chat em tempo real para a sua empresa depende do seu modelo de negócios, dos recursos desejados, da base de clientes e muito mais. Porém, há fatores comuns a serem considerados ao selecionar os melhores serviços de chat em tempo real.\r\n\r\n\u003ch3\u003eIntegração com seu ecossistema de suporte\u003c/h3\u003e\r\n\r\nPara aproveitar ao máximo seu software de chat em tempo real, ele deve se integrar ao seu ecossistema de suporte atual, ser poderoso o suficiente para lidar com necessidades comerciais complexas e oferecer ferramentas que preparem suas equipes para o sucesso. É necessário trabalhar com as pessoas, os processos e as ferramentas que seus agentes já usam.\r\n\r\nA integração do chat em tempo real oferece aos agentes uma visão unificada do cliente, com dados do cliente, histórico de interações e contexto de todos os canais. Isso evita \u003ca href=\"/blog/customer-pain-points/\" rel=\"noopener\" target=\"_blank\"\u003epontos problemáticos para o cliente\u003c/a\u003e, como a repetição de informações ao serem encaminhados para diferentes departamentos, e garante que todos (inclusive os chatbots) tenham o contexto necessário para criar uma experiência consistente e personalizada.\r\n\r\n\u003ch3\u003eFacilidade de uso e implementação rápida\u003c/h3\u003e\r\n\r\nO melhor software de chat é intuitivo. Quando o software leva meses para ser implementado e não se integra bem aos sistemas existentes, ele pode aumentar os custos e o tempo de treinamento dos agentes. Um software que é configurado rapidamente e funciona de imediato permite que sua equipe continue a prestar serviço excelente sem perder o ritmo.\r\n\r\n\u003ch3\u003eEscalabilidade e custo total de propriedade\u003c/h3\u003e\r\n\r\nO software de chat em tempo real ideal é flexível o suficiente para acompanhar a expansão de seus negócios. Desde que seu software de chat em tempo real seja implantado em um espaço de trabalho ágil e centralizado, as ferramentas do site de chat em tempo real também devem ser:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eEscaláveis\u003c/strong\u003e As interações de um para muitos permitem que os agentes atendam a vários clientes ou funcionários ao mesmo tempo.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eRápidas:\u003c/strong\u003e Fluxos de trabalho automatizados e opções de autoatendimento ajudam os usuários a resolver problemas simples rapidamente.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003ePessoais:\u003c/strong\u003e As conversas com agentes de suporte parecem muito mais com as interações que os clientes têm com a família e os amigos.\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat platform FAQ\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Perguntas frequentes sobre a plataforma de chat em tempo real","tier-copy-body":"Aqui estão algumas perguntas comuns que as empresas fazem ao escolher um software de chat em tempo real. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003ePor que minha empresa precisa de um aplicativo de chat em tempo real?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAs empresas o usarão principalmente para oferecer suporte individual instantâneo a clientes potenciais, clientes e funcionários, sem interromper o fluxo de navegação.\r\n\r\nCom o poder do chat em tempo real, sua empresa pode:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eAumentar as vendas envolvendo os clientes em seu site de forma proativa.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAjudar mais clientes em menos tempo e aumentar a satisfação dos clientes.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAntecipar as necessidades dos usuários e oferecer ajuda assim que eles precisarem.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nMuitas empresas que usam software de chat em tempo real também estão procurando acrescentar e melhorar suas ofertas de serviços digitais. Essas empresas geralmente \u003ca href=\"/blog/live-chat-vs-phone-support/\" rel=\"noopener\" target=\"_blank\"\u003epreferem o chat em tempo real ao telefone\u003c/a\u003e porque:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eÉ mais eficiente e econômico.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eÉ dimensionável.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eÉ mais fácil analisar transcrições de chat.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAs equipes podem prestar suporte 24 horas por dia, sete dias por semana, com a ajuda de um chatbot com tecnologia de IA.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eO chat de atendimento ao cliente é o mesmo que o chat em tempo real pelo site?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nO chat de atendimento ao cliente (ou o chat de suporte ao cliente) inclui o chat em tempo real em sites e chatbots. Ambos os tipos de chat em tempo real podem ser eficazes para diferentes tipos de situações. \r\n\r\nOs chatbots podem responder às consultas dos clientes com suporte de conversa, oferecendo recursos de autoatendimento ou respostas a perguntas frequentes. O software de site de chat em tempo real pode ajudar a agilizar a comunicação quando a situação exigir um toque humano. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eO chat em tempo real pode ser adicionado aos canais de atendimento ao cliente existentes?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nVocê pode adicionar o chat em tempo real aos canais de atendimento ao cliente existentes, incluindo canais de mídia social, um aplicativo móvel ou uma base de conhecimento. Você também pode integrar os aplicativos de chat do site com automações que ajudam de forma proativa os clientes quando eles precisam de mais assistência.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eComo o chat em tempo real pode aumentar a taxa de conversão das empresas?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nO chat em tempo real é uma ótima maneira de criar relacionamentos com clientes potenciais e existentes. Responder rapidamente às suas perguntas lhes dá confiança para comprar ou atualizar suas contas. \r\n\r\nDe acordo com nosso Relatório de Tendências de CX, é menos provável que os clientes abandonem o carrinho de compras on-line quando você oferece suporte proativo por meio de chat. Mesmo que um cliente não esteja pronto para se conectar, fornecer uma opção rápida e conveniente para entrar em contato gera confiança.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eO chat em tempo real é uma pessoa real?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAs plataformas de chat em tempo real geralmente envolvem comunicação individual com uma pessoa real. As empresas podem usar um chatbot antes de conectar clientes com agentes reais, mas se o serviço for anunciado como um chat em tempo real, os clientes deverão poder falar com um ser humano.\r\n\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eQuais empresas devem comprar software de chat em tempo real na Web?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nO chat em tempo real é indispensável para pequenas empresas, empresas corporativas, lojas de comércio eletrônico ou qualquer outra empresa que atenda clientes diariamente. Desde informar os clientes em potencial sobre seus produtos até ajudar os usuários atuais a solucionar problemas, o chat em tempo real é uma parte indispensável do atendimento ao cliente moderno.\r\n\r\nInvestir em um software de chat em tempo real faz sentido para as empresas que desejam prestar aos clientes suporte instantâneo de uma forma mais conveniente (e econômica) do que o telefone. Também pode ser uma excelente ferramenta para a geração de leads. Uma maneira moderna de se conectar com os clientes e impulsionar as vendas, uma solução de chat em tempo real integrada ao seu software de central de suporte permite que você forneça suporte em tempo real, dando à sua empresa uma vantagem competitiva.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-cta-1-text":"Avaliação grátis","tier-cta-1-url":"/register/","tier-cta-2-text":"Ver demonstração","tier-cta-2-url":"/register/","tier-cta-checkbox":"1","tier-cta-headline":"Veja o chat em tempo real da Zendesk em ação","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"tier-hero-ctas":[{"tier-hero-cta-text":"Ver demonstração","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-hero-description":"Os clientes têm opções de compras ilimitadas e de alcance global ao seu dispor. Com mais opções, as expectativas dos clientes são maiores. De acordo com o \u003ca href=\"https://cxtrends.zendesk.com/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Customer Experience Trends Report 2023\u003c/a\u003e, 72% dos clientes querem atendimento imediato. \r\n\r\nAlém disso, as preferências de comunicação dos clientes continuam a evoluir, o que torna crucial que as empresas se adaptem e atendam aos clientes onde eles estão. Com o software de chat em tempo real, as empresas podem \u003ca href=\"/blog/customer-expectations-meet-rising-demands/\" rel=\"noopener\" target=\"_blank\"\u003eexceder as expectativas dos clientes\u003c/a\u003e, proporcionando-lhes uma excelente experiência de ponta a ponta.\r\n\r\nSumário\r\n\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What is live chat software?\"\u003eO que é software de chat em tempo real?\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat software comparison chart\"\u003eGráfico comparativo de software de chat em tempo real\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#The 12 best live chat software\"\u003eOs 12 melhores softwares de chat em tempo real\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Features of live chat support software\"\u003eRecursos do software de suporte por chat em tempo real\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What are the different types of live chat software?\"\u003eQuais são os diferentes tipos de software de chat em tempo real?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Benefits of live chat software\"\u003eBenefícios do uso de software de chat em tempo real\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#How to choose the right live chat support software\"\u003eComo escolher o software certo de suporte por chat em tempo real\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat platform FAQ\"\u003ePerguntas frequentes sobre a plataforma de chat em tempo real\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Try live chat software for free\"\u003eTestar o software de chat em tempo real gratuitamente\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003ciframe width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/wTqEIKO3mRo\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen\u003e\u003c/iframe\u003e\r\n\r\n\u003cspan id=\"What is live chat software?\"\u003e\u003c/span\u003e","tier-hero-headline":"Software de chat em tempo real","tier-hero-image":"https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg","tier-hero-subheading":"Preste suporte rápido, personalizado e seguro nos canais favoritos de seus clientes com o melhor software de chat em tempo real.","tier-parent-url":"/service/messaging/","tier-resource-checkbox":"1","tier-resource-description":"Confira nossos guias de chat em tempo real, que podem ajudar a preencher as lacunas das perguntas não respondidas. ","tier-resource-headline":"Guias de chat em tempo real relacionados","tier-resource-links":"\u003ca href=\"/service/messaging/\"\u003eexperiências de conversação\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/chatbot/\"\u003eGuia para chatbots com IA\u003c/a\u003e\r\n\u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/best-free-live-chat-software/\"\u003eSoftware gratuito de chat em tempo real\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eFacebook Messenger for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/twitter-business/\"\u003eTwitter for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/wordpress-chatbot/\"\u003eWordPress Chatbot\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/wordpress-live-chat/\"\u003eWordPress Live Chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/shopify-live-chat/\"\u003eShopify Live Chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/apple-messages-for-business/\"\u003ePle Business Chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-chatbot/\"\u003eChatbot do Facebook\u003c/a\u003e","tier-subheading":"Um guia para os 12 melhores softwares de chat em tempo real de 2023","_edit_lock":"1713814964:5395","_edit_last":"5395","_tms_delivery":"2023-09-28 17:37:21","_wp_old_slug":"live-chat","last_modified_by":"wenniaoqu","canonical":"https://www.zendesk.com.br/service/messaging/live-chat-software/","seoTitle":"Doze melhores softwares de chat em tempo real de 2023","seoDescription":"O chat em tempo real ajuda a oferecer experiências personalizadas e suporte instantâneo pelo site, aplicativo móvel e canais sociais. 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