How it Works | Ventra

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font-weight: normal; margin-top: 80px; } .registered-icon { font-size: 0.55em; display: inline-block; margin-top: -8px; vertical-align: top; } .hiw-img { margin: -20px 0px 0px; width: 422px; height: 422px; } </style> <h1 class="hiw-title">From transit to<br /> transactions,<br /> <strong>Ventra</strong><span class="registered-icon">®</span> <strong>does it all</strong></h1> <p style="float:right;"><img alt="groupnew" class="hiw-img" src="https://www.ventrachicago.com/assets/1/7/Ventra_How_It_Works_Header.png" /></p> </div> </section> </div> </div> <div class="rightGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><h2>How-to Videos</h2> <div style="width:197px; float:left; margin-right:40px; margin-top: 20px;"><a class="multiPop" data-vid="d4448q8ARpQ" href="https://www.youtube.com/watch?feature=player_embedded&v=d4448q8ARpQ" onclick="_gaq.push(['_trackEvent', 'How it Works Videos', 'Play', 'How do I buy a Pass']);" target="_blank"><img alt="buypass" src="/assets/1/7/videothumbs/HowtoVendAVendingMachine.png" style="width: 197px; height: 111px;" /> </a></div> <div style="width:197px; float:left; margin-right:40px;margin-top: 20px;"><a class="multiPop" data-vid="L285zS2-_fM" href="https://www.youtube.com/watch?feature=player_embedded&v=L285zS2-_fM" onclick="_gaq.push(['_trackEvent', 'How it Works Videos', 'Play', 'How do I buy a Ticket']);" target="_blank"><img alt="buyticket" src="/assets/1/7/buyticket.jpg" style="width: 197px; height: 111px;" /> </a></div> <div style="width:197px; float:left; margin-right:40px;margin-top: 20px;"><a class="multiPop" data-vid="df-elixixB0" href="https://www.youtube.com/watch?feature=player_embedded&v=df-elixixB0" onclick="_gaq.push(['_trackEvent', 'How it Works Videos', 'Play', 'How do I use my bankcard at machine']);" target="_blank"><img alt="howuse" src="/assets/1/7/howuse.jpg" style="width: 197px; height: 111px;" /> </a></div> <div style="width:197px; float:left; margin-top: 20px;"><a class="multiPop" data-vid="X0HrYB9zoME" href="https://www.youtube.com/watch?v=X0HrYB9zoME" target="_blank"><img alt="howboard" src="/assets/1/7/howboard.jpg" style="width: 197px; height: 111px;" /> </a></div> <div style="width:197px; float:left; margin-right:40px; margin-top: 40px;"><a class="multiPop" data-vid="pll8yZ3REYI" href="https://www.youtube.com/watch?feature=player_embedded&v=pll8yZ3REYI" target="_blank"><img alt="boarding" src="/assets/1/7/videothumbs/AddTransitVaclue.png" style="width: 197px; height: 111px;" /></a></div> <div style="width:197px; float:left; margin-right:40px; margin-top: 40px;"><a class="multiPop" data-vid="QX9JaFXjmY0" href="https://www.youtube.com/watch?feature=player_embedded&v=QX9JaFXjmY0" target="_blank"><img alt="boarding" src="/assets/1/7/videothumbs/AddPasses.png" style="width: 197px; height: 111px;" /></a></div> <div style="width:197px; float:left; margin-right:40px; margin-top: 40px;"><a class="multiPop" data-vid="O0On4t3ATfw" href="https://www.youtube.com/watch?feature=player_embedded&v=O0On4t3ATfw" target="_blank"><img alt="checkbalance" src="/assets/1/7/videothumbs/CheckBalance.png" style="width: 197px; height: 111px;" /></a></div> <div class="grid_12"> <div style="margin: 20px 0; text-align: right;"><a href="/howitworks/ada-videos/" style="float: right; margin-right: 20px;" target="_blank">For Accessible Videos, Click Here</a></div> </div> </div> </section> </div> </div> <div class="topGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><p style="float:left"><img alt="New Ventra 2.0 Card" height="418" src="/assets/1/7/05_V2.0_WhatsVentra_VentraCard.png" width="328" /></p> <div style="float:right; width:500px"> <h2>Contactless and convenient way to pay for transit</h2> <p>Tap and board CTA and Pace trains and buses</p> <p>Purchase passes and add transit value at CTA rail stations, through the Ventra app, participating retail locations, online or by phone</p> <p>Online account management and lost/stolen Ventra Card protection with registration</p> <p>$5.00 one-time Ventra Card purchase fee is immediately refunded as transit value upon registration</p> <ul class="inlineList"> <li><a href="/purchase/">Get a Ventra Card</a></li> <li><a href="/register-account/">Register Your Card</a></li> <li style="padding-top:12px"><a href="/how-to-activate/" target="_blank">Card Activation Tips</a></li> </ul> </div></div> </section> </div> </div> <div class="leftGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><div id="applepay" style="float:left; width:600px;"> <h2>Ventra works with mobile payments in Apple Pay and Google Pay</h2> <p>Pay-as-you-go using payment cards in Apple Pay and Google Pay without having to create a Transit Account.</p> <p>Or, with the new Ventra app, add a Ventra Card to Google Pay, iPhone or Apple Watch to pay for rides with transit value and passes</p> <p>To learn more about using mobile wallets with Ventra <a href="/how-to/">click here</a></p> </div> <p style="text-align:right; margin-right:25px"><img alt="GPay_Acceptance_Mark_FullColor_(1)" src="/assets/1/7/GPay_Acceptance_Mark_FullColor_(1).png" style="width: 150px; height: 80px;" /></p> <p style="text-align:right; margin-right:25px"><img alt="Mobile Payment" src="/assets/1/7/Apple_Pay_Mark_RGB_041619.png" style="width: 150px;" /></p> </div> </section> </div> </div> <div class="rightGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><p style="float:left"><img alt="New Ventra App Dashboard" src="https://www.ventrachicago.com/assets/1/7/Ventra_App_section.png" style="width: 393px; height: 325px;" /></p> <div style="float:right; width:500px;"> <h2>The new Ventra app — Easier. Faster. Better.</h2> <p>Faster navigation, a simplified home screen and user-friendly design</p> <p>Easier CTA and Pace account management</p> <p>Improved Metra mobile tickets</p> <p>Add a Ventra Card to Google Pay or your iPhone and Apple Watch</p> <p>New trip planning tool and more</p> <p><a href="/app/">Click here</a> to learn more about what the Ventra App has to offer</p> </div> </div> </section> </div> </div> <div class="leftGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><p style="float: left;"><img alt="Contactless Bankcard" src="/assets/1/7/bankcardlarge.png" style="width: 341px; height: 322px;" /></p> <div style="width: 500px; float: right;"> <h2>Use your own contactless bankcard</h2> <p>Pay-as-you-go without having to create a Transit Account<br /> <br /> Add passes and transit value at Ventra Vending Machines or participating Ventra Retail Locations </p> <p>To learn more about using a contactless bankcard for payments, <a href="/featured-questions/#401" target="_blank">click here</a></p> <p>This symbol  <img alt="Contactless_Symbol_Ventra_Blue" src="/assets/1/7/Contactless_Symbol_Ventra_Blue.png" style="width: 20px; height: 25px;" />  means your card is contactless</p> </div> </div> </section> </div> </div> <div class="rightGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><div style="float:left; width:500px;"> <h2>Disposable contactless paper tickets available at CTA rail stations</h2> <p>Tap and board CTA trains and buses</p> <p>Single-ride ticket</p> <p>One-day ticket</p> <p style="font-size:0.9em">Cash still accepted on buses</p> </div> <p style="text-align: right;"><img alt="Ventra Ticket" src="/assets/1/7/passes.png" style="width: 352px; height: 393px;" /></p> </div> </section> </div> </div> <div class="leftGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><h2>Cash, Reduced Fares, Permits and Passes</h2> <p>Cash will still be accepted on buses</p> <p>Eligible CTA and Pace customers will continue to receive a reduced fare</p> <p>Reduced fare customers, including seniors and students, will be provided with a new hard plastic card that works on the Ventra System</p> <p>Card design varies by program</p> </div> </section> </div> </div> <div class="rightGrad"> <div class="container_12 clearfix"> <section class="grid_12"> <div class="block"><div class="workingInfo"> <h1>Get help with all<br /> things <strong>Ventra</strong></h1> <p><strong><img alt="phonewhite" src="/assets/1/7/phonewhite.png" style="width: 18px; height: 17px;" />  1.877.NOW.VENTRA</strong> (1.877.669.8368)</p> <p><strong><img alt="emailwhite" src="/assets/1/7/emailwhite.png" style="width: 19px; height: 12px;" />  <a href="mailto:customerservice@ventrachicago.com" style="color:#fff">customerservice@ventrachicago.com</a></strong></p> <p><strong><img alt="buildingwhite" src="/assets/1/7/buildingwhite.png" style="width: 16px; height: 16px;" />  Ventra Customer Service Center:</strong><br />         <em style="font-size:0.8em">567 W. Lake Street, 2nd floor, Chicago, IL 60661</em></p> </div> <p style="text-align:center; font-size:0.7em; text-indent:175px">Already have a Ventra Card?</p> <p style="text-align:center"><a class="btn" href="/purchase/" style="text-transform:none">Get a Ventra Card</a> or <a class="whiteBtn" href="/register-account/" style="text-transform:none">Register your Card</a></p> </div> </section> </div> </div> <footer class="footer"> <div class="container_12 clearfix"> <div class="grid_12"> <div class="links"> <ul> <li> <a href="/contact-customer-service/">Contact Us</a></li> <li> <a href="/faq/">FAQ</a></li> <li> <a href="http://www.transitchicago.com/">CTA</a></li> <li> <a href="http://www.pacebus.com/">PACE</a></li> <li> <a href="http://www.metrarail.com/">METRA</a></li> <li> <a href="/about/fare-programs/">Fares</a></li> <li> <a href="/privacy-policy/">Privacy Policy</a></li> <li> <a href="/terms/">Terms</a></li> <li> <a href="/terms/">Languages</a> [<a href="/">EN</a>] [<a href="/polish/">PL</a>] [<a href="/mandarin/">Zh</a>] [<a href="/spanish/">Es</a>]</li> </ul> </div> <div class="social"> <div class="addthis_toolbox addthis_default_style addthis_32x32_style"> <ul> <li class="facebook"><a class="addthis_button_facebook at300b" href="https://www.facebook.com/VentraChicago"><span></span></a></li> <li class="twitter"><a class="addthis_button_twitter at300b" href="https://twitter.com/VentraChicago"><span></span></a></li> <li class="instagram"><a class="addthis_button_instagram at300b" href="https://www.instagram.com/VentraChicago/"><span></span></a></li> </ul> <div class="atclear"></div> </div> </div> <div class="clearfix"> <p class="smaller grey"> © 2024 Chicago Transit Authority. 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