Newsletters | LiveChat

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href="/customers/customer-stories/"> <i class="icon-customers2"></i>Case Studies</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Customer Reviews');" href="/customers/live-chat-reviews/"> <i class="icon-reviews"></i>Customer Reviews</a></li> </ul> <div class="padding"></div> </div> </li> <li class="hover"> <a onclick="LCUA.sendEvent('Links-header', 'Click', 'KB');" href="/help/" class="parent"><span class="ico-arrow-down"></span>SUPPORT</a> <div class="shadow-fix"></div> <div class="submenu"> <ul> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'KB');" href="/help/"> <i class="icon icon-kb"></i>Help Center</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Webinars');" href="/webinars/"> <i class="icon icon-webinars"></i>Webinars</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Partners');" href="/marketplace/partners/"> <i class="icon icon-experts2"></i>Partners Marketplace</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Services');" href="/enterprise/professional-business-services/"> <i class="icon icon-experts2"></i>Professional Services</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Developers');" href="https://developers.livechat.com/" target="_blank"> <i class="icon icon-developers"></i>API & Developers</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'System status');" href="https://status.livechat.com/" target="_blank"> <i class="icon icon-status"></i>System Status</a></li> </ul> <div class="padding"></div> </div> </li> </ul> </nav> </div> </header> <div id="NL" class="NL newsletter"> <header class="NL__header"> <div class="NL__content"> <div class="NL__cloud NL__cloud--small"></div> <div class="NL__cloud NL__cloud--small"></div> <div class="NL__cloud NL__cloud--small"></div> <div class="NL__cloud"></div> <div class="NL__cloud NL__cloud--tiny"></div> <div class="NL__letter"> <div class="NL__wind"></div> </div> <h1>LiveChat Newsletters</h1> </div> </header> <section class="NL__quote NL__content"> <div class="NL__next"></div> <blockquote> <strong>Hi,</strong> <p>My name is Jakub, but everyone calls me Kuba. Writing LiveChat newsletters for you is my favorite part of the month! I am all about providing you with the latest news and trends in customer service, marketing, and all things LiveChat.</p> <p>Subscribe to our newsletter and reach out to me anytime a question jumps into your mind!</p> <small class="author">Kuba Rogalski <img src="https://livechat-cdn-uploads.s3.amazonaws.com/mailing/2020-02/kuba.gif" alt="Kuba Rogalski" title="Kuba Rogalski"></small> </blockquote> </section> <section class="NL__join"> <div class="NL__content NL__joinContent"> <div class="NL__next"></div> <div class="NL__joinLeft"></div> <div class="NL__joinRight"> <h1>Join LiveChat<br/> Newsletter</h1> <hr/> <p>Join our base of over 220k successful subscribers and get a good dose of knowledge each month! </p> <form method="post" action="" enctype="" id="newsletter_form" name="newsletter_form" data-parsley-validate> <input id="newsletter_email" name="newsletter_email" type="email" placeholder="Your e-mail" required> <div class="NL__submit"> <input type="submit" value="subscribe" class="button foxy blue"> </div> <p style="font-size:12px; margin-top:8px; word-spacing:1px;">By clicking "Subscribe" you agree to our <a href="/legal/privacy-policy/" target="_blank">Privacy Policy</a>.</p> </form> </div> </div> </section> <section class="NL__archive" id="archive"> <div class="NL__content"> <div class="NL__next"></div> <h1>Newsletters archive</h1> <div class="NL__accordion"> <h3>2022</h3> <div> <ul> <li data-year="2022"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/what-does-ccc-stand-for/">What does CCC stand for?</a> </li> <li data-year="2022"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/think-youve-got-gen-z-figured/">Think you’ve got Gen Z figured out?</a> </li> <li data-year="2022"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/holiday-season-september/">Holiday season in September?</a> </li> <li data-year="2022"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/looking-add-chatbot-chat/">Looking to add a chatbot to your chat?</a> </li> <li data-year="2022"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/14-quick-ways-get-chats/">14 quick ways to get more chats</a> </li> <li data-year="2022"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/visitors-wont-take-eyes-off-chat-widget/">Visitors won’t take their eyes off your chat widget</a> </li> <li data-year="2022"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-mobile-app-ios-expands/">The LiveChat mobile app for iOS expands</a> </li> <li data-year="2022"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/change-this-newsletter/">Change this newsletter</a> </li> <li data-year="2022"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/get-chats-even-youre-away/">How to get more chats, even when you’re away</a> </li> <li data-year="2022"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/get-speed-key-customer-service-metrics/">Get up to speed with key customer service metrics</a> </li> </ul> </div> <h3>2021</h3> <div> <ul> <li data-year="2021"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/look-behind-you/">Look behind you!</a> </li> <li data-year="2021"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/know-2021-holiday-season/">What do we know about the 2021 holiday season?</a> </li> <li data-year="2021"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/voice-video-calls-now-available-livechat-mobile-app/">Voice and video calls are now available in the LiveChat mobile app</a> </li> <li data-year="2021"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/add-apple-business-chat-arsenal/">Add Apple Business Chat to your arsenal</a> </li> <li data-year="2021"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/two-kinds-people-world/">There are two kinds of people in this world.</a> </li> <li data-year="2021"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/connect-with-your-customers-all-of-them/">Connect with your customers. All of them!</a> </li> <li data-year="2021"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/forget-everything-know-sales/">Forget everything you know about sales</a> </li> <li data-year="2021"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/tools-effortless-remote-work/">Tools for effortless remote work are here</a> </li> <li data-year="2021"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-refresher-basics-livechat/">[Support Heroes] A refresher on the basics of LiveChat</a> </li> <li data-year="2021"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-video-strategy-bigcommerce-update-survey-formatting/">[Managers] Video strategy 📹, a BigCommerce update, survey formatting</a> </li> <li data-year="2021"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-whats-new-years-resolution/">[Support Heroes] What’s your New Year’s resolution?</a> </li> <li data-year="2021"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-whats-new-years-resolution/">[Managers] What’s your New Year’s resolution?</a> </li> </ul> </div> <h3>2020</h3> <div> <ul> <li data-year="2020"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-going-get-better-now/">[Support Heroes] It’s only going to get better from now on</a> </li> <li data-year="2020"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-its-only-going-to-get-better-from-now-on/">[Managers] It’s only going to get better from now on</a> </li> <li data-year="2020"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-new-way-engage-customers/">[Support Heroes] A new way to engage your customers</a> </li> <li data-year="2020"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-new-way-engage-customers/">[Managers] A new way to engage your customers</a> </li> <li data-year="2020"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-anticipating-seasonal-ecommerce-rush/">[Support Heroes] Anticipating the seasonal ecommerce rush?</a> </li> <li data-year="2020"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-anticipating-seasonal-ecommerce-rush/">[Managers] Anticipating the seasonal ecommerce rush?</a> </li> <li data-year="2020"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-6-months-since-way-work-changed-good/">[Support Heroes] It’s been 6 months since the way we work changed for good</a> </li> <li data-year="2020"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-6-months-since-way-work-changed-good/">[Managers] It’s been 6 months since the way we work changed for good</a> </li> <li data-year="2020"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-new-way-log-livechat/">[Support Heroes] A new way to log in to LiveChat</a> </li> <li data-year="2020"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-new-way-log-livechat/">[Managers] A new way to log in to LiveChat</a> </li> <li data-year="2020"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-save-custom-segments-access-filters-quickly/">[Support Heroes] Save custom segments to access your filters quickly</a> </li> <li data-year="2020"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-save-custom-segments-access-filters-quickly/">[Managers] Save custom segments to access your filters quickly</a> </li> <li data-year="2020"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-know-sms-messages-98-open-rate/">[Support Heroes] Did you know that SMS messages have a 98% open rate?</a> </li> <li data-year="2020"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-know-sms-messages-98-open-rate/">[Managers] Did you know that SMS messages have a 98% open rate?</a> </li> <li data-year="2020"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-get-chats-thanks-rich-greetings/">[Support Heroes] Get more chats thanks to Rich greetings</a> </li> <li data-year="2020"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-increase-visitor-engagement-rich-greetings/">[Managers] Increase visitor engagement with Rich greetings</a> </li> <li data-year="2020"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-welcome-success/">[Support Heroes] Welcome to Success</a> </li> <li data-year="2020"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-welcome-success/">[Managers] Welcome to Success</a> </li> <li data-year="2020"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-new-reality-new-ways-chat/">[Support Heroes] A new reality and new ways to chat</a> </li> <li data-year="2020"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-new-reality-new-ways-chat/">[Managers] A new reality and new ways to chat</a> </li> <li data-year="2020"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-see-whats-inside-interactive-2020-customer-service-report/">[Support Heroes] See what’s inside our Interactive 2020 Customer Service Report</a> </li> <li data-year="2020"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-interactive-2020-customer-service-report/">[Managers] Interactive 2020 Customer Service Report</a> </li> <li data-year="2020"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-clean-view-customers-list-advice-teammates/">[Support Heroes] Clean view of the customers list and advice from our teammates</a> </li> <li data-year="2020"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-keep-your-customers-list-clean/">[Managers] Keep your customers list clean</a> </li> </ul> </div> <h3>2019</h3> <div> <ul> <li data-year="2019"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-deliver-awesome-customer-experience/">[Support Heroes] Deliver an awesome customer experience!</a> </li> <li data-year="2019"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-gifs-chatbots-making-agents-productive/">[Managers] GIFs, chatbots, and making agents more productive!</a> </li> <li data-year="2019"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-skills-master-holiday-shopping-season/">[Support Heroes] Skills to master before the holiday shopping season</a> </li> <li data-year="2019"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-increase-greetings-conversion-rate/">[Managers] Increase greetings conversion rate</a> </li> <li data-year="2019"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-compare-customer-service-results-others/">[Support Heroes] Compare your customer service results to others</a> </li> <li data-year="2019"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-compare-customer-service-similar-businesses/">[Managers] Compare your customer service to similar businesses</a> </li> <li data-year="2019"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-get-touch-customers-slip-away/">[Support Heroes] Get in touch with customers that slip away</a> </li> <li data-year="2019"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-getting-touch-customers-slip-away/">[Managers] Getting in touch with customers that slip away</a> </li> <li data-year="2019"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-show-us-chat-win-macbook-pro/">[Support Heroes] Show Us How You Chat and Win a Macbook Pro!</a> </li> <li data-year="2019"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-show-us-chat-win-macbook-pro/">[Managers] Show Us How You Chat and Win a Macbook Pro!</a> </li> <li data-year="2019"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/support-heroes-explaining-things-customers-clearly/">[Support Heroes] Explaining things to customers clearly</a> </li> <li data-year="2019"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/managers-new-help-center-improved-chat-widget/">[Managers] New Help Center and Weekly Summary</a> </li> <li data-year="2019"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-guide-for-support-heroes-juni-2019/">[Support Heroes] Keeping a positive attitude on chat</a> </li> <li data-year="2019"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-guide-managers-juni-2019/">[Managers] Your team’s performance at hand</a> </li> <li data-year="2019"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-guide-support-heroes-may-2019/">Monthly Guide for Support Heroes</a> </li> <li data-year="2019"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-roundup-managers-may-2019/">Monthly Roundup for Managers</a> </li> <li data-year="2019"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-guide-support-heroes-april-2019/">Monthly Guide for Support Heroes</a> </li> <li data-year="2019"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/monthly-roundup-managers/">Monthly Roundup for Managers</a> </li> <li data-year="2019"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/new-customer-details-livechat/">New Customer Details In LiveChat</a> </li> <li data-year="2019"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/whats-new-livechat/">What’s New At LiveChat?</a> </li> <li data-year="2019"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/2019-customer-service-report/">2019 Customer Service Report</a> </li> </ul> </div> <h3>2018</h3> <div> <ul> <li data-year="2018"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-special-deals-spotlight-customers/">LiveChat Special Deals and Spotlight on Our Customers</a> </li> <li data-year="2018"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/hire-your-own-chatbot/">Hire Your Own ChatBot</a> </li> <li data-year="2018"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/lets-discuss-livechat-community/">Let’s Discuss On LiveChat Community</a> </li> <li data-year="2018"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/sharing-knowledge-customers/">Sharing Knowledge with Customers</a> </li> <li data-year="2018"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/changes-chat-people-responsible/">Changes to Our Chat and People Who Are Responsible</a> </li> <li data-year="2018"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-new-video-tips/">LiveChat New Video Tips</a> </li> <li data-year="2018"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/basic-chat-features-support-heroes/">From Basic Chat Features to Support Heroes</a> </li> <li data-year="2018"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/safety-customers-data-chat/">The Safety of Customers’ Data on Chat</a> </li> <li data-year="2018"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/grow-business-livechat/">Grow Your Business with LiveChat</a> </li> <li data-year="2018"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechats-new-look-gadgets-win/">LiveChat’s New Look and Gadgets to Win</a> </li> <li data-year="2018"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-like-open-book/">LiveChat Is Like an Open Book</a> </li> </ul> </div> <h3>2017</h3> <div> <ul> <li data-year="2017"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/how-much-chat-worth/">How Much Is A Chat Worth</a> </li> <li data-year="2017"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/time-unbox-gifts-livechat/">It’s Time to Unbox Your Gifts from LiveChat!</a> </li> <li data-year="2017"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/time-explore-new-livechat-marketplace/">It’s Time to Explore New LiveChat Marketplace!</a> </li> <li data-year="2017"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/botengine-personal-chatbot-factory/">BotEngine: Your Personal Chatbot Factory Is Here!</a> </li> <li data-year="2017"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/get-leads-new-eye-catchers/">Get More Leads With Our New Eye-Catchers!</a> </li> <li data-year="2017"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/awesome-customer-service/">See How Awesome Your Customer Service Is!</a> </li> <li data-year="2017"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/knowledge-journey-support-heroes/">Knowledge Journey With Support Heroes</a> </li> <li data-year="2017"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/lets-build-business-together/">Let’s Build Your Business Together</a> </li> <li data-year="2017"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/capture-leads-livechat/">Capture More Leads With LiveChat</a> </li> <li data-year="2017"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/manage-support-heroes-like-pro/">Manage Support Heroes Like A Pro</a> </li> <li data-year="2017"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/build-customer-service-dream-team/">Build The Customer Service Dream Team</a> </li> <li data-year="2017"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/boost-productivity-livechat/">Boost Productivity with LiveChat</a> </li> </ul> </div> <h3>2016</h3> <div> <ul> <li data-year="2016"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/receive-gifts-from-livechat/">Receive Gifts from LiveChat</a> </li> <li data-year="2016"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/boost-your-sales-during-the-holiday-shopping-season/">Boost Your Sales during the Holiday Shopping Season</a> </li> <li data-year="2016"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/is-your-customer-service-ready-for-the-holiday-shopping-season/">Is Your Customer Service Ready for the Holiday Shopping Season?</a> </li> <li data-year="2016"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/get-ready-for-the-holiday-shopping-season/">Get Ready for the Holiday Shopping Season</a> </li> <li data-year="2016"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/what-it-takes-to-rock-social-media/">What it Takes to Rock Social Media</a> </li> <li data-year="2016"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/become-a-livechat-partner/">Become a LiveChat Partner</a> </li> <li data-year="2016"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/let-your-customers-help-themselves/">Let Your Customers Help Themselves</a> </li> <li data-year="2016"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/how-to-hire-your-own-support-heroes/">How to Hire Your Own Support Heroes</a> </li> <li data-year="2016"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/sell-like-a-boss-with-livechat/">Sell Like a Boss with LiveChat</a> </li> <li data-year="2016"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/dealing-with-difficult-customers/">Dealing With Difficult Customers</a> </li> <li data-year="2016"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/marketing-automation-in-the-world-of-customer-service/">Marketing Automation in the World of Customer Service</a> </li> <li data-year="2016"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/sleep-tight-with-livechat/">Sleep tight with LiveChat</a> </li> </ul> </div> <h3>2015</h3> <div> <ul> <li data-year="2015"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/did-you-beat-the-average-customer-service-in-2015/">Did you beat the average customer service in 2015?</a> </li> <li data-year="2015"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/customer-service-report-2015/">Customer Service Report 2015</a> </li> <li data-year="2015"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/make-customer-contact-more-human-with-greetings/">Make Customer Contact More Human With Greetings</a> </li> <li data-year="2015"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/put-your-livechat-data-to-work/">Put your LiveChat data to work</a> </li> <li data-year="2015"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/sell-more-with-livechat/">Sell more with LiveChat</a> </li> <li data-year="2015"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/get-more-feedback-with-comment-ratings/">Get more feedback with comment ratings</a> </li> <li data-year="2015"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/building-and-scaling-a-support-team/">Building and scaling a support team</a> </li> <li data-year="2015"> <em>February</em> <a target="_blank" href="https://www.livechat.com/newsletter/webinar-how-to-get-the-most-of-your-chat/">Webinar | How to get the most of your chat</a> </li> <li data-year="2015"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/brush-up-on-your-reports-knowledge/">Brush up on your reports knowledge</a> </li> </ul> </div> <h3>2014</h3> <div> <ul> <li data-year="2014"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/data-driven-support-management/">Data-Driven Support Management</a> </li> <li data-year="2014"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-customer-happiness-report-2014/">LiveChat Customer Happiness Report 2014</a> </li> <li data-year="2014"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/livechat-benchmark/">LiveChat Benchmark</a> </li> <li data-year="2014"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/share-files-over-livechat/">Share files over LiveChat</a> </li> <li data-year="2014"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/tickets-from-facebook/">Tickets from Facebook</a> </li> <li data-year="2014"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/tagging-chats-and-tickets/">Tagging chats and tickets</a> </li> <li data-year="2014"> <em>May</em> <a target="_blank" href="https://www.livechat.com/newsletter/stay-in-the-loop-with-livechat-dashboard/">Stay in the loop with LiveChat Dashboard</a> </li> <li data-year="2014"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/chat-greetings-efficiency-report/">Chat Greetings Efficiency Report</a> </li> <li data-year="2014"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/measure-conversion-from-adwords-campaigns/">Measure conversion from AdWords campaigns</a> </li> <li data-year="2014"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/updated-ipad-app/">Updated iPad app</a> </li> </ul> </div> <h3>2013</h3> <div> <ul> <li data-year="2013"> <em>December</em> <a target="_blank" href="https://www.livechat.com/newsletter/tickets-in-livechat/">Tickets in LiveChat</a> </li> <li data-year="2013"> <em>November</em> <a target="_blank" href="https://www.livechat.com/newsletter/updated-iphone-app/">Updated iPhone app</a> </li> <li data-year="2013"> <em>September</em> <a target="_blank" href="https://www.livechat.com/newsletter/affiliate-program-optimization-webinar-tools-for-developers/">Affiliate program, optimization webinar, tools for developers</a> </li> <li data-year="2013"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/link-your-favorite-software-to-livechat/">Link your favorite software to LiveChat</a> </li> <li data-year="2013"> <em>July</em> <a target="_blank" href="https://www.livechat.com/newsletter/faster-loading-time-mobile-chat-window/">Faster loading time, mobile chat window</a> </li> <li data-year="2013"> <em>June</em> <a target="_blank" href="https://www.livechat.com/newsletter/new-livechat-introduction-webinar/">New LiveChat introduction [webinar]</a> </li> </ul> </div> <h3>2012</h3> <div> <ul> <li data-year="2012"> <em>October</em> <a target="_blank" href="https://www.livechat.com/newsletter/operators-handbook/">Operator’s Handbook</a> </li> <li data-year="2012"> <em>August</em> <a target="_blank" href="https://www.livechat.com/newsletter/live-chat-customer-happiness-report/">Live Chat Customer Happiness Report</a> </li> <li data-year="2012"> <em>April</em> <a target="_blank" href="https://www.livechat.com/newsletter/eye-catcher/">Eye-catcher</a> </li> <li data-year="2012"> <em>March</em> <a target="_blank" href="https://www.livechat.com/newsletter/explore-knowledge-base/">Explore knowledge base</a> </li> <li data-year="2012"> <em>January</em> <a target="_blank" href="https://www.livechat.com/newsletter/apps-for-desktop-and-mobile/">Apps for desktop and mobile</a> </li> </ul> </div> <h3>2011</h3> <div> <ul> <li data-year="2011"> <em>December</em> <a target="_blank" 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