Best Help Desk Software in 2024

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free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/help-desk-software/" data-target="#top20-tab" data-term="103" data-nojs="true" data-small-cat="true" > <h1>Best Help Desk Software in 2024</h1> </a> <a class="page-category__tab " href="/c/help-desk-software/?top10" data-target="#top10-tab" data-term="103">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="103"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Help Desk Software?</h3> <p>Help Desk Software is the common name for systems and applications used to respond to customers’ questions and technical inquiries. Help desk software helps support team track and address issues in reasonable time, but also record customer conversations, messages, transactions, and other information that could be relevant in future. <a href="#" class="show-more-js">Show more</a><span class="show-more-hidden">The best help desk systems act as centralized portals for inquiries coming from all communication channels, including your email addresses, phone numbers, live chat programs, and social networks. Some of them even include metrics and insights that help you evaluate customers’ and agents’ performance. We suggest you to check our current help desk leader <a href='https://reviews.financesonline.com/p/zendesk-helpdesk/'>Zendesk</a>, but also other popular solutions listed in this category.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>To come up with this ranking of best Help Desk Software we have evaluated 760 trending systems currently available on the market, analyzing their features, how easy are they are to learn, client service, available integrations with other systems and mobile support using our exclusive <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating algorithm. This ranking has been created by Nestor Gilbert, our SaaS expert dedicated to the Help Desk Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 19 Help Desk Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="103" data-size="small_business" data-count="19" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2staGVscGRlc2svI2NhdGVnb3J5PWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145527" data-id="145527" type="checkbox"> <span></span> <label for="compare-145527">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/" title="Zendesk"> <span>1. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2staGVscC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/freshdesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-18862" data-id="18862" type="checkbox"> <span></span> <label for="compare-18862">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshdesk/" title="Freshdesk"> <span>2. </span> Freshdesk </a> </h4> <span>Our score: <span class="blue">9.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoZGVzay1oZWxwZGVzay8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2Utc2VydmljZS1jbG91ZC8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2.png 186w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-18143" data-id="18143" type="checkbox"> <span></span> <label for="compare-18143">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/salesforce-service-cloud/" title="Salesforce Service Cloud"> <span>3. </span> Salesforce Service Cloud </a> </h4> <span>Our score: <span class="blue">9.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3NhbGVzZm9yY2VoZWxwZGVza212Zi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N5c2FpZC8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SysAid reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13383" data-id="13383" type="checkbox"> <span></span> <label for="compare-13383">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/sysaid/" title="SysAid"> <span>4. </span> SysAid </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3N5c2FpZC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel.png 200w, https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice"> <span>5. </span> Freshservice </a> </h4> <span>Our score: <span class="blue">9.3</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoc2VydmljZS1oZWxwZGVzay8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tZGVzay8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk"> <span>6. </span> Zoho Desk </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9kZXNrLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h1YnNwb3Qtc2VydmljZS1odWIvI2NhdGVnb3J5PWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w, https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub"> <span>7. </span> HubSpot Service Hub </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2h1YnNwb3RzZXJ2aWNlaHViLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2luY29udGFjdC8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NICE inContact CXone reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2.png 186w, https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-14739" data-id="14739" type="checkbox"> <span></span> <label for="compare-14739">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/incontact/" title="NICE inContact CXone"> <span>8. </span> NICE inContact CXone </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">91%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2luY29udGFjdC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hpdmVyLyNjYXRlZ29yeT1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hiver reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/10/Hiver-logo2.png 186w, https://s.financesonline.com/uploads/2019/10/Hiver-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35425" data-id="35425" type="checkbox"> <span></span> <label for="compare-35425">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hiver/" title="Hiver"> <span>9. </span> Hiver </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2hpdmVyLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ludmdhdGUtc2VydmljZS1kZXNrLyNjYXRlZ29yeT1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="InvGate Service Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/11/InvGate-logo2.png 186w, https://s.financesonline.com/uploads/2019/11/InvGate-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12397" data-id="12397" type="checkbox"> <span></span> <label for="compare-12397">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/invgate-service-desk/" title="InvGate Service Desk"> <span>10. </span> InvGate Service Desk </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ludmdhdGUv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZpdmFudGlvLXByby8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vivantio reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/vivantio-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/vivantio-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-92602" data-id="92602" type="checkbox"> <span></span> <label for="compare-92602">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vivantio-pro/" title="Vivantio"> <span>11. </span> Vivantio </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">93%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZpdmFudGlvLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZjYy1saXZlLyNjYXRlZ29yeT1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="VCC Live reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/11/vp0bab2148dac0ddb874521667fd354b77.png 186w, https://s.financesonline.com/uploads/2019/11/vp0bab2148dac0ddb874521667fd354b77-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-101981" data-id="101981" type="checkbox"> <span></span> <label for="compare-101981">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vcc-live/" title="VCC Live"> <span>12. </span> VCC Live </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZjY2xpdmUv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NheXp1LyNjYXRlZ29yeT1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Cayzu reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/cayzu_logo2.png 186w, https://s.financesonline.com/uploads/2019/08/cayzu_logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-15398" data-id="15398" type="checkbox"> <span></span> <label for="compare-15398">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/cayzu/" title="Cayzu"> <span>13. </span> Cayzu </a> </h4> <span>Our score: <span class="blue">8.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2NheXp1Lw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ppdGJpdC1oZWxwZGVzay8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="JitBit HelpDesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/JitBit-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/JitBit-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13372" data-id="13372" type="checkbox"> <span></span> <label for="compare-13372">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/jitbit-helpdesk/" title="JitBit HelpDesk"> <span>14. </span> JitBit HelpDesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ppdGJpdC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21hbmFnZWVuZ2luZS1zZXJ2aWNlZGVzay8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w, https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus"> <span>15. </span> ManageEngine ServiceDesk Plus </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL21hbmFnZWVuZ2luZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w, https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13261" data-id="13261" type="checkbox"> <span></span> <label for="compare-13261">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vision-helpdesk/" title="Vision Helpdesk"> <span>16. </span> Vision Helpdesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3Zpc2lvbi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLXNjcmVlbmNvbm5lY3QvI2NhdGVnb3J5PWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-365855" data-id="365855" type="checkbox"> <span></span> <label for="compare-365855">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect"> <span>17. </span> ConnectWise ScreenConnect </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ConnectWise ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2Nvbm5lY3R3aXNlLWNvbnRyb2wv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2stc2VydmljZS8jY2F0ZWdvcnk9aGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145694" data-id="145694" type="checkbox"> <span></span> <label for="compare-145694">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-service/" title="Zendesk"> <span>18. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3BoYy1zZXJ2aWNlLWZ4LyNjYXRlZ29yeT1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="93" height="48" class="lazyload" alt="PHC Service FX reviews" data-src="https://financesonline.com/uploads/2014/11/phc-icon.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-557" data-id="557" type="checkbox"> <span></span> <label for="compare-557">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/phc-service-fx/" title="PHC Service FX"> <span>19. </span> PHC Service FX </a> </h4> <span>Our score: <span class="blue">6.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>An innovative business software with a unique user experience.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="103" data-size="small_business" data-count="19" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Help Desk Software that you might want to browse through:</p> <ul> <li><a href="/c/help-desk-software/free/" title="Free Help Desk Software">Free Help Desk Software</a><li><a href="/c/help-desk-software/small-business/" title="Help Desk Software for Small Business">Help Desk Software for Small Business</a><li><a href="/c/industry-help-desk-software/" title="Industry-Specific Help Desk Software">Industry-Specific Help Desk Software</a><li><a href="/c/service-desk-software/" title="Service Desk Software">Service Desk Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Help Desk Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/04/Help-Desk-Software-Guide-1.png 1000w, https://s.financesonline.com/uploads/2020/04/Help-Desk-Software-Guide-1-300x145.png 300w, https://s.financesonline.com/uploads/2020/04/Help-Desk-Software-Guide-1-768x371.png 768w, https://s.financesonline.com/uploads/2020/04/Help-Desk-Software-Guide-1-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="category-cloudrank col col--75 col--sm"> <style type="text/css">.toggle-charts{margin:30px 0 40px}.toggle-charts h3{color:#000;font-size:18px;line-height:30px;text-align:left;padding:15px 0 15px 35px;margin:0;width:38%;float:left;border:none;position:relative}@media only screen and (max-width:991px){.toggle-charts h3{width:32%}}@media 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.counter,.charts-worst .counter{color:#fff;width:auto;white-space:nowrap;position:absolute;background:0 0;min-width:100%;text-align:right;padding-right:5px}.toggled-chart,.toggled-chart__line-charts{position:relative}.charts-best{padding-right:30px}.charts-worst{padding-left:30px}.toggled-chart{display:none;background:#f4f4f4;padding:0 15px}@media only screen and (max-width:991px){.toggled-chart{padding-bottom:30px}}.toggled-chart__bottom .pie{opacity:0;padding-top:6px}.category-cloudrank .toggle-charts .line-chart--details p{padding-left:90px}@media only screen and (max-width:1230px){.category-cloudrank .toggle-charts .line-chart--details p{padding-left:45px}}.category-cloudrank .pie-box .legend span{width:55px}@-webkit-keyframes progressBar-toggle{0%{width:0}100%{width:calc(100% - 60px)}}@keyframes progressBar-toggle{0%{width:0}100%{width:calc(100% - 60px)}}@-webkit-keyframes progressBar-toggle-mobile{0%{width:0}100%{width:calc(100% - 50px)}}@keyframes progressBar-toggle-mobile{0%{width:0}100%{width:calc(100% - 50px)}}@-webkit-keyframes progressBar-small{0%{width:0}100%{width:50%}}@keyframes progressBar-small{0%{width:0}100%{width:50%}}@-webkit-keyframes progressBar-small-mobile{0%{width:0}100%{width:100%}}@keyframes progressBar-small-mobile{0%{width:0}100%{width:100%}} /*# sourceMappingURL=cloudrank.min.css.map */ </style> <div class="category__sections"> <h3 class="toggle-cloudrank toggled">Industry Report - Help Desk Software for 2022</h3> </div> <div id="cat-cloudrank" class="category " data-cat="103"> <div class="category__cloud-rank category__content"> <div class="category__gray"> <div class="category__sections "> <p>CloudRank™ system is a unique algorithm that our <a href="/research-team">research team</a> uses to evaluate Help Desk Software solutions in a detailed and accurate way. The Winter 2022 edition of the ranking was prepared by <a href="/author/christopher">Christopher Robinson</a>, our leading expert in the field of Help Desk Software, who has authored 800+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Help Desk Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.</p> <p><strong>In order to achieve full objectivity the position in our CloudRank™ is based on:</strong></p> <ul> <li><strong>Expert Score:</strong> which involves extensive analysis by our internal team which carefully examined all key elements of each software and testing it in real-life situations</li> <li><strong>User Score:</strong> which involves an aggregated opinion of actual users of each product whose identity was properly verified</li> <li><strong>Market Position:</strong> which involves general recognition of a given vendor on the market and reflects its overall popularity and reach</li> </ul> <a href="#" class="show-more-js" style="">What do the tiers in CloudRank™ mean?</a> <div class="show-more-hidden"> <h3><span class="cat-icon cat-icon--default"></span>What do the tiers in CloudRank™ mean?</h3> <p>We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.</p> <ul> <li><strong>Leaders:</strong> those with a User Score of 8.3 or higher; this tier includes products that are currently leaders on the market and are appreciated by both experts and actual users. They always represent the best of what the Help Desk Software market has to offer and are all worth trying out if you’re looking for a reliable solution.</li> <li><strong>Contenders:</strong> those with a User Score between 8 and 8.3; this tier includes high-quality products that still have some minor drawbacks that prevent them from becoming leaders on the market. They always represent well-designed tools that, over time, will most likely develop into market leaders as the missing features are added.</li> <li><strong>Rising Stars:</strong> those with a User Score between 7 and 8; this tier includes products that have high-potential but still lack some crucial features or services expected from a leading solution. They are products with solid foundations and a vision that makes us eager to see what they will become as their solution improves in the future.</li> </ul> <p>Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.</p> <a href="#" class="show-less-js">Show less</a> </div> </div> </div> <div class="chart"> <div class="chart__33 chart__33--rising"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-rising-stars.svg" class="chart__img lazyload" alt="Rising Star"> </div> <div class="chart__33 chart__33--contenders"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-contenders.svg" class="chart__img lazyload" alt="Contenders"> </div> <div class="chart__33 chart__33--front"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-leaders.svg" class="chart__img lazyload" alt="Front-Runners"> </div> <div class="chart-fixer"></div> <div id="chart" class="chart-box" data-url="https://financesonline.com/wp-admin/admin-ajax.php" data-grid-id="311191"> <span class="chart-box__arrow-right"></span> <span class="chart-box__arrow-top"></span> <div id="chart-info" class="chart-popup"></div> </div> <div class="market-position"> <p>MARKET POSITION <span class="icon icon--question"></span></p> <div class="market-position__info tooltip"> <p>A score between 1 and 10 based on popularity and market reach of each product.</p> <span class="arrow"></span> </div> </div> </div> <div class="main-container"> <div class="chart-legend"> <div class="total-score"> <p>TOTAL score <span class="icon icon--question"></span></p> <div class="total-score__info tooltip"> <p>A score between 1 and 10 based on the average of our Expert Score and User Score.</p> <span class="arrow"></span> </div> </div> <div class="chart-legend__table"> <h3 class="chart-legend__header">How does CloudRank™ work?</h3> <div class="chart-legend__item col col--33"> <div class="chart-legend__img"> <img src="https://financesonline.com/media/themes/fot/dist/img/svg/chart-arrow.svg" class="chart-legend__arrow arrow-top" alt="Arrow top"> <div class="chart-legend__line-ver"></div> <div class="chart-legend__line-hor"></div> <div class="triangle right"></div> </div> <div class="chart-legend__txt"> <p>Market Position</p> <p>A score between 1 and 10 based on <strong>popularity and market reach</strong> of each product.</p> </div> </div> <div class="chart-legend__item col col--33"> <div class="chart-legend__img"> <div class="triangle top"></div> <div class="chart-legend__line-ver chart-legend__line-ver--gray"></div> <div class="chart-legend__line-hor chart-legend__line-hor--blue"></div> <img src="https://financesonline.com/media/themes/fot/dist/img/svg/chart-arrow.svg" class="chart-legend__arrow arrow-right" alt="Arrow right"> </div> <p>Total Score</p> <p>A score between 1 and 10 based on the <strong>average of our Expert Score and User Score.</strong></p> </div> <div class="chart-legend__item col col--33"> <div class="chart-legend__types"> <p>CloudRank™ tier</p> <p>Based on product's total score.</p> </div> <div class="chart-legend__types__items"> <div class="chart-legend__types-item rising"> <p><span></span>Rising Star</p> </div> <div class="chart-legend__types-item contender"> <p><span></span>Contender</p> </div> <div class="chart-legend__types-item front"> <p><span></span>Front Runners</p> </div> </div> </div> </div> </div> </div> <div class="category__sections main-container"> <div class="bg-title"> <h3>25 Most Popular Help Desk Software</h3> </div> <p><span style="font-weight: 400;">Here is a list of all 25 Help Desk Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:</span></p> <div class="toggle-charts"> <script id="chartist49294859" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"21","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"36","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"15","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"28","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts1" data-int="1" data-name="Zendesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>1. Zendesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:90.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="9.06">9.06</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/zendesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-505" data-id="505" type="checkbox"> <span></span> <label for="compare-505">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts1" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.80" data-count="span1"><div class="stat-value"></div></span><span style="width:29.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.70" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.17%;z-index: 9;background: #001250" data-label="Features" data-value="8.39" data-count="span1"><div class="stat-value"></div></span><span style="width:26.58%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.86" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Integrations" data-value="8.00" data-count="span3"><div class="stat-value"></div></span><span style="width:7.68%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.68" data-count="span4"><div class="stat-value"></div></span><span style="width:12.75%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.5" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>9.06</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist49294859"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Monitoring</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Interactive Voice Response</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist48565021" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"26","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"38","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"12","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"24","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts2" data-int="2" data-name="Freshdesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>2. Freshdesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:87.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.79">8.79</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/freshdesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-18862" data-id="18862" type="checkbox"> <span></span> <label for="compare-18862">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts2" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:29.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.8" data-count="span2"><div class="stat-value"></div></span><span style="width:14.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.35%;z-index: 9;background: #001250" data-label="Features" data-value="8.45" data-count="span1"><div class="stat-value"></div></span><span style="width:26.76%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.92" data-count="span2"><div class="stat-value"></div></span><span style="width:10.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="7" data-count="span3"><div class="stat-value"></div></span><span style="width:8.98%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.98" data-count="span4"><div class="stat-value"></div></span><span style="width:13.35%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.90" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.79</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist48565021"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist89727099" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"23","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"35","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"12","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"30","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts3" data-int="3" data-name="LiveChat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>3. LiveChat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:85.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.56">8.56</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/livechat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13988" data-id="13988" type="checkbox"> <span></span> <label for="compare-13988">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts3" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.6" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24%;z-index: 9;background: #001250" data-label="Features" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:27.54%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.18" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Integrations" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:8.72%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.72" data-count="span4"><div class="stat-value"></div></span><span style="width:11.25%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="7.5" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.56</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist89727099"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Monitoring</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist17852959" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"12","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"26","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"14","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"48","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts4" data-int="4" data-name="SalesforceServiceCloud" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>4. Salesforce Service Cloud</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:85.5%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.55">8.55</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/salesforce-service-cloud/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-18143" data-id="18143" type="checkbox"> <span></span> <label for="compare-18143">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts4" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.7" data-count="span1"><div class="stat-value"></div></span><span style="width:28.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.6" data-count="span2"><div class="stat-value"></div></span><span style="width:8%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.54%;z-index: 9;background: #001250" data-label="Features" data-value="8.18" data-count="span1"><div class="stat-value"></div></span><span style="width:24.24%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.08" data-count="span2"><div class="stat-value"></div></span><span style="width:13.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="9" data-count="span3"><div class="stat-value"></div></span><span style="width:8.02%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.02" data-count="span4"><div class="stat-value"></div></span><span style="width:12.9%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.6" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="10" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="10.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.55</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist17852959"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Interactive Voice Response</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:78%;"><span class="counter"><span class="counter__item" data-count="78"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist57387375" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"20","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"36","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"16","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"28","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts5" data-int="5" data-name="TeamSupport" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>5. TeamSupport</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:85.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.54">8.54</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/teamsupport/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-520" data-id="520" type="checkbox"> <span></span> <label for="compare-520">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts5" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.90" data-count="span1"><div class="stat-value"></div></span><span style="width:27.3%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.53%;z-index: 9;background: #001250" data-label="Features" data-value="8.51" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.8" data-count="span2"><div class="stat-value"></div></span><span style="width:10.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="7" data-count="span3"><div class="stat-value"></div></span><span style="width:8.1%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.10" data-count="span4"><div class="stat-value"></div></span><span style="width:13.2%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.80" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.54</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist57387375"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist97066179" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"36","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"8","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"12","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts6" data-int="6" data-name="ZohoDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>6. Zoho Desk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:84.1%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.41">8.41</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts6" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:10.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.65%;z-index: 9;background: #001250" data-label="Features" data-value="8.55" data-count="span1"><div class="stat-value"></div></span><span style="width:26.52%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.84" data-count="span2"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #005691" data-label="Integrations" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:8.56%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.56" data-count="span4"><div class="stat-value"></div></span><span style="width:12.15%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.10" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.41</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist97066179"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist67536161" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"10","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"30","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"20","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"39","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts7" data-int="7" data-name="Freshservice" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>7. Freshservice</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.39">8.39</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/freshservice/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts7" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.70" data-count="span1"><div class="stat-value"></div></span><span style="width:28.2%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.4" data-count="span2"><div class="stat-value"></div></span><span style="width:7.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.55%;z-index: 9;background: #001250" data-label="Features" data-value="8.85" data-count="span1"><div class="stat-value"></div></span><span style="width:27.18%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.06" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5" data-count="span3"><div class="stat-value"></div></span><span style="width:9.26%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.26" data-count="span4"><div class="stat-value"></div></span><span style="width:12.45%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.30" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.39</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist67536161"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:98%;"><span class="counter"><span class="counter__item" data-count="98"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist69132776" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"32","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"40","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"8","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"19","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts8" data-int="8" data-name="LiveAgent" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>8. LiveAgent</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.7%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.37">8.37</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/liveagent/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts8" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.90" data-count="span1"><div class="stat-value"></div></span><span style="width:28.2%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.4" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.52%;z-index: 9;background: #001250" data-label="Features" data-value="8.84" data-count="span1"><div class="stat-value"></div></span><span style="width:26.34%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.78" data-count="span2"><div class="stat-value"></div></span><span style="width:8.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="5.50" data-count="span3"><div class="stat-value"></div></span><span style="width:9.16%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.16" data-count="span4"><div class="stat-value"></div></span><span style="width:7.2%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="4.80" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.37</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist69132776"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> ITIL Compliance</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Monitoring</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist76222891" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"34","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"10","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"12","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts9" data-int="9" data-name="HubSpotServiceHub" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>9. HubSpot Service Hub</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.2%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.32">8.32</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts9" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.8" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:7.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.89%;z-index: 9;background: #001250" data-label="Features" data-value="8.63" data-count="span1"><div class="stat-value"></div></span><span style="width:26.55%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.85" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3" data-count="span3"><div class="stat-value"></div></span><span style="width:9.03%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.03" data-count="span4"><div class="stat-value"></div></span><span style="width:13.8%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="9.20" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="10" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="10.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.32</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist76222891"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:73%;"><span class="counter"><span class="counter__item" data-count="73"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist91549365" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"32","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"43","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"15","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts10" data-int="10" data-name="Intercom" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>10. Intercom</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:81.7%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.17">8.17</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/intercom/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13463" data-id="13463" type="checkbox"> <span></span> <label for="compare-13463">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts10" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.60" data-count="span1"><div class="stat-value"></div></span><span style="width:26.7%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.9" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.65%;z-index: 9;background: #001250" data-label="Features" data-value="8.55" data-count="span1"><div class="stat-value"></div></span><span style="width:26.16%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.72" data-count="span2"><div class="stat-value"></div></span><span style="width:8.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="5.5" data-count="span3"><div class="stat-value"></div></span><span style="width:8.64%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.64" data-count="span4"><div class="stat-value"></div></span><span style="width:10.05%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="6.70" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.17</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist91549365"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:78%;"><span class="counter"><span class="counter__item" data-count="78"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist25324709" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"9","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"23","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"14","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"54","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts11" data-int="11" data-name="JiraServiceDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>11. Jira Service Desk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:81%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.10">8.10</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/jira-service-desk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-24154" data-id="24154" type="checkbox"> <span></span> <label for="compare-24154">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts11" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.60" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.00" data-count="span2"><div class="stat-value"></div></span><span style="width:9.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.48%;z-index: 9;background: #001250" data-label="Features" data-value="8.16" data-count="span1"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.00" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3" data-count="span3"><div class="stat-value"></div></span><span style="width:8.66%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.66" data-count="span4"><div class="stat-value"></div></span><span style="width:13.95%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="9.30" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.10</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist25324709"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:69%;"><span class="counter"><span class="counter__item" data-count="69"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist47611338" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"30","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"42","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"16","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts12" data-int="12" data-name="HelpScout" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>12. Help Scout</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.00">8.00</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/help-scout/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-15212" data-id="15212" type="checkbox"> <span></span> <label for="compare-15212">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts12" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.80" data-count="span1"><div class="stat-value"></div></span><span style="width:26.7%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.9" data-count="span2"><div class="stat-value"></div></span><span style="width:8%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.14%;z-index: 9;background: #001250" data-label="Features" data-value="8.38" data-count="span1"><div class="stat-value"></div></span><span style="width:26.16%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.72" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5" data-count="span3"><div class="stat-value"></div></span><span style="width:9.5%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.5" data-count="span4"><div class="stat-value"></div></span><span style="width:9.45%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="6.3" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.00</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist47611338"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:69%;"><span class="counter"><span class="counter__item" data-count="69"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist81457053" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"36","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"45","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"9","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"10","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts13" data-int="13" data-name="Atera" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>13. Atera</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.00">8.00</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/atera/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-128520" data-id="128520" type="checkbox"> <span></span> <label for="compare-128520">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts13" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.63%;z-index: 9;background: #001250" data-label="Features" data-value="8.21" data-count="span1"><div class="stat-value"></div></span><span style="width:27.54%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.18" data-count="span2"><div class="stat-value"></div></span><span style="width:1.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="1" data-count="span3"><div class="stat-value"></div></span><span style="width:9.13%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.13" data-count="span4"><div class="stat-value"></div></span><span style="width:6.75%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="4.50" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.00</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist81457053"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> ITIL Compliance</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:78%;"><span class="counter"><span class="counter__item" data-count="78"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist25398567" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"40","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"46","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"6","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"8","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts14" data-int="14" data-name="Reamaze" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>14. Reamaze</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:78.5%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.85">7.85</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/reamaze/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13631" data-id="13631" type="checkbox"> <span></span> <label for="compare-13631">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts14" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:44.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="8.9" data-count="span1"><div class="stat-value"></div></span><span style="width:24.9%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.3" data-count="span2"><div class="stat-value"></div></span><span style="width:9.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:27.33%;z-index: 9;background: #001250" data-label="Features" data-value="9.11" data-count="span1"><div class="stat-value"></div></span><span style="width:27.3%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.10" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3" data-count="span3"><div class="stat-value"></div></span><span style="width:9.78%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.78" data-count="span4"><div class="stat-value"></div></span><span style="width:5.7%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="3.80" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="10" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.85</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist25398567"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist26555209" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"28","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"39","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"21","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts15" data-int="15" data-name="Front" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>15. Front</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:78.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.84">7.84</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/front/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-40856" data-id="40856" type="checkbox"> <span></span> <label for="compare-40856">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts15" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:45%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.00" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.80" data-count="span2"><div class="stat-value"></div></span><span style="width:7.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.28%;z-index: 9;background: #001250" data-label="Features" data-value="8.76" data-count="span1"><div class="stat-value"></div></span><span style="width:26.46%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.82" data-count="span2"><div class="stat-value"></div></span><span style="width:9%;z-index: 9;background: #005691" data-label="Integrations" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:9%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9" data-count="span4"><div class="stat-value"></div></span><span style="width:9.6%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="6.40" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.84</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist26555209"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Interactive Voice Response</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist95738112" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"4","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"25","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"21","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"50","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts16" data-int="16" data-name="JitBitHelpDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>16. JitBit HelpDesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:76.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.69">7.69</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/jitbit-helpdesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13372" data-id="13372" type="checkbox"> <span></span> <label for="compare-13372">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts16" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:27.6%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.2" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.6%;z-index: 9;background: #001250" data-label="Features" data-value="8.2" data-count="span1"><div class="stat-value"></div></span><span style="width:27.15%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.05" data-count="span2"><div class="stat-value"></div></span><span style="width:3%;z-index: 9;background: #005691" data-label="Integrations" data-value="2" data-count="span3"><div class="stat-value"></div></span><span style="width:8.9%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.90" data-count="span4"><div class="stat-value"></div></span><span style="width:7.65%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.1" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.1"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:4%;z-index: 9;background: #001250" data-label="Company size" data-value="2" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.69</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist95738112"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Monitoring</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> ITIL Compliance</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist40520743" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"6","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"27","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"21","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"47","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts17" data-int="17" data-name="SysAid" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>17. SysAid</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:76.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.69">7.69</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/sysaid/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13383" data-id="13383" type="checkbox"> <span></span> <label for="compare-13383">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts17" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.80" data-count="span1"><div class="stat-value"></div></span><span style="width:27.6%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.2" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.61%;z-index: 9;background: #001250" data-label="Features" data-value="8.87" data-count="span1"><div class="stat-value"></div></span><span style="width:26.28%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.76" data-count="span2"><div class="stat-value"></div></span><span style="width:1.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="1" data-count="span3"><div class="stat-value"></div></span><span style="width:8.62%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.62" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.69</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist40520743"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:95%;"><span class="counter"><span class="counter__item" data-count="95"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist40485368" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"43","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"47","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"4","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"6","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts18" data-int="18" data-name="HelpCrunch" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>18. HelpCrunch</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:76.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.69">7.69</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/helpcrunch/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-124255" data-id="124255" type="checkbox"> <span></span> <label for="compare-124255">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts18" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:26.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.7" data-count="span2"><div class="stat-value"></div></span><span style="width:10%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:28.08%;z-index: 9;background: #001250" data-label="Features" data-value="9.36" data-count="span1"><div class="stat-value"></div></span><span style="width:26.85%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.95" data-count="span2"><div class="stat-value"></div></span><span style="width:2.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="1.5" data-count="span3"><div class="stat-value"></div></span><span style="width:9.84%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.84" data-count="span4"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #003471" data-label="Years on market" data-value="6" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.69</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist40485368"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:98%;"><span class="counter"><span class="counter__item" data-count="98"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:98%;"><span class="counter"><span class="counter__item" data-count="98"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Product and Version Tracking</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist24548630" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"28","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"39","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"23","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts19" data-int="19" data-name="Kayako" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>19. Kayako</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:75.2%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.52">7.52</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/kayako/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-513" data-id="513" type="checkbox"> <span></span> <label for="compare-513">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts19" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:47.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.50" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:10.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.75%;z-index: 9;background: #001250" data-label="Features" data-value="8.25" data-count="span1"><div class="stat-value"></div></span><span style="width:25.32%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.44" data-count="span2"><div class="stat-value"></div></span><span style="width:12.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="8.5" data-count="span3"><div class="stat-value"></div></span><span style="width:7.1%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.10" data-count="span4"><div class="stat-value"></div></span><span style="width:1.65%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="1.10" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="2" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.52</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist24548630"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Product and Version Tracking</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Make, Receive, and Record Calls</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Interactive Voice Response</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Attachments / Screenshots</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Integration</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist66599611" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"36","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"8","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"12","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts20" data-int="20" data-name="Hiver" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>20. Hiver</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:75.2%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.52">7.52</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/hiver/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-35425" data-id="35425" type="checkbox"> <span></span> <label for="compare-35425">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts20" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:45%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.6" data-count="span2"><div class="stat-value"></div></span><span style="width:10%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.1"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.37%;z-index: 9;background: #001250" data-label="Features" data-value="8.79" data-count="span1"><div class="stat-value"></div></span><span style="width:27.24%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.08" data-count="span2"><div class="stat-value"></div></span><span style="width:3%;z-index: 9;background: #005691" data-label="Integrations" data-value="2" data-count="span3"><div class="stat-value"></div></span><span style="width:9.73%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.73" data-count="span4"><div class="stat-value"></div></span><span style="width:5.85%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="3.9" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.52</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist66599611"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:86%;"><span class="counter"><span class="counter__item" data-count="86"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> ITIL Compliance</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist23354303" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"4","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"25","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"21","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"50","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts21" data-int="21" data-name="ManageEngineServiceDeskPlus" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>21. ManageEngine ServiceDesk Plus</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:74.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.44">7.44</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts21" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:26.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.7" data-count="span2"><div class="stat-value"></div></span><span style="width:6.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.51%;z-index: 9;background: #001250" data-label="Features" data-value="8.17" data-count="span1"><div class="stat-value"></div></span><span style="width:24.54%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.18" data-count="span2"><div class="stat-value"></div></span><span style="width:0.75%;z-index: 9;background: #005691" data-label="Integrations" data-value=".5" data-count="span3"><div class="stat-value"></div></span><span style="width:8.36%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.36" data-count="span4"><div class="stat-value"></div></span><span style="width:7.95%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.30" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.44</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist23354303"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:66%;"><span class="counter"><span class="counter__item" data-count="66"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist88477182" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"11","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"33","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"22","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"34","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts22" data-int="22" data-name="Spiceworks" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>22. Spiceworks</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:74.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.44">7.44</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/spiceworks-help-desk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-24153" data-id="24153" type="checkbox"> <span></span> <label for="compare-24153">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts22" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.9" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.6" data-count="span2"><div class="stat-value"></div></span><span style="width:16.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="8.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.47%;z-index: 9;background: #001250" data-label="Features" data-value="8.49" data-count="span1"><div class="stat-value"></div></span><span style="width:26.28%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.76" data-count="span2"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #005691" data-label="Integrations" data-value="0" data-count="span3"><div class="stat-value"></div></span><span style="width:8.3%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.30" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.44</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist88477182"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer Portal</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist32559263" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"10","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"31","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"21","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"37","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts23" data-int="23" data-name="Helpshift" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>23. Helpshift</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:73.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.36">7.36</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/helpshift/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-62770" data-id="62770" type="checkbox"> <span></span> <label for="compare-62770">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts23" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:44.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="8.90" data-count="span1"><div class="stat-value"></div></span><span style="width:26.7%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.9" data-count="span2"><div class="stat-value"></div></span><span style="width:15.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.38%;z-index: 9;background: #001250" data-label="Features" data-value="8.46" data-count="span1"><div class="stat-value"></div></span><span style="width:25.14%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.38" data-count="span2"><div class="stat-value"></div></span><span style="width:5.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="3.5" data-count="span3"><div class="stat-value"></div></span><span style="width:8.36%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.36" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.36</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist32559263"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Assignments and Tasks</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Ideas / Feedback</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Collaboration</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist61087484" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"22","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"39","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"17","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"21","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts24" data-int="24" data-name="WixAnswers" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>24. Wix Answers</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:71.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.16">7.16</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/wix-answers/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-88945" data-id="88945" type="checkbox"> <span></span> <label for="compare-88945">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts24" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:26.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.7" data-count="span2"><div class="stat-value"></div></span><span style="width:10.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.09%;z-index: 9;background: #001250" data-label="Features" data-value="8.03" data-count="span1"><div class="stat-value"></div></span><span style="width:26.94%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.98" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3" data-count="span3"><div class="stat-value"></div></span><span style="width:8.93%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.93" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:8%;z-index: 9;background: #003471" data-label="Years on market" data-value="4" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="2" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="4.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.16</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist61087484"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Customer and Contact Database</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call Scripting</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Knowledgebase</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Q&A</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SLA Management</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Interactive Voice Response</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Response UX</p><span class="bar"><span style="width:73%;"><span class="counter"><span class="counter__item" data-count="73"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist53847925" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"33","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"10","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"13","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item last" data-target="#charts25" data-int="25" data-name="Groove" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>25. Groove</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:71.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.14">7.14</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/groove/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13302" data-id="13302" type="checkbox"> <span></span> <label for="compare-13302">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts25" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:45.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.10" data-count="span1"><div class="stat-value"></div></span><span style="width:28.5%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.50" data-count="span2"><div class="stat-value"></div></span><span style="width:6.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.1"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.2%;z-index: 9;background: #001250" data-label="Features" data-value="8.40" data-count="span1"><div class="stat-value"></div></span><span style="width:25.14%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.38" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5" data-count="span3"><div class="stat-value"></div></span><span style="width:7.78%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.78" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.14</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist53847925"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Forums</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Email to Case</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Ticket Creation UX</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Product and Version Tracking</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Response Automation</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Workflow</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Dashboards & Administractive Consoles</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Chat / Live Support</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Reporting & Performance Tracking</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile User Support</p><span class="bar"><span style="width:40%;"><span class="counter"><span class="counter__item" data-count="40"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> </div> <p><span style="font-weight: 400;">Our report covered <strong>25 most popular products</strong> from the Help Desk Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:</span></p> <ul> <li><strong>2022 Help Desk Software Leaders:</strong> <a href="https://reviews.financesonline.com/p/zendesk/" title="Zendesk">Zendesk</a>, <a href="https://reviews.financesonline.com/p/freshdesk/" title="Freshdesk">Freshdesk</a>, <a href="https://reviews.financesonline.com/p/livechat/" title="LiveChat">LiveChat</a>, <a href="https://reviews.financesonline.com/p/salesforce-service-cloud/" title="Salesforce Service Cloud">Salesforce Service Cloud</a>, <a href="https://reviews.financesonline.com/p/teamsupport/" title="TeamSupport">TeamSupport</a>, <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk">Zoho Desk</a>, <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice">Freshservice</a>, <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent">LiveAgent</a>, <a href="https://reviews.financesonline.com/p/intercom/" title="Intercom">Intercom</a>, <a href="https://reviews.financesonline.com/p/atera/" title="Atera">Atera</a></li> <li><strong>2022 Help Desk Software Contenders:</strong> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub">HubSpot Service Hub</a>, <a href="https://reviews.financesonline.com/p/jira-service-desk/" title="Jira Service Desk">Jira Service Desk</a>, <a href="https://reviews.financesonline.com/p/help-scout/" title="Help Scout">Help Scout</a>, <a href="https://reviews.financesonline.com/p/jitbit-helpdesk/" title="JitBit HelpDesk">JitBit HelpDesk</a>, <a href="https://reviews.financesonline.com/p/sysaid/" title="SysAid">SysAid</a>, <a href="https://reviews.financesonline.com/p/helpcrunch/" title="HelpCrunch">HelpCrunch</a></li> <li><strong>2022 Help Desk Software Rising Stars:</strong> <a href="https://reviews.financesonline.com/p/reamaze/" title="Reamaze">Reamaze</a>, <a href="https://reviews.financesonline.com/p/front/" title="Front">Front</a>, <a href="https://reviews.financesonline.com/p/kayako/" title="Kayako">Kayako</a>, <a href="https://reviews.financesonline.com/p/hiver/" title="Hiver">Hiver</a>, <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus">ManageEngine ServiceDesk Plus</a>, <a href="https://reviews.financesonline.com/p/spiceworks-help-desk/" title="Spiceworks">Spiceworks</a>, <a href="https://reviews.financesonline.com/p/helpshift/" title="Helpshift">Helpshift</a>, <a href="https://reviews.financesonline.com/p/wix-answers/" title="Wix Answers">Wix Answers</a>, <a href="https://reviews.financesonline.com/p/groove/" title="Groove">Groove</a></li> </ul> <p>Zendesk is the current leader of the Help Desk CloudRank 2022. Interestingly, Zendesk topped the list not by excelling in any single facet, but by being the most well-rounded. This is reflected in the fact that the provider was not the top scorer when it came to the expert score, or average user satisfaction (tied with one other company), or even market presence—but looking at the breakdown of metrics covered in this report, Zendesk truly offered above average quality in nearly all respects.</p> <p>Delivering exceptional quality in every aspect of a help desk solution, Zendesk caters to every size of business—from small to mid-sized to enterprise—though two-thirds of Zendesk reviewers worked at companies with over 50 employees, suggesting a skew towards larger organizations with naturally more complex and demanding help desk requirements. There was also not much difference in the breakdown of metrics between Zendesk’s highest rated and lowest rated features, further reinforcing the provider’s commitment to delivering quality services. Yet even this is not unique to Zendesk. Most of the higher ranking companies in this market report had only minimal differences between the scores of their highest rated and lowest rated features.</p> <p>This is perhaps yet another reason why Zendesk’s position in the market is a reflection of the quality of its help desk solution. Zendesk leads a rather impressive pack alongside peers like Freshdesk, LiveAgent, and TeamSupport. It is undeniable that Zendesk is simply a cut above the rest—even its closest competitors.</p> <p><span style="font-weight: 400;">Most users of Help Desk Software solutions confirm that in most cases these tools allow them to reach the following business goals:</span></p> <p><ul class="normal-list"><li><strong>It allowed efficient scheduling of help desk employees and technicians to distribute balanced workloads</strong> [ 85.4% of users ]</li> <li><strong>It allowed for the quick delegation of tasks to the appropriate personnel based on skill levels and availability</strong> [ 85.9% of users ]</li> <li><strong>It allowed users and help desk agents to monitor and deliver updates for particular queries</strong> [ 85.0% of users ]</li> <li><strong>It helped businesses efficiently manage user account tickets across various departments and locations</strong> [ 86.7% of users ]</li> <li><strong>It made identifying common issues fast, enabling businesses to create protocols and solutions to quickly address them</strong> [ 86.8% of users ]</li> <li><strong>It made prioritizing tasks smooth and quick, depending on the severity or importance of an issue</strong> [ 85.7% of users ]</li></ul></p> <h3><span class="cat-icon cat-icon--free-trial"></span>How did we select products for this Help Desk Software report?</h3> <p><span style="font-weight: 400;">The Winter 2022 version of the report includes a total of 25 Help Desk Software products that were compared and analyzed by our team. We selected them based on the following factors:</span></p> <ul> <li>Popularity of a given brand in the SaaS market (based on our own market research)</li> <li>How popular a given brand is among FinancesOnline users (based on number of mothly readers for each review page)</li> <li>Availability of statistical data generated from user reviews of a particular product (we excluded products with not enough data to draw meaningful conclusions)</li> <li>The current listing reflects the state of our database and research as of January 2022. An updated version of the report will be released quarterly to keep data fresh and incorporate information about shifts and changing trends in the market.</li> </ul> <h3><span class="cat-icon cat-icon--latest-trends"></span>What are the current Help Desk Software trends?</h3> <p><strong>Service and help desks are becoming increasingly ubiquitous</strong>: <span style="font-weight: 400;">Service and help desks are becoming standard across modern industries due to the important issue resolution capabilities they offer and the personal preferences of increasingly millennial workforces. By 2025, 75% of the so-called millennial generation will comprise workforces the world over—and </span><a href="https://blog-archive.global.fujitsu.com/nine-trends-will-transform-service-desk/"><span style="font-weight: 400;">41% of millennials prefer electronic communication</span></a><span style="font-weight: 400;"> over in-person or over-the-phone. This suggests the use of service and help desks will increase simply due to the nature of the workforces that use them. Furthermore, </span><a href="https://blog-archive.global.fujitsu.com/nine-trends-will-transform-service-desk/"><span style="font-weight: 400;">IT staff make around 50 to 60 “mission-critical decisions” every day</span></a><span style="font-weight: 400;">, so the service and help desks they rely on partially contribute to the efficiency and efficacy of their work.</span></p> <script id="charts71744321" type="application/json"> {"title":"Help Desk Software Market Share","subtitle":"","source":"Datanyze from ZoomInfo","type":"pie","display":[],"y_units":"percent","data":[{"x":"","xl":"Zendesk Support","y":"46.5","yl":"","color":"auto"},{"x":"","xl":"Zendesk Web Widget","y":"21.7","yl":"","color":"auto"},{"x":"","xl":"Freshdesk","y":"7.9","yl":"","color":"auto"},{"x":"","xl":"Help Scout","y":"6.5","yl":"","color":"auto"},{"x":"","xl":"Others","y":"17.4","yl":"","color":"auto"}]}</script> <style> </style> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com" data-export="true"> <div class="pie-chart"> <div class="pie-charts__container"> <div class="highcharts-chart" data-type="pie" data-id="charts71744321"></div> </div> <p class="charts-source">Datanyze from ZoomInfo</p><div class="clearfix"></div> </div> </div> <p><strong>Automation and AI are here to stay</strong>: <span style="font-weight: 400;">Automation has been around for so long and has proven its role in modern business processes that it’s become a staple feature of many SaaS, help desks included. Meanwhile, </span><a href="/artificial-intelligence-statistics/"><span style="font-weight: 400;">Artificial Intelligence (AI)</span></a><span style="font-weight: 400;"> is one of the </span><a href="/technology-trends/"><span style="font-weight: 400;">newest technology trends</span></a><span style="font-weight: 400;"> that is sweeping the business world. Automation can be delivered through various methods and tools, but AI via machine learning and deep learning can only really be harnessed through Big Data. As help desks continue to become more ubiquitous, their data-gathering capabilities will increasingly be geared towards AI-powered self-service capabilities. In fact, they’re already here. With AI-enabled chatbots, predictive analysis platforms capabilities, and much more, the help desk sector will quickly catch up to the machine and deep learning use of other SaaS categories like business intelligence and CRM.</span></p> <style> </style> <script id="charts85539671" type="application/json"> {"title":"Help Desk Software Top Priorities in the US Market","subtitle":"","source":"Jira Service Desk by Atlassian","type":"horizontal_bar_highcharts","display":[],"y_units":"percent","data":[{"x":"","xl":"Knowledge Management","y":"51","yl":"","color":"auto"},{"x":"","xl":"Implementing Self-Service","y":"46","yl":"","color":"auto"},{"x":"","xl":"Customer Satisfaction","y":"45","yl":"","color":"auto"},{"x":"","xl":"Automation","y":"26","yl":"","color":"auto"},{"x":"","xl":"Reponsiveness to Requests","y":"22","yl":"","color":"auto"},{"x":"","xl":"SLA Compliance","y":"21","yl":"","color":"auto"},{"x":"","xl":"\"One Stop Shop\" for Employees","y":"19","yl":"","color":"auto"},{"x":"","xl":"Moving Away from Emails","y":"8","yl":"","color":"auto"},{"x":"","xl":"Multi-Channel","y":"8","yl":"","color":"auto"},{"x":"","xl":"Providing Visibility on Performance","y":"7","yl":"","color":"auto"}]}</script> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com" data-export="true"> <div class="bar-chart "> <div class="highcharts-chart" data-type="horizontal-bar" data-id="charts85539671" data-bar="true" data-anim="true"></div> </div> <p class="charts-source">Jira Service Desk by Atlassian</p><div class="clearfix"></div></div> <p><strong>Customer experience is key to help desk efficacy and revenues</strong>: <span style="font-weight: 400;">And at the heart of it all is the customer service—after all, help desks are meant to resolve issues and enrich the customer experience overall. Unsurprisingly, many of </span><a href="/help-desk-statistics-analysis-of-trends-data-and-market-share/"><span style="font-weight: 400;">the most valuable help desk statistics</span></a><span style="font-weight: 400;"> relate to customer experience directly or indirectly. For instance, in 2020, the key brand differentiator for help desk providers will be customer experience, and 68% of shoppers are willing to shell out more cash for better customer service. Clearly, as help desks become a staple in modern businesses and technology trends like AI help make them even more useful, users will expect even better customer experiences from providers in the future.</span></p> </div> </div> </div> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p><span style="font-weight: 400;">You may think that help desk tools are all the same in the market, but in reality, they are quite different from each other in terms of features, functionalities, and pricing methodologies. Read this buyer’s guide on the best Help Desk software platforms so you will have a better understanding of the list of issues you should consider before buying an online solution for your company, whether it is a big one or a small startup.</span></p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Consider beginning your search by signing up for several free trial plans or demo offered by popular help desk software providers. It will give you the advantage of testing all the key features of each software before you actually spend any money on it and if there are any problems you’ll know about them right away and you will understand <a href="/help-desk-software-full-guide-types-features-pricing/">what is help desk software better</a>. The best thing to do is to try tools that currently have the highest SmartScore rankings and Customer Satisfaction Rating in our help desk software reviews:</span> <span style="font-weight: 400;"><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk reviews</a></span><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/zendesk/"> <span style="font-weight: 400;">Zendesk</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/samanage-service-desk/"> <span style="font-weight: 400;">Samanage</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/zoho-support/"> <span style="font-weight: 400;">Zoho Support</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/clickdesk/"> <span style="font-weight: 400;">ClickDesk</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/crmdesk/"> <span style="font-weight: 400;">CRMdesk</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/liveagent/"> <span style="font-weight: 400;">LiveAgent</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/manageengine-servicedesk/"> <span style="font-weight: 400;">ManageEngine</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/desk-salesforce/"> <span style="font-weight: 400;">Desk.com</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/salesforce-service-cloud/"> <span style="font-weight: 400;">Salesforce</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/freshservice/"> <span style="font-weight: 400;">Freshservice</span></a><span style="font-weight: 400;">, and</span><a href="https://reviews.financesonline.com/p/deskroll/"> <span style="font-weight: 400;">DeskRoll</span></a><span style="font-weight: 400;">. For details on leading apps, read our comparison article on the <a href="/c/help-desk-software/">top 10 help desk software</a>. </span></p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <ul> <li><span style="font-weight: 400;">Small businesses use help desk tools for technical support and customer service.</span></li> <li><span style="font-weight: 400;">IT companies use the software to keep their customer support efficient and organized.</span></li> <li><span style="font-weight: 400;">Call centers make use of help desk systems for customer support</span><b>.</b></li> <li><span style="font-weight: 400;">Third-party BPOs are also main users of help desk software.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="help-desk-software-for-enterprises"><span class="cat-icon cat-icon--enterprises"></span>Help Desk Software For Enterprises</h3> <div class="article-section__text"> <p>Large businesses are in constant need of a smart and elegant help desk solution to improve customer relationships and to make the ‘legit’ status of their brands more reliable. It is thanks to these systems and their amazing features that enterprises connect psychologically with their end users, and get to know how they think and what they expect. In the meantime, they use them to streamline customer relationships, and categorize issues and queries the way every solid organization should. Consequently, they build a better reputation by saving instead of wasting money, and get to know all market sideways that can be used to maximize profit.</p> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-help-desk-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Help Desk Software?</h3> <div class="article-section__text"> <ul> <li><b></b><a href="https://reviews.financesonline.com/p/zendesk/"><b>Zendesk:</b></a> <span style="font-weight: 400;">Zendesk is a leading cloud-hosted help desk solution both for small businesses as well as large multinational enterprises such as Zappos and Groupon.</span></li> <li><a href="https://reviews.financesonline.com/p/freshdesk/"><b>Freshdesk:</b></a> <span style="font-weight: 400;">Freshdesk is a popular cloud-hosted help desk system with useful features and excellent customer service.</span><b></b></li> <li><a href="https://reviews.financesonline.com/p/sysaid/#category=help-desk-software"><b>SysAid:</b></a> <span style="font-weight: 400;">SysAid is a full-featured, configurable help desk and management software for large businesses.</span></li> <li><a href="https://reviews.financesonline.com/p/salesforce-service-cloud/"><b>Salesforce Service Cloud:</b></a> <span style="font-weight: 400;">Salesforce Service Cloud allows companies to engage and interact with their customers using all popular channels including video and social media.</span></li> <li><a href="https://reviews.financesonline.com/p/freshservice/#category=help-desk-software"><b>Freshservice:</b></a> <span style="font-weight: 400;">Freshservice is a prominent cloud-hosted customer support software, which enables businesses to offer excellent customer service.</span></li> </ul> <p>You can get info on other popular apps in this category and do informed comparisons by perusing our article on the <a href="/15-best-help-desk-software-software-systems-business/">top 15 help desk solutions</a>.</p> </div> </div><div class="article-section"> <h3 id="types-of-help-desk-software"><span class="cat-icon cat-icon--types"></span>Types of Help Desk Software</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Help desk software programs can be used to handle the complaints and issues of your external or internal customers. Some solutions in fact serve both, while other management platforms serve either external or internal customers.</span></p> <p><b>External</b><span style="font-weight: 400;"> – This help desk software solution serves the end consumers of your company, whether they are individuals buying products or services from you, or another company that has business transactions with you. These software programs can help you with your general customer service problems as well as information technology-related concerns. Since the businesses, companies, and industries that need external help desk software platforms are very diverse, those buying this type of software program might prefer that the platform solution can perfectly integrate call center software systems, sales force automation, and marketing automation.</span></p> <p><b>Internal</b><span style="font-weight: 400;"> – This type of software solution in general provides service to a company’s employees or internal customers. In many cases, the software solution supports the various information technology concerns of customers. But there are some cases when this type of help desk solution is given to human resource management for concerns regarding employee benefits.</span></p> </div> </div><div class="article-section"> <h3 id="key-features-of-help-desk-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Help Desk Software</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Let us first start with the question: What is a help desk software solution?</span></p> <p><span style="font-weight: 400;">Many people get confused by what help desk software actually is and what it’s used for. This is because help desk can be understood either a software management solution for your teams that provides service to employees or internal customers; or a software platform to help your company’s teams provide excellent service to your external customers (in short, those who buy goods or services from your company).</span></p> <p><span style="font-weight: 400;">In both instances nevertheless, help desk software solutions help you store customer information (whether they are internal or external) in fully searchable databases that monitor your customer interaction and automate the entire resolution process with the help of a ticketing system. In its basic level, the primary role of help desk software is to improve your capability to organize customer data and increase the effectiveness of your business.</span></p> <p><span style="font-weight: 400;">In addition to this main function, help desk software platforms offer a number of these features, if not all:</span></p> <p><b>Self-service</b><span style="font-weight: 400;"> – Your customers, whether they are internal or external, can use the solution’s portals themselves to look for solutions. In short, they do not always have to contact a representative every time they encounter a problem or issue with the task they have at hand. For example, a lot of help desk management software solutions these days offer self-service features such as documentation of the services or products your company offers, user-friendly how-to pages, downloadable patches, community forums, and instructional and searchable FAQs, among other helpful resources. If your customers are unable to find the right solutions from these self-service features, the help desk software solution usually allows them to write their concerns and send a ticket.</span></p> <p><b>Knowledge management system</b><span style="font-weight: 400;"> – Knowledge management system refers to a hub of information as well as descriptions of the most common problems or issues in your product or service or even the previous concerns that have been resolved. This information hub can be available publicly, such as a self-service site that your customers can visit. Alternatively, the repository can also be intended for internal use only by your technicians or customer service representatives. Many knowledge management systems offered by help desk software solutions have advanced search tools to help the users, whether your employees, team members, or your customers, in finding solutions or the right answers to any question or concern. There are some software platforms that even autosuggest queries or articles as a user types.</span></p> <p><b>Asset management system/IT network management system</b><span style="font-weight: 400;"> – A good help desk software system also offers outstanding asset management functionalities that can monitor changes to your software and even hardware configurations. On the other hand, network management solutions can evaluate the health of your computer servers or other network components you are using. These functionalities may be offered by the help desk software vendor through integrations using information technology service management tools.</span></p> <p><b>Reporting</b><span style="font-weight: 400;"> – Some help desk software solutions have reporting capacities that can overall monitor your agent productivity and service desk performance. In most cases, performance metrics usually include the overall number of open tickets; average time of resolving complaints; satisfaction of your customers; ticket resolutions that can be sorted out based on shift, date, or agent; among others.</span></p> <p><b>Support with the help of a tablet or a smartphone</b><span style="font-weight: 400;"> – In today’s market, a good number of help </span><span style="font-weight: 400;">desk software solutions do come with smartphone, tablet, and web application versions of their platforms. In short, any customer or employee who wishes to access the help desk software’s features can use a smartphone, tablet, or go on the Internet to use the knowledge base, provide or read customer data, send out or receive tickets, check out reports, and utilize other features anytime, anywhere.</span></p> <p><b>Service level agreement (SLA)</b><span style="font-weight: 400;"> – Many vendors in the market offer SLAs that can be immediately guaranteed to customers, plus other service guarantees. This feature will enable, for instance, your support desk team employees to conduct immediate and automatic escalations, prioritization triggers, as well as other customized rules to make sure that the tickets your company has been receiving are managed in compliance and given topmost priority with SLAs.</span></p> <p><b>Remote control </b><span style="font-weight: 400;">– This functionality enables your organization’s technicians to manage, access, and control a customer’s computer from a remote point, giving a remote diagnosis, and resolving any issue or complaint with little customer involvement.</span></p> <p><strong>Security</strong> – Most help desk solutions offer robust security features to ensure that information within the system is adequately protected. Industry-leading help desk platforms often come with enterprise-grade security features, including custom SSL certificates and access restriction at the IP and network level. Some help desk applications will also offer SSO features, allowing users to use one set of credentials for multiple applications. These are all handy security features to have in help desk software.</p> <p><strong>ITIL adherence</strong> – In some cases, you’ll find that some help desk software solutions stand out by adhering to the Information Technology Infrastructure Library (ITIL) framework. Used mainly by IT management companies, ITIL outlines best practices for IT service management. Having help desk software that adheres to this framework can be beneficial for businesses that oversee data centers and large corporations that work with SLAs.</p> <p><strong>Integrations</strong> – Integrations between help desk solutions and other business software ensure the seamless sharing of information between these systems. Therefore, many help desk solutions offer built-in integrations with CRM applications, issue-tracking systems, and project management tools. This ensures that everyone in the company is on the same page, which improves collaboration, especially for customer-facing teams.</p> </div> </div><div class="article-section"> <h3 id="benefits-of-help-desk-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Help Desk Software</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">The best Help Desk software solutions will enable companies like yours, whether it is big or small, to easily </span><span style="font-weight: 400;">evaluate information technology crises. In addition, businesses can boost their efficiency by managing information technology-related concerns better. So, what does it all mean? It means you will have more savings for your company since you will be using tools such as automation, self-service and other workflow efficiency features.</span></p> <p><span style="font-weight: 400;">When implemented correctly, these help desk software platforms can boost the operations of your company or organization in five key ways:</span></p> <ul> <li><span style="font-weight: 400;">Reduce manpower costs because of the self-service tools</span></li> <li><span style="font-weight: 400;">Identify and quickly solve issues that keep on happening</span></li> <li><span style="font-weight: 400;">Reduce the work lags of your employees from information technology issues that continue to be unsolved</span></li> <li><span style="font-weight: 400;">Give better transparency and communication into your customers’ service requests starting from creation of tickets all the way to their resolution</span></li> <li><span style="font-weight: 400;">Automate issue escalation, triaging, as well as prioritization</span></li> <li>Enable prompt ticket allocation to a specific agent, ensuring that tickets don’t get lost in cluttered inboxes and that requests are serviced by agents who have the skills to handle the issue</li> <li>Improve customer service levels, which boosts your business’ reputation and encourages customer loyalty and retention</li> <li>Facilitate more efficient knowledge sharing between teams and across departments, ensuring accurate, up-to-date documentation for queries and issues</li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p><b>Social media integration is becoming popular</b></p> <p><span style="font-weight: 400;">Surveys show that a good number of social media users send customer support requests through Facebook, Twitter, and other social networks. Therefore, companies need apps to process issues and requests received through these channels. Vendors such as Zendesk and Desk.com offer solutions that integrate with social channels to prioritize and route customer service requests.</span></p> <p><b>Gamification Motivates Agents  </b></p> <p><span style="font-weight: 400;">Customer service and IT jobs are taxing and difficult positions. To help keep up the interest and motivation levels of agents, companies are using gamification. A firm named Badgeville offers rewards such as redeemable points to boost the productivity of its ticketing agents. Employees get motivated to perform better when they see their scores improving and they move up higher on leaderboards.</span></p> <p><strong>Chatbots Support Efficient Help Desk Functions</strong></p> <p>More help desk software providers are starting to offer chatbots, which can help in categorizing tickets, providing self-service options, and routing tickets to the right agents automatically. This allows agents to focus on solving complicated issues. In most cases, these chatbots can also simplify workflows by handling process-driven answers and responding to commonly submitted queries. All these capabilities point to help desk software soon being able to boost productivity even further.</p> <p><strong>Proactive Customer Service</strong></p> <p>Aside from chatbots, artificial intelligence also has various implications on the future of help desk software. For instance, machine learning algorithms focused on customer data and service tickets can be used to anticipate customers’ needs and improve overall levels of customer service. With AI technology, you’ll be able to resolve issues even before customers become aware of them.</p> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <p><b>Lack of business knowledge: </b><span style="font-weight: 400;">If you outsource your help desk to a third-party, make sure the vendor is capable of providing knowledgeable customer support. If the vendor’s agents are lacking in knowledge and expertise, it could seriously dent the customer satisfaction rating of your company. In that case, you are better off using in-house agents for customer support to provide knowledgeable responses to ensure customer satisfaction.</span></p> <p><b>Lack of Agent Training: </b><span style="font-weight: 400;">Employee turnover is high in call centers and help desks as agents may not be serious about the job and may look at it as a temporary vocation. To motivate agents to stay longer, companies should offer comprehensive training that can boost the capability and stability of the workforce. Make your agents more versatile and help them learn a wide range of skills to do their job better.</span></p> <p><strong>Ticket Miscommunication:</strong> This mostly occurs when a ticket doesn’t provide clear or sufficient information on the issue, resulting in the need for an agent to do a follow-up. In some cases, agents can also misunderstand the information on tickets, which may cause customer dissatisfaction and result in further delays in issue resolution.</p> </div> </div><div class="article-section"> <h3 id="signs-you-need-help-desk-software"><span class="cat-icon cat-icon--default"></span>Signs You Need Help Desk Software</h3> <div class="article-section__text"> <p>Is it time for your business to start using help desk software? Here are some signs that you need to put your email-based support system to rest and move to a help desk solution.</p> <p><strong>You’ve lost track of issues in your email.</strong> Email inboxes can get cluttered, especially for support teams that receive close to hundreds of emails a day. Additionally, an email-based support system only causes confusion as agents don’t know who resolved which issues. The ticketing system of help desk software helps prevent these problems by letting agents access tickets easily and using a variety of tags to organize these tickets. This way, all issues get the attention they need and nothing falls through the cracks.</p> <p><strong>Issues take too long to be resolved.</strong> In most cases, the delay in issue resolution results from overworked support agents and inefficient tools. Searching spreadsheets and email inboxes often require too much time and effort. Help desk software cut down the time agents spend on finding relevant information as the software organizes and catalogs information relevant to each ticket. Everything is stored in one central location, helping agents access and resolve tickets more quickly.</p> <p><strong>You don’t know how efficient your support team is.</strong> A shared email inbox can only provide so much help in tracking how many issues your support team resolves in a day. With help desk solutions, tickets can be clearly assigned to individual agents and marked as resolved as needed. This increases accountability within your team and helps you identify potential delays in issue resolution. Many help desk software also have analytics and reporting tools that provide accurate numbers on metrics such as response times.</p> </div> </div><div class="article-section"> <h3 id="common-applications-for-help-desk-software"><span class="cat-icon cat-icon--examples"></span>Common Applications for Help Desk Software</h3> <div class="article-section__text"> <p>Help desk software solutions are highly versatile applications that can be used by various teams and different types of users. Here are some common applications of help desk solutions today:</p> <p><strong>IT management.</strong> IT professionals comprise a large sector of help desk software users. Through help desk software, IT teams can easily track and monitor issues that users encounter with the technology used by the company. For instance, these applications can support IT professionals in servicing hardware or software requests from other departments.</p> <p><strong>Software development.</strong> Help desk solutions are commonly used in software development settings as well. This is particularly true for bug tracking purposes, as end-users of applications can easily notify developers of issues they encounter. The software also helps developers monitor bug reports and unresolved issues.</p> <p><strong>Customer service.</strong> Help desk software is an indispensable tool for fast, effective customer service. The software provides customers with self-service options for resolving issues. Customers can submit tickets with relevant information on what they need, making it easier for agents to respond to these queries.</p> <p><strong>HR and recruitment.</strong> HR and recruitment teams often receive tons of requests involving interview schedules, training for employees, and additional information on salary and benefits. Help desk software can provide canned responses based on the information provided and route more complicated questions to the right team member for efficient resolution.</p> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div id="category-related-resources" class="category__related order-4 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <h3>Related Resources</h3> <ul> <li><a href="/what-are-best-free-web-based-help-desk-software-solutions-for-a-startup/" title="What Are the Best Free, Web-Based Help Desk Software Solutions for a Startup?">What Are the Best Free, Web-Based Help Desk Software Solutions for a Startup?</a></li> <li><a href="/how-to-choose-the-best-help-desk-software-for-a-mid-size-business/" title="How To Choose The Best Help Desk Software For A Mid-Size Business?">How To Choose The Best Help Desk Software For A Mid-Size Business?</a></li> <li><a href="/list-of-help-desk-software-companies-of-2018/" title="List of Help Desk Software Companies of 2024">List of Help Desk Software Companies of 2024</a></li> <li><a href="/why-is-help-desk-software-useful/" title="Why Is Help Desk Software Useful?">Why Is Help Desk Software Useful?</a></li> <li><a href="/how-much-does-help-desk-software-cost-comparison-of-pricing-plans/" title="How Much Does Help Desk Software Cost? 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A Full Guide To Types, Features and Pricing in 2024</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Help Desk Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="103" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/topdesk/" title="TOPdesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TOPdesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/01/FO-TopDesk-Logo-93x48.png 93w, https://s.financesonline.com/uploads/2024/01/FO-TopDesk-Logo.png 186w" /> </div> <p>TOPdesk</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/topdesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alvao/" title="ALVAO" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ALVAO reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/small-3-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/small-3.png 186w" /> </div> <p>ALVAO</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alvao/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/goto-resolve/" title="GoTo Resolve" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoTo Resolve reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96.png 186w" /> </div> <p>GoTo Resolve</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.2 </div> <div class="col col--10 s-price"> $40 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/goto-resolve/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/bolddesk/" title="BoldDesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BoldDesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/06/5f4f1589-9d00-4650-9354-712cfd261427-93x48.jpg 93w, https://s.financesonline.com/uploads/2023/06/5f4f1589-9d00-4650-9354-712cfd261427.jpg 186w" /> </div> <p>BoldDesk</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $12 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/bolddesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w" /> </div> <p>ConnectWise ScreenConnect</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $27 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>22 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/sprinklr-service/" title="Sprinklr Service" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sprinklr Service reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail.png 186w" /> </div> <p>Sprinklr Service</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote. </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/sprinklr-service/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/dynocrm/" title="dynoCRM" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="dynoCRM reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/09/dynoCRM-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/09/dynoCRM-logo-2.png 186w" /> </div> <p>dynoCRM</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/dynocrm/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/deskxpand/" title="DeskXpand" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="DeskXpand reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/04/DeskXpand-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/04/DeskXpand-logo-2.png 186w" /> </div> <p>DeskXpand</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $5 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/deskxpand/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/rezolve/" title="Rezolve.ai" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rezolve.ai reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2-93x48.png 93w, https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2.png 186w" /> </div> <p>Rezolve.ai</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/rezolve/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/hipporello/" title="Hipporello Service Desk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hipporello Service Desk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/04/Hipporello-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/Hipporello-logo-2.png 186w" /> </div> <p>Hipporello Service Desk</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/hipporello/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/halo-service-desk/" title="Halo Service Desk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Halo Service Desk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/04/vp5f01662a94ef411d486e285dcbdf7adc-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/vp5f01662a94ef411d486e285dcbdf7adc.png 186w" /> </div> <p>Halo Service Desk</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> £29 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/halo-service-desk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/botpenguin/" title="BotPenguin" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BotPenguin reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail.png 186w" /> </div> <p>BotPenguin</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $5 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/botpenguin/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>8 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/folder-helpdesk/" title="Folder HelpDesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Folder HelpDesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/08/Folder-HelpDesk-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/08/Folder-HelpDesk-logo-2.png 186w" /> </div> <p>Folder HelpDesk</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $190 </div> <div class="col col--10 s-us"> 92% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/folder-helpdesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/vtenext/" title="vtenext" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="vtenext reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/03/vtenext-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/03/vtenext-logo-2.png 186w" /> </div> <p>vtenext</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/vtenext/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/frontman/" title="Frontman" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Frontman reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/04/frontman2-93x48.png 93w, https://s.financesonline.com/uploads/2020/04/frontman2.png 186w" /> </div> <p>Frontman</p> </a> <div class="col col--20 s-cat "> Help Desk Software </div> <div class="col col--10 s-ss"> 8.1 </div> <div class="col col--10 s-price"> $25 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/frontman/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 13</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item" href="?page=6">6</a><a class="fot-pagination__item" href="?page=7">7</a><a class="fot-pagination__item" href="?page=8">8</a><a class="fot-pagination__item" href="?page=9">9</a><a class="fot-pagination__item" href="?page=10">10</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=13">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>There are lots of cloud-based SaaS programs available in the market and this makes it hard for a firm to select a suitable platform for their requirements. The first element to consider is usability. Be certain about the changes required for your team’s processes and workflow when you implement the software. Buy a system that adapts to your processes and not the other way around.</p> <p>The second factor to consider is the user interface. It should be uncomplicated and easy to use so that your employees get the hang of it quickly. Get them involved in the selection and usage process, and evaluate their daily requirements to find a good fit. Make the users view the demos and try out the free trials and obtain their reviews.</p> <p>The third important feature is scalability. Select a system that can grow with your organization. Though many SaaS vendors offer enterprise plans, these are expensive for a lot of companies. So, check if the platform allows you to export your data and migrate to another software if required. In fact, choose a vendor that allows you to export your data as you can trust their honesty and they are the proper type of SaaS brands you should look to partner with. </p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Help Desk Software</h3> <div class="fot-faq__item"> <a href="#">What is the best help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p>The best help desk software is <a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a> because of its top-of-the-line functionalities designed to cater to the needs of small and large companies. It is equipped with ticketing tools, collaboration systems, automation options, and reporting modules. With this at your disposal, you can optimize your help desk operations from end to end.</p> <p>The Freshdesk Help Desk system supports both digital and traditional channels allowing you to manage requests from different customer touchpoints. It also leverages artificial intelligence and bots to speed up ticket resolution and allow your agents to focus on attention-demanding customer concerns. In addition, it comes with a team inbox complete with collision detection, smart notifications, ticket merging, and activity logs to help foster a collaborative and streamlined environment for your agents.</p> <p>These aside, Freshdesk also enables users to automate routine tasks such as ticket assignments, report scheduling, and more. This way, you can make sure your support department runs as smoothly as possible. The platform also supports a multitude of integrations so you can extend its capabilities and let seamlessly connect with your current business software ecosystem.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p><strong>Lower manpower costs.</strong> The software provides self-service options that customers can use to proactively resolve the issues they encounter. Faster ticket turnover rates also reduce the need to expand support teams.</p> <p><strong>Easier ticket management.</strong> Help desk software allows support teams to categorize and prioritize tickets, which helps improve agent productivity. This is important especially for teams that receive a high volume of tickets and requests.</p> <p><strong>Improved transparency and accountability.</strong> The software improves transparency into service requests from ticket creation to issue resolution. By assigning specific agents to tickets, the software also ensures accountability.</p> <p><strong>Improved customer service.</strong> The faster your support team resolves issues, the better your business’ reputation becomes among customers. This encourages customer retention and promotes loyalty to your business as well.</p> <p><strong>More efficient knowledge sharing.</strong> The software accurately documents solutions to issues and collects the information in a central hub. This way, the information is easily accessible to anyone who needs it.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p><strong>Self-service.</strong> Help desk software helps users look for solutions to issues by providing product documentation, how-to articles, and FAQs, among other resources. If these solutions are insufficient, users can also submit a ticket.</p> <p><strong>Knowledge management system.</strong> The software provides users with a hub of valuable information about issues and their corresponding solutions. This hub can be easily accessed by any employee and offers advanced search tools.</p> <p><strong>Security.</strong> Oftentimes, these tools offer robust security features to protect the information stored in the system. Enterprise-grade security features include custom SSL certificates, identity management, and IP and network restriction.</p> <p><strong>Integrations.</strong> Many help desk solutions seamlessly integrate with essential business software to facilitate more efficient information sharing. Some help desk solutions, for instance, can integrate with CRM software and project management tools.</p> <p><strong>Reporting.</strong> Help desk platforms often offer reporting capabilities to help you monitor agent productivity and support team performance. Metrics commonly tracked include open tickets and average times for issue resolution.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest help desk software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p>Help desk software is typically designed for ease of use for both customers and support agents. Here are some help desk solutions that have a user-friendly interface:</p> <ul> <li><strong><a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a>.</strong> LiveAgent offers a simple, intuitive interface that boosts adoption rates. The software’s features are easily accessible from a central dashboard, which helps agents resolve more tickets daily and improves overall team productivity.</li> <li><strong><a href="https://reviews.financesonline.com/p/atera/">Atera</a>.</strong> Designed for MSPs and IT professionals, Atera puts all IT management and monitoring functions in one platform. The system also integrates functions for billing and reporting, reducing the need to switch back and forth between software.</li> <li><strong><a href="https://reviews.financesonline.com/p/hubspot-service-hub/">HubSpot Service Hub</a>.</strong> The software provides various modules for engaging customers and resolving their issues. Users can also set up an organized knowledge base to provide self-service options such as articles, documentations, guides, and FAQs.</li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p>There are various help desk software that you can use completely free of charge. Here are some great examples of such help desk solutions:</p> <ul> <li><strong><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>.</strong> Freshdesk offers a Sprout plan that is completely free to use. This version can accommodate unlimited agents and is inclusive of features for email ticketing, social ticketing, knowledge base creation, and call-to-ticket conversion, among other features.</li> <li><strong><a href="https://reviews.financesonline.com/p/wix-answers/">Wix Answers</a>.</strong> If you have a Wix-based website, you can use Wix Answers for free. The software offers a help desk system, ticket management capabilities, and reporting features, along with built-in call center support.</li> <li><strong><a href="https://reviews.financesonline.com/p/jira-service-desk/">Jira Service Desk</a>.</strong> Jira Service Desk has a free plan that offers powerful capabilities for workflow configuration, service request management, and SLA management. The freemium version of the software can be used by up to 3 agents.</li> </ul> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=103#faq-q1", "text": "<p>The best help desk software is <a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a> because of its top-of-the-line functionalities designed to cater to the needs of small and large companies. It is equipped with ticketing tools, collaboration systems, automation options, and reporting modules. With this at your disposal, you can optimize your help desk operations from end to end.</p>\n<p>The Freshdesk Help Desk system supports both digital and traditional channels allowing you to manage requests from different customer touchpoints. It also leverages artificial intelligence and bots to speed up ticket resolution and allow your agents to focus on attention-demanding customer concerns. In addition, it comes with a team inbox complete with collision detection, smart notifications, ticket merging, and activity logs to help foster a collaborative and streamlined environment for your agents.</p>\n<p>These aside, Freshdesk also enables users to automate routine tasks such as ticket assignments, report scheduling, and more. This way, you can make sure your support department runs as smoothly as possible. The platform also supports a multitude of integrations so you can extend its capabilities and let seamlessly connect with your current business software ecosystem.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=103#faq-q2", "text": "<p><strong>Lower manpower costs.</strong> The software provides self-service options that customers can use to proactively resolve the issues they encounter. Faster ticket turnover rates also reduce the need to expand support teams.</p>\n<p><strong>Easier ticket management.</strong> Help desk software allows support teams to categorize and prioritize tickets, which helps improve agent productivity. This is important especially for teams that receive a high volume of tickets and requests.</p>\n<p><strong>Improved transparency and accountability.</strong> The software improves transparency into service requests from ticket creation to issue resolution. By assigning specific agents to tickets, the software also ensures accountability.</p>\n<p><strong>Improved customer service.</strong> The faster your support team resolves issues, the better your business’ reputation becomes among customers. This encourages customer retention and promotes loyalty to your business as well.</p>\n<p><strong>More efficient knowledge sharing.</strong> The software accurately documents solutions to issues and collects the information in a central hub. This way, the information is easily accessible to anyone who needs it.</p>\n" } }, { "@type": "Question", "name": "What are the features of help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=103#faq-q3", "text": "<p><strong>Self-service.</strong> Help desk software helps users look for solutions to issues by providing product documentation, how-to articles, and FAQs, among other resources. If these solutions are insufficient, users can also submit a ticket.</p>\n<p><strong>Knowledge management system.</strong> The software provides users with a hub of valuable information about issues and their corresponding solutions. This hub can be easily accessed by any employee and offers advanced search tools.</p>\n<p><strong>Security.</strong> Oftentimes, these tools offer robust security features to protect the information stored in the system. Enterprise-grade security features include custom SSL certificates, identity management, and IP and network restriction.</p>\n<p><strong>Integrations.</strong> Many help desk solutions seamlessly integrate with essential business software to facilitate more efficient information sharing. Some help desk solutions, for instance, can integrate with CRM software and project management tools.</p>\n<p><strong>Reporting.</strong> Help desk platforms often offer reporting capabilities to help you monitor agent productivity and support team performance. Metrics commonly tracked include open tickets and average times for issue resolution.</p>\n" } }, { "@type": "Question", "name": "What is the easiest help desk software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=103#faq-q4", "text": "<p>Help desk software is typically designed for ease of use for both customers and support agents. Here are some help desk solutions that have a user-friendly interface:</p>\n<ul>\n<li><strong><a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a>.</strong> LiveAgent offers a simple, intuitive interface that boosts adoption rates. The software\u2019s features are easily accessible from a central dashboard, which helps agents resolve more tickets daily and improves overall team productivity.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/atera/\">Atera</a>.</strong> Designed for MSPs and IT professionals, Atera puts all IT management and monitoring functions in one platform. The system also integrates functions for billing and reporting, reducing the need to switch back and forth between software.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/hubspot-service-hub/\">HubSpot Service Hub</a>.</strong> The software provides various modules for engaging customers and resolving their issues. Users can also set up an organized knowledge base to provide self-service options such as articles, documentations, guides, and FAQs.</li>\n</ul>\n" } }, { "@type": "Question", "name": "What is a good free help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=103#faq-q5", "text": "<p>There are various help desk software that you can use completely free of charge. Here are some great examples of such help desk solutions:</p>\n<ul>\n<li><strong><a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a>.</strong> Freshdesk offers a Sprout plan that is completely free to use. This version can accommodate unlimited agents and is inclusive of features for email ticketing, social ticketing, knowledge base creation, and call-to-ticket conversion, among other features.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/wix-answers/\">Wix Answers</a>.</strong> If you have a Wix-based website, you can use Wix Answers for free. The software offers a help desk system, ticket management capabilities, and reporting features, along with built-in call center support.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/jira-service-desk/\">Jira Service Desk</a>.</strong> Jira Service Desk has a free plan that offers powerful capabilities for workflow configuration, service request management, and SLA management. The freemium version of the software can be used by up to 3 agents.</li>\n</ul>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-18T18:44:33+00:00" title="2024-11-18T18:44:33+00:00">November 18, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script> window.addEventListener('FoExitPopupScriptLoaded', function() { fo_show_ep(); }); </script>  <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="fot-social" class="fot-social" data-id="103" data-type="term" data-url="https://financesonline.com/c/help-desk-software/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/topdesk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/topdesk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/topdesk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div>  <style> .footer li { width: 100%!important; float:none; } @media screen and (min-width: 481px) { .footer ul { display: block!important; } } @media screen and (max-width: 480px) { .footer ul { margin-bottom: 0; display: none; } .footer li { width: 50%!important; float:left; } .footer ul:after { content: ''; clear: both; display: block; } .footer__heading { cursor:pointer; } } </style> <div class="footer"> <div class="main-container "> <div class="col col--50 col--sm"> <a href="https://financesonline.com" title="FinancesOnline Homepage" class="footer__title"><span>Finances</span>Online</a> <p><strong>EU Office:</strong> Grojecka 70/13 Warsaw, 02-359 Poland</p> <p><strong>US Office:</strong> 120 St James Ave Floor 6, Boston, MA 02116</p> <a href="/add-product/" class="btn btn--listed" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="col col--50 col--sm"> <div class="col col--33 col--sm"> <div class="footer__heading">Company</div> <ul> <li><a href="/about-us/" title="About Us">About Us</a></li> <li><a href="/contact-us/" title="Contact Us">Contact Us</a></li> <li><a href="/add-product/" title="Add Your Product">Add Your Product</a></li> <li><a href="/careers/" title="Careers">Careers</a></li> <li><a href="/research-center/" title="Research Center">Research Center</a></li> <li><a href="/research-team/" title="Research Team">Research Team</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Policies</div> <ul> <li><a href="/terms-of-use/" title="Terms of Use">Terms of Use</a></li> <li><a href="/privacy-policy/" title="Privacy Policy">Privacy Policy</a></li> <li><a href="/cookies-policy/" title="Cookies Policy">Cookies Policy</a></li> <li><a href="/scoring-methodology/" title="Scoring Methodology">Scoring Methodology</a></li> <li><a href="/ccpa/" title="Do not sell my personal information">Do not sell my personal information</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Content</div> <ul> <li><a href="/write-for-us/" title="Write For Us">Write For Us</a></li> <li><a href="/software-for-small-business/" title="For Small Business">For Small Business</a></li> <li><a href="/topapps/" title="Top Software">Top Software</a></li> <li><a href="https://reviews.financesonline.com/" title="Software reviews">Software reviews</a></li> <li><a href="https://comparisons.financesonline.com/" title="Software comparisons">Software comparisons</a></li> <li><a href="https://alternatives.financesonline.com/" title="Software alternatives">Software alternatives</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="footer__copyright"> <div class="main-container "> <p class="mini-hide">Copyright © 2024 FinancesOnline. 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Best Help Desk Software in 2024 | FinancesOnline