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class="c-category-list__submenu-link ">Unbounce</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/not-compatible-platforms" class="c-category-list__submenu-link ">Not compatible platforms</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoptec" class="c-category-list__submenu-link ">Shoptec</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/weasy" class="c-category-list__submenu-link ">Weasy</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/bigcommerce" class="c-category-list__submenu-link ">BigCommerce</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/wix-new" class="c-category-list__submenu-link ">WiX</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shopify-old" class="c-category-list__submenu-link ">Shopify-old</a> </li> 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class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/434398/chatbots-automation.png');"></div> <div class="c-category-list__link-name"> Chatbots & Automatisierung </div> </a> </li> <li class="c-category-list__item"> <a href="/de_DE/chatbox-einstellungen" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428946/chatbix_settings.png');"></div> <div class="c-category-list__link-name"> Chatbox-Einstellungen </div> </a> </li> <li class="c-category-list__item"> <a href="/de_DE/dashboard" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428947/dashboard.png');"></div> <div class="c-category-list__link-name"> 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class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431418/lcoalisation.png');"></div> <div class="c-category-list__link-name"> Lokalisierung </div> </a> </li> <li class="c-category-list__item"> <a href="/de_DE/ki" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/603101/ai.png');"></div> <div class="c-category-list__link-name"> KI </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845818"> <h1 class="o-answer__heading"> OpenCart </h1> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body">We are no longer developing the plugin for OpenCart, so for some versions, this plugin may not work at all, or may not work correctly. In these cases, it will be necessary to <a href="https://help.smartsupp.com/en_US/smartsupp-chat-code">insert the chat code manually</a> to use Smartsupp.</div> <div class="helpjuice-callout-delete"> </div> </div> <p>Smartsupp <a href="https://www.smartsupp.com/live-chat/">Live Chat</a> & <a href="https://www.smartsupp.com/chatbot/">Chatbots</a> Integration</p> <div class="helpjuice-callout info"> <div class="helpjuice-callout-body">Don't have Smartsupp account yet? <strong><a href="https://www.smartsupp.com/sign/up" target="_blank">Sign up for free</a> </strong>in just 2 minutes.</div> <div class="helpjuice-callout-delete"> </div> </div> <h2>OpenCart 3.0</h2> <p>Choose tutorial: <strong><a class="_ps2id" href="#opencart-3-0" data-ps2id-offset="">OpenCart 3.0</a></strong>, <strong><a class="_ps2id" href="#opencart-2-0" data-ps2id-offset="">OpenCart 2.0</a></strong>, <strong><a class="_ps2id" href="#opencart-1-5" data-ps2id-offset="">Opencart 1.5</a></strong></p> <h2>Download extension</h2> <p><b><a href="https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=24305" target="_blank">Download extension 3.0</a></b> in .ZIP file.</p> <h2>Upload extension</h2> <ol> <li><strong>Extensions > Installer > Upload</strong></li> <li> <strong>Upload</strong> the .ZIP, it will install automatically.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/w3RzIFrAjfpOAG7myvexuvURKuszsy1G.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/w3RzIFrAjfpOAG7myvexuvURKuszsy1G.png" alt="" loading="lazy"></a> <h2>Install extension</h2> <ol> <li> <strong>Extensions > Extensions ></strong> select<strong> Modules ></strong> search for<strong> Smartsupp</strong> </li> <li>Now click <strong>Edit</strong>. If it is not possible click <strong>Install</strong>, refresh page and click <strong>Edit </strong>again.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/LRtSvNEtBjjZT52xfzhXQ89nhB0GqpvE.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/LRtSvNEtBjjZT52xfzhXQ89nhB0GqpvE.png" alt="" loading="lazy"></a> <h2>Login to Smartsupp account</h2> <p>You can <strong>Create free account</strong> or <strong>Connect existing account</strong>.</p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/0WTRmYQRsFJtywvreHMWG203gD5FGOJb.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/0WTRmYQRsFJtywvreHMWG203gD5FGOJb.png" alt="" loading="lazy"></a> <p>If all is ok you will see this page.</p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/xHdwbCf64pHlmLyEZYx1soKn0PQZPbvS.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/xHdwbCf64pHlmLyEZYx1soKn0PQZPbvS.png" alt="" loading="lazy"></a> <h2>Refresh cache</h2> <ol> <li> <strong>Extensions > Modifications</strong> and click blue <strong>Refresh</strong> icon.</li> <li>Open home page of your site, refresh web browser and chat box will be visible.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/ulJhxgLGtgBSABdCiysEykoEuQkWAakC.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/ulJhxgLGtgBSABdCiysEykoEuQkWAakC.png" alt="" loading="lazy"></a> <h3>Known issues</h3> <p>There are some well-known issues in specific OpenCart versions which may affect the proper work of some functions. We provide you solutions for these versions below.</p> <h4>3.0.3.5, 3.0.3.6</h4> <p>There is a bug in these versions which disallows installed plugins to edit the website code (in our case: insert the Smartsupp code on the website). Possible solutions are:</p> <ul> <li>update OpenCart to version 3.0.3.7 or higher – the bug is fixed there</li> <li>use an older version of OpenCart (3.0.3.3 or lower) – the bug doesn't exist here</li> <li>technical people like developers are can edit the OpenCart's modification file according to <a href="https://github.com/opencart/opencart/issues/8142#issuecomment-673445795" target="_blank">this issue</a> </li> </ul> <h2>OpenCart 2.0</h2> <p>Choose tutorial: <strong><a class="_ps2id" href="#opencart-3-0" data-ps2id-offset="">OpenCart 3.0</a></strong>, <strong><a class="_ps2id" href="#opencart-2-0" data-ps2id-offset="">OpenCart 2.0</a></strong>, <strong><a class="_ps2id" href="#opencart-1-5" data-ps2id-offset="">Opencart 1.5</a></strong></p> <h2>Download extension</h2> <p><b><a href="https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=24305" target="_blank">Download extension 2.0</a></b> in .ZIP file.</p> <h2>Upload extension</h2> <ol> <li><strong>Extensions > Extension Installer > Upload</strong></li> <li> <strong>Upload</strong> the .ZIP, it will install automatically. If not click <strong>Continue</strong> and wait for install to finish.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/5SZZiYINtsnrVkrroV5B1rXIlvVexrtu.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/5SZZiYINtsnrVkrroV5B1rXIlvVexrtu.png" alt="" loading="lazy"></a> <h2>Install extension</h2> <ol> <li> <strong>Extensions > Extensions ></strong> select<strong> Modules ></strong> search for<strong> Smartsupp</strong> </li> <li>Now click <strong>Edit</strong>. If it is not possible click <strong>Install</strong>, refresh page and click <strong>Edit </strong>again.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/1q8VapkljtkL5ffRossxCI14CtA5u6ri.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/1q8VapkljtkL5ffRossxCI14CtA5u6ri.png" alt="" loading="lazy"></a> <h2>Login to Smartsupp account</h2> <p>You can <strong>Create free account</strong> or <strong>Connect existing account</strong>.</p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/oHq1k4jTLos1Kbm7NhPgd1HymCNh9beF.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/oHq1k4jTLos1Kbm7NhPgd1HymCNh9beF.png" alt="" loading="lazy"></a> <p>If all is ok you will see this page.</p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/sB36qVbOyOwaimMFyWYPvuAaawJNhVmP.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/sB36qVbOyOwaimMFyWYPvuAaawJNhVmP.png" alt="" loading="lazy"></a> <h2>Refresh cache</h2> <ol> <li> <strong>Extensions > Modifications</strong> and click blue <strong>Refresh</strong> icon.</li> <li>Open home page of your site, refresh web browser and chat box will be visible.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/p7zohSvyqpvjfBEcEcnyk7oopXvI7Mgi.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/p7zohSvyqpvjfBEcEcnyk7oopXvI7Mgi.png" alt="" loading="lazy"></a> <h2>OpenCart 1.5</h2> <p>Choose tutorial: <strong><a class="_ps2id" href="#opencart-3-0" data-ps2id-offset="">OpenCart 3.0</a></strong>, <strong><a class="_ps2id" href="#opencart-2-0" data-ps2id-offset="">OpenCart 2.0</a></strong>, <strong><a class="_ps2id" href="#opencart-1-5" data-ps2id-offset="">Opencart 1.5</a></strong></p> <h2>Download extension</h2> <p><b><a href="https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=24305" target="_blank">Download extension 1.5</a></b> in .ZIP file.</p> <h2>Install extension</h2> <ol> <li>Unzip the file. Upload folders <strong>admin + catalog</strong> to your server using FTP client.</li> <li> <strong>Extensions > Modules</strong>, search for <strong>Smartsupp Live Chat</strong> and click <strong>Install.</strong> </li> <li>Refresh page and now click <strong>Edit</strong>.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/wD128KEIyGFBK5Zk4g9ZQwge7gdZeN5x.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/wD128KEIyGFBK5Zk4g9ZQwge7gdZeN5x.png" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/aNsvKQVYecJi0X7UHhy4XoRI7FgdsoW6.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/aNsvKQVYecJi0X7UHhy4XoRI7FgdsoW6.png" alt="" loading="lazy"></a> <h2>Insert Smartsupp chat ID</h2> <p>Your code is in <strong>Smartsupp - Settings - Chat box - <a href="https://dashboard.smartsupp.com/settings/chatbox/chat-code" target="_blank">Chat code</a></strong>.</p> <ol> <li>Insert <strong>Smartsupp chat ID </strong>which is the single line code you see in Smartsupp Dashboard.</li> <li>Click <strong>Add Module</strong> and use same settings you see under #3 in screenshot and <strong>Save</strong>.</li> </ol> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/kPCkvX8NgsKA172mX6Q4CbVDmo4kxvob.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/kPCkvX8NgsKA172mX6Q4CbVDmo4kxvob.png" alt="" loading="lazy"></a></div> </div> <div class="o-answer__undertext"> <em> Sind Sie noch verwirrt? Kontaktieren Sie uns über die Chat-Box in Ihrem Dashboard und wir werden uns gerne mit Ihnen in Verbindung setzen. Bitte beachten Sie, dass der Kundenservice nur in kostenpflichtigen Paketen enthalten ist. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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