Priority and Courtesy Seating - York Region Transit

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class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1644882344768"> <div> <div class="icrt-sharedContent"><div class="fbg-row lmRow"><div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn"><div class="ge-content ge-content-type-gridHTML" data-ge-content-type="gridHTML"><div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1654019004458" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle=""><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1654019004458"><p><em>Accessible formats or communication supports are available upon request by contacting 1-866-668-3978.</em></p></div></div></div></div></div></div></div></div> </div> <p><img title="Priority and Courtesy Seating Page Banner" src="/en/travelling-with-us/resources/Priority%20and%20Courtesy%20Seating_PB.jpg" alt="Passengers riding the bus"></p> </div> </div> </div> </div> </div> </div> </div> <div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1641406780421" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle="CONTENT"> <div class="fbg-row"> <div class="fbg-col-xs-12"> <div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1641406780421"><p class="IntroParagraph">Show you care - offer your seat to someone who needs it more than you</p> <p><span class="Left">In compliance with Section 49 of Regulation 191-11 under the Accessibility for Ontarians with Disabilities Act (AODA), Ontario's public transit authorities must provide Priority seating designated for use by passengers with disabilities. In addition, a Courtesy seating area is available for those who would also benefit from having a seat near the front of the bus.</span></p> <p> </p> <table class="icrtAccordion"> <tbody> <tr> <td data-name="accParent">Priority Seating</td> </tr> <tr> <td data-name="accChild"> <p><img title="Priority Seating Sign" src="/en/travelling-with-us/resources/Priority-Seating-Sign.jpeg" alt="Priority Seating Sign: seats must be vacated for persons with disabilities" width="400" height="243"></p> <p class="IntroParagraph">Priority seating is for the use of passengers with a disability, and is the designated securement location for persons using a wheelchair or other mobility device. These seats are typically located near the front or ramped entrance of the vehicle.</p> <p class="Left">Designated accessible seating are available near the front of every YRT vehicle. These areas are marked with the accessible symbol or "Priority Seating."</p> <p>Customers who do not have a disability are expected to respect the intended purpose of Priority seating, which means they shall vacate the seat for a person with a disability or at the request of the bus operator.</p> <ul> <li>Use of Priority seating is on a first come-first served basis</li> <li>A person with a disability occupying a Priority seat is NOT required to move for another customer with a disability</li> </ul> <p>Bus operators will provide assistance by asking customers sitting in the Priority seating to move to another seat. In the event the customer occupying the seat chooses not to move, the bus operator will NOT enforce the requirement. To accommodate a person using a wheelchair or other mobility device, bus operators will ask the person(s) occupying the seat to move to another seat near the front of the vehicle. </p> </td> </tr> <tr> <td data-name="accParent">Courtesy Seating</td> </tr> <tr> <td data-name="accChild"> <p class="IntroParagraph"><img title="Courtesy Seating Sign" src="/en/travelling-with-us/resources/Courtesy-Seating-Sign.jpeg" alt="Courtesy Seating Sign: Please offer seat if someone is in needs, such elderlies, pregnant women, and people carrying a child" width="400" height="246"></p> <p class="IntroParagraph">Courtesy seating is intended to provide additional seating for passengers who would benefit from having a seat near the front or door of the vehicle, including but not limited to seniors, expectant mothers, adults travelling with infants/small children or others.</p> <ul> <li>Use of Courtesy seating is on a first come-first served basis.</li> <li>A person occupying a Courtesy seat that has a disability and/or meets the intended purpose of Courtesy seating is NOT required to move for another customer. </li> <li>Bus operators will provide assistance by asking customers sitting in the Courtesy seating to move to another seat. In the event the customer occupying the seat chooses not to move, the bus operator will NOT enforce the requirement.  </li> </ul> <p>Bus operators will NOT intervene in any dispute related to Priority and Courtesy seating. We ask, however, that customers respect this designated seating area and show consideration for those whose need is greater than their own.</p> <p>In the event a customer cannot be accommodated, the bus operator will contact their Control Centre and identify when the next available bus which can accommodate will arrive.</p> <p>Given the vast number and varying degree of disabilities, some of which are invisible, it would be extremely difficult for a third party to determine who is more entitled to the Priority and Courtesy seating area. As such, we expect customers to do the right thing.</p> </td> </tr> <tr> <td data-name="accParent">Frequently Asked Questions (FAQs)</td> </tr> <tr> <td data-name="accChild"> <table class="icrtAccordion"> <tbody> <tr> <td>Why are there both Priority seating and Courtesy seating areas on a bus?</td> </tr> <tr> <td> <p>The Priority seating area is a regulatory requirement under the Accessibility for Ontarians with Disabilities Act (AODA). The Courtesy seating area is provided in addition to the Priority seating area for passengers who may benefit from a seat, but do not have a disability.</p> </td> </tr> <tr> <td>I am a passenger with a disability. What do I do if the Priority seating area is full when I board the bus?</td> </tr> <tr> <td> <p>Politely remind the customers seated in the Priority seating area of its intended use and ask that they make room for you.</p> </td> </tr> <tr> <td>What do I do if the passengers seated in the Priority seating area refuse to move for me?</td> </tr> <tr> <td> <p>Please remember that passengers in the Priority seating area may suffer from a disability that is not easily recognized by others and they may not be comfortable discussing it in public. If the passengers in the Priority seating area do not move when requested, proceed to the Courtesy seating area to find a seat.</p> </td> </tr> <tr> <td>The Priority seating sign states that other passengers MUST vacate for a passenger with a disability. If someone refuses to move for a passenger with a disability, who will make them obey the sign?</td> </tr> <tr> <td> <p>The wording on the sign is a legal requirement under Regulation 191-11 of the AODA, but the Regulation does not provide any reference to enforcement.</p> <p>Given the vast number and varying degree of disabilities, many of which are invisible, it would be extremely difficult for a third party to determine who is more entitled to the Priority seating area. As such, we expect customers to do the right thing.</p> </td> </tr> <tr> <td>Can I ask the operator to force passengers to vacate a seat for me?</td> </tr> <tr> <td> <p>Drivers/operators will not intervene in a dispute between passengers regarding a seat.</p> </td> </tr> <tr> <td>I am a person with a disability. When I board a bus that is full and people are both seated and standing in the Priority seating area, do other passengers need to vacate the bus to make room for me in the Priority seating area?</td> </tr> <tr> <td> <p>No. Public transit is first-come, first-served. Other passengers who have paid a fare are not expected to vacate the bus to make room for other passengers.</p> <p>If you are not comfortable completing your trip without a seat, please wait for the next bus.</p> </td> </tr> <tr> <td>Can I use the Priority seating if I have a child in a stroller?</td> </tr> <tr> <td> <p>The Priority seating area is for the use of passengers with a disability, and is the designated securement location for persons using a mobility device. You may use the Priority seating if it is not occupied, but must vacate the seat for a passenger with a disability or mobility device.</p> <p>Alternatively, you may use the seating area near the rear doors. 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