CINXE.COM
Veteran's Service Card - Canada.ca
<!doctype html> <html class="no-js" dir="ltr" lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head prefix="og: http://ogp.me/ns#"> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta charset="utf-8"/> <title>Veteran's Service Card - Canada.ca</title> <meta content="width=device-width,initial-scale=1" name="viewport"/> <link rel="schema.dcterms" href="http://purl.org/dc/terms/"/> <link rel="canonical" href="https://www.canada.ca/en/department-national-defence/services/benefits-military/transition/service-card.html"/> <link rel="alternate" hreflang="en" href="https://www.canada.ca/en/department-national-defence/services/benefits-military/transition/service-card.html"/> <link rel="alternate" hreflang="fr" href="https://www.canada.ca/fr/ministere-defense-nationale/services/avantages-militaires/transition/carte-service.html"/> <meta name="description" content="Get recognized for your service and stay connected to military and veteran support programs with your Veteran’s service card"/> <meta name="keywords" content="release, vac, veterans affairs, service card, military support"/> <meta name="author" content="National Defence"/> <meta name="dcterms.title" content="Veteran's Service Card"/> <meta name="dcterms.description" content="Get recognized for your service and stay connected to military and veteran support programs with your Veteran’s service card"/> <meta name="dcterms.creator" content="National Defence"/> <meta name="dcterms.language" title="ISO639-2/T" content="eng"/> <meta name="dcterms.subject" title="gccore" content="Military"/> <meta name="dcterms.issued" title="W3CDTF" content="2018-09-11"/> <meta name="dcterms.modified" title="W3CDTF" content="2022-03-03"/> <meta name="dcterms.spatial" content="Canada"/> <meta name="dcterms.identifier" content="National_Defence"/> <meta prefix="fb: https://www.facebook.com/2008/fbml" property="fb:pages" content="378967748836213, 160339344047502, 184605778338568, 237796269600506, 10860597051, 14498271095, 209857686718, 160504807323251, 111156792247197, 113429762015861, 502566449790031, 312292485564363, 1471831713076413, 22724568071, 17294463927, 1442463402719857, 247990812241506, 730097607131117, 1142481292546228, 1765602380419601, 131514060764735, 307780276294187, 427238637642566, 525934210910141, 1016214671785090, 192657607776229, 586856208161152, 1146080748799944, 408143085978521, 490290084411688, 163828286987751, 565688503775086, 460123390028, 318424514044, 632493333805962, 370233926766473, 173004244677, 1562729973959056, 362400293941960, 769857139754987, 167891083224996, 466882737009651, 126404198009505, 135409166525475, 664638680273646, 169011506491295, 217171551640146, 182842831756930, 1464645710444681, 218822426028, 218740415905, 123326971154939, 125058490980757, 1062292210514762, 1768389106741505, 310939332270090, 285960408117397, 985916134909087, 655533774808209, 1522633664630497, 686814348097821, 230798677012118, 320520588000085, 103201203106202, 273375356172196, 61263506236, 353102841161, 1061339807224729, 1090791104267764, 395867780593657, 1597876400459657, 388427768185631, 937815283021844, 207409132619743, 1952090675003143, 206529629372368, 218566908564369, 175257766291975, 118472908172897, 767088219985590, 478573952173735, 465264530180856, 317418191615817, 428040827230778, 222493134493922, 196833853688656, 194633827256676, 252002641498535, 398018420213195, 265626156847421, 202442683196210, 384350631577399, 385499078129720, 178433945604162, 398240836869162, 326182960762584, 354672164565195, 375081249171867, 333050716732105, 118996871563050, 240349086055056, 119579301504003, 185184131584797, 333647780005544, 306255172770146, 369589566399283, 117461228379000, 349774478396157, 201995959908210, 307017162692056, 145928592172074, 122656527842056"> <script type="text/javascript" src="https://www.canada.ca/public/4a968ba310e5637a73786685a4729cdd129476e35554" ></script><script src="//assets.adobedtm.com/be5dfd287373/abb618326704/launch-3eac5e076135.min.js"></script> <link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.15.4/css/all.css" integrity="sha256-mUZM63G8m73Mcidfrv5E+Y61y7a12O5mW4ezU3bxqW4=" crossorigin="anonymous"/> <link rel="stylesheet" href="/etc/designs/canada/wet-boew/css/theme.min.css"/> <link href="/etc/designs/canada/wet-boew/assets/favicon.ico" rel="icon" type="image/x-icon"/> <noscript><link rel="stylesheet" href="/etc/designs/canada/wet-boew/css/noscript.min.css"/></noscript> <script>!function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="KBFUZ-C9D7G-RB8SX-GRGEN-HGMC9",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"KBFUZ-C9D7G-RB8SX-GRGEN-HGMC9",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("<bo"+'dy onload="document._l();">'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e=""=="true"?1:0,t="",n="bdpnbetiiuxdgz2gn5fq-f-2b307f53a-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"39","ak.cp":"368225","ak.ai":parseInt("231651",10),"ak.ol":"0","ak.cr":5,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"28cb530","ak.r":23331,"ak.a2":e,"ak.m":"dscb","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":40178,"ak.gh":"184.86.250.132","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1732669259","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==OUTpt8UR3ZdvvYW7TmMx5kY4AARx/Nxh0Xzq18+jVA/5Yw+sRb0gy6nRhDHBOWi7c56RqhKxT473V5S4gZC/ywD/jdQdedKIf+17flaAM/YDtBwgYsOLspdvVTgSpvuKmTWo/6BagfySNUesSAvPv6hflEwAtKMVsidldQSpiWBUlCxrix5RBVH+xi3xGV4CCDpIZrBm3Tatey8F5Bvs5TSfV401dz0/QmfEsbqSg1jGHQVa2MoHNJm/jV4WTqyfofsXUzfaQ3ZBDLU1+lN7PD9VZ96M6elxB+bNemq0HwdkiY1TMHsQ9G/jrrVvwPjb8st0HxICAASVYT3gpDq69uZSPP+dLTrgDnyXunc5sErZrLsNuwe2O69msdv5rR7CdhweMFPUwuefOcAzPFumjLW5mS35DiF8F+1ShnxZodQ=","ak.pv":"790","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head> <body vocab="http://schema.org/" typeof="WebPage" resource="#wb-webpage"> <div class="par iparys_inherited"> <div class="global-header"><nav><ul id="wb-tphp"> <li class="wb-slc"><a class="wb-sl" href="#wb-cont">Skip to main content</a></li> <li class="wb-slc"><a class="wb-sl" href="#wb-info">Skip to "About government"</a></li> </ul></nav> <header> <div id="wb-bnr" class="container"> <div class="row"> <section id="wb-lng" class="col-xs-3 col-sm-12 pull-right text-right"> <h2 class="wb-inv">Language selection</h2> <div class="row"> <div class="col-md-12"> <ul class="list-inline mrgn-bttm-0"> <li> <a lang="fr" href="/fr/ministere-defense-nationale/services/avantages-militaires/transition/carte-service.html"> <span class="hidden-xs" translate="no">Français</span> <abbr title="Français" class="visible-xs h3 mrgn-tp-sm mrgn-bttm-0 text-uppercase" translate="no">fr</abbr> </a> </li> </ul> </div> </div> </section> <div class="brand col-xs-9 col-sm-5 col-md-4" property="publisher" resource="#wb-publisher" typeof="GovernmentOrganization"> <a href="/en.html" property="url"> <img src="/etc/designs/canada/wet-boew/assets/sig-blk-en.svg" alt="Government of Canada" property="logo"/> <span class="wb-inv"> / <span lang="fr">Gouvernement du Canada</span> </span> </a> <meta property="name" content="Government of Canada"/> <meta property="areaServed" typeof="Country" content="Canada"/> <link property="logo" href="/etc/designs/canada/wet-boew/assets/wmms-blk.svg"/> </div> <section id="wb-srch" class="col-lg-offset-4 col-md-offset-4 col-sm-offset-2 col-xs-12 col-sm-5 col-md-4"> <h2>Search</h2> <form action="/en/department-national-defence/search.html" method="get" name="cse-search-box" role="search"> <div class="form-group wb-srch-qry"> <label for="wb-srch-q" class="wb-inv">Search Canada.ca</label> <input id="wb-srch-q" list="wb-srch-q-ac" class="wb-srch-q form-control" name="q" type="search" value="" size="34" maxlength="170" placeholder="Search National Defence"/> <datalist id="wb-srch-q-ac"> </datalist> </div> <div class="form-group submit"> <button type="submit" id="wb-srch-sub" class="btn btn-primary btn-small" name="wb-srch-sub"><span class="glyphicon-search glyphicon"></span><span class="wb-inv">Search</span></button> </div> </form> </section> </div> </div> <hr/> <div class="container"><div class="row"> <div class="col-md-8"> <nav class="gcweb-menu" typeof="SiteNavigationElement"> <h2 class="wb-inv">Menu</h2> <button type="button" aria-haspopup="true" aria-expanded="false"><span class="wb-inv">Main </span>Menu <span class="expicon glyphicon glyphicon-chevron-down"></span></button> <ul role="menu" aria-orientation="vertical" data-ajax-replace="/content/dam/canada/sitemenu/sitemenu-v2-en.html"> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/jobs.html">Jobs and the workplace</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/immigration-citizenship.html">Immigration and citizenship</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://travel.gc.ca/">Travel and tourism</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/business.html">Business and industry</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/benefits.html">Benefits</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/health.html">Health</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/taxes.html">Taxes</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/environment.html">Environment and natural resources</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/defence.html">National security and defence</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/culture.html">Culture, history and sport</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/policing.html">Policing, justice and emergencies</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/transport.html">Transport and infrastructure</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.international.gc.ca/world-monde/index.aspx?lang=eng">Canada and the world</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/finance.html">Money and finances</a></li> <li role="presentation"><a role="menuitem" tabindex="-1" href="https://www.canada.ca/en/services/science.html">Science and innovation</a></li> </ul> </nav> </div> </div></div> <nav id="wb-bc" property="breadcrumb"><h2 class="wb-inv">You are here:</h2><div class="container"><ol class="breadcrumb"> <li><a href='/en.html'>Canada.ca</a></li> <li><a href='/en/government/publicservice.html'>Working for the government</a></li> <li><a href='/en/government/publicservice/benefitsmilitary.html'>Services and benefits for the military</a></li> <li><a href='/en/department-national-defence/services/benefits-military/transition.html'>Military career transition</a></li> </ol></div></nav> </header> </div> </div> <main property="mainContentOfPage" resource="#wb-main" typeof="WebPageElement" class="container"> <div class="mwstitle section"> <h1 property="name" id="wb-cont" dir="ltr"> Veteran's Service Card </h1> </div> <div class="mwscolumns section"> <div class="row "> <div class="col-md-9"> <div class="mwsbodytext text parbase section"> <p><strong>From: <a href="/en/department-national-defence.html">National Defence</a></strong></p> <h2>All Canadian Armed Forces Veterans may now apply for the new Veteran’s Service Card</h2> <div class="mrgn-tp-md"><figure><img class="cq-dd-image img-responsive thumbnail mrgn-bttm-sm" alt="An image of a hand holding a Veteran's Service Card. The card is bilingual and displays a member's service number, rank on release, surname, given names, record of service and a headshot image." src="/content/dam/themes/defence/services-benefits/20190913-vsc-sample-en.JPG"></figure></div> <h3>Who is eligible</h3> <p>You are eligible to receive a Veteran’s Service Card if you have:</p> <ul> <li>completed basic training and</li> <li>been honourably released from the Canadian Armed Forces.</li> </ul> <h3>How to apply</h3> <p>You may apply for your VSC either online or by mail. We strongly recommend that you apply via the online application portal as it may expedite your request by at least two weeks.</p> <p>Because of privacy and security considerations, we are not authorized to receive or process any Veteran’s Service Card applications by email or by email attachment.</p> <p>We will make every effort to verify eligibility and fulfil requests for the Veteran’s Service Cards within a 90 day period of application.</p> <h4>1. Online</h4> <p>Apply for your card online using the Veteran’s Service Card <a href="https://veterans-service-card.canada.ca">secure online portal</a>.</p> <p style="align: centre;"><a class="btn btn-lg btn-primary" href="https://veterans-service-card.canada.ca">Apply online</a></p> <h4>2. By Mail</h4> <ul> <li>Download the <a href="/content/dam/dnd-mdn/documents/military-benefits/20190919-vsc-application-form-dnd-9036-e.pdf">Veteran’s Service Card Application Form</a> and fill out electronically before printing off. For handwritten submissions, print out the form and and fill out using clear block letters.</li> <li>Ensure you keep one copy of your application for your own records.</li> <li>Include the following with your application form:<ul> <li>a passport-like quality photo;</li> <li>proof of identity such as a scan or photocopy of a valid government-issued photo identification; and</li> <li>a copy of a Canadian Armed Forces certificate of service, if available (optional).</li> </ul> </li> <li>Mail the application form and enclosures (if applicable) to:<br><br> Director General Defence Security<br> National Defence Identification Service<br> Veteran’s Service Card<br> National Defence Headquarters<br> MGen George R. Pearkes Building<br> 101 Colonel By Drive<br> Ottawa, ON K1A 0K2</li> </ul> </div> </div> <div class="col-md-3"> <div class="mwslink-box section"> <section class="lnkbx well"> <h2 class="mrgn-tp-0">Services</h2> <ul> <li> <a href="http://www.veterans.gc.ca/eng/e_services" title="My VAC Account">My VAC Account </a> </li> <li> <a href="http://www.veterans.gc.ca/eng/services/transition/career-transition-services" title="VAC transition services">VAC transition services </a> </li> <li> <a href="/en/department-national-defence/corporate/policies-standards/canada-defence-policy.html" title="Strong, Secure, Engaged: Canada's Defence Policy">Strong, Secure, Engaged: Canada's Defence Policy </a> </li> <li> <a href="https://veterans-service-card.canada.ca/en/" title="Online application portal">Online application portal<br/></a> </li> </ul> </section> </div> </div> </div> </div> <div class="mwsalerts section"> <div class="alert alert-info"> <p>You may not be able to open these forms in your internet browser. To view these PDF forms, you need to:</p> <ol> <li>Use your computer (Mac or PC). The forms may not open on mobile devices (iPads, tablets, mobile phones, etc.).</li> <li><a href="/content/dam/dnd-mdn/documents/military-benefits/20181203-vsc-application-form-dnd-9036-e.pdf">Download the PDF file to your computer</a>. Save the file in a place you can remember.</li> <li>Use Adobe Reader 10 (or higher) to open the form. You can download <a href="http://www.adobe.com/products/acrobat/readstep2_allversions.html">Adobe Reader 10</a> for free from their website.</li> </ol> <p>If you still have issues, read Adobe’s article on how to <a href="https://helpx.adobe.com/ca/acrobat/kb/cant-view-pdf-web.html">solve common issues</a>.</p> </div> </div> <div class="mwsgeneric-base-html parbase section"> <h3>Contact us</h3> <p class="mrgn-bttm-lg">For more information or for assistance, <a href="https://veterans-service-card.canada.ca/en/cu-cu/">contact the Veteran’s Service Card team</a>.</p> </div> <div class="mwsbodytext text parbase section"> <h3><strong>Veteran's Service Card: Frequently Asked Questions (FAQs) and answers </strong></h3> </div> <div class="mwsaccordion-html section"> <details> <summary>Q1. I will be releasing from the Canadian Armed Forces. How do I obtain a card?</summary> <div class="mwsbodytext text parbase section"> <p>A1. The card will be requested by the release section during your first release interview. The release administrator will present the Veteran’s Service Card to you during your final release interview.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q2. How long will it take to receive my Veteran’s Service Card after I apply?</summary> <div class="mwsbodytext text parbase section"> <p>A2. Fulfillment of Veteran’s Service Card requests will depend on the level of demand and the detail and accuracy of the Veterans’ archived military service files. We will make every effort to verify eligibility and fulfil requests for the Veteran’s Service Card within a 90 day period of application. However, due to the volume of requests and the challenges of verifying military service files located in archives, some requests may be delayed for a longer period.</p> <p> </p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q3. Who can I contact to help me with my application for the new Veteran’s Service Card?</summary> <div class="mwsbodytext text parbase section"> <p>A3. Questions regarding the implementation of the Veteran’s Service Card can be directed to <a href="mailto:VSCQuestions.EnquetesCSAC@forces.gc.ca">VSCQuestions.EnquetesCSAC@forces.gc.ca</a>. A toll-free number (1-833-995-0004) is also available to respond to applicant enquiries. All serving Canadian Armed Forces members and veterans are also encouraged to register for a <a href="http://www.veterans.gc.ca/eng/e_services">My VAC Account</a>, which will allow them to learn about the full range of Veterans Affairs Canada benefits and services.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q4. Will I be able to use the new Veteran’s Service Card as an official identification card?</summary> <div class="mwsbodytext text parbase section"> <p>A4. The new Veteran’s Service Card is not intended for official use as an identification card, pursuant to Treasury Board of Canada Secretariat and other guidelines on official identification cards.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q5. What are the advantages of the new Veteran's Service Card?<br/></summary> <div class="mwsbodytext text parbase section"> <p>A5. The new Veteran’s Service Card provides a tangible symbol of recognition for former Canadian Armed Forces members and encourages an enduring affiliation with the Canadian Armed Forces. Some companies and organizations offer discounts to Veterans, but any commercial or other benefits that may accrue to a Veteran’s Service Card holder will be at the discretion of the granting entity.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q6. Does this new card replace the CFOne card?<br/></summary> <div class="mwsbodytext text parbase section"> <p>A6. The Veteran’s Service Card is not intended to replace the CFOne card. Canadian Armed Forces members, veterans, and their families may also apply for a CFOne Card to access programs and services delivered by Canadian Forces Morale and Welfare Services, including the CANEX Rewards Program and the official discount program offered through CF Appreciation Program.<br></p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q7. Can I use my Veteran’s Service Card to gain access to Canadian Armed Forces and / or other NATO facilities? </summary> <div class="mwsbodytext text parbase section"> <p>A7. The new Veteran’s Service Card is not intended for official use as an identification card. Any admission or access to Canadian or other defence facilities would only be granted at their discretion.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q8. I had an NDI 75 card when I released from the Canadian Armed Forces in 2010, but I lost it. Will I be able to get the new card?<br/></summary> <div class="mwsbodytext text parbase section"> <p>A8. An application and verification process to request and obtain a Veteran’s Service Card has been put in place for those Veterans whose previous NDI 75 or CF 75 cards have been lost or damaged. To apply, please visit <a href="http://canada.ca/veterans-service-card">canada.ca/veterans-service-card</a>.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q9. I already have an NDI 75 card. Should I apply for the new card to change it for my old one?</summary> <div class="mwsbodytext text parbase section"> <p>A9. If you already have a previously issued NDI 75 card there is no need to apply for the new Veteran’s Service Card. All Veterans are encouraged to register for a <a href="http://www.veterans.gc.ca/eng/e_services">My VAC Account</a>, which will allow them to learn about the full range of Veterans Affairs Canada benefits and services and connect directly with Veterans Affairs Canada staff.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q10. I served for eight years and was medically released in 2004. I did not receive a NDI 75 card then because I did not have 10 years of service. Am I now eligible for a Veteran’s Service Card?<br/></summary> <div class="mwsbodytext text parbase section"> <p>A10. If you were honourably released on medical grounds, you will receive a Veteran’s Service Card if you apply and the verification process confirms your eligibility during stage three. </p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q11. I released from the Canadian Forces in 1998 after 20 years of service. My original NDI 75 card is old and getting tattered. If I apply for a new card will it look the same as my old one?</summary> <div class="mwsbodytext text parbase section"> <p>A11. The new Veteran’s Service Card is similar to previous versions of the NDI 75 card, but some aspects of the design have been changed.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q12.<strong> </strong>I am a member of the LBGTQ2 community who was dishonourably released from the military in 1970 after serving 12 years, due to my sexual orientation. Under the terms of the apology by the Canadian government to former LGBTQ2 military members, will I now be eligible for a Veteran’s Service Card?<br/></summary> <div class="mwsbodytext text parbase section"> <p>A12. Any person who was released from the military because of their sexual orientation remains eligible to apply for and receive a Veteran’s Service Card. </p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q13. I retired from the Canadian Armed Forces in 2003. I sent in my application for a Veteran’s Service Card by mail in December of 2018 and still haven’t received it. When can I expect to receive my card?</summary> <div class="mwsgeneric-base-html parbase section"> <p>A13. Mail-in Veteran’s Service Card requests sent early by Veterans who released or retired before February 2016 have been retained, and they will be processed beginning on 20 September, 2019. We will make every effort to verify eligibility and fulfil requests for the Veteran’s Service Card within a 90 day period of application.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q14. I served as a naval reservist in the Canadian Armed Forces for five years in the 1980s. Am I eligible for a Veteran’s Service Card?</summary> <div class="mwsgeneric-base-html parbase section"> <p>A14. All Regular and Reserve Force Canadian Armed Forces members who completed basic training and were honourably released are eligible to receive the Veteran’s Service Card upon request. The period of service recognized on the Veteran’s Service Card will include all time served with the Regular Force, Primary Reserve, COATS (formerly CIL/CIC) and Canadian Rangers.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q15. My father was a Veteran who served in the Canadian Forces in the 1980s and is now deceased. I have all his service information. Will I be able to apply for a Veteran’s Service Card in his name on behalf of his estate?</summary> <div class="mwsgeneric-base-html parbase section"> <p>A15. The Veteran’s Service Card will not be issued to deceased members’ estates.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q16. I served in the Canadian Forces when my social insurance number (SIN) was used as a service number. Will my SIN appear on my Veteran’s Service Card?</summary> <div class="mwsgeneric-base-html parbase section"> <p>A16. Former Canadian Armed Forces members / Veterans who served and released at a time when only the SIN was being used as a Canadian Armed Forces service number should provide their social insurance number as a reference in place of a service number when sending in a request for a Veteran’s Service Card. Be assured that the social insurance number will only be used to verify the Veteran's military service record, and it will not appear on the Veteran’s Service Card. If you received a nine character service number following your release from the Canadian Armed Forces, you should use this number on the application when you request the Veteran’s Service Card.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q17. I retired from the Canadian Armed Forces in 1966. I expect that I will have to wait a while for the Veteran’s Service Card while my military service is verified from the archives. When I apply for the card is there anything I can do that will speed up the verification process and help me get it faster?<br/></summary> <div class="mwsgeneric-base-html parbase section"> <p>A17. If you upload or attach a copy of your Canadian Armed Forces certificate of service with your Veteran’s Service Card application, that will speed up the verification process. </p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q18. I served in the Canadian Armed Forces for two separate, non-consecutive periods. The first time was for eight years in the Reserve Force in the 1990s, reaching the rank of Sergeant, and then in the Regular Force, from 2003 to 2007. I was given credit for prior military service when I re-enlisted in 2003, but because I also changed trades I was reduced by two ranks to Corporal. I released for the second time in 2007 as a Master Corporal. Will my Veteran’s Service Card reflect my Sergeant rank?</summary> <div class="mwsbodytext text parbase section"> <p>A18. For administrative consistency, and to maintain the integrity of the Veteran’s Service Card for all veterans, it will show the rank the member held upon final release from the Canadian Armed Forces. There are a number of reasons that a Canadian Armed Forces member’s rank on final release could be lower than at some other time during their period of service. This could include because the member:</p> <ul> <li>temporarily held an acting higher rank;</li> <li>was demoted a rank or more because of a court martial or administrative action; or</li> <li>accepted a reduced rank to re-train when changing environments, components, or military occupations.</li> </ul> <p>The rank on final release is a standard that can be applied equally to all Veteran’s Service Card recipients.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q19. I retired from Canada’s military honourably in 1986. The Veteran’s Service Card e-application portal allows for uploading a certificate of service that shows a Veteran served in the Canadian Armed Forces. I understand that it’s optional, but I’ve been told that my Veteran’Service Card request might be processed faster if I attach a certificate of service with my application. What would such a document look like?</summary> <div class="mwsgeneric-base-html parbase section"> A19. A document that shows that a person served in the Canadian Armed Forces may be called different names (certificate of service, record of service, discharge certificate, release certificate, etc.) and may be dependent on a number of factors, including the period of time when a Veteran served. It could be specific to the Canadian Armed Forces environment (Navy, Army, Air Force, Special Operations Force), component (Regular or Reserve Force), regiment (PPCLI, R22e, Royal Newfoundland Regiment, etc.), branch (engineering, logistics, medical, etc.) or military occupation. Attaching a copy of any former military service document issued by the Canadian Armed Forces that can be authenticated by the Veteran’s Service Card verification team and cross-matched against a Veteran’s former military service file will help in speeding up the application process. </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q20: I tried to submit my Veteran’s Service Card application online, but kept getting an error message and/or I did not get an acknowledgement telling me that my application had been received. Why is this happening?<br/></summary> <div class="mwsgeneric-base-html parbase section"> <p>A20: If your Veteran’s Service Card online application was submitted successfully you should receive the following acknowledgement: <strong>“Your Veteran's Service Card Application form has been submitted successfully and is being processed. Should any additional information be required we will contact you.”</strong></p> <p>If you receive an error message while you are uploading documents as attachments or while you are submitting your application, it may be for one of the following reasons:</p> <ul> <li><strong>Security & Privacy</strong></li> </ul> <p>The Veteran's Service Card e-application portal is configured to ensure Veterans' privacy and security. The anti-malware protection software supporting the portal may reject VSC applications from computers with less secure profiles. It may also reject applications with attachments of documents potentially affected with viruses, or other detected security issues.</p> <ul> <li><strong>Timing Out</strong></li> </ul> <p>There is a time limit within the online form to ensure the security of your data, if the form is not submitted within a certain time limit you will get an error message and will need to restart the application process.</p> <ul> <li><strong>Attachment File Size and Type</strong></li> </ul> <p>The portal will only allow the upload of a maximum file size of 10MB in the following document formats: .jpg, .png and .pdf. Attachments of other file formats, or a total file size of more than 10MB will not be accepted by the system and may result in an error message.</p> <ul> <li><strong>Browser Issues</strong><br>The portal has been tested to work on multiple web browsers, however some browser may work better than others to complete a submission due to their technology and security. The testing of the Veteran's Service Card e-application portal in all browser configurations is ongoing by the technical team to ensure that it can accommodate most technologies.</li> </ul> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q21: I was an Honorary Colonel (or Lieutenant Colonel), can I apply for a Veteran’s Service Card? </summary> <div class="mwsbodytext text parbase section"> <p>A21: No, Honorary appointments are not eligible for a Veteran’s Service Card.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q22: Do I need a Veteran’s Service Card to access benefits and services from Veterans Affairs Canada? </summary> <div class="mwsbodytext text parbase section"> <p>A22: No, the Veteran’s Service Card is not required to access benefits and services from Veterans Affairs Canada.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q23: Will the Veteran’s Service Card help me to access health care in Canada?</summary> <div class="mwsbodytext text parbase section"> <p>A23: No, the Veteran’s Service Card is not required to access health care services from any provincial or territorial health care system.</p> </div> </details> </div> <div class="mwsaccordion-html section"> <details> <summary>Q24: Is the Veteran’s Service Card required to access priority hiring within the federal public service? </summary> <div class="mwsbodytext text parbase section"> <p>A24: No, the Veteran’s Service Card is not required to access priority hiring within the federal public service.</p> </div> </details> </div> <section class="pagedetails"> <h2 class="wb-inv">Page details</h2> <dl id="wb-dtmd"> <dt>Date modified:</dt> <dd><time property="dateModified">2022-03-03</time></dd> </dl> </section> </main> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> <div class="global-footer"> <footer id="wb-info"> <h2 class="wb-inv">About this site</h2> <div class="gc-contextual"><div class="container"> <nav> <h3>National Defence</h3> <ul class="list-col-xs-1 list-col-sm-2 list-col-md-3"> <li><a href="/en/department-national-defence/services/contact-us.html">Contact us</a></li> <li><a href="/en/department-national-defence/corporate/news.html">News</a></li> <li><a href="/en/department-national-defence/corporate/job-opportunities.html">Jobs</a></li> </ul> </nav> </div></div> <div class="gc-main-footer"> <div class="container"> <nav> <h3>Government of Canada</h3> <ul class="list-unstyled colcount-sm-2 colcount-md-3"> <li><a href="/en/contact.html">All contacts</a></li> <li><a href="/en/government/dept.html">Departments and agencies</a></li> <li><a href="/en/government/system.html">About government</a></li> </ul> <h4><span class="wb-inv">Themes and topics</span></h4> <ul class="list-unstyled colcount-sm-2 colcount-md-3"> <li><a href="/en/services/jobs.html">Jobs</a></li> <li><a href="/en/services/immigration-citizenship.html">Immigration and citizenship</a></li> <li><a href="https://travel.gc.ca/">Travel and tourism</a></li> <li><a href="/en/services/business.html">Business</a></li> <li><a href="/en/services/benefits.html">Benefits</a></li> <li><a href="/en/services/health.html">Health</a></li> <li><a href="/en/services/taxes.html">Taxes</a></li> <li><a href="/en/services/environment.html">Environment and natural resources</a></li> <li><a href="/en/services/defence.html">National security and defence</a></li> <li><a href="/en/services/culture.html">Culture, history and sport</a></li> <li><a href="/en/services/policing.html">Policing, justice and emergencies</a></li> <li><a href="/en/services/transport.html">Transport and infrastructure</a></li> <li><a href="https://international.gc.ca/world-monde/index.aspx?lang=eng">Canada and the world</a></li> <li><a href="/en/services/finance.html">Money and finance</a></li> <li><a href="/en/services/science.html">Science and innovation</a></li> <li><a href="/en/services/indigenous-peoples.html">Indigenous peoples</a></li> <li><a href="/en/services/veterans-military.html">Veterans and military</a></li> <li><a href="/en/services/youth.html">Youth</a></li> </ul> </nav> </div> </div> <div class="gc-sub-footer"> <div class="container d-flex align-items-center"> <nav> <h3 class="wb-inv">Government of Canada Corporate</h3> <ul> <li><a href="https://www.canada.ca/en/social.html">Social media</a></li> <li><a href="https://www.canada.ca/en/mobile.html">Mobile applications</a></li> <li><a href="https://www.canada.ca/en/government/about.html">About Canada.ca</a></li> <li><a href="/en/department-national-defence/services/terms-conditions.html">Terms and conditions</a></li> <li><a href="/en/department-national-defence/services/privacy.html">Privacy</a></li> </ul> </nav> <div class="wtrmrk align-self-end"> <img src="/etc/designs/canada/wet-boew/assets/wmms-blk.svg" alt="Symbol of the Government of Canada"/> </div> </div> </div> </footer> </div> </div> <script type="text/javascript">_satellite.pageBottom();</script> <script src="//ajax.googleapis.com/ajax/libs/jquery/2.2.4/jquery.min.js" integrity="sha256-BbhdlvQf/xTY9gja0Dq3HiwQF8LaCRTXxZKRutelT44=" crossorigin="anonymous"></script> <script src="/etc/designs/canada/wet-boew/js/ep-pp.min.js"></script> <script src="/etc/designs/canada/wet-boew/js/wet-boew.min.js"></script> <script src="/etc/designs/canada/wet-boew/js/theme.min.js"></script> </body> </html>