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Customer Support | Kia Connect
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uvo_header--rbr-spacing"> <!-- util_search - only XL // --> <div id="uvo_util_search"> <div class="u_sch_box"> <form class="uvo_util_searchForm" action="/eu/search-result/" method="get"> <div class="uvo_form_plugin"> <button type="submit" title="search">search</button> <label for="header_search_input" class="uvo_text" style="cursor: text;">search</label> <input type="text" title="eu-util-search-title" id="header_search_input" name="keyword" placeholder="SEARCH"/> </div> </form> </div> </div> <!-- //util_search - only XL --> <!-- country_selector - only XL // --> <div class="country-selector__wrapper xl-only"> <ul class="country-selector cselector-tab-xl"> <li class="country-list init-country">CHANGE COUNTRY</li> <li class="country-list cselector-list-tab" countrycode="/at/de"> <a class="countryLink" href="/at"><span class="countryName Austria"></span> <span class="countryInfo"> Austria</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/be/fr"> <a class="countryLink" href="/be/fr"><span class="countryName Belgium"></span> <span class="countryInfo"> Belgium(French)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/be/nl"> <a class="countryLink" href="/be/nl"><span class="countryName Belgium"></span> <span class="countryInfo"> Belgium(Dutch)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/de"> <a class="countryLink" href="/ch/de"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(German)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/fr"> <a class="countryLink" href="/ch/fr"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(French)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/it"> <a class="countryLink" href="/ch/it"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(Italian)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/cz/cs"> <a class="countryLink" href="/cz"><span class="countryName Czech Republic"></span> <span class="countryInfo"> Czech Republic</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/de/de"> <a class="countryLink" href="/de"><span class="countryName Germany"></span> <span class="countryInfo"> Germany</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/dk/da"> <a class="countryLink" href="/dk"><span class="countryName Denmark"></span> <span class="countryInfo"> Denmark</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ee/ee"> <a class="countryLink" href="/content/kuc/ee/ee/home.html"><span class="countryName Estonia"></span> <span class="countryInfo"> Estonia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/es/es"> <a class="countryLink" href="/es"><span class="countryName Spain"></span> <span class="countryInfo"> Spain</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/eu/en"> <a class="countryLink" href="/eu"><span class="countryName European Union"></span> <span class="countryInfo"> European Union</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/fi/fi"> <a class="countryLink" href="/fi"><span class="countryName Finland"></span> <span class="countryInfo"> Finland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/fr/fr"> <a class="countryLink" href="/fr"><span class="countryName France"></span> <span class="countryInfo"> France</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/hu/hu"> <a class="countryLink" href="/hu"><span class="countryName Hungary"></span> <span class="countryInfo"> Hungary</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ie/en"> <a class="countryLink" href="/ie"><span class="countryName Ireland"></span> <span class="countryInfo"> Ireland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/is/is"> <a class="countryLink" href="/is"><span class="countryName Iceland"></span> <span class="countryInfo"> Iceland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/it/it"> <a class="countryLink" href="/it"><span class="countryName Italy"></span> <span class="countryInfo"> Italy</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lt/lt"> <a class="countryLink" href="/content/kuc/lt/lt/home.html"><span class="countryName Lithuania"></span> <span class="countryInfo"> Lithuania</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lu/fr"> <a class="countryLink" href="/lu"><span class="countryName Luxembourg"></span> <span class="countryInfo"> Luxembourg</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lv/lv"> <a class="countryLink" href="/content/kuc/lv/lv/home.html"><span class="countryName Latvia"></span> <span class="countryInfo"> Latvia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/nl/nl"> <a class="countryLink" href="/nl"><span class="countryName Netherlands"></span> <span class="countryInfo"> Netherlands</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/no/nn"> <a class="countryLink" href="/no"><span class="countryName Norway"></span> <span class="countryInfo"> Norway</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/pl/pl"> <a class="countryLink" href="/pl"><span class="countryName Poland"></span> <span class="countryInfo"> Poland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/pt/pt"> <a class="countryLink" href="/pt"><span class="countryName Portugal"></span> <span class="countryInfo"> Portugal</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ro/ro"> <a class="countryLink" href="/ro"><span class="countryName Romania"></span> <span class="countryInfo"> Romania</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/se/sv"> <a class="countryLink" href="/se"><span class="countryName Sweden"></span> <span class="countryInfo"> Sweden</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/sk/sk"> <a class="countryLink" href="/sk"><span class="countryName Slovakia"></span> <span class="countryInfo"> Slovakia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/uk/en"> <a class="countryLink" href="/uk"><span class="countryName UK"></span> <span class="countryInfo"> UK</span> </a> </li> </li> <!--<li class="country-list cselector-list-tab" id="cs-extra-xl-1" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl-2" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl-3" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li>--> </ul> <!--//Do not remove this commented code <ul class="country-selector cselector-tab-xl"> <li class="country-list init-country">CHANGE COUNTRY</li> <li class="country-list cselector-list-tab" countrycode="at-de"> <a class="countryLink" href="#"><span class="countryName Austria" ></span>Austria</a> </li> <li class="country-list cselector-list-tab " countrycode="be-fr"> <a class="countryLink" href="#"><span class="countryName Belgium"></span>Belgium</a> </li> <li class="country-list cselector-list-tab" countrycode="be-nl"> <a class="countryLink" href="#"><span class="countryName Belgium"></span>Belgium</a> </li> <li class="country-list cselector-list-tab" countrycode="at-de"> <a class="countryLink" href="#"><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl" countrycode="be-nl"> <a class="countryLink tab-visibility" id="cs-extra" href="#" ><span class="countryName Belgium" ></span>Belgium</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl" countrycode="at-de"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> </ul>--> </div> <!-- //country_selector - only XL --> </div> <div class="uvo_header_navigation uvo_header--rbr-spacing"> <button type="button" class="uvo_gnb_opener" title="open menu"><span class="sr-only">open menu</span></button> <!-- select language// --> <div class="uvo_select_language"> <p> </p> </div> <!-- //select language --> <!-- gnb// --> <!-- gnb// --> <input type="hidden" id="checkDisclaimer" value="false"/> <nav class="gnbNavigation"> <ul id="uvo_gnb"> <li class="gnbListItem gnbListItem--left"> <a href="/content/kuc/lt/lt/home/product-information.html" class="link" title="Our Products">Our Products</a> <ul class="uvo_nav_dth2"> <li class="category active"> <a href="/content/kuc/lt/lt/home/product-information/in-car-services.html">Kia Connect In-Car Services</a> </li> <li class="category active"> <a href="/content/kuc/lt/lt/home/product-information/app-services.html">Kia Connect App Services </a> </li> <li class="category active"> <a href="/content/kuc/lt/lt/home/product-information/digital-key.html">Kia Digital Key</a> </li> </ul> </li> <li class="gnbListItem gnbListItem--left"> <a href="/content/kuc/lt/lt/home/customer-support.html" class="link" title="Customer Support">Customer Support</a> <ul class="uvo_nav_dth2"> <li class="category active"> <a href="/content/kuc/lt/lt/home/customer-support/faq.html">Frequently Asked Questions </a> </li> <li class="category active"> <a href="/content/kuc/lt/lt/home/customer-support/guides.html">Kia Connect Guides</a> </li> <li class="category active"> <a href="/content/kuc/lt/lt/home/customer-support/contact-form.html">Kia Connect Support</a> </li> </ul> </li> <li class="gnbListItem gnbListItem--left"> <a href="/content/kuc/lt/lt/home/about-us.html" class="link" title="About Kia Connect">About Kia Connect</a> <ul class="uvo_nav_dth2"> <li class="category active"> <a href="/content/kuc/lt/lt/home/about-us/imprint.html">Imprint</a> </li> </ul> </li> <span class="gnbListItem--link"> <a href="/content/kuc/lt/lt/home/store.html" title="Kia Connect Store">Kia Connect Store</a> </span> <li class="gnbListItem--filler"></li> <li class="uvo_configurator uvo_configuratorCarButton gnbListItem--right gnbListItem--extra-item" data-gnb-item="carButton"> <a href="/eu/download-app/" class="uvo_cmpe_btn ctaButton uvo_app_button"><span class="configurator"></span>GET THE APP</a> </li> </ul> <div class="uvo_nav_logo"> <div itemscope="" itemtype="http://schema.org/Organization" class="header_logo"> <h1> <span class="sr-only">Kia</span> <a itemprop="url" href="/content/kuc/lt/lt/home.html"> <img class="uvo_nav_logo__whiteLogo" itemprop="logo" src="/etc.clientlibs/settings/wcm/designs/kia-uvo/clientlibs/clientlib-base/resources/rbr/logo-uvo-white@3x.png" alt="KIA"/> <img class="uvo_nav_logo__blackLogo" itemprop="logo" src="/etc.clientlibs/settings/wcm/designs/kia-uvo/clientlibs/clientlib-base/resources/rbr/logo-uvo-dark@3x.png" alt="KIA"/> </a> </h1> </div> </div> </nav> <!-- //gnb --> <!-- //gnb --> <div class="xl-hidden uvo_header_navigation__searchButton"></div> </div> <div class="uvo_header_navigation--xl-hidden xl-hidden"> <!-- country_selector - mobile // --> <div class="country-selector__wrapper"> <ul class="country-selector cselector-tab-xl"> <li class="country-list init-country">CHANGE COUNTRY</li> <li class="country-list cselector-list-tab" countrycode="/at/de"> <a class="countryLink" href="/at"><span class="countryName Austria"></span> <span class="countryInfo"> Austria</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/be/fr"> <a class="countryLink" href="/be/fr"><span class="countryName Belgium"></span> <span class="countryInfo"> Belgium(French)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/be/nl"> <a class="countryLink" href="/be/nl"><span class="countryName Belgium"></span> <span class="countryInfo"> Belgium(Dutch)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/de"> <a class="countryLink" href="/ch/de"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(German)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/fr"> <a class="countryLink" href="/ch/fr"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(French)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ch/it"> <a class="countryLink" href="/ch/it"><span class="countryName Switzerland"></span> <span class="countryInfo"> Switzerland(Italian)</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/cz/cs"> <a class="countryLink" href="/cz"><span class="countryName Czech Republic"></span> <span class="countryInfo"> Czech Republic</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/de/de"> <a class="countryLink" href="/de"><span class="countryName Germany"></span> <span class="countryInfo"> Germany</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/dk/da"> <a class="countryLink" href="/dk"><span class="countryName Denmark"></span> <span class="countryInfo"> Denmark</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ee/ee"> <a class="countryLink" href="/content/kuc/ee/ee/home.html"><span class="countryName Estonia"></span> <span class="countryInfo"> Estonia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/es/es"> <a class="countryLink" href="/es"><span class="countryName Spain"></span> <span class="countryInfo"> Spain</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/eu/en"> <a class="countryLink" href="/eu"><span class="countryName European Union"></span> <span class="countryInfo"> European Union</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/fi/fi"> <a class="countryLink" href="/fi"><span class="countryName Finland"></span> <span class="countryInfo"> Finland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/fr/fr"> <a class="countryLink" href="/fr"><span class="countryName France"></span> <span class="countryInfo"> France</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/hu/hu"> <a class="countryLink" href="/hu"><span class="countryName Hungary"></span> <span class="countryInfo"> Hungary</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ie/en"> <a class="countryLink" href="/ie"><span class="countryName Ireland"></span> <span class="countryInfo"> Ireland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/is/is"> <a class="countryLink" href="/is"><span class="countryName Iceland"></span> <span class="countryInfo"> Iceland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/it/it"> <a class="countryLink" href="/it"><span class="countryName Italy"></span> <span class="countryInfo"> Italy</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lt/lt"> <a class="countryLink" href="/content/kuc/lt/lt/home.html"><span class="countryName Lithuania"></span> <span class="countryInfo"> Lithuania</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lu/fr"> <a class="countryLink" href="/lu"><span class="countryName Luxembourg"></span> <span class="countryInfo"> Luxembourg</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/lv/lv"> <a class="countryLink" href="/content/kuc/lv/lv/home.html"><span class="countryName Latvia"></span> <span class="countryInfo"> Latvia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/nl/nl"> <a class="countryLink" href="/nl"><span class="countryName Netherlands"></span> <span class="countryInfo"> Netherlands</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/no/nn"> <a class="countryLink" href="/no"><span class="countryName Norway"></span> <span class="countryInfo"> Norway</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/pl/pl"> <a class="countryLink" href="/pl"><span class="countryName Poland"></span> <span class="countryInfo"> Poland</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/pt/pt"> <a class="countryLink" href="/pt"><span class="countryName Portugal"></span> <span class="countryInfo"> Portugal</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/ro/ro"> <a class="countryLink" href="/ro"><span class="countryName Romania"></span> <span class="countryInfo"> Romania</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/se/sv"> <a class="countryLink" href="/se"><span class="countryName Sweden"></span> <span class="countryInfo"> Sweden</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/sk/sk"> <a class="countryLink" href="/sk"><span class="countryName Slovakia"></span> <span class="countryInfo"> Slovakia</span> </a> </li> </li> <li class="country-list cselector-list-tab" countrycode="/uk/en"> <a class="countryLink" href="/uk"><span class="countryName UK"></span> <span class="countryInfo"> UK</span> </a> </li> </li> <!--<li class="country-list cselector-list-tab" id="cs-extra-xl-1" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl-2" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl-3" countrycode="abcd-abcd"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li>--> </ul> <!--//Do not remove this commented code <ul class="country-selector cselector-tab-xl"> <li class="country-list init-country">CHANGE COUNTRY</li> <li class="country-list cselector-list-tab" countrycode="at-de"> <a class="countryLink" href="#"><span class="countryName Austria" ></span>Austria</a> </li> <li class="country-list cselector-list-tab " countrycode="be-fr"> <a class="countryLink" href="#"><span class="countryName Belgium"></span>Belgium</a> </li> <li class="country-list cselector-list-tab" countrycode="be-nl"> <a class="countryLink" href="#"><span class="countryName Belgium"></span>Belgium</a> </li> <li class="country-list cselector-list-tab" countrycode="at-de"> <a class="countryLink" href="#"><span class="countryName Austria"></span>Austria</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl" countrycode="be-nl"> <a class="countryLink tab-visibility" id="cs-extra" href="#" ><span class="countryName Belgium" ></span>Belgium</a> </li> <li class="country-list cselector-list-tab" id="cs-extra-xl" countrycode="at-de"> <a class="countryLink" href="#"id="cs-extra" ><span class="countryName Austria"></span>Austria</a> </li> </ul>--> </div> <!-- //country_selector - mobile --> </div> </div> </header> <!-- //header --> <!-- Main content goes here --> <!-- container// --> <div id="uvo_container"> <div id="contents"> <div class="par parsys"><div class="mainContainer section"> <script type="text/javascript"> var autoRotate = 'false'; window.bannerAutoRotate = (autoRotate == 'true') ? 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<source srcset="/content/dam/kia-uvo/global/assets/main/key-visual/key-visual-contact-us-tablet.jpg" media="(max-width: 1024px)"/> <img src="/content/dam/kia-uvo/global/assets/main/key-visual/keyvisual-1-contact-us-pc.jpg" width="4494" height="2528" alt="customer-service-christin-hume-unsplash"/> </picture> </span> <a href="#" class="main_prev">prev</a> <a href="#" class="main_next">next</a> <div class="text_wrap "> <h2 class="title txt_fff "><a> We Strive To Provide The Best Customer Service </a></h2> <div class="button_wrap"> <a href="/eu/customer-support/faq/" data-clickarea="maincenter" data-actionname="Read the FAQ" class="eut_cmpe_btn_home homepage discover btn-white">Read the FAQ</a> <a href="/eu/customer-support/contact-form/" data-clickarea="maincenter" data-actionname="Read the FAQ" class="eut_cmpe_btn_home homepage caro-cta discover btn-white">Contact Us</a> </div> </div> </div> </div> </div> </ul> </div> </div> </div> <ul class="circles" id="dealer-circles"> <li 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