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Get an overview of our support services below, or <a href="https://web.archive.org/web/20190828171738/https://wpvip.com/enterprise-support/">see what an enterprise client engagement looks like</a>.</p> </div><h2 class="headline headline-align-center global-padding reduce-spacing"><span class="headline-inner">Planning</span></h2><div class="text global-padding"><p style="text-align:center">Advice and training from expert engineers with years of experience supporting WordPress applications at scale.</p> </div><div class="global-padding clearfix"> <div class="callouts"> <div class="callout"> <h3 class="callout-title">Architecture and Design Consulting</h3> <p class="callout-desc">New features, new sites, SEO, integrations with new vendors, adapting existing plugins to fit business cases</p> </div> <div class="callout"> <h3 class="callout-title">Migrations</h3> <p class="callout-desc">Leverage our team鈥檚 depth in migrating content from every major platform at the scale of some of the world鈥檚 largest publishers</p> </div> <div class="callout"> <h3 class="callout-title">Training and Onsite</h3> <p class="callout-desc">We <a href="https://web.archive.org/web/20190828171738/https://wpvip.com/2018/02/26/what-goes-in-to-a-vip-client-onsite/">come to your team in person</a> and/or virtually, in order to develop skills, talk to internal departments, understand needs, solicit feedback on our service聽</p> </div> <div class="callout"> <h3 class="callout-title">WordPress Roadmap</h3> <p class="callout-desc">We'll keep your development teams and PM's informed about upcoming WordPress functionality and how to use it</p> </div> <div class="callout"> <h3 class="callout-title">Continuity</h3> <p class="callout-desc">As resources change throughout your project, our team provides consistency in implementation as well as context for the past, present, and future</p> </div> <div class="callout"> <h3 class="callout-title">Third Party Collaboration</h3> <p class="callout-desc">Work with major third parties such as Google AMP/PWA and Facebook Instant on their plugins and related issues</p> </div> </div> </div> <h2 class="headline headline-align-center global-padding reduce-spacing"><span class="headline-inner">Deployment and Operations</span></h2><div class="text global-padding"><p style="text-align:center">Hands-on code review and assistance, contextual recommendations on workflow and governance, and platform maintenance and support on your behalf.</p> </div><div class="global-padding clearfix"> <div class="callouts"> <div class="callout"> <h3 class="callout-title">Review and Deploy Code</h3> <p class="callout-desc">Sync up with your dev pipeline to assure high quality, performant code, and help you avoid technical debt</p> </div> <div class="callout"> <h3 class="callout-title">Best Practices</h3> <p class="callout-desc">Provide feedback to teams on development and QA practices from the best of the best</p> </div> <div class="callout"> <h3 class="callout-title">Security Consultations</h3> <p class="callout-desc">Custom briefing sessions with and recommendations from our security leadership as new needs and concerns arise</p> </div> <div class="callout"> <h3 class="callout-title">Continuous Integration</h3> <p class="callout-desc">We manage hundreds of releases each day across our platform and can help your teams improve integration and delivery processes </p> </div> <div class="callout"> <h3 class="callout-title">Ops Assistance</h3> <p class="callout-desc">Assist product operations teams on all aspects of running applications</p> </div> <div class="callout"> <h3 class="callout-title">Application Management Training</h3> <p class="callout-desc">Help applications scale in ways the original developers didn鈥檛 originally plan for</p> </div> <div class="callout"> <h3 class="callout-title">Core Upgrades</h3> <p class="callout-desc">No worries with versions or maintenance windows. Smooth and seamless deployment of WordPress core, key plugins, and security upgrades</p> </div> <div class="callout"> <h3 class="callout-title">New Feature Rollouts</h3> <p class="callout-desc">Ensure smooth rollouts of features and sites in step with your roadmaps</p> </div> </div> </div> <h2 class="headline headline-align-center global-padding reduce-spacing"><span class="headline-inner">Issues and Monitoring</span></h2><div class="text global-padding"><p style="text-align:center">Problem solving and debugging, proactive monitoring and analysis, and everything it takes to keep your sites running at optimal performance day in and day out.</p> </div><div class="global-padding clearfix"> <div class="callouts"> <div class="callout"> <h3 class="callout-title">Expert Debugging</h3> <p class="callout-desc">We debug and solve difficult and hard to reproduce problems, as if they were our own</p> </div> <div class="callout"> <h3 class="callout-title">Urgent Issue Response</h3> <p class="callout-desc">Immediate and efficient response protocols for mission critical needs</p> </div> <div class="callout"> <h3 class="callout-title">Performance Monitoring</h3> <p class="callout-desc">We will pick up and address internal and external performance problems in applications and report back to the development team</p> </div> <div class="callout"> <h3 class="callout-title">24/7 Reliance</h3> <p class="callout-desc">We will identify and fix errors as they arise, 24 hours a day, 7 days a week</p> </div> <div class="callout"> <h3 class="callout-title">Proactive Fixes</h3> <p class="callout-desc">As issues and alerts arise, we address them directly where possible and report back to the development team</p> </div> <div class="callout"> <h3 class="callout-title">Traffic Analysis</h3> <p class="callout-desc">We鈥檒l help you make sense of strange traffic patterns and other anomalies that defy immediate explanation</p> </div> </div> </div> <div class="text global-padding"><p>With so much going on throughout each phase of your project, it’s on us to make sure working with us remains simple and straightforward from kickoff to launch and every day thereafter. This is where our Technical Account Engineers make all the difference.</p> <p>Read about what it’s like to work with them, our Code Review team, and our Support Engineers:聽<a href="https://web.archive.org/web/20190828171738/https://wpvip.com/your-vip-support-experience/">Your VIP Support Experience</a></p> </div><nav class="module-post-navigation global-padding"> <ul class="post-navigation"> <li class="post-navigation-desc"> <svg class="svg-icon svg-icon-arrow-left" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 20 16.9"><path d="M0.2 9L8 16.7c0.2 0.2 0.6 0.2 0.8 0l0.6-0.6c0.2-0.2 0.2-0.6 0-0.8L4 10C3.9 9.9 4 9.6 4.2 9.6h15.2C19.8 9.6 20 9.3 20 9V8.1c0-0.3-0.2-0.6-0.6-0.6H4.1c-0.2 0-0.3-0.2-0.2-0.4l5.5-5.5c0.2-0.2 0.2-0.6 0-0.8L8.8 0.2C8.6 0 8.2 0 8 0.2L0.2 8C-0.1 8.3-0.1 8.8 0.2 9z"/></svg><span class="post-navigation-desc-text">Continue exploring</span><svg class="svg-icon svg-icon-arrow-right" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 20 16.9"><path d="M19.8 7.9L12 0.2c-0.2-0.2-0.6-0.2-0.8 0l-0.6 0.6c-0.2 0.2-0.2 0.6 0 0.8L16 6.9c0.1 0.1 0 0.4-0.2 0.4H0.6C0.2 7.3 0 7.6 0 7.9v0.9c0 0.3 0.2 0.6 0.6 0.6h15.3c0.2 0 0.3 0.2 0.2 0.4l-5.5 5.5c-0.2 0.2-0.2 0.6 0 0.8l0.6 0.6c0.2 0.2 0.6 0.2 0.8 0l7.8-7.8C20.1 8.6 20.1 8.1 19.8 7.9z"/></svg> </li> <li class="post-navigation-left"> <a href="https://web.archive.org/web/20190828171738/https://wpvip.com/infrastructure/" class="button"><span class="button-inner">Infrastructure</span></a> </li> <li class="post-navigation-right"> <a href="https://web.archive.org/web/20190828171738/https://wpvip.com/our-approach/" class="button"><span class="button-inner">Our Approach</span></a> </li> </ul> </nav> </main> </div> </div> <div class="contact-form-wrapper"> <div class="contact-form-info"> <div class="contact-form-info-wrapper"> <div class="contact-form-content"> <h2 class="contact-form-title"><strong>Ready to get started?</strong></h2> <h3 class="contact-form-subtitle">Drop us a note.</h3> <p>No matter where you are in the planning process, we鈥檙e happy to help, and we鈥檙e actual humans here on the other side of the form. 馃憢 We鈥檙e here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. 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