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id="gcwu-bc"> <h2>Breadcrumb trail</h2> <div id="gcwu-bc-in"> <ol> <li> <a href="/web/20130809153834/http://www.cra-arc.gc.ca/menu-eng.html">Home</a> </li> <li> <a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/menu-eng.html">Contact us</a> </li> <li>Telephone numbers</li> </ol> </div> </div> </nav>  </header> </div> </div> <div id="wb-core"> <div id="wb-core-in" class="equalize"> <div id="wb-main" role="main"> <div id="wb-main-in">  <h1 id="wb-cont">Telephone numbers</h1><div class="module-alert"> <p>If your enquiry requires us to access your account and release personal information, we will ask you to identify yourself. Please be prepared to provide the following:</p> <ul> <li>your social insurance number or business number;</li> <li>your name or business name;</li> <li>your complete address or complete business address;</li> <li>your date of birth (individual accounts only);</li> <li>for individual and trust accounts, details from your account or your most recently assessed return, notice of assessment, reassessment, or other tax document; and</li> <li>for business accounts, details from your business account or your most recently assessed business-related tax information return.</li> </ul> </div> <p>Also see our telephone numbers for making <a href="#bnfts">payment arrangements</a>.</p> <div class="wet-boew-zebra"> <h2>Enquiries</h2> <table cellpadding="4" cellspacing="2"> <tbody> <tr> <td class="width-70"><strong>TIPS (Tax Information Phone Service)</strong><br/>This automated phone service provides information to individuals and businesses (Calls from anywhere in Canada and the United States)</td> <td><strong>1-800-267-6999</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tps/menu-eng.html">Services offered</a></td> </tr> <tr> <td class="width-70"><a id="ndvl-phn" name="ndvl-phn"><strong>Individual income tax and Trust enquiries</strong></a><br/>Tax information for individuals and trusts, including personal income tax returns, instalments, RRSPs, and the Working Income Tax Benefit <br/>(Calls from anywhere in Canada and the United States) <br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/phnstndrd-eng.html">Hours of service and service standard</a></td> <td><strong>1-800-959-8281</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tx/ndvdls/myccnt/menu-eng.html">My Account</a></td> </tr> <tr> <td class="width-70"><strong>Telerefund</strong><br/>This automated phone service provides information about your income tax refund.</td> <td><strong>1-800-959-1956</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tx/ndvdls/myccnt/menu-eng.html">My Account</a></td> </tr> <tr> <td class="width-70"><strong>Businesses and self-employed individuals</strong><br/>Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships (Calls from anywhere in Canada and the United States)<br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/phnstndrd-eng.html">Hours of service and service standard</a></td> <td><strong>1-800-959-5525</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tx/bsnss/myccnt/menu-eng.html">My Business Account</a></td> </tr> <tr> <td><strong>Universal Child Care Benefit, Canada Child Tax Benefit</strong><br/>UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances (Calls from anywhere in Canada and the United States)<br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/phnstndrd-eng.html">Hours of service and service standard</a></td> <td><strong>1-800-387-1193</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/bnfts/menu-eng.html">See Web pages</a></td> </tr> <tr> <td><strong><a name="gst"></a>GST/HST credit for Individuals</strong><br/>GST/HST credit and related provincial and territorial programs (Calls from anywhere in Canada and the United States)<br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/phnstndrd-eng.html">Hours of service and service standard</a></td> <td><strong>1-800-959-1953</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/bnfts/gsthst/menu-eng.html">See Web pages</a></td> </tr> <tr> <td><strong>Provincial Programs for Ontario (PPO)</strong> <span><span><span><span></span></span></span></span> <p>Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), <span>the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), and the Ontario senior homeowners' property tax grant (OSHPTG) payment. </span>(Calls from anywhere in Canada and the United States)<br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hrs-eng.html">Hours of service</a></p> </td> <td><strong>1-877-627-6645</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/bnfts/rltd_prgrms/ntr-eng.html">See Web pages</a></td> </tr> <tr> <td><strong>Forms and publications</strong><br/>Order publications online or download from the CRA site. You can also use the toll free number to order</td> <td><a href="/web/20130809153834/http://www.cra-arc.gc.ca/formspubs/rqst-eng.html">Order online or get phone numbers and hours of service</a></td> </tr> <tr> <td><strong>International tax and non-resident enquiries</strong><br/>International and non-resident enquiries</td> <td><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/ntrntnlnqrs-eng.html">Phone numbers and hours of service</a></td> </tr> <tr> <td><strong><em>e-Services</em> Helpdesk for individuals</strong><br/>Call these numbers when you cannot access My Account or Quick Access, or when you need help with NETFILE or Represent a Client</td> <td><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hdsk-nd-eng.html">Phone numbers and hours of service</a></td> </tr> <tr> <td><strong><em>e-Services</em> Helpdesk for businesses</strong><br/>Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically, Represent a Client, or Payroll Deductions Online Calculator</td> <td><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hdsk-bs-eng.html">Phone numbers and hours of service</a></td> </tr> <tr> <td><strong>Corporation Internet Filing Help Desk</strong><br/>Call these numbers when you need help with Corporation Internet Filing</td> <td><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tx/bsnss/crpnt/hrs-eng.html#P35_1022">Phone numbers and hours of service</a></td> </tr> <tr> <td class="width-70"><strong>TTY (Teletypewriter)</strong><br/>For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment.<br/><strong>Note:</strong> If you use an <strong>operator-assisted relay service</strong>, call our regular telephone numbers on this page instead of the TTY number. (Calls from anywhere in Canada and the United States)</td> <td><strong>1-800-665-0354</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/tx/ndvdls/sgmnts/dsblts/srvcs/menu-eng.html#hphs">More information and hours of service</a></td> </tr> <tr> <td class="width-70"><strong>Charities Client Service</strong><br/>Get information about registered charities</td> <td><strong>1-800-267-2384</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/chrts-gvng/chrts/cntct/cntct-eng.html">Hours of service</a></td> </tr> </tbody> </table> <a name="bnfts"></a> <h2>Payment arrangements</h2> <table cellpadding="4" cellspacing="2"> <tbody> <tr> <td class="width-70"><strong>Income tax</strong><br/>Discuss income tax payment arrangements with an agent<br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hrs-eng.html#payment">Hours of service</a></td> <td><strong>1-888-863-8657</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/esrvc-srvce/tx/ndvdls/myccnt/menu-eng.html">My Account</a></td> </tr> <tr> <td class="width-70"><strong>Child and family benefits overpayments</strong><br/>Discuss Child and family benefits overpayments and make payment arrangements with an agent.</td> <td><strong>1-888-863-8662</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hrs-eng.html#cf-bnf">Hours of service</a></td> </tr> <tr> <td class="width-70"><strong>Other payment arrangements</strong><br/>Discuss payment arrangements for debts owing to Human Resources and Skills Development Canada,  such as;  defaulted Canada Student loans, Employment Insurance Overpayments, Employment Programs overpayments and Canada Pension Plan overpayments.</td> <td><strong>1-866-864-5823</strong><br/><br/><a href="/web/20130809153834/http://www.cra-arc.gc.ca/cntct/hrs-eng.html#thr">Hours of service</a></td> </tr> </tbody> </table> </div> <dl id="gcwu-date-mod" 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