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x='0' y='0' height='100%25' width='100%25' href='/images/brush.svg'/%3E%3C/svg%3E")" src="/images/brush.svg"/><span class="w-full justify-between flex items-center gap-2 relative z-10"><span class="z-10">Why Krystal?</span><svg class="block shrink-0 stroke-2 w-5 h-5 z-10" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#chevron-down"></use></svg></span></button></li></ul></div><div class="hidden lg:flex-center col-span-3 gap-6"><button class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent text-gray-900 hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base p-0 h-full whitespace-nowrap relative py-3" type="button" id="nav-button-4"><span class="w-full justify-between flex items-center gap-2 relative z-10"><span class="z-10">Support</span><svg class="block shrink-0 stroke-2 w-5 h-5 z-10" 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We'll be delighted to help.</p></div></div></div></div><main class="py-16 space-y-16 md:py-24 md:space-y-24" id="main-content"><div class="relative flex-center"><div class="mx-auto w-full max-w-[768px] px-4 z-10 md:p-0"><div class="bg-gray-50 border border-gray-800 px-6 py-8 md:p-16 md:py-12"><div class="space-y-4"><h2 class="text-gray-900 text-h-xs lg:text-h-sm font-semibold">Search our Knowledge Base</h2><p class="text-gray-600 text-base">We have an extensive collection of articles published on our official support website to help our clients solve the most common problems.</p><form action="https://help.krystal.io/search" class="space-y-4 md:space-y-0 md:space-x-3 flex items-center flex-col md:flex-row"><div class="flex-grow w-full h-full"><label class="sr-only" for="search-knowledge">Your search query</label><div class="flex items-stretch rounded-lg flex-1"><input class="bg-white block flex-1 min-w-0 rounded-lg shadow-xs text-base placeholder:text-gray-500 focus:outline-0 focus:ring-4 focus:ring-offset-0 focus:ring-gray-50 focus:rounded-lg px-[13px] py-[9px] border border-gray-300 focus:border-gray-300 w-full h-[48px]" type="text" id="search-knowledge" name="query" placeholder="e.g. Configure email client" required="" value=""/></div></div><button class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center justify-center gap-2 font-semibold disabled:cursor-default bg-gray-900 border-gray-900 hover:bg-gray-800 hover:border-gray-800 disabled:bg-gray-200 disabled:border-gray-200 disabled:opacity-50 focus:outline-0 focus:ring focus:ring-gray-100 text-white py-[11px] px-[19px] w-full md:w-auto m-0" type="submit">Search</button></form></div></div></div><div class="absolute bottom-50 w-full border-b border-gray-800 z-0"></div></div><section class=""><div class="mx-auto max-w-7xl px-4 md:px-8 w-full flex flex-col"><div class="flex flex-col md:flex-row justify-between items-start md:items-center gap-y-6 gap-x-6 pb-12 md:pb-16"><div class="flex flex-col max-w-[768px] items-start"><p class="tracking-[0.04em] uppercase text-base font-semibold mb-3 text-gray-600">Getting in touch</p><h2 class="text-gray-900 text-h-sm lg:text-h-md font-semibold mb-5">Let’s find the right help for you</h2><p class="text-gray-600 text-lg md:text-xl"></p></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 mb-10 md:mb-16 lg:grid-cols-6"><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-question-circle"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Pre-Sales Enquiries</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">Not sure which plan might be right for you, or looking to find out more information about specs or setup? That's what we're here for! Start a live chat or call us on <a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 disabled:cursor-default justify-start border-transparent hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base text-gray-600 p-0 underline font-thin" href="tel:+442080501337">020 8050 1337</a>.</p><button class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" type="button">Start a Live Chat<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></button></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#life-buoy-01"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Existing Clients</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">If you can't find what you're looking for on our dedicated <a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 disabled:cursor-default justify-start border-transparent hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base text-gray-600 p-0 underline font-thin" href="https://help.krystal.io">Support Site</a> then don't worry! That's what we're here for! Ticket, live chat, and phone support are available from your <a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 disabled:cursor-default justify-start border-transparent hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base text-gray-600 p-0 underline font-thin" href="/client">Client Area</a>.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/client/support/new">Raise a Support Ticket<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#shield-zap"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Abuse and Copyright Issues</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">We take abuse very seriously. To report abuse please e-mail <a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 disabled:cursor-default justify-start border-transparent hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base text-gray-600 p-0 underline font-thin" href="mailto:abuse@krystal.io">abuse@krystal.io</a> where we'll look into the report, take any action required, and respond back to you.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="mailto:abuse@krystal.io">Report Abuse<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 lg:grid-cols-6 mb-0 md:mb-0 lg:mb-0"><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-alert-circle"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Complaints</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">Krystal is dedicated to providing the best service possible within the hosting industry. Please visit our complaints page to lodge a concern or complaint to help improve our service.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="/complaints">Lodge a Complaint<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-chat-circle"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Discord Community</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">While not an official support channel, we have an active Krystal Discord community where members often help each other out, discuss a range of topics, and chat with our staff.</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0" href="https://discord.com/invite/krystal">Join the Discord Community<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#marker-pin-01"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Our Address</h3><div class="flex flex-col h-full justify-between space-y-5"><ul><li class="text-gray-600">Krystal Hosting Ltd</li><li class="text-gray-600">124 City Road</li><li class="text-gray-600">London</li><li class="text-gray-600">EC1V 2NX</li></ul></div></div></div></div></div></section></main></div><footer><section class="pb-12 space-y-10 lg:space-y-16" id="footer-nav"><div class="border-t border-b border-gray-900 py-8 md:py-12"><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="md:flex md:flex-wrap md:gap-x-4"><h2 class="text-gray-900 text-h-xs lg:text-h-sm font-semibold mb-4 md:basis-full">We’re rated Excellent</h2><div class="flex flex-col gap-2 md:flex-row md:gap-4 md:items-center"><div class="flex items-center gap-1"><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div><div class="bg-grass-500 flex items-center justify-center p-[5px] rounded-sm"><svg class="block shrink-0 stroke-2 text-white h-4 w-4" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#star"></use></svg></div></div><p class="font-medium text-gray-700"><strong>4.8</strong> out of 5 based on <strong>1,748</strong> reviews</p></div><div class="hidden md:block w-px bg-gray-200 h-6"></div><p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent disabled:text-gray-300 text-base text-gray-700 hover:text-gray-600 focus:text-gray-700 p-0 pt-4 md:pt-0" href="/reviews">View all reviews<svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-right"></use></svg></a></p></div></div></div><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="md:flex flex-col lg:flex-row lg:gap-16"><div class="mb-12 md:max-w-sm lg:mb-0 space-y-8 lg:max-w-[288px]"><img alt="Krystal" fetchpriority="high" width="128" height="32" decoding="async" data-nimg="1" class="undefined next-exported-image-blur-svg" style="color:transparent" src="/images/logo.svg"/><p class="text-gray-600">Over 20 years of experience have gone in to creating the perfect cloud hosting platform.</p><ul class="flex items-center gap-6 flex-wrap"><li class="flex-shrink-0"><svg class="block shrink-0 stroke-2 h-auto w-auto" xmlns="http://www.w3.org/2000/svg" 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xmlns:xlink="http://www.w3.org/1999/xlink" alt="1% For The Planet" height="40" width="96.89"><use xlink:href="/sprites/partners-03234adc.svg#ftp"></use></svg></a></li></span></ul><p class="text-gray-600 hidden lg:block">© 2002-2024 Krystal Hosting Ltd. <br class="hidden xl:block"/> All rights reserved.</p></div><div class="grid b-12 md:flex lg:grid grid-cols-2 gap-x-6 md:gap-x-8 gap-y-8 md:justify-between md:auto-cols-fr lg:grid-cols-4 lg:gap-x-11"><div class="space-y-4"><p class="text-sm font-semibold uppercase text-gray-500">Services</p><ul class="space-y-3"><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/domains">Domain names </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting">Web hosting </a></li><li class="font-semibold text-md text-gray-600 hover:text-gray-700"><a class="flex items-center" href="/hosting/business">Business hosting </a></li><li 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