Index Insider: How Provider Ecosystems Will Evolve in 2025

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style="background-image:url('https://isg-one.com/images/default-source/default-album/index-insider-how-provider-ecosystems-will-evolve-in-2025.tmb-th1903-746.jpg?Culture=en&sfvrsn=d2fab31_1');"></div> <div class="col-lg-6 pl-lg-8 d-flex flex-column"> <div class="mb-5"> <h1 class="display-4 mb-3"> Index Insider: How Provider Ecosystems Will Evolve in 2025 </h1> </div> <div class="d-flex align-items-center mt-auto ml-1 mb-4 z-index-2 position-relative noprint"> <span class="d-block small font-weight-bold text-cap mr-2">Share:</span> <button class="btn btn-xs btn-icon btn-soft-secondary rounded-circle ml-2 link-share"> <i class="fas fa-share-alt"></i> </button> <div class="share-popup d-none"> <div class="d-flex align-items-center"> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" data-href="https://isg-one.com/research/isg-index-insider/articles/index-insider--how-provider-ecosystems-will-evolve-in-2025" target="_blank" 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class="border-top border-bottom py-2 my-3"> <div class="media align-items-center flex-wrap w-100"> <div class="author-item d-flex align-items-center mx-2 p-1"> <div class="avatar avatar-circle flex-lg-shrink-0 flex-grow-0"> <img class="avatar-img" src="/images/default-source/default-album/dornan-michael-pic-sq.tmb-th100-100.jpg?Culture=en&sfvrsn=debed731_1" alt="Michael Dornan"> </div> <div class="media-body font-size-1 ml-2 mr-2"> <p class="m-0"><a href="/who-we-are/people/michael-dornan">Michael Dornan</a></p> </div> </div> </div> </div> </div> </div> </div>  <div class="space-bottom-2"> <div class="row"> <div class="mobile-sticky"> <nav class="toc article-toc" data-toc-title="Table of Contents" data-toc-auto data-toc-target=".article-content"></nav> </div> <div class="col article-content px-md-9"> <p>Hello. This is Michael Dornan with what’s important in the IT and business services industry this week.<br /><br />If you’d like to read this on the web, <a href="https://info.isg-one.com/index.php/email/emailWebview?mkt_tok=MjU3LVNUQi0zNzkAAAGWzt2l8KpbqPyJQw7xbHsAdOhYdj4IbAdZhQXJ5K2zHwu2i4M77pveRWi14M5Rwja4ax3so1_xJEAGK7SMED3A03WLGQ" target="_blank" title="View as Web Page">click here</a>. If someone forwarded you this briefing, consider subscribing <a href="https://isg-one.com/isg-index-insider?utm_source=marketo&utm_medium=isg_insider&utm_campaign=isginsider174" target="_blank" title="https://isg-one.com/isg-index-insider">here</a>.</p><p> </p><h2>Provider Ecosystems</h2><p>IT spending patterns are evolving in 2025. Our latest study highlights opportunities for providers to benefit from their incumbency with their existing clients and use specialized capabilities to engage with new clients.<br /><strong><br />Data Watch</strong></p><p><img src="https://info.isg-one.com/rs/257-STB-379/images/How-Industries-Will-Change-Their-Sourcing-Behavior-In-2025.png" alt="How Industries Will Change Their Sourcing Behavior in 2025" /></p><p><strong>Background</strong></p><p>Our 2025 IT budgets and spending study shows that enterprises are continuing to focus on cost optimization and efficiency programs to fund transformation and customer experience <a id="" title="Link to article" target="_blank" href="https://isg-one.com/articles/index-insider-enterprises-to-nearly-double-ai-spend-in-2024?utm_source=marketo&utm_medium=isg_insider&utm_campaign=isginsider174">enabled by AI</a>. This will impact how they manage their provider ecosystem and <a id="" title="link to article" target="_blank" href="https://isg-one.com/articles/index-insider-adm-buyers-want-more-expertise-from-providers?utm_source=marketo&utm_medium=isg_insider&utm_campaign=isginsider174">how they source the skills</a> they need for these new investments.</p><p><strong>The Details</strong></p><ul><li>For most enterprises, the overall number of providers engaged will stay the same, with more provider consolidation than expansion.</li><li>Over one-third of organizations we talked to expect to expand engagement with their largest provider.</li><li>Around half the enterprises expect to engage with new providers for niche projects or related skills and capabilities.</li></ul><p><strong>What's Next</strong></p><p>We see two major vectors of opportunity for service providers in 2025:</p><ul><li>As strategic partners for transformation work across multiple towers that can add further streams of work, especially where a good business case exists (e.g., around cost optimization).</li><li>As sources of innovation around niche capabilities, for example in relation to the <a id="" title="link to article" target="_blank" href="https://isg-one.com/articles/index-insider--move-fast-and-make-things--why-businesses-are-leveraging-msps-for-genai?utm_source=marketo&utm_medium=isg_insider&utm_campaign=isginsider174">burgeoning number of AI use cases</a>.</li></ul><p><span style="background-color:transparent;color:inherit;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">The number of providers in a typical enterprise ecosystem that is neither strategic nor niche will likely shrink next year. Providers caught between these extremes have two clear options to ensure they are not squeezed out:</span></p><ul><li>Focus on strengthening their incumbency and strategic relevance with each client by <a id="" title="link to article" target="_blank" href="https://isg-one.com/articles/index-insider--will-the-bundled-deal-boom-continue?utm_source=marketo&utm_medium=isg_insider&utm_campaign=isginsider174">shaping opportunities</a> around business imperatives such as cost optimization and digital transformation.</li><li>Focus on niche capabilities that will differentiate them and increase their relevance to clients.</li></ul><p>We’ll be diving into more detail from this study at our <a id="" title="Link to event website" target="_blank" href="https://sicuk.isg-one.com/2024/?code=MK1111">UK Sourcing Industry Conference</a> next week in London. We hope you can join us.</p> <div class="paywall-blur blur"> </div>  <div class="row justify-content-sm-between align-items-sm-center mt-5 noprint"> <div class="col-sm-6 mb-2 mb-sm-0"> <div class="d-flex align-items-center"> <span class="d-block small font-weight-bold text-cap mr-2">Share:</span> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" data-href="https://isg-one.com/research/isg-index-insider/articles/index-insider--how-provider-ecosystems-will-evolve-in-2025" target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://isg-one.com/research/isg-index-insider/articles/index-insider--how-provider-ecosystems-will-evolve-in-2025&src=sdkpreparse"> <i class="fab fa-facebook-f"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://twitter.com/share?ref_src=twsrc%5Etfw" data-show-count="false"> <i class="fab fa-twitter"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://www.linkedin.com/sharing/share-offsite/?url=https://isg-one.com/research/isg-index-insider/articles/index-insider--how-provider-ecosystems-will-evolve-in-2025"> <i class="fab fa-linkedin"></i> </a> </div> </div> </div>   <div class="border-top border-bottom py-5 mt-8"> <div class="row pb-3"> <div class="col-12"> <h2 class="author-title" data-toc-exclude>About the author</h2> </div> </div> <div class="author-info"> <div class="avatar avatar-circle avatar-xl"> <img class="avatar-img" src="/images/default-source/default-album/dornan-michael-pic-sq.tmb-th283-283.jpg?Culture=en&sfvrsn=debed731_1" alt="Michael Dornan"> </div> <div class="media-body ml-3"> <h4 class="mb-0"><a href="/who-we-are/people/michael-dornan">Michael Dornan</a></h4> <div class="mb-0"> <input type="checkbox" id="expand-michael-dornan"> <span class="bio"><p>Michael Dornan is a Principal Analyst in Provider Services based in the UK. He is responsible for ISG’s Buyer Behavior research program, helping providers navigate changing market dynamics, identify unmet enterprise demand, and position services and solutions that align to client needs.</p></span> <label for="expand-michael-dornan" role="button"><span class="more">read more</span><span class="less">read less</span></label> </div> </div> </div> </div>  </div> </div> </div> </article> <div class="container"> <div class="space-2 mx-lg-auto"> <div class="mb-3 mb-sm-5"> <h3>Related stories</h3> </div> <div class="row mb-3"> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/index-insider--is-the-uptick-in-it-services-hiring-a-signal-of-demand-recovery" > <div class="card-body"> <h3 class="h6"> Index Insider: Is the Uptick in IT Services Hiring a Signal of Demand Recovery? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> 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