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18.75rem){.ssrcss-1bn0jvl-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;width:auto;}}@media (min-width: 37.5rem){.ssrcss-1bn0jvl-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;width:100%;}}.ssrcss-1bn0jvl-GlobalNavigationItem:hover>*>*::after,.ssrcss-1bn0jvl-GlobalNavigationItem:focus>*>*::after,.ssrcss-1bn0jvl-GlobalNavigationItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-j17vi8-AccountOptionsList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;padding-right:3rem;}@media (min-width: 37.5rem){.ssrcss-j17vi8-AccountOptionsList{padding-right:0;}}.ssrcss-j17vi8-AccountOptionsList 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0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;pointer-events:none;opacity:0;box-sizing:border-box;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:1.25rem;position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;text-align:center;margin-right:0.3125rem;}.ssrcss-irlfa6-NavigationLink-AccountLink:hover .eki2hvo16::after,.ssrcss-irlfa6-NavigationLink-AccountLink:focus .eki2hvo16::after,.ssrcss-irlfa6-NavigationLink-AccountLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-irlfa6-NavigationLink-AccountLink{text-align:center;min-width:1.5rem;}}.ssrcss-irlfa6-NavigationLink-AccountLink::after{content:'';display:block;background-color:#0071F1;position:absolute;right:0;left:0;bottom:0.625rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: 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37.5rem){.ssrcss-1umnoc2-VerticalSeparator{display:block;border-left:0.0625rem solid #E6E8EA;height:1.5rem;margin-top:1rem;margin-left:0.5rem;}}.ssrcss-on86pa-GlobalNavigationBarLinkList{-webkit-flex:auto;-ms-flex:auto;flex:auto;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;gap:0.375rem;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-on86pa-GlobalNavigationBarLinkList >*{display:none;}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList{padding-left:0.75rem;}.ssrcss-on86pa-GlobalNavigationBarLinkList >:last-child{display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(1){display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(2){display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(3){display:block;}}@media (min-width: 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1);}}.ssrcss-1699avy-NavItemHoverState{position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-1699avy-NavItemHoverState::after{content:'';display:block;background-color:#FA6400;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-1699avy-NavItemHoverState:hover,.ssrcss-1699avy-NavItemHoverState:focus,.ssrcss-1699avy-NavItemHoverState[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-1699avy-NavItemHoverState:hover::after,.ssrcss-1699avy-NavItemHoverState:focus::after,.ssrcss-1699avy-NavItemHoverState[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-1699avy-NavItemHoverState::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{display:block;height:100%;line-height:calc(4rem - 0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;min-width:1.25rem;margin-top:-0.25rem;}.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink:hover .eki2hvo16::after,.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink:focus .eki2hvo16::after,.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{text-align:center;min-width:1.5rem;}}@media (min-width: 18.75rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{min-width:2.75rem;}}@media (min-width: 23.4375rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{min-width:3rem;}}@media (min-width: 37.5rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{margin-top:0;min-width:3rem;}}.ssrcss-1xquvrf-NavItemHoverState{position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-1xquvrf-NavItemHoverState::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-1xquvrf-NavItemHoverState:hover,.ssrcss-1xquvrf-NavItemHoverState:focus,.ssrcss-1xquvrf-NavItemHoverState[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-1xquvrf-NavItemHoverState:hover::after,.ssrcss-1xquvrf-NavItemHoverState:focus::after,.ssrcss-1xquvrf-NavItemHoverState[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-1xquvrf-NavItemHoverState::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 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37.5rem){.ssrcss-7jj1a6-LastGlobalNavigationItem{padding-left:0;}}.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:-0.25rem;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;width:2rem;}@media (min-width: 18.75rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:auto;}}@media (min-width: 37.5rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{-webkit-order:0;-ms-flex-order:0;order:0;}}.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger:hover>*>*::after,.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger:focus>*>*::after,.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger[data-open='true']{width:100%;opacity:100%;}@media (min-width: 18.75rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:2.5rem;}}@media (min-width: 23.4375rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:3rem;}}@media (min-width: 37.5rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{display:none;}}.ssrcss-1myt22i-BurgerMenuIconWrapper{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;width:1.5rem;height:1.375rem;vertical-align:-0.5em;-webkit-box-pack:space-evenly;-ms-flex-pack:space-evenly;-webkit-justify-content:space-evenly;justify-content:space-evenly;}@media (min-width: 37.5rem){.ssrcss-1myt22i-BurgerMenuIconWrapper{display:none;}}.ssrcss-fbjoge-GlobalNavigationItem{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:-0.25rem;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;}@media (min-width: 18.75rem){.ssrcss-fbjoge-GlobalNavigationItem{width:auto;}}@media (min-width: 37.5rem){.ssrcss-fbjoge-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;}}.ssrcss-fbjoge-GlobalNavigationItem:hover>*>*::after,.ssrcss-fbjoge-GlobalNavigationItem:focus>*>*::after,.ssrcss-fbjoge-GlobalNavigationItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-payrv3-NavigationLink-SearchLink{display:block;height:100%;line-height:calc(4rem - 0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;background:none;min-width:1.25rem;text-align:center;margin-top:-0.25rem;position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-payrv3-NavigationLink-SearchLink:hover .eki2hvo16::after,.ssrcss-payrv3-NavigationLink-SearchLink:focus .eki2hvo16::after,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-payrv3-NavigationLink-SearchLink{text-align:center;min-width:1.5rem;}}.ssrcss-payrv3-NavigationLink-SearchLink::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-payrv3-NavigationLink-SearchLink:hover,.ssrcss-payrv3-NavigationLink-SearchLink:focus,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-payrv3-NavigationLink-SearchLink:hover::after,.ssrcss-payrv3-NavigationLink-SearchLink:focus::after,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-payrv3-NavigationLink-SearchLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}@media (min-width: 18.75rem){.ssrcss-payrv3-NavigationLink-SearchLink{min-width:2.75rem;}}@media (min-width: 23.4375rem){.ssrcss-payrv3-NavigationLink-SearchLink{min-width:3rem;width:3rem;text-align:center;}}@media (min-width: 80rem){.ssrcss-payrv3-NavigationLink-SearchLink{background:#F6F6F6;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:1rem;padding:0.75rem 0.625rem;margin-left:0.5rem;min-width:11.25rem;outline:0.0625rem solid transparent;}.ssrcss-payrv3-NavigationLink-SearchLink::after{display:none;}.ssrcss-payrv3-NavigationLink-SearchLink:hover,.ssrcss-payrv3-NavigationLink-SearchLink:active,.ssrcss-payrv3-NavigationLink-SearchLink:focus{background:#E6E8EA;color:#000000;}}.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{display:inline-block;width:1.625rem;height:1.625rem;vertical-align:middle;width:1.75rem;height:1.8125rem;}@media (min-width: 80rem){.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{width:1.375rem;height:1.375rem;}}@media (min-width: 80rem){.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{width:1rem;height:1rem;vertical-align:-0.25rem;}}.ssrcss-qefkng-SearchText{padding-left:0.5rem;position:absolute;overflow:hidden;margin:0;width:1px;height:1px;-webkit-clip-path:inset(100%);clip-path:inset(100%);clip:rect(1px, 1px, 1px, 1px);white-space:nowrap;}@media (min-width: 80rem){.ssrcss-qefkng-SearchText{position:static;overflow:visible;width:auto;height:auto;-webkit-clip-path:none;clip-path:none;clip:auto;white-space:inherit;}}.ssrcss-91jqb8-GlobalNavigationDrawer{overflow:hidden;visibility:hidden;}@media (prefers-reduced-motion: no-preference){.ssrcss-91jqb8-GlobalNavigationDrawer>*{transition-property:max-height,height;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);transition-delay:0s,0s,0.4s;transition-duration:0.4s,0.4s,0s;transition-property:max-height,height,display;}@media (min-width: 37.5rem){.ssrcss-91jqb8-GlobalNavigationDrawer>*{transition-duration:0.2s,0.2s,0s;}}}.ssrcss-91jqb8-GlobalNavigationDrawer:focus{outline:5px auto -webkit-focus-ring-color;}.ssrcss-2hb8z7-GlobalNavigationMoreMenu{height:0;}.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{visibility:visible;display:block;height:auto;}@media (min-width: 18.75rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:28rem;}}@media (min-width: 37.5rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:4.0625rem;}}@media (min-width: 37.5rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:8.125rem;}}@media (min-width: 41.25rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:4.0625rem;}}.ssrcss-1obp207-MenuWrapper{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-s02jgx-MenuLinkList{-webkit-flex:auto;-ms-flex:auto;flex:auto;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}.ssrcss-s02jgx-MenuLinkList:focus{outline:none;}.ssrcss-s02jgx-MenuLinkList>*{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-flex-basis:50%;-ms-flex-preferred-size:50%;flex-basis:50%;}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList>*{-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;}}@supports (display: grid){.ssrcss-s02jgx-MenuLinkList{display:grid;grid-gap:0 0.5rem;gap:0 0.5rem;}@media (min-width: 18.75rem){.ssrcss-s02jgx-MenuLinkList{grid-template-columns:repeat(2, minmax(7.5rem, 1fr));}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}}.ssrcss-s02jgx-MenuLinkList>*{min-width:initial;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(1){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(2){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(3){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(4){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(5){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(6){display:none;}}@media (min-width: 40.875rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(7){display:none;}}.ssrcss-1sg011d-MenuLinkListItem{height:1.75rem;margin:0.25rem 0;-webkit-align-items:stretch;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;}@media (min-width: 18.75rem){.ssrcss-1sg011d-MenuLinkListItem{height:3.5rem;}}@media (min-width: 37.5rem){.ssrcss-1sg011d-MenuLinkListItem{padding-right:1.25rem;}}.ssrcss-1sg011d-MenuLinkListItem:focus>*::after,.ssrcss-1sg011d-MenuLinkListItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-kffy1u-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-kffy1u-MenuLink::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-kffy1u-MenuLink::after{bottom:0.5rem;}}.ssrcss-kffy1u-MenuLink:hover::after,.ssrcss-kffy1u-MenuLink:focus::after,.ssrcss-kffy1u-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-kffy1u-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-kffy1u-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-kffy1u-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1wnoiuf-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1wnoiuf-MenuLink::after{content:'';display:block;background-color:#EB1212;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1wnoiuf-MenuLink::after{bottom:0.5rem;}}.ssrcss-1wnoiuf-MenuLink:hover::after,.ssrcss-1wnoiuf-MenuLink:focus::after,.ssrcss-1wnoiuf-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1wnoiuf-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1wnoiuf-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1wnoiuf-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1fmjesw-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1fmjesw-MenuLink::after{content:'';display:block;background-color:#FFD230;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1fmjesw-MenuLink::after{bottom:0.5rem;}}.ssrcss-1fmjesw-MenuLink:hover::after,.ssrcss-1fmjesw-MenuLink:focus::after,.ssrcss-1fmjesw-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1fmjesw-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1fmjesw-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1fmjesw-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-hvxe5w-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-hvxe5w-MenuLink::after{content:'';display:block;background-color:#AAFF00;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-hvxe5w-MenuLink::after{bottom:0.5rem;}}.ssrcss-hvxe5w-MenuLink:hover::after,.ssrcss-hvxe5w-MenuLink:focus::after,.ssrcss-hvxe5w-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-hvxe5w-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-hvxe5w-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-hvxe5w-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-19ognqy-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-19ognqy-MenuLink::after{content:'';display:block;background-color:#0068FF;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-19ognqy-MenuLink::after{bottom:0.5rem;}}.ssrcss-19ognqy-MenuLink:hover::after,.ssrcss-19ognqy-MenuLink:focus::after,.ssrcss-19ognqy-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-19ognqy-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-19ognqy-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-19ognqy-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-13pa06y-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-13pa06y-MenuLink::after{content:'';display:block;background-color:#0052A1;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-13pa06y-MenuLink::after{bottom:0.5rem;}}.ssrcss-13pa06y-MenuLink:hover::after,.ssrcss-13pa06y-MenuLink:focus::after,.ssrcss-13pa06y-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-13pa06y-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-13pa06y-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-13pa06y-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1b7djp-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1b7djp-MenuLink::after{content:'';display:block;background-color:#589E50;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1b7djp-MenuLink::after{bottom:0.5rem;}}.ssrcss-1b7djp-MenuLink:hover::after,.ssrcss-1b7djp-MenuLink:focus::after,.ssrcss-1b7djp-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1b7djp-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1b7djp-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1b7djp-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1i34t88-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1i34t88-MenuLink::after{content:'';display:block;background-color:#482878;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1i34t88-MenuLink::after{bottom:0.5rem;}}.ssrcss-1i34t88-MenuLink:hover::after,.ssrcss-1i34t88-MenuLink:focus::after,.ssrcss-1i34t88-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1i34t88-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1i34t88-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1i34t88-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-p2g31p-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-p2g31p-MenuLink::after{content:'';display:block;background-color:#002856;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-p2g31p-MenuLink::after{bottom:0.5rem;}}.ssrcss-p2g31p-MenuLink:hover::after,.ssrcss-p2g31p-MenuLink:focus::after,.ssrcss-p2g31p-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-p2g31p-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-p2g31p-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-p2g31p-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-mr2uyx-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-mr2uyx-MenuLink::after{content:'';display:block;background-color:#149EDC;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-mr2uyx-MenuLink::after{bottom:0.5rem;}}.ssrcss-mr2uyx-MenuLink:hover::after,.ssrcss-mr2uyx-MenuLink:focus::after,.ssrcss-mr2uyx-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-mr2uyx-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-mr2uyx-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-mr2uyx-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1b3a0us-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1b3a0us-MenuLink::after{content:'';display:block;background-color:#FA6400;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1b3a0us-MenuLink::after{bottom:0.5rem;}}.ssrcss-1b3a0us-MenuLink:hover::after,.ssrcss-1b3a0us-MenuLink:focus::after,.ssrcss-1b3a0us-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1b3a0us-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1b3a0us-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1b3a0us-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1ejv6c9-CloseButtonWrapper{margin-top:0.25rem;}.ssrcss-1ljchhs-CallToActionLink{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:700;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.25;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:calc(0.5rem - 2px) calc(0.75rem - 2px);border:2px solid transparent;min-height:2.75rem!important;text-align:center;-webkit-text-decoration:none;text-decoration:none;line-height:1.375!important;-webkit-transition:0.2s;transition:0.2s;background:transparent;color:#141414;}@media (min-width: 37.5rem){.ssrcss-1ljchhs-CallToActionLink{font-size:1.125rem;line-height:1.222222222222222;}}.ssrcss-1ljchhs-CallToActionLink:focus-visible{outline:none;box-shadow:none;}.ssrcss-1ljchhs-CallToActionLink .call-to-action-link-text-wrapper{border-bottom:2px solid transparent;-webkit-transition:border-bottom 0.2s;transition:border-bottom 0.2s;}@supports (text-underline-offset: 0.25em){.ssrcss-1ljchhs-CallToActionLink .call-to-action-link-text-wrapper{border-bottom:none;-webkit-text-decoration:underline transparent;text-decoration:underline transparent;text-decoration-thickness:2px;text-decoration-skip-ink:none;text-underline-offset:0.3125em;-webkit-transition:text-decoration 0.2s;transition:text-decoration 0.2s;}}.ssrcss-1ljchhs-CallToActionLink:hover,.ssrcss-1ljchhs-CallToActionLink:focus,.ssrcss-1ljchhs-CallToActionLink:active{cursor:pointer;background:#0051AD;color:#FFFFFF;box-shadow:0 0 0 0.125rem #0051AD;}.ssrcss-1ljchhs-CallToActionLink:hover .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:focus .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:active .call-to-action-link-text-wrapper{border-bottom:2px solid currentcolor;}@supports (text-underline-offset: 0.25em){.ssrcss-1ljchhs-CallToActionLink:hover .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:focus .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:active .call-to-action-link-text-wrapper{border-bottom:none;-webkit-text-decoration:underline currentcolor;text-decoration:underline currentcolor;text-decoration-thickness:2px;text-decoration-skip-ink:none;text-underline-offset:0.3125em;}}.ssrcss-1ljchhs-CallToActionLink:focus{box-shadow:0 0 0 0.125rem #FFFFFF;outline:0.125rem solid #000000;outline-offset:0.125rem;box-shadow:0 0 0 0.125rem #0051AD,0 0 0 calc(0.125rem + 0.125rem) #FFFFFF;outline-offset:calc(0.125rem + 0.125rem);}.ssrcss-1hfawy1-IconWrapper{display:inline-block;width:1.125rem;height:1.125rem;min-width:1.25rem;vertical-align:middle;}.ssrcss-12njlvq-ProductNavigationContainer{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.375;background-color:#B80000;color:#FFFFFF;position:relative;}.ssrcss-1fa1ju1-Masthead{font-size:1rem;line-height:1.375;font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:700;font-feature-settings:'ss01' off;background:#B80000;color:#FFFFFF;}.ssrcss-12x0ma7-ContentWrapper{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-kpltdl-LogoWrapper{margin:0.25rem 0;}.ssrcss-1vyfvn-LogoLink{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:auto;-webkit-text-decoration:none;text-decoration:none;color:inherit;}@media all and (-ms-high-contrast: none),(-ms-high-contrast: active){.ssrcss-1vyfvn-LogoLink{width:100%;}}.ssrcss-19cmzaj-LogoIcon{display:block;padding:calc(0.75rem - 0.25rem) 0;height:1.625rem;fill:currentcolor;max-width:10rem;}@media (min-width: 25rem){.ssrcss-19cmzaj-LogoIcon{padding:calc(0.875rem - 0.25rem) 0;height:1.75rem;max-width:15.5rem;}}@media (min-width: 37.5rem){.ssrcss-19cmzaj-LogoIcon{padding:calc(1rem - 0.25rem) 0;max-width:initial;}}@media (min-width: 37.5rem){.ssrcss-as2ggt-Navigation{border-top:0.0625rem solid #DB7F7F;}}html.no-js .ssrcss-wlpshj-MainNavBarContainer{border-bottom:0.25rem solid #B80000;}.ssrcss-325dy3-MenuContainer-PrimaryNavBarContainer{background-color:#FFFFFF;color:#141414;}@media (min-width: 37.5rem){.ssrcss-325dy3-MenuContainer-PrimaryNavBarContainer{background-color:#B80000;color:#FFFFFF;}}.ssrcss-tr5xws-PrimaryListContainer{margin:0 -0.5rem;}@media (min-width: 25rem){.ssrcss-tr5xws-PrimaryListContainer{margin:0 -1rem;}}@media (min-width: 37.5rem){.ssrcss-tr5xws-PrimaryListContainer{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;margin:0;}.ssrcss-tr5xws-PrimaryListContainer .e14xdrat1 .eis6szr3:not(:last-of-type) .eis6szr2 .eis6szr1{border-right-style:solid;border-right-width:0.0625rem;border-right-color:#DB7F7F;}}.ssrcss-1fph62a-ToggleContainer{position:absolute;right:0.5rem;top:0.25rem;background-color:transparent;}@media (min-width: 25rem){.ssrcss-1fph62a-ToggleContainer{top:0.5rem;}}@media (min-width: 37.5rem){.ssrcss-1fph62a-ToggleContainer{display:none;}}.ssrcss-1fph62a-ToggleContainer .ekfn8591{border:0.0625rem solid;border-color:#DB7F7F;}.ssrcss-1fph62a-ToggleContainer .ekfn8591:hover,.ssrcss-1fph62a-ToggleContainer .ekfn8591:focus,.ssrcss-1fph62a-ToggleContainer .ekfn8591:active{color:#141414;background-color:#FFFFFF;border-color:transparent;}.ssrcss-pnxjgb-StyledToggle{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.375;-webkit-text-decoration:none;text-decoration:none;box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;position:relative;padding:0.5rem;cursor:pointer;color:#FFFFFF;background-color:#B80000;border:none;}html.no-js .ssrcss-pnxjgb-StyledToggle{background-color:#FFFFFF;color:#141414;}@media (min-width: 37.5rem){.ssrcss-pnxjgb-StyledToggle{min-height:2.375rem;}@media (pointer: coarse){.ssrcss-pnxjgb-StyledToggle{min-height:2.75rem;}}}.ssrcss-1m4972l-IconWrapper{display:inline-block;width:1rem;height:1rem;margin-right:0.5rem;}.ssrcss-141d9xq-MenuListContainer{display:none;}html.no-js .ssrcss-141d9xq-MenuListContainer{display:block;}@media (min-width: 37.5rem){.ssrcss-141d9xq-MenuListContainer{margin-left:-0.5rem;margin-right:-0.5rem;padding:0.5rem 0;}}@media (min-width: 37.5rem){.ssrcss-141d9xq-MenuListContainer{background-color:transparent;display:block;padding:0;margin:0;-webkit-flex-basis:100%;-ms-flex-preferred-size:100%;flex-basis:100%;}@media (pointer: coarse){.ssrcss-141d9xq-MenuListContainer{overflow-x:scroll;-webkit-overflow-scrolling:touch;-ms-overflow-style:-ms-autohiding-scrollbar;-ms-overflow-style:none;scrollbar-width:none;}.ssrcss-141d9xq-MenuListContainer::-webkit-scrollbar{display:none;}}}.ssrcss-yhbmpm-StyledMenuList{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;}@media (min-width: 37.5rem){.ssrcss-yhbmpm-StyledMenuList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;position:relative;left:-0.5rem;}@media (pointer: 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id="main-content" data-testid="main-content"><article class="ssrcss-15tkd6i-ArticleWrapper e1nh2i2l3"><header data-component="headline-block" class="ssrcss-bwbna7-ComponentWrapper-HeadlineComponentWrapper egtrm1f0"><h1 id="main-heading" type="headline" tabindex="-1" class="ssrcss-1s9pby4-Heading e10rt3ze0"><span role="text">'Refused service yet again with my guide dog - I'm done speaking out'</span></h1></header><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-fmt1c3-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg.webp 976w" type="image/webp"/><img alt="Sean Dilley is wearing a black jacket as he kneels down to take a selfie with his guide dog Shawn" src="https://ichef.bbci.co.uk/ace/standard/1280/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/1058/live/c4dee2d0-a8f5-11ef-bd0f-0d1ca4dde78e.jpg 976w" width="1280" height="720" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span><span role="text" class="ssrcss-tvuve5-StyledFigureCopyright e34k3c20"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image source, </span>Sean Dilley</span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Sean Dilley says the last straw came after he and his guide dog Shawn were stopped from entering a restaurant last week</p></div></figcaption></figure></div><div data-component="byline-block" class="ssrcss-1hbb5i-BylineComponentWrapper e8mq1e90"><div class="ssrcss-qt5zqv-BylineWrapper e19uhciu17"><div class="ssrcss-h3c0s8-ContributorContainer e19uhciu16"><div class="ssrcss-1u2in0b-Container-ContributorDetails e19uhciu13"><div class="ssrcss-68pt20-Text-TextContributorName e19uhciu6">Sean Dilley</div><div class="ssrcss-84ltp5-Text e19uhciu10">Transport correspondent</div></div></div></div><div class="ssrcss-jlwt2c-Divider e19uhciu15"></div></div><div data-component="metadata-block" class="ssrcss-xza2yt-ComponentWrapper ep2nwvo1"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Published</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1"><time data-testid="timestamp" dateTime="2024-11-24T00:04:48.658Z">24 November 2024</time></span></span></div></li></div></ul></div></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10"><b class="ssrcss-1xjjfut-BoldText e5tfeyi3">As a guide dog handler of 25 and a half years, I’ve had hundreds of experiences of being refused service - but online threats and increasing hostility towards disabled people mean I’m giving up on asking publicly for equality and respect.</b></p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The last straw came about a week ago. I was already reeling from a number of refusals by restaurants and shops when, once again, I was refused entry because I have a guide dog.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I visited the restaurant, which I have chosen not to name, but was told I couldn’t enter as people could have allergies. This, by the way, is unlawful.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They later changed their reason - saying they simply had no space.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">It’s difficult to describe how this feels.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I don’t think you can understand it unless you know what it is like to face daily discrimination.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I compare the feeling to December 2022 when <a href="/news/uk-64100975" class="ssrcss-f6h2dj-InlineLink e1kn3p7n0">I was briefly robbed of my smartphone</a> near the BBC building in central London.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Unlike street robberies, refusals are rarely violent or physical, but the feeling of being slugged in the gut is identical.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I argue refusals feel worse - because at least I can understand the motivation of robbers.</p></div></div><div data-component="links-block" class="ssrcss-12l5xzx-LinksComponentWrapper e3eyuya0"><section class="ssrcss-msolhr-LinksWrapper e3eyuya5"><ul role="list" class="ssrcss-1y914pf-InContentLinksGrid e3eyuya3"><li class="ssrcss-r2yl4r-PromoItem e3eyuya1"><div data-testid="promo" class="ssrcss-s1qr4x-Promo e1vyq2e80"><div class="ssrcss-1enzf19-PromoCompact e18gnqux0"><div class="ssrcss-1d68cot-PromoContent exn3ah99"><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><a href="/news/articles/cjw092x0pe9o" class="ssrcss-1mrs5ns-PromoLink exn3ah91"><span role="text"><p class="ssrcss-1sen9vx-PromoHeadline exn3ah96"><span aria-hidden="false">Chris McCausland: 'Perception of people with disabilities is antiquated'</span></p></span></a></div><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Published</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1">11 November 2024</span></span></div></li></div></ul></div></div></div></div></div></li><li class="ssrcss-r2yl4r-PromoItem e3eyuya1"><div data-testid="promo" class="ssrcss-s1qr4x-Promo e1vyq2e80"><div class="ssrcss-1enzf19-PromoCompact e18gnqux0"><div class="ssrcss-1d68cot-PromoContent exn3ah99"><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><a href="/news/articles/cwyv7g6eendo" class="ssrcss-1mrs5ns-PromoLink exn3ah91"><span role="text"><p class="ssrcss-1sen9vx-PromoHeadline exn3ah96"><span aria-hidden="false">Plea for guide dog fosterers to help 'change lives'</span></p></span></a></div><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Published</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1">25 September 2024</span></span></div></li></div></ul></div></div></div></div></div></li></ul></section></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I have never understood why, when everyone on the planet is one accident or medical condition away from disability, many people seem to lack any empathy and do not attempt to understand how it must feel to be refused service because of a disability.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">After failing to politely persuade the restaurateurs that my guide dog was well-behaved and then reiterating that it is unlawful to refuse access, one customer who'd overheard me voiced their disgust at the restaurant’s attitude.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I invited people who witnessed the refusal to leave a review. Two voices from another table, however, said that I had “ruined their meal” and “you should leave”.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I felt as small as a gnat.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">My guide dog journey began in 1998, when I first applied to train with one. I had poor partial sight up until the year before when, as a 14-year-old, I became completely blind.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I have a number of eye conditions, but the primary diagnosis are glaucoma and hypertension, which have left me totally blind.</p></div></div><div data-component="video-block" class="ssrcss-xza2yt-ComponentWrapper ep2nwvo1"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><div data-chromatic="ignore" class="ssrcss-dtyrnv-MediaPlayerWrapper e1h75hkw4"><div data-testid="media-player-container-landscape" class="ssrcss-bpa3r9-MediaContainer e1h75hkw3"><div class="ssrcss-199fzb3-MediaInner e1h75hkw2"><div data-testid="bbc-logo-wrapper" class="ssrcss-1twt4cc-LogoIconWrapper e1h75hkw0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 112 32" class="ssrcss-xi5oyi-StyledIcon e161cein1" focusable="false" aria-hidden="true"><path d="M111.99999,4.44444577e-05 L111.99999,32.0000444 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e16en2lz0">Media caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">BBC's Sean Dilley learns to live with his new guide dog after long wait</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Put simply, leaving my house is hard. Very fatiguingly hard.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I’ve been privileged to work with four wonderful guides - Brandy, Chipp, Sammy and now Shawn.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They’ve been my life, my freedom and independence.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">That all feels ripped away from me when I’m refused service.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">At the restaurant, more customers expressed their shock at the way I was treated. But for me, the customers who seemed annoyed sparked echoes in my mind of every occasion I’ve shared refusals to social media over the past eight years.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">There I’ve faced constant demands to justify why I should want equal treatment and, more perturbingly, threats of violence and even death.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Two years ago, I was refused access to different branches of Tesco in London.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Tesco apologised and promised further training for staff.</p></div></div><div data-component="video-block" class="ssrcss-xza2yt-ComponentWrapper ep2nwvo1"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><div data-chromatic="ignore" class="ssrcss-dtyrnv-MediaPlayerWrapper e1h75hkw4"><div data-testid="media-player-container-landscape" class="ssrcss-bpa3r9-MediaContainer e1h75hkw3"><div class="ssrcss-199fzb3-MediaInner 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class="ssrcss-ad2rmd-Heading e10rt3ze0">To play this video you need to enable JavaScript in your browser.</h2></div></div></noscript></div></div><figcaption class="ssrcss-11b8pqw-StyledFigureCaption e1xtk7to0"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Media caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Guide dog access refusal: Sean was told his dog wasn't allowed in Tesco twice in one week.</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The encounters were captured on a privately owned body-camera. Many people were supportive but large numbers were highly abusive and aggressive.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">I have received abuse on many social media platforms. Recently one user, who identified himself as a retired police officer, posted pictures of “victim cards” which, ironically, I was unable to appreciate until described to me by a sighted colleague. </p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">His account was later suspended - but the post was not removed when I reported it.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Other users have asked why I'm sharing my experience of service rejection. I would reply to as many questions as possible and explain that it was simply to shine a torch into a dark corner.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">On other occasions, social media users have threatened to punch me, kill my guide dog and tell me I need to “be careful”. One user said my mother should be raped.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Often the most vile abuse comes in the replies to lengthy threads, where discourse seems to get out of hand.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Why would I continue to put myself through this?</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-fmt1c3-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 976w" type="image/webp"/><img alt="Sean Dilley as a young man, wearing a blue collared shirt and jeans, sitting in a chair in a garden next to his guide dog Brandy" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/1200/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 976w" width="1200" height="675" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span><span role="text" class="ssrcss-tvuve5-StyledFigureCopyright e34k3c20"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image source, </span>Sean Dilley</span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Sean Dilley, who had partial sight until he was 14, began using guide dogs in 1998 and has had four since then including Brandy</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">In England, Wales and Scotland, the Equality Act 2010 makes it unlawful to discriminate against a disabled person because they have a guide dog with them when accessing businesses or services.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">In Northern Ireland, the same is true but the legislation is named the Disability Discrimination Act 1995.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">There is a large anomaly in the law though. When taxis and cabs fail or refuse to carry an assistance dog, or attempt to charge more, it is a criminal offence.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">When businesses and shops do the same, it’s a civil matter and it’s down to the individual disabled person to gather evidence and pursue them. It’s costly, energy-sapping and mostly not worth doing.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Raising the incidents on social media feels torturous when it means being threatened.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">So I’ve had to accept there’s very little I can practically do.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Seeing is easy.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">What seems harder for some, though, is trying to understand what it feels like to be barred from businesses when you can’t.</p></div></div><div data-component="embed-ugc-uploader-block" id="uploader-13-u191430740" class="ssrcss-1087mar-ComponentWrapper ep2nwvo1"><div class="ssrcss-1xum7j5-UgcUploaderContent e1fzw31j1"><div class="ssrcss-12a0noz-MessageWrapper elwmwb23"><div><h2 class="ssrcss-ivsha1-Title elwmwb22">Get in touch</h2><div class="ssrcss-11dz6he-TextMessageContainer elwmwb20"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Have you been affected by the issues raised in this story?</p></div></div></div><div class="ssrcss-degjd4-CallToActionWrapper e1fzw31j5"><div class="ssrcss-1cfn5j5-NoJSWrapper e1fzw31j2"><div class="ssrcss-j1kual-LinkWrapper e1fzw31j3"><a href="/send/u191430740" class="ssrcss-gl8jtf-CallToActionLink esxl4sy1"><span data-testid="participate:communication" class="ssrcss-1894gjb-IconWrapper esxl4sy0"><svg viewBox="0 0 32 32" width="1em" height="1em" class="ssrcss-xi5oyi-StyledIcon e161cein1" focusable="false" aria-hidden="true"><path d="M1 25.1h18.8v-8.4l-7.3-.5v-5.7H1zm7.5-.4h-4v4.7H6zM31 17.9V2.6H11.5v15.3zm-2.4-2.4H14V5h14.6zm-5.1 2 2.5 4.7h1.5v-4.7z"></path></svg></span><span class="call-to-action-link-text-wrapper">Contact form</span></a></div></div><div class="ssrcss-1tbej63-ButtonWrapper e1fzw31j4"><button width="content-length" type="button" class="ssrcss-44a2yh-Button eoocusk1"><span data-testid="participate:communication" class="ssrcss-1tz2bh9-IconWrapper eoocusk0"><svg viewBox="0 0 32 32" width="1em" height="1em" class="ssrcss-xi5oyi-StyledIcon e161cein1" focusable="false" aria-hidden="true"><path d="M1 25.1h18.8v-8.4l-7.3-.5v-5.7H1zm7.5-.4h-4v4.7H6zM31 17.9V2.6H11.5v15.3zm-2.4-2.4H14V5h14.6zm-5.1 2 2.5 4.7h1.5v-4.7z"></path></svg></span>Contact form</button></div></div></div></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-1q2l7w4-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png.webp 976w" type="image/webp"/><img alt="Logo for 'Listen to BBC Sounds'" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/1920/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/f545/live/033c4080-a8fc-11ef-bdf5-b7cb2fa86e10.png 976w" width="1920" height="229" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10"><a href="/sounds/play/m001qdtj" class="ssrcss-f6h2dj-InlineLink e1kn3p7n0">In Touch - Guide Dogs Q&A</a></p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10"><i class="ssrcss-xbdn93-ItalicText e5tfeyi2">Peter White is joined on Radio 4 by Pete Osborne, chief operations officer at the charity Guide Dogs, to answer questions from listeners. Many have been asking how the organisation operates in regards to waiting lists, training methods, and eligibility for new and replacement guides.</i></p></div></div><div data-component="topic-list" class="ssrcss-1qmkvfu-TopicListWrapper etw6iwl1"><div class="ssrcss-113c0cq-StyledTagContainer ed0g1kj1"><div class="ssrcss-50vlbt-TopicListHeaderWrapper etw6iwl0"><h2 type="normal" class="ssrcss-ad2rmd-Heading e10rt3ze0">Related topics</h2></div><div class="ssrcss-17ehax8-Cluster e1ihwmse1"><ul role="list" spacing="2" class="ssrcss-1ujonwb-ClusterItems e1ihwmse0"><li><a href="/news/topics/c90ymk1lgrpt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Online abuse</a></li><li><a href="/news/topics/ceynerlpwjzt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Disability</a></li><li><a href="/news/topics/ckx7p7l8xgwt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Guide dogs</a></li><li><a href="/news/topics/cm11e5kg099t" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Supermarkets</a></li><li><a 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equality and respect.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"As a guide dog handler of 25 and a half years, I’ve had hundreds of experiences of being refused service - but online threats and increasing hostility towards disabled people mean I’m giving up on asking publicly for equality and respect.\",\"attributes\":[\"bold\"]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"The last straw came about a week ago. I was already reeling from a number of refusals by restaurants and shops when, once again, I was refused entry because I have a guide dog.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"The last straw came about a week ago. I was already reeling from a number of refusals by restaurants and shops when, once again, I was refused entry because I have a guide dog.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I visited the restaurant, which I have chosen not to name, but was told I couldn’t enter as people could have allergies. This, by the way, is unlawful.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I visited the restaurant, which I have chosen not to name, but was told I couldn’t enter as people could have allergies. This, by the way, is unlawful.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"They later changed their reason - saying they simply had no space.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"They later changed their reason - saying they simply had no space.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"It’s difficult to describe how this feels.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"It’s difficult to describe how this feels.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I don’t think you can understand it unless you know what it is like to face daily discrimination.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I don’t think you can understand it unless you know what it is like to face daily discrimination.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I compare the feeling to December 2022 when I was briefly robbed of my smartphone near the BBC building in central London.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I compare the feeling to December 2022 when \",\"attributes\":[]}},{\"type\":\"urlLink\",\"model\":{\"text\":\"I was briefly robbed of my smartphone\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I was briefly robbed of my smartphone\",\"attributes\":[]}}],\"locator\":\"/news/uk-64100975\",\"isExternal\":false}},{\"type\":\"fragment\",\"model\":{\"text\":\" near the BBC building in central London.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Unlike street robberies, refusals are rarely violent or physical, but the feeling of being slugged in the gut is identical.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Unlike street robberies, refusals are rarely violent or physical, but the feeling of being slugged in the gut is identical.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I argue refusals feel worse - because at least I can understand the motivation of robbers.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I argue refusals feel worse - because at least I can understand the motivation of robbers.\",\"attributes\":[]}}]}}]}},{\"type\":\"links\",\"model\":{\"blocks\":[{\"type\":\"link\",\"model\":{\"headline\":\"Chris McCausland: 'Perception of people with disabilities is antiquated'\",\"metadataStripItems\":[{\"label\":\"Published\",\"text\":\"11 November 2024\"}],\"url\":\"/news/articles/cjw092x0pe9o\",\"service\":\"news\"}},{\"type\":\"link\",\"model\":{\"headline\":\"Plea for guide dog fosterers to help 'change lives'\",\"metadataStripItems\":[{\"label\":\"Published\",\"text\":\"25 September 2024\"}],\"url\":\"/news/articles/cwyv7g6eendo\",\"service\":\"news\"}}],\"isAfterContent\":false}},{\"type\":\"text\",\"model\":{\"suitableForAbridgement\":false,\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"I have never understood why, when everyone on the planet is one accident or medical condition away from disability, many people seem to lack any empathy and do not attempt to understand how it must feel to be refused service because of a disability.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I have never understood why, when everyone on the planet is one accident or medical condition away from disability, many people seem to lack any empathy and do not attempt to understand how it must feel to be refused service because of a disability.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"After failing to politely persuade the restaurateurs that my guide dog was well-behaved and then reiterating that it is unlawful to refuse access, one customer who'd overheard me voiced their disgust at the restaurant’s attitude.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"After failing to politely persuade the restaurateurs that my guide dog was well-behaved and then reiterating that it is unlawful to refuse access, one customer who'd overheard me voiced their disgust at the restaurant’s attitude.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I invited people who witnessed the refusal to leave a review. Two voices from another table, however, said that I had “ruined their meal” and “you should leave”.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I invited people who witnessed the refusal to leave a review. Two voices from another table, however, said that I had “ruined their meal” and “you should leave”.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I felt as small as a gnat.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I felt as small as a gnat.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"My guide dog journey began in 1998, when I first applied to train with one. I had poor partial sight up until the year before when, as a 14-year-old, I became completely blind.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"My guide dog journey began in 1998, when I first applied to train with one. I had poor partial sight up until the year before when, as a 14-year-old, I became completely blind.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I have a number of eye conditions, but the primary diagnosis are glaucoma and hypertension, which have left me totally blind.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I have a number of eye conditions, but the primary diagnosis are glaucoma and hypertension, which have left me totally blind.\",\"attributes\":[]}}]}}]}},{\"type\":\"video\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"BBC's Sean Dilley learns to live with his new guide dog after long wait\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"BBC's Sean Dilley learns to live with his new guide dog after long wait\",\"attributes\":[]}}]}}]}},\"media\":{\"__typename\":\"ElementsMediaPlayer\",\"items\":[{\"id\":\"p0h384wt\",\"idType\":\"versionID\",\"title\":\"Watch: BBC reporter finally meets his new guide dog\",\"duration\":104,\"holdingImageUrl\":\"https://ichef.bbci.co.uk/images/ic/$recipe/p0h387r0.jpg\",\"kind\":\"programme\",\"isEmbeddingAllowed\":true,\"isAdvertisingAllowed\":true}],\"pid\":\"p0h384wk\"}}},{\"type\":\"text\",\"model\":{\"suitableForAbridgement\":false,\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Put simply, leaving my house is hard. Very fatiguingly hard.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Put simply, leaving my house is hard. Very fatiguingly hard.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I’ve been privileged to work with four wonderful guides - Brandy, Chipp, Sammy and now Shawn.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I’ve been privileged to work with four wonderful guides - Brandy, Chipp, Sammy and now Shawn.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"They’ve been my life, my freedom and independence.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"They’ve been my life, my freedom and independence.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"That all feels ripped away from me when I’m refused service.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"That all feels ripped away from me when I’m refused service.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"At the restaurant, more customers expressed their shock at the way I was treated. But for me, the customers who seemed annoyed sparked echoes in my mind of every occasion I’ve shared refusals to social media over the past eight years.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"At the restaurant, more customers expressed their shock at the way I was treated. But for me, the customers who seemed annoyed sparked echoes in my mind of every occasion I’ve shared refusals to social media over the past eight years.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"There I’ve faced constant demands to justify why I should want equal treatment and, more perturbingly, threats of violence and even death.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"There I’ve faced constant demands to justify why I should want equal treatment and, more perturbingly, threats of violence and even death.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Two years ago, I was refused access to different branches of Tesco in London.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Two years ago, I was refused access to different branches of Tesco in London.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Tesco apologised and promised further training for staff.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Tesco apologised and promised further training for staff.\",\"attributes\":[]}}]}}]}},{\"type\":\"video\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Guide dog access refusal: Sean was told his dog wasn't allowed in Tesco twice in one week.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Guide dog access refusal: Sean was told his dog wasn't allowed in Tesco twice in one week.\",\"attributes\":[]}}]}}]}},\"media\":{\"__typename\":\"ElementsMediaPlayer\",\"items\":[{\"id\":\"p0c72sbj\",\"idType\":\"versionID\",\"title\":\"Guide dog access refusal: Sean was told his dog wasn't allowed in Tesco twice\",\"duration\":237,\"holdingImageUrl\":\"https://ichef.bbci.co.uk/images/ic/$recipe/p0c72sj8.jpg\",\"kind\":\"programme\",\"isEmbeddingAllowed\":true,\"isAdvertisingAllowed\":true}],\"pid\":\"p0c72sbd\"}}},{\"type\":\"text\",\"model\":{\"suitableForAbridgement\":false,\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"The encounters were captured on a privately owned body-camera. Many people were supportive but large numbers were highly abusive and aggressive.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"The encounters were captured on a privately owned body-camera. Many people were supportive but large numbers were highly abusive and aggressive.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"I have received abuse on many social media platforms. Recently one user, who identified himself as a retired police officer, posted pictures of “victim cards” which, ironically, I was unable to appreciate until described to me by a sighted colleague. \",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"I have received abuse on many social media platforms. Recently one user, who identified himself as a retired police officer, posted pictures of “victim cards” which, ironically, I was unable to appreciate until described to me by a sighted colleague. \",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"His account was later suspended - but the post was not removed when I reported it.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"His account was later suspended - but the post was not removed when I reported it.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Other users have asked why I'm sharing my experience of service rejection. I would reply to as many questions as possible and explain that it was simply to shine a torch into a dark corner.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Other users have asked why I'm sharing my experience of service rejection. I would reply to as many questions as possible and explain that it was simply to shine a torch into a dark corner.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"On other occasions, social media users have threatened to punch me, kill my guide dog and tell me I need to “be careful”. One user said my mother should be raped.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"On other occasions, social media users have threatened to punch me, kill my guide dog and tell me I need to “be careful”. One user said my mother should be raped.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Often the most vile abuse comes in the replies to lengthy threads, where discourse seems to get out of hand.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Often the most vile abuse comes in the replies to lengthy threads, where discourse seems to get out of hand.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Why would I continue to put myself through this?\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Why would I continue to put myself through this?\",\"attributes\":[]}}]}}]}},{\"type\":\"image\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Sean Dilley, who had partial sight until he was 14, began using guide dogs in 1998 and has had four since then including Brandy\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Sean Dilley, who had partial sight until he was 14, began using guide dogs in 1998 and has had four since then including Brandy\",\"attributes\":[]}}]}}]}},\"image\":{\"alt\":\"Sean Dilley as a young man, wearing a blue collared shirt and jeans, sitting in a chair in a garden next to his guide dog Brandy\",\"copyright\":\"Sean Dilley\",\"height\":675,\"width\":1200,\"src\":\"https://ichef.bbci.co.uk/ace/standard/1200/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg\",\"srcSet\":\"https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg.webp 976w\",\"mimeType\":\"image/webp\",\"fallbackSrcSets\":[{\"mimeType\":\"image/jpeg\",\"srcSet\":\"https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/170f/live/81eccbb0-a8f8-11ef-abd4-f5b873cc0ef6.jpg 976w\"}]}}},{\"type\":\"text\",\"model\":{\"suitableForAbridgement\":false,\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"In England, Wales and Scotland, the Equality Act 2010 makes it unlawful to discriminate against a disabled person because they have a guide dog with them when accessing businesses or services.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"In England, Wales and Scotland, the Equality Act 2010 makes it unlawful to discriminate against a disabled person because they have a guide dog with them when accessing businesses or services.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"In Northern Ireland, the same is true but the legislation is named the Disability Discrimination Act 1995.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"In Northern Ireland, the same is true but the legislation is named the Disability Discrimination Act 1995.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"There is a large anomaly in the law though. When taxis and cabs fail or refuse to carry an assistance dog, or attempt to charge more, it is a criminal offence.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"There is a large anomaly in the law though. When taxis and cabs fail or refuse to carry an assistance dog, or attempt to charge more, it is a criminal offence.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"When businesses and shops do the same, it’s a civil matter and it’s down to the individual disabled person to gather evidence and pursue them. It’s costly, energy-sapping and mostly not worth doing.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"When businesses and shops do the same, it’s a civil matter and it’s down to the individual disabled person to gather evidence and pursue them. It’s costly, energy-sapping and mostly not worth doing.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Raising the incidents on social media feels torturous when it means being threatened.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Raising the incidents on social media feels torturous when it means being threatened.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"So I’ve had to accept there’s very little I can practically do.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"So I’ve had to accept there’s very little I can practically do.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Seeing is easy.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Seeing is easy.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"What seems harder for some, though, is trying to understand what it feels like to be barred from businesses when you 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