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Customer Satisfaction Survey: 100+ Sample Questions & Guide
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2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="default"></path></svg><style data-emotion="css rc223h">.css-rc223h{color:#647491;font-weight:500;white-space:pre-line;text-transform:uppercase;font-size:14px;line-height:18px;letter-spacing:-0.01em;font-weight:500;}</style><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Lyro AI Chatbot</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" 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d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path></svg>Learn more about Lyro AI Chatbot</a></div></div><style data-emotion="css 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16.6667V5.83334H2.49998V16.6667H15V18.3333H2.49998ZM11.6666 11.375L5.83331 7.95834V13.3333H17.5V7.95834L11.6666 11.375ZM5.83331 15C5.37498 15 4.98262 14.8368 4.65623 14.5104C4.32984 14.184 4.16665 13.7917 4.16665 13.3333V6.25001C4.16665 5.95834 4.23262 5.68057 4.36456 5.41668C4.49651 5.15279 4.69442 4.94445 4.95831 4.79168L11.6666 0.833344L13.3333 1.81251L5.99998 6.12501L11.6666 9.45834L17.2916 6.12501C17.5 6.00001 17.7118 5.94098 17.9271 5.94793C18.1423 5.95487 18.3472 6.0139 18.5416 6.12501C18.7361 6.23612 18.8889 6.38543 19 6.57293C19.1111 6.76043 19.1666 6.97223 19.1666 7.20834V13.3333C19.1666 13.7917 19.0035 14.184 18.6771 14.5104C18.3507 14.8368 17.9583 15 17.5 15H5.83331ZM11.6666 8.33334L9.33331 6.00001L10.5 4.83334L11.6666 6.00001L14.625 3.04168L15.7916 4.20834L11.6666 8.33334Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Help Desk</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" 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5.95834 4.23262 5.68057 4.36456 5.41668C4.49651 5.15279 4.69442 4.94445 4.95831 4.79168L11.6666 0.833344L13.3333 1.81251L5.99998 6.12501L11.6666 9.45834L17.2916 6.12501C17.5 6.00001 17.7118 5.94098 17.9271 5.94793C18.1423 5.95487 18.3472 6.0139 18.5416 6.12501C18.7361 6.23612 18.8889 6.38543 19 6.57293C19.1111 6.76043 19.1666 6.97223 19.1666 7.20834V13.3333C19.1666 13.7917 19.0035 14.184 18.6771 14.5104C18.3507 14.8368 17.9583 15 17.5 15H5.83331ZM11.6666 8.33334L9.33331 6.00001L10.5 4.83334L11.6666 6.00001L14.625 3.04168L15.7916 4.20834L11.6666 8.33334Z" fill="#000"></path></svg>Learn more about Help Desk</a></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Features</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/ticketing/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" 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9H2ZM6 17C5.16667 17 4.45833 16.7067 3.875 16.12C3.29167 15.5334 3 14.8282 3 14.0044C3 13.1681 3.29167 12.4583 3.875 11.875C4.45833 11.2917 5.16667 11 6 11C6.83333 11 7.54167 11.2917 8.125 11.875C8.70833 12.4583 9 13.1667 9 14C9 14.8333 8.70833 15.5417 8.125 16.125C7.54167 16.7083 6.83333 17 6 17ZM6.00442 15.5C6.41814 15.5 6.77083 15.3527 7.0625 15.0581C7.35417 14.7635 7.5 14.4093 7.5 13.9956C7.5 13.5819 7.35269 13.2292 7.05808 12.9375C6.76346 12.6458 6.40929 12.5 5.99558 12.5C5.58186 12.5 5.22917 12.6473 4.9375 12.9419C4.64583 13.2365 4.5 13.5907 4.5 14.0044C4.5 14.4181 4.64731 14.7708 4.94192 15.0625C5.23654 15.3542 5.59071 15.5 6.00442 15.5ZM4.60417 7.5H7.39583L6 5.02083L4.60417 7.5ZM11 17V11H17V17H11ZM12.5 15.5H15.5V12.5H12.5V15.5ZM14 9C13.25 8.375 12.6315 7.85704 12.1446 7.44613C11.6577 7.03521 11.2689 6.6741 10.978 6.36279C10.6871 6.05149 10.4826 5.76389 10.3646 5.5C10.2465 5.23611 10.1875 4.93976 10.1875 4.61096C10.1875 4.0191 10.3819 3.51931 10.7708 3.11158C11.1597 2.70386 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16.6578 3.06927 16.6445L3.13875 16.618L5.33607 15.644C5.37515 15.6263 5.65315 15.5023 5.69657 15.4846C5.84422 15.4315 6.08298 15.3917 6.25669 15.3917C6.41302 15.3917 6.56501 15.4138 6.70397 15.4581Z" fill="#000"></path></svg>Live Chat</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Resources</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/help-desk-checklist/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.83333 15.4999L2 12.6666L3.0625 11.6041L4.8125 13.3749L8.35417 9.83325L9.4375 10.8958L4.83333 15.4999ZM4.83333 8.99992L2 6.16659L3.0625 5.10409L4.83333 6.87492L8.35417 3.33325L9.4375 4.39575L4.83333 8.99992ZM11 13.9999V12.4999H18V13.9999H11ZM11 7.49992V5.99992H18V7.49992H11Z" 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6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Best Practices</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z" fill="#000"></path></svg>Tidio vs Gorgias</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="default" class="css-lx79j8 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Flows</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subduedAlt" class="css-1jraybv egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.66675 6.51191L7.84175 5.33691L12.8417 10.3369L7.84175 15.3369L6.66675 14.1619L10.4834 10.3369L6.66675 6.51191Z" fill="subduedAlt"></path></svg></div></div><div class="css-fcijae e4nh5dv1"><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/flows/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Learn more about Flows</a></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Playbooks</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/in-store-experiences-online-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.5 18C4.0875 18 3.73437 17.8531 3.44062 17.5594C3.14687 17.2656 3 16.9125 3 16.5V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6C6 3.89333 6.39046 2.95 7.17138 2.17C7.95229 1.39 8.89674 1 10.0047 1C11.1127 1 12.0556 1.39 12.8333 2.17C13.6111 2.95 14 3.89333 14 5H15.5C15.9125 5 16.2656 5.14688 16.5594 5.44063C16.8531 5.73438 17 6.0875 17 6.5V16.5C17 16.9125 16.8531 17.2656 16.5594 17.5594C16.2656 17.8531 15.9125 18 15.5 18H4.5ZM4.5 16.5H15.5V6.5H4.5V16.5ZM10.0047 12C11.1127 12 12.0556 11.61 12.8333 10.83C13.6111 10.05 14 9.10667 14 8H12.5C12.5 8.69444 12.2569 9.28472 11.7708 9.77083C11.2847 10.2569 10.6944 10.5 10 10.5C9.30556 10.5 8.71528 10.2569 8.22917 9.77083C7.74306 9.28472 7.5 8.69444 7.5 8H6C6 9.11111 6.39046 10.0556 7.17138 10.8333C7.95229 11.6111 8.89674 12 10.0047 12ZM7.5 5H12.5C12.5 4.30556 12.2569 3.71528 11.7708 3.22917C11.2847 2.74306 10.6944 2.5 10 2.5C9.30556 2.5 8.71528 2.74306 8.22917 3.22917C7.74306 3.71528 7.5 4.30556 7.5 5Z" fill="#000"></path></svg>Replicate In-store Shopping Online</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.88889 18 7.85069 17.7917 6.88542 17.375C5.92014 16.9583 5.07639 16.3819 4.35417 15.6458L5.41667 14.5833C6 15.1806 6.68403 15.6493 7.46875 15.9896C8.25347 16.3299 9.09722 16.5 10 16.5C11.801 16.5 13.3346 15.8665 14.6008 14.5994C15.8669 13.3323 16.5 11.7976 16.5 9.99521C16.5 8.19285 15.8665 6.65972 14.5994 5.39583C13.3323 4.13194 11.7976 3.5 9.99521 3.5C8.19285 3.5 6.65972 4.13307 5.39583 5.39921C4.13194 6.66536 3.5 8.19896 3.5 10H2C2 8.88889 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1495 2.21 13.1151 2.63C14.0808 3.05 14.9266 3.62333 15.6525 4.35C16.3784 5.07667 16.9511 5.92333 17.3707 6.89C17.7902 7.85667 18 8.89333 18 10C18 11.0933 17.79 12.1267 17.37 13.1C16.95 14.0733 16.3767 14.9233 15.65 15.65C14.9233 16.3767 14.0767 16.95 13.11 17.37C12.1433 17.79 11.1067 18 10 18ZM3.27083 14.2917L6.5 11.0625L8.77083 13.3333L12.5 9.60417V12H14V7H9V8.5H11.5L8.77083 11.2083L6.5 8.9375L2.20833 13.2292L3.27083 14.2917Z" fill="#000"></path></svg>Win Leads and Sales with Automation & AI</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Ecommerce hub</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/calculators/tidio-roi/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M7.5 14H8.5V12.5H10V11.5H8.5V10H7.5V11.5H6V12.5H7.5V14ZM11 13.25H14V12.25H11V13.25ZM11 11.75H14V10.75H11V11.75ZM13.5625 9.54167L14.2708 8.83333L13.2083 7.77083L14.2708 6.70833L13.5625 6L12.5 7.0625L11.4375 6L10.7292 6.70833L11.7917 7.75L10.7292 8.8125L11.4375 9.52083L12.5 8.47917L13.5625 9.54167ZM6 8.27083H9V7.27083H6V8.27083ZM4.5 17C4.0875 17 3.73437 16.8531 3.44062 16.5594C3.14687 16.2656 3 15.9125 3 15.5V4.5C3 4.0875 3.14687 3.73438 3.44062 3.44063C3.73437 3.14688 4.0875 3 4.5 3H15.5C15.9125 3 16.2656 3.14688 16.5594 3.44063C16.8531 3.73438 17 4.0875 17 4.5V15.5C17 15.9125 16.8531 16.2656 16.5594 16.5594C16.2656 16.8531 15.9125 17 15.5 17H4.5ZM4.5 15.5H15.5V4.5H4.5V15.5Z" fill="#000"></path></svg>Flows ROI Calculator</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ecommerce-growth-strategy/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M13.5625 17L12.5 15.9375L13.6875 14.75L12.5 13.5625L13.5625 12.5L14.75 13.6875L15.9375 12.5L17 13.5625L15.8125 14.75L17 15.9375L15.9375 17L14.75 15.8125L13.5625 17ZM5.5 15.5C5.77778 15.5 6.01389 15.4028 6.20833 15.2083C6.40278 15.0139 6.5 14.7778 6.5 14.5C6.5 14.2222 6.40278 13.9861 6.20833 13.7917C6.01389 13.5972 5.77778 13.5 5.5 13.5C5.22222 13.5 4.98611 13.5972 4.79167 13.7917C4.59722 13.9861 4.5 14.2222 4.5 14.5C4.5 14.7778 4.59722 15.0139 4.79167 15.2083C4.98611 15.4028 5.22222 15.5 5.5 15.5ZM5.5 17C4.80556 17 4.21528 16.7569 3.72917 16.2708C3.24306 15.7847 3 15.1944 3 14.5C3 13.8056 3.24306 13.2153 3.72917 12.7292C4.21528 12.2431 4.80556 12 5.5 12C6.01389 12 6.47917 12.1424 6.89583 12.4271C7.3125 12.7118 7.61806 13.0903 7.8125 13.5625C8.24306 13.4097 8.59028 13.1424 8.85417 12.7604C9.11806 12.3785 9.25 11.9583 9.25 11.5V8.25C9.25 7.20833 9.61458 6.32292 10.3438 5.59375C11.0729 4.86458 11.9583 4.5 13 4.5H14.0417L12.6458 3.10417L13.75 2L17 5.25L13.75 8.5L12.6458 7.39583L14.0417 6H13C12.375 6 11.8438 6.21875 11.4062 6.65625C10.9688 7.09375 10.75 7.625 10.75 8.25V11.5C10.75 12.3611 10.4861 13.1285 9.95833 13.8021C9.43056 14.4757 8.75 14.9097 7.91667 15.1042C7.77778 15.6597 7.48611 16.1146 7.04167 16.4688C6.59722 16.8229 6.08333 17 5.5 17ZM4.0625 7.5L3 6.4375L4.1875 5.25L3 4.0625L4.0625 3L5.25 4.1875L6.4375 3L7.5 4.0625L6.3125 5.25L7.5 6.4375L6.4375 7.5L5.25 6.3125L4.0625 7.5Z" fill="#000"></path></svg>Sales Tactics for Ecommerce Growth</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="default" class="css-lx79j8 egbqaws0"><path d="M5.49558 16C5.08186 16 4.72917 15.8527 4.4375 15.5581C4.14583 15.2635 4 14.9093 4 14.4956C4 14.0819 4.14731 13.7292 4.44192 13.4375C4.73654 13.1458 5.09071 13 5.50442 13C5.91814 13 6.27083 13.1473 6.5625 13.4419C6.85417 13.7365 7 14.0907 7 14.5044C7 14.9181 6.85269 15.2708 6.55808 15.5625C6.26346 15.8542 5.90929 16 5.49558 16ZM9.99558 16C9.58186 16 9.22917 15.8527 8.9375 15.5581C8.64583 15.2635 8.5 14.9093 8.5 14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 10.0044 13C10.4181 13 10.7708 13.1473 11.0625 13.4419C11.3542 13.7365 11.5 14.0907 11.5 14.5044C11.5 14.9181 11.3527 15.2708 11.0581 15.5625C10.7635 15.8542 10.4093 16 9.99558 16ZM14.4956 16C14.0819 16 13.7292 15.8527 13.4375 15.5581C13.1458 15.2635 13 14.9093 13 14.4956C13 14.0819 13.1473 13.7292 13.4419 13.4375C13.7365 13.1458 14.0907 13 14.5044 13C14.9181 13 15.2708 13.1473 15.5625 13.4419C15.8542 13.7365 16 14.0907 16 14.5044C16 14.9181 15.8527 15.2708 15.5581 15.5625C15.2635 15.8542 14.9093 16 14.4956 16ZM5.49558 11.5C5.08186 11.5 4.72917 11.3527 4.4375 11.0581C4.14583 10.7635 4 10.4093 4 9.99558C4 9.58186 4.14731 9.22917 4.44192 8.9375C4.73654 8.64583 5.09071 8.5 5.50442 8.5C5.91814 8.5 6.27083 8.64731 6.5625 8.94192C6.85417 9.23654 7 9.59071 7 10.0044C7 10.4181 6.85269 10.7708 6.55808 11.0625C6.26346 11.3542 5.90929 11.5 5.49558 11.5ZM9.99558 11.5C9.58186 11.5 9.22917 11.3527 8.9375 11.0581C8.64583 10.7635 8.5 10.4093 8.5 9.99558C8.5 9.58186 8.64731 9.22917 8.94192 8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 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4.36364 6.83651C4.36364 6.83651 5.19091 6.59345 6.25455 6.22886C6.72727 4.4059 8.02727 0.881533 10.7455 1.00306C11.2182 1.00306 11.5727 1.12459 11.9273 1.61071H12.0455C13.2273 1.61071 13.9364 2.70448 14.2909 3.79825C14.4263 3.75183 14.5445 3.70541 14.6455 3.66577ZM11.8089 4.52695V4.40542C11.8089 3.55471 11.6907 2.94706 11.5725 2.46094C10.8635 2.82553 10.1544 3.67624 9.68164 5.25613L11.8089 4.52695ZM10.7457 1.61035C10.8639 1.61035 10.982 1.61035 11.1002 1.73188C10.2729 2.218 9.2093 3.19024 8.85476 5.37778L8.85475 5.37778L8.85475 5.37779L8.85475 5.37779L8.85474 5.37779C8.26384 5.62085 7.67293 5.8639 7.08203 5.98543C7.55476 4.28401 8.73658 1.61035 10.7457 1.61035ZM9.68136 10.9687C10.5086 10.9687 11.2177 11.3333 11.2177 11.3333L12.045 8.90268C12.045 8.90268 11.5723 8.53809 10.3904 8.53809C7.4359 8.53809 6.01772 10.4826 6.01772 12.5486C6.01772 13.9182 6.76827 14.5547 7.42349 15.1103C7.93102 15.5406 8.38136 15.9225 8.38136 16.5591C8.38136 16.9237 8.14499 17.4098 7.55408 17.4098C6.60863 17.4098 5.54499 16.4375 5.54499 16.4375L5.07227 18.5035C5.07227 18.5035 6.1359 19.8404 8.26317 19.8404C10.0359 19.8404 11.3359 18.382 11.3359 16.316C11.3359 14.6853 10.2369 13.8684 9.3794 13.231C8.83096 12.8233 8.38136 12.4891 8.38136 12.0625C8.38136 11.8194 8.38136 10.9687 9.68136 10.9687ZM12.2832 2.33984C12.8741 2.46137 13.3468 3.19055 13.5832 3.91973L12.5196 4.28432V4.04126C12.5196 3.31208 12.4014 2.82596 12.2832 2.33984ZM22 21.5L15 23L15.7636 3C15.7636 3.125 15.8909 3.125 15.8909 3.125L17.2909 4.5C17.2909 4.5 19.0727 4.625 19.2 4.625C19.3273 4.625 19.4545 4.625 19.4545 4.75L22 21.5Z"></path></svg>Shopify</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/wordpress/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 0C4.48571 0 0 4.48571 0 10C0 15.5143 4.48571 20 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7.75244 12.9282 10.2483 14.0004C10.8418 14.2554 11.3054 14.4078 11.6669 14.5218C12.2628 14.7103 12.8052 14.6838 13.234 14.6201C13.712 14.5489 14.7061 14.0213 14.9133 13.4434C15.1206 12.8655 15.1206 12.3698 15.0585 12.2667C14.9964 12.1637 14.8303 12.1015 14.5815 11.9776L14.5819 11.9766Z" fill="#000"></path></svg>Whatsapp</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/instagram/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.8584 0.0699376C4.7944 0.120138 4.0678 0.289938 3.4326 0.539538C2.7752 0.795738 2.218 1.13954 1.6636 1.69594C1.1092 2.25234 0.767801 2.80994 0.513401 3.46834C0.267201 4.10494 0.100401 4.83214 0.053401 5.89674C0.00640096 6.96134 -0.00399904 7.30354 0.00120096 10.0191C0.00640096 12.7347 0.018401 13.0751 0.070001 14.1419C0.120801 15.2057 0.290001 15.9321 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15.4999ZM4.83333 8.99992L2 6.16659L3.0625 5.10409L4.83333 6.87492L8.35417 3.33325L9.4375 4.39575L4.83333 8.99992ZM11 13.9999V12.4999H18V13.9999H11ZM11 7.49992V5.99992H18V7.49992H11Z" fill="#000"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://academy.tidio.com/course/customer-experiences" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Customer Service Course</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M2.49998 18.3333C2.04165 18.3333 1.64929 18.1701 1.3229 17.8438C0.996507 17.5174 0.833313 17.125 0.833313 16.6667V5.83334H2.49998V16.6667H15V18.3333H2.49998ZM11.6666 11.375L5.83331 7.95834V13.3333H17.5V7.95834L11.6666 11.375ZM5.83331 15C5.37498 15 4.98262 14.8368 4.65623 14.5104C4.32984 14.184 4.16665 13.7917 4.16665 13.3333V6.25001C4.16665 5.95834 4.23262 5.68057 4.36456 5.41668C4.49651 5.15279 4.69442 4.94445 4.95831 4.79168L11.6666 0.833344L13.3333 1.81251L5.99998 6.12501L11.6666 9.45834L17.2916 6.12501C17.5 6.00001 17.7118 5.94098 17.9271 5.94793C18.1423 5.95487 18.3472 6.0139 18.5416 6.12501C18.7361 6.23612 18.8889 6.38543 19 6.57293C19.1111 6.76043 19.1666 6.97223 19.1666 7.20834V13.3333C19.1666 13.7917 19.0035 14.184 18.6771 14.5104C18.3507 14.8368 17.9583 15 17.5 15H5.83331ZM11.6666 8.33334L9.33331 6.00001L10.5 4.83334L11.6666 6.00001L14.625 3.04168L15.7916 4.20834L11.6666 8.33334Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Help Desk</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Access all your customer service tools in a single dashboard. Handle conversations, manage tickets, and resolve issues quickly to improve your CSAT.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/help-desk/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Help Desk</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Features</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/ticketing/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M7.83333 13.375L10 11.7292L12.1667 13.375L11.3333 10.7292L13.5 9H10.8556L10 6.375L9.14444 9H6.5L8.66667 10.7292L7.83333 13.375ZM3.5 16C3.0875 16 2.73438 15.8534 2.44063 15.5602C2.14688 15.2671 2 14.9146 2 14.503V11.9767C2 11.8395 2.04465 11.7195 2.13394 11.617C2.22322 11.5144 2.33801 11.4503 2.47831 11.4247C2.78444 11.3221 3.03125 11.1424 3.21875 10.8854C3.40625 10.6285 3.5 10.3333 3.5 10C3.5 9.66667 3.40625 9.37153 3.21875 9.11458C3.03125 8.85764 2.78444 8.67812 2.47831 8.57602C2.33801 8.55049 2.22322 8.48667 2.13394 8.38456C2.04465 8.28247 2 8.16122 2 8.02083V5.49613C2 5.08469 2.14688 4.73248 2.44063 4.43948C2.73438 4.14649 3.0875 4 3.5 4H16.5C16.9125 4 17.2656 4.14658 17.5594 4.43975C17.8531 4.73293 18 5.08536 18 5.49704V8.02331C18 8.16055 17.9554 8.28045 17.8661 8.38302C17.7768 8.48558 17.662 8.54967 17.5217 8.57531C17.2156 8.67788 16.9688 8.85764 16.7812 9.11458C16.5938 9.37153 16.5 9.66667 16.5 10C16.5 10.3333 16.5938 10.6285 16.7812 10.8854C16.9688 11.1424 17.2156 11.3219 17.5217 11.424C17.662 11.4495 17.7768 11.5133 17.8661 11.6154C17.9554 11.7175 18 11.8388 18 11.9792V14.5039C18 14.9153 17.8531 15.2675 17.5594 15.5605C17.2656 15.8535 16.9125 16 16.5 16H3.5ZM3.5 14.5H16.5V12.6042C16.0556 12.3403 15.6944 11.9792 15.4167 11.5208C15.1389 11.0625 15 10.5556 15 10C15 9.44444 15.1389 8.9375 15.4167 8.47917C15.6944 8.02083 16.0556 7.65972 16.5 7.39583V5.5H3.5V7.39583C3.94444 7.65972 4.30556 8.02083 4.58333 8.47917C4.86111 8.9375 5 9.44444 5 10C5 10.5556 4.86111 11.0625 4.58333 11.5208C4.30556 11.9792 3.94444 12.3403 3.5 12.6042V14.5Z" fill="#000"></path></svg>Ticketing</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/multichannel/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9L6 2L10 9H2ZM6 17C5.16667 17 4.45833 16.7067 3.875 16.12C3.29167 15.5334 3 14.8282 3 14.0044C3 13.1681 3.29167 12.4583 3.875 11.875C4.45833 11.2917 5.16667 11 6 11C6.83333 11 7.54167 11.2917 8.125 11.875C8.70833 12.4583 9 13.1667 9 14C9 14.8333 8.70833 15.5417 8.125 16.125C7.54167 16.7083 6.83333 17 6 17ZM6.00442 15.5C6.41814 15.5 6.77083 15.3527 7.0625 15.0581C7.35417 14.7635 7.5 14.4093 7.5 13.9956C7.5 13.5819 7.35269 13.2292 7.05808 12.9375C6.76346 12.6458 6.40929 12.5 5.99558 12.5C5.58186 12.5 5.22917 12.6473 4.9375 12.9419C4.64583 13.2365 4.5 13.5907 4.5 14.0044C4.5 14.4181 4.64731 14.7708 4.94192 15.0625C5.23654 15.3542 5.59071 15.5 6.00442 15.5ZM4.60417 7.5H7.39583L6 5.02083L4.60417 7.5ZM11 17V11H17V17H11ZM12.5 15.5H15.5V12.5H12.5V15.5ZM14 9C13.25 8.375 12.6315 7.85704 12.1446 7.44613C11.6577 7.03521 11.2689 6.6741 10.978 6.36279C10.6871 6.05149 10.4826 5.76389 10.3646 5.5C10.2465 5.23611 10.1875 4.93976 10.1875 4.61096C10.1875 4.0191 10.3819 3.51931 10.7708 3.11158C11.1597 2.70386 11.6629 2.5 12.2804 2.5C12.6351 2.5 12.9549 2.57292 13.2396 2.71875C13.5243 2.86458 13.7778 3.09028 14 3.39583C14.2222 3.09028 14.4792 2.86458 14.7708 2.71875C15.0625 2.57292 15.3832 2.5 15.7328 2.5C16.3415 2.5 16.8403 2.70386 17.2292 3.11158C17.6181 3.51931 17.8125 4.0191 17.8125 4.61096C17.8125 4.93976 17.7569 5.23611 17.6458 5.5C17.5347 5.76389 17.3324 6.04999 17.039 6.35829C16.7455 6.66661 16.3531 7.02425 15.8619 7.43121C15.3706 7.83818 14.75 8.36111 14 9ZM14 7C14.9444 6.20833 15.566 5.66319 15.8646 5.36458C16.1632 5.06597 16.3125 4.80556 16.3125 4.58333C16.3125 4.43056 16.2569 4.29514 16.1458 4.17708C16.0347 4.05903 15.9046 4 15.7554 4C15.6407 4 15.5347 4.02778 15.4375 4.08333C15.3403 4.13889 15.2569 4.20833 15.1875 4.29167L14 5.39583L12.8333 4.29167C12.75 4.20833 12.6583 4.13889 12.5582 4.08333C12.4581 4.02778 12.3554 4 12.25 4C12.0972 4 11.9653 4.05903 11.8542 4.17708C11.7431 4.29514 11.6875 4.43056 11.6875 4.58333C11.6875 4.81944 11.8438 5.09028 12.1562 5.39583C12.4688 5.70139 13.0833 6.23611 14 7Z" fill="#000"></path></svg>Multichannel</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6.70397 15.4581L6.77779 15.4846C7.78092 15.8344 8.87958 15.9406 10.039 15.9406C14.6421 15.9406 18.3333 13.1029 18.3333 9.33099C18.342 5.55911 14.6074 2.5 10.0043 2.5C5.39686 2.5 1.66663 5.55911 1.66663 9.33099C1.66663 10.6901 2.15299 11.9563 2.98676 13.0188L3.09532 13.1516C3.1952 13.2977 3.25165 13.4659 3.25165 13.6474C3.25165 13.6777 3.06605 14.2915 2.87623 14.9113L2.84855 15.0016L2.74032 15.3539L2.70248 15.4768L2.67395 15.5694L2.66693 15.5921C2.55627 15.951 2.47434 16.2151 2.47434 16.2151C2.41788 16.4099 2.56553 16.6091 2.80437 16.6578C2.83911 16.6667 2.87385 16.6667 2.90859 16.6667C2.96504 16.6667 3.01715 16.6578 3.06927 16.6445L3.13875 16.618L5.33607 15.644C5.37515 15.6263 5.65315 15.5023 5.69657 15.4846C5.84422 15.4315 6.08298 15.3917 6.25669 15.3917C6.41302 15.3917 6.56501 15.4138 6.70397 15.4581Z" fill="#000"></path></svg>Live Chat</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Resources</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/help-desk-checklist/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.83333 15.4999L2 12.6666L3.0625 11.6041L4.8125 13.3749L8.35417 9.83325L9.4375 10.8958L4.83333 15.4999ZM4.83333 8.99992L2 6.16659L3.0625 5.10409L4.83333 6.87492L8.35417 3.33325L9.4375 4.39575L4.83333 8.99992ZM11 13.9999V12.4999H18V13.9999H11ZM11 7.49992V5.99992H18V7.49992H11Z" fill="#000"></path></svg>Help Desk Checklist</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/help-desk-best-practices/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Best Practices</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z" fill="#000"></path></svg>Tidio vs Gorgias</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Flows</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Boost your lead gen and sales funnels with Flows - no-code automation paths that trigger at crucial moments in the customer journey.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/flows/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Flows</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Playbooks</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/in-store-experiences-online-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.5 18C4.0875 18 3.73437 17.8531 3.44062 17.5594C3.14687 17.2656 3 16.9125 3 16.5V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6C6 3.89333 6.39046 2.95 7.17138 2.17C7.95229 1.39 8.89674 1 10.0047 1C11.1127 1 12.0556 1.39 12.8333 2.17C13.6111 2.95 14 3.89333 14 5H15.5C15.9125 5 16.2656 5.14688 16.5594 5.44063C16.8531 5.73438 17 6.0875 17 6.5V16.5C17 16.9125 16.8531 17.2656 16.5594 17.5594C16.2656 17.8531 15.9125 18 15.5 18H4.5ZM4.5 16.5H15.5V6.5H4.5V16.5ZM10.0047 12C11.1127 12 12.0556 11.61 12.8333 10.83C13.6111 10.05 14 9.10667 14 8H12.5C12.5 8.69444 12.2569 9.28472 11.7708 9.77083C11.2847 10.2569 10.6944 10.5 10 10.5C9.30556 10.5 8.71528 10.2569 8.22917 9.77083C7.74306 9.28472 7.5 8.69444 7.5 8H6C6 9.11111 6.39046 10.0556 7.17138 10.8333C7.95229 11.6111 8.89674 12 10.0047 12ZM7.5 5H12.5C12.5 4.30556 12.2569 3.71528 11.7708 3.22917C11.2847 2.74306 10.6944 2.5 10 2.5C9.30556 2.5 8.71528 2.74306 8.22917 3.22917C7.74306 3.71528 7.5 4.30556 7.5 5Z" fill="#000"></path></svg>Replicate In-store Shopping Online</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.88889 18 7.85069 17.7917 6.88542 17.375C5.92014 16.9583 5.07639 16.3819 4.35417 15.6458L5.41667 14.5833C6 15.1806 6.68403 15.6493 7.46875 15.9896C8.25347 16.3299 9.09722 16.5 10 16.5C11.801 16.5 13.3346 15.8665 14.6008 14.5994C15.8669 13.3323 16.5 11.7976 16.5 9.99521C16.5 8.19285 15.8665 6.65972 14.5994 5.39583C13.3323 4.13194 11.7976 3.5 9.99521 3.5C8.19285 3.5 6.65972 4.13307 5.39583 5.39921C4.13194 6.66536 3.5 8.19896 3.5 10H2C2 8.88889 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1495 2.21 13.1151 2.63C14.0808 3.05 14.9266 3.62333 15.6525 4.35C16.3784 5.07667 16.9511 5.92333 17.3707 6.89C17.7902 7.85667 18 8.89333 18 10C18 11.0933 17.79 12.1267 17.37 13.1C16.95 14.0733 16.3767 14.9233 15.65 15.65C14.9233 16.3767 14.0767 16.95 13.11 17.37C12.1433 17.79 11.1067 18 10 18ZM3.27083 14.2917L6.5 11.0625L8.77083 13.3333L12.5 9.60417V12H14V7H9V8.5H11.5L8.77083 11.2083L6.5 8.9375L2.20833 13.2292L3.27083 14.2917Z" fill="#000"></path></svg>Win Leads and Sales with Automation & AI</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Ecommerce hub</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/calculators/tidio-roi/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M7.5 14H8.5V12.5H10V11.5H8.5V10H7.5V11.5H6V12.5H7.5V14ZM11 13.25H14V12.25H11V13.25ZM11 11.75H14V10.75H11V11.75ZM13.5625 9.54167L14.2708 8.83333L13.2083 7.77083L14.2708 6.70833L13.5625 6L12.5 7.0625L11.4375 6L10.7292 6.70833L11.7917 7.75L10.7292 8.8125L11.4375 9.52083L12.5 8.47917L13.5625 9.54167ZM6 8.27083H9V7.27083H6V8.27083ZM4.5 17C4.0875 17 3.73437 16.8531 3.44062 16.5594C3.14687 16.2656 3 15.9125 3 15.5V4.5C3 4.0875 3.14687 3.73438 3.44062 3.44063C3.73437 3.14688 4.0875 3 4.5 3H15.5C15.9125 3 16.2656 3.14688 16.5594 3.44063C16.8531 3.73438 17 4.0875 17 4.5V15.5C17 15.9125 16.8531 16.2656 16.5594 16.5594C16.2656 16.8531 15.9125 17 15.5 17H4.5ZM4.5 15.5H15.5V4.5H4.5V15.5Z" fill="#000"></path></svg>Flows ROI Calculator</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ecommerce-growth-strategy/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M13.5625 17L12.5 15.9375L13.6875 14.75L12.5 13.5625L13.5625 12.5L14.75 13.6875L15.9375 12.5L17 13.5625L15.8125 14.75L17 15.9375L15.9375 17L14.75 15.8125L13.5625 17ZM5.5 15.5C5.77778 15.5 6.01389 15.4028 6.20833 15.2083C6.40278 15.0139 6.5 14.7778 6.5 14.5C6.5 14.2222 6.40278 13.9861 6.20833 13.7917C6.01389 13.5972 5.77778 13.5 5.5 13.5C5.22222 13.5 4.98611 13.5972 4.79167 13.7917C4.59722 13.9861 4.5 14.2222 4.5 14.5C4.5 14.7778 4.59722 15.0139 4.79167 15.2083C4.98611 15.4028 5.22222 15.5 5.5 15.5ZM5.5 17C4.80556 17 4.21528 16.7569 3.72917 16.2708C3.24306 15.7847 3 15.1944 3 14.5C3 13.8056 3.24306 13.2153 3.72917 12.7292C4.21528 12.2431 4.80556 12 5.5 12C6.01389 12 6.47917 12.1424 6.89583 12.4271C7.3125 12.7118 7.61806 13.0903 7.8125 13.5625C8.24306 13.4097 8.59028 13.1424 8.85417 12.7604C9.11806 12.3785 9.25 11.9583 9.25 11.5V8.25C9.25 7.20833 9.61458 6.32292 10.3438 5.59375C11.0729 4.86458 11.9583 4.5 13 4.5H14.0417L12.6458 3.10417L13.75 2L17 5.25L13.75 8.5L12.6458 7.39583L14.0417 6H13C12.375 6 11.8438 6.21875 11.4062 6.65625C10.9688 7.09375 10.75 7.625 10.75 8.25V11.5C10.75 12.3611 10.4861 13.1285 9.95833 13.8021C9.43056 14.4757 8.75 14.9097 7.91667 15.1042C7.77778 15.6597 7.48611 16.1146 7.04167 16.4688C6.59722 16.8229 6.08333 17 5.5 17ZM4.0625 7.5L3 6.4375L4.1875 5.25L3 4.0625L4.0625 3L5.25 4.1875L6.4375 3L7.5 4.0625L6.3125 5.25L7.5 6.4375L6.4375 7.5L5.25 6.3125L4.0625 7.5Z" fill="#000"></path></svg>Sales Tactics for Ecommerce Growth</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M3 16V6L6 8L10 3L14 6H17V16H3ZM7 13.5L10 9.39583L15.5 13.7917V7.5H13.5L10.25 5.0625L6.3125 10L4.5 8.79167V11.625L7 13.5Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Analytics</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Keep track of the data that matters to your business. Monitor the performance of your team, Lyro AI Chatbot, and Flows.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/analytics/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Analytics</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Platforms</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/shopify/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" fill-rule="evenodd" clip-rule="evenodd" d="M14.6455 3.66577C14.8088 3.60161 14.927 3.55519 15 3.55519L14.1727 23L2 20.6909C2 20.6909 3.53636 8.17334 3.65455 7.68722C3.65455 7.12393 3.7561 7.0828 4.24163 6.88619L4.24182 6.88611L4.24225 6.88594L4.24259 6.8858L4.24281 6.88571C4.28071 6.87036 4.32094 6.85407 4.36364 6.83651C4.36364 6.83651 5.19091 6.59345 6.25455 6.22886C6.72727 4.4059 8.02727 0.881533 10.7455 1.00306C11.2182 1.00306 11.5727 1.12459 11.9273 1.61071H12.0455C13.2273 1.61071 13.9364 2.70448 14.2909 3.79825C14.4263 3.75183 14.5445 3.70541 14.6455 3.66577ZM11.8089 4.52695V4.40542C11.8089 3.55471 11.6907 2.94706 11.5725 2.46094C10.8635 2.82553 10.1544 3.67624 9.68164 5.25613L11.8089 4.52695ZM10.7457 1.61035C10.8639 1.61035 10.982 1.61035 11.1002 1.73188C10.2729 2.218 9.2093 3.19024 8.85476 5.37778L8.85475 5.37778L8.85475 5.37779L8.85475 5.37779L8.85474 5.37779C8.26384 5.62085 7.67293 5.8639 7.08203 5.98543C7.55476 4.28401 8.73658 1.61035 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ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/wordpress/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 0C4.48571 0 0 4.48571 0 10C0 15.5143 4.48571 20 10 20C15.5143 20 20 15.5132 20 10C20 4.48677 15.5143 0 10 0ZM1.00952 10C1.00952 8.6963 1.28889 7.45926 1.78836 6.34074L6.07725 18.091C3.07725 16.6339 1.00952 13.5587 1.00952 9.99894M10 18.9915C9.11746 18.9915 8.26561 18.8624 7.46032 18.6254L10.1577 10.7873L12.9206 18.3587C12.9386 18.4032 12.9608 18.4444 12.9852 18.4825C12.0508 18.8116 11.0466 18.9926 10 18.9926M11.2392 5.78413C11.781 5.75556 12.2677 5.69841 12.2677 5.69841C12.7524 5.64127 12.6952 4.9291 12.2106 4.95767C12.2106 4.95767 10.7545 5.07196 9.81376 5.07196C8.93016 5.07196 7.4455 4.95767 7.4455 4.95767C6.96085 4.9291 6.9037 5.66984 7.38836 5.69841C7.38836 5.69841 7.84656 5.75556 8.33122 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16.675L14 15.7V3.75005L9 4.72505V16.675ZM7 17.075V5.12505L6.625 5.20005C6.44167 5.23338 6.29167 5.31255 6.175 5.43755C6.05833 5.56255 6 5.71672 6 5.90005V17.325C6.08333 17.2917 6.17083 17.2625 6.2625 17.2375C6.35417 17.2125 6.44167 17.1917 6.525 17.175L7 17.075Z" fill="#000"></path></svg>How to Leverage AI in Customer Service</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6.75 22.5C6 22.5 5.35417 22.2459 4.8125 21.7375C4.27083 21.2292 4 20.6 4 19.85V5.90005C4 5.26672 4.19583 4.70005 4.5875 4.20005C4.97917 3.70005 5.49167 3.38338 6.125 3.25005L16 1.30005V17.3L6.525 19.2C6.375 19.2334 6.25 19.3125 6.15 19.4375C6.05 19.5625 6 19.7001 6 19.85C6 20.0334 6.075 20.1875 6.225 20.3125C6.375 20.4375 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class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Compare Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Gorgias</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/intercom/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Intercom</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/zendesk/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Zendesk</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other comparisons</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ai-customer-support-software/" type="button" target="_self" class="css-1m1lebk e12qgikk0">AI Customer Support: 10 Best Solutions</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/wordpress-plugins/" type="button" target="_self" class="css-1m1lebk e12qgikk0">Best WordPress Chat Plugins</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t 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14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Lyro vs Ada</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/playground/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>AI Chatbot Playground</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Discover Lyro AI Chatbot</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" fill="default" class="css-lx79j8 egbqaws0"><path d="M12.3335 22C10.9502 22 9.65016 21.7375 8.4335 21.2125C7.21683 20.6875 6.1585 19.975 5.2585 19.075C4.3585 18.175 3.646 17.1167 3.121 15.9C2.596 14.6833 2.3335 13.3833 2.3335 12C2.3335 10.6167 2.596 9.31667 3.121 8.1C3.646 6.88333 4.3585 5.825 5.2585 4.925C6.1585 4.025 7.21683 3.3125 8.4335 2.7875C9.65016 2.2625 10.9502 2 12.3335 2C13.7168 2 15.0168 2.2625 16.2335 2.7875C17.4502 3.3125 18.5085 4.025 19.4085 4.925C20.3085 5.825 21.021 6.88333 21.546 8.1C22.071 9.31667 22.3335 10.6167 22.3335 12C22.3335 13.3833 22.071 14.6833 21.546 15.9C21.021 17.1167 20.3085 18.175 19.4085 19.075C18.5085 19.975 17.4502 20.6875 16.2335 21.2125C15.0168 21.7375 13.7168 22 12.3335 22ZM9.35017 19.8167L10.8002 16.4C10.1446 16.1722 9.56823 15.8125 9.071 15.3208C8.57378 14.8292 8.19461 14.2389 7.9335 13.55L4.51682 14.9333C4.98904 16.0778 5.64181 17.0722 6.47515 17.9167C7.3085 18.7611 8.26684 19.3945 9.35017 19.8167ZM7.91685 10.4667C8.18906 9.77779 8.57101 9.18473 9.06267 8.6875C9.55434 8.19028 10.1279 7.82778 10.7835 7.6L9.40017 4.18333C8.21127 4.66111 7.1946 5.325 6.35015 6.175C5.50571 7.025 4.8946 7.99444 4.51682 9.08333L7.91685 10.4667ZM12.3335 15C13.1668 15 13.8752 14.7083 14.4585 14.125C15.0418 13.5417 15.3335 12.8333 15.3335 12C15.3335 11.1667 15.0418 10.4583 14.4585 9.875C13.8752 9.29167 13.1668 9 12.3335 9C11.5002 9 10.7918 9.29167 10.2085 9.875C9.62516 10.4583 9.3335 11.1667 9.3335 12C9.3335 12.8333 9.62516 13.5417 10.2085 14.125C10.7918 14.7083 11.5002 15 12.3335 15ZM15.3168 19.8167C16.4335 19.3722 17.4071 18.732 18.2377 17.8959C19.0682 17.0597 19.7057 16.0889 20.1502 14.9833L16.7335 13.55C16.4835 14.25 16.1085 14.8431 15.6085 15.3292C15.1085 15.8153 14.5335 16.1722 13.8835 16.4L15.3168 19.8167ZM16.7335 10.4334L20.1502 9.01668C19.7057 7.91111 19.0654 6.94027 18.2293 6.10415C17.3932 5.26805 16.4224 4.62778 15.3168 4.18333L13.9168 7.61668C14.5668 7.84446 15.1307 8.2014 15.6085 8.6875C16.0863 9.17362 16.4613 9.75557 16.7335 10.4334Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Help Center</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subduedAlt" class="css-1jraybv egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.66675 6.51191L7.84175 5.33691L12.8417 10.3369L7.84175 15.3369L6.66675 14.1619L10.4834 10.3369L6.66675 6.51191Z" fill="subduedAlt"></path></svg></div></div><div class="css-fcijae e4nh5dv1"><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" 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9.75557 16.7335 10.4334Z" fill="#000"></path></svg>Go to Help Center</a></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Setup</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377985735708-Install-Tidio" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.125 10L4.85417 8.83333C4.65972 8.76389 4.47917 8.68056 4.3125 8.58333C4.14583 8.48611 3.98611 8.375 3.83333 8.25L2.66667 8.60417L2 7.4375L2.875 6.60417C2.84722 6.40972 2.82986 6.20833 2.82292 6C2.81597 5.79167 2.83333 5.59028 2.875 5.39583L2 4.60417L2.66667 3.4375L3.8125 3.77083C3.96528 3.63194 4.12847 3.51389 4.30208 3.41667C4.47569 3.31944 4.65972 3.23611 4.85417 3.16667L5.125 2H6.45833L6.72917 3.16667C6.92361 3.23611 7.11111 3.31944 7.29167 3.41667C7.47222 3.51389 7.63889 3.63194 7.79167 3.77083L8.9375 3.4375L9.58333 4.60417L8.75 5.375C8.79167 5.58333 8.8125 5.79167 8.8125 6C8.8125 6.20833 8.79167 6.41667 8.75 6.625L9.60417 7.45833L8.9375 8.60417L7.77083 8.25C7.61806 8.38889 7.45486 8.50347 7.28125 8.59375C7.10764 8.68403 6.92361 8.76389 6.72917 8.83333L6.45833 10H5.125ZM5.8125 7.5C6.22917 7.5 6.58333 7.35417 6.875 7.0625C7.16667 6.77083 7.3125 6.41667 7.3125 6C7.3125 5.58333 7.16667 5.22917 6.875 4.9375C6.58333 4.64583 6.22917 4.5 5.8125 4.5C5.39583 4.5 5.04167 4.64583 4.75 4.9375C4.45833 5.22917 4.3125 5.58333 4.3125 6C4.3125 6.41667 4.45833 6.77083 4.75 7.0625C5.04167 7.35417 5.39583 7.5 5.8125 7.5ZM12.8958 18L12.5625 16.5208C12.3264 16.4375 12.1007 16.3368 11.8854 16.2188C11.6701 16.1007 11.4653 15.9583 11.2708 15.7917L9.83333 16.25L9 14.7917L10.0833 13.7708C10.0278 13.5208 10 13.2674 10 13.0104C10 12.7535 10.0278 12.5 10.0833 12.25L9 11.25L9.83333 9.79167L11.25 10.2292C11.4444 10.0625 11.6528 9.91319 11.875 9.78125C12.0972 9.64931 12.3264 9.54167 12.5625 9.45833L12.8958 8H14.5625L14.9167 9.45833C15.1667 9.54167 15.4028 9.64583 15.625 9.77083C15.8472 9.89583 16.0556 10.0486 16.25 10.2292L17.6667 9.79167L18.5 11.25L17.4375 12.2292C17.4931 12.4931 17.5208 12.7535 17.5208 13.0104C17.5208 13.2674 17.4931 13.5278 17.4375 13.7917L18.5 14.7917L17.6667 16.25L16.25 15.7917C16.0556 15.9583 15.8438 16.1042 15.6146 16.2292C15.3854 16.3542 15.1528 16.4583 14.9167 16.5417L14.5625 18H12.8958ZM13.75 15C14.3056 15 14.7778 14.8056 15.1667 14.4167C15.5556 14.0278 15.75 13.5556 15.75 13C15.75 12.4444 15.5556 11.9722 15.1667 11.5833C14.7778 11.1944 14.3056 11 13.75 11C13.1944 11 12.7222 11.1944 12.3333 11.5833C11.9444 11.9722 11.75 12.4444 11.75 13C11.75 13.5556 11.9444 14.0278 12.3333 14.4167C12.7222 14.8056 13.1944 15 13.75 15Z" fill="#000"></path></svg>Install Tidio</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377996746652-Get-Started" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4 17V3H11L11.5 5H16V13H11L10.5 11H5.5V17H4ZM12.1667 11.5H14.5V6.5H10.3333L9.83333 4.5H5.5V9.5H11.6667L12.1667 11.5Z" fill="#000"></path></svg>Get started</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5744791598876-Widget-Customization" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 10C2 8.88889 2.21181 7.85069 2.63542 6.88542C3.05903 5.92014 3.64236 5.07292 4.38542 4.34375C5.12847 3.61458 5.99653 3.04167 6.98958 2.625C7.98264 2.20833 9.04167 2 10.1667 2C11.25 2 12.2674 2.1875 13.2188 2.5625C14.1701 2.9375 15 3.45139 15.7083 4.10417C16.4167 4.75694 16.9757 5.52083 17.3854 6.39583C17.7951 7.27083 18 8.20833 18 9.20833C18 10.5417 17.5347 11.6736 16.6042 12.6042C15.6736 13.5347 14.5417 14 13.2083 14H11.7917C11.6806 14 11.5833 14.0347 11.5 14.1042C11.4167 14.1736 11.375 14.2639 11.375 14.375C11.375 14.5833 11.4792 14.7569 11.6875 14.8958C11.8958 15.0347 12 15.4028 12 16C12 16.5139 11.8125 16.9757 11.4375 17.3854C11.0625 17.7951 10.5833 18 10 18ZM5.5 10.75C5.84722 10.75 6.14236 10.6285 6.38542 10.3854C6.62847 10.1424 6.75 9.84722 6.75 9.5C6.75 9.15278 6.62847 8.85764 6.38542 8.61458C6.14236 8.37153 5.84722 8.25 5.5 8.25C5.15278 8.25 4.85764 8.37153 4.61458 8.61458C4.37153 8.85764 4.25 9.15278 4.25 9.5C4.25 9.84722 4.37153 10.1424 4.61458 10.3854C4.85764 10.6285 5.15278 10.75 5.5 10.75ZM8 7.75C8.34722 7.75 8.64236 7.62847 8.88542 7.38542C9.12847 7.14236 9.25 6.84722 9.25 6.5C9.25 6.15278 9.12847 5.85764 8.88542 5.61458C8.64236 5.37153 8.34722 5.25 8 5.25C7.65278 5.25 7.35764 5.37153 7.11458 5.61458C6.87153 5.85764 6.75 6.15278 6.75 6.5C6.75 6.84722 6.87153 7.14236 7.11458 7.38542C7.35764 7.62847 7.65278 7.75 8 7.75ZM12 7.75C12.3472 7.75 12.6424 7.62847 12.8854 7.38542C13.1285 7.14236 13.25 6.84722 13.25 6.5C13.25 6.15278 13.1285 5.85764 12.8854 5.61458C12.6424 5.37153 12.3472 5.25 12 5.25C11.6528 5.25 11.3576 5.37153 11.1146 5.61458C10.8715 5.85764 10.75 6.15278 10.75 6.5C10.75 6.84722 10.8715 7.14236 11.1146 7.38542C11.3576 7.62847 11.6528 7.75 12 7.75ZM14.5 10.75C14.8472 10.75 15.1424 10.6285 15.3854 10.3854C15.6285 10.1424 15.75 9.84722 15.75 9.5C15.75 9.15278 15.6285 8.85764 15.3854 8.61458C15.1424 8.37153 14.8472 8.25 14.5 8.25C14.1528 8.25 13.8576 8.37153 13.6146 8.61458C13.3715 8.85764 13.25 9.15278 13.25 9.5C13.25 9.84722 13.3715 10.1424 13.6146 10.3854C13.8576 10.6285 14.1528 10.75 14.5 10.75ZM10 16.5C10.1528 16.5 10.2743 16.441 10.3646 16.3229C10.4549 16.2049 10.5 16.0972 10.5 16C10.5 15.7778 10.3958 15.5833 10.1875 15.4167C9.97917 15.25 9.875 14.9028 9.875 14.375C9.875 13.8472 10.059 13.4028 10.4271 13.0417C10.7951 12.6806 11.2431 12.5 11.7708 12.5H13.2083C14.125 12.5 14.9028 12.1806 15.5417 11.5417C16.1806 10.9028 16.5 10.125 16.5 9.20833C16.5 7.61111 15.8854 6.26042 14.6562 5.15625C13.4271 4.05208 11.9306 3.5 10.1667 3.5C8.30556 3.5 6.72917 4.13194 5.4375 5.39583C4.14583 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Widget customization</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378039424028-Manage-Your-Project" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.8333 18L14.5625 16.8333C14.3681 16.7639 14.184 16.684 14.0104 16.5938C13.8368 16.5035 13.6736 16.3889 13.5208 16.25L12.375 16.6042L11.7083 15.4583L12.5625 14.625C12.5208 14.4375 12.5 14.2344 12.5 14.0156C12.5 13.7969 12.5208 13.5903 12.5625 13.3958L11.7083 12.5833L12.375 11.4375L13.5 11.7708C13.6528 11.6181 13.8194 11.4931 14 11.3958C14.1806 11.2986 14.3681 11.2222 14.5625 11.1667L14.8333 10H16.1667L16.4375 11.1667C16.6319 11.2361 16.8229 11.316 17.0104 11.4062C17.1979 11.4965 17.3611 11.6181 17.5 11.7708L18.625 11.4583L19.2917 12.6042L18.4583 13.3958C18.5 13.5833 18.5208 13.7865 18.5208 14.0052C18.5208 14.224 18.5 14.4306 18.4583 14.625L19.3125 15.4375L18.6458 16.5833L17.5 16.25C17.3472 16.3889 17.1806 16.5035 17 16.5938C16.8194 16.684 16.6319 16.7639 16.4375 16.8333L16.1667 18H14.8333ZM15.5044 15.5C15.9181 15.5 16.2708 15.3527 16.5625 15.0581C16.8542 14.7635 17 14.4093 17 13.9956C17 13.5819 16.8527 13.2292 16.5581 12.9375C16.2635 12.6458 15.9093 12.5 15.4956 12.5C15.0819 12.5 14.7292 12.6473 14.4375 12.9419C14.1458 13.2365 14 13.5907 14 14.0044C14 14.4181 14.1473 14.7708 14.4419 15.0625C14.7365 15.3542 15.0907 15.5 15.5044 15.5ZM3.5 14.5V5.5V8.60417V8.5V14.5ZM3.5 16C3.09722 16 2.74653 15.8507 2.44792 15.5521C2.14931 15.2535 2 14.9028 2 14.5V5.5C2 5.0875 2.14931 4.73438 2.44792 4.44063C2.74653 4.14688 3.09722 4 3.5 4H8L10 6H16.5C16.9125 6 17.2656 6.14688 17.5594 6.44063C17.8531 6.73438 18 7.0875 18 7.5V9.14583C17.7639 9.02083 17.5243 8.91319 17.2812 8.82292C17.0382 8.73264 16.7778 8.65951 16.5 8.60354V7.5H9.375L7.375 5.5H3.5V14.5H10.0208C10.0495 14.763 10.0948 15.0197 10.1569 15.2701C10.219 15.5206 10.2986 15.7639 10.3958 16H3.5Z" fill="#000"></path></svg>Manage Your Project</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Using Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Chatbot" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path></svg>Lyro AI Chatbot</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5452396719260-Flows" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Flows</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12623544378012-Helpdesk" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.514 17.0158L11.8755 14.3931L13.0974 13.1712L14.514 14.5878L17.6807 11.3953L18.9026 12.6223L14.514 17.0158ZM1.8306 18.1694V3.55975C1.8306 3.09055 2.00149 2.68505 2.34328 2.34325C2.68508 2.00146 3.09058 1.83057 3.55978 1.83057H16.4402C16.9094 1.83057 17.3149 2.00146 17.6567 2.34325C17.9985 2.68505 18.1694 3.09055 18.1694 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Features</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other Resources</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378011044252-Integrations" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.49558 16C5.08186 16 4.72917 15.8527 4.4375 15.5581C4.14583 15.2635 4 14.9093 4 14.4956C4 14.0819 4.14731 13.7292 4.44192 13.4375C4.73654 13.1458 5.09071 13 5.50442 13C5.91814 13 6.27083 13.1473 6.5625 13.4419C6.85417 13.7365 7 14.0907 7 14.5044C7 14.9181 6.85269 15.2708 6.55808 15.5625C6.26346 15.8542 5.90929 16 5.49558 16ZM9.99558 16C9.58186 16 9.22917 15.8527 8.9375 15.5581C8.64583 15.2635 8.5 14.9093 8.5 14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 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8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 4.4375C13.7365 4.14583 14.0907 4 14.5044 4C14.9181 4 15.2708 4.14731 15.5625 4.44192C15.8542 4.73654 16 5.09071 16 5.50442C16 5.91814 15.8527 6.27083 15.5581 6.5625C15.2635 6.85417 14.9093 7 14.4956 7Z" fill="#000"></path></svg>Integrations</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378029354012-Billing-Subscription" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5251 6.90804L10.0001 2.19971L2.47508 6.90804C1.99175 7.19971 1.66675 7.72471 1.66675 8.33304V16.6664C1.66675 17.583 2.41675 18.333 3.33341 18.333H16.6667C17.5834 18.333 18.3334 17.583 18.3334 16.6664V8.33304C18.3334 7.72471 18.0084 7.19971 17.5251 6.90804ZM16.6667 16.6664H3.33341V9.99971L10.0001 14.1664L16.6667 9.99971V16.6664ZM10.0001 12.4997L3.33341 8.33304L10.0001 4.16637L16.6667 8.33304L10.0001 12.4997Z" fill="#000"></path></svg>Billing & Subscription</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378054692252-Mobile-Desktop-App" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 16V14H4V5.5C4 5.0875 4.14687 4.73438 4.44062 4.44063C4.73438 4.14688 5.0875 4 5.5 4H17V5.5H5.5V14H10V16H2ZM12.7559 16C12.5436 16 12.3646 15.9282 12.2188 15.7845C12.0729 15.6409 12 15.4629 12 15.2505V7.75602C12 7.54367 12.0718 7.36458 12.2154 7.21875C12.359 7.07292 12.5369 7 12.7492 7H17.2441C17.4564 7 17.6354 7.07182 17.7812 7.21546C17.9271 7.35911 18 7.53711 18 7.74946V15.244C18 15.4563 17.9282 15.6354 17.7846 15.7812C17.641 15.9271 17.4631 16 17.2508 16H12.7559ZM13.5 14H16.5V8.5H13.5V14Z" fill="#000"></path></svg>Mobile & Desktop Apps</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5422650146588-Notifications" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9.99999C2 8.81944 2.23958 7.71874 2.71875 6.69791C3.19792 5.67707 3.84028 4.7986 4.64583 4.06249C5.45139 3.32638 6.38542 2.77777 7.44792 2.41666C8.51042 2.05555 9.63194 1.93055 10.8125 2.04166C11.0208 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ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Compare Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Gorgias</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/intercom/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Intercom</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/zendesk/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Zendesk</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other comparisons</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ai-customer-support-software/" type="button" target="_self" class="css-1m1lebk e12qgikk0">AI Customer Support: 10 Best Solutions</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/wordpress-plugins/" type="button" target="_self" class="css-1m1lebk e12qgikk0">Best WordPress Chat Plugins</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t 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9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Lyro vs Ada</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/playground/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>AI Chatbot Playground</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Discover Lyro AI Chatbot</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M12.3335 22C10.9502 22 9.65016 21.7375 8.4335 21.2125C7.21683 20.6875 6.1585 19.975 5.2585 19.075C4.3585 18.175 3.646 17.1167 3.121 15.9C2.596 14.6833 2.3335 13.3833 2.3335 12C2.3335 10.6167 2.596 9.31667 3.121 8.1C3.646 6.88333 4.3585 5.825 5.2585 4.925C6.1585 4.025 7.21683 3.3125 8.4335 2.7875C9.65016 2.2625 10.9502 2 12.3335 2C13.7168 2 15.0168 2.2625 16.2335 2.7875C17.4502 3.3125 18.5085 4.025 19.4085 4.925C20.3085 5.825 21.021 6.88333 21.546 8.1C22.071 9.31667 22.3335 10.6167 22.3335 12C22.3335 13.3833 22.071 14.6833 21.546 15.9C21.021 17.1167 20.3085 18.175 19.4085 19.075C18.5085 19.975 17.4502 20.6875 16.2335 21.2125C15.0168 21.7375 13.7168 22 12.3335 22ZM9.35017 19.8167L10.8002 16.4C10.1446 16.1722 9.56823 15.8125 9.071 15.3208C8.57378 14.8292 8.19461 14.2389 7.9335 13.55L4.51682 14.9333C4.98904 16.0778 5.64181 17.0722 6.47515 17.9167C7.3085 18.7611 8.26684 19.3945 9.35017 19.8167ZM7.91685 10.4667C8.18906 9.77779 8.57101 9.18473 9.06267 8.6875C9.55434 8.19028 10.1279 7.82778 10.7835 7.6L9.40017 4.18333C8.21127 4.66111 7.1946 5.325 6.35015 6.175C5.50571 7.025 4.8946 7.99444 4.51682 9.08333L7.91685 10.4667ZM12.3335 15C13.1668 15 13.8752 14.7083 14.4585 14.125C15.0418 13.5417 15.3335 12.8333 15.3335 12C15.3335 11.1667 15.0418 10.4583 14.4585 9.875C13.8752 9.29167 13.1668 9 12.3335 9C11.5002 9 10.7918 9.29167 10.2085 9.875C9.62516 10.4583 9.3335 11.1667 9.3335 12C9.3335 12.8333 9.62516 13.5417 10.2085 14.125C10.7918 14.7083 11.5002 15 12.3335 15ZM15.3168 19.8167C16.4335 19.3722 17.4071 18.732 18.2377 17.8959C19.0682 17.0597 19.7057 16.0889 20.1502 14.9833L16.7335 13.55C16.4835 14.25 16.1085 14.8431 15.6085 15.3292C15.1085 15.8153 14.5335 16.1722 13.8835 16.4L15.3168 19.8167ZM16.7335 10.4334L20.1502 9.01668C19.7057 7.91111 19.0654 6.94027 18.2293 6.10415C17.3932 5.26805 16.4224 4.62778 15.3168 4.18333L13.9168 7.61668C14.5668 7.84446 15.1307 8.2014 15.6085 8.6875C16.0863 9.17362 16.4613 9.75557 16.7335 10.4334Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Help Center</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Hit the ground running - Master Tidio quickly with our extensive resource library. Learn about features, customize your experience, and find out how to set up integrations and use our apps.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us" type="button" target="_blank" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Go to Help Center</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Setup</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377985735708-Install-Tidio" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.125 10L4.85417 8.83333C4.65972 8.76389 4.47917 8.68056 4.3125 8.58333C4.14583 8.48611 3.98611 8.375 3.83333 8.25L2.66667 8.60417L2 7.4375L2.875 6.60417C2.84722 6.40972 2.82986 6.20833 2.82292 6C2.81597 5.79167 2.83333 5.59028 2.875 5.39583L2 4.60417L2.66667 3.4375L3.8125 3.77083C3.96528 3.63194 4.12847 3.51389 4.30208 3.41667C4.47569 3.31944 4.65972 3.23611 4.85417 3.16667L5.125 2H6.45833L6.72917 3.16667C6.92361 3.23611 7.11111 3.31944 7.29167 3.41667C7.47222 3.51389 7.63889 3.63194 7.79167 3.77083L8.9375 3.4375L9.58333 4.60417L8.75 5.375C8.79167 5.58333 8.8125 5.79167 8.8125 6C8.8125 6.20833 8.79167 6.41667 8.75 6.625L9.60417 7.45833L8.9375 8.60417L7.77083 8.25C7.61806 8.38889 7.45486 8.50347 7.28125 8.59375C7.10764 8.68403 6.92361 8.76389 6.72917 8.83333L6.45833 10H5.125ZM5.8125 7.5C6.22917 7.5 6.58333 7.35417 6.875 7.0625C7.16667 6.77083 7.3125 6.41667 7.3125 6C7.3125 5.58333 7.16667 5.22917 6.875 4.9375C6.58333 4.64583 6.22917 4.5 5.8125 4.5C5.39583 4.5 5.04167 4.64583 4.75 4.9375C4.45833 5.22917 4.3125 5.58333 4.3125 6C4.3125 6.41667 4.45833 6.77083 4.75 7.0625C5.04167 7.35417 5.39583 7.5 5.8125 7.5ZM12.8958 18L12.5625 16.5208C12.3264 16.4375 12.1007 16.3368 11.8854 16.2188C11.6701 16.1007 11.4653 15.9583 11.2708 15.7917L9.83333 16.25L9 14.7917L10.0833 13.7708C10.0278 13.5208 10 13.2674 10 13.0104C10 12.7535 10.0278 12.5 10.0833 12.25L9 11.25L9.83333 9.79167L11.25 10.2292C11.4444 10.0625 11.6528 9.91319 11.875 9.78125C12.0972 9.64931 12.3264 9.54167 12.5625 9.45833L12.8958 8H14.5625L14.9167 9.45833C15.1667 9.54167 15.4028 9.64583 15.625 9.77083C15.8472 9.89583 16.0556 10.0486 16.25 10.2292L17.6667 9.79167L18.5 11.25L17.4375 12.2292C17.4931 12.4931 17.5208 12.7535 17.5208 13.0104C17.5208 13.2674 17.4931 13.5278 17.4375 13.7917L18.5 14.7917L17.6667 16.25L16.25 15.7917C16.0556 15.9583 15.8438 16.1042 15.6146 16.2292C15.3854 16.3542 15.1528 16.4583 14.9167 16.5417L14.5625 18H12.8958ZM13.75 15C14.3056 15 14.7778 14.8056 15.1667 14.4167C15.5556 14.0278 15.75 13.5556 15.75 13C15.75 12.4444 15.5556 11.9722 15.1667 11.5833C14.7778 11.1944 14.3056 11 13.75 11C13.1944 11 12.7222 11.1944 12.3333 11.5833C11.9444 11.9722 11.75 12.4444 11.75 13C11.75 13.5556 11.9444 14.0278 12.3333 14.4167C12.7222 14.8056 13.1944 15 13.75 15Z" fill="#000"></path></svg>Install Tidio</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377996746652-Get-Started" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4 17V3H11L11.5 5H16V13H11L10.5 11H5.5V17H4ZM12.1667 11.5H14.5V6.5H10.3333L9.83333 4.5H5.5V9.5H11.6667L12.1667 11.5Z" fill="#000"></path></svg>Get started</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5744791598876-Widget-Customization" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 10C2 8.88889 2.21181 7.85069 2.63542 6.88542C3.05903 5.92014 3.64236 5.07292 4.38542 4.34375C5.12847 3.61458 5.99653 3.04167 6.98958 2.625C7.98264 2.20833 9.04167 2 10.1667 2C11.25 2 12.2674 2.1875 13.2188 2.5625C14.1701 2.9375 15 3.45139 15.7083 4.10417C16.4167 4.75694 16.9757 5.52083 17.3854 6.39583C17.7951 7.27083 18 8.20833 18 9.20833C18 10.5417 17.5347 11.6736 16.6042 12.6042C15.6736 13.5347 14.5417 14 13.2083 14H11.7917C11.6806 14 11.5833 14.0347 11.5 14.1042C11.4167 14.1736 11.375 14.2639 11.375 14.375C11.375 14.5833 11.4792 14.7569 11.6875 14.8958C11.8958 15.0347 12 15.4028 12 16C12 16.5139 11.8125 16.9757 11.4375 17.3854C11.0625 17.7951 10.5833 18 10 18ZM5.5 10.75C5.84722 10.75 6.14236 10.6285 6.38542 10.3854C6.62847 10.1424 6.75 9.84722 6.75 9.5C6.75 9.15278 6.62847 8.85764 6.38542 8.61458C6.14236 8.37153 5.84722 8.25 5.5 8.25C5.15278 8.25 4.85764 8.37153 4.61458 8.61458C4.37153 8.85764 4.25 9.15278 4.25 9.5C4.25 9.84722 4.37153 10.1424 4.61458 10.3854C4.85764 10.6285 5.15278 10.75 5.5 10.75ZM8 7.75C8.34722 7.75 8.64236 7.62847 8.88542 7.38542C9.12847 7.14236 9.25 6.84722 9.25 6.5C9.25 6.15278 9.12847 5.85764 8.88542 5.61458C8.64236 5.37153 8.34722 5.25 8 5.25C7.65278 5.25 7.35764 5.37153 7.11458 5.61458C6.87153 5.85764 6.75 6.15278 6.75 6.5C6.75 6.84722 6.87153 7.14236 7.11458 7.38542C7.35764 7.62847 7.65278 7.75 8 7.75ZM12 7.75C12.3472 7.75 12.6424 7.62847 12.8854 7.38542C13.1285 7.14236 13.25 6.84722 13.25 6.5C13.25 6.15278 13.1285 5.85764 12.8854 5.61458C12.6424 5.37153 12.3472 5.25 12 5.25C11.6528 5.25 11.3576 5.37153 11.1146 5.61458C10.8715 5.85764 10.75 6.15278 10.75 6.5C10.75 6.84722 10.8715 7.14236 11.1146 7.38542C11.3576 7.62847 11.6528 7.75 12 7.75ZM14.5 10.75C14.8472 10.75 15.1424 10.6285 15.3854 10.3854C15.6285 10.1424 15.75 9.84722 15.75 9.5C15.75 9.15278 15.6285 8.85764 15.3854 8.61458C15.1424 8.37153 14.8472 8.25 14.5 8.25C14.1528 8.25 13.8576 8.37153 13.6146 8.61458C13.3715 8.85764 13.25 9.15278 13.25 9.5C13.25 9.84722 13.3715 10.1424 13.6146 10.3854C13.8576 10.6285 14.1528 10.75 14.5 10.75ZM10 16.5C10.1528 16.5 10.2743 16.441 10.3646 16.3229C10.4549 16.2049 10.5 16.0972 10.5 16C10.5 15.7778 10.3958 15.5833 10.1875 15.4167C9.97917 15.25 9.875 14.9028 9.875 14.375C9.875 13.8472 10.059 13.4028 10.4271 13.0417C10.7951 12.6806 11.2431 12.5 11.7708 12.5H13.2083C14.125 12.5 14.9028 12.1806 15.5417 11.5417C16.1806 10.9028 16.5 10.125 16.5 9.20833C16.5 7.61111 15.8854 6.26042 14.6562 5.15625C13.4271 4.05208 11.9306 3.5 10.1667 3.5C8.30556 3.5 6.72917 4.13194 5.4375 5.39583C4.14583 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Widget customization</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378039424028-Manage-Your-Project" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.8333 18L14.5625 16.8333C14.3681 16.7639 14.184 16.684 14.0104 16.5938C13.8368 16.5035 13.6736 16.3889 13.5208 16.25L12.375 16.6042L11.7083 15.4583L12.5625 14.625C12.5208 14.4375 12.5 14.2344 12.5 14.0156C12.5 13.7969 12.5208 13.5903 12.5625 13.3958L11.7083 12.5833L12.375 11.4375L13.5 11.7708C13.6528 11.6181 13.8194 11.4931 14 11.3958C14.1806 11.2986 14.3681 11.2222 14.5625 11.1667L14.8333 10H16.1667L16.4375 11.1667C16.6319 11.2361 16.8229 11.316 17.0104 11.4062C17.1979 11.4965 17.3611 11.6181 17.5 11.7708L18.625 11.4583L19.2917 12.6042L18.4583 13.3958C18.5 13.5833 18.5208 13.7865 18.5208 14.0052C18.5208 14.224 18.5 14.4306 18.4583 14.625L19.3125 15.4375L18.6458 16.5833L17.5 16.25C17.3472 16.3889 17.1806 16.5035 17 16.5938C16.8194 16.684 16.6319 16.7639 16.4375 16.8333L16.1667 18H14.8333ZM15.5044 15.5C15.9181 15.5 16.2708 15.3527 16.5625 15.0581C16.8542 14.7635 17 14.4093 17 13.9956C17 13.5819 16.8527 13.2292 16.5581 12.9375C16.2635 12.6458 15.9093 12.5 15.4956 12.5C15.0819 12.5 14.7292 12.6473 14.4375 12.9419C14.1458 13.2365 14 13.5907 14 14.0044C14 14.4181 14.1473 14.7708 14.4419 15.0625C14.7365 15.3542 15.0907 15.5 15.5044 15.5ZM3.5 14.5V5.5V8.60417V8.5V14.5ZM3.5 16C3.09722 16 2.74653 15.8507 2.44792 15.5521C2.14931 15.2535 2 14.9028 2 14.5V5.5C2 5.0875 2.14931 4.73438 2.44792 4.44063C2.74653 4.14688 3.09722 4 3.5 4H8L10 6H16.5C16.9125 6 17.2656 6.14688 17.5594 6.44063C17.8531 6.73438 18 7.0875 18 7.5V9.14583C17.7639 9.02083 17.5243 8.91319 17.2812 8.82292C17.0382 8.73264 16.7778 8.65951 16.5 8.60354V7.5H9.375L7.375 5.5H3.5V14.5H10.0208C10.0495 14.763 10.0948 15.0197 10.1569 15.2701C10.219 15.5206 10.2986 15.7639 10.3958 16H3.5Z" fill="#000"></path></svg>Manage Your Project</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Using Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Chatbot" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 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7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path></svg>Lyro AI Chatbot</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5452396719260-Flows" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Flows</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a 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xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.49558 16C5.08186 16 4.72917 15.8527 4.4375 15.5581C4.14583 15.2635 4 14.9093 4 14.4956C4 14.0819 4.14731 13.7292 4.44192 13.4375C4.73654 13.1458 5.09071 13 5.50442 13C5.91814 13 6.27083 13.1473 6.5625 13.4419C6.85417 13.7365 7 14.0907 7 14.5044C7 14.9181 6.85269 15.2708 6.55808 15.5625C6.26346 15.8542 5.90929 16 5.49558 16ZM9.99558 16C9.58186 16 9.22917 15.8527 8.9375 15.5581C8.64583 15.2635 8.5 14.9093 8.5 14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 10.0044 13C10.4181 13 10.7708 13.1473 11.0625 13.4419C11.3542 13.7365 11.5 14.0907 11.5 14.5044C11.5 14.9181 11.3527 15.2708 11.0581 15.5625C10.7635 15.8542 10.4093 16 9.99558 16ZM14.4956 16C14.0819 16 13.7292 15.8527 13.4375 15.5581C13.1458 15.2635 13 14.9093 13 14.4956C13 14.0819 13.1473 13.7292 13.4419 13.4375C13.7365 13.1458 14.0907 13 14.5044 13C14.9181 13 15.2708 13.1473 15.5625 13.4419C15.8542 13.7365 16 14.0907 16 14.5044C16 14.9181 15.8527 15.2708 15.5581 15.5625C15.2635 15.8542 14.9093 16 14.4956 16ZM5.49558 11.5C5.08186 11.5 4.72917 11.3527 4.4375 11.0581C4.14583 10.7635 4 10.4093 4 9.99558C4 9.58186 4.14731 9.22917 4.44192 8.9375C4.73654 8.64583 5.09071 8.5 5.50442 8.5C5.91814 8.5 6.27083 8.64731 6.5625 8.94192C6.85417 9.23654 7 9.59071 7 10.0044C7 10.4181 6.85269 10.7708 6.55808 11.0625C6.26346 11.3542 5.90929 11.5 5.49558 11.5ZM9.99558 11.5C9.58186 11.5 9.22917 11.3527 8.9375 11.0581C8.64583 10.7635 8.5 10.4093 8.5 9.99558C8.5 9.58186 8.64731 9.22917 8.94192 8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 4.4375C13.7365 4.14583 14.0907 4 14.5044 4C14.9181 4 15.2708 4.14731 15.5625 4.44192C15.8542 4.73654 16 5.09071 16 5.50442C16 5.91814 15.8527 6.27083 15.5581 6.5625C15.2635 6.85417 14.9093 7 14.4956 7Z" fill="#000"></path></svg>Integrations</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378029354012-Billing-Subscription" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5251 6.90804L10.0001 2.19971L2.47508 6.90804C1.99175 7.19971 1.66675 7.72471 1.66675 8.33304V16.6664C1.66675 17.583 2.41675 18.333 3.33341 18.333H16.6667C17.5834 18.333 18.3334 17.583 18.3334 16.6664V8.33304C18.3334 7.72471 18.0084 7.19971 17.5251 6.90804ZM16.6667 16.6664H3.33341V9.99971L10.0001 14.1664L16.6667 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16H12.7559ZM13.5 14H16.5V8.5H13.5V14Z" fill="#000"></path></svg>Mobile & Desktop Apps</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5422650146588-Notifications" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9.99999C2 8.81944 2.23958 7.71874 2.71875 6.69791C3.19792 5.67707 3.84028 4.7986 4.64583 4.06249C5.45139 3.32638 6.38542 2.77777 7.44792 2.41666C8.51042 2.05555 9.63194 1.93055 10.8125 2.04166C11.0208 2.06943 11.1806 2.16666 11.2917 2.33332C11.4028 2.49999 11.4375 2.68749 11.3958 2.89582C11.3542 3.10416 11.2465 3.26735 11.0729 3.38541C10.8993 3.50346 10.7083 3.5486 10.5 3.52082C9.56944 3.45138 8.68403 3.56943 7.84375 3.87499C7.00347 4.18055 6.25694 4.63194 5.60417 5.22916C4.95139 5.82638 4.4375 6.53124 4.0625 7.34374C3.6875 8.15624 3.5 9.04166 3.5 9.99999C3.5 11.8055 4.13194 13.3403 5.39583 14.6042C6.65972 15.868 8.19444 16.5 10 16.5C10.9444 16.5 11.8264 16.3125 12.6458 15.9375C13.4653 15.5625 14.1736 15.0555 14.7708 14.4167C15.3958 13.75 15.8542 12.993 16.1458 12.1458C16.4375 11.2986 16.5486 10.4167 16.4792 9.49999C16.4514 9.29166 16.4965 9.10069 16.6146 8.92707C16.7326 8.75346 16.8958 8.64582 17.1042 8.60416C17.3125 8.56249 17.5 8.59721 17.6667 8.70832C17.8333 8.81944 17.9306 8.97916 17.9583 9.18749C18.0694 10.368 17.9479 11.4826 17.5938 12.5312C17.2396 13.5799 16.6944 14.5139 15.9583 15.3333C15.1944 16.1944 14.2951 16.8542 13.2604 17.3125C12.2257 17.7708 11.1389 18 10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 9.99999ZM15 7.49999C14.3056 7.49999 13.7153 7.25694 13.2292 6.77082C12.7431 6.28471 12.5 5.69443 12.5 4.99999C12.5 4.30555 12.7431 3.71527 13.2292 3.22916C13.7153 2.74305 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.schema-faq-section:after{position:absolute;width:24px;height:24px;display:block;content:"";background-image:url("/images/blog/keyboard-arrow-down.svg");background-repeat:no-repeat;-webkit-background-position:center;background-position:center;top:16px;right:10px;}@media (min-width: 1200px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section:after{right:32px;}}@media (min-width: 600px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section{padding:16px 32px;}}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-question{font-weight:500;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-answer{font-weight:400;height:0;margin:0;overflow:hidden;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active .schema-faq-answer{height:auto;margin:16px 0;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active:after{-webkit-transform:rotateX(180deg);-moz-transform:rotateX(180deg);-ms-transform:rotateX(180deg);transform:rotateX(180deg);}.css-1e2z0wx .wp-block-list.references{padding-left:16px;}.css-1e2z0wx .wp-block-list.references li{color:#647491;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-1e2z0wx .wp-block-list.references li+li{margin-top:16px;}.css-1e2z0wx .wp-block-list.references:before{content:"References";display:block;color:#080F1A;margin-top:40px;margin-bottom:16px;margin-left:-16px;font-size:18px;line-height:23px;letter-spacing:-0.01em;}</style><div itemProp="articleBody" class="css-1e2z0wx e1fg08q90"> <p>Kate Zabriskie, a business author, once said that the customer’s perception is your reality.</p> <p>Well—</p> <p>If you want to learn what your business looks like through your customers’ eyes, there’s a way to do so. </p> <p>It’s called a customer satisfaction survey.</p> <p>And you’re about to learn how to make one in no time!</p> <h2 class="wp-block-heading">What is a customer satisfaction survey? And why it’s vital for your business</h2> <p>Let’s start with the basics.</p> <p>A customer satisfaction survey is a questionnaire that measures the customers’ level of satisfaction with a product or service. Satisfaction surveys capture the changes in customers’ perceptions over time and help businesses see what their customers need and what issues they struggle with.</p> <p>In our modest opinion, every business should be interested in their customers’ challenges and the level of <a href="https://www.tidio.com/blog/customer-satisfaction/">customer satisfaction</a>.</p> <p>And if you have doubts—</p> <p>Know that <a href="https://d1eipm3vz40hy0.cloudfront.net/pdf/cxtrends/cx-trends-2020-full-report.pdf">80% of consumers say they would switch to a competitor</a> only after one bad interaction. As a business owner, you will want to know about the first bad experience and prevent the next one from happening.</p> <figure class="wp-block-image size-large with-logo"><img loading="lazy" decoding="async" width="1200" height="422" src="https://www.tidio.com/wp-content/uploads/bad-interaction-1200x422.png" alt="80% of consumers say they would switch to a competitor only after one bad interaction infographic" class="wp-image-29557" srcset="https://www.tidio.com/wp-content/uploads/bad-interaction-1200x422.png 1200w, https://www.tidio.com/wp-content/uploads/bad-interaction-700x246.png 700w, https://www.tidio.com/wp-content/uploads/bad-interaction-768x270.png 768w, https://www.tidio.com/wp-content/uploads/bad-interaction.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <p>At the same time, a whopping <a href="https://success.qualtrics.com/rs/542-FMF-412/images/ROI%20of%20customer%20experience%202020.pdf">94% of American customers will recommend a company</a> whose service they rate as “very good.” And only delighted customers can become your promoters and attract new customers (and reduce your marketing expenses at the same time).</p> <p>How do you know whether you have chances for that?</p> <p>You survey your customers!</p> <h2 class="wp-block-heading" id="survey-types">Three customer satisfaction survey types</h2> <p>Now—</p> <p>Let’s have a closer look at the types of customer satisfaction surveys.</p> <h3 class="wp-block-heading">1. NPS survey®</h3> <p>Net Promoter Score (NPS) shows the level of customer satisfaction and brand loyalty, providing you with a somewhat private <a href="https://www.tidio.com/blog/customer-experience-study/">customer experience research</a>.</p> <p>NPS surveys consist of a single question that asks the customers how likely they are to recommend your product, service, or company to others. Respondents use a scale from 1 to 10.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-1200x789.png" alt="Chatbot NPS Example in Tidio chat widget" class="wp-image-29556" srcset="https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-700x460.png 700w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-768x505.png 768w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <p>These satisfaction <a href="https://www.tidio.com/blog/chat-survey/">post chat survey</a> responses generate a score ranging from -100 (minus hundred) to 100 (a hundred).</p> <p>Based on the score, you can group your customers into three categories:</p> <ul class="wp-block-list"> <li><strong>Promoters:</strong> Those are the customers who gave you a rating of 9 or 10. They are happy and loyal. As the name suggests, promoters might promote your company among the people within their social or professional circles.</li> <li><strong>Passives:</strong> Those are the customers who gave you a rating of 7 or 8. Their experience with your company is average. They are satisfied with your services but might switch to your competitors if an opportunity arises. Passives are the neutral group among your customers. They won’t spread negative comments but won’t promote your brand either.</li> <li><strong>Detractors:</strong> Those are the customers who gave you a rating of 6 or lower. They are not happy with your products or services. Detractors share their bad experiences with others and hurt the company’s reputation. They won’t buy from you again and will discourage others from buying from you, too.</li> </ul> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="1041" src="https://www.tidio.com/wp-content/uploads/net-promote-score-1-1200x1041.png" alt="Net Promote Score calculation with formula" class="wp-image-29555" srcset="https://www.tidio.com/wp-content/uploads/net-promote-score-1-1200x1041.png 1200w, https://www.tidio.com/wp-content/uploads/net-promote-score-1-700x607.png 700w, https://www.tidio.com/wp-content/uploads/net-promote-score-1-768x666.png 768w, https://www.tidio.com/wp-content/uploads/net-promote-score-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h3 class="wp-block-heading">2. CSAT survey</h3> <p><a href="https://www.nicereply.com/blog/what-is-csat-customer-satisfaction-score/" target="_blank" rel="noreferrer noopener">Customer Satisfaction (CSAT)</a> measures the degree to which customers are satisfied with a service, product, or experience. </p> <p>CSAT surveys usually contain one simple question to which visitors can respond with a set of responses (e.g., “Yes/No,” “Very/Neutral/Not at all,” or a numerical scale “0-5”).</p> <p>They may contain open-ended questions where the customer provides more information or justifies their response.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="574" src="https://www.tidio.com/wp-content/uploads/csat-survey-1-1200x574.png" alt="CSAT question example" class="wp-image-29554" srcset="https://www.tidio.com/wp-content/uploads/csat-survey-1-1200x574.png 1200w, https://www.tidio.com/wp-content/uploads/csat-survey-1-700x335.png 700w, https://www.tidio.com/wp-content/uploads/csat-survey-1-768x368.png 768w, https://www.tidio.com/wp-content/uploads/csat-survey-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <p>CSAT is calculated by dividing all the positive responses by the total number of responses and multiplying by 100.</p> <p>For example, if you have 24 positive responses and a total of 60 responses, your CSAT would be 24 / 60 x 100 = 40%.</p> <h3 class="wp-block-heading">3. Customer effort score (CES)</h3> <p>The Customer Effort Score is a single-question survey that measures how much effort it takes for customers to use your product features or resolve a problem through <a href="https://www.tidio.com/blog/customer-support/">customer support</a>.</p> <p>CES surveys usually ask the respondents to rate their experience on a numerical or a visual scale that can include emoticons ranging from angry to happy faces.</p> <p>A typical CES scale includes 1–5 (Very low effort–Very high effort), 1–7 (Extremely easy–Extremely difficult”), or Easy-Neutral-Difficult.</p> <p>The answers are averaged to explain how much effort customers need to put into a particular process.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="549" src="https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-1200x549.png" alt="Customer Effort Score survey question example" class="wp-image-29553" srcset="https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-1200x549.png 1200w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-700x320.png 700w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-768x351.png 768w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h2 class="wp-block-heading" id="steps">Five steps to making a meaningful customer satisfaction survey</h2> <p>A well-designed customer satisfaction survey will give you insights to benchmark your customers’ happiness.</p> <p>Just remember that for each business, creating a <a href="https://www.tidio.com/blog/6-steps-to-measure-customer-satisfaction-of-any-business/">customer satisfaction survey process</a> will be different.</p> <h3 class="wp-block-heading">Step 1: Set the goals</h3> <p>Start with the basics:</p> <ul class="wp-block-list"> <li><strong>Who to survey:</strong> New customers? Long-term customers? Users of a specific feature or those who subscribe to a certain plan? The more specific your audience is, the better.</li> <li><strong>What to measure:</strong> CES, CSAT, or NPS? Decide which metrics will be the most valuable for you.</li> </ul> <h3 class="wp-block-heading">Step 2: Choose the best medium</h3> <p>Luckily, you don’t need a fancy customer satisfaction survey software to collect feedback. There are six main communication channels you can choose from:</p> <ul class="wp-block-list"> <li><strong>Email:</strong> <a href="https://99firms.com/blog/mobile-email-statistics/">About 85% of people</a> use their devices to check their mail, which means that they can comfortably respond to your client satisfaction survey any time, anywhere, and without accessing your website, which makes it one of the most popular survey mediums.</li> <li><strong>Website Intercept Survey:</strong> It’s an online survey that asks visitors for feedback to help you understand their intent, evaluate their online experience, and research your website’s usability (or store). You can use a pop-up on your website or an on-page survey that appears in the corner of the screen.</li> <li><strong>SMS surveys:</strong> Their advantage is that it’s a fast communication channel that is familiar to your audience, but the drawback is that you need to have phone numbers from your audience.</li> <li><strong>Social Media:</strong> You can measure your customers’ satisfaction with reviews, live polls, and surveys via social media channels such as Facebook, Instagram, LinkedIn, or Twitter.</li> <li><strong>Live chat:</strong> <a href="https://www.superoffice.com/blog/live-chat-statistics/">Almost 41%</a> of shoppers expect companies to have a live chat. Interactions via a live chat can range from resolving queries to collecting customer feedback.</li> <li><strong>Chatbots:</strong> They are non-intrusive, and you can customize their appearance to match your website. You can also decide which visitors will be engaged by the bot, as well as </li> </ul> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-ebook"> <div class="body"> <div class="content"> <p>Learn how to leverage AI-assisted support to boost client satisfaction</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--ebook" target="" data-tracking-name="TOFU ebook"> Get free ebook </a> </div> </div> </div> </div> <h3 class="wp-block-heading">Step 3: Choose the right time</h3> <p>An airline company will have different survey timing than a SaaS business. At Tidio, we send a CSAT survey right after the conversation ends to have the feedback ASAP, but that might not be your objective at all.</p> <p>The <a href="https://surveysparrow.com/blog/different-types-of-survey-methods/" target="_blank" rel="noreferrer noopener">type of surveys</a> also plays an important role. It’s pointless to send an NPS survey when a new customer has just joined your company. </p> <p>Usually, companies send surveys at crucial moments of the customer lifecycle, such as:</p> <ul class="wp-block-list"> <li>Midway through or at the end of the onboarding process</li> <li>Every half a year</li> <li>When customers churn</li> <li>After each interaction with the customer support team</li> <li>After a solution to a problem was offered</li> <li>During the renewal of a subscription</li> </ul> <div class="blk-notice"> <p><strong>Suggested reading</strong></p> <p><!-- wp:paragraph --></p> <p>Find out when is <a href="https://www.tidio.com/blog/best-time-to-send-email/">the best time to send emails</a>.</p> <p><!-- /wp:paragraph --></p> </div> <h3 class="wp-block-heading">Step 4: Choose the best questions</h3> <p>Now, it’s time to design good questions to measure your customers’ satisfaction levels—here are some of the best practices:</p> <ul class="wp-block-list"> <li><strong>Start with easy questions.</strong> Start with easy “Yes/No” questions, then move on to slightly longer questions like multiple-choice, and gradually introduce the open-ended questions.</li> <li><strong>Be specific.</strong> Instead of asking “How was the registration process?” focus on its particular aspects—” Did you come across any issues while adding a credit card to your profile?”</li> <li><strong>Allow skipping.</strong> Sometimes, people simply don’t know the answer. And if you don’t allow them to skip such a question, they will abandon the survey or provide dishonest responses that will skew your metrics. </li> <li><strong>Keep it simple.</strong> Avoid long questions with complex sentence structures. Your respondents who are not English native speakers may misunderstand the meaning and, thus, give you the wrong answers. The same goes for using industry jargon or abbreviations that an outsider might not understand.</li> <li><strong>Include various question types.</strong> Include Yes/No, multiple-choice, and open-ended questions to gather valuable data. </li> </ul> <p class="tip">Customer satisfaction surveys generally have low response rates. To increase the chances for more answers, offer an incentive. For example: “Complete this survey and receive a small gift” or “Everyone who completes the survey will receive a 10% discount on our [product name].”</p> <h3 class="wp-block-heading">Step 5: Structure the survey in a respondent-friendly way</h3> <p>The survey structure will also determine whether your respondents will complete the survey or drop out somewhere halfway through.</p> <p>Here’s how to structure your customer satisfaction survey form:</p> <ul class="wp-block-list"> <li><strong>Use a consistent rating scale.</strong> When you start your survey with a scale where, let’s say 1 = Very Satisfied, and 5 = Very Dissatisfied, your respondents will quickly adapt to it. If you suddenly switch to 5 = Excellent and 1 = Very Poor, they’re likely to get confused and give you the opposite answers.</li> <li><strong>Show progress.</strong> If completing your survey takes a while, let your respondents see their progress. You can use a progress bar, percentage bars, or a question counter (e.g., 5/16) that will be visible on each survey page. If your survey consists of several individual sections, break them down into smaller ones.</li> <li><strong>Optimize for mobile.</strong> People use mobile phones to do a lot of stuff, including watching videos, reading emails, and responding to customer satisfaction surveys. That’s why you must optimize your survey for mobile devices. If it is too difficult to work with on a small screen, your survey participation indicators will drop.</li> </ul> <p><strong>Read more: </strong>Discover how <a href="https://www.tidio.com/blog/adt-case-study/">ADT Security Service used Tidio</a><em> </em>to boost customer satisfaction.</p> <h2 class="wp-block-heading">Questions types for customer satisfaction survey</h2> <p>Let’s now look at the types of questions you can ask and what purpose they serve.</p> <h3 class="wp-block-heading">1. Open-Ended Survey Questions</h3> <p>Open-ended questions allow your respondents to give answers in their own words. Also, unlike some other questions, they do not limit choices to a set of predetermined options.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="389" src="https://www.tidio.com/wp-content/uploads/open-end-survey-1200x389.png" alt="Open-ended survey question example" class="wp-image-29552" srcset="https://www.tidio.com/wp-content/uploads/open-end-survey-1200x389.png 1200w, https://www.tidio.com/wp-content/uploads/open-end-survey-700x227.png 700w, https://www.tidio.com/wp-content/uploads/open-end-survey-768x249.png 768w, https://www.tidio.com/wp-content/uploads/open-end-survey.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h4 class="wp-block-heading">When to use open-ended survey questions?</h4> <p>Open-ended questions uncover pain points and give you insights about a new customer segment you have recently started to target.</p> <p>Disadvantages? Satisfied customers may want to share their feedback about your product/service, but few respondents feel like typing elaborated answers. Also, open-ended questions are notoriously hard to analyze.</p> <p class="tip">Use <a href="https://voyant-tools.org/">text analysis tools</a> to see patterns emerging from open-ended questions.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>Examples:<br><br>“What other products would you like to see us offer?”<br>“If you could change just one thing about our product, what would it be?”<br>“What features would make our online services more convenient for you?”</td></tr></tbody></table></figure> <h3 class="wp-block-heading">2. Rating scale survey questions</h3> <p>Rating scale questions, or ordinal questions (because the answers come in a specific order), are followed by a range of multiple-choice answers expressed on a numeric scale. </p> <p>The scale can be a numeric slider, matrix table with radio buttons or checkboxes, emojis, or drop-down menus.</p> <h4 class="wp-block-heading">When to use rating scale survey questions?</h4> <p>This type of survey question works well whenever you want to assign a numerical value to your survey and/or visualize and compare trends for market research. Such questions are common in NPS and CSAT surveys.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>Examples:<br><br>“How likely are you to recommend [product or service] to your friend or family? (0–10)” <br>“How satisfied are you with the help you received from our Customer Service agent?” (1–5) <br>“Based on your most recent live chat support, how easy or difficult was it to interact with the [company] agent? (1–6)”</td></tr></tbody></table></figure> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="429" src="https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-1200x429.png" alt="Scale survey example" class="wp-image-29551" srcset="https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-1200x429.png 1200w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-700x250.png 700w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-768x274.png 768w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h3 class="wp-block-heading">3. Likert scale questions</h3> <p>The Likert questions often use a 5- or 7-point scale. The scale captures a respondent’s level of agreement with certain statements or the intensity of their reaction toward something.</p> <p>The scale develops symmetrically:</p> <ul class="wp-block-list"> <li>The median number (e.g., a “3” on a 5-point scale) indicates neutrality</li> <li>The lowest number (always a “1”) indicates an extreme view (negative or positive)</li> <li>The highest number (e.g., a “5” on a 5-point scale) indicates the opposite extreme view (negative or positive).</li> </ul> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="761" src="https://www.tidio.com/wp-content/uploads/share-your-feedback-1200x761.png" alt="Likert survey question example" class="wp-image-29550" srcset="https://www.tidio.com/wp-content/uploads/share-your-feedback-1200x761.png 1200w, https://www.tidio.com/wp-content/uploads/share-your-feedback-700x444.png 700w, https://www.tidio.com/wp-content/uploads/share-your-feedback-768x487.png 768w, https://www.tidio.com/wp-content/uploads/share-your-feedback.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h4 class="wp-block-heading">When to use Likert survey questions?</h4> <p>Likert-type questions are helpful when you already know a little what your customers think about your product or service. For example, suppose an open-ended question uncovered a complaint about the online payment process. In that case, you could use a Likert scale question to see how other customers feel about specific parts of that process.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>Example:<br><br>“How strongly do you agree with the following statement: [your store] checkout process is easy to follow.”<br>1 – Strongly disagree<br>2 – Somewhat disagree<br>3 – Neither agree nor disagree<br>4 – Somewhat agree<br>5 – Strongly agree</td></tr></tbody></table></figure> <div class="blk-notice"> <p><strong>Suggested source</strong></p> <p>If you need more examples, check out <a href="https://www.uc.edu/content/dam/uc/sas/docs/Assessment/likert-type%20response%20anchors.pdf">this PDF with a variety of Likert scale examples</a>.</p> </div> <h3 class="wp-block-heading">4. Binary scale questions</h3> <p>Binary scale questions offer only two answer choices, such as “Yes/No”, “Thumbs up/Thumbs down,” “Sad face/Happy face,” and similar.</p> <h4 class="wp-block-heading">When to use binary survey questions?</h4> <p>These questions are an excellent way to segment your respondents and gather feedback about the user experience quickly. You can place a survey on a particular landing page (like the pricing page) and set up follow-up questions triggered by a specific answer.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>Examples:<br><br>– “Did our service representative meet your needs?” (Yes/No)<br>– “Are you satisfied with the answers about [issue] provided by our virtual assistant?” (Yes/No)<br>– “Were you able to find on our website what you were looking for?” (Yes/No)</td></tr></tbody></table></figure> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-1200x789.png" alt="Binary scale question example in the Tidio chat widget" class="wp-image-29549" srcset="https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-700x460.png 700w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-768x505.png 768w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <h2 class="wp-block-heading" id="sample-questions">100+ sample customer satisfaction questions </h2> <p>From practice, we know that one of the most painful stages of preparing a customer satisfaction survey is coming up with questions.</p> <p>That’s why we compiled a master list of survey questions examples, so you’ll never run out of ideas.</p> <p>You’re free to use the questions in your surveys verbatim or paraphrase them however you like. You can even put them in a <a href="https://quillbot.com/">text spinner like this one</a> to come up with similar but different questions in no time.</p> <div class="blk-notice"> <p>In the last section, we’ve put together three handy <a href="#templates">customer satisfaction survey templates</a> you can paste your questions into.</p> </div> <h3 class="wp-block-heading">Demographic questions</h3> <p>Demographic questions in your customer satisfaction survey are good starters and help you get some context about your respondents. They are also handy for <a href="https://www.tidio.com/blog/customer-segmentation/">e-commerce segmentation</a>.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. What is your age? <br>2. What gender do you identify with? <br>3. What is your employment status? <br>4. Where do you live? <br>5. What is your marital status? <br>6. What is your income level? <br>7. Do you have children or other dependents? <br>8. What’s your education level?<br>9. What level of expertise do you have in ___?<br>10. Which field do you work in?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Product or service questions</h3> <p>These are the perfect customer satisfaction survey questions to ask if you’re an e-commerce or a SaaS company.</p> <h4 class="wp-block-heading">Before purchase</h4> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. What information would make your purchase decision easier?<br>2. What is your biggest fear or concern about ordering this item/ trying our services?<br>3. Did you find what you were looking for on our website/in our store today?<br>4. If you did not place an order today, what stopped you?<br>5. What problem do you expect our product/service to solve?<br>6. What products/services/features would you like to see in our offer?<br>7. Do you have any questions before starting your free trial?<br>8. Is there anything preventing you from upgrading/purchasing at this point?<br>9. What are your biggest challenges?<br>10. Which services did you take under consideration, apart from us?</td></tr></tbody></table></figure> <h4 class="wp-block-heading">After purchase</h4> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Was there anything about the checkout process we could improve?<br>2. What was your biggest fear or concern about ordering from us?<br>3. What persuaded you to complete the purchase today?<br>4. If you no longer use [product/ service name], what’s the one thing you miss the most?<br>5. What’s the one thing that nearly stopped you from buying from us?<br>6. Are you happy with our shipping options?<br>7. What were the main things that persuaded you to create an account/to place an order today?<br>8. What other options did you consider before choosing our [product/service name]?<br>9. What was your biggest challenge, frustration, or problem finding the right [product/service]?<br>10. Please list the top three things that persuaded you to choose us rather than a competitor.</td></tr></tbody></table></figure> <h4 class="wp-block-heading">Questions to ask customers who churned</h4> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. What could we change to make you want to continue using our service/product?<br>2. What is the main reason you’re canceling your account?<br>3. If you could change one thing in [product name], what would it be?<br>4. What is the main reason you’re unsubscribing?<br>5. On a scale of __, how would you rate your customer experience with us?<br>6. On a scale of __, how much effort did you have to put forth to handle your request?<br>7. Compared to our competitors, is our product/service quality better, worse, or similar?<br>8. What is one feature of the competitor that convinced you to choose them over us?<br>9. What convinced you to pay for [service name]?<br>10. Is the price of our product/service higher than your competitors?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Product or service satisfaction questions</h3> <p>The following questions are suitable for customers who have already been using your product or service.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Which of the following words would you use to describe our product/service? <br>2. How well does our product meet your needs?<br>3. Which features are the most valuable to you?<br>4. What features are you missing the most in our product/service?<br>5. How would you rate the value for money of the product?<br>6. On a scale of __, how happy are you with the product/service?<br>7. What is your favorite feature of the product/service?<br>8. How many [products/subscriptions] do you own?<br>9. Does our product/service help you achieve your goals?<br>10. How likely are you to recommend our product/service to a friend or colleague?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Survey questions for customer service satisfaction</h3> <p>The following questions can help you assess your satisfaction with your customer service efforts.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Were you satisfied with the live chat/chatbot support you received today?<br>2. Are you satisfied with how our agent handled your inquiry?<br>3. Did our agent resolve your issue competently?<br>4. Was your solution/answer delivered promptly?<br>5. How many agents assisted you today?<br>6. Did our agent communicate clearly?<br>7. Did you feel confident that our agent is capable of helping you?<br>8. Did you feel that our agent was knowledgeable about the [company/product/services/policies]?<br>9. Was your agent professional and courteous?<br>10. Did our agent make you feel like a valued customer?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Product shipping questions</h3> <p>The questions below are perfect when you’re testing a new product, a shipment option, or you simply need some general feedback.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Are you happy with our shipping options?<br>2. If you are not happy with the shipping, what type of shipping could we offer to enhance your shopping experience?<br>3. If you are happy with the shipping, is there anything we could do to improve it even more?<br>4. Did the product arrive on time?<br>5. Did you receive exactly the product you’ve ordered?<br>6. Did you receive email communication about the shipping process?<br>7. Once your shipping was delayed, did someone from our team contact you?<br>8. Did the product arrive in an optimal state?<br>9. Did the description/photograph of the product on our website accurately represent what you received?<br>10. How responsive have we been to your questions or concerns about shipping?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Questions about customer loyalty</h3> <p>These questions will help you calculate the likelihood of your customers doing repeat business with you.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Would you recommend our products/services to a friend?<br>2. If you wouldn’t recommend us, why?<br>3. If you would recommend us, why?<br>4. Will you use our products/services to meet your needs in the future?<br>5. Will you buy more/similar products from our company?<br>6. Do you identify as a loyal customer of our store/brand?<br>7. Would you like to receive information regarding our new [feature releases/ sales]?<br>8. How would you describe/summarize our product/service in one sentence?<br>9. Which feature introduction convinced you to stay with us longer?<br>10. Which pricing plan was the best for you during your [time] spent with us?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Questions about marketing and outreach</h3> <p>The following questions will help you understand what brings customers to your website or online store most effectively.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Where did you learn about our services/products? Would you consider that source to be a trusted and reliable resource?<br>2. How did you find us?<br>3. What did you search for on Google that brought you to us?<br>4. Would you consider speaking to one of our agents for __ minutes about improving our products/services?<br>5. Are you following us on social media? If so, which platforms do you use?<br>6. Are you a subscriber to our email newsletter?<br>7. Do you regularly read our blog?<br>8. Have you seen or heard about us anywhere else?<br>9. Have you seen our YouTube channel?<br>10. Do you remember which of our ads you clicked on?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Questions about website usability</h3> <p>Even if your website or online store is fully functional, something may be preventing your visitors from navigating it comfortably. Any obstacles could confuse your potential customers and lead them to leave your website.</p> <p>The following questions will help you determine whether there is anything on your website that needs improvements or your visitors particularly like.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Was the website/store easy to navigate?<br>2. How easy was it to navigate our website/store?<br>3. Were you able to find the support/information you needed easily?<br>4. Did the website load fast?<br>5. Were you able to locate [products/services/information] without assistance?<br>6. Do you view our website/store on your desktop or mobile device?<br>7. Did you find a chatbot helpful in locating the information/products you were looking for?<br>8. What’s the one thing we are missing in [blog /website/store navigation]?<br>9. How satisfied are you with the purchase process?<br>10. What can we do to improve your experience with us?</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Additional questions</h3> <p>By letting your visitors ask questions, you give yourself a chance to get a glimpse into how they think. Plus, you may find out that there are still areas to be explored in your surveys that you otherwise haven’t thought about.</p> <figure class="wp-block-table table table--email"><table><tbody><tr><td>1. Do you have any questions for us? <br>2. What else would you like us to know? <br>3. If needed, can we contact you to follow up on your responses?<br>4. If we were to update [product/service feature], could we reach out to talk about these changes?<br>5. In the future, would you be willing to retake this survey? If not, why?<br>6. Is our pricing transparent? If not, what would you change?<br>7. To what extent do you agree with the following statement: The company made it easy to handle my issue.<br>8. Did the product meet your expectations overall?<br>9. Based on your experience with the product/service so far, would you buy it again?<br>10. Would you positively rate your experience with our product/service?</td></tr></tbody></table></figure> <h2 class="wp-block-heading" id="templates">Customer satisfaction survey templates</h2> <p>Sometimes questions alone are not enough for you to imagine the structure of your customer satisfaction survey.</p> <p>Below, you will find three simple customer satisfaction survey samples that showcase the most popular feedback types. Feel free to copy them and change the questions according to your needs!</p> <h3 class="wp-block-heading">Product or service feedback</h3> <p>This sample customer satisfaction survey focuses purely on customers’ feedback about your product or service and asks specific questions about their impressions.</p> <figure class="wp-block-table table"><table><tbody><tr><td>Considering your complete experience with our company, how likely are you to recommend us to a friend or colleague?<br><br>0 very unlikely / 10 very likely<br><br>1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>Rate our [product or service] for the following parameters:<br><br>0 very unsatisfied /10 very satisfied<br><br>Quality: 1 2 3 4 5 6 7 8 9 10<br>Price: 1 2 3 4 5 6 7 8 9 10<br>Value for money: 1 2 3 4 5 6 7 8 9 10<br>Reliability: 1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>How well did our [product or service] meet your expectations?<br>– Extremely well<br>– Somewhat well<br>– Neutral<br>– Not so well<br>– Not well at all</td></tr><tr><td>How was your experience in the following areas of our customer service:<br><br>0 very unsatisfactory / 10 very satisfactory<br><br>Pre-purchase assistance: 1 2 3 4 5 6 7 8 9 10<br>Post-purchase support: 1 2 3 4 5 6 7 8 9 10<br>Quality of customer support: 1 2 3 4 5 6 7 8 9 10<br>Response time: 1 2 3 4 5 6 7 8 9 10<br>Resolution speed: 1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>How often do you use [product/service]?<br>– Daily<br>– Weekly<br>– Bi-weekly<br>– Monthly<br>– Less than once a month</td></tr><tr><td>Where do you see room for improvement? Do you have any suggestions for us?<br><br>[open-ended question]</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Customer satisfaction</h3> <p>This customer satisfaction survey template measures the overall satisfaction of the customer who had an experience with your customer support department.</p> <figure class="wp-block-table table"><table><tbody><tr><td>Considering your overall experience with our company, how likely are you to recommend us to a friend or colleague?<br><br>0 very unlikely, 10 very likely<br><br>1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>Please rate the following aspects of your experience with our customer support agent: <br>1 very unsatisfied / 10 very satisfied<br><br>Understanding the issue: 1 2 3 4 5 6 7 8 9 10<br>Knowledge of the product: 1 2 3 4 5 6 7 8 9 10<br>Resolution time: 1 2 3 4 5 6 7 8 9 10<br>Response time: 1 2 3 4 5 6 7 8 9 10<br>Politeness: 1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>Out of the following list, which attributes do you feel our operator demonstrated? Select all that apply:<br>– Knowledge<br>– Patience<br>– Responsiveness<br>– Friendliness<br>– Enthusiasm</td></tr><tr><td>Which [product or service] did you purchase? Select all that apply:<br>– [product 1]<br>– [product 2]<br>– [product 3]<br>– [product 4]<br>– [product 5]</td></tr><tr><td>What was the reason to purchase the [product(s)/service(s)]?<br>– Personal<br>– Business<br>– Educational<br>– As a gift<br>– Other [short open-ended answer]</td></tr><tr><td>How would you describe your experience with our customer support in two sentences?<br><br>[open-ended question]</td></tr></tbody></table></figure> <h3 class="wp-block-heading">Product or service recommendation</h3> <p>This type of customer satisfaction survey form combines demographics questions with product satisfaction questions. It will show you which customers are more satisfied with your product or service and whether they would recommend you to a colleague.</p> <figure class="wp-block-table table"><table><tbody><tr><td>What is your gender? <br>– Male<br>– Female<br>– Other<br>– Prefer not to say</td></tr><tr><td>What is your age?<br>– 18-24<br>– 25-34<br>– 45-54<br>– 55+</td></tr><tr><td>What is your approximate household income?<br>– <$25k<br>– $26-$50k<br>– $51-$70k<br>– $71-$99k<br>– >$100k</td></tr><tr><td>In what country do you currently reside?<br>– US<br>– other [please specify]</td></tr><tr><td>How likely are you to recommend our product to a colleague?<br>0 very unlikely / 10 very likely<br><br>1 2 3 4 5 6 7 8 9 10</td></tr><tr><td>Where do you see room for improvement?/What does our company do well?<br><br>[open-ended question]</td></tr></tbody></table></figure> <div class="blk-notice"> <p>Suggested source Need more templates? See all the <a href="https://www.surveymonkey.com/mp/survey-templates/">SurveyMonkey templates</a> for free and get inspired by their structure.</p> </div> <h2 class="wp-block-heading">Key takeaway</h2> <p>Customer satisfaction surveys can uncover the strengths and weaknesses of your products. But above all, they can help you find out whether your customers are happy with different areas of your business. </p> <ul class="wp-block-list"> <li>Before you start thinking about designing a client survey, think about what you really want to find out.</li> <li>There are different ways to ask customers for their feedback. You can use online surveys, live chat, chatbots, website widgets, and emails.</li> <li>Depending on your business and your objectives, you can use different types of surveys, such as NPS, CSAT, and CES.</li> <li>Always ask relevant questions and avoid asking the questions that will return unimportant data.</li> <li>Don’t send out long surveys unless it is for a very dedicated segment of your contacts.</li> </ul> <p>Do you regularly measure your customers’ satisfaction with surveys? Or maybe you are new to the subject, and you would like to start? Installing a<a href="https://www.tidio.com/blog/chatbot-vs-live-chat/"> live chat or a chatbot</a> that automatically collects <a href="https://www.tidio.com/blog/customer-feedback/">customer feedback</a> from your customers is a great starting point.</p> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-ebook"> <div class="body"> <div class="content"> <p>Learn how to leverage AI-assisted support to boost client satisfaction</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--ebook" target="" data-tracking-name="TOFU ebook"> Get free ebook </a> </div> </div> </div> </div> <p>And if you have any additional questions, feel free to contact us—we will gladly help!</p> </div><style data-emotion="css 1rjsqje">.css-1rjsqje{width:100%;margin:36px 0 72px 0;border:none;color:#D3DBE5;}.css-1rjsqje:after{content:'. . .';display:block;text-align:center;font-size:72px;letter-spacing:-0.6px;line-height:1;}</style><hr class="css-1rjsqje eh7n5n1"/><style data-emotion="css hvzzq2">.css-hvzzq2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-size:16px;margin-top:72px;border-radius:8px;padding:32px;border:1px solid #D3DBE5;}@media (min-width: 600px){.css-hvzzq2{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}.css-hvzzq2 p{margin-top:0;margin-bottom:0;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-hvzzq2 header{font-size:24px;line-height:32px;letter-spacing:-0.01em;font-weight:600;cursor:pointer;margin-bottom:8px;}.css-hvzzq2 header a{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-hvzzq2 header:hover{-webkit-text-decoration:underline;text-decoration:underline;}</style><div class="css-hvzzq2 e1z0l5ez0"><style data-emotion="css s8pnyb">.css-s8pnyb img{border-radius:50px;}@media (min-width: 600px){.css-s8pnyb{margin-right:40px;}}</style><div class="css-s8pnyb e1z0l5ez2"><img alt="Gosia Szaniawska-Schiavo" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fgosia-szaniawska-schiavo-1-100x100.png&w=101&q=75 1x, /_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fgosia-szaniawska-schiavo-1-100x100.png&w=256&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fgosia-szaniawska-schiavo-1-100x100.png&w=256&q=75"/></div><div><header><a title="Gosia Szaniawska-Schiavo" href="/people/gosia-szaniawska-schiavo/">Gosia Szaniawska-Schiavo</a></header><p>Gosia manages Tidio's in-house team of content creators, researchers, and outreachers. 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Talk","menuItems":[{"item":{"type":"internal","linkOptions":{"defaultHref":"/partners/","localeOnlyFor":["en"]},"children":"Partner Programs","schema":{"colorScheme":"LINK_ALT","size":"s"}}},{"item":{"type":"external","linkOptions":{"defaultHref":"https://partners.tidio.com/"},"children":"Find a trusted agency","schema":{"colorScheme":"LINK_ALT","size":"s"}}},{"item":{"type":"external","linkOptions":{"defaultHref":"https://affiliates.tidio.com/"},"children":"Partner portal","schema":{"colorScheme":"LINK_ALT","size":"s"}}}]},"bgColor":"default"}},{"element":{"label":"Contact","type":"LIST","data":{"name":"See Tidio in action","onlyMobile":true,"menuItems":[{"item":{"type":"internal","linkOptions":{"defaultHref":"/contact-sales/","localeDisabledFor":["fr"]},"children":"Contact sales","schema":{"colorScheme":"LINK_ALT","size":"s"}}}]},"onlyMobile":true}}]}},"labels":{"similarArticlesHeader":"Similar articles","followMe":"Follow me on","shareArticle":"Share this article:","writtenBy":"Written by","editedBy":"Edited by","updated":"Updated","blog":"Blog","whatIsTidio":{"header":"What is Tidio?","content":"Tidio is an AI-driven customer service suite. Over 300K businesses worldwide use Tidio to improve customer satisfaction, drive conversions, and increase sales."},"registerBanner":{"header":"Win your team’s time back with AI","subheader":"Automate up to 70% of common questions and recurring tasks with a conversational AI chatbot.","ctaText":"Get started free","ctaTextForLoggedUsers":"Go to App"},"recommendedReadings":"Recommended readings","tableOfContent":"Table of contents","newsletter":{"header":"Subscribe to our newsletter","subheader":"Get access to exclusive customer service tips, strategies and case studies."}},"tracking":{"sector":"Article","sectorCategory":"Blog"},"data":{"post":{"translationEN":{"id":"cG9zdDoyOTU0OA==","databaseId":29548,"title":"Customer Satisfaction Survey: 100+ Sample Questions \u0026 Guide","excerpt":"Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.","slug":"customer-satisfaction-survey","date":"2021-08-25T13:38:33","modified":"2024-11-25T16:52:39","uri":"/blog/customer-satisfaction-survey/","content":"\n\u003cp\u003eKate Zabriskie, a business author, once said that the customer\u0026#8217;s perception is your reality.\u003c/p\u003e\n\n\n\n\u003cp\u003eWell—\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you want to learn what your business looks like through your customers’ eyes, there’s a way to do so.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIt’s called a customer satisfaction survey.\u003c/p\u003e\n\n\n\n\u003cp\u003eAnd you’re about to learn how to make one in no time!\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eWhat is a customer satisfaction survey? And why it’s vital for your business\u003c/h2\u003e\n\n\n\n\u003cp\u003eLet’s start with the basics.\u003c/p\u003e\n\n\n\n\u003cp\u003eA customer satisfaction survey is a questionnaire that measures the customers’ level of satisfaction with a product or service. Satisfaction surveys capture the changes in customers’ perceptions over time and help businesses see what their customers need and what issues they struggle with.\u003c/p\u003e\n\n\n\n\u003cp\u003eIn our modest opinion, every business should be interested in their customers’ challenges and the level of \u003ca href=\"https://www.tidio.com/blog/customer-satisfaction/\"\u003ecustomer satisfaction\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eAnd if you have doubts—\u003c/p\u003e\n\n\n\n\u003cp\u003eKnow that \u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/cxtrends/cx-trends-2020-full-report.pdf\"\u003e80% of consumers say they would switch to a competitor\u003c/a\u003e only after one bad interaction. As a business owner, you will want to know about the first bad experience and prevent the next one from happening.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large with-logo\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"422\" src=\"https://www.tidio.com/wp-content/uploads/bad-interaction-1200x422.png\" alt=\"80% of consumers say they would switch to a competitor only after one bad interaction infographic\" class=\"wp-image-29557\" srcset=\"https://www.tidio.com/wp-content/uploads/bad-interaction-1200x422.png 1200w, https://www.tidio.com/wp-content/uploads/bad-interaction-700x246.png 700w, https://www.tidio.com/wp-content/uploads/bad-interaction-768x270.png 768w, https://www.tidio.com/wp-content/uploads/bad-interaction.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eAt the same time, a whopping \u003ca href=\"https://success.qualtrics.com/rs/542-FMF-412/images/ROI%20of%20customer%20experience%202020.pdf\"\u003e94% of American customers will recommend a company\u003c/a\u003e whose service they rate as “very good.” And only delighted customers can become your promoters and attract new customers (and reduce your marketing expenses at the same time).\u003c/p\u003e\n\n\n\n\u003cp\u003eHow do you know whether you have chances for that?\u003c/p\u003e\n\n\n\n\u003cp\u003eYou survey your customers!\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"survey-types\"\u003eThree customer satisfaction survey types\u003c/h2\u003e\n\n\n\n\u003cp\u003eNow—\u003c/p\u003e\n\n\n\n\u003cp\u003eLet’s have a closer look at the types of customer satisfaction surveys.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e1. NPS survey®\u003c/h3\u003e\n\n\n\n\u003cp\u003eNet Promoter Score (NPS) shows the level of customer satisfaction and brand loyalty, providing you with a somewhat private \u003ca href=\"https://www.tidio.com/blog/customer-experience-study/\"\u003ecustomer experience research\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eNPS surveys consist of a single question that asks the customers how likely they are to recommend your product, service, or company to others. Respondents use a scale from 1 to 10.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"789\" src=\"https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-1200x789.png\" alt=\"Chatbot NPS Example in Tidio chat widget\" class=\"wp-image-29556\" srcset=\"https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-700x460.png 700w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1-768x505.png 768w, https://www.tidio.com/wp-content/uploads/chatbot-survey-nps-1.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eThese satisfaction \u003ca href=\"https://www.tidio.com/blog/chat-survey/\"\u003epost chat survey\u003c/a\u003e responses generate a score ranging from -100 (minus hundred) to 100 (a hundred).\u003c/p\u003e\n\n\n\n\u003cp\u003eBased on the score, you can group your customers into three categories:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e\u003cstrong\u003ePromoters:\u003c/strong\u003e Those are the customers who gave you a rating of 9 or 10. They are happy and loyal. As the name suggests, promoters might promote your company among the people within their social or professional circles.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003ePassives:\u003c/strong\u003e Those are the customers who gave you a rating of 7 or 8. Their experience with your company is average. They are satisfied with your services but might switch to your competitors if an opportunity arises. Passives are the neutral group among your customers. They won’t spread negative comments but won’t promote your brand either.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eDetractors:\u003c/strong\u003e Those are the customers who gave you a rating of 6 or lower. They are not happy with your products or services. Detractors share their bad experiences with others and hurt the company’s reputation. They won’t buy from you again and will discourage others from buying from you, too.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1041\" src=\"https://www.tidio.com/wp-content/uploads/net-promote-score-1-1200x1041.png\" alt=\"Net Promote Score calculation with formula\" class=\"wp-image-29555\" srcset=\"https://www.tidio.com/wp-content/uploads/net-promote-score-1-1200x1041.png 1200w, https://www.tidio.com/wp-content/uploads/net-promote-score-1-700x607.png 700w, https://www.tidio.com/wp-content/uploads/net-promote-score-1-768x666.png 768w, https://www.tidio.com/wp-content/uploads/net-promote-score-1.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e2. CSAT survey\u003c/h3\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://www.nicereply.com/blog/what-is-csat-customer-satisfaction-score/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eCustomer Satisfaction (CSAT)\u003c/a\u003e measures the degree to which customers are satisfied with a service, product, or experience. \u003c/p\u003e\n\n\n\n\u003cp\u003eCSAT surveys usually contain one simple question to which visitors can respond with a set of responses (e.g., “Yes/No,” “Very/Neutral/Not at all,” or a numerical scale “0-5”).\u003c/p\u003e\n\n\n\n\u003cp\u003eThey may contain open-ended questions where the customer provides more information or justifies their response.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"574\" src=\"https://www.tidio.com/wp-content/uploads/csat-survey-1-1200x574.png\" alt=\"CSAT question example\" class=\"wp-image-29554\" srcset=\"https://www.tidio.com/wp-content/uploads/csat-survey-1-1200x574.png 1200w, https://www.tidio.com/wp-content/uploads/csat-survey-1-700x335.png 700w, https://www.tidio.com/wp-content/uploads/csat-survey-1-768x368.png 768w, https://www.tidio.com/wp-content/uploads/csat-survey-1.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eCSAT is calculated by dividing all the positive responses by the total number of responses and multiplying by 100.\u003c/p\u003e\n\n\n\n\u003cp\u003eFor example, if you have 24 positive responses and a total of 60 responses, your CSAT would be 24 / 60 x 100 = 40%.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e3. Customer effort score (CES)\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe Customer Effort Score is a single-question survey that measures how much effort it takes for customers to use your product features or resolve a problem through \u003ca href=\"https://www.tidio.com/blog/customer-support/\"\u003ecustomer support\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eCES surveys usually ask the respondents to rate their experience on a numerical or a visual scale that can include emoticons ranging from angry to happy faces.\u003c/p\u003e\n\n\n\n\u003cp\u003eA typical CES scale includes 1–5 (Very low effort–Very high effort), 1–7 (Extremely easy–Extremely difficult”), or Easy-Neutral-Difficult.\u003c/p\u003e\n\n\n\n\u003cp\u003eThe answers are averaged to explain how much effort customers need to put into a particular process.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"549\" src=\"https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-1200x549.png\" alt=\"Customer Effort Score survey question example\" class=\"wp-image-29553\" srcset=\"https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-1200x549.png 1200w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-700x320.png 700w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1-768x351.png 768w, https://www.tidio.com/wp-content/uploads/csat-survey-scale-1.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"steps\"\u003eFive steps to making a meaningful customer satisfaction survey\u003c/h2\u003e\n\n\n\n\u003cp\u003eA well-designed customer satisfaction survey will give you insights to benchmark your customers’ happiness.\u003c/p\u003e\n\n\n\n\u003cp\u003eJust remember that for each business, creating a \u003ca href=\"https://www.tidio.com/blog/6-steps-to-measure-customer-satisfaction-of-any-business/\"\u003ecustomer satisfaction survey process\u003c/a\u003e will be different.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eStep 1: Set the goals\u003c/h3\u003e\n\n\n\n\u003cp\u003eStart with the basics:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e\u003cstrong\u003eWho to survey:\u003c/strong\u003e New customers? Long-term customers? Users of a specific feature or those who subscribe to a certain plan? The more specific your audience is, the better.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eWhat to measure:\u003c/strong\u003e CES, CSAT, or NPS? Decide which metrics will be the most valuable for you.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eStep 2: Choose the best medium\u003c/h3\u003e\n\n\n\n\u003cp\u003eLuckily, you don’t need a fancy customer satisfaction survey software to collect feedback. There are six main communication channels you can choose from:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e\u003cstrong\u003eEmail:\u003c/strong\u003e \u003ca href=\"https://99firms.com/blog/mobile-email-statistics/\"\u003eAbout 85% of people\u003c/a\u003e use their devices to check their mail, which means that they can comfortably respond to your client satisfaction survey any time, anywhere, and without accessing your website, which makes it one of the most popular survey mediums.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eWebsite Intercept Survey:\u003c/strong\u003e It’s an online survey that asks visitors for feedback to help you understand their intent, evaluate their online experience, and research your website’s usability (or store). You can use a pop-up on your website or an on-page survey that appears in the corner of the screen.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eSMS surveys:\u003c/strong\u003e Their advantage is that it’s a fast communication channel that is familiar to your audience, but the drawback is that you need to have phone numbers from your audience.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eSocial Media:\u003c/strong\u003e You can measure your customers’ satisfaction with reviews, live polls, and surveys via social media channels such as Facebook, Instagram, LinkedIn, or Twitter.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eLive chat:\u003c/strong\u003e \u003ca href=\"https://www.superoffice.com/blog/live-chat-statistics/\"\u003eAlmost 41%\u003c/a\u003e of shoppers expect companies to have a live chat. Interactions via a live chat can range from resolving queries to collecting customer feedback.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eChatbots:\u003c/strong\u003e They are non-intrusive, and you can customize their appearance to match your website. You can also decide which visitors will be engaged by the bot, as well as\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-ebook\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eLearn how to leverage AI-assisted support to boost client satisfaction\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--ebook\"\n target=\"\"\n data-tracking-name=\"TOFU ebook\"\u003e\n Get free ebook \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003c/div\u003e\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eStep 3: Choose the right time\u003c/h3\u003e\n\n\n\n\u003cp\u003eAn airline company will have different survey timing than a SaaS business. At Tidio, we send a CSAT survey right after the conversation ends to have the feedback ASAP, but that might not be your objective at all.\u003c/p\u003e\n\n\n\n\u003cp\u003eThe \u003ca href=\"https://surveysparrow.com/blog/different-types-of-survey-methods/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003etype of surveys\u003c/a\u003e also plays an important role. It’s pointless to send an NPS survey when a new customer has just joined your company.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eUsually, companies send surveys at crucial moments of the customer lifecycle, such as:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eMidway through or at the end of the onboarding process\u003c/li\u003e\n\n\n\n\u003cli\u003eEvery half a year\u003c/li\u003e\n\n\n\n\u003cli\u003eWhen customers churn\u003c/li\u003e\n\n\n\n\u003cli\u003eAfter each interaction with the customer support team\u003c/li\u003e\n\n\n\n\u003cli\u003eAfter a solution to a problem was offered\u003c/li\u003e\n\n\n\n\u003cli\u003eDuring the renewal of a subscription\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cdiv class=\"blk-notice\"\u003e\n \u003cp\u003e\u003cstrong\u003eSuggested reading\u003c/strong\u003e\u003c/p\u003e \u003cp\u003e\u003c!-- wp:paragraph --\u003e\u003c/p\u003e\n\u003cp\u003eFind out when is \u003ca href=\"https://www.tidio.com/blog/best-time-to-send-email/\"\u003ethe best time to send emails\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003c!-- /wp:paragraph --\u003e\u003c/p\u003e\n\u003c/div\u003e\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eStep 4: Choose the best questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eNow, it’s time to design good questions to measure your customers’ satisfaction levels—here are some of the best practices:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e\u003cstrong\u003eStart with easy questions.\u003c/strong\u003e Start with easy “Yes/No” questions, then move on to slightly longer questions like multiple-choice, and gradually introduce the open-ended questions.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eBe specific.\u003c/strong\u003e Instead of asking “How was the registration process?” focus on its particular aspects—” Did you come across any issues while adding a credit card to your profile?”\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eAllow skipping.\u003c/strong\u003e Sometimes, people simply don’t know the answer. And if you don’t allow them to skip such a question, they will abandon the survey or provide dishonest responses that will skew your metrics.\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eKeep it simple.\u003c/strong\u003e Avoid long questions with complex sentence structures. Your respondents who are not English native speakers may misunderstand the meaning and, thus, give you the wrong answers. The same goes for using industry jargon or abbreviations that an outsider might not understand.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eInclude various question types.\u003c/strong\u003e Include Yes/No, multiple-choice, and open-ended questions to gather valuable data.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp class=\"tip\"\u003eCustomer satisfaction surveys generally have low response rates. To increase the chances for more answers, offer an incentive. For example: “Complete this survey and receive a small gift” or “Everyone who completes the survey will receive a 10% discount on our [product name].”\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eStep 5: Structure the survey in a respondent-friendly way\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe survey structure will also determine whether your respondents will complete the survey or drop out somewhere halfway through.\u003c/p\u003e\n\n\n\n\u003cp\u003eHere’s how to structure your customer satisfaction survey form:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e\u003cstrong\u003eUse a consistent rating scale.\u003c/strong\u003e When you start your survey with a scale where, let’s say 1 = Very Satisfied, and 5 = Very Dissatisfied, your respondents will quickly adapt to it. If you suddenly switch to 5 = Excellent and 1 = Very Poor, they’re likely to get confused and give you the opposite answers.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eShow progress.\u003c/strong\u003e If completing your survey takes a while, let your respondents see their progress. You can use a progress bar, percentage bars, or a question counter (e.g., 5/16) that will be visible on each survey page. If your survey consists of several individual sections, break them down into smaller ones.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eOptimize for mobile.\u003c/strong\u003e People use mobile phones to do a lot of stuff, including watching videos, reading emails, and responding to customer satisfaction surveys. That’s why you must optimize your survey for mobile devices. If it is too difficult to work with on a small screen, your survey participation indicators will drop.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more: \u003c/strong\u003eDiscover how \u003ca href=\"https://www.tidio.com/blog/adt-case-study/\"\u003eADT Security Service used Tidio\u003c/a\u003e\u003cem\u003e \u003c/em\u003eto boost customer satisfaction.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eQuestions types for customer satisfaction survey\u003c/h2\u003e\n\n\n\n\u003cp\u003eLet’s now look at the types of questions you can ask and what purpose they serve.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e1. Open-Ended Survey Questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eOpen-ended questions allow your respondents to give answers in their own words. Also, unlike some other questions, they do not limit choices to a set of predetermined options.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"389\" src=\"https://www.tidio.com/wp-content/uploads/open-end-survey-1200x389.png\" alt=\"Open-ended survey question example\" class=\"wp-image-29552\" srcset=\"https://www.tidio.com/wp-content/uploads/open-end-survey-1200x389.png 1200w, https://www.tidio.com/wp-content/uploads/open-end-survey-700x227.png 700w, https://www.tidio.com/wp-content/uploads/open-end-survey-768x249.png 768w, https://www.tidio.com/wp-content/uploads/open-end-survey.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eWhen to use open-ended survey questions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eOpen-ended questions uncover pain points and give you insights about a new customer segment you have recently started to target.\u003c/p\u003e\n\n\n\n\u003cp\u003eDisadvantages? Satisfied customers may want to share their feedback about your product/service, but few respondents feel like typing elaborated answers. Also, open-ended questions are notoriously hard to analyze.\u003c/p\u003e\n\n\n\n\u003cp class=\"tip\"\u003eUse \u003ca href=\"https://voyant-tools.org/\"\u003etext analysis tools\u003c/a\u003e to see patterns emerging from open-ended questions.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eExamples:\u003cbr\u003e\u003cbr\u003e“What other products would you like to see us offer?”\u003cbr\u003e“If you could change just one thing about our product, what would it be?”\u003cbr\u003e“What features would make our online services more convenient for you?”\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e2. Rating scale survey questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eRating scale questions, or ordinal questions (because the answers come in a specific order), are followed by a range of multiple-choice answers expressed on a numeric scale.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThe scale can be a numeric slider, matrix table with radio buttons or checkboxes, emojis, or drop-down menus.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eWhen to use rating scale survey questions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eThis type of survey question works well whenever you want to assign a numerical value to your survey and/or visualize and compare trends for market research. Such questions are common in NPS and CSAT surveys.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eExamples:\u003cbr\u003e\u003cbr\u003e“How likely are you to recommend [product or service] to your friend or family? (0–10)”\u0026nbsp;\u003cbr\u003e“How satisfied are you with the help you received from our Customer Service agent?” (1–5)\u0026nbsp;\u003cbr\u003e“Based on your most recent live chat support, how easy or difficult was it to interact with the [company] agent? (1–6)”\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"429\" src=\"https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-1200x429.png\" alt=\"Scale survey example\" class=\"wp-image-29551\" srcset=\"https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-1200x429.png 1200w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-700x250.png 700w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes-768x274.png 768w, https://www.tidio.com/wp-content/uploads/matrix-table-checkboxes.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e3. Likert scale questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe Likert questions often use a 5- or 7-point scale. The scale captures a respondent’s level of agreement with certain statements or the intensity of their reaction toward something.\u003c/p\u003e\n\n\n\n\u003cp\u003eThe scale develops symmetrically:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eThe median number (e.g., a “3” on a 5-point scale) indicates neutrality\u003c/li\u003e\n\n\n\n\u003cli\u003eThe lowest number (always a “1”) indicates an extreme view (negative or positive)\u003c/li\u003e\n\n\n\n\u003cli\u003eThe highest number (e.g., a “5” on a 5-point scale) indicates the opposite extreme view (negative or positive).\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"761\" src=\"https://www.tidio.com/wp-content/uploads/share-your-feedback-1200x761.png\" alt=\"Likert survey question example\" class=\"wp-image-29550\" srcset=\"https://www.tidio.com/wp-content/uploads/share-your-feedback-1200x761.png 1200w, https://www.tidio.com/wp-content/uploads/share-your-feedback-700x444.png 700w, https://www.tidio.com/wp-content/uploads/share-your-feedback-768x487.png 768w, https://www.tidio.com/wp-content/uploads/share-your-feedback.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eWhen to use Likert survey questions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eLikert-type questions are helpful when you already know a little what your customers think about your product or service. For example, suppose an open-ended question uncovered a complaint about the online payment process. In that case, you could use a Likert scale question to see how other customers feel about specific parts of that process.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eExample:\u003cbr\u003e\u003cbr\u003e“How strongly do you agree with the following statement: [your store] checkout process is easy to follow.”\u003cbr\u003e1 – Strongly disagree\u003cbr\u003e2 – Somewhat disagree\u003cbr\u003e3 – Neither agree nor disagree\u003cbr\u003e4 – Somewhat agree\u003cbr\u003e5 – Strongly agree\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cdiv class=\"blk-notice\"\u003e\n \u003cp\u003e\u003cstrong\u003eSuggested source\u003c/strong\u003e\u003c/p\u003e \u003cp\u003eIf you need more examples, check out \u003ca href=\"https://www.uc.edu/content/dam/uc/sas/docs/Assessment/likert-type%20response%20anchors.pdf\"\u003ethis PDF with a variety of Likert scale examples\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e4. Binary scale questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eBinary scale questions offer only two answer choices, such as “Yes/No”, “Thumbs up/Thumbs down,” “Sad face/Happy face,” and similar.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eWhen to use binary survey questions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eThese questions are an excellent way to segment your respondents and gather feedback about the user experience quickly. You can place a survey on a particular landing page (like the pricing page) and set up follow-up questions triggered by a specific answer.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eExamples:\u003cbr\u003e\u003cbr\u003e\u0026#8211; “Did our service representative meet your needs?” (Yes/No)\u003cbr\u003e\u0026#8211; “Are you satisfied with the answers about [issue] provided by our virtual assistant?” (Yes/No)\u003cbr\u003e\u0026#8211; “Were you able to find on our website what you were looking for?” (Yes/No)\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-large\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"789\" src=\"https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-1200x789.png\" alt=\"Binary scale question example in the Tidio chat widget\" class=\"wp-image-29549\" srcset=\"https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-700x460.png 700w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1-768x505.png 768w, https://www.tidio.com/wp-content/uploads/binary-scale-survey-1.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"sample-questions\"\u003e100+ sample customer satisfaction questions\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eFrom practice, we know that one of the most painful stages of preparing a customer satisfaction survey is coming up with questions.\u003c/p\u003e\n\n\n\n\u003cp\u003eThat’s why we compiled a master list of survey questions examples, so you’ll never run out of ideas.\u003c/p\u003e\n\n\n\n\u003cp\u003eYou’re free to use the questions in your surveys verbatim or paraphrase them however you like. You can even put them in a \u003ca href=\"https://quillbot.com/\"\u003etext spinner like this one\u003c/a\u003e to come up with similar but different questions in no time.\u003c/p\u003e\n\n\n\n\u003cdiv class=\"blk-notice\"\u003e\n \u003cp\u003eIn the last section, we’ve put together three handy \u003ca href=\"#templates\"\u003ecustomer satisfaction survey templates\u003c/a\u003e you can paste your questions into.\u003c/p\u003e\n\u003c/div\u003e\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eDemographic questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eDemographic questions in your customer satisfaction survey are good starters and help you get some context about your respondents. They are also handy for \u003ca href=\"https://www.tidio.com/blog/customer-segmentation/\"\u003ee-commerce segmentation\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. What is your age?\u0026nbsp;\u003cbr\u003e2. What gender do you identify with?\u0026nbsp;\u003cbr\u003e3. What is your employment status?\u0026nbsp;\u003cbr\u003e4. Where do you live?\u0026nbsp;\u003cbr\u003e5. What is your marital status?\u0026nbsp;\u003cbr\u003e6. What is your income level?\u0026nbsp;\u003cbr\u003e7. Do you have children or other dependents?\u0026nbsp;\u003cbr\u003e8. What’s your education level?\u003cbr\u003e9. What level of expertise do you have in ___?\u003cbr\u003e10. Which field do you work in?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eProduct or service questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eThese are the perfect customer satisfaction survey questions to ask if you’re an e-commerce or a SaaS company.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eBefore purchase\u003c/h4\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. What information would make your purchase decision easier?\u003cbr\u003e2. What is your biggest fear or concern about ordering this item/ trying our services?\u003cbr\u003e3. Did you find what you were looking for on our website/in our store today?\u003cbr\u003e4. If you did not place an order today, what stopped you?\u003cbr\u003e5. What problem do you expect our product/service to solve?\u003cbr\u003e6. What products/services/features would you like to see in our offer?\u003cbr\u003e7. Do you have any questions before starting your free trial?\u003cbr\u003e8. Is there anything preventing you from upgrading/purchasing at this point?\u003cbr\u003e9. What are your biggest challenges?\u003cbr\u003e10. Which services did you take under consideration, apart from us?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eAfter purchase\u003c/h4\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Was there anything about the checkout process we could improve?\u003cbr\u003e2. What was your biggest fear or concern about ordering from us?\u003cbr\u003e3. What persuaded you to complete the purchase today?\u003cbr\u003e4. If you no longer use [product/ service name], what’s the one thing you miss the most?\u003cbr\u003e5. What’s the one thing that nearly stopped you from buying from us?\u003cbr\u003e6. Are you happy with our shipping options?\u003cbr\u003e7. What were the main things that persuaded you to create an account/to place an order today?\u003cbr\u003e8. What other options did you consider before choosing our [product/service name]?\u003cbr\u003e9. What was your biggest challenge, frustration, or problem finding the right [product/service]?\u003cbr\u003e10. Please list the top three things that persuaded you to choose us rather than a competitor.\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eQuestions to ask customers who churned\u003c/h4\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. What could we change to make you want to continue using our service/product?\u003cbr\u003e2. What is the main reason you’re canceling your account?\u003cbr\u003e3. If you could change one thing in [product name], what would it be?\u003cbr\u003e4. What is the main reason you’re unsubscribing?\u003cbr\u003e5. On a scale of __, how would you rate your customer experience with us?\u003cbr\u003e6. On a scale of __, how much effort did you have to put forth to handle your request?\u003cbr\u003e7. Compared to our competitors, is our product/service quality better, worse, or similar?\u003cbr\u003e8. What is one feature of the competitor that convinced you to choose them over us?\u003cbr\u003e9. What convinced you to pay for [service name]?\u003cbr\u003e10. Is the price of our product/service higher than your competitors?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eProduct or service satisfaction questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe following questions are suitable for customers who have already been using your product or service.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Which of the following words would you use to describe our product/service?\u0026nbsp;\u003cbr\u003e2. How well does our product meet your needs?\u003cbr\u003e3. Which features are the most valuable to you?\u003cbr\u003e4. What features are you missing the most in our product/service?\u003cbr\u003e5. How would you rate the value for money of the product?\u003cbr\u003e6. On a scale of __, how happy are you with the product/service?\u003cbr\u003e7. What is your favorite feature of the product/service?\u003cbr\u003e8. How many [products/subscriptions] do you own?\u003cbr\u003e9. Does our product/service help you achieve your goals?\u003cbr\u003e10. How likely are you to recommend our product/service to a friend or colleague?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eSurvey questions for customer service satisfaction\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe following questions can help you assess your satisfaction with your customer service efforts.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Were you satisfied with the live chat/chatbot support you received today?\u003cbr\u003e2. Are you satisfied with how our agent handled your inquiry?\u003cbr\u003e3. Did our agent resolve your issue competently?\u003cbr\u003e4. Was your solution/answer delivered promptly?\u003cbr\u003e5. How many agents assisted you today?\u003cbr\u003e6. Did our agent communicate clearly?\u003cbr\u003e7. Did you feel confident that our agent is capable of helping you?\u003cbr\u003e8. Did you feel that our agent was knowledgeable about the [company/product/services/policies]?\u003cbr\u003e9. Was your agent professional and courteous?\u003cbr\u003e10. Did our agent make you feel like a valued customer?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eProduct shipping questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe questions below are perfect when you’re testing a new product, a shipment option, or you simply need some general feedback.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Are you happy with our shipping options?\u003cbr\u003e2. If you are not happy with the shipping, what type of shipping could we offer to enhance your shopping experience?\u003cbr\u003e3. If you are happy with the shipping, is there anything we could do to improve it even more?\u003cbr\u003e4. Did the product arrive on time?\u003cbr\u003e5. Did you receive exactly the product you’ve ordered?\u003cbr\u003e6. Did you receive email communication about the shipping process?\u003cbr\u003e7. Once your shipping was delayed, did someone from our team contact you?\u003cbr\u003e8. Did the product arrive in an optimal state?\u003cbr\u003e9. Did the description/photograph of the product on our website accurately represent what you received?\u003cbr\u003e10. How responsive have we been to your questions or concerns about shipping?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eQuestions about customer loyalty\u003c/h3\u003e\n\n\n\n\u003cp\u003eThese questions will help you calculate the likelihood of your customers doing repeat business with you.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Would you recommend our products/services to a friend?\u003cbr\u003e2. If you wouldn’t recommend us, why?\u003cbr\u003e3. If you would recommend us, why?\u003cbr\u003e4. Will you use our products/services to meet your needs in the future?\u003cbr\u003e5. Will you buy more/similar products from our company?\u003cbr\u003e6. Do you identify as a loyal customer of our store/brand?\u003cbr\u003e7. Would you like to receive information regarding our new [feature releases/ sales]?\u003cbr\u003e8. How would you describe/summarize our product/service in one sentence?\u003cbr\u003e9. Which feature introduction convinced you to stay with us longer?\u003cbr\u003e10. Which pricing plan was the best for you during your [time] spent with us?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eQuestions about marketing and outreach\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe following questions will help you understand what brings customers to your website or online store most effectively.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Where did you learn about our services/products? Would you consider that source to be a trusted and reliable resource?\u003cbr\u003e2. How did you find us?\u003cbr\u003e3. What did you search for on Google that brought you to us?\u003cbr\u003e4. Would you consider speaking to one of our agents for __ minutes about improving our products/services?\u003cbr\u003e5. Are you following us on social media? If so, which platforms do you use?\u003cbr\u003e6. Are you a subscriber to our email newsletter?\u003cbr\u003e7. Do you regularly read our blog?\u003cbr\u003e8. Have you seen or heard about us anywhere else?\u003cbr\u003e9. Have you seen our YouTube channel?\u003cbr\u003e10. Do you remember which of our ads you clicked on?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eQuestions about website usability\u003c/h3\u003e\n\n\n\n\u003cp\u003eEven if your website or online store is fully functional, something may be preventing your visitors from navigating it comfortably. Any obstacles could confuse your potential customers and lead them to leave your website.\u003c/p\u003e\n\n\n\n\u003cp\u003eThe following questions will help you determine whether there is anything on your website that needs improvements or your visitors particularly like.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Was the website/store easy to navigate?\u003cbr\u003e2. How easy was it to navigate our website/store?\u003cbr\u003e3. Were you able to find the support/information you needed easily?\u003cbr\u003e4. Did the website load fast?\u003cbr\u003e5. Were you able to locate [products/services/information] without assistance?\u003cbr\u003e6. Do you view our website/store on your desktop or mobile device?\u003cbr\u003e7. Did you find a chatbot helpful in locating the information/products you were looking for?\u003cbr\u003e8. What’s the one thing we are missing in [blog /website/store navigation]?\u003cbr\u003e9. How satisfied are you with the purchase process?\u003cbr\u003e10. What can we do to improve your experience with us?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eAdditional questions\u003c/h3\u003e\n\n\n\n\u003cp\u003eBy letting your visitors ask questions, you give yourself a chance to get a glimpse into how they think. Plus, you may find out that there are still areas to be explored in your surveys that you otherwise haven’t thought about.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e1. Do you have any questions for us?\u0026nbsp;\u003cbr\u003e2. What else would you like us to know?\u0026nbsp;\u003cbr\u003e3. If needed, can we contact you to follow up on your responses?\u003cbr\u003e4. If we were to update [product/service feature], could we reach out to talk about these changes?\u003cbr\u003e5. In the future, would you be willing to retake this survey? If not, why?\u003cbr\u003e6. Is our pricing transparent? If not, what would you change?\u003cbr\u003e7. To what extent do you agree with the following statement: The company made it easy to handle my issue.\u003cbr\u003e8. Did the product meet your expectations overall?\u003cbr\u003e9. Based on your experience with the product/service so far, would you buy it again?\u003cbr\u003e10. Would you positively rate your experience with our product/service?\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"templates\"\u003eCustomer satisfaction survey templates\u003c/h2\u003e\n\n\n\n\u003cp\u003eSometimes questions alone are not enough for you to imagine the structure of your customer satisfaction survey.\u003c/p\u003e\n\n\n\n\u003cp\u003eBelow, you will find three simple customer satisfaction survey samples that showcase the most popular feedback types. Feel free to copy them and change the questions according to your needs!\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eProduct or service feedback\u003c/h3\u003e\n\n\n\n\u003cp\u003eThis sample customer satisfaction survey focuses purely on customers’ feedback about your product or service and asks specific questions about their impressions.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eConsidering your complete experience with our company, how likely are you to recommend us to a friend or colleague?\u003cbr\u003e\u003cbr\u003e0 very unlikely / 10 very likely\u003cbr\u003e\u003cbr\u003e1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eRate our [product or service] for the following parameters:\u003cbr\u003e\u003cbr\u003e0 very unsatisfied /10 very satisfied\u003cbr\u003e\u003cbr\u003eQuality: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003ePrice: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eValue for money: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eReliability: 1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eHow well did our [product or service] meet your expectations?\u003cbr\u003e\u0026#8211; Extremely well\u003cbr\u003e\u0026#8211; Somewhat well\u003cbr\u003e\u0026#8211; Neutral\u003cbr\u003e\u0026#8211; Not so well\u003cbr\u003e\u0026#8211; Not well at all\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eHow was your experience in the following areas of our customer service:\u003cbr\u003e\u003cbr\u003e0 very unsatisfactory / 10 very satisfactory\u003cbr\u003e\u003cbr\u003ePre-purchase assistance: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003ePost-purchase support: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eQuality of customer support: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eResponse time: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eResolution speed: 1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eHow often do you use [product/service]?\u003cbr\u003e\u0026#8211; Daily\u003cbr\u003e\u0026#8211; Weekly\u003cbr\u003e\u0026#8211; Bi-weekly\u003cbr\u003e\u0026#8211; Monthly\u003cbr\u003e\u0026#8211; Less than once a month\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhere do you see room for improvement? Do you have any suggestions for us?\u003cbr\u003e\u003cbr\u003e[open-ended question]\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eCustomer satisfaction\u003c/h3\u003e\n\n\n\n\u003cp\u003eThis customer satisfaction survey template measures the overall satisfaction of the customer who had an experience with your customer support department.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eConsidering your overall experience with our company, how likely are you to recommend us to a friend or colleague?\u003cbr\u003e\u003cbr\u003e0 very unlikely, 10 very likely\u003cbr\u003e\u003cbr\u003e1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003ePlease rate the following aspects of your experience with our customer support agent:\u0026nbsp;\u003cbr\u003e1 very unsatisfied / 10 very satisfied\u003cbr\u003e\u003cbr\u003eUnderstanding the issue: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eKnowledge of the product: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eResolution time: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003eResponse time: 1 2 3 4 5 6 7 8 9 10\u003cbr\u003ePoliteness: 1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eOut of the following list, which attributes do you feel our operator demonstrated? Select all that apply:\u003cbr\u003e\u0026#8211; Knowledge\u003cbr\u003e\u0026#8211; Patience\u003cbr\u003e\u0026#8211; Responsiveness\u003cbr\u003e\u0026#8211; Friendliness\u003cbr\u003e\u0026#8211; Enthusiasm\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhich [product or service] did you purchase? Select all that apply:\u003cbr\u003e\u0026#8211; [product 1]\u003cbr\u003e\u0026#8211; [product 2]\u003cbr\u003e\u0026#8211; [product 3]\u003cbr\u003e\u0026#8211; [product 4]\u003cbr\u003e\u0026#8211; [product 5]\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhat was the reason to purchase the [product(s)/service(s)]?\u003cbr\u003e\u0026#8211; Personal\u003cbr\u003e\u0026#8211; Business\u003cbr\u003e\u0026#8211; Educational\u003cbr\u003e\u0026#8211; As a gift\u003cbr\u003e\u0026#8211; Other [short open-ended answer]\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eHow would you describe your experience with our customer support in two sentences?\u003cbr\u003e\u003cbr\u003e[open-ended question]\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eProduct or service recommendation\u003c/h3\u003e\n\n\n\n\u003cp\u003eThis type of customer satisfaction survey form combines demographics questions with product satisfaction questions. It will show you which customers are more satisfied with your product or service and whether they would recommend you to a colleague.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eWhat is your gender? \u003cbr\u003e\u0026#8211; Male\u003cbr\u003e\u0026#8211; Female\u003cbr\u003e\u0026#8211; Other\u003cbr\u003e\u0026#8211; Prefer not to say\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhat is your age?\u003cbr\u003e\u0026#8211; 18-24\u003cbr\u003e\u0026#8211; 25-34\u003cbr\u003e\u0026#8211; 45-54\u003cbr\u003e\u0026#8211; 55+\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhat is your approximate household income?\u003cbr\u003e\u0026#8211; \u0026lt;$25k\u003cbr\u003e\u0026#8211; $26-$50k\u003cbr\u003e\u0026#8211; $51-$70k\u003cbr\u003e\u0026#8211; $71-$99k\u003cbr\u003e\u0026#8211; \u0026gt;$100k\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eIn what country do you currently reside?\u003cbr\u003e\u0026#8211; US\u003cbr\u003e\u0026#8211; other [please specify]\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eHow likely are you to recommend our product to a colleague?\u003cbr\u003e0 very unlikely / 10 very likely\u003cbr\u003e\u003cbr\u003e1 2 3 4 5 6 7 8 9 10\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eWhere do you see room for improvement?/What does our company do well?\u003cbr\u003e\u003cbr\u003e[open-ended question]\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cdiv class=\"blk-notice\"\u003e\n \u003cp\u003eSuggested source Need more templates? See all the \u003ca href=\"https://www.surveymonkey.com/mp/survey-templates/\"\u003eSurveyMonkey templates\u003c/a\u003e for free and get inspired by their structure.\u003c/p\u003e\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eKey takeaway\u003c/h2\u003e\n\n\n\n\u003cp\u003eCustomer satisfaction surveys can uncover the strengths and weaknesses of your products. But above all, they can help you find out whether your customers are happy with different areas of your business.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eBefore you start thinking about designing a client survey, think about what you really want to find out.\u003c/li\u003e\n\n\n\n\u003cli\u003eThere are different ways to ask customers for their feedback. You can use online surveys, live chat, chatbots, website widgets, and emails.\u003c/li\u003e\n\n\n\n\u003cli\u003eDepending on your business and your objectives, you can use different types of surveys, such as NPS, CSAT, and CES.\u003c/li\u003e\n\n\n\n\u003cli\u003eAlways ask relevant questions and avoid asking the questions that will return unimportant data.\u003c/li\u003e\n\n\n\n\u003cli\u003eDon’t send out long surveys unless it is for a very dedicated segment of your contacts.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eDo you regularly measure your customers’ satisfaction with surveys? Or maybe you are new to the subject, and you would like to start? Installing a\u003ca href=\"https://www.tidio.com/blog/chatbot-vs-live-chat/\"\u003e live chat or a chatbot\u003c/a\u003e that automatically collects \u003ca href=\"https://www.tidio.com/blog/customer-feedback/\"\u003ecustomer feedback\u003c/a\u003e from your customers is a great starting point.\u003c/p\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-ebook\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eLearn how to leverage AI-assisted support to boost client satisfaction\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--ebook\"\n target=\"\"\n data-tracking-name=\"TOFU ebook\"\u003e\n Get free ebook \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003c/div\u003e\n\n\n\u003cp\u003eAnd if you have any additional questions, feel free to contact us—we will gladly help!\u003c/p\u003e\n","status":"publish","seo":{"breadcrumbs":[{"text":"Tidio","url":"https://www.tidio.com/"},{"text":"Customer service tech","url":"https://www.tidio.com/blog/category/customer-service-tech/"},{"text":"Customer Satisfaction Survey: 100+ Sample Questions \u0026#038; Guide","url":"https://www.tidio.com/blog/customer-satisfaction-survey/"}],"title":"Customer Satisfaction Survey: 100+ Sample Questions \u0026 Guide","metaDesc":"Learn how to make various types of customer satisfaction surveys. 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