Submit an enquiry or complaint - European Commission # label

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1"> <title>Submit an enquiry or complaint - European Commission # label</title> <script type="text/javascript" src="resources/js/lib/jquery.min.js"></script> <script type="text/javascript" src="resources/js/lib/kendo.all.min.js"></script> <script type="text/javascript" src="resources/js/lib/kendo.dataviz.min.js"></script> <script type="text/javascript" src="resources/js/lib/jquery.ba-bbq.min.js"></script> <script type="text/javascript"> setLanguage = 'en'; setLanguageText = 'English'; setOrigin = 'yec_Consumers'; pageLabels = {"PAGE1_Q3":"Have you taken your problem to court?","SELECT_SERVICE_SOLVIT_BORDER_MORE_NE":"We can intervene only when two countries are involved.","SOLVIT_DETAILS_ERR_BIZ_CITY":"Please enter the business’ town.","PAGE1_Q2":"Is this about a situation you are currently facing?","PAGE1_Q1":"Which service are you looking for?","SOLVIT_DETAILS_ERR_AC_ZIPCODE":"Please enter the authority’s address: postcode.","COMMON_PREVIOUS":"Previous","COMMON_ENABLE_COOKIES":"Please enable the cookies in your browser and refresh the page","COMMON_EXCLAMATION":"\u0026nbsp;!\u0026nbsp;","SOLVIT_PREPARE_BEHALF":"I’m submitting this complaint on behalf of","PAGE1_INFO_SER":"\u003cp\u003eThere are different services available depending on your needs.\u003c/p\u003e\u003cp\u003eBy answering the following questions, we can direct you to the most appropriate service.\u003c/p\u003e","SOLVIT_DETAILS_ERR_ORGADDRESS":"Please enter your organisation’s address: street and number.","PAGE1_NOSERVCRT":"If you have already taken your problem to court, we cannot provide help or assistance. \u003cbr/\u003eFor general information about your EU rights, visit \u003ca href\u003d\"http://europa.eu/youreurope/\"\u003eYour Europe\u003c/a\u003e","LAB_SELECT_A_VALUE":"Please select a value","YEA_DETAILS_ERR_READ_PS":"Please read and accept the privacy statement.","COMMON_ER_DB_UNAUTHO_PDF":"Unauthorized pdf download","COMMON_INTAKE_FORM":"Submit an \u003cb\u003eenquiry\u003c/b\u003e or \u003cb\u003ecomplaint\u003c/b\u003e","COMMON_ER_SERVICE":"Service not online","SOLVIT_PREPARE_MORE":"To submit your complaint to SOLVIT you will need to provide:","YEA_DETAILS_INFO_ENQ":"Information about the problem","SOLVIT_AGREE_PS":"Consent to personal data processing and complaint transfer","CIF_LNG":"Language: ","PAGE1_Q6":"Do you believe the authority is breaching your EU rights?","PAGE1_Q5":"Did the problem occur in an EU country other than your own?","PAGE1_Q4":"Does your problem involve a public authority?","SOLVIT_PREPARE_BEHALF_ME":"myself","COMMON_HELP":"Help","SOLVIT_DETAILS_ERR_LNAME":"Please enter your last name.","LAB_CONTACT_EC":"Use this service to contact the European commission if you have a question or want to file a complaint.","COMMON_COOKIES":"\u003ca id\u003d\"ccookies\" href\u003d\"http://ec.europa.eu/cookies/index_en.htm\" accesskey\u003d\"3\"\u003eCookies\u003c/a\u003e","SELECT_SERVICE_SOLVIT_BORDER":"Does your problem have a cross-border component? e.g. involve two \u003cabbr\u003eEU\u003c/abbr\u003e countries or Iceland, Liechtenstein or Norway?","YEA_DETAILS_AUTH":"Details of the authority","PAGE1_CAPTCHANO":"The captcha code is incorrect!\u003cbr/\u003ePlease try again.","LAB_TITLE":"Title","PAGE1_INFO_SOL1":"provides assistance when a public authority in another country does not respect your EU rights","PAGE1_INFO_SOL2":"clarifies your EU rights with the responsible authority and works with them to solve your problem","PAGE1_INFO_SOL3":"is provided by the national administrations in each EU country, Iceland, Liechtenstein and Norway","CONTINUE_YEA":"Continue to \u003cstrong\u003eYour Europe\u003c/strong\u003e","PAGE1_INFO_SOL4":"aims to find solutions within 10 weeks","CHECK_INFO":"Please check that the information you have provided is complete and correct.","YEA_DETAILS_ERR_REPLY_RES_COUNTRY":"Please select your country of residence or establishment.","COMMON_IM":"\u003ca id\u003d\"bim\" class\u003d\"breadcrumElement labelTextItem hoverable colorWhite\" href\u003d\"http://ec.europa.eu/internal_market\"\u003eInternal Market\u003c/a\u003e","PAGE1_SECURITY":"Security check","SOLVIT_PROB_INFO":"Please do not enter any personal data in the problem description field.","YEA_DETAILS":"Your details","SOLVIT_DETAILS_ERR_OTHER_PHONE":"Please enter the complainant’s telephone number.","SOLVIT_UPLOAD_DOC_LNG":"Please indicate the correct language for each document.","COMMON_AV":"A/V","FIELDS_CLASS_MANDATORY":"Fields marked with \u003cspan class\u003d\"mandatory\" title \u003d\"Required\"\u003e(required)\u003c/span\u003e are mandatory.","PLEASE_NOTE":"Please note:","PAGE1_Q1_2":"Help to get my EU rights recognised","PAGE1_INFO_YEA":"offers personal advice on your EU rights","SOLVIT_DETAILS_ERR_PHONE":"Please enter a telephone number including the international country code.","SOLVIT_MY_DETAIL_REPRTYPE":"Type of representative:","SELECT_SERVICE_SOLVIT_BORDER_MORE":"We can intervene only when two countries are involved, e.g.:","COMMON_SOL":"SOLVIT","SOLVIT_DETAILS_BIZ":"as a business","SOLVIT_DETAILS_ERR_FNAME":"Please enter your first name.","USE_SRV_CONTACT_EC":"Use this service to contact the European commission if you have a question or want to file a complaint.","YEA_ENQ_REL_COUNTRY":"Country to which your enquiry is related:","CIF_ZIPCODE_CITY":"Postcode, Town:","COMMON_ER_JS_DISAB":"This application requires JavaScript. Please enable it in your browser.","PAGE1_Q1_1":"Personal advice regarding my EU rights","EC":"European Commission","SOLVIT_DETAILS_LNG":"Preferred language:","VISIT_YE_STRONG":"Please visit \u003cstrong\u003eYour Europe\u003c/strong\u003e","COMMON_ER_SUBMIT":"Error trying to submit a case","SOLVIT_DETAILS_ERR_COUNTRY":"Please select your country.","COMMON_F_VAL_FILES":"To continue, please click on OK.","COMMON_WORK_LOST":"Your work will be lost.","SOLVIT_ERR_SELECT_OPTION":"Please select an option.","SOLVIT_DETAILS_ERR_LNG":"Please select your preferred language.","SOLVIT_DETAILS_ERR_ACCESS_PD":"Please indicate whether or not the SOLVIT centre and/or the authority can access your personal data.","SOLVIT_DETAILS_ER_EC_USEDATA":"Please select whether the European Commission can use the data for further assessment.","SOLVIT_DETAILS_ERR_OTHER_SERVICE":"Please indicate whether or not SOLVIT can transfer your complaint to another service.","CIF_NEXT_B":"Next \u003cstrong\u003e","COMMON_CAPTCHAQ":"Enter the text you see in the picture or click \"Retry\" for a new code:","SELECT_SERVICE_SOLVIT_PA_MORE":"We can intervene only when the problem is caused by a public authority – either in another country or in your own country if you need to comply with administrative requirements in a cross-border context.","SOLVIT_DETAILS_COMM_LNG_ERR":"Please select the preferred communication language.","COMMON_EUROPA":"\u003ca id\u003d\"beuropa\" class\u003d\"breadcrumElement labelTextItem hoverable colorWhite\" href\u003d\"http://europa.eu/index_en.htm\"\u003eEuropa\u003c/a\u003e","SOLVIT_AGREE_PD":"In most cases disclosure of your personal data is essential for finding an appropriate solution.","SOLVIT_DETAILS_ERR_NO_EMAIL":"Please enter a valid e-mail address","COMMON_CIF_BANNER":"Submit an enquiry or complaint","COMMON_ER_DB_RECAPTCHA":"Google reCaptcha service down","LAB_AVAILABLE_LNG":"This page is available in the following languages","YEA_DETAILS_REVIEW_ENQ":"Review your enquiry","FILL_MANDATORY_FIELDS":"You need to complete all compulsory fields before you can continue:","SOLVIT_DETAILS_ERR_BIZ_ZIPCODE":"Please enter the business’ address: postcode.","SOLVIT_DETAILS_ERR_NAT":"Please select your nationality.","COMMON_CANCELINFO":"Are you sure you want to cancel? Any data entered will be lost.","SUBMIT_SOLVIT":"Submitting your complaint to \u003cstrong\u003eSOLVIT\u003c/strong\u003e","SOLVIT_DETAILS_ERR_OTHER_COUNTRY":"Please select the complainant’s country.","COMMON_ER_UNAUTHO_ACCESS":"Unauthorized access","LAB_INTRO":"Introduction","COMMON_FEEDBACK_FORM_DESC":"If you experience technical difficulties submitting your problem/question, you can \u003ca href\u003d\"/internal_market/cif/feedback/index_en.htm\"\u003econtact us\u003c/a\u003e.","COMMON_FDEL":"Delete","SOLVIT_DETAILS_ERR_ORGCOUNTRY":"Please select the country where your organisation is located.","SOLVIT_DETAILS_ERR_AC_CITY":"Please enter the authority’s address: town.","PLS_VALID_EMAIL":"Please enter a valid email address","COMMON_VA":"V/A","SOLVIT_DETAILS":"Are you submitting your complaint as a business or as an individual?","LAB_REVIEW_COMPLAINT":"Review your complaint","YES_TRANSFER":"If you select \"Yes\", your complaint can be transferred to:","COMMON_EC":"\u003ca id\u003d\"bec\" class\u003d\"breadcrumElement labelTextItem hoverable colorWhite\" href\u003d\"http://ec.europa.eu/index_en.htm\"\u003eEuropean Commission\u003c/a\u003e","SOLVIT_DETAILS_ERR_BIZ_EMAIL":"Please enter a valid e-mail address to contact this business.","PLEASE_WAIT":"Please wait...","COMMON_ER_DB_DOWN":"The database may be down or unreachable","SOLVIT_DETAILS_ERR_OTHER_NAT":"Please enter the complainant’s nationality.","YEA_ENQ_DETAILS":"Enquiry details","SOLVIT_DETAILS_ERR_BIZ_COUNTRY":"Please select the business’ country.","PAGE1_SERV_RIGHT":"You will be directed to","LAB_INFO":"Information","YEA_DETAILS_AGREE_SERVICE":"If you agree, your enquiry may be transferred to \u003ca target\u003d\"_blank\" href\u003d\"http://ec.europa.eu/solvit/index_en.htm\"\u003eSOLVIT\u003c/a\u003e or \u003ca target\u003d\"_blank\" href\u003d\"http://europa.eu/europedirect/index_en.htm\"\u003eEurope Direct\u003c/a\u003e.","COMMON_ER_DB_MISSING_DATA":"Data missing in the 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concerned)","SOLVIT_PREPARE_MORE1":"your contact details","COMMON_OK":"OK","SOLVIT_PREPARE_MORE2":"a description of the problem","YEA_ACTIVITY":"Activity:","YEA_DETAILS_ERR_REPLY_MET":"Please select your preferred reply method.","YEA_AGE_GROUP":"Age group:","PAGE1_NOSERV":"Your Europe Advice can only reply to enquires concerning a particular situation. \u003cbr/\u003eFor general information about your EU rights, visit \u003ca href\u003d\"http://europa.eu/youreurope/\"\u003eYour Europe\u003c/a\u003e\n","SOLVIT_PREPARE_MORE_NOTE":"Note: Fields marked with \u003cspan class\u003d\"mandatory\" title\u003d\"Required\"\u003e(required)\u003c/span\u003e are mandatory","USE_BACK_STRONG":"Use the \u003cstrong\u003eBack\u003c/strong\u003e button if you want to change your data.","CIF_BACK":"Back","SELECT_SERVICE_SOLVIT_BORDER_MORE1":"for \u003cstrong\u003eindividuals\u003c/strong\u003e: when moving to another country or coming back to your own country after having lived/worked in another 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error","SOLVIT_AGREE_OTHER_LIST":"\u003cp\u003eIf you select “Yes”, your complaint can be transferred to:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href\u003d\"http://europa.eu/youreurope/advice/index_en.htm\" target\u003d\"_blank\"\u003eYour Europe Advice\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href\u003d\"http://europa.eu/europedirect/index_en.htm\" target\u003d\"_blank\"\u003eEurope Direct Contact Centre\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","SOLVIT_DETAILS_PERS":"as an individual","SOLVIT_MY_DETAIL_REPRTYPE_ERR":"Please select: type of representative.","COMMON_COVID_WARNING":"Due to the Covid-19 outbreak and in order to help fight the spread of the epidemic, SOLVIT is working with reduced capacity. SOLVIT is taking steps to ensure continuity in the handling of the cases but delays and disruptions can be expected. We thank you for your patience and understanding.","COMMON_LNOTICE":"\u003ca id\u003d\"clnotice\" href\u003d\"http://ec.europa.eu/geninfo/legal_notices_en.htm\" accesskey\u003d\"2\"\u003eLegal notice\u003c/a\u003e","COMPLETE_YEA":"Completing the \u003cstrong\u003eYour Europe Advice\u003c/strong\u003e form","YEA_SPECIAL_NO_LNG":" ","COMMON_LUPDATE":"Last update:","SOLVIT_DETAILS_ERR_GENDER":"Please select gender.","COMMON_TOP":"Top","PAGE5_ADDRESS":"Address:","COMMON_CANCEL":"Cancel","COMMON_ER_WS_DOWN":"The webservices may be down or unreachable","SELECT_SERVICE_SOLVIT_COURT":"If you have taken your problem to court we cannot offer help or assistance.","SOLVIT_DETAILS_ERR_OTHER_FNAME":"Please enter the complainant’s first name.","SOLVIT_UPLOAD_DOC":"Please upload all documents relevant for your case, e.g. any correspondence with the authorities, the European Commission, decisions from the authorities and other official documents.","SOLVIT_PREPARE_BEHALF_OTHER":"someone else","COMMON_ER_FILE_EXT":"File extension error in server","SOLVIT_DETAILS_ERR_ZIPCODE":"Please enter your postcode.","SOLVIT_DETAILS_ERR_CITY":"Please enter your town.","YEA_ENQ_ERR_DETAILS":"Please provide the necessary information.","SOLVIT_PREPARE":"Preparation","SOLVIT_DETAILS_ERR_AC_NAME":"Please enter the name of the authority.","COMMON_NEXT":"Next","SOLVIT_DETAILS_ERR_ADDRESS":"Please enter your address: street and number.","ACCEPT_TRANSFER":"Please accept the transfer to the relevant service.","SELECT_SERVICE_SOLVIT_PA_MORE_SHORT":"We can intervene only when the problem is caused by a public authority.","COMMON_ER_WS_VAL_EXT":"Webservices validation error - external","YEA_RESIDENCE":"Country of residence or establishment:","COMMON_ER_NOT_COMP":"The current browser does not have all the necessary requirements in order to use the application at full capabilities. \u003cbr/\u003e Please check that your browser has the following capabilities: CSS3 Compliance, Ajax, HTML4 compliance, Cookies enabled","SELECT_SERVICE":"Select the service you need ","SOLVIT_REVIEW_BACK_MESS":"Use the \u003cstrong\u003eBack\u003c/strong\u003e button if you want to change your data.","YEA_ENQ":"Your enquiry:","SELECT_SERVICE_YEA":"Information and advice on EU rights (for individuals and businesses)","LAB_PRIVACY_NOTICE":"Privacy notice","SOLVIT_DETAILS_ERR_ORGNAME":"Please enter your organisation name.","PAGE_AVAIL_LNG":"This page is available in the following languages","SOLVIT_DETAILS_ERR_OTHER_ADDRESS":"Please enter the complainant’s address: street and number.","COMMON_F_EDIT":"Edit","SOLVIT_DETAILS_ERR_EMAIL_NOMATCH":"E-mail addresses don’t match.","PAGE1_SEEK":"Seeking advice or help with your EU rights?","COMMON_PRIVACY":"\u003ca href\u003d\"http://www.google.com/intl/en/policies/\" target\u003d\"_blank\"\u003ePrivacy \u0026amp; Terms\u003c/a\u003e","COMMON_SEARCH":"\u003ca id\u003d\"csearch\" href\u003d\"http://ec.europa.eu/geninfo/query/search_en.html\" accesskey\u003d\"5\"\u003eSearch\u003c/a\u003e","SOLVIT_DETAILS_ERR_BIZ_LNG":"Please select the business’ preferred contact language.","SOLVIT_DETAILS_ERR_OTHER_LNAME":"Please enter the complainant’s last name.","COMMON_ER_WS_VAL_INT":"Webservices validation error - internal","LAB_EC":"European Commission","COMMON_CLOSE":"Close","COMMON_CIF":"\u003ca id\u003d\"bhome\" class\u003d\"breadcrumElement labelTextItem hoverable colorWhite\" href\u003d\"splash\"\u003eSubmit an enquiry or complaint\u003c/a\u003e","COMMON_ER_UNKNOWN":"An internal error occured. Please contact the system administrator.","COMMON_ER_FILE_SIZE":"File size error in server","COMMON_YES":"Yes","SOLVIT_DETAILS_ERR_READ_PS":"Please confirm that you have read and accept the SOLVIT privacy statement.","SOLVIT_DETAILS_ERR_BIZ_CONTACT":"Please enter a contact person’s name and surname.","COMMON_TYPE_T":"Type the text","SOLVIT_DETAILS_ERR_OTHER_CITY":"Please enter the complainant’s town.","CIF_REPLY_ONEW":"replies within one week","CIF_REDIRECT_YEA":"You will be directed to Your Europe Advice","YEA_ENQ_ERR_DETAILS_COUNTRY":"Please select the country your enquiry is related to.","PAGE1_INFO_YEA4":"replies within one week","SELECT_SERVICE_SOLVIT":"Solve problems with a public body regarding EU rights (for individuals and businesses)","PAGE1_INFO_YEA3":"directs you to a body that can offer further assistance if needed","COMMON_YEA":"Your Europe Advice","PAGE1_INFO_YEA2":"explains how you can exercise your EU rights","LNG_DISPO":"Available languages","PAGE1_INFO_YEA1":"clarifies the EU law in your particular situation","SOLVIT_DETAILS_ERR_OTHER_ZIPCODE":"Please enter the complainant’s address: postcode."}; document.title = pageLabels.COMMON_CIF_BANNER; targetService = '' </script> <script type="text/javascript" src="resources/js/util/common.js"></script> <script src="resources/js/ui/upload/gui.js"></script> <script src="resources//js/ui/homepage.js"></script> <link href="resources/css/font-awesome-4.1.0/css/font-awesome.min.css" rel="stylesheet"> <link rel="stylesheet" type="text/css" href="resources/themes/2017/css/general.css" /> <link rel="stylesheet" type="text/css" href="resources/themes/2017/css/advanced-forms.css" /> <link rel="stylesheet" type="text/css" href="resources/css/homepage.css" /> <link href="resources/themes/2017/img/favicon.ico" type="image/x-icon" rel="icon"> </head> <body> <header> <div id="header-layout"> <div id="site-logo"> <a href="/info/index_en"><span data-i18n="LAB_EC"></span></a> </div> <div id="header-tools-layout"> <div id="non-js-lang-menu"> <p data-i18n="LAB_AVAILABLE_LNG"></p> <ul> <li lang="bg"><a href="" hreflang="bg"><abbr title="български">bg</abbr></a></li> <li lang="cs"><a href="" hreflang="cs"><abbr title="čeština">cs</abbr></a></li> <li lang="da"><a href="" hreflang="da"><abbr title="dansk">da</abbr></a></li> <li lang="de"><a href="" hreflang="de"><abbr title="Deutsch">de</abbr></a></li> <li lang="et"><a href="" hreflang="et"><abbr title="eesti keel">et</abbr></a></li> <li lang="el"><a href="" hreflang="el"><abbr title="ελληνικά">el</abbr></a></li> <li lang="en"><a href="" hreflang="en"><abbr title="English">en</abbr></a></li> <li lang="es"><a href="" hreflang="es"><abbr title="español">es</abbr></a></li> <li lang="fr"><a href="" hreflang="fr"><abbr title="français">fr</abbr></a></li> <li lang="ga"><a href="" hreflang="ga"><abbr title="Gaeilge">ga</abbr></a></li> <li lang="hr"><a href="" hreflang="hr"><abbr title="hrvatski">hr</abbr></a></li> <li lang="it"><a 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hreflang="sv"><abbr title="svenska">sv</abbr></a></li> <li lang="no"><a href="" hreflang="no"><abbr title="norsk">no</abbr></a></li> </ul> </div> </div> </div> <div id="page-headline"> <div id="page-headline-layout"> <h1 data-i18n="COMMON_INTAKE_FORM"> </h1> </div> </div> </header> <main id="main-content"> <div id="progress" role="progressbar" aria-valuenow="1" aria-valuemin="0" aria-valuemax="99"> <span style="width: 15%;">  1 / ...</span> </div> <div class="warning-box" id="js-warning" role="alert" style="display:none;"> <h2>JavaScript required</h2> <p>Please activate JavaScript to use this service.</p> </div> <div class="multi-pager"> <section id="form-section"> <h2>1. <span data-i18n="SELECT_SERVICE"></span></h2> <form id="first-form"> <p data-i18n="PAGE1_INFO_SER"></p> <div class="radio-group"> <ol> <li><input type="radio" name="level_1" id="opt_1_1" value="advice" /> <label for="opt_1_1" data-i18n="SELECT_SERVICE_YEA"></label></li> <li><input type="radio" name="level_1" id="opt_1_2" value="recogd" /> <label for="opt_1_2" data-i18n="SELECT_SERVICE_SOLVIT"></label></li> </ol> </div> <div id="routing_opt2b" style="display: none;"> <div class="layout-3-columns"> <div class="column-1-2"> <h4 data-i18n="PAGE1_Q3"></h4> </div> <div class="radio-group column-3"> <ol class="compact"> <li> <input type="radio" name="level_2b" id="opt_2b_1" value="yes" /> <label for="opt_2b_1" data-i18n="COMMON_YES">Yes</label> </li> <li> <input type="radio" name="level_2b" id="opt_2b_2" value="no" /> <label for="opt_2b_2" data-i18n="COMMON_NO">No</label> </li> </ol> </div> </div> <div class="simple-box"> <p data-i18n="SELECT_SERVICE_SOLVIT_COURT">If you have already taken your problem to court, we cannot provide help or assistance.</p> </div> <div id="routing_opt3a" style="display: none;"> <div class="layout-3-columns"> <div class="column-1-2"> <h4 data-i18n="SELECT_SERVICE_SOLVIT_BORDER">Does your problem have a cross-border component?</h4>  </div> <div class="column-3 radio-group"> <ol class="compact"> <li> <input type="radio" name="level_3a" id="opt_3a_1" value="yes" /> <label for="opt_3a_1" data-i18n="COMMON_YES">Yes</label> </li> <li> <input type="radio" name="level_3a" id="opt_3a_2" value="no" /> <label for="opt_3a_2" data-i18n="COMMON_NO">No</label> </li> </ol> </div> </div> <div class="simple-box"> <p data-i18n="SELECT_SERVICE_SOLVIT_BORDER_MORE">We can intervene only when two countries are involved, e.g.:</p> <ul> <li data-i18n="SELECT_SERVICE_SOLVIT_BORDER_MORE1">For <b>individuals</b>: when moving to another country or coming back to your own country after having lived / worked in another country;</li> <li data-i18n="SELECT_SERVICE_SOLVIT_BORDER_MORE2">for <b>businesses</b>, when establishing, providing services or selling products abroad.</li> </ul> </div> <div id="routing_opt4a" style="display: none;"> <div class="layout-3-columns"> <div class="column-1-2"> <h4 data-i18n="PAGE1_Q4"></h4> </div> <div class="column-3 radio-group"> <ol class="compact"> <li> <input type="radio" name="level_4a" id="opt_4a_1" value="yes" /> <label for="opt_4a_1" data-i18n="COMMON_YES">Yes</label> </li> <li> <input type="radio" name="level_4a" id="opt_4a_2" value="no" /> <label for="opt_4a_2" data-i18n="COMMON_NO">No</label> </li> </ol> </div> </div> <div class="simple-box "> <p data-i18n="SELECT_SERVICE_SOLVIT_PA_MORE">We can intervene only when the problem is caused by a public authority â either in another country or in your own country if you need to comply with administrative requirements in a cross-border context.</p> </div> </div> </div> </div> <div id="routing_yea" style="display: none;"> <p class="center"><button type="button" id="ry_next_btn" class="next-page default-button" data-i18n="COMMON_NEXT"></button></p> </div> <div id="routing_ye" style="display: none;"> <p class="center"><button type="button" id="ye_next_btn" class="next-page default-button" data-i18n="COMMON_NEXT"></button></p> </div> <div id="routing_slvt" style="display: none;"> <p class="center"><button type="button" id="slvt_next_btn" class="next-page default-button" data-i18n="COMMON_NEXT"></button></p> </div> <footer id="continue-footer" class="pre-hidden"> <p class="center"> <button class="next-page default-button">Next</button> </p> </footer> </form> </section> <section id="results">  <article id="result-yea" style="display: none;"> <h2>2. <span data-i18n="CIF_REDIRECT_YEA"></span></h2> <div class="info-box"> <h3 class="strong"><span data-i18n="COMMON_YEA"></span><span>:</span></h3> <ul> <li data-i18n="PAGE1_INFO_YEA"></li> <li data-i18n="PAGE1_INFO_YEA1"></li> <li data-i18n="PAGE1_INFO_YEA2"></li> <li data-i18n="PAGE1_INFO_YEA3"></li> <li data-i18n="PAGE1_INFO_YEA4"></li> </ul> </div> <p class="form-buttons"> <div class="layout-2-columns"> <div class="column-1 center"> <button class="prev-page" onclick="javascript:page.form._pagerPreviousPage()"><strong data-i18n="CIF_BACK"></strong> </button> </div> <div class="column-1 center"> <a class="default-button" href="javascript:page.form.redirect('yea')"><strong data-i18n="CIF_CONTINUE_YEA"></strong> »</a> </div> </div> </p> </article> <article id="result-noyea" style="display: none;"> <h2>2. <span data-i18n="VISIT_YE_STRONG"></span></h2> <div class="info-box "> <p data-i18n="PAGE1_NOSERVCRT"></p> </div> <p class="form-buttons"> <div class="layout-2-columns"> <div class="column-1"> <button class="prev-page" onclick="javascript:page.form._pagerPreviousPage()"><strong data-i18n="CIF_BACK"></strong> </button> </div> <div class="column-2"> <a class="default-button" href="http://europa.eu/youreurope/" target="_blank"><strong data-i18n="CONTINUE_YEA"></strong></a> </div> </div> </p> </article> <article id="result-incourt" style="display: none;"> <h2 data-i18n="VISIT_YE_STRONG"></h2> <div class="info-box"> <p data-i18n="PAGE1_NOSERVCRT"> </p> </div> <p class="form-buttons"> <a class="prev-page"><strong data-i18n="CIF_BACK"></strong> </a> </p> </article> <article id="result-solvit" style="display: none;"> <h2> <span data-i18n="PAGE1_SERV_RIGHT"></span> <strong data-i18n="COMMON_SOL"></strong> <span data-i18n="PAGE1_SERV_RIGHT_PART2"></span> </h2> <div class="info-box"> <h3 class="strong"><span data-i18n="COMMON_SOL"></span><span>:</span></h3> <ul> <li data-i18n="PAGE1_INFO_SOL1"></li> <li data-i18n="PAGE1_INFO_SOL2"></li> <li data-i18n="PAGE1_INFO_SOL3"></li> <li data-i18n="PAGE1_INFO_SOL4"></li> </ul> </div> <div class="layout-2-columns"> <div class="column-1 center"> <button class="prev-page" onclick="javascript:page.form._pagerPreviousPage()"><strong data-i18n="CIF_BACK"></strong> </button> </div> <div class="column-1 center"> <a id="solvit-redir" class="default-button" href="javascript:page.form.redirect('sol')"><strong data-i18n="SOLVIT_CONTINUE"></strong> » </a> </div> </div> </article> </section> </div> </div> </main> <form id="verifyForm" method="post" action="verify"> <input type="hidden" value="en" id="languageCodeVf" name="languageCodeVf"> <input type="hidden" value="en" id="challengeVf" name="challengeVf"> <br> <input type="hidden" value="" id="responseVf" name="responseVf"> <input type="hidden" value="" id="originVf" name="originVf"> <input type="hidden" value="yea" id="redirectedTo" name="redirectedTo"> </form> <footer id="mainFooter"> <div id="footer-site-links"> <ul> <li data-i18n="COMMON_LNOTICE" > </li> <li data-i18n="COMMON_COOKIES"> </li> <li data-i18n="COMMON_SEARCH" > </li> </ul> </div> </footer> <script defer src="//europa.eu/webtools/load.js" type="text/javascript"></script> <script type="application/json"> { "utility": "piwik", "siteID": 455, "sitePath": ["ec.europa.eu\/eu-rights"] } </script> <noscript> <div style="background-color:#004494;height:50px"> <h4 style="color:white" align="center"> This application requires JavaScript. 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