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><form method='post' enctype='multipart/form-data' id='gform_3' action='/support/' data-formid='3' novalidate> <div class='gform-body gform_body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below'><fieldset id="field_3_3" class="gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_3"><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name</legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_3_3'> <span id='input_3_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_3.3' id='input_3_3_3' value='' aria-required='false' placeholder='Jane' /> <label for='input_3_3_3' class='gform-field-label gform-field-label--type-sub '>First</label> </span> <span id='input_3_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_3.6' id='input_3_3_6' value='' aria-required='false' placeholder='Doe' /> <label for='input_3_3_6' class='gform-field-label gform-field-label--type-sub '>Last</label> </span> </div></fieldset><div id="field_3_5" class="gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_5"><label class='gfield_label gform-field-label' for='input_3_5' >Email<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_5' id='input_3_5' type='email' value='' class='large' placeholder='jane@email.com' aria-required="true" aria-invalid="false" /> </div></div><div id="field_3_4" class="gfield gfield--type-website gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_4"><label class='gfield_label gform-field-label' for='input_3_4' >Website<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_website'> <input name='input_4' id='input_3_4' type='url' value='' class='large' placeholder='https://' aria-required="true" aria-invalid="false"/> </div></div><div id="field_3_6" class="gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible" data-js-reload="field_3_6"><label class='gfield_label gform-field-label' for='input_3_6' >License<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_3_6' type='text' value='' class='large' aria-describedby="gfield_description_3_6" placeholder='Your license available in your Burst Account' aria-required="true" aria-invalid="false" /> </div><div class='gfield_description' id='gfield_description_3_6'>If you don't have a license please open a support ticket on the WordPress forums. </div></div><div id="field_3_8" class="gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_8"><label class='gfield_label gform-field-label' for='input_3_8' >Whats the problem?<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_3_8' class='textarea large' placeholder='Describe your problem as detailed as possible to secure a swift solution.' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></div><div id="field_3_7" class="gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_7"><label class='gfield_label gform-field-label' for='input_3_7' >File</label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='104857600' /><input name='input_7' id='input_3_7' type='file' class='large' aria-describedby="gfield_upload_rules_3_7" onchange='javascript:gformValidateFileSize( this, 104857600 );' /><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3_7'>Max. file size: 100 MB.</span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_3_7'></div></div></div><div id="field_3_1" class="gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible" data-js-reload="field_3_1"><label class='gfield_label gform-field-label screen-reader-text' for='input_3_1' ></label><div id='input_3_1' class='ginput_container ginput_recaptcha' data-sitekey='6LcWA1ImAAAAAIFQpBBPVvJPrynaIhpH0PHD_H6x' data-theme='light' data-tabindex='-1' data-size='invisible' data-badge='bottomright'></div></div></div></div> <div class='gform_footer before'> <input type="hidden" name="affwp_action" value="affiliate_register" /><input type='submit' id='gform_submit_button_3' class='gform_button button' value='Submit' onclick='if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} jQuery("#gform_3").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_3' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='3' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_3' value='WyJbXSIsIjBkZjYwM2FhZTFlYzRmODhjZjRiMTMxODAxOTU5MWU4Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_3' id='gform_target_page_number_3' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_3' id='gform_source_page_number_3' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> <p style="display: none !important;" class="akismet-fields-container" data-prefix="ak_"><label>&#916;<textarea name="ak_hp_textarea" cols="45" rows="8" maxlength="100"></textarea></label><input type="hidden" id="ak_js_1" name="ak_js" value="246"/><script>document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() );</script></p></form> </div><script> gform.initializeOnLoaded( function() {gformInitSpinner( 3, 'https://burst-statistics.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_3').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_3');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_3').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_3').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_3').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_3').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_3').val();gformInitSpinner( 3, 'https://burst-statistics.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [3, current_page]);window['gf_submitting_3'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_3').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [3]);window['gf_submitting_3'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_3').text());}, 50);}else{jQuery('#gform_3').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [3, current_page]);gform.utils.trigger({ event: 'gform/postRender', native: false, data: { formId: 3, currentPage: current_page } });} );} ); </script> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-10c00fd" data-id="10c00fd" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-034409d elementor-widget elementor-widget-toggle" data-id="034409d" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle"> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-3421" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-3421" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How many licenses do I need?</a> </h3> <div id="elementor-tab-content-3421" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-3421"><p>One license can be used per WordPress installation. If you have a multisite environment, you can activate one license per sub site or once for the main site.</p><p>If you have a subdomain and a main domain with each a WordPress installation, you will need 2 licenses. Licenses will become cheaper the more websites you maintain.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-3422" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-3422" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">Can I upgrade my license to more websites?</a> </h3> <div id="elementor-tab-content-3422" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-3422"><p>Sure! Just go to your <a href="https://really-simple-ssl.com/account">account</a>, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-3423" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-3423" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How can I login to my account?</a> </h3> <div id="elementor-tab-content-3423" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-3423"><p>When you purchase one of our plugins an account is created automatically. You can reset your password <a href="https://burst-statistics.com/wp-login.php?action=lostpassword">here</a>. </p><p>If you don&#8217;t remember the email you used for the purchase, or did the purchase before the automatic account creation was activated, please <a href="https://burst-statistics.com/support">contact</a> us and we&#8217;ll set it up for you. </p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-3424" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-3424" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">I forgot my password!</a> </h3> <div id="elementor-tab-content-3424" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-3424"><p>You can create a new password via the following link: https://really-simple-ssl.com/wp-login.php?action=lostpassword</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-3425" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-3425" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">When I click the download link I don't get a ZIP file</a> </h3> <div id="elementor-tab-content-3425" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-3425"><p>If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:</p><p><strong>Safari &gt; Preferences &gt; General &gt; Open “safe” files after downloading</strong>: uncheck.</p></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> </div> </div> </main> <div data-elementor-type="footer" data-elementor-id="74" class="elementor elementor-74 elementor-location-footer" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-25a3fb43 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="25a3fb43" data-element_type="section" data-settings="{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-12044d12" data-id="12044d12" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-50fbea05 elementor-widget elementor-widget-heading" data-id="50fbea05" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">Burst Statistics</p> </div> </div> <div class="elementor-element elementor-element-23115abd elementor-widget elementor-widget-heading" data-id="23115abd" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Privacy Friendly Analytics for WordPress</h3> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5b8bb65e" data-id="5b8bb65e" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-423d5278" data-id="423d5278" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-116489e7 elementor-align-left elementor-tablet-align-right elementor-mobile-align-justify elementor-widget elementor-widget-button" data-id="116489e7" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm elementor-animation-grow" href="https://burst-statistics.com/pricing/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-arrow-right" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z"></path></svg> </span> <span class="elementor-button-text">Get Burst Pro</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-inner-section elementor-element elementor-element-26588349 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="26588349" data-element_type="section" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2d60b237" data-id="2d60b237" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-50a47eb elementor-widget elementor-widget-heading" data-id="50a47eb" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Plugins</h4> </div> </div> <div class="elementor-element elementor-element-5d12db64 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="5d12db64" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://complianz.io"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Complianz | GDPR Cookie Consent</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://really-simple-ssl.com"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Really Simple SSL</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://burst-statistics.com"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 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