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<span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a target=”_blank” href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a target=”_blank” href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> </div>  <div class="megamenu-mobile-and-tablets display-none--mobile"> <div class="merged-menu-items"> <a id="arrow-right-anchor" href="#">Business<img src="/resources/icons/arrow-right.svg" alt="An arrow pointing right."></a> <a href="/countries">Countries</a> <a href="https://www.weareplanet.com/about">About us</a> <a href="/dcc">DCC</a> <a href="https://www.weareplanet.com/careers">Careers</a> <a href="/faq">FAQ</a> <a href="/contact-us">Contact us</a> <a href="/track-my-refund" class="track-my-refund-menu-item" href="#">Track my refund</a> </div> <div class="empty-container"></div> <div class="megamenu-mobile-and-tablets__second-level display-none--mobile"> <div class="megamenu-mobile__white_container"> <div class="business-solutions"> <p class="container__header">Business solutions</p> <div class="business-solutions-card"> <img 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</ul> </div> </div> <div class="megamenu-mobile__blue_container"> <p class="container__header blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item see-all-mobile-and-tablet" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> <a href="/track-my-refund" class="track-my-refund-menu-item">Track my refund</a> </div> </div>  <div class="megamenu-desktop display-none--mobile"> <div class="megamenu-desktop__white_container"> <div class="business-solutions"> <p class="container__header">Business solutions</p> <div class="business-solutions-card"> <img src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <div> <p class="container__header__title"> <a href="https://www.weareplanet.com/single-payment-platform">Accept payments</a></p> <p class="container__header__subtitle">Accept payments</p> </div> </div> <div class="business-solutions-card"> <img src="/resources/icons/menu.svg" alt="A stack of credit cards."/> <div> <p class="container__header__title"> <a href="https://www.weareplanet.com/vat-refund">Tax Free solutions</a> </p> <p class="container__header__subtitle">Issue Tax Free forms online or in-store</p> </div> </div> </div> <div class="industry-solutions"> <p class="container__header">Industry solutions</p> <ul class="industry-solutions__list"> <li><a href="https://www.weareplanet.com/retail">Why Planet for Retail</a></li> <li><a href="https://www.weareplanet.com/hospitality">Why Planet for Hospitality</a></li> <li><a href="https://www.weareplanet.com/payments">Why Planet for Payments</a></li> </ul> </div> </div> <div class="megamenu-desktop__blue_container"> <p class="container__header blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."></a> </div> </div> </div> </div>      <div id="block-cohesion-theme-content">     <div class="canadian-form"> <div class="xl:container xl:mx-auto px-4 py-8 canadian-form"> <div class="md:max-w-7xl mx-auto my-8"> <h3 class="text-black pb-16 text-4xl text-center font-semibold pt-8"> Canadian Customer Assistance </h3> <p> If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:<br><br> <ul> <li>our toll-free number: 1-866-640-5906</li> <li>by email: <a href="mailto:planetmscomplaints@weareplanet.com">planetmscomplaints@weareplanet.com</a></li> <li>by mail: Planet Payment Client Services, Suite 200, New Castle, DE 19720</li> <li>or by completing the form below</li> </ul> <br> If necessary, please refer to the notes below before completing the form. </p> </div> </div> <div class="xl:container xl:mx-auto px-4 py-4"> <div class="flex max-w-7xl mx-auto "> <div class="flex justify-between flex-col bg-white h-full w-full rounded-lg rounded-b-none border-b-4 border border-solid border-gray-300 border-b-[#9aaef9] p-6"> <div class="form-on-twig-file">     <form class="webform-submission-form webform-submission-add-form webform-submission-canada-complains-form webform-submission-canada-complains-add-form webform-submission-canada-complains-node-20544-form webform-submission-canada-complains-node-20544-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-canada-complains-node-20544-add-form" enctype="multipart/form-data" action="/canadian-customer-assistance" method="post" id="webform-submission-canada-complains-node-20544-add-form" accept-charset="UTF-8">         <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-name-of-person-submitting-the-complaint- form-item-name-of-person-submitting-the-complaint-">    <label for="edit-name-of-person-submitting-the-complaint-" class="js-form-required form-required">Name of person submitting the complaint*</label>      <input data-drupal-selector="edit-name-of-person-submitting-the-complaint-" data-msg-maxlength="Name of person submitting the complaint* field has a maximum length of 255." data-msg-required="Name of person submitting the complaint* field is required." type="text" id="edit-name-of-person-submitting-the-complaint-" name="name_of_person_submitting_the_complaint_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-merchant-business-name- form-item-merchant-business-name-">    <label for="edit-merchant-business-name-" class="js-form-required form-required">Merchant business name*</label>      <input data-drupal-selector="edit-merchant-business-name-" data-msg-maxlength="Merchant business name* field has a maximum length of 255." data-msg-required="Merchant business name* field is required." type="text" id="edit-merchant-business-name-" name="merchant_business_name_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-merchant-number- form-item-merchant-number-">    <label for="edit-merchant-number-" class="js-form-required form-required">Merchant number*</label>      <input data-drupal-selector="edit-merchant-number-" data-msg-maxlength="Merchant number* field has a maximum length of 255." data-msg-required="Merchant number* field is required." type="text" id="edit-merchant-number-" name="merchant_number_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-merchant-street-address- form-item-merchant-street-address-">    <label for="edit-merchant-street-address-" class="js-form-required form-required">Merchant street address*</label>      <input data-drupal-selector="edit-merchant-street-address-" data-msg-maxlength="Merchant street address* field has a maximum length of 255." data-msg-required="Merchant street address* field is required." type="text" id="edit-merchant-street-address-" name="merchant_street_address_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-city- form-item-city-">    <label for="edit-city-" class="js-form-required form-required">City*</label>      <input data-drupal-selector="edit-city-" data-msg-maxlength="City* field has a maximum length of 255." data-msg-required="City* field is required." type="text" id="edit-city-" name="city_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-province-territory- form-item-province-territory-">    <label for="edit-province-territory-" class="js-form-required form-required">Province/Territory*</label>      <input data-drupal-selector="edit-province-territory-" data-msg-maxlength="Province/Territory* field has a maximum length of 255." data-msg-required="Province/Territory* field is required." type="text" id="edit-province-territory-" name="province_territory_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-postal-code- form-item-postal-code-">    <label for="edit-postal-code-" class="js-form-required form-required">Postal code*</label>      <input data-drupal-selector="edit-postal-code-" data-msg-maxlength="Postal code* field has a maximum length of 255." data-msg-required="Postal code* field is required." type="text" id="edit-postal-code-" name="postal_code_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-phone-number- form-item-phone-number-">    <label for="edit-phone-number-" class="js-form-required form-required">Phone number*</label>      <input data-drupal-selector="edit-phone-number-" data-msg-maxlength="Phone number* field has a maximum length of 255." data-msg-required="Phone number* field is required." type="text" id="edit-phone-number-" name="phone_number_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-e-mail-address- form-item-e-mail-address-">    <label for="edit-e-mail-address-" class="js-form-required form-required">E-mail address*</label>      <input data-drupal-selector="edit-e-mail-address-" data-msg-maxlength="E-mail address* field has a maximum length of 255." data-msg-required="E-mail address* field is required." type="text" id="edit-e-mail-address-" name="e_mail_address_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-name-of-acquirer-of-record- form-item-name-of-acquirer-of-record-">    <label for="edit-name-of-acquirer-of-record-" class="js-form-required form-required">Name of acquirer of record*</label>      <input data-drupal-selector="edit-name-of-acquirer-of-record-" data-msg-maxlength="Name of acquirer of record* field has a maximum length of 255." data-msg-required="Name of acquirer of record* field is required." type="text" id="edit-name-of-acquirer-of-record-" name="name_of_acquirer_of_record_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-date form-type-date js-form-item-date-you-spoke-with-our-customer-service- form-item-date-you-spoke-with-our-customer-service-">    <label for="edit-date-you-spoke-with-our-customer-service-" class="js-form-required form-required">Date you spoke with our customer service*</label>      <input type="date" data-drupal-selector="edit-date-you-spoke-with-our-customer-service-" data-drupal-date-format="Y-m-d" data-msg-required="Date you spoke with our customer service* field is required." id="edit-date-you-spoke-with-our-customer-service-" name="date_you_spoke_with_our_customer_service_" value="" class="form-date required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-name-of-the-service-representative-you-spoke-to- form-item-name-of-the-service-representative-you-spoke-to-">    <label for="edit-name-of-the-service-representative-you-spoke-to-" class="js-form-required form-required">Name of the service representative you spoke to*</label>      <input data-drupal-selector="edit-name-of-the-service-representative-you-spoke-to-" data-msg-maxlength="Name of the service representative you spoke to* field has a maximum length of 255." data-msg-required="Name of the service representative you spoke to* field is required." type="text" id="edit-name-of-the-service-representative-you-spoke-to-" name="name_of_the_service_representative_you_spoke_to_" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" />  </div>      <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-the-policy-element-of-the-code-that-the-complaint-pertains-to- form-item-the-policy-element-of-the-code-that-the-complaint-pertains-to-">    <label for="edit-the-policy-element-of-the-code-that-the-complaint-pertains-to-" class="js-form-required form-required">The policy element of the Code that the complaint pertains to*</label>     <select data-drupal-selector="edit-the-policy-element-of-the-code-that-the-complaint-pertains-to-" data-msg-required="The policy element of the Code that the complaint pertains to* field is required." id="edit-the-policy-element-of-the-code-that-the-complaint-pertains-to-" name="the_policy_element_of_the_code_that_the_complaint_pertains_to_" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="Element 1: Transparency and Disclosure">Element 1: Transparency and Disclosure</option><option value="Element 2: Notice of fee increase or new fee">Element 2: Notice of fee increase or new fee</option><option value="Element 3: Contract Cancellation">Element 3: Contract Cancellation</option><option value="Element 4: No Obligation Acceptance">Element 4: No Obligation Acceptance</option><option value="Element 5: Payment Method Discount">Element 5: Payment Method Discount</option><option value="Element 10: Negative Option Acceptance">Element 10: Negative Option Acceptance</option><option value="Element 11: Contactless Payments">Element 11: Contactless Payments</option><option value="Element 12: Renewal and Cancellation">Element 12: Renewal and Cancellation</option><option value="Element 13: Complaint Handling Process">Element 13: Complaint Handling Process</option></select>  </div>      <div class="js-form-item form-item js-form-type-textarea form-type-textarea 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value="1" />  </div> <div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div> </div>     <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions">        <input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit" />   </div>   </form>  </div> </div> </div> </div> <div class="xl:container xl:mx-auto px-4 pb-20"> <div class="md:max-w-7xl mx-auto my-8"> <p><strong>Please note:</strong></p> <p>To assist us in reviewing your complaint, please provide the following, where applicable:</p> <ul> <li>A summary of your concerns,</li> <li>Details, such as the name of the person you were dealing with, the date the concern occurred, and the date you spoke to our representative,</li> <li>Copies of any supporting documentation (i.e., agreements, statements, correspondence)</li> </ul> <p>Upon contacting us, we will acknowledge receipt of your concern within 5 business days and open an investigation.</p><br> <p>We will provide a resolution within <strong>20 days</strong> of receiving the merchant concern, along with:</p> <ul> <li>A summary of the concern;</li> <li>The final result of the investigation;</li> <li>Explanation of the proposed resolution; and</li> <li>Information on how to further escalate the dispute in the event of an unsatisfactory outcome, along with the appropriate form(s).</li> </ul> <p>If we cannot provide a resolution within <strong>20 days</strong>, you will be informed of the delay, reason for the delay, and the expected response time.</p> <p>If you believe that our conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue to your acquirer, Peoples Trust Company, to file a Code of Conduct 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