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a year of work like no other reveal urgent lessons for leaders as hybrid work unfolds."><meta data-react-helmet=true name=image property=og:image content=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/0980a71d-4468-42b6-b775-ca78aa474a36-social-image.png><meta data-react-helmet=true property=og:image:secure_url content=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/0980a71d-4468-42b6-b775-ca78aa474a36-social-image.png><meta data-react-helmet=true property=og:type content=website><meta data-react-helmet=true property=og:url content=https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work><meta data-react-helmet=true name=twitter:title content="The Next Great Disruption Is Hybrid Work—Are We Ready?"><meta data-react-helmet=true name=twitter:description content="Exclusive research and expert insights into a year of work like no other reveal urgent lessons for leaders as hybrid work unfolds."><meta data-react-helmet=true name=twitter:image 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(max-width:900px){.size4{grid-template-columns:100%;grid-template-rows:23.438rem 1rem 23.438rem 1rem 23.438rem 1rem 23.438rem}}.size4 .image-0{grid-column:1;grid-row-end:4;grid-row-start:1;height:37.5rem;min-width:50rem;width:50rem}@media screen and (max-width:1400px){.size4 .image-0{height:19.313rem;min-width:25.75rem;width:25.75rem}}@media screen and (max-width:900px){.size4 .image-0{grid-row-end:1;height:23.438rem;min-width:100%;width:100%}}.size4 .image-1{grid-column:3;grid-row:2;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-1{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-1{grid-column:1;grid-row:3;height:23.438rem;min-width:100%;width:100%}}.size4 .image-2{grid-column:5;grid-row-end:2;grid-row-start:1;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-2{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-2{grid-column:1;grid-row:5;height:23.438rem;margin-left:0;min-width:100%;width:100%}}.size4 .image-3{grid-column-end:5;grid-column-start:3;grid-row:4;height:20.5rem;min-width:27.313rem;width:27.313rem}@media screen and (max-width:1400px){.size4 .image-3{height:11.125rem;min-width:14.813rem;width:14.813rem}}@media screen and (max-width:900px){.size4 .image-3{grid-column:1;grid-row:7;height:23.438rem;min-width:100%;width:100%}}.related-stories--in-story{padding:0}@media screen and (min-width:1024px){.related-stories--in-story{margin-bottom:1.5rem;margin-top:1.5rem}}.related-stories--in-story+p{margin-block-start:0}.related-stories--in-story .related-stories__title{font-size:2rem}.related-stories--in-story .related-stories__container{flex-direction:row;gap:1.5rem;margin-bottom:1.5rem;overflow:hidden}@media screen and (min-width:768px){.related-stories--in-story .related-stories__container{gap:2rem}}.related-stories--in-story 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3.5rem}@media(min-width:1024px){.marquee__container{flex-direction:row}.marquee__container.reverse-order{flex-direction:row-reverse}}.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%}@media(min-width:768px){.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:3rem;font-weight:200;line-height:110%}}@media(min-width:1024px){.marquee__container--title{margin-bottom:1.5rem}}.marquee__container--subtitle{font-size:1rem;font-weight:700;line-height:120%;margin-bottom:.75rem}.marquee__container--description{padding:1.5rem 1.5rem 0}@media(min-width:768px){.marquee__container--description{padding:0 3rem}}@media(min-width:1024px){.marquee__container--description{display:flex;flex-direction:column;justify-content:center;padding-left:3.75rem;width:50%}.marquee__container--description.reverse-order{padding-left:0;padding-right:3rem}}.marquee__container--description p{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.25rem;font-size:1.5rem;font-weight:400;line-height:160%;line-height:120%;max-width:420px}.marquee__container--description .cta-container{align-items:flex-start;display:flex;flex-direction:column;gap:1.8rem;padding-top:2.25rem}@media(min-width:1024px){.marquee__container--description .cta-container{flex-direction:row}}.marquee__container--description .cta-container a{background-color:transparent;border:1px solid #000;color:#000;font-family:Segoe 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#000;display:flex;flex-direction:row;padding-top:1rem}.moreTopic__img{height:68px;margin-right:1rem;width:120px}.moreTopic__link{color:#000;cursor:pointer}.moreTopic__link:hover{text-decoration:underline}.moreTopic__link:visited{color:#000}.moreTopic+.article__paragraph--subtitleDescription{margin-top:5.5rem}.multistatCallout{margin-bottom:3rem;margin-top:3rem}.multistatCallout__container{border-bottom:1px solid #000;border-top:1px solid #000;padding-bottom:2rem;padding-top:2rem}@media screen and (min-width:1280px){.multistatCallout__container--inner{width:95%}}.multistatCallout__title{font-size:1.5rem;font-weight:300;line-height:120%;margin-bottom:4px;width:-moz-fit-content;width:fit-content}@media screen and (min-width:768px){.multistatCallout__title{font-size:2rem;line-height:110%}}.multistatCallout__subtitle{font-size:1rem;font-weight:400;line-height:120%}@media screen and (min-width:768px){.multistatCallout__subtitle{font-size:1.25rem;line-height:160%}}.multistatCallout__credit{font-size:1rem;font-style:italic;font-weight:400;line-height:120%;margin-top:1rem;text-align:right}.multistatCallout__row{align-items:flex-start;display:flex;flex-direction:column;padding:1.5rem 0}.multistatCallout__row:not(:last-child){border-bottom:1px solid #000}@media screen and (min-width:768px){.multistatCallout__row{align-items:center;flex-direction:row}}.multistatCallout__percentage{font-size:2rem;font-style:normal;font-weight:300;line-height:110%;margin-right:2rem}@media screen and (min-width:768px){.multistatCallout__percentage{font-size:3rem;line-height:110%;min-width:6.875rem}}.multistatCallout__text{font-size:1.375rem;font-weight:300;line-height:120%}@media screen and (min-width:768px){.multistatCallout__text{font-size:32px;line-height:110%}}.multistateToggle__title{border-top:1px solid #000}.multistateToggle__subtitle,.multistateToggle__title{font-size:1.25rem;line-height:160%}.multistateToggle__container{margin:1.5rem 0;position:relative}.multistateToggle__subContainer{position:relative}.multistateToggle__widthContainer{display:flex;margin-left:-12.5%;max-width:100vw;overflow:hidden;position:relative;width:100%;width:100vw}@media screen and (min-width:375px){.multistateToggle__widthContainer{margin-left:-10%;width:120%}}@media screen and (min-width:1440px){.multistateToggle__widthContainer{max-width:1400px}}@media screen and (min-width:1600px){.multistateToggle__widthContainer{max-width:1600px}}.multistateToggle__image{display:none;width:100%}.multistateToggle__image.active{display:block}.multistateToggle__tabs{align-items:center;display:flex;flex-direction:column;justify-content:center;margin-bottom:1.5rem;margin-top:2rem}@media screen and (min-width:641px){.multistateToggle__tabs{flex-direction:row}}.multistateToggle__button{align-content:center;align-items:center;background-color:#fff;border:1px solid #000;color:#000;cursor:pointer;display:flex;font-size:1rem;justify-content:center;min-height:3.125rem;min-width:12.5rem;outline-offset:2px;padding:0 .5rem;transition:.4s}.multistateToggle__button.active{background-color:#000;color:#fff}@media screen and (-ms-high-contrast:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important}}.multistateToggle__caption{font-size:12px;margin-bottom:3rem;margin-top:2rem;position:relative;width:100%}.multistateToggle__caption>br+b{display:block;margin-top:1rem}@media screen and (min-width:1024px){.multistateToggle__caption{font-size:.75rem;left:100%;margin-top:0;max-width:21.5rem;padding-left:calc(2rem + 50px);padding-right:5rem;position:absolute;top:0}}@media screen and (min-width:450px)and (max-width:768px){.multistateToggle__caption{padding-right:0}}@media screen and (min-width:640px)and (max-width:768px){.multistateToggle__caption{max-width:30rem}}.multistateToggle__credit{font-size:.75rem}.pages-grid{display:flex;flex-direction:column;gap:2.25rem;padding-inline:1.75rem;position:relative;top:-5.25rem}@media(min-width:640px){.pages-grid{align-items:flex-start;flex-direction:row;flex-wrap:wrap;justify-content:space-between;row-gap:2.25rem;top:-4.6875rem}}.page-item{display:flex;flex-direction:column}@media(min-width:640px){.page-item{height:39.5rem;max-width:300px}}.page-item__image{margin-bottom:1.875rem}@media(min-width:640px){.page-item__image{height:320px}}.page-item__title{border-bottom:1px solid #000;color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-weight:300;font-weight:200;line-height:120%;margin-bottom:1.125rem;padding-bottom:.75rem}@media(min-width:1024px){.page-item__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%}}.page-item__bodywrapper{display:flex;flex-direction:column;flex-grow:1;justify-content:space-between}.page-item__description{font-size:1rem;font-weight:400;line-height:120%}.page-item__description,.page-item__link{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif}.page-item__link{font-size:1.25rem;font-weight:700;line-height:160%}.page-item__link:visited{color:#000}.page-item__link--text{text-decoration:underline}.quote{align-content:center;align-items:flex-start;border-bottom:1px solid #000;border-top:1px solid #000;display:flex;flex-direction:column;font-size:2.25rem;font-weight:200;margin:1.5rem 0 1rem}@media(min-width:768px){.quote{border:none;flex-direction:row;font-size:2.75rem}}.quote .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}.quote__image{padding-block-start:1.25rem;width:100%}@media(min-width:768px){.quote__image{margin-right:1.5rem;padding-block-start:0}}.quote__image>img{min-width:10rem}.quote__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote__stat{font-size:6rem}}@media(min-width:1024px){.quote__stat{font-size:6.5rem}}.quote__author{font-size:1rem;font-weight:600;line-height:100%;margin-top:1rem}.quote__words{color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.25rem;font-weight:200;line-height:110%;padding:1.25rem 0}@media(min-width:768px){.quote__words{border-bottom:1px solid #000;border-top:1px solid #000;color:#000;font-family:Segoe 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0;--quote-configurable-borderTopHeight:1px;--quote-configurable-borderBottomHeight:1px;--quote-configurable-borderColor:#000;--quote-configurable-text-size:2.25rem;--quote-configurable-text-lineheight:100%;--quote-configurable-text-weight:get-font-weight(light)}.quote-configurable{align-content:center;align-items:flex-start;border:none;display:flex;flex-direction:column;font-size:var(--quote-configurable-text-size);font-weight:var(--quote-configurable-text-weight);line-height:var(--quote-configurable-text-lineheight);margin:var(--quote-configurable-margin);max-width:45rem}@media(min-width:768px){.quote-configurable{flex-direction:row}}.quote-configurable .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}.quote-configurable__image{width:100%}@media(min-width:768px){.quote-configurable__image{margin-right:1.5rem}}.quote-configurable__image>img{min-width:10rem}.quote-configurable__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote-configurable__stat{font-size:6rem}}@media(min-width:1024px){.quote-configurable__stat{font-size:6.5rem}}.quote-configurable__author{font-size:var(--quote-configurable-text-size);font-weight:600;line-height:var(--quote-configurable-text-lineheight);margin-top:1rem}.quote-configurable__author-container{margin-top:1rem}.quote-configurable__words{border-bottom-width:var(--quote-configurable-borderBottomHeight);border-image:var(--quote-configurable-borderColor) 1;border-style:solid;border-inline:none;border-top-width:var(--quote-configurable-borderTopHeight);color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:var(--quote-configurable-text-size);font-size:2.25rem;font-weight:var(--quote-configurable-text-weight);font-weight:200;line-height:var(--quote-configurable-text-lineheight);line-height:110%;padding:var(--quote-configurable-padding)}@media(min-width:768px){.quote-configurable__words{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.75rem;font-size:var(--quote-configurable-text-size);font-weight:200;font-weight:var(--quote-configurable-text-weight);line-height:110%;line-height:var(--quote-configurable-text-lineheight)}.quote-configurable__words.stat{flex-direction:row}.quote-configurable__words.none{border-bottom:0;border-top:0}}.quote-configurable mark{padding:0 5px}.quote-configurable__source{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:.75rem;font-weight:400;line-height:150%;line-height:140%}.quote-configurable__source a{color:#0067b8;text-decoration:underline}.quote-configurable__caption{font-weight:700}@media screen and (max-width:768px){.quote-configurable__small{flex-direction:column-reverse}}.related-content-featured{margin:0 auto;max-width:720px;padding-top:0;width:100%}@media(min-width:992px){.related-content-featured{max-width:1000px;padding-top:0}}.related-content-featured__container{background:var(--neutral-off-white,#f4f3f5);display:flex;flex-direction:column;padding:1.5rem;position:relative}@media(min-width:992px){.related-content-featured__container{flex-direction:row;padding:2.5rem}.related-content-featured__image{flex:1 1;margin-left:auto;max-width:400px;min-height:300px;padding-left:6rem}}.related-content-featured__image-inner{height:100%}.related-content-featured__content{flex:2 1;margin-top:-2.5em;order:1;width:90%;z-index:2}@media(min-width:992px){.related-content-featured__content{align-self:flex-end;margin-top:0;order:0}}.related-content-featured__title{font-family:Segoe UI Variable Display,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:20px;font-weight:700;line-height:120%;line-height:1em;max-width:380px;text-transform:uppercase;z-index:1}@media(min-width:400px)and (max-width:1999px){.related-content-featured__title{font-size:calc(16px + 1vw)}}@media(min-width:2000px){.related-content-featured__title{font-size:36px}}@media(min-width:992px){.related-content-featured__title{left:2.5rem;max-width:500px}}.related-content-featured__title span{background-image:linear-gradient(hsla(0,0%,100%,0) 20%,var(--highlight-color) 0)}.related-content-featured__description{color:var(--neutral-black,#000);font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-size:16px;font-style:normal;font-weight:400;line-height:120%;line-height:1.6em;margin-top:2.5rem;max-width:500px}@media(min-width:400px)and (max-width:1999px){.related-content-featured__description{font-size:calc(14.5px + .375vw)}}@media(min-width:2000px){.related-content-featured__description{font-size:22px}}.related-content-featured__link{margin-top:2rem}.seeMore{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%;margin-bottom:1rem}.seeMore__header{border-bottom:1px solid #000}.seeMore__container{padding-bottom:3rem;padding-inline:3rem;position:relative}.seeMore__container--newsletter{margin:0 auto;padding-inline:1.75rem}@media(min-width:768px){.seeMore__container--newsletter{padding-inline:0;padding-bottom:0;width:100%}}.seeMore__image--container{object-fit:contain;overflow:hidden;position:relative}.seeMore__subcontainer{display:flex;flex-direction:column;width:100%}@media screen and (min-width:769px){.seeMore__subcontainer{flex-direction:row}}.seeMore__column--left,.seeMore__column--right{border-bottom:1px solid #d2d2d2;padding:1rem 0 2rem}@media screen and (min-width:640px){.seeMore__column--left,.seeMore__column--right{border-bottom:none;width:100%}}@media screen and (min-width:769px){.seeMore__column--left,.seeMore__column--right{margin:21px 0;padding:0}.seeMore__column--left{border-right:1px solid #d2d2d2;padding-right:2rem}}@media screen and (max-width:768px){.seeMore__column--left{border-bottom:1px solid #d2d2d2}}@media screen and (min-width:769px){.seeMore__column--right{padding-left:2rem}.seeMore__info{width:90%}}.seeMore__brow{font-size:1rem;font-weight:700;margin-bottom:.5rem;margin-top:1rem}.seeMore__brow,.seeMore__headline{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;line-height:120%}.seeMore__headline{font-size:1.5rem;font-weight:200}.seeMore__title{font-weight:400;margin-bottom:.5rem;position:relative}.seeMore__cta,.seeMore__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1rem;line-height:120%}.seeMore__cta{font-weight:700;position:absolute;right:0;text-decoration:underline}.seeMore__image{aspect-ratio:16/9;transition:all .85s ease;width:100%}.seeMore__image--link{display:block}.seeMore__image:hover{transform:scale(1.1)}.newsection{padding:5rem 2rem 7.5rem;position:relative;scroll-behavior:smooth}@media(min-width:1024px)and (max-width:1279px){.newsection{padding:3.75rem 2rem 5.62rem 30.12rem}}@media(min-width:1280px){.newsection{padding:3.75rem 0 5.62rem 30.12rem}}.newsection__content{margin:0 auto;max-width:100%;position:relative}.newsection.no-top-margin{margin-top:0;padding-top:0}.newsection.no-bottom-margin{margin-bottom:0;padding-bottom:0}.newsection.no-top-bottom-margin{margin-bottom:0;margin-top:0;padding-bottom:0;padding-top:0}@media(min-width:640px){.alt-content__content.section-two-column{column-count:2;column-gap:3.75rem;margin-right:3.75rem;max-width:unset}}.alt-content__content--download,.alt-content__content--tail{column-count:1;margin-right:3.75rem;margin-top:3.75rem}.alt-content__content--download.section-two-column p,.alt-content__content--tail.section-two-column p{max-width:unset}.alt-content__content--download .report-download,.alt-content__content--tail .report-download{align-items:flex-start}.alt-content__content--download .report-download a,.alt-content__content--tail .report-download a{background-color:#fff;text-decoration:none}.alt-content__content--download .report-download a:hover,.alt-content__content--tail .report-download a:hover{background-color:#000;color:#fff}.alt-content__content--tail{margin:0}@media(min-width:992px){.alt-content__content--tail{margin-right:3.75rem;margin-top:3.75rem}}.alt-content__content--download.section-two-column{margin-right:0}@media(min-width:640px){.alt-content__content--download.section-two-column{margin-right:3.75rem}}.newsection-header__wrapper{margin-bottom:3.5rem}@media(min-width:992px){.newsection-header__wrapper{margin-top:2.5rem;max-width:45rem}}.newsection-header__title{color:#000;color:#243a5e;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%;line-height:120%;margin-bottom:2.5rem}.highlighted{color:#000;line-height:145%;margin-bottom:2.5rem}.section-header__wrapper{margin-bottom:6.25rem;margin-top:var(--wti-space-btw-sections);max-width:100rem;padding:3.75rem 7.5rem 0;transform:translateX(-184px);width:100vw}@media screen and (max-width:1024px){.section-header__wrapper:not(.unstyled){transform:translateX(-198px)}}@media screen and (max-width:768px){.section-header__wrapper:not(.unstyled){transform:translateX(-178px)}}@media screen and (max-width:640px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-120px)}}@media screen and (max-width:425px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-32px)}}.section-header__wrapper.inline{margin-bottom:0}.section-header__wrapper.unstyled{margin-bottom:2.5rem;margin-top:6.75rem;max-width:unset;padding:0;transform:translateX(0);width:unset}.section-header__wrapper.article{margin:0;max-width:unset;padding:0;transform:none}.section-header__container{background-color:#fff;display:flex;justify-content:space-between;padding:3.75rem 3.75rem 0}@media screen and (max-width:1225px){.section-header__container{flex-flow:column}}@media screen and (max-width:1024px){.section-header__container{justify-content:flex-start}}.section-header__container.inline{padding-bottom:4rem}.section-header__container.unstyled{background-color:transparent;padding:0}.section-header__container.article{padding:0}.section-header__column-title{display:flex;margin-bottom:1.875rem}@media screen and (max-width:640px){.section-header__column-title{margin-bottom:0}}.section-header__column-title.unstyled{margin-bottom:0}.section-header__order{margin-right:1.25rem}.section-header__order,.section-header__title{font-size:3rem;font-weight:200;padding:.5rem 0}@media screen and (max-width:1024px){.section-header__order,.section-header__title{font-size:2rem}}@media screen and (max-width:425px){.section-header__order,.section-header__title{font-size:1.5rem}}.section-header__title{border-radius:10px;max-width:30.313rem;padding:.5rem 1rem .5rem 0}.section-header__title.inline,.section-header__title.unstyled{max-width:100%}@media screen and (max-width:425px){.section-header__title{font-weight:300}}.section-header__title.article{background-color:#fff;font-weight:700;margin-top:-2rem;max-width:100%;padding-left:.5rem;text-transform:uppercase}@media screen and (max-width:640px){.section-header__title.article{color:#000;font-size:1.5rem;font-weight:700;margin-top:0;padding:3.5rem 0 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src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/ea25af4b-3624-4e60-8e9f-22f4fed9fc48-HeroHomeVideo_Desktop.mp4 type=video/mp4></video></div></div></div><div class="report-title report--title" style=background-color:#fff><p class=report-title__category>Work Trend Index Annual Report</p><div class=report-title__container><h1 class=report-title__text><span style="background-image:linear-gradient(180deg,rgba(255,255,255,0) 20%,#fef002 0)">The Next Great Disruption Is Hybrid Work—Are We Ready?</span></h1><p class="report-title__date report--title__date">March 22, 2021</p><div class=report-title__infoContainer><p class="report-title__caption report--title__caption">Illustration by Ben Wiseman</p></div></div></div></div><div class=report__sidebar><div></div></div><div class=report__main><div id=main class=report__main-content role=main tabindex=-1 data-clarity-region=article><div class=generic-content__wrapper><div class=intro><div class=intro__paragraph><p class="paragraph report__paragraph"><span class=paragraph__container><span class=paragraph__dropcap><span class="paragraph__dropcap--initial paragraph__dropcap--initial-1" aria-hidden=true>W</span></span></span><span class=sr-only><strong>We’re on the brink of a disruption</strong> as great as last year’s sudden shift to remote work: the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home. We’re experiencing this at Microsoft, and today we <a href="https://blogs.microsoft.com/?p=52559544" target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Sharing Evolving Hybrid Work Strategy">shared</a> how we’re evolving our own hybrid work strategy for our 160,000+ employees around the world. </span><span aria-hidden=true><strong>e’re on the brink of a disruption</strong> as great as last year’s sudden shift to remote work: the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home. We’re experiencing this at Microsoft, and today we <a href="https://blogs.microsoft.com/?p=52559544" target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Sharing Evolving Hybrid Work Strategy">shared</a> how we’re evolving our own hybrid work strategy for our 160,000+ employees around the world.</span></p></div></div><p class="paragraph report__paragraph">We’re all learning as we go, but we know two things for sure: flexible work is here to stay, and the talent landscape has fundamentally shifted. Remote work has created new job opportunities for some, offered more family time, and provided options for whether or when to commute. But there are also challenges ahead. Teams have become more siloed this year and digital exhaustion is a real and unsustainable threat.</p><p class="paragraph report__paragraph">With over 40 percent of the global workforce considering leaving their employer this year, a thoughtful approach to hybrid work will be critical for attracting and retaining diverse talent. To help organizations through the transition, the 2021 Work Trend Index outlines findings from a study of more than 30,000 people in 31 countries and an analysis of trillions of productivity and labor signals across Microsoft 365 and LinkedIn. It also includes perspectives from experts who have spent decades studying collaboration, social capital, and space design at work.</p><p class="paragraph report__paragraph">Read on to explore how the year 2020 created lasting changes to the way we work, and the seven trends that will shape the future of a hybrid work world.</p><div class="moreInfo top report"><div class=moreInfo__container></div><div class=report-sideBarAsset><p class=report-sideBarAsset__title>Download the full report</p><div class=report-sideBarAsset__container><div class=report-sideBarAsset__pdf><button id=sidebar-download-button11659 class=report-sideBarAsset__download data-bi-area=Body_ContentSide data-bi-type=Download data-bi-id="The 2021 Work Trend Index" title="The 2021 Work Trend Index" aria-label="Download file"><svg alt="Download file" width=46 height=46 viewBox="0 0 46 46" fill=none><circle cx=23 cy=23 r=23 fill=white></circle><path d="M17.8889 29.2222H28.5556C29.0465 29.2222 29.4444 29.6202 29.4444 30.1111C29.4444 30.5611 29.11 30.933 28.6762 30.9919L28.5556 31H17.8889C17.398 31 17 30.602 17 30.1111C17 29.6611 17.3344 29.2892 17.7683 29.2303L17.8889 29.2222H28.5556H17.8889ZM23.1016 15.0081L23.2222 15C23.6722 15 24.0441 15.3344 24.103 15.7683L24.1111 15.8889V25.0006L26.7839 22.3293C27.0995 22.0138 27.5933 21.9851 27.9413 22.2433L28.041 22.3293C28.3566 22.6449 28.3853 23.1387 28.1271 23.4867L28.041 23.5864L23.8508 27.7767C23.5352 28.0923 23.0414 28.121 22.6934 27.8628L22.5937 27.7767L18.4034 23.5864C18.0563 23.2393 18.0563 22.6765 18.4034 22.3293C18.719 22.0138 19.2128 21.9851 19.5608 22.2433L19.6605 22.3293L22.3333 25.003V15.8889C22.3333 15.4389 22.6677 15.067 23.1016 15.0081L23.2222 15L23.1016 15.0081Z" fill=#323232></path></svg></button><div class="atom-image_wrapper atom-image_wrapper-constrained report-sideBarAsset__image"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/69d8ef31-a56b-461d-b279-4b7fa84d2b12-download01.jpg alt="Photograph showing a person holding a tablet." class="lazyload atom-image_image" aria-label=Image></div></div></div><p class=report-sideBarAsset__text>The 2021 Work Trend Index</p></div></div><h5 class="paragraph--header report__paragraph--header">The trends</h5><div class="carousel desktop carousel__images--one" style=background-color:transparent></div><h4 class="paragraph--header report__paragraph--header">1. Flexible work is here to stay</h4><p class="paragraph report__paragraph">Employees want the best of both worlds: over 70 percent of workers want flexible remote work options to continue, while over 65 percent are craving more in-person time with their teams. To prepare, 66 percent of business decision makers are considering redesigning physical spaces to better accommodate hybrid work environments. The data is clear: extreme flexibility and hybrid work will define the post-pandemic workplace.</p><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“Over the past year, no area has undergone more rapid transformation than the way we work. Employee expectations are changing, and we will need to define productivity much more broadly — inclusive of <mark class=mark>collaboration, learning, and wellbeing</mark> to drive career advancement for every worker, including frontline and knowledge workers, as well as for new graduates and those who are in the workforce today. All this needs to be done with flexibility in when, where, and how people work.”</span></p><p class=quote__author>Satya Nadella, CEO at Microsoft</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">It’s equally important to note, however, that leaders may be too narrowly focused on where to invest. Even after a year of working from home, 42 percent of employees say they lack essential office supplies at home, and one in 10 don’t have an adequate internet connection to do their job. Yet, over 46 percent say their employer does not help them with remote work expenses.</p><p class="paragraph report__paragraph">Last year's move to remote work <a href=https://www.microsoft.com/en-us/microsoft-365/blog/2020/07/08/future-work-good-challenging-unknown/ target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Boosted Feelings of Inclusion">boosted</a> feelings of inclusion for workers because everyone was in the same virtual room. The move to hybrid will break that mold and it will be a new and important objective to ensure employees are given the flexibility to work when and where they want, as well as the tools they need to equally contribute from wherever they happen to be.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--sm"><p class="imgvideo__title report-imgvideo__title">Hybrid work is inevitable</p><p class="imgvideo__subtitle report-imgvideo__subtitle">Business leaders are on the brink of major updates to accommodate what employees want: the best of both worlds.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/507a9e8b-329f-4bd0-8782-574141e3d558-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_MoreInPerson_724x317.svg alt="Sixty-six percent of business leaders are likely to redesign their offices in the next 6 months while 73 percent of workers want the option to stay remote and 67 percent want more in-person collaboration." class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption imgvideo__caption--sm report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets between January 12, 2021 to January 25, 2021.</p></div></div><h4 class="paragraph--header report__paragraph--header">2. Leaders are out of touch with employees and need a wake-up call</h4><p class="paragraph report__paragraph">Many business leaders are faring better than their employees. Sixty-one percent of leaders say they are “thriving” right now — 23 percentage points higher than those without decision-making authority. They also report building stronger relationships with colleagues (+11 percentage points) and leadership (+19 percentage points), earning higher incomes (+17 percentage points), and taking all or more of their allotted vacation days (+12 percentage points).</p><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“Those impromptu encounters at the office help keep leaders honest. With remote work, there are fewer chances to ask employees, “Hey, how are you?” and then pick up on important cues as they respond. But the data is clear: <mark class=mark>our people are struggling.</mark> And we need to find new ways to help them.”</span></p><p class=quote__author>Jared Spataro, CVP at Microsoft 365</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">Business leaders surveyed were also more likely to be Millennials or Gen X, male, information workers, and farther along in their careers. In contrast, Gen Z, women, frontline workers, and those new to their careers reported struggling the most over the past year.</p><p class="paragraph report__paragraph">And workers feel the disconnect. Thirty-seven percent of the global workforce says their companies are asking too much of them at a time like this.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--sm"><p class="imgvideo__title report-imgvideo__title">Business leaders are faring better than their employees</p><p class="imgvideo__subtitle report-imgvideo__subtitle">Most leaders in our study were male information workers with an established career – the near opposite of those struggling most.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/da3363df-0fb8-4e79-9076-01a034417ca5-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_BusinessLeaders_724x456.svg alt="Data shows 61 percent of BDMs are thriving while more than half of Married people, Working Moms, Gen Z, Frontline Workers, New Employees, and Single report surviving or struggling. " class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption imgvideo__caption--sm report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets – between January 12, 2021 to January 25, 2021.</p></div></div><h4 class="paragraph--header report__paragraph--header">3. High productivity is masking an exhausted workforce</h4><p class="paragraph report__paragraph">In our survey, self-assessed productivity remained the same or higher for many employees (82 percent) over the past year, but at a human cost. One in five global survey respondents say their employer doesn’t care about their work-life balance. Fifty-four percent feel overworked. Thirty-nine percent feel exhausted. And trillions of productivity signals from Microsoft 365 quantify the precise digital exhaustion workers are feeling.</p><p class="paragraph report__paragraph">The digital intensity of workers’ days has increased substantially, with the average number of meetings and chats steadily increasing since last year. Specifically, when we compare collaboration trends in Microsoft 365 between February 2020 and February 2021:</p><ul class="paragraph--list report__paragraph--list"><li><p class="paragraph report__paragraph">Time spent in Microsoft Teams meetings has more than doubled (2.5X) globally and, aside from a holiday dip in December, continues to climb.</p></li><li><p class="paragraph report__paragraph">The average meeting is 10 minutes longer, increasing from 35 to 45 minutes.</p></li><li><p class="paragraph report__paragraph">The average Teams user is sending 45 percent more chats per week and 42 percent more chats per person after hours, with chats per week still on the rise.</p></li><li><p class="paragraph report__paragraph">The number of emails delivered to commercial and education customers in February, when compared to the same month last year, is up by 40.6 billion.</p><p class=wp-block-paragraph>1</p><p></p><p class="paragraph report__paragraph">1</p></li><li><p class="paragraph report__paragraph">And we’ve seen a 66 percent increase in the number of people working on documents.</p></li></ul><p class="paragraph report__paragraph">This barrage of communications is unstructured and mostly unplanned, with 62 percent of calls and meetings unscheduled or conducted ad hoc. And workers are feeling the pressure to keep up. Despite meeting and chat overload, 50 percent of people respond to Teams chats within five minutes or less, a response time that has not changed year-over-year. This proves the intensity of our workday, and that what is expected of employees during this time, has increased significantly.</p><div class=report__layout><p class=lottie-fullwidth__title>Digital overload is real and climbing</p><p class=lottie-fullwidth__subtitle>Even one year in, time spent in meetings and chats sent per person each week continue to climb.<sup>2</sup></p><div class=lottie-fullwidth__container id=lottie-container-hybridWork-hero tabindex=0 role=img aria-label="Chart showing collaboration activity across Microsoft 365 tools over the past 2 years."><div class=lottie-fullwidth__wrapper><div><div class=lottie--animation id=lottie-animation-hybridWork-hero-desktop style=visibility:visible;height:100vh></div><div class=lottie--animation id=lottie-animation-hybridWork-hero-tablet style=visibility:collapse;height:0></div><div class=lottie--animation id=lottie-animation-hybridWork-hero-mobile style=visibility:collapse;height:0></div><div id=lottiecard-0 class=lottie-fullwidth__card><div class=lottie-card><p class=lottie-card__title>March</p><p class=lottie-card__info>Start of global lockdown due to Covid-19</p></div></div><div id=lottiecard-1 class=lottie-fullwidth__card><div class=lottie-card><p class=lottie-card__title>Holiday Season</p><p class=lottie-card__info>The holidays bring a much-needed break in activity</p></div></div></div></div></div><p class=lottie-fullwidth__citation>Analysis of collaboration activity across Microsoft 365 tools from February 2020 to February 2021. This visualization is based on aggregated data, without personal or organization-identifying information.</p></div><h4 class="paragraph--header report__paragraph--header">4. Gen Z is at risk and will need to be re-energized</h4><p class="paragraph report__paragraph">An overlooked demographic appears to be suffering right now: Gen Z. Sixty percent of this generation — those between the ages of 18 and 25 — say they are merely surviving or flat-out struggling right now.</p><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“Networking as someone early in their career has gotten so much more daunting since the move to fully remote work — especially since switching to a totally different team during the pandemic. Without hallway conversations, chance encounters, and small talk over coffee, it's hard to feel connected even to my immediate team, much less build <mark class=mark>meaningful connections</mark> across the company.”</span></p><p class=quote__author>Hannah McConnaughey, Product Marketing Manager at Microsoft</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">This generation is more likely to be single and early in their careers, making them more likely to feel the impacts of isolation, struggle with motivation at work, or lack the financial means to create proper workplaces at home. Survey respondents reported that they were more likely to struggle balancing work with life (+8 percentage points) and to feel exhausted after a typical day of work (+8 percentage points) when compared to older generations. Gen Z also reported difficulties feeling engaged or excited about work, getting a word in during meetings, and bringing new ideas to the table.</p><p class="paragraph report__paragraph">New generations offer fresh perspectives and challenge the status quo. Their contributions are critical, and as the first generation to start their jobs in a completely remote environment on such a widespread basis, their experience will set expectations and attitudes toward work moving forward. Ensuring that Gen Z feels a sense of purpose and wellbeing is an urgent imperative in the shift to hybrid.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--lg"><p class="imgvideo__title report-imgvideo__title">Gen Z is struggling more than other generations</p><p class="imgvideo__subtitle report-imgvideo__subtitle">The last year has been more challenging for Gen Z in many ways — from bringing new ideas to the table, to simply feeling engaged or excited about work.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/2c38ca3a-b3af-45b5-9ea3-eeec4e579924-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_GenZ_724x425.svg alt="Gen Z is struggling more across various aspects of work, like sharing new ideas, getting a word in during meetings and feeling excited about work, compared to Gen Z, Millennials, Gen X, and Boomers with Gen Z" class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption top imgvideo__caption--lg report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets between January 12, 2021 to January 25, 2021.</p></div></div><h4 class="paragraph--header report__paragraph--header">5. Shrinking networks are endangering innovation</h4><p class="paragraph report__paragraph">The pandemic-driven isolation people feel in their personal lives is also happening at work.</p><p class="paragraph report__paragraph">Anonymized collaboration trends between billions of Outlook emails and Microsoft Teams meetings reveal a clear trend: the shift to remote shrunk our networks. At the onset of the pandemic, our analysis shows that interactions with our close networks at work increased, while interactions with our distant networks diminished. This suggests that, as we shifted into lockdowns, we clung to our immediate teams for support and let our broader network fall to the wayside.</p><p class="paragraph report__paragraph">Put simply, companies became more siloed than they were before the pandemic. And while interactions with our close networks are still more frequent than they were before the pandemic, the trend shows even these close team interactions have started to diminish over time.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--sm"><p class="imgvideo__title report-imgvideo__title">Teams are more siloed in a digital work world</p><p class="imgvideo__subtitle report-imgvideo__subtitle">Collaboration trends in Microsoft Teams and Outlook show that interactions with our immediate team, or close network, strengthened with the move to remote work. However, our interactions outside of that team, or distant networks, have diminished.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/fecfd78e-00b5-4387-9477-d26c57717034-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_Cohesion_724x390.svg alt="Close networks increased and then dropped off from February 2020 through January 2021. The strength of distant networks during this period declined." class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption imgvideo__caption--sm report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">Analysis of an aggregated 122 billion email interactions and 2.3 billion meeting interactions in Microsoft Teams and Outlook across industries and countries around the world. This visualization is based on aggregated data, without personal or organization-identifying information.</p></div></div><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“When you lose connections, you stop innovating. It’s <mark class=mark>harder for new ideas</mark> to get in and groupthink becomes a serious possibility.”</span></p><p class=quote__author>Dr. Nancy Baym, Senior Principal Researcher at Microsoft</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">Thankfully, our analysis suggests that hybrid work may help revive our networks at work. For example, looking at New Zealand, we can see that team isolation — measured by a lack of communication with our distant network — spikes when lockdowns are issued. When lockdowns are eased, we see increased communication with our distant network. We saw this trend in other countries as well, including South Korea.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--lg"><p class="imgvideo__title report-imgvideo__title">In New Zealand, eased lockdown restrictions improve workplace networks</p><p class="imgvideo__subtitle report-imgvideo__subtitle">Collaboration trends in New Zealand reveal a hopeful look at the future of hybrid work. As lockdown restrictions ease, team isolation improves.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/b7034b7a-590e-4484-a534-333c68a0609c-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_NewZealand_842x426.svg alt="Team isolation increased at the start of the boarders closing in New Zealand. With greater restrictions comes greater team isolation, and team isolation lessens when restrictions lift." class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption top imgvideo__caption--lg report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The analysis considered email and meeting interactions across Microsoft Teams meetings and Outlook emails in New Zealand. This visualization is based on aggregated data, without personal or organization-identifying information.</p></div></div><p class="paragraph report__paragraph">As companies balance a mix of in-person and remote teams, it will be important to remember that remote work makes for more siloed teams. Leaders must look for ways to foster the social capital, cross-team collaboration, and spontaneous idea-sharing that’s been driving workplace innovation for decades.</p><h4 class="paragraph--header report__paragraph--header">6. Authenticity will spur productivity and wellbeing</h4><p class="paragraph report__paragraph">As people navigated unprecedented stress on the frontlines, balanced childcare and homeschool, worked from living rooms, quieted barking dogs, and pushed away curious cats, something changed: work became more human.</p><p class="paragraph report__paragraph">One in five have met their colleagues’ pets or families virtually, and as we clung to each other to get through the year, one in six (17 percent) have cried with a colleague this year. This number was even higher for those in industries hit hardest during this time, like education (20 percent), travel and tourism (21 percent), and healthcare (23 percent).</p><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“Before the pandemic, we encouraged people to ‘bring their whole self to work,’ but it was tough to truly empower them to do that. The shared vulnerability of this time has given us a huge opportunity to bring <mark class=mark>real authenticity</mark> to company culture and transform work for the better.”</span></p><p class=quote__author>Jared Spataro, CVP at Microsoft 365</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">These interactions with coworkers may help foster a workplace where people feel more comfortable to be themselves. Compared to one year ago, 39 percent of people say they’re more likely to be their full, authentic selves at work and 31 percent are less likely to feel embarrassed or ashamed when their home life shows up at work. And people who interacted with their coworkers more closely than before not only experienced stronger work relationships, but also reported higher productivity and better overall wellbeing.</p><p class="paragraph report__paragraph">It‘s important to note, however, that Black and U.S. Latino workers in the U.S. reported bigger challenges in building relationships, feeling included, and bringing their authentic selves to work than the broader population. Leaders and teammates should be aware and ensure their workplace interactions encourage authenticity among all groups, especially in hybrid environments.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--sm"><p class="imgvideo__title report-imgvideo__title">A tough year may have made work more human</p><p class="imgvideo__subtitle report-imgvideo__subtitle">Coworkers leaned on each other in new ways to get through the last year. 1 in 6 (17 percent) has cried with a coworker, especially those in healthcare (23 percent), travel and tourism (21 percent), and education (20 percent).</p><div class=report-mediaelement><div><p class=sr-only>One in six employees have cried with a coworker (17 percent). By industry this number jumps for education (20 percent), Travel and Tourism (21 percent), and healthcare (23 percent) industries.</p><video class="imgvideoBase__video report-mediaelement" autoplay muted preload=auto playsinline=""><source src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/0f9e9933-ddb3-4ab0-bd3d-7f19f87d08ed-TearDrops_Desktop_724.mp4 type=video/mp4></video></div></div><div class="imgvideo__caption imgvideo__caption--sm report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets – between January 12, 2021 to January 25, 2021.</p></div></div><h4 class="paragraph--header report__paragraph--header">7. Talent is everywhere in a hybrid work world</h4><p class="paragraph report__paragraph">One of the brightest sides of the shift to remote work is that it widens the talent marketplace. Remote job postings on LinkedIn increased more than five times during the pandemic, and people are taking notice. Forty-six percent of remote workers we surveyed are planning to move to a new location this year because they can now work remotely. People no longer have to leave their desk, house or community to expand their career, and it will have profound impacts on the talent landscape.</p><div class=report__quote style=--highlight-color:#FEF002><div class=quote><div class=quote__words><p><span>“This shift is likely to stick, and it’s good for <mark class=mark>democratizing access</mark> to opportunity. Companies in major cities can hire talent from underrepresented groups that may not have the means or desire to move to a big city. And in smaller cities, companies will now have access to talent that may have a different set of skills than they had before.”</span></p><p class=quote__author>Karin Kimbrough, Chief Economist at LinkedIn</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">An <a href=https://business.linkedin.com/talent-solutions/blog/trends-and-research/2021/women-gen-z-more-likely-to-apply-to-remote-jobs target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Linkedin Economic Graph Analysis">analysis</a> of the LinkedIn Economic Graph shows women, Gen Z, and those without a graduate degree as the groups most likely to apply for those jobs. And, in the U.S., our survey found that Black and U.S. Latino workers are more likely than white workers and men to say they prefer remote work.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--lg"><p class="imgvideo__title report-imgvideo__title">Remote opportunities are more attractive to diverse applicants</p><p class="imgvideo__subtitle report-imgvideo__subtitle">On LinkedIn, women, Gen Z, and those without a graduate degree are more likely to apply for remote versus on-site positions.</p><div class=report-mediaelement><div class="atom-image_wrapper atom-image_wrapper-constrained report-mediaelement"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/d7857914-b7d5-46db-9ed8-534075dcef97-2021_MSFT_WTI_Infographics_Desktop__2021_MSFT_WTI_Infographics_Desktop_RemoteWork_724x478.svg alt="Women, those without a graduate degree and Gen Z apply more often for remote roles than on-site roles." class="lazyload atom-image_image" aria-label=Image></div></div><div class="imgvideo__caption top imgvideo__caption--lg report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">Insights were generated from data points created by hundreds of millions of members in over 200 countries on LinkedIn. <a href=https://business.linkedin.com/talent-solutions/blog/trends-and-research/2021/women-gen-z-more-likely-to-apply-to-remote-jobs target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Learn More Insights">Learn more.</a></p></div></div><h5 class="paragraph--header report__paragraph--header">What's at stake?</h5><p class="paragraph report__paragraph"><strong>As the world opens up, more employees are evaluating their next move</strong></p><p class="paragraph report__paragraph">Today, our research shows that 41 percent of the global workforce is likely to consider leaving their current employer within the next year, with 46 percent planning to make a major pivot or career transition.</p><p class="paragraph report__paragraph">According to global 2020 data collected by Glint, a people success platform acquired by LinkedIn, 71 percent of employees said they plan to be with their current employer in two years, a number nearly consistent with the previous year (69 percent). <sup>3</sup> “We nearly have a doubling of job switching-intent,” says LinkedIn Senior Editor-at-Large George Anders. “People are going to try and compress into one year what they might ordinarily have done in two.”</p><p class="paragraph report__paragraph">With so much change upending people over the past year, employees are reevaluating priorities, home bases, and their entire lives. So, whether it’s due to fewer networking or career advancement opportunities, a new calling, pent-up demand, or a host of pandemic-related struggles, more people are considering their next move. The way companies approach the next phase of work — embracing the positives and learning from the challenges of this last year — will impact who stays, who goes, and who ultimately seeks to join your company.</p><div class="imgvideo__container report-imgvideo__container imgvideo__container--lg"><p class="imgvideo__title report-imgvideo__title">Employees are at an inflection point</p><p class="imgvideo__subtitle report-imgvideo__subtitle">41% of employees are considering leaving their current employer this year and 46% say they’re likely to move because they can now work remotely.</p><div class=report-mediaelement><div><p class=sr-only>In this year, 41 percent of global employees are thinking about leaving their current employer. Forty-six percent say they are more likely to move because they can now work remotely.</p><video class="imgvideoBase__video report-mediaelement" autoplay muted preload=auto playsinline=""><source src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/cb18b4cf-3dbb-4277-8069-79a6d11da01f-Dots_Desktop_842.mp4 type=video/mp4></video></div></div><div class="imgvideo__caption top imgvideo__caption--lg report-imgvideo__caption"><p class="imgvideo__caption-text report-imgvideo__caption-text">The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets – between January 12, 2021 to January 25, 2021.</p></div></div><h5 class="paragraph--header report__paragraph--header">The way forward</h5><p class="paragraph report__paragraph">Taken together, these trends show that we are no longer bound to traditional notions of space and time to work together. Instead, we can set aside our long-held assumptions and shift our mental model to embrace extreme flexibility. And with these five strategies, business leaders can rewire their operating model for a successful shift to hybrid work.</p><p class="paragraph report__paragraph"><strong>Create a plan to empower people for extreme flexibility</strong></p><p class="paragraph report__paragraph">Every organization will need a plan that encompasses policy, physical space, and technology. It starts with answering critical questions: How are people doing and what do they need? Who will be able to work remotely, and who might have to come in? How often? Codify the answers to these questions to formulate a plan to empower people for extreme flexibility, then provide guidance to employees as you experiment and learn.</p><p class="paragraph report__paragraph"><strong>Invest in space and technology to bridge the physical and digital worlds</strong></p><p class="paragraph report__paragraph">Office space no longer stops at the office. Leaders must consider how to equip all workers with the tools they need to contribute — whether they’re working from home, the manufacturing floor, in the office, or on the go. Physical office space must be compelling enough to entice workers to commute in, and include a mix of collaboration and focus areas. Meeting rooms and team culture will need to evolve to ensure all voices are heard.</p><p class="paragraph report__paragraph"><strong>Combat digital exhaustion from the top</strong></p><p class="paragraph report__paragraph">As we look to create a better future of work, addressing digital exhaustion must be a priority for leaders everywhere. It won’t be easy, but consider how to reduce employee workloads, embrace a balance of synchronous and asynchronous collaboration, and create a culture where breaks are encouraged and respected.</p><p class="paragraph report__paragraph"><strong>Prioritize rebuilding social capital and culture</strong></p><p class="paragraph report__paragraph">Broadening our networks and building social capital takes effort in any work environment, but it’s even more difficult in a digital world. Teams must reframe network-building from a passive effort to a proactive one, encourage and reward managers to prioritize building social capital at work, and seek to create a culture where social support thrives.</p><p class="paragraph report__paragraph"><strong>Rethink employee experience to compete for the best and most diverse talent</strong></p><p class="paragraph report__paragraph">The talent landscape has shifted, and employee expectations have changed. The best leaders will empathize with the unique needs of each group in their organization, and see remote work as a lever to attract the best and most diverse talent.</p><div class=report-download><a data-bi-area=Body3_explore data-bi-type=Link data-bi-id="Download the full report" class=report-download__link href=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/a0e43841-2ef2-4ec4-b6d6-5a53a346e9b3-2021_Microsoft_WTI_Report_March.pdf rel="noopener noreferrer" target=_blank>Download the full report</a><a data-bi-area=Body3_explore data-bi-type=Link data-bi-id="Download the visual guide" class=report-download__link href=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/f53eb991-1e21-4e5b-87de-cd70b9b660b4-WTIVisualGuide.pdf rel="noopener noreferrer" target=_blank>Download the visual guide</a></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>1</sup> The number of email messages delivered to commercial and education customers via Microsoft Exchange Online in February, when compared to the same month last year, is up by over 40.6 billion.</p></div></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>2</sup> Analysis of collaboration activity across Microsoft 365 tools from February 2020 to February 2021. This visualization is based on aggregated data, without personal or organization-identifying information.</p></div></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>3</sup> This insight was derived from a global sample of 659,833 Glint survey responses by employees at 84 organizations around the world. These surveys were opt-in and conducted during the 2019 and 2020 calendar years.</p></div></div><div class="footnote report__footnote"><p class="footnote--title report__footnote--title">Survey methodology</p><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p>The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,092 full-time employed or self-employed workers across 31 markets between January 12, 2021 to January 25, 2021. This survey was 20 minutes in length and conducted online, in either the English language or translated into a local language across markets. At least 1,000 full-time workers were surveyed in each market, and global results have been aggregated across all responses to provide an average. Each market is evenly weighted within the global average. Each market was sampled to be representative of the full-time workforce across age, gender, and region across a mix of work environments (remote vs. non-remote, office settings vs. non-office settings, etc.), industries, company sizes, tenures, and job levels. Markets surveyed include: Argentina, Australia, Brazil, Canada, China, Colombia, Czech Republic, Finland, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and Vietnam.</p></div></div><div class="footnote report__footnote"><p class="footnote--title report__footnote--title">Privacy approach</p><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p>Microsoft takes privacy seriously. We remove all personal and organization-identifying information, such as company name, from our data before analyzing it and creating reports. We never use customer content — such as information within an email, chat, document, or meeting — to produce reports. Our goal is to discover and share broad workplace trends that are anonymized by aggregating the data broadly from those trillions of signals that make up the Microsoft Graph.</p></div></div><p class="paragraph report__paragraph"></p></div></div></div></div></div><div class=sitemap__link><a aria-label="Sitemap link" href=/en-us/worklab/sitemap>See the WorkLab Sitemap</a></div></div></div><div id=gatsby-announcer style=position:absolute;top:0;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0 aria-live=assertive aria-atomic=true></div></div><script id=gatsby-script-loader>window.pagePath="/work-trend-index/hybrid-work"</script><script id=gatsby-chunk-mapping>window.___chunkMapping='{"app":["/app-1088d6b2fe7e982b5cb6.js"],"gatsby-plugin-image":[]}'</script><script>window.___webpackCompilationHash="173ebc71f0118d4c9556"</script><script src=https://worklab-d8hngjfqgfdvh5g5.z01.azurefd.net/en-us/worklab/webpack-runtime-2dd211c92c01e43bc24c.js async></script><script src=https://worklab-d8hngjfqgfdvh5g5.z01.azurefd.net/en-us/worklab/framework-3fda0e5b8141bb9b7767.js async></script><script src=https://worklab-d8hngjfqgfdvh5g5.z01.azurefd.net/en-us/worklab/14dc3453-0b2adc67d07c8b44e8e1.js async></script><script src=https://worklab-d8hngjfqgfdvh5g5.z01.azurefd.net/en-us/worklab/e8ab3f79-c5cca555015b5775d075.js async></script><script src=https://worklab-d8hngjfqgfdvh5g5.z01.azurefd.net/en-us/worklab/app-1088d6b2fe7e982b5cb6.js async></script></body></html>