eScholarship Help Center

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rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> </section> </div>   <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <div class="content main-links min-height-on-desktop"> <div class="main-content"> <span class="logo-home"><img src="https://web.archive.org/web/20200810235946im_/https://calisphere.org/calisphere_images/Freshdesk/guides.png" alt="Contributor Guides"></span> <h3>Guides & Solutions</h3> <h5>CDL-authored articles on common processes.</h5> <p> </p> <p>Guide categories:</p> <ul> <li><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000106077">Manage Departments & Research Units</a></li> <li><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113179">Manage eScholarship Journals</a></li> <li><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113189">Technical Documentation</a></li> <li><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113219">Help for authors</a></li> <li><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113316">Sitewide information</a></li> </ul> </div> <div class="list-category"> <h4><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000106077">Manage Departments & Research Units</a></h4> <hr class="divider"/> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000170191" title="Managing content in your site"> Managing content in your site <span class="item-count">8</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000083811-start-here-escholarship-repository-user-guide">Start Here: eScholarship Repository User Guide</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000067708-add-google-analytics-tracking-to-your-unit-series-or-journal">Add Google Analytics tracking to your unit, series or journal</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000068066-why-does-my-content-have-a-cover-page-">Why does my content have a cover page?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000068067-how-do-i-make-changes-to-content-in-an-escholarship-series-that-i-ve-already-published-">How do I make changes to content in an eScholarship series that I've already published?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000087435-print-and-ebook-sales">Print and ebook sales</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000170191" class="see-more">See all 8 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000170187" title="Copyright - Departments & Units"> Copyright - Departments & Units <span class="item-count">2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128033-what-permissions-do-uc-units-grant-to-escholarship-">What permissions do UC units grant to eScholarship?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128034-what-rights-do-authors-give-escholarship-when-depositing-with-a-uc-unit-">What rights do authors give eScholarship when depositing with a UC unit?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181582" title="Getting Started"> Getting Started <span class="item-count">1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000131086-request-a-new-unit">Request a new unit</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113179">Manage eScholarship Journals</a></h4> <hr class="divider"/> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000189609" title="Getting Started"> Getting Started <span class="item-count">1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000171722-information-for-new-journal-managers-and-editors">Information for New Journal Managers and Editors</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181167" title="Managing Peer Review"> Managing Peer Review <span class="item-count">6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000129090-start-here-processing-new-submissions">Start here: Processing new submissions</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000129955-how-to-prepare-a-manuscript-for-peer-review">How to prepare a manuscript for peer review</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000129959-assigning-and-inviting-reviewers">Assigning and inviting reviewers</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000131660-monitor-reviewers-progress-and-assess-incoming-reviews">Monitor reviewers' progress and assess incoming reviews</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000131661-record-an-editorial-decision-and-notify-the-submitter">Record an Editorial Decision and notify the submitter</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181167" class="see-more">See all 6 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181168" title="Publishing Accepted Papers"> Publishing Accepted Papers <span class="item-count">6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000132033-prepare-manuscript-for-publication">Prepare manuscript for publication</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000132034-upload-a-galley-format-pdf-for-public-display">Upload a Galley Format PDF for public display</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000132035-issue-creation-arrangement-publishing">Issue creation, arrangement & publishing</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000137321-using-the-quick-submit-tool">Using the Quick Submit tool</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000148702-advertising-your-published-issue">Advertising your published issue</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181168" class="see-more">See all 6 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181169" title="Configuring Journal Settings"> Configuring Journal Settings <span class="item-count">2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000129830-manage-user-permissions">Manage user permissions</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000132269-manage-section-headings">Manage section headings</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000187017" title="Video Training"> Video Training <span class="item-count">0</span></a> </div> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180867" title="Frequently Asked Questions (Journal Managers)"> Frequently Asked Questions (Journal Managers) <span class="item-count">10</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000087441-print-sales">Print sales</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000108353-doi-assignment-for-escholarship-journals">DOI Assignment for eScholarship journals</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000127352-directory-of-open-access-journals-">Directory of Open Access Journals </a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000144643-how-to-edit-form-emails">How to edit form emails</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000154158-optimizing-for-google-scholar-other-general-seo-information">Optimizing for Google Scholar & other general SEO information</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180867" class="see-more">See all 10 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180868" title="Frequently Asked Questions (Journal Editors)"> Frequently Asked Questions (Journal Editors) <span class="item-count">5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000067814-how-do-i-make-changes-to-a-journal-article-that-s-in-an-issue-that-i-ve-already-published-">How do I make changes to a journal article that's in an issue that I've already published?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000067815-i-just-tried-to-publish-a-journal-issue-but-it-isn-t-showing-up-on-escholarship-org-or-only-some-of-">I just tried to publish a journal issue but it isn't showing up on eScholarship.org (or only some of the articles are appearing)</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000067819-how-can-i-add-subheadings-or-sections-to-my-journal-s-table-of-contents-">How can I add subheadings (or sections) to my journal's table of contents?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000138180-how-do-i-adjust-publication-date-s-for-articles-">How do I adjust publication date(s) for articles?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000180438-how-do-i-add-a-cover-image-issue-title-or-issue-description-to-a-journal-issue-">How do I add a cover image, issue title or issue description to a journal issue?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180869" title="Reviewers"> Reviewers <span class="item-count">1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133459-responding-to-a-review-request-completing-the-peer-review-process">Responding to a Review Request & Completing the Peer Review Process</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180953" title="Starting a New Open Access Journal on eScholarship"> Starting a New Open Access Journal on eScholarship <span class="item-count">2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000127857-starting-a-journal-on-escholarship">Starting a journal on eScholarship</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133662-escholarship-publishing-roles-and-responsibilities-for-editors-and-publisher">eScholarship Publishing: Roles and Responsibilities for Editors and Publisher</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180989" title="Copyright - journals"> Copyright - journals <span class="item-count">7</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128024-what-permissions-do-journals-grant-to-escholarship-">What permissions do journals grant to eScholarship?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128025-what-permissions-do-authors-grant-to-escholarship-journals-">What permissions do authors grant to eScholarship journals?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128026-how-can-we-change-our-journal-s-author-agreement-">How can we change our journal鈥檚 author agreement?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128027-how-can-we-choose-or-change-a-creative-commons-license-for-our-journal-">How can we choose or change a Creative Commons license for our journal?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128028-why-does-escholarship-recommend-that-journals-use-creative-commons-licenses-">Why does eScholarship recommend that journals use Creative Commons licenses?</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180989" class="see-more">See all 7 articles</a> </section> </div> <div class="list-category"> <h4><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113189">Technical Documentation</a></h4> <hr class="divider"/> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181334" title="eScholarship Site & Journal Administrators"> eScholarship Site & Journal Administrators <span class="item-count">2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000124100-using-the-site-configuration-tool">Using the Site Configuration tool</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000139517-batch-import-guide-and-requirements">Batch Import: Guide and Requirements</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181333" title="Developer Resources"> Developer Resources <span class="item-count">3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133474-using-the-oai-pmh-interface">Using the OAI-PMH Interface</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000134074-escholarship-technical-infrastructure">eScholarship Technical Infrastructure</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000147730-escholarship-api">eScholarship API</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181354" title="Integrations"> Integrations <span class="item-count">5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000126535-how-does-content-get-into-escholarship-">How does content get into eScholarship?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133469-how-do-users-find-escholarship-content-">How do users find eScholarship content?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133470-what-digital-archiving-does-escholarship-use-">What digital archiving does eScholarship use?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133472-what-persistent-identifiers-does-escholarship-use-doi-ark-">What persistent identifiers does eScholarship use (DOI, ARK)?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133473-how-are-datasets-supported-in-escholarship-">How are datasets supported in eScholarship?</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113219">Help for authors</a></h4> <hr class="divider"/> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180870" title="Journal authors"> Journal authors <span class="item-count">5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133456-1-submit-your-manuscript">1. Submit Your Manuscript</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133455-2-revise-and-monitor-the-status-of-your-manuscript">2. Revise and Monitor the Status of Your Manuscript</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133457-3-access-reviews-and-submit-a-revision">3. Access Reviews and Submit a Revision</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000133458-4-complete-the-editing-process">4. Complete the Editing Process</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000067817-an-author-for-a-journal-article-cannot-access-their-article-when-they-log-into-submit-escholarship-or">An author for a journal article cannot access their article when they log into submit.escholarship.org</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000170190" title="UC Open Access Policies"> UC Open Access Policies <span class="item-count">1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000081174-overview">Overview</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180988" title="My deposits"> My deposits <span class="item-count">12</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128019-do-i-need-my-co-author-s-permission-to-deposit-">Do I need my co-author鈥檚 permission to deposit?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128021-do-i-need-to-get-my-publisher-s-permission-to-deposit-">Do I need to get my publisher鈥檚 permission to deposit?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000068068-usage-statistics-for-escholarship-content">Usage statistics for eScholarship content</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128022-what-version-should-i-deposit-">What version should I deposit?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128023-will-depositing-before-publication-be-a-problem-with-my-journal-book-publisher-">Will depositing before publication be a problem with my journal/book publisher?</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000180988" class="see-more">See all 12 articles</a> </section> </div> <div class="list-category"> <h4><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/9000113316">Sitewide information</a></h4> <hr class="divider"/> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181356" title="Policies & Copyright"> Policies & Copyright <span class="item-count">11</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000081153-what-can-i-post-publish-on-escholarship-">What can I post / publish on eScholarship?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000081159-whose-content-is-appropriate-for-escholarship-">Whose content is appropriate for eScholarship?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128020-does-escholarship-use-creative-commons-licenses-">Does eScholarship use Creative Commons licenses?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000081206-removing-content-or-reporting-copyright-concerns">Removing content or reporting copyright concerns</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000128031-what-do-the-different-creative-commons-license-terms-mean-">What do the different Creative Commons license terms mean?</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181356" class="see-more">See all 11 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181360" title="Who to contact with questions"> Who to contact with questions <span class="item-count">2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000081191-who-can-i-contact-for-help-with-theses-dissertations-">Who can I contact for help with theses & dissertations?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000129319-who-can-i-talk-to-about-escholarship-on-my-campus-">Who can I talk to about eScholarship on my campus?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181583" title="Statistics & Tools"> Statistics & Tools <span class="item-count">6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000131087-understanding-escholarship-usage-statistics">Understanding eScholarship Usage Statistics</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000134085-logos-linking">Logos & linking</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000134178-altmetrics-badge">Altmetrics Badge</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000137322-browser-system-requirements">Browser & System Requirements</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000148939-using-advanced-search-beta-">Using Advanced Search (beta)</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000181583" class="see-more">See all 6 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000182288" title="News & Announcements"> News & Announcements <span class="item-count">1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000135021-press-release-for-2017-escholarship-redesign">Press release for 2017 eScholarship redesign</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000186771" title="General Information & Frequently Asked Questions"> General Information & Frequently Asked Questions <span class="item-count">6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000156767-difficulty-logging-in">Difficulty logging in</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000157703-i-keep-getting-logged-out-of-the-submission-management-system">I keep getting logged out of the submission management system</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000157889-how-can-i-tell-if-an-item-in-escholarship-has-been-peer-reviewed-">How can I tell if an item in eScholarship has been peer reviewed?</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000162687-optimizing-pdf-content-for-display-in-escholarship-accessibility-compatibility-">Optimizing PDF content for display in eScholarship (Accessibility & Compatibility)</a> </div> </li> <li> <div class="ellipsis"> <a href="/web/20200810235946/https://help.escholarship.org/support/solutions/articles/9000171663-why-am-i-getting-an-error-page-on-escholarship-">Why am I getting an error page on eScholarship?</a> </div> </li> </ul><a href="/web/20200810235946/https://help.escholarship.org/support/solutions/folders/9000186771" class="see-more">See all 6 articles</a> </section> </div> </div> </div>  <footer 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enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid"} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>

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