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data-toggle="#cart-sidebar,#full-bg" data-toggle-classes="open" data-analytics-section="Global Nav" data-analytics-container="Fisher Scientific" data-analytics-parent="Header" data-analytics-text="Cart Link" role="button" aria-label="Shopping Cart" > <span class="count komodo-toggle komodo-toggle-component" data-toggle="#cart-sidebar,#full-bg" data-toggle-classes="open"></span> <img alt="View Shopping Cart" src="/global-ui/resources/images/svg/cart-icon.svg" class=" komodo-toggle komodo-toggle-component" data-toggle="#cart-sidebar,#full-bg" data-toggle-classes="open" data-analytics-section="Global Nav" data-analytics-container="Fisher Scientific" data-analytics-parent="Header" data-analytics-text="Cart Link" > <div class="chevron"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" class=" komodo-toggle komodo-toggle-component" data-toggle="#cart-sidebar,#full-bg" data-toggle-classes="open" data-analytics-section="Global Nav" data-analytics-container="Fisher Scientific" data-analytics-parent="Header" data-analytics-text="Cart Link"> <title>chevron-down</title> <g id="Layer_101" data-name="Layer 101"> <path class="cls-1" d="M8,13.09l-7-7L3.13,4,8,8.84,12.87,4,15,6.1Z" /> </g> </svg> </div> </a> <div id="cart-sidebar" class="komodo-toggle-component cart-dd cart-details"></div> </li> </ul> </nav> <div id="cart-overlay-sidebar" class="komodo-toggle-component cart-dd"></div> <div class="search-bg" id="search-bg"></div> <div class="full-bg" id="full-bg"></div> </header>  <script> //Load mega nav via XHR for async navigation var xhr = new XMLHttpRequest(); xhr.open("GET", "/global-ui/content/navigation/en_US/scientific/none", true); xhr.onreadystatechange = function () { if (xhr.readyState === 4 && xhr.status === 200){ var element = document.querySelector('#main-nav-header'); element.insertAdjacentHTML('afterend', xhr.responseText); } } xhr.send(); </script> </div><div class="parbase baseComp breadcrumb"><div class="row max_width_wrap hide_in_mobile"><div class="small-12 medium-8 large-9 columns"><div class="breadcrumbs cq_breadcrumbs" itemprop="itemListElement"><ol class="breadcrumb" itemscope="" itemtype="http://schema.org/BreadcrumbList"><li itemprop='itemListElement' itemscope='' itemtype='http://schema.org/ListItem'><a itemprop='item' href='/'><span class='messageDialog' title='Fisher Scientific' itemprop='name'><meta itemprop='position' content='1'/>Fisher Scientific</span></a></li><li itemprop='itemListElement' itemscope='' itemtype='http://schema.org/ListItem'><a itemprop='item' href='/us/en/customer-help-support.html'><span class='messageDialog' title='Help & Support Center' itemprop='name'><meta itemprop='position' content='2'/>Help & Support Center</span></a></li><li itemprop='itemListElement' itemscope='' itemtype='http://schema.org/ListItem'><span class='messageDialog' title='Email Us' itemprop='name'><meta itemprop='position' content='3'/>Email Us</span></li></ol></div></div></div></div><script id="launchwrapper"> var preferences = document.cookie.match(new RegExp("(^| )notice_preferences=([^;]+)")) var country = document.cookie.match(new RegExp("(^| )locale=([^;]+)"))[2].split("_")[1] var includeTrustArcCountries = new RegExp("US|DK|FI|IE|NL|NO|PT|SE|GB|AT|BE|FR|DE|IT|ES|CH|CA", "i"); var includeNewHeaderCountries = new RegExp("US", "i"); var newHeader = document.querySelector(".komodo-remote-request"); var deployLaunch = (includeTrustArcCountries.test(country) && (preferences && parseInt(preferences[2] || 0) > 0)) || !includeTrustArcCountries.test(country) if(deployLaunch || (!newHeader && includeNewHeaderCountries.test(country))){ (function(g, b, d, f) { (function(a, c, d) { if (a) { var e = b.createElement("style"); e.id = c; e.innerHTML = d; a.appendChild(e) } })(b.getElementsByTagName("head")[0], "at-body-style", d); setTimeout(function() { var a = b.getElementsByTagName("head")[0]; if (a) { var c = b.getElementById("at-body-style"); c && a.removeChild(c) } }, f) })(window, document, "body {opacity: 0 !important}", 1E3); var script = document.createElement("script"); script.type = "text/javascript"; script.src = "https://assets.adobedtm.com/7835b01639d4/846649467620/launch-40ac9df91374.min.js"; script.id = "tagmanager" script.async = true; document.head.appendChild(script); } else { if(typeof deployLaunch !== "undefined" && !deployLaunch){ var launchFallback = document.createElement("script"); launchFallback.type = "text/javascript"; launchFallback.src = (country === 'US') ? "/global-ui/resources/launch.min.js?version=2024.3.0" : "/etc/designs/fishersci/clientlibs/microservices/js/launch.min.js?version=2024.3.0"; launchFallback.id = "launch-fallback" launchFallback.async = true; document.head.appendChild(launchFallback); } } </script><section class="main max_width_wrap full_width_layout product_category_page" role="main" id="main"><div class="row display"><div class="small-12 medium-12 large-12 columns"><h1>Email Us</h1><div class="parsys content-par-main"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_53f0"><script type="text/javascript" src="/etc/designs/fishersci/clientlibs/openHTML.js"></script><style> /* ---------- BASE STYLES */ .main { font-family: 'Helvetica Neue', 'Helvetica', sans-serif; } #main, .max_width_wrap { max-width:76.5em; } .main a:link { color: #0071D0; text-decoration: none; } .main a:hover { color: #005DAA; text-decoration: none; } .background-blue { background-color: #F5F7FF; margin-top: 3pc; } .padding-y-1 {padding: 1pc 0 !important;} .padding-y-2 {padding: 2pc 0 !important;} .padding-y-3 {padding: 3pc 0 !important;} .margin-top-1 {margin-top: 1pc !important;} .margin-top-2 {margin-top: 2pc !important;} .margin-top-3 {margin-top: 3pc !important;} .margin-bottom-1 {margin-bottom: 1pc !important;} .margin-bottom-2 {margin-bottom: 2pc !important;} .margin-bottom-3 {margin-bottom: 3pc !important;} .margin-y-1 {margin: 1pc 0 !important;} .margin-y-2 {margin: 2pc 0 !important;} .margin-y-3 {margin: 3pc 0 !important;} .no-margin {margin: 0 !important;} .no-margin-bottom {margin-bottom: 0 !important;} /* ---------- LAYOUT */ /* ANSWERS POD */ .three-pod-container, .two-pod-container { display: flex; flex-flow: row nowrap; justify-content: space-between; position: relative; } .three-pod-container{ justify-content: space-between; } .two-pod-container{ justify-content: center; } .three-pod-container > a, .two-pod-container > a { width: 33.333%; box-sizing: content-box; margin-left: 1%; margin-right: 1%; } .three-pod-container > a:first-child { margin-left: 2%; } .three-pod-container > a:last-child { margin-right: 2%; } @media(max-width: 640px) { .three-pod-container, .two-pod-container { flex-flow: row wrap; } .three-pod-container > a, .two-pod-container > a { width: 100%; margin: 0.5pc 1pc !important; } .background-blue .section-text { width: 75%; margin: 0 auto; } } .answer-pod-disabled, a.answer-pod-disabled, .sidebar-disabled, a.sidebar-disabled { cursor: default !important; } .answer-pod-disabled .answer-pod{ background-color: #F7F7F7; border: 1px solid #E5E5E5; } .answer-pod-disabled .answer-pod img { opacity: 0.5; } .answer-pod-disabled .answer-pod h3, .answer-pod-disabled .answer-pod p { color:#81828C; } .pod-image { display: block; width: 140px; height: 130px; margin: 0 auto; background-repeat: no-repeat; background-size: contain !important; } #chat-image { background: url('/content/dam/fishersci/en_US/images/help-support/chat.png'); } #call-image{ background: url('/content/dam/fishersci/en_US/images/help-support/call.png'); } #email-image{ background: url('/content/dam/fishersci/en_US/images/help-support/email.png'); } .answer-pod-disabled #chat-image { background: url('/content/dam/fishersci/en_US/images/help-support/chat-disabled.png'); } .answer-pod-disabled #call-image { background: url('/content/dam/fishersci/en_US/images/help-support/call-disabled.png'); } .answer-pod-disabled .phone-mobile { display: none; } @media(min-width:641px){ #phone-mobile { display: none; } } #phone-mobile { padding: 1pc 0; } #answer-call { cursor: default !important; } #answer-chat > .c-popover { display: none; } #answer-chat.answer-pod-disabled > .c-popover { display: block; } .help-support-pod { min-height: 490px; position: relative } .help-support-pod img, .answer-pod img { max-width: 130px; margin-bottom: 0; } .businesshours-mobile { display: none; } @media(max-width:640px){ .answer-pod-disabled .businesshours-mobile { display: block !important; border: 1px solid #9DB0EA; background-color: #F5F7FF; border-radius: 4px; color: #54545C; font-weight: 300; padding: 1pc; margin: 0 1pc; } .answer-pod-disabled .businesshours-mobile p{ margin: 4px; } .answer-pod-disabled .businesshours-mobile p:first-child{ color: #1B1B1D; font-weight: 500; } } .parbase.textAndHTML, .parbase.baseComp.columncontrol.section { margin-bottom: 0 !important; } #main .row .row { margin-left: -1%; margin-right: -1%; } #main .columns { padding-left: 1%; padding-right: 1%; } @media(max-width:1230px) { .help-support-pod { margin-bottom: 1.5pc; min-height: 450px; } a.help-support-pod-main { display: flex !important; flex-flow: column nowrap; align-items: center; } } @media(max-width:846px) { .help-support-pod { min-height: auto; } .help-support-pod-bonus-link { position: relative !important; padding: 0 !important; } } /* TEXT */ #main h1 { font-size: 32px !important; line-height: 40px !important; font-weight: 500 !important; } #main a { font-weight: 400 !important; } .l2-title-container h1 { margin-top: 1pc; text-align: left; } .title_component { margin-top: 3pc; } .title_component > h1{ margin-top: -1.5pc !important; } .title_component > h2, .title_component > h3{ text-align: center; max-width: 100%; } .title_component > h3, .section-text h3 { font-size: 22px; line-height: 28px; font-weight: 500; } /*.textAndHTML ul li { list-style-position: inside; }*/ .section-text { text-align: center; } .section-text p, .section-text ul, .base-text p, .base-text ul, .base-text ol, .sidebar-pod p, #call-center-information-mobile { font-size: 14px; line-height: 22px !important; color: #54545C; } .base-text h2 { margin: 2pc 0 0.25pc 0 !important; font-size: 24px; line-height: 30px; font-weight: 500; } .center-text-block { max-width: 680px; display: block; text-align: left; } .section-text h3, .section-text p, .textAndHTML ul, .ImageAndRTE ul, .ImageContentBlock ul { max-width: 100% } .text-size-18 { font-size: 18px !important; color:#1B1B1D !important; font-weight: 500; } #main .sidebar-pod h2 { font-size: 22px !important; line-height: 28px !important; font-weight: 500 !important; margin: 0 0 1pc 0; } .sidebar-pod hr { border-bottom: 0; border-top: 1px solid rgba(34, 34, 34, 0.1); } /* BUTTONS */ .link-button-dark { background-color: #005DAA; } .link-button-light { border: 1px solid #CCCCCC; } .link-button-dark, .link-button-light { border-radius: 4px; font-size: 14px; line-height: 22px; padding: 0.75pc 1.5pc; display: inline-block; } a.link-button-dark, a.link-button-dark:hover, a.link-button-light, a.link-button-light:hover{ text-decoration: none; font-weight: 700 !important; } a.link-button-dark, a.link-button-dark:hover{ color: #ffffff !important; } a.link-button-light, a.link-button-light:hover{ } .section-text .link-button-dark, .section-text .link-button-light{ margin: 0 0.5pc; } /* BREADCRUMBS */ /* HEADER */ #header-hero { background-image: url(/content/dam/fishersci/en_US/images/help-support/help-support-banner.png); background-size: cover; padding: 70px; } #header-hero h1 { text-align: center; color: #FFFFFF; margin-bottom: 0; } /* HELP AND SUPPORT PODS */ .answer-pod h3, #phone-mobile{ color: #1B1B1D; } .answer-pod p, #phone-mobile span{ color: #61616B; } .help-support-pod, .answer-pod { border: 1px solid #E5E5E5; box-shadow: 0px 4px 6px rgba(89, 88, 88, 0.1); border-radius: 4px; padding: 1.4pc; text-align:center; background-color: #ffffff; } .help-support-pod:first-child, .answer-pod:first-child{ margin-left: 0; } .help-support-pod:last-child, .answer-pod:last-child{ margin-right: 0; } a.help-support-pod-main { display: block; text-align: center; margin-bottom: 1pc; } a.help-support-pod-main, a.help-support-pod-main:hover { color: #1B1B1D; text-decoration: none; } .help-support-pod-main h3 { display: inline-block; border-bottom: 2px solid rgba(0,0,0,0); padding: 0.25pc 0; color: #1B1B1D; margin-bottom: 0; } .help-support-pod-main h3:hover { border-bottom: 2px solid #0071D0; } .help-support-pod-cta { text-align: left; } .help-support-pod-cta a { border: 1px solid #E5E5E5; border-radius: 4px; padding: 0.5pc 1pc; display: flex; flex-flow: row nowrap; justify-content: space-between; align-items: center; } .help-support-pod-cta a:after{ content: '→'; } .help-support-pod-cta a:hover{ background-color: #F7F7F7; text-decoration: none; } .help-support-pod-bonus-link { text-align: right; margin-bottom: 0; position: absolute; padding: 1.5pc; bottom: 0; right: 0; } .help-support-pod-bonus-link a:hover{ text-decoration: none; } .help-support-pod-cta img { max-width: 110px; } /* SIDEBAR PODS */ .sidebar-pod { border: 1px solid #E5E5E5; border-radius: 4px; padding: 1.5pc; margin-top: 1pc; } .sidebar-pod h4 { margin-top: 0; font-size: 16px; line-height: 24px; } .sidebar-pod a{ width: 100%; text-align: center; margin-top: 1pc; display: block; } .sidebar-pod > p > a { text-align: left; font-weight: 500; } #sidebar-chat, #sidebar-call, #sidebar-email { display: flex; flex-flow: row nowrap; justify-content: center; } #sidebar-chat span, #sidebar-call span, #sidebar-email span{ font-weight: 500; } .sidebar-chat-icon, .sidebar-call-icon, .sidebar-email-icon { content:' '; background-size: contain; background-repeat: no-repeat; background-position: center; width: 20px; height: 24px; display:block; margin-right: 0.5pc; } .sidebar-chat-icon{background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-chat-outline-blue.png');} .sidebar-call-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-phone-outline-blue.png');} .sidebar-email-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-envelope-outline-blue.png')} .sidebar-disabled .sidebar-chat-icon{background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-chat-outline-gray.png');} .sidebar-disabled .sidebar-call-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-phone-outline-gray.png');} .sidebar-disabled .sidebar-email-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-envelope-outline-gray.png');} .sidebar-disabled.link-button-light{ background-color: #F7F7F7; border: 1px solid #E5E5E5; color:#81828C !important; } /* WHAT'S NEW PODS */ .whats-new-pod { padding: 0 3pc; } .whats-new-subtitle { font-size: 12px !important; font-weight: 400; line-height: 15px; color: #61616B; margin-bottom: 0; } .whats-new-title, .whats-new-title a { font-size: 16px !important; font-weight: 500 !important; line-height: 20px !important; color:#1B1B1D !important; } /* LINKS PODS */ .links-pod { padding: 1.25pc; border-radius: 4px; border-top:4px solid #0092F3; border-right: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC; border-left: 1px solid #CCCCCC; min-height: 230px; } .links-pod h4 { margin: 0 0 1pc 0; font-size: 16px; line-height: 24px; font-weight: 500; } .links-pod ul { margin: 0; padding: 0; } .links-pod li { list-style: none; font-size: 14px; line-height: 22px; font-weight: 500; margin-bottom: 1pc; } .links-pod li:last-child { margin-bottom: 0; } .pill-new:after, .pill-new-fr:after, .pill-new-de:after, .pill-new-es:after, .pill-new-it:after { background-color: #FFEBD6; color: #6C2501; margin-left: 0.5pc; padding: 0.125pc 0.5pc; border-radius: 25px; } .pill-new:after{ content: 'New';} .pill-new-fr:after { content:'Nouveau';} .pill-new-de:after { content:'Neu';} .pill-new-es:after { content:'Nuevo';} .pill-new-it:after { content:'Nuovo';} /* STYLE TABS AS PILLS */ .tab_nav { text-align: center; } .tab_nav, .general_tabs { border-bottom: none; } .general_tabs { margin: 0; } .tab_nav a { color: #54545C !important; font-weight: 500 !important; } .tab_nav li { border: 1px solid #E5E5E5; border-radius: 25px; margin-bottom: 0.5pc; } .tab_nav li.active { background-color: #eeeeee; border: 1px solid #c9c8c8; } .tab_nav li:first-child, .tab_nav li { margin: 0 8px; } #tab1, #tab2, #tab3, #tab4 { scroll-margin-top: 150px; } #main .large-4 { width: 33% !important; } #main .large-4 .image { margin-top: 2pc; } #main .column_control .large-4:last-child { margin-right: 0; } /* COLUMNS */ @media screen and (min-width: 1025px){ #main .large-4 { width: 33% !important; } } @media screen and (max-width: 1024px){ .links-pod { margin-bottom: 1pc; } } /* ACCORDIONS */ .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid #cfd4d9; } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid #cfd4d9; } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid #cfd4d9; } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } .accordion-container .tab-content p { font-size: 14px; line-height: 22px; } .jump_to_menu { display: none; } @media(max-width: 640px) { .general_tabs .tab { padding: 0; } .tabs_wrap a{ color: #101213 !important; } .accordion-container .tabs-outer { border-top-left-radius: 0 !important; border-top-right-radius: 0 !important; border-bottom-left-radius: 4px; border-bottom-right-radius: 4px; } .mobile_tab_link, .mobile_stacked_tab_link { font-weight: 500; padding: 25px; font-size: 20px; margin-top: 12px; } .mobile_tab_link { background: #E1E9FF; color: #101213; border-top: 1px solid #cfd4d9; border-left: 1px solid #cfd4d9; border-right: 1px solid #cfd4d9; border-bottom: 1px solid #cfd4d9; } .mobile_tab_link.active{ border-bottom: 0 !important; } .mobile_tab_link:hover, .mobile_tab_link:focus, .mobile_tab_link::after, .mobile_stacked_tab_link:hover, .mobile_stacked_tab_link:focus, .mobile_stacked_tab_link::after { color: #101213 !important; } .accordion-container .tab-label { font-weight: 500 !important; } .mobile_stacked_tab_link::after, .mobile_tab_link::after { content: '+'; } #main .large-4 { width: 100% !important; } #main .large-4 .image { margin-top: 0; } } /* TABLE */ table.responsive_table { border-collapse: separate !important; border-spacing: 0; border-radius: 4px; } table.responsive_table th { background-color:#F5F7FF; color: #1B1B1D; background-clip: padding-box; padding: 2pc; width: 50%; } table.responsive_table th:first-child { border-top-left-radius: 4px; } table.responsive_table th:last-child { border-top-right-radius: 4px; } table.responsive_table tbody tr:nth-of-type(2n) { background-color: unset; } table.responsive_table tr th:first-child, table.responsive_table tr td:first-child { border-right: 1px solid #CCCCCC; } table.responsive_table tr th, table.responsive_table tr td { border-bottom: 1px solid #CCCCCC; } table.responsive_table tr:last-child td { border-bottom: 0; } table.responsive_table h3, table.responsive_table tr td p{ margin-bottom: 0; } table.responsive_table tr td { padding: 1pc 2pc; } @media(max-width: 640px) { table.responsive_table td { display: flex; flex-flow: row nowrap; text-align: left; } table.responsive_table td[data-title]::before { width: 25%; } table.responsive_table td p { width: 75%; } table.responsive_table tr td { padding: 0; border-bottom: 0; } table.responsive_table td[data-title]::before, table.responsive_table td p { padding: 1pc; } table.responsive_table td:nth-of-type(2n) { background-color:#F5F7FF; background-clip: padding-box; } table.responsive_table tr th:first-child, table.responsive_table tr td:first-child { border-right: 0; } table.responsive_table tr:not(:last-child) { border-bottom: 1px solid #CCCCCC !important; } table.responsive_table tbody { border-radius: 4px; } } /* TOOL TIP */ .test-icon { position: relative; } .c-popover { visibility: hidden; position: absolute; z-index: 999; border: 1px solid #e5e5e5; border-radius: 3px; box-shadow: 0px 4px 6px 0px rgba(34, 34, 34, 0.1); font-size: 14px; padding: 16px; background-color: #ffffff; color: #1B1B1D !important; } .c-popover--visible { visibility: visible; } .c-popover--bottom { top: 120%; } .c-popover--right { left: 120%; } .c-popover--top { bottom: calc(100% + 12px); left: 11%; right: 12.5%; width: calc(80%); } .c-popover--left { right: 90%;} .c-popover:after, .c-popover:before { width: 0px; height: 0px; content: ''; position: absolute; border-width: 6px; border-style: solid; } .c-popover--top:after { border-color: #ffffff transparent transparent transparent; bottom: -12px; left: 50%; } .c-popover--top:before { border-color: rgba(34, 34, 34, 0.1) transparent transparent transparent; bottom: -13px; left: 50%; } .c-popover--left:after { border-color: transparent transparent transparent #ffffff; right: -12px; top: 10%; } .c-popover--left:before { border-color: transparent transparent transparent rgba(34, 34, 34, 0.1); right: -13px; top: 10%; } .c-popover--bottom:after { border-color: transparent transparent #ffffff transparent; top: -12px; left: 5px; } .c-popover--bottom:before { border-color: transparent transparent rgba(34, 34, 34, 0.1) transparent; top: -13px; left: 5px; } .c-popover--right:after { border-color: transparent #ffffff transparent transparent; left: -12px; top: 20%; } .c-popover--right:before { border-color: transparent rgba(34, 34, 34, 0.1) transparent transparent; border-top: 6px solid transparent; left: -13px; top: 20%; } @media(max-width:640px) { .c-popover { display: none !important; } } /* SIDEBAR */ #tooltip-chat-disabled { display: none; } .sidebar-disabled > #tooltip-chat-disabled { display: block; } .sidebar-pod > .businesshours-mobile { display: block; } .businesshours-mobile #chat-mobile, .businesshours-mobile #phone-mobile{ display: none; } #call-center-information-mobile { display: none; margin: 1pc 0; } .sidebar-pod #phone-mobile { padding-top: 0; } .sidebar-disabled + .businesshours-mobile #call-center-information-mobile{ display: block; } @media(max-width:640px) { .sidebar-disabled + .businesshours-mobile #chat-mobile, .sidebar-disabled + .businesshours-mobile #phone-mobile{ display: block !important; } .businesshours-mobile #call-center-information-mobile{ display: block !important; } } .cs-footer-wrap { display: none; } </style></div></div></div><div class="openHtml parbase section"><style> .row > .columns > h1 { display: none; } </style></div><div class="parbase baseComp columncontrol section"><div class="row column_control"><div class="small-12 medium-8 large-8 columns"><div class="parsys colPar1"><div class="title parbase baseComp section"><div class="title_component"><h1> Email Us </h1></div></div><div class="parbase baseComp section emailForm"><script> const base = document.createElement('base'); base.href = document.location.origin; document.head.appendChild(base); </script><script type="text/javascript" src="/etc/designs/fishersci/clientlibs/menulist/customerhsemailus.js"></script><style> .recaptcha-error-msg { color: #DD4B39; display: none; padding-top: 0.4rem; font-size: 13px; } </style><script type="text/javascript"> var formSubmittable = !!document.getElementById('recaptcha-token'); var verifyCallback = function(response) { formSubmittable = true; $('.recaptcha-error-msg').css('display', 'none'); }; var onloadCallback = function() { if (document.querySelector('#g-recaptcha1') !== null) { grecaptcha.render('g-recaptcha1', { 'sitekey': '6Le07C8UAAAAAJTlOkPfa-bj467PLZSpCOd9GVbl', 'callback': verifyCallback }); } if (document.querySelector('#g-recaptcha2') !== null) { grecaptcha.render('g-recaptcha2', { 'sitekey': '6Le07C8UAAAAAJTlOkPfa-bj467PLZSpCOd9GVbl', 'callback': verifyCallback }); } }; </script><script src="https://www.google.com/recaptcha/api.js?onload=onloadCallback&render=explicit" asyncdefer=></script><div class="formColumns small-11 medium-10 large-10"><div class="emailus_form"><div class="form_toggle"><form class="general_form email_us_form" id="generalFormEmail" name="email_form" action="/libs/services/processemailus" method="GET"><input type="hidden" name="email_recipients" value="fishercustomerservice.us@thermofisher.com" /><input type="hidden" name="form_subject" id="form_subject" value="Help & Support:" /><input type="hidden" name="form_subject_static" id="form_subject_static" value="Help & Support:" /><input type="hidden" name="contactFormPath" value="/content/fishersci/en_US/customer-help-support/forms/email-us/jcr:content/content-par-main/columncontrol_6f6/colPar1/emailform_7dc3" /><input type="hidden" name="formName" value="email_form" /><input type="hidden" id="thankyouUrl" value="/content/fishersci/en_US/customer-help-support/forms/email-us/thankyoupage" /><input type="hidden" id="thankyouText" value="Your form has been received!" /><input type="hidden" name="locale" id="locale" value="en_US" /><input type="hidden" id="applicationMenuOptions1" value="" /><input type="hidden" id="applicationMenuOptions2" value="" /><input type="hidden" id="applicationMenuOptions3" value="" /><input type="hidden" id="placeholderTextApplication" value="" /><input type="hidden" id="applicationAreaMsg" value="" /><input type="hidden" name="showProductFormInfo" id="showProductFormInfo" value="false" /><input type="hidden" name="safetyEmail" id="safetyEmail" value="safety.psm@thermofisher.com" /><input type="hidden" id="alertTitle" value="" /><input type="hidden" id="alertDescription" value="" /><input type="hidden" id="alertContainer" value="" /><input type="hidden" id="alertContainerTop" value="" /><input type="hidden" id="alertContainerRight" value="" /><input type="hidden" id="isNewForm" value="true" /><input type="hidden" id="pasSubject" value="" /><div class="row"><div class="columns"><div class="form_field"><label class="required" for="subject_field">Choose a topic you need help with</label><select required id="customer_sersubject_select" name="customer_service_subject" data-form-validity data-form-error-message="This field is required" data-form-validation-match="emailsubject"><option id="placeholder_option" value="" disabled selected> Select one ... </option><option value="Account Setup"> Account Setup </option><option value="Order Status"> Order Status </option><option value="Returning an Item"> Returning an Item </option><option value="Cancelling an Order"> Cancelling an Order </option><option value="Downloading an Invoice"> Downloading an Invoice </option><option value="Viewing Quotes"> Viewing Quotes </option><option value="Placing an Order"> Placing an Order </option><option value="Requesting a Quote"> Requesting a Quote </option><option value="Pricing"> Pricing </option><option value="Product Application Support"> Product Application Support </option><option value="Product Documentation"> Product Documentation </option><option value="Product Technical Information"> Product Technical Information </option><option value="Website Support"> Website Support </option></select></div></div></div><div class="row"><div class="columns small-12 medium-6 large-6"><div class="form_field col-padding-right-12"><label for="customer_service_company_name"> Company </label><input type="text" name="customer_service_company_name" id="customer_service_company_name" /></div></div><div class="columns small-12 medium-6 large-6"><div class="form_field"><label for="customer_service_account_num"> Account Number or Address </label><input type="text" name="customer_service_account_num" id="customer_service_account_num" /></div></div></div><div class="row"><div class="columns small-12 medium-6 large-6"><div class="form_field col-padding-right-12"><label for="customer_service_firstname" class="required">First Name </label><input type="text" name="customer_service_firstname" id="customer_service_firstname" data-form-validity data-form-required-field data-form-error-message="This field is required" /></div></div><div class="columns small-12 medium-6 large-6"><div class="form_field"><label for="customer_service_lastname" class="required">Last Name </label><input type="text" name="customer_service_lastname" id="customer_service_lastname" data-form-validity data-form-required-field data-form-error-message="This field is required" /></div></div></div><div class="row"><div class="columns small-12 medium-6 large-6"><div class="form_field col-padding-right-12"><label for="customer_service_emailaddress" class="required"> Email Address </label><input type="text" name="sender_emailaddress" id="customer_service_emailaddress" data-form-validity data-form-required-field data-form-error-message="Please enter a valid email" data-form-validation-match="email" /></div></div><div class="columns small-12 medium-6 large-6"><div class="form_field"><label for="customer_service_confirmEmailaddress" class="required"> Confirm Email Address </label><input type="text" name="sender_confirmEmailaddress" id="customer_service_confirmEmailaddress" data-form-validity data-form-error-message="Please enter correct email" data-form-validation-match="confirmemail" /></div></div></div><div class="row"><div class="columns small-12 medium-6 large-6"><div class="form_field col-padding-right-12"><label for="customer_service_phonenumber" class="required"> Phone Number </label><input type="text" name="customer_service_phonenumber" id="customer_service_phonenumber" data-form-validity data-form-required-field data-form-error-message="This field is required" /></div></div><div class="columns small-12 medium-6 large-6"><div class="form_field"><label for="catalogNumber">Catalog Number</label><span class="info_icon"><span class="tooltiptext">Is your request related to a product? Please provide the catalog number so we can better service your needs.</span></span><input type="text" name="catalogNumber" id="catalogNumber" /></div></div></div><div class="row"><div class="columns"><fieldset class="form_field"><label for="customer_service_question" class="required">Message</label><textarea name="customer_service_question" id="customer_service_question" data-form-validity data-form-required-field data-form-error-message="This field is required"></textarea></fieldset></div></div><div class="row"><div class="columns"><p class="info-text"> Please allow 1-3 business days for us to respond to your question. </p></div></div><div class="row" style="margin-bottom: 1.35rem; padding-left: 0.5rem;"><div class="g-recaptcha" id="g-recaptcha2"></div><div class="recaptcha-error-msg">Please verify that you are not a robot.</div></div><div class="row"><div class="columns"><div><ul class="btn_container inline_list"><li><a href="#" data-form-name="email_form" id="submitbtn" class="submitForm"> Submit </a></li><li class="cancel-btn-container"><a href="#" data-form-name="email_form" id="cancelbtn" class="cancelForm"> Cancel </a></li><li class="clear-btn-container"><a href="#" data-form-name="email_form" id="clearbtn" class="clearForm"> Clear Form </a></li></ul></div></div></div></form></div></div></div></div></div></div><div class="small-12 medium-4 large-4 columns"><div class="parsys colPar2"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_9c9e"><div class="sidebar-pod"><h2 class="margin-top-3">More Ways to Contact Us</h2><a id="sidebar-chat" class="link-button-light test-icon" href="#!" adhocenable="false"><div class="sidebar-chat-icon"> </div><span>Chat Now</span><div id="tooltip-chat-disabled" class="c-popover c-popover--top"><strong>Customers Support Chat Center Hours</strong><br><span id="business-hours-chat">Monday - Friday ~ 7:00AM - 9:00PM ET</span><br><br> *Holiday Hours Excluded </div></a><div class="businesshours-mobile"><div id="chat-mobile"><p><strong>Customer Support Chat Center Hours</strong></p><p id="business-hours-chat-mobile">Hours</p><p><br>* Holiday hours excluded.</p></div></div><a id="sidebar-call" class="link-button-light test-icon" href="#!" adhocenable="false"><div class="sidebar-call-icon"> </div><span>Call Us</span><div id="tooltip-call" class="c-popover c-popover--top"><span id="call-center-information"></div></a><div class="businesshours-mobile"><div id="call-center-information-mobile"></div><div id="phone-mobile"><hr><p><strong>Customer Support Chat Center Hours</strong></p><p id="business-hours-call-mobile">Hours</p><p><br>* Holiday hours excluded.</p></div></div><h2 class="margin-top-3">Support</h2><p><a data-title="main-content-link-001" href="/us/en/customer-help-support.html">Help & Support Center</a></p><p><a data-title="main-content-link-002" href="/us/en/customer-help-support/customer-support-orders-returns/returning-order.html">Returns and Refunds</a></p><p><a data-title="main-content-link-003" href="/us/en/footer/shipping-policy-.html">Shipping Policy</a></p><h2 class="margin-top-3">Related Help Topics</h2><p><a data-title="main-content-link-004" href="/us/en/customer-help-support/customer-support-orders-returns/returning-order.html">Returning an Order</a></p><p><a data-title="main-content-link-005" href="/us/en/customer-help-support/customer-support-orders-returns/cancelling-order.html">Cancelling an Order</a></p><p><a data-title="main-content-link-006" href="/us/en/customer-help-support/customer-support-orders-returns/tracking-order.html">Tracking an Order</a></p></div><script> var elements=document.querySelectorAll(".test-icon"); for(const e of elements)e.addEventListener("mouseover",(function(){ this.querySelector(".c-popover").classList.add("c-popover--visible") })),e.addEventListener("mouseout",(function(){this.querySelector(".c-popover").classList.remove("c-popover--visible")})); </script><script> function chatSidebar() { // grab the elements in the DOM const answerChat = document.getElementById('sidebar-chat'); let businessHoursChat = document.getElementById('business-hours-chat'); let businessHoursChatMobile = document.getElementById('business-hours-chat-mobile'); const url = 'https://chat-api.fishersci.com/api/store/chat/rule-engine/chat/availability'; // start working with API data fetch(url) .then((response) => { return response.json(); }) .then((data) => { let properties = data; // BONUS: Put the actual business hours in the tooltip let businessHours = `${properties.businessHours.weekDays} ${properties.businessHours.hours} ${properties.businessHours.timeZone}`; businessHoursChat.innerHTML = businessHours; businessHoursChatMobile.innerHTML = businessHours; let isChatAvailable = properties.chatAvailable; // Connect pod to chat bubble function activateChat(){ if (isChatAvailable == false) { //nothing happens } else { document.dispatchEvent(window.showChatWidgetForm); } } answerChat.addEventListener('click', () => { activateChat(); }); //TEST: isChatAvailable = false; if( isChatAvailable == false) { answerChat.classList.add("sidebar-disabled"); } }) .catch(function(error) { console.log(error); }); } chatSidebar(); setInterval(chatSidebar, 10000); </script><script> // grab the elements in the DOM const sidebarCall = document.getElementById('sidebar-call'); const tooltipCall = document.getElementById('tooltip-call'); const callCenterInformation = document.getElementById('call-center-information'); const callCenterInformationMobile = document.getElementById('call-center-information-mobile'); const businessHoursCallMobile = document.getElementById('business-hours-call-mobile'); const businessHoursText = 'Monday-Friday~7:00am - 9:00pm ET'; const businessDays = ['Monday', 'Friday']; const businessHours = [7,21]; const timeZone = 'ET'; const customerSupportCallTitle = 'Customer Support Call Center'; const phone = '1-800-766-7000'; // Set phone to call sidebarCall.setAttribute("href", `tel:${phone}`); // BONUS: Put the actual business hours in the tooltip let phoneVerbiage = `<strong>${customerSupportCallTitle}</strong><br><span>${phone}</span>`; callCenterInformation.innerHTML = phoneVerbiage; callCenterInformationMobile.innerHTML = phoneVerbiage; businessHoursCallMobile.innerHTML = businessHoursText; // Declare the current date and time const rightNow = new Date(); // STEP 1: If it's not a holiday, check if it's a working day let isItAWorkDay = false; //Some variables for checking the days. let workDayFirst = businessDays[0]; let workDayLast = businessDays[1]; // Changes the work day name string to a number, starts with Sunday/0 and ends with Saturday/6 function changeDayToNumber(x) { let newDay = x; const listOfDays = ["Sunday", "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday"]; for (let i = 0; i<listOfDays.length; i++){ if ( newDay == listOfDays[i]) { newDay = [i] ; return newDay; } else { //nothing happens } } } let convertedWorkDayFirst = changeDayToNumber(workDayFirst); let convertedWorkDayLast = changeDayToNumber(workDayLast); // function checkForWorkDay() { let today = rightNow.getDay(); if (today >= convertedWorkDayFirst && today <= convertedWorkDayLast ){ isItAWorkDay = true; return isItAWorkDay; } else { //nothing happens return isItAWorkDay; } } // STEP 2: If it is a working day, check if it's within business hours let isItWithinWorkHours; // Some variables for checking the time difference const timeZoneBase = 180; // Eastern Time base (180 for summer time, 240 for winter time), should change depending on country/area/summer-winter time const userTimeZone = rightNow.getTimezoneOffset(); let timeZoneDifference = userTimeZone - timeZoneBase; let compareTimeZone = (timeZoneDifference/60)-1; let timeAtOrigin = rightNow.getHours()+compareTimeZone; timeAtOrigin = timeAtOrigin*100; let businessHoursStart = businessHours[0]*100; let businessHoursEnd = businessHours[1]*100; // Check if current time falls within business hours function checkForWorkHours () { if(timeAtOrigin >= businessHoursStart && timeAtOrigin <= businessHoursEnd) { isItWithinWorkHours = true; console.log("Is it within working hours? " + isItWithinWorkHours); return isItWithinWorkHours } else { isItWithinWorkHours = false; console.log("Is it within working hours? " + isItWithinWorkHours); return isItWithinWorkHours; } } // STEP 3: Assemble everything checkForWorkDay(); //isItAWorkDay = false; if (isItAWorkDay == true){ checkForWorkHours(); //TEST: isItWithinWorkHours = false; if (isItWithinWorkHours == true){ // what happens? } else { sidebarCall.classList.add("sidebar-disabled"); } } else { sidebarCall.classList.add("sidebar-disabled"); } //BONUS: Tooltip content changes depending on whether the pod is enabled of disabled. if(sidebarCall.classList.contains('sidebar-disabled')){ tooltipCall.innerHTML = `<strong>${customerSupportCallTitle} Hours</strong><br><span>${businessHoursText}</span><br><br> *Holiday Hours Excluded`; } else { tooltipCall.innerHTML = phoneVerbiage; } </script><script> var elements = document.querySelectorAll('.sidebar-disabled'); for(const e of elements)e.removeAttribute('href'); </script></div></div></div></div></div><div id=lookupMessage></div></div></div><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_69ff"><script> function addAnalytics(element, eventAction, eventLocation,){ const selectedElement = document.querySelector(element); //selectedElement.style.cssText += 'border: 10px solid black'; selectedElement.addEventListener('click', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } function addAnalyticsHover(element, eventAction, eventLocation,){ const selectedElement = document.querySelector(element); //selectedElement.style.cssText += 'border: 10px solid black'; selectedElement.addEventListener('mouseenter', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } function addAnalyticsBatch(element, eventAction, eventLocation,){ const selectedElements = document.querySelectorAll(element); for(const e of selectedElements) { //e.style.cssText += 'border: 10px solid blue'; e.addEventListener('click', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } } //SIDEBAR addAnalytics('[data-title="main-content-link-001"]', "Help & Support Center", "Sidebar"); addAnalytics('[data-title="main-content-link-002"]', "Returns and Refunds", "Sidebar"); addAnalytics('[data-title="main-content-link-003"]', "Shipping Policy", "Sidebar"); //addAnalytics('#sidebar-chat', "Chat With Us", "Sidebar"); //addAnalyticsHover('#sidebar-call', "Call Us", "Sidebar"); // ANSWER PODS addAnalytics('#answer-email', "Email Us", "Answer Pods"); const sidebarChatAnalytics = document.getElementById('sidebar-chat'); if(sidebarChatAnalytics.classList.contains('sidebar-disabled')) { addAnalyticsHover('#sidebar-chat', "Chat With Us|Disabled Hover", "Sidebar"); addAnalytics('#sidebar-chat', "Chat With Us|Disabled Click", "Sidebar"); } else { addAnalytics('#sidebar-chat', "Chat With Us|Active Click", "Sidebar"); } const sidebarCallAnalytics = document.getElementById('sidebar-call'); if(sidebarCallAnalytics.classList.contains('sidebar-disabled')) { addAnalyticsHover('#sidebar-call', "Call Us|Disabled Hover", "Sidebar"); addAnalytics('#sidebar-call', "Call Us|Disabled Click", "Sidebar"); } else { addAnalyticsHover('#sidebar-call', "Call Us|Active Hover", "Sidebar"); addAnalytics('#sidebar-call', "Call Us|Active Click", "Sidebar"); } addAnalytics('[data-title="main-content-link-004"]', "Returning an Order", "Sidebar"); addAnalytics('[data-title="main-content-link-005"]', "Cancelling an Order", "Sidebar"); addAnalytics('[data-title="main-content-link-006"]', "Tracking an Order", "Sidebar"); </script></div></div></div></div></div></div></section><footer class="footer" role="footer" id="footer"><div class="footer_wrap"><hr class="double_border" /><input type="hidden" id="footerpath" name="footerpath" value="/content/fishersci/en_US/layout/scientific/_jcr_content/footer-par"><div class="footer parbase footer-par baseComp"> <div class="parbase baseComp offers"> <interact:defineInteractClientContext />  <script type="text/javascript" src="/etc/clientlibs/offers.min.2807e7b.js"></script> </div>  <footer id="new-global-footer" data-footer-locale="en_US"> <div class="footer-body accordions" data-pragma-breakpoint-end="lg"> <div class="list accordion komodo-toggle-component" id="footer-0"> <div class="list-title accordion-header" data-toggle="#footer-0" data-toggle-classes="open" role="heading" aria-level="1">About Us</div> <div class="list-description accordion-body d-lg-block"> <div class="list-item"> <a href="/us/en/about-fisher-scientific.html" data-analytics-section="Global Footer" data-analytics-container="Fisher Scientific|About Us" data-analytics-parent="" data-analytics-text="Fisher Scientific|1" >Fisher Scientific </a> </div> <div class="list-item"> <a href="/us/en/browse/brands" data-analytics-section="Global Footer" data-analytics-container="Fisher Scientific|About Us" data-analytics-parent="" data-analytics-text="All Brands|2" >All Brands </a> </div> <div class="list-item"> <a href="/us/en/supportResources/quality-management.html" data-analytics-section="Global Footer" data-analytics-container="Fisher Scientific|About Us" data-analytics-parent="" data-analytics-text="Quality Management|3" >Quality Management </a> </div> <div class="list-item"> <a href="https://corporate.thermofisher.com/us/en/index.html" target="_blank" data-analytics-section="Global Footer" data-analytics-container="Fisher Scientific|About Us" data-analytics-parent="" 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