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Avaleht - ECC-net
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class="img-cursive-text" src="https://consumer.ee/wp-content/themes/eccnet/assets/opt_images/img-placeholder-100x800.png" alt="" style="max-height: 326px;"> <h1 class="header__title">Help and advice for consumers in Europe!</h1> <div class="header__article article article--l"><p class="p1"><span class="s1">We offer free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland, UK or Norway.</span></p> </div> <a href="https://consumer.ee/en/about-us/" class="btn btn--white">Read more</a> </div> </div> </header> <section id="steps" class="section -pos-rel"> <div class="container container--950"> <figure class="steps__img"> <img src="https://consumer.ee/wp-content/themes/eccnet/assets/opt_images/img-steps.svg" title="" alt=""> </figure> <div class="grid grid--steps"> <div class="grid__col grid__col--13"> <div class="step__top"> <figure class="step__icon step__icon--blue"><div class="svg" style="width: 88.5px; height: 88.6px;"><div style="padding-top: 100.11299435028%"><svg xmlns="http://www.w3.org/2000/svg" width="88.5" height="88.6" viewBox="0 0 88.5 88.6"><path fill="#000" d="M69.6 43.8c-.4-.6-11.1-15-24.7-15s-24.2 14.4-24.7 15c-.4.6-.4 1.4 0 1.9.4.6 11.1 15 24.7 15s24.2-14.4 24.7-15c.4-.5.4-1.3 0-1.9zM44.9 57.4c-10 0-18.7-9.5-21.3-12.6 2.6-3.1 11.2-12.6 21.3-12.6 10 0 18.7 9.5 21.3 12.6-2.6 3.1-11.3 12.6-21.3 12.6z"/><path fill="#000" d="M44.9 34.9c-5.5 0-9.9 4.4-9.9 9.9s4.4 9.9 9.9 9.9 9.9-4.4 9.9-9.9-4.5-9.9-9.9-9.9zm0 16.5c-3.6 0-6.6-3-6.6-6.6s3-6.6 6.6-6.6 6.6 3 6.6 6.6c0 3.6-3 6.6-6.6 6.6z"/><ellipse fill="none" stroke="#000" stroke-width="4" cx="159.9" cy="643.7" rx="42" ry="42" transform="translate(-115.532 -599.55)"/></svg></div></div></figure> <h2 class="step__title elem-label elem-label--left -txt-blue"> <span class="label">1</span> PREVENT </h2> <div class="step__article article -txt-blue"> <p>Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.</p> </div> </div> <div class="step__btn-wrap"> <a href="#" class="btn btn--blue btn-open-step">Read more</a> </div> <div class="step__menu -bg-blue"> <button class="step__close"><div class="svg" style="width: 37px; height: 37px;"><div style="padding-top: 100%"><svg width="37" height="37" viewBox="0 0 37 37" xmlns="http://www.w3.org/2000/svg"><path d="M26.372 12.518c0 .352-.128.644-.386.879l-5.414 5.45 5.414 5.448c.258.258.386.557.386.897a1.2 1.2 0 0 1-.369.879 1.22 1.22 0 0 1-.896.369 1.31 1.31 0 0 1-.914-.352l-5.414-5.449-5.414 5.45a1.314 1.314 0 0 1-.914.35 1.22 1.22 0 0 1-.897-.368 1.22 1.22 0 0 1-.37-.897c0-.351.13-.644.388-.879l5.414-5.449-5.414-5.45a1.138 1.138 0 0 1-.387-.878c0-.352.123-.65.37-.897a1.22 1.22 0 0 1 .896-.369c.351 0 .656.117.914.352l5.414 5.45 5.414-5.45a1.31 1.31 0 0 1 .914-.352c.351 0 .65.123.896.37.246.246.37.544.37.896zm1.442-9.246A17.642 17.642 0 0 1 34.37 9.81c1.606 2.766 2.409 5.777 2.409 9.035s-.803 6.27-2.409 9.035a17.775 17.775 0 0 1-6.556 6.557c-2.766 1.605-5.777 2.408-9.035 2.408s-6.27-.803-9.035-2.408a17.775 17.775 0 0 1-6.557-6.557C1.58 25.116.779 22.104.779 18.846s.802-6.27 2.408-9.035a17.775 17.775 0 0 1 6.557-6.557C12.509 1.65 15.52.846 18.779.846s6.27.809 9.035 2.426zm1.898 26.508a15.649 15.649 0 0 0 3.34-4.922 15.375 15.375 0 0 0 1.195-6.012c0-2.11-.41-4.113-1.23-6.012a15.166 15.166 0 0 0-3.305-4.922 15.65 15.65 0 0 0-4.922-3.34 15.375 15.375 0 0 0-6.011-1.195c-2.11 0-4.114.41-6.012 1.23a15.166 15.166 0 0 0-4.922 3.305 15.65 15.65 0 0 0-3.34 4.922 15.375 15.375 0 0 0-1.195 6.012c0 2.11.41 4.113 1.23 6.012a15.166 15.166 0 0 0 3.305 4.922 15.65 15.65 0 0 0 4.922 3.34 15.375 15.375 0 0 0 6.012 1.195c2.11 0 4.113-.41 6.011-1.23a15.166 15.166 0 0 0 4.922-3.305z" fill="#FFF" fill-rule="evenodd"/></svg></div></div></button> <div class="grid"> <div class="grid__col grid__col--13 -hide-mob"> <div class="step__inner"> <img src="https://consumer.ee/static/icon-enneta.svg" alt="PREVENT" title="PREVENT"> <h3>PREVENT</h3> <p>Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.</p> </div> </div> <div class="grid__col grid__col--23"> <div class="grid"> <ul class="step__header"> <li> <a href="#" class="tab__id active" data-tab="1">Travelling</a> </li> <li> <a href="#" class="tab__id " data-tab="2">E-Commerce</a> </li> <li> <a href="#" class="tab__id " data-tab="3">Shopping in Europe</a> </li> </ul> <div class="step__content"> <article class="article"> <ul class="tab__content list--bullets active" data-tab="1"> <li><a href="https://consumer.ee/en/help_and-advice/travelling/air-passenger-rights/">Air passenger rights</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/car-rent/">Car rent</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-bus-passengers/">Rights of bus passengers</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-passengers-travelling-by-sea/">Rights of passengers travelling by sea</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-train-passengers/">Rights of train passengers</a></li> </ul> <ul class="tab__content list--bullets" data-tab="2"> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/dropshiping/">Dropshipping</a></li> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/purchases-in-internet/">Purchases in Internet</a></li> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/ban-on-geo-blocking/">Geo-blocking</a></li> </ul> <ul class="tab__content list--bullets" data-tab="3"> <li><a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/buying-goods-in-other-member-state/">Buying goods in other Member State</a></li> <li><a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/second-hand-cars/">Second hand cars</a></li> </ul> </article> </div> </div> </div> </div> </div> </div> <div class="grid__col grid__col--13"> <div class="step__top"> <figure class="step__icon step__icon--green"><div class="svg" style="width: 88.5px; height: 88.6px;"><div style="padding-top: 100.11299435028%"><svg xmlns="http://www.w3.org/2000/svg" width="88.5" height="88.6" viewBox="0 0 88.5 88.6"><path fill="#000" d="M69.6 43.8c-.4-.6-11.1-15-24.7-15s-24.2 14.4-24.7 15c-.4.6-.4 1.4 0 1.9.4.6 11.1 15 24.7 15s24.2-14.4 24.7-15c.4-.5.4-1.3 0-1.9zM44.9 57.4c-10 0-18.7-9.5-21.3-12.6 2.6-3.1 11.2-12.6 21.3-12.6 10 0 18.7 9.5 21.3 12.6-2.6 3.1-11.3 12.6-21.3 12.6z"/><path fill="#000" d="M44.9 34.9c-5.5 0-9.9 4.4-9.9 9.9s4.4 9.9 9.9 9.9 9.9-4.4 9.9-9.9-4.5-9.9-9.9-9.9zm0 16.5c-3.6 0-6.6-3-6.6-6.6s3-6.6 6.6-6.6 6.6 3 6.6 6.6c0 3.6-3 6.6-6.6 6.6z"/><ellipse fill="none" stroke="#000" stroke-width="4" cx="159.9" cy="643.7" rx="42" ry="42" transform="translate(-115.532 -599.55)"/></svg></div></div></figure> <h2 class="step__title elem-label elem-label--left -txt-green"> <span class="label">2</span> FIND A SOLUTION </h2> <div class="step__article article -txt-green"> <p>The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.</p> </div> </div> <div class="step__btn-wrap"> <a href="#" class="btn btn--green btn-open-step">Read more</a> </div> <div class="step__menu -bg-green"> <button class="step__close"><div class="svg" style="width: 37px; height: 37px;"><div style="padding-top: 100%"><svg width="37" height="37" viewBox="0 0 37 37" xmlns="http://www.w3.org/2000/svg"><path d="M26.372 12.518c0 .352-.128.644-.386.879l-5.414 5.45 5.414 5.448c.258.258.386.557.386.897a1.2 1.2 0 0 1-.369.879 1.22 1.22 0 0 1-.896.369 1.31 1.31 0 0 1-.914-.352l-5.414-5.449-5.414 5.45a1.314 1.314 0 0 1-.914.35 1.22 1.22 0 0 1-.897-.368 1.22 1.22 0 0 1-.37-.897c0-.351.13-.644.388-.879l5.414-5.449-5.414-5.45a1.138 1.138 0 0 1-.387-.878c0-.352.123-.65.37-.897a1.22 1.22 0 0 1 .896-.369c.351 0 .656.117.914.352l5.414 5.45 5.414-5.45a1.31 1.31 0 0 1 .914-.352c.351 0 .65.123.896.37.246.246.37.544.37.896zm1.442-9.246A17.642 17.642 0 0 1 34.37 9.81c1.606 2.766 2.409 5.777 2.409 9.035s-.803 6.27-2.409 9.035a17.775 17.775 0 0 1-6.556 6.557c-2.766 1.605-5.777 2.408-9.035 2.408s-6.27-.803-9.035-2.408a17.775 17.775 0 0 1-6.557-6.557C1.58 25.116.779 22.104.779 18.846s.802-6.27 2.408-9.035a17.775 17.775 0 0 1 6.557-6.557C12.509 1.65 15.52.846 18.779.846s6.27.809 9.035 2.426zm1.898 26.508a15.649 15.649 0 0 0 3.34-4.922 15.375 15.375 0 0 0 1.195-6.012c0-2.11-.41-4.113-1.23-6.012a15.166 15.166 0 0 0-3.305-4.922 15.65 15.65 0 0 0-4.922-3.34 15.375 15.375 0 0 0-6.011-1.195c-2.11 0-4.114.41-6.012 1.23a15.166 15.166 0 0 0-4.922 3.305 15.65 15.65 0 0 0-3.34 4.922 15.375 15.375 0 0 0-1.195 6.012c0 2.11.41 4.113 1.23 6.012a15.166 15.166 0 0 0 3.305 4.922 15.65 15.65 0 0 0 4.922 3.34 15.375 15.375 0 0 0 6.012 1.195c2.11 0 4.113-.41 6.011-1.23a15.166 15.166 0 0 0 4.922-3.305z" fill="#FFF" fill-rule="evenodd"/></svg></div></div></button> <div class="grid"> <div class="grid__col grid__col--13 -hide-mob"> <div class="step__inner"> <img src="https://consumer.ee/static/icon-lahendus.svg" alt="FIND A SOLUTION" title="FIND A SOLUTION"> <h3>FIND A SOLUTION</h3> <p>The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.</p> </div> </div> <div class="grid__col grid__col--23"> <div class="grid"> <ul class="step__header"> <li> <a href="#" class="tab__id active" data-tab="1">Travelling</a> </li> <li> <a href="#" class="tab__id " data-tab="2">E-Commerce</a> </li> <li> <a href="#" class="tab__id " data-tab="3">Shopping in Europe</a> </li> </ul> <div class="step__content"> <article class="article"> <ul class="tab__content list--bullets active" data-tab="1"> <li><a href="https://consumer.ee/en/help_and-advice/travelling/air-passenger-rights/#leia-lahendus">Air passenger rights</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/car-rent/#leia-lahendus">Car rent</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-bus-passengers/#leia-lahendus">Rights of bus passengers</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-passengers-travelling-by-sea/#leia-lahendus">Rights of passengers travelling by sea</a></li> <li><a href="https://consumer.ee/en/help_and-advice/travelling/rights-of-train-passengers/#leia-lahendus">Rights of train passengers</a></li> </ul> <ul class="tab__content list--bullets" data-tab="2"> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/dropshiping/#leia-lahendus">Dropshipping</a></li> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/purchases-in-internet/#leia-lahendus">Purchases in Internet</a></li> <li><a href="https://consumer.ee/en/help_and-advice/e-commerce/ban-on-geo-blocking/#leia-lahendus">Geo-blocking</a></li> </ul> <ul class="tab__content list--bullets" data-tab="3"> <li><a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/buying-goods-in-other-member-state/#leia-lahendus">Buying goods in other Member State</a></li> <li><a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/second-hand-cars/#leia-lahendus">Second hand cars</a></li> </ul> </article> </div> </div> </div> </div> </div> </div> <div class="grid__col grid__col--13"> <div class="step__top"> <figure class="step__icon step__icon--red"><div class="svg" style="width: 88.5px; height: 88.6px;"><div style="padding-top: 100.11299435028%"><svg xmlns="http://www.w3.org/2000/svg" width="88.5" height="88.6" viewBox="0 0 88.5 88.6"><path fill="#000" d="M69.6 43.8c-.4-.6-11.1-15-24.7-15s-24.2 14.4-24.7 15c-.4.6-.4 1.4 0 1.9.4.6 11.1 15 24.7 15s24.2-14.4 24.7-15c.4-.5.4-1.3 0-1.9zM44.9 57.4c-10 0-18.7-9.5-21.3-12.6 2.6-3.1 11.2-12.6 21.3-12.6 10 0 18.7 9.5 21.3 12.6-2.6 3.1-11.3 12.6-21.3 12.6z"/><path fill="#000" d="M44.9 34.9c-5.5 0-9.9 4.4-9.9 9.9s4.4 9.9 9.9 9.9 9.9-4.4 9.9-9.9-4.5-9.9-9.9-9.9zm0 16.5c-3.6 0-6.6-3-6.6-6.6s3-6.6 6.6-6.6 6.6 3 6.6 6.6c0 3.6-3 6.6-6.6 6.6z"/><ellipse fill="none" stroke="#000" stroke-width="4" cx="159.9" cy="643.7" rx="42" ry="42" transform="translate(-115.532 -599.55)"/></svg></div></div></figure> <h2 class="step__title elem-label elem-label--left -txt-red"> <span class="label">3</span> SUBMIT A COMPLAINT </h2> <div class="step__article article -txt-red"> <p>If the trader is not offering the solution, you can ask for advice and submit a complaint. <br><br></p> </div> </div> <div class="step__btn-wrap"> <a href="https://consumer.ee/en/filing-a-complaint/" class="btn btn--red">File a complaint</a> </div> </div> </div> </div> </section> <section id="themes" class="section"> <div class="container container--1140 -txt-center"> <div class="grid grid--themes"> <div class="grid__col grid__col--14"> <!-- <a href="https://consumer.ee/en/help_and-advice/travelling/air-passenger-rights/"> --> <div class="grid__col-inner -align-vert-center"> <figure class="theme__icon -flex-vert-align-end"> <img src="https://consumer.ee/static/icon-plane.svg" title="Air passenger rights" class=" -flex-vert-align-end" alt="Air passenger rights"> </figure> <h3 class="theme__title -flex-vert-align-start">Air passenger rights</h3> <div class="btn-wrap -flex-vert-align-end"><a href="https://consumer.ee/en/help_and-advice/travelling/air-passenger-rights/" class="btn">Next</a></div> <!-- </a> --> </div> </div> <div class="grid__col grid__col--14"> <!-- <a href="https://consumer.ee/en/help_and-advice/travelling/car-rent/"> --> <div class="grid__col-inner -align-vert-center"> <figure class="theme__icon -flex-vert-align-end"> <img src="https://consumer.ee/static/icon-car-rental.svg" title="Car rent" class=" -flex-vert-align-end" alt="Car rent"> </figure> <h3 class="theme__title -flex-vert-align-start">Car rent</h3> <div class="btn-wrap -flex-vert-align-end"><a href="https://consumer.ee/en/help_and-advice/travelling/car-rent/" class="btn">Next</a></div> <!-- </a> --> </div> </div> <div class="grid__col grid__col--14"> <!-- <a href="https://consumer.ee/en/help_and-advice/e-commerce/purchases-in-internet/"> --> <div class="grid__col-inner -align-vert-center"> <figure class="theme__icon -flex-vert-align-end"> <img src="https://consumer.ee/static/icon-internet-shopping.svg" title="Purchases in Internet" class=" -flex-vert-align-end" alt="Purchases in Internet"> </figure> <h3 class="theme__title -flex-vert-align-start">Purchases in Internet</h3> <div class="btn-wrap -flex-vert-align-end"><a href="https://consumer.ee/en/help_and-advice/e-commerce/purchases-in-internet/" class="btn">Next</a></div> <!-- </a> --> </div> </div> <div class="grid__col grid__col--14"> <!-- <a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/second-hand-cars/"> --> <div class="grid__col-inner -align-vert-center"> <figure class="theme__icon -flex-vert-align-end"> <img src="https://consumer.ee/static/icon-used-car.svg" title="Second hand cars" class=" -flex-vert-align-end" alt="Second hand cars"> </figure> <h3 class="theme__title -flex-vert-align-start">Second hand cars</h3> <div class="btn-wrap -flex-vert-align-end"><a href="https://consumer.ee/en/help_and-advice/shopping-in-europe/second-hand-cars/" class="btn">Next</a></div> <!-- </a> --> </div> </div> </div> <a href="https://consumer.ee/en/help_and-advice/travelling/air-passenger-rights/" class="btn btn-theme">View all</a> </div> </section> <section id="news" class="section"> <div class="container"> <div class="grid grid--news"> <div class="grid__col grid__col--24"> <a href="https://consumer.ee/en/over-50-consumer-complaints-ttja-warns-about-e-trader/" class="news__box news__box--featured"> <div class="-txt-right"> <time class="news__date"> <span>22.</span> January<br> 2025 </time> </div> <h2 class="news__title">Over 50 consumer complaints: TTJA warns about e-trader</h2> <time class="news__date-mobile">22.01.2025</time> <div class="news__article article"> <p><p>The Consumer Protection and Technical Regulatory Authority (TTJA) recommends that consumers carefully consider possible dangers and risks when making transactions with LPTRADE O脺 (online store summ.ee). Over 50 complaints have been submitted to the Authority regarding the trader’s activities. The trader has not responded…</p> </p> </div> <span class="btn">Read more ...</span> </a> </div> <div class="grid__col grid__col--24"> <div class="news__col-in"> <a href="https://consumer.ee/en/tana-tahistatakse-rahvusvahelist-tarbija-oiguste-paeva/" class="news__box"> <div class="elem-icon elem-icon--r"> <h3 class="news__title">T盲na t盲histatakse rahvusvahelist tarbija 玫iguste p盲eva!</h3> <figure class="icon"> <span class="btn btn--round btn--arr"></span> </figure> </div> </a> <a href="https://consumer.ee/en/take-a-look-at-what-brexit-changes-for-the-estonian-consumers-several-regulations-have-expired/" class="news__box"> <div class="elem-icon elem-icon--r"> <h3 class="news__title">Take a look at what Brexit changes for the Estonian consumers: several regulations have expired</h3> <figure class="icon"> <span class="btn btn--round btn--arr"></span> </figure> </div> </a> <a href="https://consumer.ee/en/watch-out-for-counterfeit-products/" class="news__box"> <div class="elem-icon elem-icon--r"> <h3 class="news__title">Watch out for counterfeit products</h3> <figure class="icon"> <span class="btn btn--round btn--arr"></span> </figure> </div> </a> <div class="news__all-btn-wrap -txt-center"> <a href="https://consumer.ee/en/about-us/news/" class="btn">K玫ik uudised</a> </div> </div> </div> </div> </div> </section> <section id="europe" class="section"> <div class="container container--1080"> <div class="grid grid--europe"> <div class="grid__col grid__col--24 grid__col-txt"> <h2 class="europe__title title -font-w-400 -txt-trans-none -txt-white">ECC-Network provide free help and advice for consumers across the EU, Norway and Iceland.</h2> <a href="https://consumer.ee/en/about-us/ecc-network/" class="elem-icon link link--yellow"> <figure class="icon"> <span class="btn btn--round btn--round-l btn--yellow"><div class="svg" style="width: 21px; height: 33px;"><div style="padding-top: 157.14285714286%"><svg width="21" height="33" viewBox="0 0 21 33" 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value="ro">Romania</option> <option value="sk">Slovakia</option> <option value="si">Slovenia</option> <option value="es">Spain</option> <option value="se">Sweden</option> <option value="bg">Great Britain</option> <option value="hu">Hungary</option> <option value="nr">Norway</option> <option value="ic">Iceland</option> </select> <div id="mapplic-id492" 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