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万科物业王静:造景“魔术师” | 物业英雄候选人①-乐居财经
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19:33</span> </div> <div class="detail-content"> <p><img class="rich_pages wxw-img" data-backh="141" data-backw="578" data-galleryid="" data-imgfileid="100008182" data-ratio="0.24464831804281345" src="https://ess.leju.com/common/photo/16-1-sOqQxbQ5DRsS9b0wtMXha75I98AA8aa74ah9yA6N6d3mIAGO4UaISOgwpBMg6bDSGTdHElkCqAEkBdqz.gif" data-type="gif" data-w="654"/><img class="rich_pages wxw-img js_insertlocalimg" data-backh="770" data-backw="578" data-imgfileid="100009119" data-ratio="1.3329853862212944" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-257ECXRWMRpgTeardOtyB6qbR1EthIlYkLfz7W0pTXJFxuDO6h4TV6xINujLV7uyw9vN4T4ZB12ifzar.jpeg" data-type="jpeg" data-w="958"/></p><section><section><section><section><section><p><strong> </strong>编者按</p></section></section></section></section></section><section><section><section><section><section><p>“伟大出自平凡,英雄来自人民。”2024年6月18日,以“向‘新’而行”为主题的“发现2024物业英雄”活动正式启动,在全国范围内挖掘物业人的感动故事。本活动由乐居财经主办,旨在持续深入物业企业,用文字和影像记录平凡物业人的不凡事。<strong>本期物业英雄候选人①:万科物业合肥森林城项目绿化专业经理王静。</strong></p></section></section></section></section></section><section><br/></section><p>小区绿化深处的一条树荫小径,如今已经悄悄蜕变成了一条布满鲜花的“小花海”,成了备受欢迎的“网红打卡点”,这个场景出现在庐阳区万科森林公园·锦庭的园区中。</p><p><o:p></o:p></p><p>创造性地打造出这条“花路”的“魔术师”,便是合肥万科物业服务有限公司(以下简称“万科物业”)合肥森林城项目绿化专业经理王静。</p><p><strong>变废为宝:把树荫小径打造成“网红花路”</strong><strong><o:p></o:p></strong></p><p>紫色的鸢尾花、橙色的万寿菊、粉色的石竹花、五彩的矮牵牛……如今,走进万科森林公园·锦庭,在绿树成荫的景观道上偶一回眸,目光便会被这个五彩的“小花园”深深吸引住。</p><p>其实,不久前这里还是一条树荫深处普普通通的小径。因绿化树木高大,光照条件有限,小径边缘的草皮生长不茂盛,枯黄、稀疏,显得有些萧条。<o:p></o:p></p><p>改造前后的变化,让业主们忍不住感慨:不出小区就能“走花路”,这也太浪漫了吧!<o:p></o:p></p><p><o:p> </o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="433" data-backw="578" data-imgfileid="100009122" data-ratio="0.75" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-8MRE9C97VjdAVAQe4bZ1xj2BnStxWmm8gW0jdUOQVI347n9n3RplwSbir0CR7HA9zHu7Tuszb8vSeIfi.jpeg" data-type="jpeg" data-w="1080"/><em>改造后的小花园</em></section><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="712" data-backw="578" data-imgfileid="100009123" data-ratio="1.231664726426077" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-5GbrzMmkZMWTuGs52yo7zFgVCvOtFZVT2ud2qvENEdFiQLnTJAVLaZxj8Ggnqc6i17BSAkmQSCLc0OUW.jpeg" data-type="jpeg" data-w="859"/><em>改造前的树荫小径</em></section><p>如何将绿化“痛点”改造成小区“亮点”?冥思苦想,王静决定通过选栽真花,把这里打造成“森林”中的“小花园”。<o:p></o:p></p><p>回忆起恰逢春节期间,万科森林城给小区做亮化造型的物料因部分损毁,正准备拆除撤离,正巧被正在“巡视绿化领地”的王静发现了:</p><p></p><p>“这两个半圆形的彩灯架子造型好漂亮,正好适合给我的‘小花园’打造一个漂亮的鲜花拱门,不要扔,给我吧!”<o:p></o:p></p><p>偶然捡到“宝”的王静,立即着手把“小花园”给“装扮”起来了:<o:p></o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="434" data-backw="578" data-imgfileid="100009128" data-ratio="0.750232991612302" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-cfFpzeCjgKJ9NNUt0P6HeuoBV9FgOtCo7mGbQ51FiAjdkZaicrZgYpQpyYnUGIE0kvnNHfLe45Uu1lX2.jpeg" data-type="jpeg" data-w="1073"/></section><p></p><p>枝条蜿蜒的蔷薇花“爬”了上去,种满矮牵牛的花箱搬了过去……蔷薇花枝条暂时还不够长?那就再搭配点假花缠绕上去……<o:p></o:p></p><p>一番叮叮当当之后,一个漂亮的鲜花拱门架在了“花路”的入口处,王静用极简的费用,给小区打造了一个有生命力的“小花园”。<o:p></o:p></p><p> </p><p>在夜晚的彩灯及鲜花的映照下,带拱门的“小花园”一下子在小区里“走红”了!<o:p></o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="377" data-backw="578" data-imgfileid="100009126" data-ratio="0.6527777777777778" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-H86wsh8KwXuG5KE0OnSnMFkh4uTwlHdTBpw7HMaHKN71ixcDs4RXk8x3M4lJWHKOe3paBc9ADLOizaEJ.jpeg" data-type="jpeg" data-w="1080"/></section><p></p><p>于是,这条“花路”白天、晚上都“香客满园”,每天都会有小区的大朋友、小朋友们来此拍照、打卡留念。<o:p></o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="434" data-backw="578" data-cropselx1="0" data-cropselx2="562" data-cropsely1="0" data-cropsely2="422" data-imgfileid="100009124" data-ratio="0.5583333333333333" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-xXbLC2N3749BasoUDZlb6hhcjNOeTQYwUkLSnS2smP5DCgnVbPPzwAKTiZeMpGwEFrs1897jlYVaKQeK.jpeg" data-type="jpeg" data-w="1080"/></section><p></p><p><strong>妙手 巧思:“森林公园”变身“森林花园”</strong><strong><o:p></o:p></strong></p><p>说起绿化工作,学旅游管理出身的王静算是“半路出家”。</p><p>做过销售经理、酒店主管的王静,六年前“跨界”来万科工作,毅然一头扎进了负责小区绿化的“环境监控”岗位,如今已深深地爱上了它。</p><p>“花木的种类繁多、习性不同,刚开始我也不太懂,刚好万科对员工有一整套成熟的技能培训体系,只要你愿意学,就会很快上手。”王静很感激公司的培养,再加上自己多看书、多摸索,多跟有经验的绿化师傅聊天学习,王静在工作上也愈发得心应手:<o:p></o:p></p><p>遇到绿荫道拐角处容易被踩踏、碾压到,种点花草、做个造型吧,用美来吸引人们的注意力,让人不忍破坏它;</p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="709" data-backw="578" data-imgfileid="100009129" data-ratio="1.2263099219620959" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-sCFnJRxB5LK06alsVK1y8yNixht5H828ENrpihjU6ALdWuFtAvPYtChm0SiHcKK4HiSXro6DNqC2U7DI.jpeg" data-type="jpeg" data-w="897"/></section><p></p><p>这里的大片绿草坪有点单调,搭配种点鲜花吧,让业主们在尽享草的盎然生机的同时,也能感受到花的缤纷热烈;<o:p></o:p></p><p><o:p> </o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="433" data-backw="578" data-imgfileid="100009130" data-ratio="0.7495256166982922" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-78bi6f4eQVhP3emVTY8W7JvyFnKDSnqRPo0lfHZIMi0Hmm30PTSUvPWy8ueel65jGz65YBQy7K93f08z.jpeg" data-type="jpeg" data-w="1054"/></section><p>中央大草坪因长期踩踏土壤板结生长不旺盛,经常有业主因对绿化养护不满意进行投诉?邀请环境专家根据小区状况制定整改方案,深耕翻土、土壤改良、补丁式补种、打孔养护……还居民们草地绿如毯; </p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="367" data-backw="578" data-imgfileid="100009133" data-ratio="0.6342592592592593" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-5wCDrt3Du7JoRmWXL7wPPhixPNLFr5paEuOLEIOLho1PzNjseNtt0t8pA1lGA38qMP82wZL1RDknJoe4.jpeg" data-type="jpeg" data-w="1080"/></section><p>……</p><p>经过王静因地制宜的诸多巧思,如今,她所负责的六个小区内,绿化繁茂、错落有致,景观小品设计精巧,每个角落都有不同的景致,绿色植物和各种花卉相映成趣,犹如一幅美丽的画卷,让人流连忘返。<o:p></o:p></p><p><img class="rich_pages wxw-img js_insertlocalimg" data-backh="258" data-backw="562" data-cropselx1="0" data-cropselx2="562" data-cropsely1="0" data-cropsely2="356" data-imgfileid="100009131" data-ratio="0.45925925925925926" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-8L7dKLWdKwAGiDvlgBIX9dWaChrTXKLpbbRKIT4jVCqLXtkK3cnHBgvKz5i4ufKdJTVqVUQEjjvL8Q2o.jpeg" data-type="jpeg" data-w="1080"/></p><p>王静也因此获得了公司的肯定与表彰,并于2023年第三季度获评为部门“优秀员工”,于2024年光荣地佩戴上了“奋斗者”勋章。<o:p></o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="772" data-backw="578" data-imgfileid="100009132" data-ratio="1.335180055401662" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-83pQAeIK3kL04CNF5wVGLVInoB8MiSQuLHI3k4KKrCxlYfOUDJapiaEdAuSHefzVaHPTOzPdwtbqdCmZ.jpeg" data-type="jpeg" data-w="722"/></section><p></p><p><strong>耐心 责任心:以绿化之力提升业主满意度</strong><strong><o:p></o:p></strong></p><p>“其实做绿化,除了专业技能以外,更多的需要学会沟通技巧。”王静说,小区绿化好不好,主要还得看业主满不满意。<o:p></o:p></p><p>面对喜欢给小区绿化提意见和建议的业主,王静尤其有耐心,除了一对一逐一了解业主诉求、分析如何解决外,王静还有不少业主的微信,针对他们提出的问题和意见,及时回应,并向他们逐一汇报改进的进展和成果:<o:p></o:p></p><p>这个地方准备怎么改进、需要多长时间、改进后是什么样子的……<o:p></o:p></p><section><img class="rich_pages wxw-img js_insertlocalimg" data-backh="422" data-backw="562" data-imgfileid="100009135" data-ratio="0.75" data-s="300,640" src="https://ess.leju.com/common/photo/16-1-7Nz5risb2sjuZxausUacUfw3wGZ0Yaa8SUn2qIzdvO4a3QjH68llyaoRK8zaUOUKStxpD6i3OjHRxaTw.jpeg" data-type="jpeg" data-w="1080"/></section><p>“不管最终是如何解决的,只要有业主提意见,我一定会给他们回应。”王静是这样说的,也是这样做的。“有时候业主工作忙,提过意见之后,可能没时间关注后续进展。处理完以后,我都会拍照片发给他们,让业主感知到他们提的意见受重视、有反馈,问题得到了解决。”<o:p></o:p></p><p>“给我一些时间,送你花开满园。”<br/></p><p></p><p>正是因为这“事事有回应”的点滴积累,王静所服务的六个小区,业主对绿化的满意度均超出小区的整体满意度。“其中,万科森林花园·御庭项目的绿化满意度为100%!”王静开心地说。<o:p></o:p></p><p>当下,王静正致力于用一双”魔术手“:让“森林”里飘满花香,让住在“森林”里的人们不出家门也可感受到花香的氛围。</p><p><mp-style-type 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