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gooヘルプ

<!DOCTYPE html> <html lang="ja"> <head> <meta charset="utf-8" /> <!--[if !IE]><meta http-equiv="X-UA-Compatible" content="IE=edge"><![endif]--> <title>gooヘルプ</title> <meta name="content-language" content="ja"> <meta name="description" content="ポータルサイトgooのヘルプページです。"> <meta name="keywords" content="goo,ヘルプ,使い方,新着情報,問い合わせ,FAQ,質問"> <meta property="og:site_name" content="gooヘルプ"> <meta property="og:title" content="gooヘルプ"> <meta property="og:type" content="website"> <meta property="og:description" content="ポータルサイトgooのヘルプページです。"> <meta property="og:url" content="https://help.goo.ne.jp/"> <meta property="og:image" content="//u.xgoo.jp/img/sns/help.png"> <meta property="fb:app_id" content="1009662025776744"> <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1,user-scalable=0"> <link rel="alternate" type="application/rss+xml" title="RSS" href="https://help.goo.ne.jp/rss/index.rdf" /> <link rel="apple-touch-icon-precomposed" href="//u.xgoo.jp/img/sns/help.png" /> <link rel="stylesheet" href="//u.xgoo.jp/fa/x.css"> <link rel="stylesheet" href="//u.xgoo.jp/css/2.1.css"> <link rel="stylesheet" href="https://u.xgoo.jp/css/min/1.7.css"> <link rel="stylesheet" href="//u.xgoo.jp/onegoo/css/style-2.0.0.css"> <link rel="stylesheet" href="https://help.goo.ne.jp/helpwp/wp-content/themes/goohelp/css/style.css" /> <meta name='robots' content='max-image-preview:large' /> <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/help.goo.ne.jp\/helpwp\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.5.3"}}; /*! 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rel="EditURI" type="application/rsd+xml" title="RSD" href="https://help.goo.ne.jp/helpwp/xmlrpc.php?rsd" /> <style type="text/css" id="wp-custom-css"> /* 画像の中央寄せ等を有効にするため https://gorilla.dododori.com/1005/ を参考に下記追加 */ .aligncenter{ display: block; margin-left: auto; margin-right: auto; } .alignright{ float: right; margin-left: 1.5em; } .alignleft{ float: left; margin-right: 1.5em; } </style> </head> <body class="NR-col1 NR-rwd"> <script> dataLayer = [{ 'template': 'pc', 'rwd': 0, "goo_login_type": "nologin", "uid": "", “gpoint”:“", “dpoint”:“" }]; var u = navigator.userAgent; if((/android/i.test(u)&&/mobile/i.test(u))||(!/ipad/i.test(u)&&/ip(hone|od)/i.test(u))){ dataLayer[0].template = 'sp'; } </script> <!-- Google Tag Manager --> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-NFHPNJ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NFHPNJ');</script> <!-- End Google Tag Manager --> <a name="pagetop"></a> <div id="NR-onegoo"> <div id="NR-onegoo-inner"> <div class="nr-onegoo-text"> <p class="nr-onegoo-text-inbox nr-onegoo-text-info"> <!-- Greeting for PC --> <a href="https://www.goo.ne.jp/guide/welcome.html?utm_source=goo_crosstxt&utm_medium=content-text&utm_campaign=wstamp">dポイントと交換できるWelcome!スタンプをあつめよう</a> <!--/ Greeting for PC --> </p> </div> <ul class="nr-onegoo-menu"> <li class="nr-onegoo-user"><a href="https://login.mail.goo.ne.jp/id/authn/LoginStart?Site=help.goo.ne.jp&Success=https%3A%2F%2Fhelp.goo.ne.jp%2F" class="nr-onegoo-user-name">ログイン</a></li> <li class="nr-onegoo-nologin"><a href="https://login.mail.goo.ne.jp/id/portal/RegUserStart?Site=help.goo.ne.jp&Success=https%3A%2F%2Fhelp.goo.ne.jp%2F" class="nr-onegoo-reg"><span class="nr-onegoo-pc">gooIDでもっと便利に(新規登録)</span><span class="nr-onegoo-sp">gooID新規登録</span></a></li> <li class="nr-onegoo-tool"><div id="NR-onegoo-service-switch" class="nr-onegoo-service-close"></div></li> </ul> <div id="NR-onegoo-service"> <div class="nr-onegoo-search"> <form action="https://search.goo.ne.jp/web.jsp" method="get" class="nr-onegoo-search-in"> <input type="text" name="MT" value="" class="nr-onegoo-search-text" autocomplete="off" placeholder="gooで検索"> <input type="submit" value="検索" class="nr-onegoo-search-button"> <input name="IE" type="hidden" value="UTF-8"> <input name="OE" type="hidden" value="UTF-8"> <input name="from" type="hidden" value="onegoo"> </form> </div> <!-- service-list --> <div class="nr-onegoo-service-list-wrap"> <div class="nr-onegoo-text-sp nr-onegoo-text-info"> <!-- Greeting for SP --> <a href="https://www.goo.ne.jp/guide/welcome.html?utm_source=goo_crosstxt&utm_medium=content-text&utm_campaign=wstamp">dポイントと交換できるWelcome!スタンプをあつめよう</a> <!--/ Greeting for SP --> </div> <ul class="nr-onegoo-service-list"> <li class="nr-onegoo-service-item"> <a href="https://www.goo.ne.jp/"><img src="https://u.xgoo.jp/img/sns/goo.svg" alt=""><span class="nr-onegoo-service-name">トップ</span></a> </li> <li class="nr-onegoo-service-item"> <a href="https://lounge.d.goo.ne.jp/content/"><img src="https://u.xgoo.jp/img/sv/dpoint.svg" alt=""><span class="nr-onegoo-service-name">dポイント</span></a> </li> <li class="nr-onegoo-service-item"> <a href="https://mail.goo.ne.jp/index.html"><img src="https://u.xgoo.jp/img/sv/mail.svg" alt=""><span class="nr-onegoo-service-name">メール</span></a> </li> <li class="nr-onegoo-service-item"> <a href="https://news.goo.ne.jp/"><img src="https://u.xgoo.jp/img/sv/news.svg" alt=""><span class="nr-onegoo-service-name">ニュース</span></a> </li> <li class="nr-onegoo-service-item"> 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