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Business text messaging services
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btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-5b6a3bbf-3 bEEqbX fOrgla" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Business text messaging services</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Try the best business text messaging service to provide customers with fast, personalized, and proactive service over their favorite messaging channels.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the best text messaging services for business</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Last updated<!-- --> <!-- -->April 2, 2025</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Imagine you’re at home, and you feel your phone buzz. It’s a text from one of your favorite retailers about a flash sale. Excited, you text back with a question about sizing for a shirt you liked, only to be met with crickets. Your question is lost in the digital ether, and your shopping momentum grinds to a halt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business text messaging software exists so businesses can ensure no inquiry goes unanswered. From tracking and organizing messages to prioritizing responses and crafting personalized replies, a messaging service keeps you in control and helps foster stronger customer relationships.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Below, we’ll explore 10 business texting services to help you find the best solution for your text messaging needs.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">More in this guide:</h3> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#What is business text messaging software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is business text messaging software?</a> </li><li><a href="#What makes a great business text messaging app?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What makes a great business text messaging app?</a> </li><li><a href="#Business text services and apps comparison chart" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business text services and apps comparison chart</a> </li><li><a href="#The 10 best business text messaging services" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The 10 best business text messaging services</a> </li><li><a href="#How to choose the right business texting software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right business texting software</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li><li><a href="#Try AI-powered business text messaging for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try AI-powered business text messaging for free</a></li></ul> <section> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div class="accent-box accent-tofu"> <h2 id="What is business text messaging software?" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is business text messaging software?</h2> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Traditional business text messaging software enables companies to send and receive SMS messages from customers, employees, and other stakeholders. However, the business messaging landscape has evolved to include more modern, feature-rich channels like WhatsApp, Messenger, and X DMs, creating a more convenient and engaging customer experience (CX). </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modern messaging software allows you to track, prioritize, and respond to all your messages in one place. AI and automation enable fast, personalized interactions at scale, ensuring efficient and effective communication.</p> </div> </div> </div> </section> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of incident management tools"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What makes a great business text messaging app?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A truly great business texting service does more than send mass messages to your <a href="/blog/grow-customer-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer base</a>—it empowers you to create personalized, seamless, and informed customer experiences. While the ideal solution for your team will depend on your specific use case and goals, here are some top capabilities to look for in a messaging app to enhance the CX:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Messaging channel breadth:</strong> Aside from SMS, the best business text messaging software supports other <a href="/service/messaging/messaging-platforms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">messaging platforms</a>, including popular social channels like <a href="/service/messaging/instagram-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Instagram for business</a>, <a href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp</a>, and <a href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger</a>. </li><li><strong>Personalization:</strong> Personalize text message replies using a contextual agent workspace with robust customer profiles and 360-degree customer views. This workspace should connect with all your other support touchpoints, such as <a href="/service/ai/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat</a> and <a href="/service/ticketing-system/email-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">email management software</a>, so conversation history isn’t lost across channels.<!-- --> </li><li><strong>Integration with key business systems:</strong> Integrate your business messaging solution with your other systems to enable convenient in-message purchases, appointment bookings, and other conversion-driven activities.<!-- --> </li><li><strong>AI and automation:</strong> Offer <a href="/blog/247-support-without-247-staff/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">24/7 support</a> with AI agents, assist your human agents with AI-powered suggestions and insights, and automate workflows to boost efficiency.<!-- --> </li><li><strong>Reporting and quality assurance:</strong> Monitor key <a href="/blog/10-customer-experience-kpis/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CX KPIs</a> in real-time, set SLAs, and leverage AI to continuously improve the quality of the service you’re providing.<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers all these capabilities and more. Continue reading to learn more about Zendesk texting for business.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Business text services and apps comparison chart"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Business text services and apps comparison chart</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">From a distance, text message software might appear similar. But not all are created equal. The comparison table below outlines the main features, price points, and free trial periods so you can easily compare text messaging services for businesses at a high level.</p><table class="sc-2a70aa94-0 bmdwwe"><tr><th>Business text messaging service</th><th>Starting price</th><th>Free trial</th><th>Best for</th></tr><tr><td>Zendesk</td><td>$19 per agent/month (billed annually)</td><td>14 days</td><td>AI-powered omnichannel business text messaging</td></tr><tr><td>SimpleTexting</td><td>$33.20 per month (billed annually)</td><td>30 days</td><td>Best for simple campaigns</td></tr><tr><td>EZ Texting</td><td>$20 per month (billed annually)</td><td>Available</td><td>Best for marketing and sales</td></tr><tr><td>Textedly</td><td>$26 per month (billed annually)</td><td>14 days</td><td>Pre-built plan options</td></tr><tr><td>Sakari</td><td>$275 per year</td><td>14 days</td><td>Outbound SMS marketing</td></tr><tr><td>TextMagic</td><td>$24.5 per month (per 500 texts)</td><td>Available</td><td>Pay-as-you-go texting</td></tr><tr><td>Twilio</td><td>$0.0079 per text message</td><td>Available</td><td>Messaging via WhatsApp</td></tr><tr><td>Salesmsg</td><td>$25 per month</td><td>14 days</td><td>Sales outreach</td></tr><tr><td>Podium</td><td>Contact Podium</td><td>Unavailable</td><td>Review management</td></tr><tr><td>SlickText</td><td>$29 per month</td><td>14 days</td><td>Detailed marketing campaigns</td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 10 best business text messaging services"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 10 best business text messaging services</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To offer great messaging experiences, you need a business text messaging solution with cutting-edge technology that’s easy to use and easy to scale. Compare these ten services to learn more.</p><h3 id="Zendesk for AI-powered omnichannel business text messaging" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: AI-powered omnichannel business text messaging</strong></p><img alt="A product image of the Zendesk AI-powered customer experience software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskscreenshotofaipoweredomnichannoelbusinesstextmessaging.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers <strong>AI-powered</strong> business text messaging software that’s <strong>easy to use and scalable</strong>. With our solution, you can easily communicate with customers, employees, and business partners via SMS, popular social channels, your website or mobile app, and productivity tools like Slack.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">All conversations are unified within our industry-leading <a href="/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Agent Workspace</a>, enabling teams to manage messaging alongside other support channels. Comprehensive customer profiles that follow the customer across channels allow messages to be personalized for a consistent and tailored experience. Additionally, teams can use these profiles to segment customers and deliver unique, targeted messaging experiences.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Cutting-edge AI is deeply integrated into the Zendesk Agent Workspace—and every aspect of our solution. <strong><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> is trained on the world’s largest CX dataset, so it understands customer needs from day one.</strong> AI can guide agents through messaging conversations by anticipating the next steps, offering suggestions, and taking action on behalf of the agent. Meanwhile, <strong>AI agents can automate business text messaging</strong> and delight customers with personalized support 24/7. AI can even automate workflows, such as routing requests to the right agent or department.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk also offers robust reporting tools so you can track, measure, and improve your business text messaging experience. <a href="/service/quality-assurance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk QA</a> leverages AI to enable you to review 100 percent of your customer interactions, including those with AI agents, to ensure compliance and monitor churn risk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Finally, Zendesk <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">enhances your SMS capabilities<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> with features like <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882005402-Using-Text-notifications-with-triggers-Recipes-and-tips" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">proactive outbound texts, text notifications<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">automated text responses<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Plus, when phone lines are busy, customers can seamlessly switch from a live call to a text message, ensuring continuous and efficient support.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="/service/ai/ai-agents/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI agents</a> </li><li>AI assistance for agents<!-- --> </li><li>Workflow automation<!-- --> </li><li>Skills-based <a href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ticket routing</a>, categorization, and tagging<!-- --> </li><li>Intelligent triage<!-- --> </li><li>Omnichannel support<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reporting and analytics<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>SLAs for messaging channels<!-- --> </li><li>Customization<!-- --> </li><li><a href="/service/help-center/knowledge-management-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowledge base management</a> </li><li>API and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Customer segmentation<!-- --> </li><li>Outbound texts<!-- --> </li><li>Proactive messages<!-- --> </li><li>1,500+ apps and integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $19 per agent/month, billed annually. A 14-day free trial is available.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Explore more <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk pricing plans<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</strong></p><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="sc-9f965d8f-0 fkharm sc-4c913245-0 gNPEJq"><div class="sc-9f965d8f-1 lhUQQB"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofmanworkingonlaptop.png"/></noscript></span></span></div></div><div class="sc-9f965d8f-2 iGaBZE"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Try messaging software for free</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Start using Zendesk for free in only 30 seconds.</p></div><div class="sc-9f965d8f-3 gdvHcf"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" data-location="in-page-promo" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ccaaIc" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a></div></div></div></div> <h3 id="SimpleTexting for simple campaigns" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://simpletexting.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SimpleTexting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Simple campaigns</strong></p><img alt="A product image of the SimpleTexting business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofsimpletextingbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/simpletexting/reviews" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SimpleTexting is a business text messaging service for companies of all sizes. It supports standard SMS as well as MMS messages for sending images and videos. All plans offer unlimited user access for team collaboration with different permission levels. Businesses can choose a dedicated phone number or a toll-free number or leverage an existing landline if they have one.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The web dashboard and mobile app can help agents create messages, manage contacts, and keep track of campaign performance. Uploading large contact lists and scheduling messages in advance facilitates targeted campaigns and promotions. Companies can add team members with individual logins or use a single inbox to manage communications.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can split contact lists into groups based on demographic information for targeted messaging. Custom tags can segment customers further, and merge tags can crawl customer info to personalize messages with names, birthdays, and more. For frequently used messages, users can opt to select pre-designed SMS templates.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SimpleTexting allows users to create automated text messaging workflows triggered by specific events like website form submissions, appointments, or customer actions. Businesses can set up autoresponders to send automated replies to inbound messages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Within the dashboard, SimpleTexting provides performance reports on engagement KPIs like open rates. To analyze the data further, users can export reports as a CSV file and review them with external tools.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Conversational commerce<!-- --> </li><li>Reporting<!-- --> </li><li>Unlimited sign-up keywords<!-- --> </li><li>Rollover credits<!-- --> </li><li>Auto-replies<!-- --> </li><li>Short code texting<!-- --> </li><li>Customer segmentation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $33.20 per month for 6,000 annual message credits, billed annually. A 14-day free trial is available.</p><h3 id="EZ Texting for SMS marketing beginners" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.eztexting.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">EZ Texting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Marketing and sales</strong></p><img alt="A product image of the EX Texting business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofextextingbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.softwareadvice.com/crm/ez-texting-profile/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">EZ Texting’s core functionalities are SMS and MMS messages, which can feature images and videos. If businesses would like to use a dedicated phone number, EZ Texting can provide one. All EZ Texting plans offer unlimited incoming messages and contact storage.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The tool has a web dashboard and a mobile app for message creation, contact management, and campaign tracking. Large contact lists can inform bulk messages for targeted campaigns or recurring promotions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can also employ QR codes, website signup forms, and keyword opt-ins to grow their contact lists. Businesses can also split these contact lists into multiple groups with personalization tags. Merge tags can further personalize with specific information like names or birthdays.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Teams can schedule messages for optimal delivery times. They can also set up autoresponders for frequently asked questions. Machine learning (ML) can also provide marketers with suggestions on ways to tweak messages for a certain tone with the AI Compose feature.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">EZ Texting has reporting and analytics features to monitor engagement metrics like click-through rates. The analytics dashboard offers a visual overview of campaign performance and has various integrations for further data analysis.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->AI Compose<!-- --> </li><li>Workflow automation<!-- --> </li><li>Routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Conversational commerce<!-- --> </li><li>Reporting<!-- --> </li><li>Contact management<!-- --> </li><li>Message templates<!-- --> </li><li>QR codes<!-- --> </li><li>Team inbox<!-- --> </li><li>Third-party integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $20 per month for 500 messages, billed annually. A 14-day free trial is available.</p><h3 id="Textedly for building a subscriber list" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://www.textedly.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Textedly<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: SMS and MMS texting</strong></p><img alt="A product image of the Textedly business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofprodustimageofthetextedlybusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/textedly/reviews" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textedly’s business text messaging service supports standard SMS and MMS messages for both inbound and outbound messaging. Businesses can send messages from a dedicated number, toll-free number, or existing landline. They can also use short codes—short numbers for customers to contact—on certain texting campaigns.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Uploading contact lists to Textedly and scheduling messages in advance allows for targeted messaging campaigns. Textedly also integrates with various business tools, such as CRM platforms and marketing automation software.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact management through Textedly starts by importing existing contacts or organically growing a contact list. Users can create contact groups or add merge tags that help craft more personalized messages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Autoresponders send pre-written replies to incoming messages. Customers can also text a keyword to trigger an autoresponder with a specific message. And for making purchases, Textedly allows for secure text-to-pay transactions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textedly provides reports for campaign performance that highlight engagement metrics. Real-time analytics enable businesses to track delivery success and customer responses. The SMS analytics dashboard also helps users spot areas for improvement, such as low open rates or click-through rates.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Conversational commerce<!-- --> </li><li>Reporting<!-- --> </li><li>Social media messaging<!-- --> </li><li>Customer segmentation<!-- --> </li><li>Message tags<!-- --> </li><li>Third-party integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $26 per month for 600 text messages, billed annually. A free plan and a 14-day free trial are available.</p><h3 id="Sakari for outbound SMS marketing" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://sakari.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sakari<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Outbound SMS marketing</strong></p><img alt="A product image of the Sakari business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthesakaribusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.youtube.com/watch?v=uvaQdlEK4yw" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sakari offers various business text messaging features. It supports standard SMS texts and MMS messages that can include multimedia, such as images and videos. Businesses can send messages from a dedicated, toll-free number or their existing landline. Short codes are also available for campaigns or promotions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The web dashboard allows agents to send messages, manage contacts, and track campaigns. Businesses can upload a large contact list and schedule messages in advance for targeted campaigns. Sakari also integrates with pre-built applications and offers an open API to connect with existing business tools.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can customize the sender ID to display a business name or brand. They can also segment contacts into groups based on various criteria for targeted messaging. With contact information like names, birthdays, or previous interactions, businesses can personalize messages. Additionally, marketers can create and use predesigned templates for frequently used messages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automated text workflows trigger based on actions like website form submissions, appointments, or customer actions. Users can set up autoresponders to send automated replies to incoming messages. Sakari can also help craft messages based on ML via an AI assistant.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reports cover campaign performance metrics like delivery rates, open rates, click-through rates, and more. Sakari can also populate contact lists with data points from these reports. For analysis with external tools, users can export reports as CSV files.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->AI assistant<!-- --> </li><li>Workflow automation<!-- --> </li><li>Routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Reporting<!-- --> </li><li>Text message templates<!-- --> </li><li>Mass texting<!-- --> </li><li>Automated campaigns<!-- --> </li><li>Secure messaging<!-- --> </li><li>Short code texting<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $16 per year for 500 message segments. A 14-day free trial is available.</p><h3 id="TextMagic for SMS and MMS texting" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.textmagic.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Textmagic<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: SMS and MMS texting</strong></p><img alt="A product image of the Textmagic business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotoftextmagicbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.textmagic.com/mass-texting/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textmagic’s web-based text messaging platform for two-way SMS communications with customers. Businesses can use it to create SMS marketing campaigns or enhance multimedia messages with pictures or videos. The web interface allows companies to choose a dedicated local or toll-free number or port an existing number on the platform.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The service also offers features to organize customer interactions. These include threaded conversations for referencing, contact segmentation for targeted messaging, and import options for integrating existing contact lists.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Companies can personalize text messages within customer segments via demographics, purchase history, and other past interactions. And with merge tags, teams can also use customer details like names or transaction history to tailor messages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automated tools allow users to create pre-programmed text message sequences triggered by customer actions or events. This might be a welcome message or a reminder to revisit an abandoned shopping cart. Textmagic also allows setting up automated replies based on keywords within received texts for basic message automation.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">An analytics dashboard tracks KPIs related to a campaign. Insights are available with features like detailed delivery reports and cost breakdowns for messaging activities.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textmagic offers integrations with third-party tools and platforms to expand functionalities beyond core text messaging. It also lets users convert email messages to texts so customer messages end up in one inbox.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Conversational commerce<!-- --> </li><li>Reporting<!-- --> </li><li>Schedule texts<!-- --> </li><li>Mass texting<!-- --> </li><li>Online text messaging<!-- --> </li><li>Imported mobile numbers<!-- --> </li><li>Third-party integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Textmagic uses pay-as-you-go plans that start at $0.049 per text message. A 30-day free trial is available.</p><h3 id="Twilio for customized SMS marketing" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.twilio.com/en-us" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twilio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Customized SMS marketing</strong></p><img alt="A product image of the Twilio business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthetwiliobusinessmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://docs.gupshup.io/docs/bot-platform-twilio-sms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Twilio’s approach to business text messaging differs from that of some competitors. Instead of offering a pre-built platform, Twilio provides a programmable API (application programming interface) that allows businesses to integrate text messaging functionalities into their existing applications or workflows.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The API facilitates two-way communication with customers through SMS messages. You can create and send marketing campaigns or leverage richer message formats like MMS with pictures or videos. Additionally, Twilio integrates with the WhatsApp Business API, allowing you to reach customers on the messaging app.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">While Twilio can be customized, integrating it into existing systems requires some technical knowledge. The tool has software development kits (SDKs) and libraries in various programming languages. It also offers pre-built solutions for common use cases like appointment reminders or verification codes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Developers can build functionalities for message personalization and automation. Then, marketers can segment customer groups based on specific criteria and tailor messages accordingly. Additionally, the API enables developers to create custom workflows using text messages. This could involve sending automated replies, appointment reminders, or triggered messages based on customer actions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Twilio offers real-time message delivery and engagement insights through its API and dashboard. You can generate reports to track key performance metrics like message delivery rates, open rates, and click-through rates.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Features:</h3> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Conversational commerce<!-- --> </li><li>Reporting<!-- --> </li><li>SLAs for messaging channels<!-- --> </li><li>Pre-built products and APIs<!-- --> </li><li>Customization for developers<!-- --> </li><li>Customer segmentation<!-- --> </li><li>Third-party integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Twilio uses pay-as-you-go plans that start at $0.0079 per text message. A 14-day free trial is available.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Recommended reading:</strong> Learn how <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/212332/twilio-flex/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twilio integrates with Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h3 id="Salesmsg for sales outreach" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://www.salesmessage.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Salesmsg<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Sales outreach</strong></p><img alt="A product image of the Salesmsg business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofsalesmsgbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.salesmessage.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Salesmsg offers a cloud-based platform companies can use from a web interface or mobile app. The app sidebar contains four tabs: Conversations, Contacts, Broadcasts, and Triggers. Businesses looking for extra features need to integrate Salesmsg with other apps.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses can send and receive individual texts or create and launch SMS marketing campaigns to reach a broader audience. It also allows sending MMS messages with pictures or video. Local phone numbers are available to maintain business identity. Users can also opt for toll-free landlines or short codes for sending and receiving texts. Those messages get collected in private and shared inboxes so teams can collaborate on customer interactions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Salesmsg’s one-click integration with Outlook and Google enables customers to book appointments; it can also automate text messaging when connected to CRM platforms. With integrations, agents can use Salesmsg to send high volumes of messages and make calls from the same number, so leads and conversions come in real time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Personalization is available via customer segmentation features. This allows businesses to tailor messages to specific groups based on demographics, purchase history, or other relevant criteria. Additionally, companies can personalize individual messages by inserting merge tags that automatically populate details like customer names or purchase details.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Some basic automation tools also come with the software. Businesses can set up autoresponders to send pre-written replies based on business hours or keywords within received texts. The platform also allows scheduling text messages in advance for promotions or sending reminders.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For campaign analysis, Salesmsg provides an analytics dashboard to track key performance metrics like open rates, click-through rates, and overall campaign performance. It also offers reporting features that give insights with details on delivered messages and customer engagement.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Reporting<!-- --> </li><li>Bulk messaging<!-- --> </li><li>Voice call functionality<!-- --> </li><li>Contact segmentation<!-- --> </li><li>Conversion tracking<!-- --> </li><li>Reporting and analytics<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $25 per month for 500 message credits. A 14-day free trial is available.</p><h3 id="Podium for online review management" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.podium.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Podium<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Review management</strong></p><img alt="A product image of the Podium business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofpodiumbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.softwareadvice.co.uk/software/172279/podium" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Podium’s web-based texting platform can handle plans for small and large businesses in various industries, including automotive, retail, home services, professional services, and healthcare. Every Podium plan has an inbox for all your emails, texts, phone calls, and social media messages. Voicemail transcriptions, automation, integrations, advanced routing, and auto-responses are all available through higher-tier plans, as are unlimited contacts.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The texting service offers two-way SMS and bulk texting capabilities. Podium allows agents to manage text conversations alongside channels like calls and web chat within a single inbox. Customer interactions are organized into threaded conversations and can be segmented based on different criteria.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Personalization options include targeted messaging based on customer data and the ability to insert personalized details using merge tags. Podium can also send automated messages to customers to request a review after they’ve made a purchase. Businesses can leverage features like automated workflows for appointment reminders and order confirmations, personalized marketing messages for increased conversion rates, and automated responses to common customer inquiries.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A comprehensive analytics dashboard tracks key performance metrics and generates reports on campaign performance, customer engagement, and return on investment. The platform also enables teams to set SLAs.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel support<!-- --> </li><li>Reporting<!-- --> </li><li>SLAs for messaging channels<!-- --> </li><li>Secure payment processing<!-- --> </li><li>Textable review invites<!-- --> </li><li>Automated appointment scheduling<!-- --> </li><li>Payment management via text<!-- --> </li><li>Third-party integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $399 per month. A 14-day free trial is available.</p><h3 id="SlickText for detailed marketing campaigns" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.slicktext.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SlickText<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Primary use case: Detailed marketing campaigns</strong></p><img alt="A product image of the SlickText business text messaging software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotoftheslicktextbusinesstextmessagingsoftware.jpg" width="100%"/> <div style="text-align:center"><a target="_blank" rel="noopener noreferrer" href="https://www.make.com/en/help/app/slicktext" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SlickText offers a variety of business text messaging features and functionalities. Marketers can communicate directly with customers via two-way SMS and include pictures or videos. Businesses can use text-to-join shortcodes to subscribe customers to SMS lists, text surveys to gather feedback, and run text-to-win contests. Leads can use a QR code to opt in or use textwords to trigger a pre-written response.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The text service for businesses includes automatic URL shortening and a text scheduler. It also provides unlimited contacts and live chat support for users. Pricing for each plan is based on text volume, with higher-volume plans offering more keywords that customers can use to trigger pre-written responses.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The web-based platform allows businesses to use a new, dedicated local phone number or acquire a new one. It’s possible to send bulk texts to targeted customer segments or message an entire contact list. Contact management happens by organizing customer interactions with features like threaded conversations to view past interactions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses can also use contact segmentation to personalize customer communications. This is done by tailoring messages to specific customer groups based on demographics, purchase history, or other criteria. Marketers can personalize messages by inserting customer information like name or purchase details. Mobile coupons, loyalty programs, and special offers via text messages are also available.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customer actions or events can trigger pre-programmed text message sequences. These include welcome messages and abandoned cart reminders, among other notes. SlickText offers an analytics dashboard to track actions and key performance metrics like open rates, click-through rates, and website visits generated from text message campaigns. The dashboard can produce reports that detail customer engagement and ROI.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Workflow automation<!-- --> </li><li>Reporting<!-- --> </li><li>Text keywords for signing up<!-- --> </li><li>Unlimited contacts<!-- --> </li><li>SMS autoresponders<!-- --> </li><li>Text surveys<!-- --> </li><li>Website popups<!-- --> </li><li>Short code texting<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $29 per month for 500 texts and two textwords. A 14-day free trial is available.</p></div></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/blog/10-customer-experience-kpis/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CX KPIs</a> </div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"></h2><div class="sc-5b6a3bbf-0 eWFVKO"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right business texting software</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="To choose a business text messaging platform, consider ease of use, AI, total cost of ownership, scalability, and security." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/graphicandillustrationwithquoteofwhattolookforinmessagingsoftwareprovider.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Many companies are still trying to understand how messaging fits within their larger support strategies, which makes it challenging to know what questions to ask a potential messaging platform. Here are a few considerations to help you find the right one for your business.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Ease of use:</strong> The right platform should have an intuitive design for the end user to minimize training timelines and boost productivity. You should also be able to implement it quickly without technical resources to increase time to value.<!-- --> </li><li><strong>AI and automation:</strong> AI helps your agents work smarter and solve customer issues faster, creating more seamless and effective messaging experiences. This can include advanced chatbots, or <a href="/blog/ai-agents/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI agents</a>, that understand and resolve complex queries, freeing up agents for other tasks.<!-- --> </li><li><strong>Total cost of ownership:</strong> A platform that includes everything you need from the get-go keeps costs low by not requiring pricey add-ons later. An out-of-the-box solution also helps you avoid developer fees.<!-- --> </li><li><strong>Scalability:</strong> Your software should grow alongside your business, not fence it in. Consider whether it’s powerful enough to scale to meet any level of complexity your business may demand in the future.<!-- --> </li><li><strong>Security:</strong> Customer data is collected through business texts. Look for a solution prioritizing <a href="/blog/customer-data-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer data privacy</a> to safeguard consumer information and protect your reputation.<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The business texting service you need will vary depending on your use case. Marketers will need features like customer segmentation, while service teams might look for options like intelligent triage. With Zendesk, you get a comprehensive messaging service that includes everything you need in one solution.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions</h2><div class="sc-5b6a3bbf-0 eWFVKO"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2dce76:--trigger:0" role="button" tabindex="0" aria-controls=":R2dce76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What are the common use cases for business text messaging?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2dce76:--panel:0" aria-hidden="true" aria-labelledby=":R2dce76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The most common use cases for business texting are:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="/blog/customer-service-skills/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer service</a> </li><li>Marketing and promotion<!-- --> </li><li>Internal communication<!-- --> </li><li><a href="/blog/customer-feedback-hear-voice-customer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer feedback</a> </li><li>Reminders and notifications<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">These are just a few examples—the key advantage of business text messaging lies in its high open rates and ability to reach customers directly on their mobile devices.</p> </div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2dce76:--trigger:1" role="button" tabindex="0" aria-controls=":R2dce76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What are the benefits of using a business texting app or service?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2dce76:--panel:1" aria-hidden="true" aria-labelledby=":R2dce76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses texting services help businesses: </p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Provide fast and convenient <a href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support</a> </li><li>Save time and money with automated text responses<!-- --> </li><li><a href="/blog/improve-agent-productivity-better-cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Boost agent productivity</a> by deflecting phone calls<!-- --> </li><li>Offer a <a href="/blog/proactive-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">proactive customer experience</a> by sending notifications and reminders <!-- --> </li></ul> <!-- --> </div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2dce76:--trigger:2" role="button" tabindex="0" aria-controls=":R2dce76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">When should businesses use customer texting services?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2dce76:--panel:2" aria-hidden="true" aria-labelledby=":R2dce76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You shouldn’t use texting services to spam customers with promotions or unhelpful mass texts. Instead, use texting to provide value to the customer. For example: </p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Sending time-sensitive updates and alerts, such as delivery notifications or order status updates<!-- --> </li><li>Offering customers the option to schedule a text back when phone wait times are long<!-- --> </li><li>Allowing customers to reach support at their convenience, enabling them to start and stop conversations when they want to<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In general, text services benefit any business looking to improve its client communications, customer retention, outreach, and quality of customer service.</p> </div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Match_Group/Match_Group_Logo.png" alt="Match Group" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Match Group taps innovation through conversational messaging </p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.” </blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Alice Curry</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">VP of Member Services</p></cite><a href="/customer/match-group/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Read customer story</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Match Group" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Match Group" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Match_Group/Match_Beach_Resize.png"/></noscript></span></span></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Try AI-powered business text messaging for free</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The right <a href="/service/quality-assurance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">instant messaging platform</a> goes far beyond traditional SMS. With Zendesk, you can seamlessly integrate messaging into your website or mobile app, connect with popular social channels like WhatsApp and Meta, and enhance business productivity through tools like Slack. This ensures instant, reliable support for your customers, business partners, and employees.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers advanced AI trained on billions of <a href="/blog/5-ways-customer-interaction-can-improve-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer interactions</a>—including AI agents, agent assistance tools, and workflow automation—to power every aspect of your messaging. This results in faster, more personalized, and highly efficient conversations, taking your support experience to new heights.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Manage customer conversations across all your support channels from one place. Plus, everything you need to make those conversations easier—from AI-powered quality assurance to real-time reporting—is just a few clicks away.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a target="_blank" rel="noopener noreferrer" href="//www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related business text messaging guides</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Supplement your knowledge of business text messaging with our resources below and discover additional ways to connect with customers.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook Messenger for business</span></a><a href="/service/voice/call-center-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Call center software</span></a><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/apple-business-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Apple Messages for Business</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><a href="/service/voice/inbound-call-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Inbound call center software</span></a><a href="/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp for Business</span></a><a href="/service/voice/virtual-call-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Virtual call center software</span></a><a href="/sell/features/email-productivity/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Email automation software</span></a><a href="/service/messaging/live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a><a href="/service/messaging/chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">AI chatbot software</span></a><a href="/service/ticketing-system/customer-service-management-software/?variantId=27288470837" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer service software</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related posts</h2></div></div><div style="margin-top:0" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" 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texting can lead to better customer service</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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(And what's the best one for your business?)</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/textsupport.jpg"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI"><a href="/blog/text-support-get-right-first-time/" data-interaction-type="link-inline-primary" style="text-decoration:none" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Text support: get it right the first time</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Including text support as part of your multichannel strategy is a great way to provide better…</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"aceb08359ccd40298721f24a8e421ecc-9ad95b35ae66b6f5-0","_sentryBaggage":"sentry-environment=production,sentry-release=OU3nuA_O-ciN8up1glMDk,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=aceb08359ccd40298721f24a8e421ecc,sentry-transaction=POST%20%2Fapi%2Frevalidate,sentry-sampled=false","meta":{"alternates":{"fr":"https://www.zendesk.fr/service/voice/text/","de":"https://www.zendesk.de/service/voice/text/","nl":"https://www.zendesk.nl/service/voice/text/","kr":"https://www.zendesk.kr/service/voice/text/","it":"https://www.zendesk.com/it/service/voice/text/","es":"https://www.zendesk.es/service/voice/text/","se":"https://www.zendesk.com/se/service/voice/text/","dk":"https://www.zendesk.com/dk/service/voice/text/","us":"https://www.zendesk.com/service/voice/text/","gb":"https://www.zendesk.co.uk/service/voice/text/","jp":"https://www.zendesk.co.jp/service/voice/text/"},"related":["608285","549311","237011","231621"],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_linkdex":"49","_edit_lock":"1743631564:5501","_edit_last":"5501","tier-parent-url":"/service/voice/","tier-hero-headline":"Business text messaging services","tier-bg-hero-color":"4","tier-resource-checkbox":"1","tier-resource-headline":"Related business text messaging guides","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/"}],"tier-copy":[{"tier-copy-headline":"What makes a great business text messaging app?","tier-copy-body":"A truly great business texting service does more than send mass messages to your \u003ca href=\"/blog/grow-customer-base/\"\u003ecustomer base\u003c/a\u003e—it empowers you to create personalized, seamless, and informed customer experiences. While the ideal solution for your team will depend on your specific use case and goals, here are some top capabilities to look for in a messaging app to enhance the CX:\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003eMessaging channel breadth:\u003c/strong\u003e Aside from SMS, the best business text messaging software supports other \u003ca href=\"/service/messaging/messaging-platforms/\"\u003emessaging platforms\u003c/a\u003e, including popular social channels like \u003ca href=\"/service/messaging/instagram-business/\"\u003eInstagram for business\u003c/a\u003e, \u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp\u003c/a\u003e, and \u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eMessenger\u003c/a\u003e.\r\n\u003cli\u003e\u003cstrong\u003ePersonalization:\u003c/strong\u003e Personalize text message replies using a contextual agent workspace with robust customer profiles and 360-degree customer views. This workspace should connect with all your other support touchpoints, such as \u003ca href=\"/service/ai/live-chat/\"\u003elive chat\u003c/a\u003e and \u003ca href=\"/service/ticketing-system/email-management-software/\"\u003eemail management software\u003c/a\u003e, so conversation history isn’t lost across channels.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eIntegration with key business systems:\u003c/strong\u003e Integrate your business messaging solution with your other systems to enable convenient in-message purchases, appointment bookings, and other conversion-driven activities.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eAI and automation:\u003c/strong\u003e Offer \u003ca href=\"/blog/247-support-without-247-staff/\"\u003e24/7 support\u003c/a\u003e with AI agents, assist your human agents with AI-powered suggestions and insights, and automate workflows to boost efficiency.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eReporting and quality assurance:\u003c/strong\u003e Monitor key \u003ca href=\"/blog/10-customer-experience-kpis/\"\u003eCX KPIs\u003c/a\u003e in real-time, set SLAs, and leverage AI to continuously improve the quality of the service you’re providing.\u003c/li\u003e\r\n\u003c/ul\u003e\r\nZendesk offers all these capabilities and more. Continue reading to learn more about Zendesk texting for business.\r\n\r\n\u003cspan id=\"Business text services and apps comparison chart\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Business text services and apps comparison chart","tier-copy-body":"From a distance, text message software might appear similar. But not all are created equal. The comparison table below outlines the main features, price points, and free trial periods so you can easily compare text messaging services for businesses at a high level.\r\n\r\n\u003ctable border=\"1\" style=\"border-collapse: collapse; width: 100%;\"\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eBusiness text messaging service\u003c/th\u003e\r\n \u003cth\u003eStarting price\u003c/th\u003e\r\n \u003cth\u003eFree trial\u003c/th\u003e\r\n \u003cth\u003eBest for\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eZendesk\u003c/td\u003e\r\n \u003ctd\u003e$19 per agent/month (billed annually)\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003eAI-powered omnichannel business text messaging\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSimpleTexting\u003c/td\u003e\r\n \u003ctd\u003e$33.20 per month (billed annually)\u003c/td\u003e\r\n \u003ctd\u003e30 days\u003c/td\u003e\r\n \u003ctd\u003eBest for simple campaigns\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eEZ Texting\u003c/td\u003e\r\n \u003ctd\u003e$20 per month (billed annually)\u003c/td\u003e\r\n \u003ctd\u003eAvailable\u003c/td\u003e\r\n \u003ctd\u003eBest for marketing and sales\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eTextedly\u003c/td\u003e\r\n \u003ctd\u003e$26 per month (billed annually)\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003ePre-built plan options\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSakari\u003c/td\u003e\r\n \u003ctd\u003e$275 per year\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003eOutbound SMS marketing\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eTextMagic\u003c/td\u003e\r\n \u003ctd\u003e$24.5 per month (per 500 texts)\u003c/td\u003e\r\n \u003ctd\u003eAvailable\u003c/td\u003e\r\n \u003ctd\u003ePay-as-you-go texting\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eTwilio\u003c/td\u003e\r\n \u003ctd\u003e$0.0079 per text message\u003c/td\u003e\r\n \u003ctd\u003eAvailable\u003c/td\u003e\r\n \u003ctd\u003eMessaging via WhatsApp\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSalesmsg\u003c/td\u003e\r\n \u003ctd\u003e$25 per month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003eSales outreach\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003ePodium\u003c/td\u003e\r\n \u003ctd\u003eContact Podium\u003c/td\u003e\r\n \u003ctd\u003eUnavailable\u003c/td\u003e\r\n \u003ctd\u003eReview management\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSlickText\u003c/td\u003e\r\n \u003ctd\u003e$29 per month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003eDetailed marketing campaigns\u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003c/table\u003e\r\n\r\n\u003cspan id=\"The 10 best business text messaging services\"\u003e\u003c/span\u003e\r\n","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 10 best business text messaging services","tier-copy-body":"To offer great messaging experiences, you need a business text messaging solution with cutting-edge technology that’s easy to use and easy to scale. Compare these ten services to learn more.\r\n\r\n\u003ch3 id=\"Zendesk for AI-powered omnichannel business text messaging\"\u003e1. \u003ca href=\"https://www.zendesk.com/service/messaging/\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: AI-powered omnichannel business text messaging\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Zendesk AI-powered customer experience software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskscreenshotofaipoweredomnichannoelbusinesstextmessaging.jpg\" width=100% height=100% /\u003e\r\n\r\nZendesk offers \u003cstrong\u003eAI-powered\u003c/strong\u003e business text messaging software that’s \u003cstrong\u003eeasy to use and scalable\u003c/strong\u003e. With our solution, you can easily communicate with customers, employees, and business partners via SMS, popular social channels, your website or mobile app, and productivity tools like Slack. \r\n\r\nAll conversations are unified within our industry-leading \u003ca href=\"/service/agent-workspace/\"\u003eAgent Workspace\u003c/a\u003e, enabling teams to manage messaging alongside other support channels. Comprehensive customer profiles that follow the customer across channels allow messages to be personalized for a consistent and tailored experience. Additionally, teams can use these profiles to segment customers and deliver unique, targeted messaging experiences.\r\n\r\nCutting-edge AI is deeply integrated into the Zendesk Agent Workspace—and every aspect of our solution. \u003cstrong\u003e\u003ca href=\"https://www.zendesk.com/service/ai/\"\u003eZendesk AI\u003c/a\u003e is trained on the world’s largest CX dataset, so it understands customer needs from day one.\u003c/strong\u003e AI can guide agents through messaging conversations by anticipating the next steps, offering suggestions, and taking action on behalf of the agent. Meanwhile, \u003cstrong\u003eAI agents can automate business text messaging\u003c/strong\u003e and delight customers with personalized support 24/7. AI can even automate workflows, such as routing requests to the right agent or department.\r\n\r\nZendesk also offers robust reporting tools so you can track, measure, and improve your business text messaging experience. \u003ca href=\"/service/quality-assurance\"\u003eZendesk QA\u003c/a\u003e leverages AI to enable you to review 100 percent of your customer interactions, including those with AI agents, to ensure compliance and monitor churn risk. \r\n\r\nFinally, Zendesk \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text\"\u003eenhances your SMS capabilities\u003c/a\u003e with features like \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882005402-Using-Text-notifications-with-triggers-Recipes-and-tips\"\u003eproactive outbound texts, text notifications\u003c/a\u003e, and \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text\"\u003eautomated text responses\u003c/a\u003e. Plus, when phone lines are busy, customers can seamlessly switch from a live call to a text message, ensuring continuous and efficient support. \r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/service/ai/ai-agents/\"\u003eAI agents\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eAI assistance for agents\u003c/li\u003e\r\n\t\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\t\u003cli\u003eSkills-based \u003ca href=\"/service/routing-and-intelligence/\"\u003eticket routing\u003c/a\u003e, categorization, and tagging\u003c/li\u003e\r\n\t\u003cli\u003eIntelligent triage\u003c/li\u003e\r\n\t\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/analytics/\"\u003eReporting and analytics\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eSLAs for messaging channels\u003c/li\u003e\r\n\t\u003cli\u003eCustomization\u003c/li\u003e\r\n\t\u003cli\u003e\u003ca href=\"/service/help-center/knowledge-management-system/\"\u003eKnowledge base management\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003eAPI and \u003ca href=\"https://www.zendesk.com/marketplace/apps/\"\u003eintegrations\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eCustomer segmentation\u003c/li\u003e\r\n\t\u003cli\u003eOutbound texts\u003c/li\u003e\r\n \u003cli\u003eProactive messages\u003c/li\u003e\r\n\t\u003cli\u003e1,500+ apps and integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $19 per agent/month, billed annually. A 14-day free trial is available.\r\n\r\n\u003cstrong\u003eExplore more \u003ca href=\"https://www.zendesk.com/pricing/\"\u003eZendesk pricing plans\u003c/a\u003e.\u003c/strong\u003e\r\n\r\n\u003cdiv class=\"shortcode-in-page-promo\"\u003e{\"heading\":\"Try messaging software for free\",\"body\":\"Start using Zendesk for free in only 30 seconds.\",\"link\":{\"href\":\"/register/\",\"size\":\"small\",\"children\":\"Free trial\"},\"image\":{\"src\":\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofmanworkingonlaptop.png\"}}\u003c/div\u003e \r\n\r\n\u003ch3 id=\"SimpleTexting for simple campaigns\"\u003e2. \u003ca href=\"https://simpletexting.com/\" rel=\"noopener\" target=\"_blank\"\u003eSimpleTexting\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Simple campaigns\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the SimpleTexting business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofsimpletextingbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.g2.com/products/simpletexting/reviews\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nSimpleTexting is a business text messaging service for companies of all sizes. It supports standard SMS as well as MMS messages for sending images and videos. All plans offer unlimited user access for team collaboration with different permission levels. Businesses can choose a dedicated phone number or a toll-free number or leverage an existing landline if they have one.\r\n\r\nThe web dashboard and mobile app can help agents create messages, manage contacts, and keep track of campaign performance. Uploading large contact lists and scheduling messages in advance facilitates targeted campaigns and promotions. Companies can add team members with individual logins or use a single inbox to manage communications.\r\n\r\nUsers can split contact lists into groups based on demographic information for targeted messaging. Custom tags can segment customers further, and merge tags can crawl customer info to personalize messages with names, birthdays, and more. For frequently used messages, users can opt to select pre-designed SMS templates.\r\n\r\nSimpleTexting allows users to create automated text messaging workflows triggered by specific events like website form submissions, appointments, or customer actions. Businesses can set up autoresponders to send automated replies to inbound messages.\r\n\r\nWithin the dashboard, SimpleTexting provides performance reports on engagement KPIs like open rates. To analyze the data further, users can export reports as a CSV file and review them with external tools.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eRouting\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eConversational commerce\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eUnlimited sign-up keywords\u003c/li\u003e\r\n\u003cli\u003eRollover credits\u003c/li\u003e\r\n\u003cli\u003eAuto-replies\u003c/li\u003e\r\n\u003cli\u003eShort code texting\u003c/li\u003e\r\n\u003cli\u003eCustomer segmentation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $33.20 per month for 6,000 annual message credits, billed annually. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"EZ Texting for SMS marketing beginners\"\u003e3. \u003ca href=\"https://www.eztexting.com/\" rel=\"noopener\" target=\"_blank\"\u003eEZ Texting\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Marketing and sales\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the EX Texting business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofextextingbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.softwareadvice.com/crm/ez-texting-profile/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nEZ Texting’s core functionalities are SMS and MMS messages, which can feature images and videos. If businesses would like to use a dedicated phone number, EZ Texting can provide one. All EZ Texting plans offer unlimited incoming messages and contact storage.\r\n\r\nThe tool has a web dashboard and a mobile app for message creation, contact management, and campaign tracking. Large contact lists can inform bulk messages for targeted campaigns or recurring promotions. \r\n\r\nUsers can also employ QR codes, website signup forms, and keyword opt-ins to grow their contact lists. Businesses can also split these contact lists into multiple groups with personalization tags. Merge tags can further personalize with specific information like names or birthdays.\r\n\r\nTeams can schedule messages for optimal delivery times. They can also set up autoresponders for frequently asked questions. Machine learning (ML) can also provide marketers with suggestions on ways to tweak messages for a certain tone with the AI Compose feature.\r\n\r\nEZ Texting has reporting and analytics features to monitor engagement metrics like click-through rates. The analytics dashboard offers a visual overview of campaign performance and has various integrations for further data analysis.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAI Compose\u003c/li\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eRouting\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eConversational commerce\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eContact management\u003c/li\u003e\r\n\u003cli\u003eMessage templates\u003c/li\u003e\r\n\u003cli\u003eQR codes\u003c/li\u003e\r\n\u003cli\u003eTeam inbox\u003c/li\u003e\r\n\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $20 per month for 500 messages, billed annually. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"Textedly for building a subscriber list\"\u003e4. \u003ca href=\"https://www.textedly.com/\" rel=\"noopener\" target=\"_blank\"\u003eTextedly\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: SMS and MMS texting\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Textedly business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofprodustimageofthetextedlybusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.g2.com/products/textedly/reviews\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nTextedly’s business text messaging service supports standard SMS and MMS messages for both inbound and outbound messaging. Businesses can send messages from a dedicated number, toll-free number, or existing landline. They can also use short codes—short numbers for customers to contact—on certain texting campaigns.\r\n\r\nUploading contact lists to Textedly and scheduling messages in advance allows for targeted messaging campaigns. Textedly also integrates with various business tools, such as CRM platforms and marketing automation software.\r\n\r\nContact management through Textedly starts by importing existing contacts or organically growing a contact list. Users can create contact groups or add merge tags that help craft more personalized messages.\r\n\r\nAutoresponders send pre-written replies to incoming messages. Customers can also text a keyword to trigger an autoresponder with a specific message. And for making purchases, Textedly allows for secure text-to-pay transactions.\r\n\r\nTextedly provides reports for campaign performance that highlight engagement metrics. Real-time analytics enable businesses to track delivery success and customer responses. The SMS analytics dashboard also helps users spot areas for improvement, such as low open rates or click-through rates.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eRouting\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eConversational commerce\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eSocial media messaging\u003c/li\u003e\r\n\u003cli\u003eCustomer segmentation\u003c/li\u003e\r\n\u003cli\u003eMessage tags\u003c/li\u003e\r\n\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $26 per month for 600 text messages, billed annually. A free plan and a 14-day free trial are available.\r\n\r\n\u003ch3 id=\"Sakari for outbound SMS marketing\"\u003e5. \u003ca href=\"https://sakari.io/\" rel=\"noopener\" target=\"_blank\"\u003eSakari\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Outbound SMS marketing\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Sakari business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthesakaribusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e\r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.youtube.com/watch?v=uvaQdlEK4yw\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nSakari offers various business text messaging features. It supports standard SMS texts and MMS messages that can include multimedia, such as images and videos. Businesses can send messages from a dedicated, toll-free number or their existing landline. Short codes are also available for campaigns or promotions.\r\n\r\nThe web dashboard allows agents to send messages, manage contacts, and track campaigns. Businesses can upload a large contact list and schedule messages in advance for targeted campaigns. Sakari also integrates with pre-built applications and offers an open API to connect with existing business tools.\r\n\r\nUsers can customize the sender ID to display a business name or brand. They can also segment contacts into groups based on various criteria for targeted messaging. With contact information like names, birthdays, or previous interactions, businesses can personalize messages. Additionally, marketers can create and use predesigned templates for frequently used messages.\r\n\r\nAutomated text workflows trigger based on actions like website form submissions, appointments, or customer actions. Users can set up autoresponders to send automated replies to incoming messages. Sakari can also help craft messages based on ML via an AI assistant.\r\n\r\nReports cover campaign performance metrics like delivery rates, open rates, click-through rates, and more. Sakari can also populate contact lists with data points from these reports. For analysis with external tools, users can export reports as CSV files.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAI assistant\u003c/li\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eRouting\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eText message templates\u003c/li\u003e\r\n\u003cli\u003eMass texting\u003c/li\u003e\r\n\u003cli\u003eAutomated campaigns\u003c/li\u003e\r\n\u003cli\u003eSecure messaging\u003c/li\u003e\r\n\u003cli\u003eShort code texting\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $16 per year for 500 message segments. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"TextMagic for SMS and MMS texting\"\u003e6. \u003ca href=\"https://www.textmagic.com/\" rel=\"noopener\" target=\"_blank\"\u003eTextmagic\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: SMS and MMS texting\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Textmagic business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotoftextmagicbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.textmagic.com/mass-texting/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nTextmagic’s web-based text messaging platform for two-way SMS communications with customers. Businesses can use it to create SMS marketing campaigns or enhance multimedia messages with pictures or videos. The web interface allows companies to choose a dedicated local or toll-free number or port an existing number on the platform.\r\n\r\nThe service also offers features to organize customer interactions. These include threaded conversations for referencing, contact segmentation for targeted messaging, and import options for integrating existing contact lists.\r\n\r\nCompanies can personalize text messages within customer segments via demographics, purchase history, and other past interactions. And with merge tags, teams can also use customer details like names or transaction history to tailor messages.\r\n\r\nAutomated tools allow users to create pre-programmed text message sequences triggered by customer actions or events. This might be a welcome message or a reminder to revisit an abandoned shopping cart. Textmagic also allows setting up automated replies based on keywords within received texts for basic message automation.\r\n\r\nAn analytics dashboard tracks KPIs related to a campaign. Insights are available with features like detailed delivery reports and cost breakdowns for messaging activities.\r\n\r\nTextmagic offers integrations with third-party tools and platforms to expand functionalities beyond core text messaging. It also lets users convert email messages to texts so customer messages end up in one inbox.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eConversational commerce\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eSchedule texts\u003c/li\u003e\r\n\u003cli\u003eMass texting\u003c/li\u003e\r\n\u003cli\u003eOnline text messaging\u003c/li\u003e\r\n\u003cli\u003eImported mobile numbers\u003c/li\u003e\r\n\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Textmagic uses pay-as-you-go plans that start at $0.049 per text message. A 30-day free trial is available.\r\n\r\n\u003ch3 id=\"Twilio for customized SMS marketing\"\u003e7. \u003ca href=\"https://www.twilio.com/en-us\" rel=\"noopener\" target=\"_blank\"\u003eTwilio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Customized SMS marketing\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Twilio business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthetwiliobusinessmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://docs.gupshup.io/docs/bot-platform-twilio-sms\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nTwilio’s approach to business text messaging differs from that of some competitors. Instead of offering a pre-built platform, Twilio provides a programmable API (application programming interface) that allows businesses to integrate text messaging functionalities into their existing applications or workflows.\r\n\r\nThe API facilitates two-way communication with customers through SMS messages. You can create and send marketing campaigns or leverage richer message formats like MMS with pictures or videos. Additionally, Twilio integrates with the WhatsApp Business API, allowing you to reach customers on the messaging app.\r\n\r\nWhile Twilio can be customized, integrating it into existing systems requires some technical knowledge. The tool has software development kits (SDKs) and libraries in various programming languages. It also offers pre-built solutions for common use cases like appointment reminders or verification codes.\r\n\r\nDevelopers can build functionalities for message personalization and automation. Then, marketers can segment customer groups based on specific criteria and tailor messages accordingly. Additionally, the API enables developers to create custom workflows using text messages. This could involve sending automated replies, appointment reminders, or triggered messages based on customer actions.\r\n\r\nTwilio offers real-time message delivery and engagement insights through its API and dashboard. You can generate reports to track key performance metrics like message delivery rates, open rates, and click-through rates. \r\n\r\n\u003ch3\u003eFeatures:\u003c/h3\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eConversational commerce\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eSLAs for messaging channels\u003c/li\u003e\r\n\u003cli\u003ePre-built products and APIs\u003c/li\u003e\r\n\u003cli\u003eCustomization for developers\u003c/li\u003e\r\n\u003cli\u003eCustomer segmentation\u003c/li\u003e\r\n\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Twilio uses pay-as-you-go plans that start at $0.0079 per text message. A 14-day free trial is available.\r\n\r\n\u003cstrong\u003eRecommended reading:\u003c/strong\u003e Learn how \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/212332/twilio-flex/\"\u003eTwilio integrates with Zendesk\u003c/a\u003e.\r\n\r\n\u003ch3 id=\"Salesmsg for sales outreach\"\u003e8. \u003ca href=\"https://www.salesmessage.com/\" rel=\"noopener\" target=\"_blank\"\u003eSalesmsg\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Sales outreach\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Salesmsg business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofsalesmsgbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.salesmessage.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nSalesmsg offers a cloud-based platform companies can use from a web interface or mobile app. The app sidebar contains four tabs: Conversations, Contacts, Broadcasts, and Triggers. Businesses looking for extra features need to integrate Salesmsg with other apps.\r\n\r\nBusinesses can send and receive individual texts or create and launch SMS marketing campaigns to reach a broader audience. It also allows sending MMS messages with pictures or video. Local phone numbers are available to maintain business identity. Users can also opt for toll-free landlines or short codes for sending and receiving texts. Those messages get collected in private and shared inboxes so teams can collaborate on customer interactions.\r\n\r\nSalesmsg’s one-click integration with Outlook and Google enables customers to book appointments; it can also automate text messaging when connected to CRM platforms. With integrations, agents can use Salesmsg to send high volumes of messages and make calls from the same number, so leads and conversions come in real time.\r\n\r\nPersonalization is available via customer segmentation features. This allows businesses to tailor messages to specific groups based on demographics, purchase history, or other relevant criteria. Additionally, companies can personalize individual messages by inserting merge tags that automatically populate details like customer names or purchase details.\r\n\r\nSome basic automation tools also come with the software. Businesses can set up autoresponders to send pre-written replies based on business hours or keywords within received texts. The platform also allows scheduling text messages in advance for promotions or sending reminders.\r\n\r\nFor campaign analysis, Salesmsg provides an analytics dashboard to track key performance metrics like open rates, click-through rates, and overall campaign performance. It also offers reporting features that give insights with details on delivered messages and customer engagement.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eBulk messaging\u003c/li\u003e\r\n\u003cli\u003eVoice call functionality\u003c/li\u003e\r\n\u003cli\u003eContact segmentation\u003c/li\u003e\r\n\u003cli\u003eConversion tracking\u003c/li\u003e\r\n\u003cli\u003eReporting and analytics\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $25 per month for 500 message credits. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"Podium for online review management\"\u003e9. \u003ca href=\"https://www.podium.com/\" rel=\"noopener\" target=\"_blank\"\u003ePodium\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Review management\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the Podium business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofpodiumbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.softwareadvice.co.uk/software/172279/podium\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nPodium’s web-based texting platform can handle plans for small and large businesses in various industries, including automotive, retail, home services, professional services, and healthcare. Every Podium plan has an inbox for all your emails, texts, phone calls, and social media messages. Voicemail transcriptions, automation, integrations, advanced routing, and auto-responses are all available through higher-tier plans, as are unlimited contacts.\r\n\r\nThe texting service offers two-way SMS and bulk texting capabilities. Podium allows agents to manage text conversations alongside channels like calls and web chat within a single inbox. Customer interactions are organized into threaded conversations and can be segmented based on different criteria.\r\n\r\nPersonalization options include targeted messaging based on customer data and the ability to insert personalized details using merge tags. Podium can also send automated messages to customers to request a review after they’ve made a purchase. Businesses can leverage features like automated workflows for appointment reminders and order confirmations, personalized marketing messages for increased conversion rates, and automated responses to common customer inquiries.\r\n\r\nA comprehensive analytics dashboard tracks key performance metrics and generates reports on campaign performance, customer engagement, and return on investment. The platform also enables teams to set SLAs.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n\u003cli\u003eOmnichannel support\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eSLAs for messaging channels\u003c/li\u003e\r\n\u003cli\u003eSecure payment processing\u003c/li\u003e\r\n\u003cli\u003eTextable review invites\u003c/li\u003e\r\n\u003cli\u003eAutomated appointment scheduling\u003c/li\u003e\r\n\u003cli\u003ePayment management via text\u003c/li\u003e\r\n\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $399 per month. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"SlickText for detailed marketing campaigns\"\u003e10. \u003ca href=\"https://www.slicktext.com/\" rel=\"noopener\" target=\"_blank\"\u003eSlickText\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003ePrimary use case: Detailed marketing campaigns\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A product image of the SlickText business text messaging software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotoftheslicktextbusinesstextmessagingsoftware.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ca href=\"https://www.make.com/en/help/app/slicktext\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/center\u003e\r\n\r\nSlickText offers a variety of business text messaging features and functionalities. Marketers can communicate directly with customers via two-way SMS and include pictures or videos. Businesses can use text-to-join shortcodes to subscribe customers to SMS lists, text surveys to gather feedback, and run text-to-win contests. Leads can use a QR code to opt in or use textwords to trigger a pre-written response.\r\n\r\nThe text service for businesses includes automatic URL shortening and a text scheduler. It also provides unlimited contacts and live chat support for users. Pricing for each plan is based on text volume, with higher-volume plans offering more keywords that customers can use to trigger pre-written responses.\r\n\r\nThe web-based platform allows businesses to use a new, dedicated local phone number or acquire a new one. It’s possible to send bulk texts to targeted customer segments or message an entire contact list. Contact management happens by organizing customer interactions with features like threaded conversations to view past interactions.\r\n\r\nBusinesses can also use contact segmentation to personalize customer communications. This is done by tailoring messages to specific customer groups based on demographics, purchase history, or other criteria. Marketers can personalize messages by inserting customer information like name or purchase details. Mobile coupons, loyalty programs, and special offers via text messages are also available.\r\n\r\nCustomer actions or events can trigger pre-programmed text message sequences. These include welcome messages and abandoned cart reminders, among other notes. SlickText offers an analytics dashboard to track actions and key performance metrics like open rates, click-through rates, and website visits generated from text message campaigns. The dashboard can produce reports that detail customer engagement and ROI.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eWorkflow automation\u003c/li\u003e\r\n\u003cli\u003eReporting\u003c/li\u003e\r\n\u003cli\u003eText keywords for signing up\u003c/li\u003e\r\n\u003cli\u003eUnlimited contacts\u003c/li\u003e\r\n\u003cli\u003eSMS autoresponders\u003c/li\u003e\r\n\u003cli\u003eText surveys\u003c/li\u003e\r\n\u003cli\u003eWebsite popups\u003c/li\u003e\r\n\u003cli\u003eShort code texting\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $29 per month for 500 texts and two textwords. A 14-day free trial is available.","tier-copy-image":"\u003ca href=\"/blog/10-customer-experience-kpis/\"\u003eCX KPIs\u003c/a\u003e\r\n","tier-video-id":""},{"tier-copy-headline":"","tier-copy-body":"","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right business texting software","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"To choose a business text messaging platform, consider ease of use, AI, total cost of ownership, scalability, and security.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/graphicandillustrationwithquoteofwhattolookforinmessagingsoftwareprovider.png\" width=100% height=100% /\u003e \r\n\r\nMany companies are still trying to understand how messaging fits within their larger support strategies, which makes it challenging to know what questions to ask a potential messaging platform. Here are a few considerations to help you find the right one for your business.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eEase of use:\u003c/strong\u003e The right platform should have an intuitive design for the end user to minimize training timelines and boost productivity. You should also be able to implement it quickly without technical resources to increase time to value.\u003c/li\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eAI and automation:\u003c/strong\u003e AI helps your agents work smarter and solve customer issues faster, creating more seamless and effective messaging experiences. This can include advanced chatbots, or \u003ca href=\"/blog/ai-agents/\"\u003eAI agents\u003c/a\u003e, that understand and resolve complex queries, freeing up agents for other tasks.\u003c/li\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eTotal cost of ownership:\u003c/strong\u003e A platform that includes everything you need from the get-go keeps costs low by not requiring pricey add-ons later. An out-of-the-box solution also helps you avoid developer fees.\u003c/li\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eScalability:\u003c/strong\u003e Your software should grow alongside your business, not fence it in. Consider whether it’s powerful enough to scale to meet any level of complexity your business may demand in the future.\u003c/li\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e Customer data is collected through business texts. Look for a solution prioritizing \u003ca href=\"/blog/customer-data-privacy/\"\u003ecustomer data privacy\u003c/a\u003e to safeguard consumer information and protect your reputation.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nThe business texting service you need will vary depending on your use case. Marketers will need features like customer segmentation, while service teams might look for options like intelligent triage. With Zendesk, you get a comprehensive messaging service that includes everything you need in one solution.","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions","tier-copy-body":"\u003cdiv class=\"accordion js-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhat are the common use cases for business text messaging?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003e\r\nThe most common use cases for business texting are:\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/blog/customer-service-skills/\"\u003eCustomer service\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eMarketing and promotion\u003c/li\u003e\r\n\t\u003cli\u003eInternal communication\u003c/li\u003e\r\n\t\u003cli\u003e\u003ca href=\"/blog/customer-feedback-hear-voice-customer/\"\u003eCustomer feedback\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eReminders and notifications\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nThese are just a few examples—the key advantage of business text messaging lies in its high open rates and ability to reach customers directly on their mobile devices.\r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhat are the benefits of using a business texting app or service?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eBusinesses texting services help businesses:\r\n\u003cul\u003e\r\n\t\u003cli\u003eProvide fast and convenient \u003ca href=\"/blog/customer-support-vs-customer-service/\"\u003ecustomer support\u003c/a\u003e\u003c/li\u003e\r\n\t\u003cli\u003eSave time and money with automated text responses\u003c/li\u003e\r\n\t\u003cli\u003e\u003ca href=\"/blog/improve-agent-productivity-better-cx/\"\u003eBoost agent productivity\u003c/a\u003e by deflecting phone calls\u003c/li\u003e\r\n\t\u003cli\u003eOffer a \u003ca href=\"/blog/proactive-customer-service/\"\u003eproactive customer experience\u003c/a\u003e by sending notifications and reminders \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhen should businesses use customer texting services?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eYou shouldn’t use texting services to spam customers with promotions or unhelpful mass texts. Instead, use texting to provide value to the customer. For example:\r\n\u003cul\u003e\r\n\t\u003cli\u003eSending time-sensitive updates and alerts, such as delivery notifications or order status updates\u003c/li\u003e\r\n\t\u003cli\u003eOffering customers the option to schedule a text back when phone wait times are long\u003c/li\u003e\r\n\t\u003cli\u003eAllowing customers to reach support at their convenience, enabling them to start and stop conversations when they want to\u003c/li\u003e\r\n\u003c/ul\u003e\r\nIn general, text services benefit any business looking to improve its client communications, customer retention, outreach, and quality of customer service. \r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n","tier-copy-image":"","tier-video-id":""}],"tier-customer-story":"639971","tier-resource-description":"Supplement your knowledge of business text messaging with our resources below and discover additional ways to connect with customers.","tier-resource-links":"\u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eFacebook Messenger for business\u003c/a\u003e \r\n\u003ca href=\"/service/voice/call-center-software/\"\u003eCall center software\u003c/a\u003e\r\n\u003ca href=\"https://www.zendesk.com/service/messaging/apple-business-chat/\"\u003eApple Messages for Business\u003c/a\u003e\r\n\u003ca href=\"/service/voice/inbound-call-center/\"\u003eInbound call center software\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp for Business\u003c/a\u003e \r\n\u003ca href=\"/service/voice/virtual-call-center/\"\u003eVirtual call center software\u003c/a\u003e\r\n\u003ca href=\"/sell/features/email-productivity/\"\u003eEmail automation software\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/live-chat/\"\u003eLive chat software\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/chatbot/\"\u003eAI chatbot software\u003c/a\u003e\r\n\u003ca href=\"/service/ticketing-system/customer-service-management-software/?variantId=27288470837\"\u003eCustomer service software\u003c/a\u003e","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_yoast_wpseo_focuskw":"Business text messaging","_yoast_wpseo_sitemap-html-include":"-","_trash_the_other_posts":"0","tier-hero-subheading":"Try the best business text messaging service to provide customers with fast, personalized, and proactive service over their favorite messaging channels.","_wp_old_date":"2020-12-31","tier-subheading":"A guide to the best text messaging services for business","tier-cta-1-text":"Free trial","tier-cta-1-url":"/register/","tier-hero-description":"Imagine you’re at home, and you feel your phone buzz. It’s a text from one of your favorite retailers about a flash sale. Excited, you text back with a question about sizing for a shirt you liked, only to be met with crickets. Your question is lost in the digital ether, and your shopping momentum grinds to a halt.\r\n\r\nBusiness text messaging software exists so businesses can ensure no inquiry goes unanswered. From tracking and organizing messages to prioritizing responses and crafting personalized replies, a messaging service keeps you in control and helps foster stronger customer relationships.\r\n\r\nBelow, we’ll explore 10 business texting services to help you find the best solution for your text messaging needs.\r\n\r\n\u003ch3\u003eMore in this guide:\u003c/h3\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#What is business text messaging software?\"\u003eWhat is business text messaging software?\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#What makes a great business text messaging app?\"\u003eWhat makes a great business text messaging app?\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#Business text services and apps comparison chart\"\u003eBusiness text services and apps comparison chart\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#The 10 best business text messaging services\"\u003eThe 10 best business text messaging services\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#How to choose the right business texting software\"\u003eHow to choose the right business texting software\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#Try AI-powered business text messaging for free\"\u003eTry AI-powered business text messaging for free\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\r\n\r\n\u003csection\u003e\r\n \u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"accent-box accent-tofu\"\u003e\r\n \u003ch2 id=\"What is business text messaging software?\"\u003eWhat is business text messaging software?\u003c/h2\u003e\r\n \u003cp\u003eTraditional business text messaging software enables companies to send and receive SMS messages from customers, employees, and other stakeholders. However, the business messaging landscape has evolved to include more modern, feature-rich channels like WhatsApp, Messenger, and X DMs, creating a more convenient and engaging customer experience (CX).\r\n\r\nModern messaging software allows you to track, prioritize, and respond to all your messages in one place. AI and automation enable fast, personalized interactions at scale, ensuring efficient and effective communication.\r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/section\u003e\r\n\r\n\u003cspan id=\"Features of incident management tools\"\u003e\u003c/span\u003e","tier-breadcrumb-text":"Business text messaging software","tier-cta-checkbox":"1","tier-cta-headline":"See what business text messaging software can do for you","tier-cta-2-text":"View demo","tier-cta-2-url":"//www.zendesk.com/demo/","tier-center-cta-text":"Free trial","tier-center-cta-url":"//www.zendesk.com/register/","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/Business-text-messaging-service-hero-optimized.jpg","tier-center-screen-checkbox":"1","tier-center-screen-headline":"Try AI-powered business text messaging for free","tier-center-screen-body":"\u003cp\u003eThe right \u003ca href=\"/service/quality-assurance\"\u003einstant messaging platform\u003c/a\u003e goes far beyond traditional SMS. With Zendesk, you can seamlessly integrate messaging into your website or mobile app, connect with popular social channels like WhatsApp and Meta, and enhance business productivity through tools like Slack. This ensures instant, reliable support for your customers, business partners, and employees.\u003c/p\u003e\r\n\r\n\u003cp\u003eZendesk offers advanced AI trained on billions of \u003ca href=\"/blog/5-ways-customer-interaction-can-improve-business/\"\u003ecustomer interactions\u003c/a\u003e—including AI agents, agent assistance tools, and workflow automation—to power every aspect of your messaging. This results in faster, more personalized, and highly efficient conversations, taking your support experience to new heights.\u003c/p\u003e\r\n\r\n\u003cp\u003eManage customer conversations across all your support channels from one place. Plus, everything you need to make those conversations easier—from AI-powered quality assurance to real-time reporting—is just a few clicks away.\u003c/p\u003e","last_modified_by":"alopez","tier-in-page-promo-enable":"1","tier-in-page-promo-img":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofmanworkingonlaptop.png","tier-in-page-promo-headline":"Try messaging software for free","tier-in-page-promo-body":"Start using Zendesk for free in only 30 seconds.","tier-in-page-promo-cta-text":"Free trial","tier-in-page-promo-cta-link":"/register/","canonical":"https://www.zendesk.com/service/voice/text/","seoTitle":"Business text messaging services","seoDescription":"Level up your customer experience and engagement and explore these 10 business text messaging software solutions.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-8.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-8.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/voice/text/","title":"10 best business text messaging services of 2025","publishedAt":"2021-01-07 17:35:47","updatedAt":"2025-04-02 15:05:41","updatedAtFormatted":"April 2, 2025","content":"","related":[{"key":"postBlock-608285","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/blog/Business%2BTexting.jpeg","alt":""},"link":"/blog/business-texting/","title":"How business texting can lead to better customer service","text":"Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service."},{"key":"postBlock-549311","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/awsappfabricfeatured.png","alt":""},"link":"/blog/messaging-partner-guide/","title":"What is a messaging platform? (And what's the best one for your business?)","text":"Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important."},{"key":"postBlock-237011","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/textsupport.jpg","alt":""},"link":"/blog/text-support-get-right-first-time/","title":"Text support: get it right the first time","text":"Including text support as part of your multichannel strategy is a great way to provide better…"},{"key":"postBlock-231621","image":{"src":"https://d26a57ydsghvgx.cloudfront.net/content/resources/library_thumb_webinar_2.png","alt":""},"link":"/blog/delivering-sms-support-text-zendesk-featuring-rapidly-growing-startup-favor/","title":"Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor","text":"On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…"}],"story":{"image":{"alt":"Match Group","src":"https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Match_Group/Match_Beach_Resize.png"},"logoAlt":"Match Group","logoUrl":"https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Match_Group/Match_Group_Logo.png","subHeading":"Match Group taps innovation through conversational messaging ","blockQuote":"“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.” ","personName":"Alice Curry","jobTitle":"VP of Member Services","linkUrl":"/customer/match-group/"},"promo":{"heading":"Try messaging software for free","body":"Start using Zendesk for free in only 30 seconds.","link":{"href":"/register/","size":"small","children":"Free trial"},"image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofmanworkingonlaptop.png"}}},"preview":false,"id":603055,"locale":"us"},"__lang":"us","__namespaces":{"header":{"arialabel_search":"Search","arialabel_toggle":"Toggle Mobile Menu","blog":"Blog","brand_logoname_blog":"Zendesk Blog","brand_subtitle_newsroom":"Company news and announcements","contact_us":"Contact us","dropdown_company":"Company","dropdown_company_about":"About us","dropdown_company_accessibility":"Accessibility Plan","dropdown_company_careers":"Careers","dropdown_company_dei":"Diversity \u0026 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updates","dropdown_resources_whats_new_title":"What’s New with Zendesk","dropdown_solutions":"Solutions","dropdown_solutions_conv_crm_subtitle":"Create lasting customer relationships","dropdown_solutions_conv_crm_title":"Conversational CRM","dropdown_solutions_enterprise_subtitle":"Have conversations at scale","dropdown_solutions_enterprise_title":"Enterprise","dropdown_solutions_helpdesk_subtitle":"Treat employees like customers","dropdown_solutions_helpdesk_title":"Employee experience","dropdown_solutions_industries_subtitle":"Meet your market’s needs","dropdown_solutions_industries_title":"Industries","dropdown_solutions_smb_subtitle":"Grow without growing pains","dropdown_solutions_smb_title":"Small \u0026 medium businesses","dropdown_solutions_startups_subtitle":"Get off on the right foot","dropdown_solutions_startups_title":"Startups","dropdowns_customer_service_pricing_subtitle":"The complete customer service solution","dropdowns_customer_service_pricing_title":"Zendesk for customer service","dropdowns_customer_service_title":"Zendesk for customer service","dropdowns_employee_service_pricing_subtitle":"The modern employee service solution","dropdowns_employee_service_pricing_title":"Zendesk for employee service","dropdowns_employee_service_subtitle":"Treat employees like customers","dropdowns_employee_service_title":"Zendesk for employee service","dropdowns_sell_subtitle":"The modern sales solution","dropdowns_sell_title":"Zendesk for sales","dropdowns_service_subtitle":"The complete service solution","dropdowns_service_title":"Zendesk for service","expand_trigger_mobile":"More","marketplace":"Marketplace","mobile_trial_cta":"Start free trial","navlink_customers":"Customer Story","navlink_demo":"Demo","navlink_local_help_center_title":"Product support","navlink_zendesk_help_center_title":"Zendesk Help center","newsroom":"Newsroom","newsroom_navlink_media":"Media resources","newsroom_navlink_press_releases":"Press releases","primary_btn":"Free trial","primary_btn_blog":"Start free trial","primary_btn_newsroom":"Contact","return_to_homepage":"Go to Zendesk homepage","secondary_btn_demo":"Watch demo","secondary_btn_login":"Sign in","secondary_btn_pricing":"Buy now","skip_to_main_content":"Skip to main content"},"footer":{"col_company":"Company","col_company_about":"About us","col_company_accessibility":"Accessibility Plan","col_company_careers":"Careers","col_company_contact":"Contact us","col_company_dei":"Diversity \u0026 Inclusion","col_company_events":"Events","col_company_investor":"Investors","col_company_legal":"Legal","col_company_newsroom":"Newsroom","col_company_press":"Press","col_company_sitemap":"Sitemap","col_company_status":"System status","col_company_sustainability":"Sustainability","col_favorite":"Favorite Things","col_favorite_benchmark":"Zendesk Benchmark","col_favorite_crm":"CRM software guide","col_favorite_cx_trends":"Customer Experience Trends","col_favorite_enterprise":"Zendesk for Enterprise","col_favorite_experience_research_panel":"Join our research panel","col_favorite_gartner":"Gartner CRM Magic Quadrant","col_favorite_smb":"Zendesk for Small Business","col_favorite_startups":"Zendesk for Startups","col_favorite_what_is_crm":"What is CRM?","col_favorite_what_is_zendesk":"What is Zendesk","col_features":"Top Features","col_features_adpp":"Advanced Data Privacy and Protection","col_features_analytics":"Reporting \u0026 analytics","col_features_community_forum":"Community forums","col_features_community_software":"Forum software","col_features_customer_service_software":"Customer service software","col_features_help_center":"Help center","col_features_help_desk_software":"Help desk software","col_features_knowledge_base":"Knowledge base","col_features_live_chat":"Live chat software","col_features_messaging":"Messaging \u0026 live chat","col_features_qualityassurance":"Quality assurance","col_features_service_help_desk_ticketing_software":"Help desk ticketing 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