Frequently Asked Questions (FAQs) | Fios TV Services

<!DOCTYPE HTML> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <link rel="preconnect" href="https://cdn.cookielaw.org"/> <link rel="preconnect" href="https://solutions.invocacdn.com"/> <link rel="preconnect" href="https://js-agent.newrelic.com/"/> <link rel="preconnect" href="https://resources.digital-cloud.medallia.com/"/> <link rel="preconnect" href="https://www.googletagmanager.com"/> <link rel="preconnect" href="https://connect.facebook.net"/> <link rel="preconnect" href="https://lpcdn.lpsnmedia.net"/> <link rel="preconnect" href="https://vzwb.15gifts.com/"/> <link rel="preload" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves/clientlibs/main.css" as="style" type="text/css"/> <link rel="preload" as="font" type="font/woff2" href="https://scache2.vzw.com/globalnav/fonts/verizon-nhg/VerizonNHGeDS-Bold.woff2" crossorigin/> <link rel="preload" as="font" type="font/woff2" href="https://scache1.vzw.com/globalnav/fonts/verizon-nhg/VerizonNHGeDS-Regular.woff2" crossorigin/> <link rel="preload" as="style" type="text/css" href="https://www.verizon.com/etc/designs/vzwcom/gnav20/core.css" fetchpriority="low"/> <link rel="preload" as="script" type="text/javascript" href="https://www.googletagmanager.com/gtm.js?id=GTM-W2VN2CQ" crossorigin="anonymous"/> <link rel="preload" as="script" type="text/javascript" href="https://www.googletagmanager.com/gtag/js?id=G-E3PK2MPLW2" crossorigin="anonymous"/> <link rel="preload" as="script" type="text/javascript" href="https://www.googletagmanager.com/gtag/js?id=G-12R1DX1LX7&l=dataLayer&cx=c" crossorigin="anonymous"/> <link rel="preload" as="script" type="text/javascript" href="https://vzwb.15gifts.com/leap/web/v2.99.4-fe14b59-vzwb/vendors.partner.js" crossorigin="anonymous"/>  <link rel="preload" href="https://ajax.googleapis.com/ajax/libs/jquery/3.7.1/jquery.min.js" as="script" type="text/javascript" fetchpriority="low"/> <link rel="preload" href="/business/etc.clientlibs/ves/clientlibs/main/resources/scripts/nr.js" as="script" type="text/javascript" fetchpriority="low"/> <link rel="preload" href="/business/etc.clientlibs/ves-cake/js.js" as="script" type="text/javascript" fetchpriority="low"/> <link rel="preload" href="/business/etc.clientlibs/ves/clientlibs/main.js" as="script" type="text/javascript" fetchpriority="low"/> <link rel="preload" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves-cake/css.css" as="style" type="text/css" fetchpriority="low"/>  <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1, maximum-scale=5.0"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <link rel="canonical" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/"/> <title>Frequently Asked Questions (FAQs) | Fios TV Services | Verizon Business</title> <meta name="path" content="Find answers to your questions about Fios TV equipment return, adjusting video settings, applying guide filters, timeout durations, and more. "/> <meta name="description" content="Find answers to your questions about Fios TV equipment return, adjusting video settings, applying guide filters, timeout durations, and more. "/> <meta content="Frequently Asked Questions (FAQs) | Fios TV Services " property="og:title"/> <meta content="Find answers to your questions about Fios TV equipment return, adjusting video settings, applying guide filters, timeout durations, and more. " property="og:description"/> <meta content="Verizon Business" property="og:site_name"/> <meta content="website" property="og:type"/> <meta content="en" property="og:locale"/> <meta content="@VerizonBusiness" property="twitter:site"/> <meta content="summary_large_image" property="twitter:card"/> <meta content="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" property="og:url"/> <link rel="stylesheet" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves/clientlibs/main.css" type="text/css"> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/3.7.1/jquery.min.js"></script> <meta name="locale" content="en"/> <link rel="icon" type="image/x-icon" href="https://www.verizon.com/favicon.ico"/> <link href="/business/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="en-us" rel="alternate" /><link href="/business/de-de/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="de-de" rel="alternate" /><link href="/business/en-au/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="en-au" rel="alternate" /><link href="/business/en-gb/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="en-gb" rel="alternate" /><link href="/business/en-nl/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="en-nl" rel="alternate" /><link href="/business/en-sg/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="en-sg" rel="alternate" /><link href="/business/fr-fr/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="fr-fr" rel="alternate" /><link href="/business/ja-jp/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/" hreflang="ja-jp" rel="alternate" /> <meta https-equiv="content-language" content="en-us"/> <style>.cup.usOnly { display:none; }</style>   <script type="text/javascript" src="/business/etc.clientlibs/ves/clientlibs/main/resources/scripts/nr.js" async></script> <script> var pagequery = location.search; if (typeof newrelic == 'object') { newrelic.setCustomAttribute('querystring', pagequery); } </script>   <script> var digitalData = window.digitalData || { pageInfo: {}, page: {}, internalCampaignInfo: {}, visitorProfile: {}, userProfile: {}, formInfo: {}, filterInfo: {}, CommunicationInfo: {} }; // line 5 - 32 digitalData.pageInfo.pageName = 'vbg:na:us:en:support:equipment-devices-services:fios-tv-services:frequently-asked-questions'; digitalData.pageInfo.siteSectionsLevel1 = 'Business';digitalData.pageInfo.siteSectionsLevel2 = 'support';digitalData.pageInfo.siteSectionsLevel3 = 'equipment-devices-services';digitalData.pageInfo.siteSectionsLevel4 = 'fios-tv-services';digitalData.pageInfo.siteSectionsLevel5 = 'frequently-asked-questions'; digitalData.pageInfo.siteSectionsLevel5 = 'Business:support:equipment-devices-services:fios-tv-services:frequently-asked-questions'; digitalData.pageInfo.MarketoID = "undefined"; digitalData.pageInfo.MarketoStatus = "undefined"; digitalData.pageInfo.url = window.location.href; digitalData.pageInfo.pageurl = '/business/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/'; digitalData.pageInfo.seoStrategyPageName = 'Frequently Asked Questions'; digitalData.pageInfo.pageType = 'undefined'; digitalData.pageInfo.pageSubType = 'undefined'; digitalData.pageInfo.languageSelected = 'en'; digitalData.pageInfo.siteName = 'Verizon Business Group'; digitalData.pageInfo.brand = 'vbg'; digitalData.pageInfo.country = 'us'; digitalData.pageInfo.region = 'na'; digitalData.pageInfo.renderedExperience = (window.innerWidth > 1200) ? "large" : ((window.innerWidth < 768) ? "small" : "medium"); digitalData.pageInfo.viewport = window.innerWidth + "x" + window.innerHeight; digitalData.pageInfo.orientation = (window.innerWidth < window.innerHeight) ? "Portrait" : "Landscape"; // line 39 digitalData.internalCampaignInfo.internalSearchNumberOfResults = "undefined"; // line 42 - 47 digitalData.visitorProfile.userProfileStateAuthentication = "undefined"; digitalData.visitorProfile.userLoginStart = "undefined"; digitalData.visitorProfile.userLoginComplete = "undefined"; digitalData.visitorProfile.userRegistrationStart = "undefined"; digitalData.visitorProfile.userRegistrationComplete = "undefined"; digitalData.visitorProfile.zipCode = ""; // line 81 - 85 digitalData.formInfo.formName = "undefined"; digitalData.formInfo.formType = "undefined"; digitalData.formInfo.formGate = "undefined"; digitalData.formInfo.formFieldName = "undefined"; digitalData.formInfo.errorMessage = "undefined"; // line 89 - 91 digitalData.filterInfo.filterType = "undefined"; digitalData.filterInfo.filterValue = "undefined"; digitalData.filterInfo.filterSelected = "undefined"; // line 95 - 98 digitalData.CommunicationInfo.communicationType = "undefined"; digitalData.CommunicationInfo.communicationType = "undefined"; digitalData.CommunicationInfo.surveyId = "undefined"; digitalData.pageInfo.chatOff='true'; </script> <script> if (window.self === window.top || window.frameElement.getAttribute("id") != 'pfFrame' ) { var launchtag = document.createElement("script"); launchtag.setAttribute('src', '//assets.adobedtm.com/96f174b1df1f/841b4e3cdb43/launch-e41e5dabca84.min.js'); launchtag.setAttribute('async', ''); launchtag.setAttribute('defer', ''); document.getElementsByTagName("head")[0].appendChild(launchtag); } </script>    <script> if (true) { if (typeof(dataLayer)=="undefined") { dataLayer=[]; } dataLayer.push({'chat_off':true}); } (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.defer=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-W2VN2CQ'); </script>  </head> <body class=" page hide-breadcrumb-social">  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W2VN2CQ" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <script type='application/ld+json'> {"@context": "http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"name":"Business","@id":"https://www.verizon.com/business/"}},{"@type":"ListItem","position":2,"item":{"name":"Support","@id":"https://www.verizon.com/business/support/"}},{"@type":"ListItem","position":3,"item":{"name":"Equipment, Devices and Services","@id":"https://www.verizon.com/business/support/equipment-devices-services/"}},{"@type":"ListItem","position":4,"item":{"name":"Fios TV Services","@id":"https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/"}},{"@type":"ListItem","position":5,"item":{"name":"Frequently Asked Questions","@id":"https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/frequently-asked-questions/"}}]} </script>  <header role="banner" data-gnav="smb"> <link rel="stylesheet" type="text/css" href="https://www.verizon.com/etc/designs/vzwcom/gnav20/core.css"/> <style> header { overflow:visible;min-height:69px; } .gnav20-ribbontext+div .gnav20-main { min-height: 80px; } </style> <div id="vz-gh20"></div> <script type="text/javascript"> var gnavdl = {"host":"https://www.verizon.com","bu":"smb", "appid":"unified", "variation":"", "impltype":"NOTssi", "json":"", "yextSearchURL":""} if (typeof(MP)=="undefined"){ window.MP={init:function(){}} }; function checkNav() { var t=document.getElementById("vz-gh20"); if (t && !t.children.length) { if (typeof(gnav20)!="undefined" && !gnav20.context){ gnav20.context=gnavdl.bu+gnavdl.appid+gnavdl.variation; console.log("nav missing"); gnav20.loadHeader(gnav20.context); } } } function checkNavt() { setTimeout(checkNav,2750); } if (gnavdl.bu){ document.addEventListener("DOMContentLoaded",function(){ if (typeof(gnav20)=="undefined") { var j=document.createElement("script"); //j.src=[gnavdl.host,"etc/designs/vzwcom/gnav20",gnavdl.bu+".js"].join("/"); j.src=["" ,"business/ngnav",gnavdl.bu+".js"].join("/"); j.async=true; j.onload=checkNavt; document.head.appendChild(j); } }); } </script> </header> <div id="main" role="main" class="generic-page"> <div class="generic-content"> <div class="experiencefragment"> <head> </head> <div class="cakeContent"> <div id="Cc3dd" class="Cc3dd contain indent cup half"> <style type="text/css"> </style> <div class="aspect askinny"> <div class="plate Cc3dd half nobg "> <div class="primary top empty"> </div> <div class="secondary top"> <div class="text align-right mw "> <p><b>Need to contact sales?</b> <a class="primary button vz-button-link" href="/business/contact-us/phone/" data-title="Contact Verizon Business Sales" data-loc="Content:Button:Search:Get Started">Get Started</a></p> </div> </div> </div> </div> </div>  </div> <div class="hardCode"> </div> <div class="cakeContent"> <div id="Cffff1cb7" class="Cffff1cb7 contain indent cup quart" aria-labelledby="hCffff1cb7" role="region"> <style type="text/css"> </style> <div class="plate Cffff1cb7 quart nobg "> <div class="primary top empty"> </div> <div class="secondary top"> <p id="hCffff1cb7" class="headS align-left bold mw"><span class="suptitle"></span>聽</p> <div class="text align-"> <div class="hardCode"> <style type="text/css">.searchsupport { max-width: 640px; margin-top: 0; border-bottom: solid 1px #000; position: relative; } .searchsupport input { border:none; width: 100%; font-size: 20px; padding: 9px 40px 9px 12px; box-sizing:border-box;} .searchsupport input::placeholder { color: #6F7171; opacity:1; font-weight: bold; font-size: 24px; position: relative; left:-12px;} .searchsupport input:focus::placeholder { left:0; } .searchsupport svg { display:block; position: absolute; right:12px; top:16px; width: 20px; height: 20px; } @media (max-width: 760px) { p#hCffff1cb7 { display: none; } } </style> <link rel="stylesheet" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves-cake/css.css" type="text/css"> <script type="text/javascript" src="/business/etc.clientlibs/ves-cake/js.js" async=""></script> <form class="searchsupport" role="search" method="get" action="https://www.verizon.com/onesearch/search"><input type="search" name="q" placeholder="How can we help?" aria-label="Conduct a search"> <svg xmlns="http://www.w3.org/2000/svg"><rect fill="none" width="20" height="20"></rect><path fill="#000" d="M18.9,18.1l-6-6c1-1.2,1.6-2.8,1.6-4.3c0-3.7-3-6.8-6.8-6.7S1,4.1,1,7.8s3,6.8,6.8,6.7c1.6,0,3.1-0.6,4.4-1.6 l6,6L18.9,18.1z M7.8,13.4c-3.1,0-5.6-2.5-5.6-5.6s2.5-5.6,5.6-5.6c3.1,0,5.6,2.5,5.6,5.6c0,0,0,0,0,0C13.4,10.9,10.9,13.4,7.8,13.4 C7.8,13.4,7.8,13.4,7.8,13.4z"></path></svg> <input type="hidden" name="ES" value="support"><input type="hidden" name="source" value="business"></form> <script type="text/javascript">$(document).ready(function(){ $(".cup span.suptitle").text($(".cup.pagenav div.nav li.l0:last").text().replace(/ *overview/i,"")); }); </script> </div> </div> </div> </div> </div>  </div> </div> <div class="cakeContainer"> <div id="Cffffdf8b" class="Cffffdf8b contain cup full gapbelow pagenav" data-label="FAQs"> <style> </style> <div class="plate Cffffdf8b quart3 narrow"> <div class="secondary indent left nav"> <div class="pnav align-left " role="navigation"> <input type="checkbox" aria-label="Navigation"/> <ul> <li class="l0"><a class="back link vz-text-link" data-loc="Content:Nav:L0:Support" href="https://www.verizon.com/business/support/">Support</a></li> <li class="l0 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Equipment, Devices and Services" href="https://www.verizon.com/business/support/equipment-devices-services/">Equipment, Devices and Services</a> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Wireless Devices" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/learn-about-device/">Wireless Devices</a> <input type="checkbox" aria-label="Expand menu" value="2"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Learn about my device" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/learn-about-device/">Learn about my device</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Get eSIM support" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/esim-support/">Get eSIM support</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Unlock my wireless device" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/unlock-device/">Unlock my wireless device</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::User Guide Library" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/user-guide-library/">User Guide Library</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Bring Your Number to Verizon FAQs" href="https://www.verizon.com/business/support/equipment-devices-services/wireless-devices/bring-your-number/">Bring Your Number to Verizon FAQs</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Routers" href="https://www.verizon.com/business/support/equipment-devices-services/routers/">Routers</a> <input type="checkbox" aria-label="Expand menu" value="3"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon Router" href="https://www.verizon.com/business/support/equipment-devices-services/routers/verizon-router/">Verizon Router</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios Router" href="https://www.verizon.com/business/support/equipment-devices-services/routers/fios-router/">Fios Router</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios Quantum Gateway" href="https://www.verizon.com/business/support/equipment-devices-services/routers/fios-quantum-gateway/">Fios Quantum Gateway</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Actiontec GT784WNV" href="https://www.verizon.com/business/support/equipment-devices-services/routers/actiontec-gt784wnv/">Actiontec GT784WNV</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::D-Link 2750B Gateway" href="https://www.verizon.com/business/support/equipment-devices-services/routers/d-link-2750b-gateway/">D-Link 2750B Gateway</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon Internet Gateway Business FSNO21VA" href="https://www.verizon.com/business/support/equipment-devices-services/routers/verizon-internet-gateway-business-fsno21va/">Verizon Internet Gateway Business FSNO21VA</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon Business Internet Gateway ASK-NCM1100E" href="https://www.verizon.com/business/support/equipment-devices-services/routers/verizon-business-internet-gateway-ask-ncm1100e/">Verizon Business Internet Gateway ASK-NCM1100E</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon Internet Gateway for Business (ASK-NCQ1338E)" href="https://www.verizon.com/business/support/equipment-devices-services/routers/verizon-internet-gateway-for-business-ask-ncq1338e/">Verizon Internet Gateway for Business (ASK-NCQ1338E)</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Arris NVG558 LTE Router" href="https://www.verizon.com/business/support/equipment-devices-services/routers/arris-nvg558-lte-router/">Arris NVG558 LTE Router</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Discontinued networking equipment" href="https://www.verizon.com/business/support/equipment-devices-services/routers/discontinued-networking-equipment/">Discontinued networking equipment</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Extenders" href="https://www.verizon.com/business/support/equipment-devices-services/internet-extenders/verizon-wifi-extender/">Extenders</a> <input type="checkbox" aria-label="Expand menu" value="4"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon Wi-Fi Extender" href="https://www.verizon.com/business/support/equipment-devices-services/internet-extenders/verizon-wifi-extender/">Verizon Wi-Fi Extender</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios Extender" href="https://www.verizon.com/business/support/equipment-devices-services/internet-extenders/fios-extender/">Fios Extender</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios Network Extender WCB6200Q" href="https://www.verizon.com/business/support/equipment-devices-services/internet-extenders/fios-extender-wcb6200q/">Fios Network Extender WCB6200Q</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Wi-Fi Extender" href="https://www.verizon.com/business/support/equipment-devices-services/internet-extenders/wifi-extender/">Wi-Fi Extender</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Traditional Phones and VoIP" href="https://www.verizon.com/business/support/equipment-devices-services/traditional-phones/getting-started/">Traditional Phones and VoIP</a> <input type="checkbox" aria-label="Expand menu" value="5"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Business Digital Voice" href="https://www.verizon.com/business/support/equipment-devices-services/traditional-phones/getting-started/">Business Digital Voice</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Troubleshoot your traditional phone" href="https://www.verizon.com/business/support/equipment-devices-services/traditional-phones/troubleshooting/">Troubleshoot your traditional phone</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Learn about calling features" href="https://www.verizon.com/business/support/equipment-devices-services/traditional-phones/calling-features/">Learn about calling features</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::User Guide Library" href="https://www.verizon.com/business/support/equipment-devices-services/traditional-phones/user-guide-library/">User Guide Library</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Fios TV Equipment" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/">Fios TV Equipment</a> <input type="checkbox" aria-label="Expand menu" value="6"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV One Set-Top Box" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/fios-tv-one-set-top-box/">Fios TV One Set-Top Box</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Additional Set-Top Boxes and DVRs" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/additional-set-top-boxes-and-dvrs/">Additional Set-Top Boxes and DVRs</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Remote Controls" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/remote-controls/">Remote Controls</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Digital Adapters" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/digital-adapters/">Digital Adapters</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::CableCARD" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/cablecards/">CableCARD</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::eSATA Storage Devices" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/esata-storage-devices/">eSATA Storage Devices</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Quick reference setup steps for common TV brands" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/quick-reference-setups/">Quick reference setup steps for common TV brands</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Accessibility" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/accessibility/">Accessibility</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::DVR patent information" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/dvr-patent-information/">DVR patent information</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Verizon's Small Networking Equipment (SNE) Energy Information" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-equipment/small-networking-energy-information/">Verizon's Small Networking Equipment (SNE) Energy Information</a> </li> </ul> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Equipment returns" href="https://www.verizon.com/business/support/equipment-devices-services/equipment-return/">Equipment returns</a> </li> <li class="l1 "> <a class="vz-text-link" data-loc="Content:Nav:L1:Internet Services" href="https://www.verizon.com/business/support/equipment-devices-services/internet-services/basic-internet/">Internet Services</a> <input type="checkbox" aria-label="Expand menu" value="8"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Basic Internet" href="https://www.verizon.com/business/support/equipment-devices-services/internet-services/basic-internet/">Basic Internet</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios Internet" href="https://www.verizon.com/business/support/equipment-devices-services/internet-services/fios-internet/">Fios Internet</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Frequently Asked Questions" href="https://www.verizon.com/business/support/equipment-devices-services/internet-services/frequently-asked-questions/">Frequently Asked Questions</a> </li> </ul> </li> <li class="l1 active "> <a class="vz-text-link" data-loc="Content:Nav:L1:Fios TV Services" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/fios-tv-installation/">Fios TV Services</a> <input type="checkbox" aria-label="Expand menu" value="9" checked="active"/> <ul> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV installation" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/fios-tv-installation/">Fios TV installation</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV Required Equipment " href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/require-equipment/">Fios TV Required Equipment </a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV message center " href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/message-center/">Fios TV message center </a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV Troubleshooting" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/troubleshooting/">Fios TV Troubleshooting</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV Features" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/tv-features/">Fios TV Features</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::View Fios TV Programming" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/tv-programming/">View Fios TV Programming</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Local Franchise Authority Contact Information" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/local-franchise-authority/">Local Franchise Authority Contact Information</a> </li> <li class="l2 "> <a class="vz-text-link" data-loc="Content:Nav::Fios TV Annual Notice" href="https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/annual-notices/">Fios TV Annual Notice</a> </li> <li class="l2 active current"> <a class="vz-text-link" data-loc="Content:Nav::Frequently Asked Questions">Frequently Asked Questions</a> <ul> </ul> </li> </ul> </li> </ul> </div> </div> <div class="primary " data-n="2"> <h1 id="hCffffdf8b" class="headM align-left bold mw10">FAQs</h1> <div class="anchor full"> <div id="Cffffc666" class="Cffffc666 contain cup full accordion"> <style> </style> <div class="primary " data-n="6"> <div class="accordion "> <input type="checkbox" id="aCffffb565" name="Cffffc666" aria-label="How do I return equipment?"/><label class="vz-text-link " tabindex="0" id="label_aCffffb565" for="aCffffb565" onClick="this.blur()"><h5>How do I return equipment?</h5> </label> <div> <div id="Cffffb565" class="Cffffb565 contain indent cup full" data-label="How do I return equipment?"> <a name="how-do-i-return-equipment" data-name="how-do-i-return-equipment" id="how-do-i-return-equipment"></a> <div class="plate full Cffffb565"> <div class="fullcontent"> <div class="text align- mw "> <p>To avoid being billed an unreturned equipment charge, please return all your Verizon Fios TV equipment within 30 days of the day your service is disconnected.</p> <p>To return your equipment:</p> <ol> <li>Return rented equipment to the Verizon or the UPS Store <a href="https://www.verizon.com/stores/storesearchresults/?fios=y&lat=38.814645&long=-77.595469" target="_blank" rel="noopener">nearest you</a></li> <li>You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon. Be sure to get a receipt for your records</li> <li>Contact Verizon at <a href="tel:18008374966">1.800.Verizon</a> (<a href="tel:18008374966">1-800-837-4966</a>) if you have any questions.</li> </ol> <p>View <a href="https://www.verizon.com/business/resources/factsheets/unreturned-equipment-charge.pdf" target="_blank" rel="noopener">unreturned equipment pricing</a>.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCa2a2" name="Cffffc666" aria-label="Can I adjust the video behind the guide?"/><label class="vz-text-link " tabindex="0" id="label_aCa2a2" for="aCa2a2" onClick="this.blur()"><h5>Can I adjust the video behind the guide?</h5> </label> <div> <div id="Ca2a2" class="Ca2a2 contain indent cup full" data-label="Can I adjust the video behind the guide?"> <a name="can-i-adjust-the-video-behind-the-guide" data-name="can-i-adjust-the-video-behind-the-guide" id="can-i-adjust-the-video-behind-the-guide"></a> <div class="plate full Ca2a2"> <div class="fullcontent"> <div class="text align- mw "> <p>By default, the guide is set to be transparent with video playing in the background. If you want to change it to a picture in picture view, navigate to <b>Menu > Guide > Settings > Guide Background Video > Picture</b> in Picture. If you prefer no video with your guide, select <b>Background Off</b>.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff565f" name="Cffffc666" aria-label="Why don鈥檛 my guide filters apply to each of my viewing sessions?"/><label class="vz-text-link " tabindex="0" id="label_aCffff565f" for="aCffff565f" onClick="this.blur()"><h5>Why don鈥檛 my guide filters apply to each of my viewing sessions?</h5> </label> <div> <div id="Cffff565f" class="Cffff565f contain indent cup full" data-label="Why don鈥檛 my guide filters apply to each of my viewing sessions?"> <a name="why-don鈥檛-my-guide-filters-apply-to-each-of-my-viewing-sessions" data-name="why-don鈥檛-my-guide-filters-apply-to-each-of-my-viewing-sessions" id="why-don鈥檛-my-guide-filters-apply-to-each-of-my-viewing-sessions"></a> <div class="plate full Cffff565f"> <div class="fullcontent"> <div class="text align- mw "> <p>Filters let each user customize the viewing experience each time. If you want to enable or disable your applied guide filters for your next viewing session, navigate to <b>Menu > Guide > Settings > Last Viewed Guide State</b> and select <b>Enable</b> or <b>Disable</b>.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aC5b7" name="Cffffc666" aria-label="Can I change the timeout duration on the channel info bar when I tune to a channel?"/><label class="vz-text-link " tabindex="0" id="label_aC5b7" for="aC5b7" onClick="this.blur()"><h5>Can I change the timeout duration on the channel info bar when I tune to a channel?</h5> </label> <div> <div id="C5b7" class="C5b7 contain indent cup full" data-label="Can I change the timeout duration on the channel info bar when I tune to a channel?"> <a name="can-i-change-the-timeout-duration-on-the-channel-info-bar-when-i-tune-to-a-channel" data-name="can-i-change-the-timeout-duration-on-the-channel-info-bar-when-i-tune-to-a-channel" id="can-i-change-the-timeout-duration-on-the-channel-info-bar-when-i-tune-to-a-channel"></a> <div class="plate full C5b7"> <div class="fullcontent"> <div class="text align- mw "> <p>You can adjust timeout duration for the channel info bar on channel tune and channel change by navigating to <b>Menu > Guide > Settings > Channel Info Bar Timeout</b>.</p> <p>* Note: If you change the channel info bar timeout to 0, no information will be displayed on channel tune and channel change.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCc5bb" name="Cffffc666" aria-label="Why does the Last button bring up a menu?"/><label class="vz-text-link " tabindex="0" id="label_aCc5bb" for="aCc5bb" onClick="this.blur()"><h5>Why does the Last button bring up a menu?</h5> </label> <div> <div id="Cc5bb" class="Cc5bb contain indent cup full" data-label="Why does the Last button bring up a menu?"> <a name="why-does-the-last-button-bring-up-a-menu" data-name="why-does-the-last-button-bring-up-a-menu" id="why-does-the-last-button-bring-up-a-menu"></a> <div class="plate full Cc5bb"> <div class="fullcontent"> <div class="text align- mw "> <p>The <b>Last Watched Rail</b> lets you return to anything you were watching during your current viewing session or the last time you watched TV. This feature can be adjusted by navigating to <b>Menu > Settings > System > Television > Last Watched Rail</b>. You can enable the Last Watched Rail or disable it to go back to the traditional Last button which lets you return to where you were previously.</p> </div> </div> </div> </div> </div> <input type="checkbox" id="aCffff822f" name="Cffffc666" aria-label="How do I report a concern or problem with closed captioning?"/><label class="vz-text-link " tabindex="0" id="label_aCffff822f" for="aCffff822f" onClick="this.blur()"><h5>How do I report a concern or problem with closed captioning?</h5> </label> <div> <div id="Cffff822f" class="Cffff822f contain indent cup full" data-label="How do I report a concern or problem with closed captioning?"> <a name="how-do-i-report-a-concern-or-problem-with-closed-captioning" data-name="how-do-i-report-a-concern-or-problem-with-closed-captioning" id="how-do-i-report-a-concern-or-problem-with-closed-captioning"></a> <div class="plate full Cffff822f"> <div class="fullcontent"> <div class="text align- mw "> <p>If you have a concern with closed captioning on a program you are currently watching, please contact us via email at <a href="mailto:videoclosedcaption@verizon.com">videoclosedcaption@verizon.com</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div>  <head> </head> <div class="cakeContainer"> <div id="C2512" class="C2512 contain cup full padabove padbelow columns"> <style> .C2512 .scroller .items { width: 100%; } @media (max-width: 760px) {.C2512 .scroller .items { width: 100%; }} @media (min-width: 1280px) { .C2512 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="1"> <div class="columns mStack"> <div class="crow c1 full nobg" data-n="1"> <div id="Cffffde51" class="Cffffde51 contain cup full gaap gapabove gapbelow columns" data-label="Existing customer"> <style> .background.Cffffde51 { background-color:#F6F6F6; background-position:center; background-size:contain; } .Cffffde51 .scroller .items { width: 75%; } @media (max-width: 760px) {.Cffffde51 .scroller .items { width: 300%; }} @media (min-width: 1280px) { .Cffffde51 .scroller.bleed .items { width: calc(75 * 12.8px + 100vw - 1304px); } </style> <div class="background Cffffde51 flush light "> </div> <div class="fullcontent light "> <h2 id="hCffffde51" class="headS align-left bold mw12"><div class="eyebrow"><br /></div>Existing customer?</h2> <div class="text align-left mw12 "> <p>Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.</p> </div> </div> <div class="primary light" data-n="3"> <div class="columns mStack"> <div class="crow c4 full gaap light " data-n="3"> <div id="C3bd" class="C3bd contain indent cup full"> <style type="text/css"> </style> <div class="plate C3bd full nobg "> <div class="primary top"> <div class="text align-left mw "> <p><b>Manage account<br>  </b></p> </div> <div class="ctas align-left"> <a id="lC9d14" class="trans button vz-button-link" target="_blank" href="https://mblogin.verizonwireless.com/account/business/login/unifiedlogin" data-loc="Content:Button:Support::Sign in" aria-labelledby="lC9d14 hCffffde51">Sign in</a> </div> </div> </div> </div>  <div id="C341" class="C341 contain indent cup full"> <style type="text/css"> </style> <div class="plate C341 full nobg "> <div class="primary top"> <div class="text align-left mw "> <p><b>Manage equipment<br>  </b></p> </div> <div class="ctas align-left"> <a id="lCcd70" class="trans button vz-button-link" target="_blank" href="https://thingspace.verizonwireless.com/Portal/manage/dashboard?source=mbucrm" data-loc="Content:Button:Support::Manage Router" aria-labelledby="lCcd70 hCffffde51">Manage Router</a> </div> </div> </div> </div>  <div id="Cffff99ec" class="Cffff99ec contain indent cup full"> <style type="text/css"> </style> <div class="plate Cffff99ec full nobg "> <div class="primary top"> <div class="text align-indent mw "> <p><b>Customer Learning Portal</b></p> </div> <div class="ctas align-indent"> <a id="lC4a5b" class="trans button vz-button-link" target="_blank" href="https://customertraining.verizon.com/" data-loc="Content:Button:Support::Open portal" aria-labelledby="lC4a5b hCffffde51">Open portal</a> </div> </div> </div> </div>  </div> </div> </div> </div>  </div> </div> </div> </div>  </div> <div class="cakeContent"> </div> </div> </div> </div> </div>  </div> </div> <script src="/business/etc.clientlibs/ves-cake/js.js"></script> <div class="disclaimer"> <div class="disclaimer"></div> </div> </div> <script src="/business/etc.clientlibs/ves/clientlibs/main.js"></script> <script type="text/javascript"> if (typeof newrelic == 'object' && typeof(pagequery) == "undefined") { newrelic.setCustomAttribute('querystring', location.search); } </script> <style> #stitslide {display:none;width:300px;border:2px solid #000;position:fixed;bottom:0;left:0;margin-left: -300px;padding:0;background-color:#000;border-top-right-radius: 12px;box-shadow: 2px -2px 20px #999;z-index:100;} #stitslide div#c {padding:20px;} #stitslide.dark * {color: #fff;outline-color: #ccc; } #stitslide .button {display: block;position: relative;width: auto;min-width: 96px;padding: 10px 24px;margin: 6px 12px 6px 0;outline-offset: 3px;border: solid 1px #000;border-radius: 24px;font-size: 17px;text-align: center;text-decoration: none;font-weight: bold;font-family:NHGeDS,"NeueHaasGroteskDisplayBold",NeueHaasGrotesk,Arial,Sans-Serif;color: #000;background-color: #fff;border-color: #fff;} #stitslide .close {float:right;display:inline-block;padding:2px 2px;width:36px;height:36px;} #stitslide .close svg {display: block;height: 100%;overflow: visible;position: relative;width: 36px;fill:#fff;} </style> <div id="vz-gf20"></div> <script type="text/javascript"> function FIOSshow() { if (typeof objGeo !== 'undefined' && objGeo != null) { if (objGeo["svc"] == "fios") { $('.gnav20 .gnav20-footer-list>li>a[href^="https://www.verizon.com/business/forms/fios-subscribe/"]').addClass("fiosshow"); } } } function GNfooter() { var t=document.getElementById("vz-gf20"); if (t && !t.children.length) { if (typeof(loadFooter)!="undefined") { loadFooter("smbunified"); } else if (typeof(gnav20)!="undefined" && typeof(gnav20.loadFooter)!="undefined") { gnav20.loadFooter("smbunified"); } } setTimeout(FIOSshow,3000) } if (typeof($)!="undefined") { $(window).on("load",GNfooter); } else { setTimeout(GNfooter,3000); } </script> <div class="server" style="position:absolute; opacity:0" aria-hidden="true">AWSFE2</div> </body> </html>

CINXE.COM

Frequently Asked Questions (FAQs) | Fios TV Services | Verizon Business