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demands of a rapidly changing economy: An interview with Chancellor Eloy Ortiz Oakley</div></h1></div><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-10 mck-u-animation-blur-in-800 ArticleDefault_mck-c-article-default__description__sjoe9"><div><time datetime="2018-08-23T00:00:00Z">August 23, 2018</time> | Video</div></div></div></div></div></div></div><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-gutter-xxl"><section data-layer-region="article-body-header" class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400 byline-share-container"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-8 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-8 mdc-u-ts-9"><span> </span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/wan-lae-cochran" class="mdc-c-link-inline___7DRrt_8032924 mdc-c-link-inline--secondary___YKoOK_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Wan-Lae Cheng</span></a> </span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/tom-dohrmann" class="mdc-c-link-inline___7DRrt_8032924 mdc-c-link-inline--secondary___YKoOK_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Tom Dohrmann</span></a> </span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/bryan-hancock" class="mdc-c-link-inline___7DRrt_8032924 mdc-c-link-inline--secondary___YKoOK_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Bryan Hancock</span></a><span> </span></span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/jonathan-k-law" class="mdc-c-link-inline___7DRrt_8032924 mdc-c-link-inline--secondary___YKoOK_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Jonathan Law</span></a></span></span></div><div class="mdc-u-grid-col-md-start-8 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-8 mdc-u-grid-col-lg-end-11 ArticleContent_mck-c-article-content__share-tools__kWRRw"></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-5"><div class="mck-u-links-inline">The head of California Community Colleges discusses partnering with businesses to train and reskill the workforce and his role in reimagining the current education model through online learning.</div></div></div></section><main data-layer-region="article-body" class="mdc-u-grid mdc-u-grid-gutter-xxl"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-col-md-12"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div class="mdc-o-content-body mck-u-dropcap"><div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="DownloadsSidebar_mck-c-downloads-sidebar__iFmyt mck-o-xs-right-span"><div data-layer-region="downloads-right-rail"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-c-heading--border___K8dj3_8032924"></h3><div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924"><a data-component="mdc-c-link" href="#/download/%2F~%2Fmedia%2Fmckinsey%2Findustries%2Fpublic%20and%20social%20sector%2Four%20insights%2Fadapting%20education%20to%20the%20demands%20of%20a%20rapidly%20changing%20economy%20an%20interview%20with%20chancellor%20eloy%20ortiz%20oakley%2Fadapting-education-to-the-demands-of-a-rapidly-changing-economy.pdf%3FshouldIndex%3Dfalse" class="DownloadsSidebar_mck-c-downloads-sidebar__download-link__fPqFQ mdc-c-link___lBbY1_8032924" target="_self" data-layer-event-prefix="Download Link" data-layer-action="click" data-layer-report-type="" data-layer-file-name="adapting-education-to-the-demands-of-a-rapidly-changing-economy" data-layer-report-name="adapting-education-to-the-demands-of-a-rapidly-changing-economy>"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-md___yi5fA_8032924 mck-download-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924"> (PDF-178 KB)</span></a></div></div></div></div> <p><strong>The global economy</strong> is in the midst of rapid transformation. Across industries, digital technologies are destroying established business models and creating new ones, which has led to a shortfall of qualified workers to fill open positions.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_bottom__9aoSL FootNote_inactive__VZfCp" aria-describedby="6db37b00-2c18-4ac9-b8e8-b62841d7cc31"><sup class="FootNote_footnotesup__e73z_">1</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="6db37b00-2c18-4ac9-b8e8-b62841d7cc31" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">Martha Laboissiere and Mona Mourshed, “<a href="/industries/education/our-insights/closing-the-skills-gap-creating-workforce-development-programs-that-work-for-everyone">Closing the skills gap: Creating workforce-development programs that work for everyone</a>,” February 2017. </span></span></span></a></span> Requirements are changing so rapidly that many workers who have been with companies for years wouldn’t be considered today for those same jobs without additional credentials. It’s little wonder that upskilling and reskilling have become a top priority for companies and government administrators alike.</p> <p>US community colleges—and comparable postsecondary schools in other countries—have a critical role to play. Long important players in vocational education and workforce development, their traditional focus on technical skills and industry-specific certifications have made them indispensable to sectors from manufacturing to healthcare. And with an expansive network of institutions across the country, community colleges are well placed to serve both traditional students and adult workers seeking to expand their skills and expertise.</p> <p>Eloy Ortiz Oakley, chancellor of the sprawling California Community Colleges system, understands intimately how integral these institutions are to the continued vitality of a changing economy. His vantage point isn’t just professional but personal: Oakley’s experience as a community college graduate has indelibly shaped his views on the system’s role in creating a qualified workforce. We recently sat down with Chancellor Oakley at his office in Sacramento, California, to discuss the future of public colleges, the importance of public–private partnerships, and the potential of technology and online learning.</p> <h4>Interview transcript</h4> <p><strong>McKinsey:</strong> How would you characterize the ability of public education in the US to meet the needs of today’s economy?</p> <div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="" data-module-gradient-position="bottom-right" class="mck-c-inline-module-container SideBar_mck-c-sidebar__bgimg-wrapper__Qj4Dt mck-o-sm-left-span SideBar_mck-c-sidebar__sidebar-wrapper__Dpjw2 SideBar_mck-c-sidebar__sidebar-wrapper--istablet__IQ6ii mck-u-screen-only mck-c-module-wrapper" data-layer-region="sidebar"><div class="SideBar_mck-c-sidebar__epoAm mck-o-md-center"><div class="SideBar_mck-c-sidebar__share-icons-wrapper__9gB_c"><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924 mdc-c-link-container--display-column___X0HDD_8032924 SideBar_mck-c-sidebar__share-icons___eQy6"><div data-component="mdc-c-dropdown-menu" class="mdc-c-drop-down"><button data-component="mdc-c-button" aria-label="" type="button" id="button_id" class="mdc-c-button___U4iY2_8032924 mdc-c-button--ghost mdc-c-button--size-medium mdc-c-drop-down__rootmenu___yJzvz_8032924" aria-expanded="false" aria-haspopup="menu"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--default___f-hQM_8032924 mdc-c-icon--size-md___yi5fA_8032924 mck-share2-icon"></span></button><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="" class=""></div></div><button data-component="mdc-c-button" aria-label="Expandable Sidebar" type="button" id="button_id" class="mdc-c-button___U4iY2_8032924 mdc-c-button--ghost mdc-c-button--size-medium SideBar_mck-c-sidebar__toggle-btn__EL8iE" aria-expanded="false" data-layer-event-prefix="UI Item" data-layer-action="click" data-layer-category="sidebar" data-layer-subcategory="open" data-layer-text="open sidebar"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--radial___y3csX_8032924 mdc-c-icon--size-xxl___cL3ZT_8032924 mck-plus-no-circle-icon"></span></button></div></div><div class="SideBar_mck-c-sidebar__content-outer__UdWCq"><div class="SideBar_mck-c-sidebar__eyebrow__5GSEq"></div><div class="SideBar_mck-c-sidebar__content__raEwe"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-u-ts-3 SideBar_mck-c-sidebar__content-heading__NJekY"><div>Eloy Ortiz Oakley biography</div></h2><div class="SideBar_mck-c-sidebar__content-description__4p9iI mdc-u-ts-7"><div class="mdc-o-content-body"><div class="biobox-left sidebar-left-col"><img loading="lazy" alt="Eloy Ortiz Oakley" src="/~/media/mckinsey/industries/public and social sector/our insights/adapting education to the demands of a rapidly changing economy an interview with chancellor eloy ortiz oakley/eloy-ortiz-oakley-210x118.jpg" class="biobox-img"/></div><div class="biobox-content sidebar-right-col"><strong>Education</strong><p></p><p><strong>University of California, Irvine</strong><br/> 1996–99<br/> MBA</p> <p>1994–96<br/> BA, Environmental Analysis and Design, Business Administration and Management</p><p></p><strong>Career highlights</strong><p></p><p><strong>California Community Colleges</strong><br/> 2016 to present<br/> Chancellor</p> <p><strong>University of California<br/> </strong> 2014 to present<br/> Regent</p> <p><strong>Long Beach City College<br/> </strong> 2007 to present<br/> Superintendent–president</p> <p>2002–06<br/> Executive vice president, administrative services</p><p></p></div></div></div></div></div></div></div> <p><strong>Eloy Ortiz Oakley:</strong> Our educational model often no longer works. The current pipeline consists of K–12 education, a four-year institution or a community college education followed by a transfer to a four-year university, and then sometimes graduate school. It is a very siloed process with rigidly segregated levels of higher education.</p> <p>Instead, we may need to think about a K–14 model. We’ve seen some success with this approach across the country. P-tech is a great example: it is a six-year high-school program, developed through a public–private partnership, that allows students to graduate with both their high school and associates degrees. This model truly prepares students for the future of work.</p> <p><strong>McKinsey:</strong> What is the role of community colleges in preparing people for the workforce?</p> <p><strong>Eloy Ortiz Oakley:</strong> Whether students are coming to us right out of high school, after serving in the military, or from the workforce to reskill after a layoff, community colleges are a great fit. So many people who were able to get good jobs coming out of high school now need additional skills, often because employers are demanding postsecondary credentials.</p> <p>Community colleges have both experienced faculty and support systems in place. And we open our doors to all students, regardless of where they have been, how they did in high school, or how they have done in life.</p> <p><strong>McKinsey:</strong> What are some of the ways your community college system is using technology to help students navigate through higher education?</p>  <p><strong>Eloy Ortiz Oakley:</strong> One of the challenges in community colleges is that we have historically placed students in what we call remedial or developmental education classes based on their standardized test scores. That’s a disservice to these individuals because it doesn’t really represent how well they can do in college.</p> <p>We are doing a tremendous amount of work to better understand students’ skills and talents, and to place them in college in a way that allows them to progress as quickly as possible. We’re getting much better information and using predictive analytics to better understand students’ educational attainment when they come to us and determine which courses they should be taking. For example, to place students today, we’re taking high school transcript data and creating algorithms that we call Multiple Measures Assessment and Placement (MMAP) models. These MMAPs will improve as we gain access to more and more data about a student’s life experiences—education, work, internships, clubs, activities and so on. As we get better at collecting that data, the MMAPs will give us much better information on how to personalize education for each individual. We want to be able to tailor an educational experience personally for you the day you walk in the door and having access to data is going to give us that opportunity. Students will be much better placed than just walking into a class of 50 as one of many, where our faculty and staff see only the average of what’s going on in that classroom.</p> <div data-module-category="" class="PullQuote_mck-c-pullquote__DbaQ5 mck-o-lg-center"><blockquote data-component="mdc-c-blockquote" class="PullQuote_mck-c-blockquote__6n21p mdc-c-blockquote mdc-c-blockquote--is-quotes___TozKo_8032924"><p>So many people who were able to get good jobs coming out of high school now need additional skills, often because employers are demanding postsecondary credentials.</p></blockquote></div> <p><strong>McKinsey:</strong> Community colleges have increasingly been working with the private sector on training programs and curriculums. What are the elements of effective public–private partnerships?</p> <p><strong>Eloy Ortiz Oakley:</strong> The employer–community college partnership is critical to ensure that the private sector has the workforce it needs to grow. We see the economy changing right before our eyes, so without this strong partnership we’re going to fail to educate a sufficient pool of workers.</p> <p>We need employers that are invested in the future of public higher education to be at the table, helping us to design curriculum and advising us on how to upskill and reskill the workforce. For example, Genentech in the northern San Francisco Bay Area, has partnered with colleges such as Solano Community College to create and prepare an entry-level workforce. Solano Community College in partnership with Genentech has also developed a bachelor’s degree that feeds into its particular industry, enabling more folks in the workforce to move into management positions.</p> <p>Most companies understand the value of partnering with broad-access public education institutions. Whether they are an automotive manufacturer or a tech company, they are already spending to train new employees, reskill them as workers progress through the ranks, and retain talent in a tight labor market. Community colleges are the ideal partner: we’re already here, we’re affordable to many students, and we’re located throughout the country. Moreover, we’re designed to adapt to the changes in the workforce much more quickly than public or private university systems can.</p> <p><strong>McKinsey:</strong> So how do you pitch a community college student alongside a student from a top-name university?</p> <p><strong>Eloy Ortiz Oakley:</strong> Part of the challenge we have today is the way that we communicate value is the diploma that you offer on your résumé. Not that one degree is better than the other, but if you have a degree from an Ivy League school, that communicates a certain value, while a degree from a public university conveys a different value. In the future, I think we’re going to rely less on where a degree came from and more on the entire picture of degrees, experience, and demonstrable skills. That’ll force us to reassess the value we create through our credentials.</p> <p>The goal, really, is about building a portfolio so that people can accumulate and demonstrate knowledge to an employer. The challenge for us is, how do we take a student’s information over a lifetime and package it in a portfolio of skills for an employer, including education, military service, and skills gained as an adult learner? Think about how employers are screening applicants. They’re using various algorithms and predictive analytics to screen applicants out on a number of criteria. Applicants rarely get a chance to sit in front of people anymore for a first interview.</p> <p><strong>McKinsey:</strong> Are you talking about a digital portfolio of some sort?</p> <p><strong>Eloy Ortiz Oakley:</strong> Yes, I think having a digital portfolio is the wave of the future. Right now, every time you apply for a job or go to school for an advanced degree, you have to request your transcript from the university you last attended. That is such an outdated way of helping us understand what your skills and talents are.</p> <p>In contrast, LinkedIn, Indeed, or any of the other job services are essentially digital packages. They capture work experience and duration, education, membership in different organizations, and hobbies and interests. We have also seen advances in student portfolios.</p> <p>It’s really about how we package all of these skills in a way that’s transferrable and follows individuals throughout their career. It’s unclear what that will look like, but I think being able to demonstrate the accumulation of all your talents and experiences is a much better way of understanding how you’re going to fit into my company or my venture than just a college diploma.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-lg-span-4 mdc-u-grid-col-md-span-5 Disruptor1Up_mck-c-disruptor1up__image___2Gc4"><picture data-component="mdc-c-picture"><img alt="the Shortlist" src="/~/media/mckinsey/email/shortlist/template/shortlist_promo-interrupter-849120982_1536x1536.jpg?cq=50&mh=145&car=16:9&cpy=Center" loading="lazy"/></picture></div><div class="mdc-u-grid-col-lg-span-8 mdc-u-grid-col-md-span-7"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_8032924"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><div>Subscribe to the Shortlist</div></h3><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><p><div>McKinsey’s new weekly newsletter, featuring must-read content on a range of topics, every Friday</div></p></div></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924 mdc-c-link-container--display-column___X0HDD_8032924 mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="/user-registration/manage-account/edit-subscriptions" class="mdc-c-link-cta___NBQVi_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Get the Shortlist in your inbox</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mck-link-arrow-right-icon"></span></a></div></div></div></div> <p><strong>McKinsey:</strong> You’re in the process of developing a fully online community college that will offer multiple career pathways starting in 2019. What specific needs will this college address?</p> <p><strong>Eloy Ortiz Oakley:</strong> It will be focused on competency-based education and a personalized learning experience. Our target is the adult workforce: there are 2.5 million working adults between the ages of 24 and 35 in California who have no college credential. If you extend that to age 62, that number grows to more than 8 million. These individuals are extremely vulnerable to the changes in the economy: they were severely displaced in the last recession and will be most vulnerable when the next recession hits. They have no real opportunity for economic mobility without some demonstrable skill.</p> <p>We’re concerned about what is going to happen to these 8 million working adults when automation disrupts their industry. Think about the gig economy and how rapidly it is changing—one day you’re an Uber driver, the next day we have automated cars driving people around. What happens to all those workers?</p> <p>This college will give adult learners the opportunity to reskill and upskill, pursue promotions, enhance their economic mobility in this economy, and gain a stronger foothold in the economy. Medical coding will be one of the first pathways offered because this role is in high demand in the healthcare field. Every time an industry changes, the jobs that are being created require the demonstration of skills—whether those are badges, microcredentials, or higher-education credentials. That trend is going to pick up speed. If we don’t begin to lay the infrastructure today, then those workers are going to be left without jobs.</p> <p><strong>McKinsey:</strong> A lot of research shows that fully online education doesn’t necessarily lead to great outcomes or teach the soft skills needed to excel in certain industries. How will you address these issues?</p> <p><strong>Eloy Ortiz Oakley:</strong> People have become much more comfortable with online learning. Think about the feedback loops that we’re all accustomed to—such as apps on our phone that tell us about our banking or credit rating. These digital tools allow us to gain more skills and knowledge about what’s going on around us.</p> <p>We think that technology, particularly around competency-based education, can serve adults very well. There are no doubt places where students will need to demonstrate hands-on skills, but that’s where the employer partnership comes in. We know that employers need to certify workers with technology-enabled skills. Partnering with employer groups and labor organizations enables our colleges to offer hands-on competency certification.</p> <p><strong>McKinsey:</strong> How will you ensure that internet access won’t be a barrier to the online university?</p> <p><strong>Eloy Ortiz Oakley:</strong> We recognize that many working-class citizens can’t afford high-speed internet. For some, their phones are their only path to the internet. For basic instruction and learning, we want to make our courses very mobile friendly and device agnostic so that everyone can participate. For higher-level work, we need to work with our employers, labor partners, and municipalities to ensure that there are places a person can go to gain access to a laptop or another mobile device. We’re going to have to solve for those things.</p> <p>Working-class students are sometimes working two and three jobs. They can’t just drop everything and go to a brick-and-mortar college or university. We have to try to respond, and the online community college is an opportunity to provide them with access to that competency-based education.</p> <div data-module-category="" class="PullQuote_mck-c-pullquote__DbaQ5 mck-o-lg-center"><blockquote data-component="mdc-c-blockquote" class="PullQuote_mck-c-blockquote__6n21p mdc-c-blockquote mdc-c-blockquote--is-quotes___TozKo_8032924"><p>Partnering with employer groups and labor organizations enables our colleges to offer hands-on competency certification.</p></blockquote></div> <p><strong>McKinsey:</strong> How do you think the fundamental operating and business model of the community college system will need to change over the next five to ten years?</p>  <p><strong>Eloy Ortiz Oakley:</strong> Community colleges are no different than any other part of the higher-education system. We need to adapt to the changes gripping us today as well as the ones that are coming. We need to provide greater access to more and more individuals at a lower cost, and that’s just the reality. Even a state like California, which has seen an increase in investment in community colleges over the past five years, cannot realistically build enough brick-and-mortar institutions to keep up with the demand.</p> <p>We have to find ways to lower the cost of education, and that may mean that we have to blur the lines between K–12, community colleges, and universities. We have to create much more seamless pathways and access to higher education. In addition, we’re no longer living in an environment where you get your bachelor’s degree and you’re done. We have to package credentials differently so that as industries change individuals can come back to higher education, get the credentials that they need, and increase their economic mobility.</p> <p>We need to really think about how to adapt our approach to the science of learning. We know how people learn, and we know that every individual learns differently. I want our faculty to be able to take on different learning and teaching modalities, to look at how we move away from sort of the seat-time method to how we actually measure what students are learning on a real-time basis, and to use data to personalize education for an individual.</p> <p><strong>McKinsey:</strong> Ultimately, how do you quantify the value that community colleges can provide in terms of economic impact?</p> <p><strong>Eloy Ortiz Oakley:</strong> We see our value in allowing individuals to more meaningfully participate in civic life. That’s a huge issue for us. We’re also looking at an individual’s ability to transfer to a university and then follow them into employment.</p> <p>Many of our students come to us from some of the lowest social and economic ranks in America. Can we take those individuals and put them on the path to the middle class? Can we give them the necessary skills? How do we measure that economic and social value? We need to do a much better job with those metrics. So, placement in the jobs, meaningful wage gain, allowing the individual to continue to come back and reskill and upskill that enables more and more economic mobility.</p> <p>I think we need to expand how we define success and progress. The ideal is to get away from measuring only credential production. That’s an important metric, but we need to do a better job of measuring the economic value that we’re creating for individuals as well as economic mobility. In many cases, individuals come into our system and don’t complete a credential because they have gotten the education needed to achieve mobility in their place of employment.</p> <p>We also need to measure the economic value of credentials. We want to get away from these metrics on how many degrees did you confer and how many students transferred to four-year universities. Instead, the focus should be on the benefits to individuals, communities, and the nation as whole.</p> <p>Now is the time to begin to do the work to build the infrastructure. That is my wish for all of our community college leaders: that we embrace this new economy and do everything possible to prepare our students and working-age adults to not only survive but thrive.</p></div><div class="container-placeholder"></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-xl"><section role="contentinfo" data-layer-region="article-about-authors" class="mdc-u-grid mdc-u-grid-col-md-12 AboutAuthor_mck-c-about-author__nRJzu"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-c-heading--border___K8dj3_8032924 mdc-u-align-center"></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-8 mck-u-links-inline mck-u-links-inline--secondary mdc-u-mt-5"><div><p><strong>Eloy Ortiz Oakley</strong> is a member of the Markle Rework America Task Force, a group of leaders who are seeking to transform our labor market from one focused solely on traditional credentials to one rooted in skills needed for the 21st century. <strong><a href="/our-people/wan-lae-cochran">Wan-Lae Cheng</a></strong> is a partner in McKinsey’s Boston office; <strong><a href="/our-people/tom-dohrmann">Tom Dohrmann</a></strong> is a senior partner in the Washington, DC, office, where <strong><a href="/our-people/bryan-hancock">Bryan Hancock</a></strong> is a partner; and <strong><a href="/our-people/jonathan-k-law">Jonathan Law</a></strong> is a partner in the New York office.</p></div></div></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-screen-only"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-5 mdc-u-grid-col-lg-end-9"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-c-heading--border___K8dj3_8032924 mdc-u-align-center">Explore a career with us</h5><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924 mdc-c-link-container--align-center___ar3mu_8032924"><a data-component="mdc-c-link" href="/careers/search-jobs" class="mdc-c-button___U4iY2_8032924 mdc-c-button--secondary___Boipq_8032924 mdc-c-button--size-large___jwpUy_8032924" aria-label="Search Openings" data-layer-event-prefix="CTA Link" data-layer-action="click" data-layer-category="careers" data-layer-subcategory="search" data-layer-text="Search Openings"><span class="mdc-c-link__label___Pfqtd_8032924">Search Openings</span></a></div></div></section></div></main></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="StandalonePromo" class="RelatedArticle_mck-c-article-related__GGA76 mck-u-screen-only" data-layer-region="related-articles"><div class="mdc-o-container__wrapper is-wrapped mdc-u-spaced-mobile"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center">Related Articles</h5><div class="mdc-u-grid mdc-u-grid-col-md-3 RelatedArticle_items-container__s2uD0"><div class="mdc-u-grid mdc-u-grid-gutter-lg Card_card__diA2r Card_hover-effect__RGb9b"><div class="Card_wrapper-image__8b4P6"><a data-component="mdc-c-link" href="/industries/public-sector/our-insights/promoting-cross-sector-collaboration-an-interview-with-penny-pritzker" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture" class="Card_wrapper-image__8b4P6"><style>.picture-uniqueKey-promo-0 { aspect-ratio: 16/9 }</style><img alt="Promoting cross-sector collaboration: An interview with PSP Capital’s Penny Pritzker" class="picture-uniqueKey-promo-0" 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data-component="mdc-c-link" href="/industries/public-sector/our-insights/creating-an-effective-workforce-system-for-the-new-economy" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture" class="Card_wrapper-image__8b4P6"><style>.picture-uniqueKey-creat-0 { aspect-ratio: 16/9 }</style><img alt="Creating an effective workforce system for the new economy" class="picture-uniqueKey-creat-0" src="/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/creating%20an%20effective%20workforce%20system%20for%20the%20new%20economy/creating-an-effective-workforce-system_1536x1536.jpg?cq=50&mw=767&car=16:9&cpy=Center" loading="lazy"/></picture></a></div><div class="Card_wrapper-text__U6Y3k"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 Card_content-block__pF6Z1"><span>Article</span><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-u-ts-6"><a data-component="mdc-c-link" href="/industries/public-sector/our-insights/creating-an-effective-workforce-system-for-the-new-economy" class="mdc-c-link-heading___Zggl8_8032924 mdc-c-link___lBbY1_8032924"><div>Creating an effective workforce system for the new economy</div></a></h6></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg Card_card__diA2r Card_hover-effect__RGb9b"><div class="Card_wrapper-image__8b4P6"><a data-component="mdc-c-link" href="/industries/education/our-insights/supporting-job-growth-and-worker-prosperity-in-a-new-era-of-automation" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture" class="Card_wrapper-image__8b4P6"><style>.picture-uniqueKey-suppo-0 { aspect-ratio: 16/9 }</style><img alt="Supporting job growth and worker prosperity in a new era of automation" class="picture-uniqueKey-suppo-0" src="/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/supporting%20job%20growth%20and%20worker%20prosperity%20in%20a%20new%20era%20of%20automation/supporting%20job%20growth_1536x1536_400.jpg?cq=50&mw=767&car=16:9&cpy=Center" loading="lazy"/></picture></a></div><div class="Card_wrapper-text__U6Y3k"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 Card_content-block__pF6Z1"><span>Commentary</span><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-u-ts-6"><a data-component="mdc-c-link" href="/industries/education/our-insights/supporting-job-growth-and-worker-prosperity-in-a-new-era-of-automation" class="mdc-c-link-heading___Zggl8_8032924 mdc-c-link___lBbY1_8032924"><div>Supporting job growth and worker prosperity in a new era of automation</div></a></h6></div></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"locale":"en","dictionary":{},"sitecoreContext":{"route":{"name":"Adapting education to the demands of a rapidly changing economy An interview with Chancellor Eloy Ortiz Oakley","displayName":"Adapting education to the demands of a rapidly changing economy An interview with Chancellor Eloy Ortiz Oakley","fields":null,"databaseName":"web","deviceId":"fe5d7fdf-89c0-4d99-9aa3-b5fbd009c9f3","itemId":"c6072fd8-7dbd-42f4-bf28-88c7e50407f2","itemLanguage":"en","itemVersion":1,"layoutId":"ae753eb4-a035-40b4-83bf-4b4438df6742","templateId":"683910db-02ba-40ba-92e7-726c880160a9","templateName":"ArticleJSS","placeholders":{"jss-main":[{"uid":"232bb7e9-289f-492d-a916-2b6185e44a84","componentName":"ArticleTemplate","dataSource":"","fields":{"data":{"articleTemplate":{"title":{"jsonValue":{"value":"Adapting education to the demands of a rapidly changing economy: An interview with Chancellor Eloy Ortiz Oakley"}},"sEOTitle":{"value":"Workforce development: Part reskilling employees and part reimagining education"},"description":{"jsonValue":{"value":"The head of California Community Colleges discusses partnering with businesses to train and reskill the workforce and his role in reimagining the current education model through online learning."}},"sEODescription":{"value":"California Community Colleges Chancellor Eloy Ortiz Oakley discusses partnering with businesses on workforce development to train and reskill employees and his role in reimagining the current education model through online learning."},"displayDate":{"jsonValue":{"value":"2018-08-23T00:00:00Z"}},"body":{"value":"[[DownloadsSidebar]] \u003cp\u003e\u003cstrong\u003eThe global economy\u003c/strong\u003e is in the midst of rapid transformation. Across industries, digital\ntechnologies are destroying established business models and creating new ones, which has\nled to a shortfall of qualified workers to fill open positions.[[footnote 1]] Requirements are changing so\nrapidly that many workers who have been with companies for years wouldn\u0026rsquo;t be considered\ntoday for those same jobs without additional credentials. It\u0026rsquo;s little wonder that upskilling and\nreskilling have become a top priority for companies and government administrators alike.\u003c/p\u003e\n\u003cp\u003eUS community colleges\u0026mdash;and comparable postsecondary schools in other countries\u0026mdash;have a\ncritical role to play. Long important players in vocational education and workforce development,\ntheir traditional focus on technical skills and industry-specific certifications have made them\nindispensable to sectors from manufacturing to healthcare. And with an expansive network of\ninstitutions across the country, community colleges are well placed to serve both traditional\nstudents and adult workers seeking to expand their skills and expertise.\u003c/p\u003e\n\u003cp\u003eEloy Ortiz Oakley, chancellor of the sprawling California Community Colleges system,\nunderstands intimately how integral these institutions are to the continued vitality of a changing\neconomy. His vantage point isn\u0026rsquo;t just professional but personal: Oakley\u0026rsquo;s experience as a\ncommunity college graduate has indelibly shaped his views on the system\u0026rsquo;s role in creating a\nqualified workforce. We recently sat down with Chancellor Oakley at his office in Sacramento,\nCalifornia, to discuss the future of public colleges, the importance of public\u0026ndash;private\npartnerships, and the potential of technology and online learning.\u003c/p\u003e\n\u003ch4\u003eInterview transcript\u003c/h4\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e How would you characterize the ability of public education in the US to meet the\nneeds of today\u0026rsquo;s economy?\u003c/p\u003e\n[[sidebar Oakley]]\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e Our educational model often no longer works. The current pipeline consists of\nK\u0026ndash;12 education, a four-year institution or a community college education followed by a transfer\nto a four-year university, and then sometimes graduate school. It is a very siloed process with\nrigidly segregated levels of higher education.\u003c/p\u003e\n\u003cp\u003eInstead, we may need to think about a K\u0026ndash;14 model. We\u0026rsquo;ve seen some success with this\napproach across the country. P-tech is a great example: it is a six-year high-school program,\ndeveloped through a public\u0026ndash;private partnership, that allows students to graduate with both\ntheir high school and associates degrees. This model truly prepares students for the future\nof work.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e What is the role of community colleges in preparing people for the workforce?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e Whether students are coming to us right out of high school, after serving in the military,\nor from the workforce to reskill after a layoff, community colleges are a great fit. So many\npeople who were able to get good jobs coming out of high school now need additional skills,\noften because employers are demanding postsecondary credentials.\u003c/p\u003e\n\u003cp\u003eCommunity colleges have both experienced faculty and support systems in place. And we\nopen our doors to all students, regardless of where they have been, how they did in high school,\nor how they have done in life.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e What are some of the ways your community college system is using technology to\nhelp students navigate through higher education?\u003c/p\u003e\n[[Video 1]]\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e One of the challenges in community colleges is that we have historically placed\nstudents in what we call remedial or developmental education classes based on their\nstandardized test scores. That\u0026rsquo;s a disservice to these individuals because it doesn\u0026rsquo;t really\nrepresent how well they can do in college.\u003c/p\u003e\n\u003cp\u003eWe are doing a tremendous amount of work to better understand students\u0026rsquo; skills and talents,\nand to place them in college in a way that allows them to progress as quickly as possible.\nWe\u0026rsquo;re getting much better information and using predictive analytics to better understand\nstudents\u0026rsquo; educational attainment when they come to us and determine which courses they\nshould be taking. For example, to place students today, we\u0026rsquo;re taking high school transcript\ndata and creating algorithms that we call Multiple Measures Assessment and Placement\n(MMAP) models. These MMAPs will improve as we gain access to more and more data\nabout a student\u0026rsquo;s life experiences\u0026mdash;education, work, internships, clubs, activities and so on.\nAs we get better at collecting that data, the MMAPs will give us much better information on\nhow to personalize education for each individual. We want to be able to tailor an educational\nexperience personally for you the day you walk in the door and having access to data is going\nto give us that opportunity. Students will be much better placed than just walking into a class of\n50 as one of many, where our faculty and staff see only the average of what\u0026rsquo;s going on in\nthat classroom.\u003c/p\u003e\n[[PullQuote 1]]\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e Community colleges have increasingly been working with the private sector\non training programs and curriculums. What are the elements of effective public\u0026ndash;private\npartnerships?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e The employer\u0026ndash;community college partnership is critical to ensure that the private\nsector has the workforce it needs to grow. We see the economy changing right before our eyes,\nso without this strong partnership we\u0026rsquo;re going to fail to educate a sufficient pool of workers.\u003c/p\u003e\n\u003cp\u003eWe need employers that are invested in the future of public higher education to be at the table,\nhelping us to design curriculum and advising us on how to upskill and reskill the workforce.\nFor example, Genentech in the northern San Francisco Bay Area, has partnered with colleges\nsuch as Solano Community College to create and prepare an entry-level workforce. Solano\nCommunity College in partnership with Genentech has also developed a bachelor\u0026rsquo;s degree\nthat feeds into its particular industry, enabling more folks in the workforce to move into\nmanagement positions.\u003c/p\u003e\n\u003cp\u003eMost companies understand the value of partnering with broad-access public education\ninstitutions. Whether they are an automotive manufacturer or a tech company, they are already\nspending to train new employees, reskill them as workers progress through the ranks, and\nretain talent in a tight labor market. Community colleges are the ideal partner: we\u0026rsquo;re already\nhere, we\u0026rsquo;re affordable to many students, and we\u0026rsquo;re located throughout the country. Moreover,\nwe\u0026rsquo;re designed to adapt to the changes in the workforce much more quickly than public or\nprivate university systems can.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e So how do you pitch a community college student alongside a student from a top-name\nuniversity?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e Part of the challenge we have today is the way that we communicate value is the\ndiploma that you offer on your r\u0026eacute;sum\u0026eacute;. Not that one degree is better than the other, but if you\nhave a degree from an Ivy League school, that communicates a certain value, while a degree\nfrom a public university conveys a different value. In the future, I think we\u0026rsquo;re going to rely less\non where a degree came from and more on the entire picture of degrees, experience, and\ndemonstrable skills. That\u0026rsquo;ll force us to reassess the value we create through our credentials.\u003c/p\u003e\n\u003cp\u003eThe goal, really, is about building a portfolio so that people can accumulate and demonstrate\nknowledge to an employer. The challenge for us is, how do we take a student\u0026rsquo;s information\nover a lifetime and package it in a portfolio of skills for an employer, including education, military\nservice, and skills gained as an adult learner? Think about how employers are screening\napplicants. They\u0026rsquo;re using various algorithms and predictive analytics to screen applicants out\non a number of criteria. Applicants rarely get a chance to sit in front of people anymore for a\nfirst interview.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e Are you talking about a digital portfolio of some sort?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e Yes, I think having a digital portfolio is the wave of the future. Right now, every time you apply for a job or go to school for an advanced degree, you have to request your transcript from\nthe university you last attended. That is such an outdated way of helping us understand what\nyour skills and talents are.\u003c/p\u003e\n\u003cp\u003eIn contrast, LinkedIn, Indeed, or any of the other job services are essentially digital packages.\nThey capture work experience and duration, education, membership in different organizations,\nand hobbies and interests. We have also seen advances in student portfolios.\u003c/p\u003e\n\u003cp\u003eIt\u0026rsquo;s really about how we package all of these skills in a way that\u0026rsquo;s transferrable and follows\nindividuals throughout their career. It\u0026rsquo;s unclear what that will look like, but I think being\nable to demonstrate the accumulation of all your talents and experiences is a much better\nway of understanding how you\u0026rsquo;re going to fit into my company or my venture than just a\ncollege diploma.\u003c/p\u003e\n[[disruptor1up shortlist]]\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e You\u0026rsquo;re in the process of developing a fully online community college that will offer\nmultiple career pathways starting in 2019. What specific needs will this college address?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e It will be focused on competency-based education and a personalized learning\nexperience. Our target is the adult workforce: there are 2.5 million working adults between\nthe ages of 24 and 35 in California who have no college credential. If you extend that to age\n62, that number grows to more than 8 million. These individuals are extremely vulnerable to the\nchanges in the economy: they were severely displaced in the last recession and will be most\nvulnerable when the next recession hits. They have no real opportunity for economic mobility\nwithout some demonstrable skill.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;re concerned about what is going to happen to these 8 million working adults when\nautomation disrupts their industry. Think about the gig economy and how rapidly it is\nchanging\u0026mdash;one day you\u0026rsquo;re an Uber driver, the next day we have automated cars driving people\naround. What happens to all those workers?\u003c/p\u003e\n\u003cp\u003eThis college will give adult learners the opportunity to reskill and upskill, pursue promotions,\nenhance their economic mobility in this economy, and gain a stronger foothold in the economy.\nMedical coding will be one of the first pathways offered because this role is in high demand in\nthe healthcare field. Every time an industry changes, the jobs that are being created require\nthe demonstration of skills\u0026mdash;whether those are badges, microcredentials, or higher-education\ncredentials. That trend is going to pick up speed. If we don\u0026rsquo;t begin to lay the infrastructure\ntoday, then those workers are going to be left without jobs.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e A lot of research shows that fully online education doesn\u0026rsquo;t necessarily lead to great\noutcomes or teach the soft skills needed to excel in certain industries. How will you address\nthese issues?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e People have become much more comfortable with online learning. Think about the\nfeedback loops that we\u0026rsquo;re all accustomed to\u0026mdash;such as apps on our phone that tell us about our\nbanking or credit rating. These digital tools allow us to gain more skills and knowledge about\nwhat\u0026rsquo;s going on around us.\u003c/p\u003e\n\u003cp\u003eWe think that technology, particularly around competency-based education, can serve adults\nvery well. There are no doubt places where students will need to demonstrate hands-on\nskills, but that\u0026rsquo;s where the employer partnership comes in. We know that employers need to\ncertify workers with technology-enabled skills. Partnering with employer groups and labor\norganizations enables our colleges to offer hands-on competency certification.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e How will you ensure that internet access won\u0026rsquo;t be a barrier to the online university?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e We recognize that many working-class citizens can\u0026rsquo;t afford high-speed internet. For\nsome, their phones are their only path to the internet. For basic instruction and learning, we\nwant to make our courses very mobile friendly and device agnostic so that everyone can\nparticipate. For higher-level work, we need to work with our employers, labor partners, and\nmunicipalities to ensure that there are places a person can go to gain access to a laptop or\nanother mobile device. We\u0026rsquo;re going to have to solve for those things.\u003c/p\u003e\n\u003cp\u003eWorking-class students are sometimes working two and three jobs. They can\u0026rsquo;t just drop\neverything and go to a brick-and-mortar college or university. We have to try to respond,\nand the online community college is an opportunity to provide them with access to that\ncompetency-based education.\u003c/p\u003e\n[[PullQuote 2]]\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e How do you think the fundamental operating and business model of the community\ncollege system will need to change over the next five to ten years?\u003c/p\u003e\n[[Video 2]]\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e Community colleges are no different than any other part of the higher-education\nsystem. We need to adapt to the changes gripping us today as well as the ones that are\ncoming. We need to provide greater access to more and more individuals at a lower cost, and\nthat\u0026rsquo;s just the reality. Even a state like California, which has seen an increase in investment in\ncommunity colleges over the past five years, cannot realistically build enough brick-and-mortar\ninstitutions to keep up with the demand.\u003c/p\u003e\n\u003cp\u003eWe have to find ways to lower the cost of education, and that may mean that we have to\nblur the lines between K\u0026ndash;12, community colleges, and universities. We have to create much\nmore seamless pathways and access to higher education. In addition, we\u0026rsquo;re no longer living in\nan environment where you get your bachelor\u0026rsquo;s degree and you\u0026rsquo;re done. We have to package\ncredentials differently so that as industries change individuals can come back to higher\neducation, get the credentials that they need, and increase their economic mobility.\u003c/p\u003e\n\u003cp\u003eWe need to really think about how to adapt our approach to the science of learning. We know\nhow people learn, and we know that every individual learns differently. I want our faculty to be\nable to take on different learning and teaching modalities, to look at how we move away from\nsort of the seat-time method to how we actually measure what students are learning on a real-time\nbasis, and to use data to personalize education for an individual.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMcKinsey:\u003c/strong\u003e Ultimately, how do you quantify the value that community colleges can provide in\nterms of economic impact?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEloy Ortiz Oakley:\u003c/strong\u003e We see our value in allowing individuals to more meaningfully participate in civic life.\nThat\u0026rsquo;s a huge issue for us. We\u0026rsquo;re also looking at an individual\u0026rsquo;s ability to transfer to a university\nand then follow them into employment.\u003c/p\u003e\n\u003cp\u003eMany of our students come to us from some of the lowest social and economic ranks in\nAmerica. Can we take those individuals and put them on the path to the middle class? Can we\ngive them the necessary skills? How do we measure that economic and social value? We need\nto do a much better job with those metrics. So, placement in the jobs, meaningful wage gain,\nallowing the individual to continue to come back and reskill and upskill that enables more and\nmore economic mobility.\u003c/p\u003e\n\u003cp\u003eI think we need to expand how we define success and progress. The ideal is to get away\nfrom measuring only credential production. That\u0026rsquo;s an important metric, but we need to do\na better job of measuring the economic value that we\u0026rsquo;re creating for individuals as well as\neconomic mobility. In many cases, individuals come into our system and don\u0026rsquo;t complete a credential because they have gotten the education needed to achieve mobility in their place\nof employment.\u003c/p\u003e\n\u003cp\u003eWe also need to measure the economic value of credentials. We want to get away from these\nmetrics on how many degrees did you confer and how many students transferred to four-year\nuniversities. Instead, the focus should be on the benefits to individuals, communities, and the\nnation as whole.\u003c/p\u003e\n\u003cp\u003eNow is the time to begin to do the work to build the infrastructure. That is my wish for all of our\ncommunity college leaders: that we embrace this new economy and do everything possible to\nprepare our students and working-age adults to not only survive but thrive.\u003c/p\u003e"},"isFullScreenInteractive":{"boolValue":false},"hideStickySocialShareBar":{"boolValue":false},"desktopID":{"value":""},"mobileID":{"value":""},"desktopURL":{"value":""},"mobileURL":{"value":""},"desktopPaddingPercentage":{"value":""},"mobilePaddingPercentage":{"value":""},"desktopOverrideHeight":{"value":""},"mobileOverrideHeight":{"value":""},"cerosOembedURL":{"value":""},"cerosRenderMode":{"targetItem":null},"cerosBackgroundColor":{"targetItem":null},"hideByLine":{"boolValue":false},"tableOfContentsTitle":{"value":"TABLE OF CONTENTS"},"accessStatus":{"targetItem":{"key":{"value":"RegisteredUsers"},"value":{"value":"Registered 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