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value="SITE_PAGE"> <input type="hidden" name="type" value="BLOG_POST"> <input type="hidden" name="type" value="LISTING_PAGE"> </form> </div> <ul class="hs-search-field__suggestions"></ul> </div></div> </div> </div> </header></div> <div id="main-content"> <main id="main-content" class="body-container-wrapper"> <div class="container-fluid body-container body-container--home"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell dnd-area" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-background-color dnd_area-row-0-force-full-width-section dnd_area-row-0-background-layers dnd-section dnd_area-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget rich-text dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd-modulemodule_1536246127460534" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_dnd-modulemodule_1536246127460534_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h1 style="text-align: center;"><span style="color: #ffffff;">Payment Center Frequently Asked Questions</span></h1></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd_area-row-1-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell main-content dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-5 cell_1653663631636-row-0-padding dnd-row cell_1653663631636-row-0-background-layers cell_1653663631636-row-0-background-color"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd-modulemodule_1565026946962520" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_dnd-modulemodule_1565026946962520_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h3 style="font-size: 18px; font-weight: bold;"><span style="color: #3a3a3a;">Jump to Topic</span></h3> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#Overview" style="color: #3a3a3a;" rel="noopener">- Overview</a></span></p> <p style="text-align: left; font-size: 14px;"><a href="#saved-payments" rel="noopener"><span style="color: #3a3a3a;">- Saved Payments</span></a></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#groups" rel="noopener" style="color: #3a3a3a;"><span style="background-color: transparent; letter-spacing: 0px;">- Payment Center Groups</span></a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#Roles" rel="noopener" style="color: #3a3a3a;">- Payment Center Roles</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#setup" rel="noopener" style="color: #3a3a3a;">- Payment Center Setup</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#member" style="color: #3a3a3a;">- Member Management</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#payment" rel="noopener" style="color: #3a3a3a;">- Adding Payment Methods</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#genomics-prepayment" rel="noopener" style="color: #3a3a3a;">- Genomics Prepayment</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#spend" style="color: #3a3a3a;">- Billing History</a></span></p> <p style="text-align: left; font-weight: normal; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#results" style="color: #3a3a3a;">- Viewing Group Results</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#results" style="color: #3a3a3a;"></a><a href="#usingmethods" rel="noopener" style="color: #3a3a3a;">- Update Payment Methods</a></span></p> <p style="text-align: left; font-size: 14px;"><span style="color: #3a3a3a;"><a href="#results" style="color: #3a3a3a;"></a><a href="#findmyinvoice" rel="noopener" style="color: #3a3a3a;">- How to Find My Invoice</a></span></p></span></div> </div> </div> </div> </div> <div class="span9 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="3" data-w="9"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row dnd-columnmodule_1500571182694130-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-rich_text rich-text dnd-module" style="" data-widget-type="rich_text" data-x="0" data-w="12"> <div class="cell-wrapper layout-widget-wrapper"> <span id="hs_cos_wrapper_dnd-modulemodule_1500572459628137" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2 style="text-align: left; font-weight: normal;"><span style="color: #826ec3;">Overview</span></h2> <h4><span style="color: #3a3a3a;">What is the Azenta Payment Center?</span></h4> <p><span style="color: #3a3a3a;">Payment Center is a payment management system on the Azenta ordering platform that enables oversight of group payment methods, sales orders, and invoices.</span></p> <h4><span style="color: #3a3a3a;">Why would I want to use the Payment Center feature?</span></h4> <p><span style="color: #3a3a3a;">The Azenta's Payment Center feature can be used to:</span></p> <ul> <li><span style="color: #3a3a3a;">Organize groups of researchers to share payment methods</span></li> <li><span style="color: #3a3a3a;">Create and manage payment methods for the group</span></li> <li><span style="color: #3a3a3a;">Assigning unique payment methods to specific people</span></li> <li><span style="color: #3a3a3a;">Keep track of billed and unbilled spend by PO* or Credit Card</span></li> <li><span style="color: #3a3a3a;">View unbilled orders and invoices checked out with Payment Center payment methods by individuals in your group*</span></li> </ul> <p><span style="color: #3a3a3a;">* Payment Center only shows associated details for sales orders checked out with a Payment Center payment method </span><span style="color: #3a3a3a;">Payment Center Managers can also view members’ data f</span><span style="color: #3a3a3a;">or data sharing between many colleagues, check out the Azenta “My Shared Projects” feature.</span></p> <p> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p style="font-size: 12px; text-align: center;"> </p> <a id="saved-payments" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Saved Payment Methods</span></h2> <h4><span style="color: #3a3a3a;">How do I save a payment method in the Payment Center?</span></h4> <p>You can save a payment method during the order checkout process by selecting the “Save this PO for future use” box (See image below).   This payment method will be for your individual use only and cannot be shared with other users at this time. If you need to save and share a payment method, you can use the Group functionality explained under Payment Center Groups.</p> <p style="line-height: 1;"> </p> <p><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=1840&name=Image%201.1.png" alt="Image 1.1" width="1840" loading="lazy" style="width: 1840px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=920&name=Image%201.1.png 920w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=1840&name=Image%201.1.png 1840w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=2760&name=Image%201.1.png 2760w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=3680&name=Image%201.1.png 3680w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=4600&name=Image%201.1.png 4600w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.1.png?width=5520&name=Image%201.1.png 5520w" sizes="(max-width: 1840px) 100vw, 1840px"></p> <h4><span style="color: #3a3a3a;">What can I do with my saved payment methods?</span></h4> <p>Your saved payments will be available for use during checkout. Additionally, you can either view your saved payment method or you can edit select fields in the Payment Center.</p> <h4><span style="color: #3a3a3a;">How can I update my saved payments?</span></h4> <p>Saved payment methods can be updated by navigating to payment center.</p> <p style="line-height: 1;"> </p> <p><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=4327&name=Image%201.4.png" alt="Image 1.4" width="4327" loading="lazy" style="width: 4327px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=2164&name=Image%201.4.png 2164w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=4327&name=Image%201.4.png 4327w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=6491&name=Image%201.4.png 6491w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=8654&name=Image%201.4.png 8654w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=10818&name=Image%201.4.png 10818w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.4.png?width=12981&name=Image%201.4.png 12981w" sizes="(max-width: 4327px) 100vw, 4327px"></p> <p>Check the box next to the payment method to be updated and 2. click “Edit.” You can edit select fields:</p> <ul> <li>For a PO, you can edit the following fields:</li> </ul> <img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=904&name=Image%201.2.png" alt="Image 1.2" width="904" loading="lazy" style="width: 904px; margin-left: auto; margin-right: auto; display: block;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=452&name=Image%201.2.png 452w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=904&name=Image%201.2.png 904w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=1356&name=Image%201.2.png 1356w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=1808&name=Image%201.2.png 1808w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=2260&name=Image%201.2.png 2260w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.2.png?width=2712&name=Image%201.2.png 2712w" sizes="(max-width: 904px) 100vw, 904px"><br> <ul> <li> <p>For a CC, you can edit the following fields:</p> </li> </ul> <p><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=861&name=Image%201.3.png" alt="Image 1.3" width="861" loading="lazy" style="width: 861px; margin-left: auto; margin-right: auto; display: block;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=431&name=Image%201.3.png 431w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=861&name=Image%201.3.png 861w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=1292&name=Image%201.3.png 1292w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=1722&name=Image%201.3.png 1722w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=2153&name=Image%201.3.png 2153w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%201.3.png?width=2583&name=Image%201.3.png 2583w" sizes="(max-width: 861px) 100vw, 861px"></p> <p>*Notification email is the only editable field</p> <p> </p> <p style="text-align: center; font-size: 12px;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p style="text-align: center; font-size: 12px;"> </p> <a id="groups" data-hs-anchor="true"></a> <p style="text-align: center; font-size: 12px;"> </p> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Payment Center Groups</span></h2> <h4><span style="color: #3a3a3a;">What is a Payment Center Group?</span></h4> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"><span>A Payment Center Group is a centralized location to invite colleagues and share payment methods with them. </span><span> </span></p> <h4><span style="color: #3a3a3a;">How can I save and share payment methods?</span></h4> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"><span>To share saved payment methods, you have to first create a group.  </span> </p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;">Then the steps to share a payment method are as follow: </p> <ol> <li style="vertical-align: baseline; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"><span style="font-size: 16px;"> To set up a new payment method, select “Add new payment method” and select your preference from the dropdown menu: "</span>Purchase Order" or "Credit card"<br><br></li> <li style="vertical-align: baseline; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"><span style="font-size: 16px;"> Fill out the required fields needed to create a payment method and click “Save”</span><br><span style="font-size: 16px;"></span></li> <li style="vertical-align: baseline; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"><span style="font-size: 16px;"> Managers can assign payment methods to specific users by clicking the group icon found in the “Assign member” column of the “Payment methods” This will open the Assign Member pop-up window as shown below:</span><br><span style="font-size: 16px;"></span></li> <li style="vertical-align: baseline; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"><span style="font-size: 16px;"> </span><span><span style="font-size: 11px;"><span style="font-size: 16px;">The Payment method is now shared with the group member, and they can select it during order checkout</span>. </span></span></li> </ol> <h4><span style="color: #3a3a3a;">Can I create more than 1 group?</span></h4> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"><span>You can create multiple groups. This function is typically used if you need to manage the payment center for several labs. </span><span> </span></p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"> </p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;">You do not need to create a new group to manage multiple POs.  You can create multiple payment methods in one group and control which members within your group have the ability to use each of those payment methods. <span style="font-size: 16px;"> </span></p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"> </p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; vertical-align: baseline; padding-left: 0in; font-size: 16px;"> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="roles" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Payment Center Roles</span></h2> <h4><span style="color: #3a3a3a;">Who is the Payment Center Manager?</span></h4> <p><span style="color: #3a3a3a;">Groups are administered by a Group Manager. This person is typically a lab manager or the person in charge of making payments.</span></p> <h4><span style="color: #3a3a3a;">What can a Group Manager do?</span></h4> <ul> <li><span style="color: #3a3a3a;">Invite colleagues to join Payment Center</span></li> <li><span style="color: #3a3a3a;">Manage payment methods and track spending for each member</span></li> <li><span style="color: #3a3a3a;">Receive notifications when orders are placed/results are available</span></li> <li><span style="color: #3a3a3a;">Access member data (paid for with a Payment Center payment method)</span></li> </ul> <h4><span style="color: #3a3a3a;">Who is a Payment Center Member?</span></h4> <p><span style="color: #3a3a3a;">Members can be any researcher who would want to share data with their Group Manager, or use the same payment methods as other members in the group.</span></p> <h4><span style="color: #3a3a3a;">What can a Payment Center Member do?</span></h4> <ul> <li><span style="color: #3a3a3a;">Select/Use a Payment Center payment method during order checkout</span></li> <li><span style="color: #3a3a3a;">View other active members of the group</span></li> </ul> <h4><span style="color: #3a3a3a;">Who is the Payment Center Owner?</span></h4> <p><span style="color: #3a3a3a;">Payment Center Owners are typically an academic primary investigator (PI) or an industry group leader/ administrator.</span></p> <h4><span style="color: #3a3a3a;">What does the Payment Center Owner do?</span></h4> <p><span style="color: #3a3a3a;">The Payment Center Owner is the individual who is financially responsible for invoices and the associated payment methods shared by Payment Center members.</span></p> <p> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="setup" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Payment Center Set Up</span></h2> <h4><span style="color: #3a3a3a;">How do I access Payment Center?</span></h4> <p><span style="color: #3a3a3a;">Payment Center can be accessed by clicking the Payment Center tab, or by clicking the “Payment Center” link under the “My Account” menu. </span></p> <p><span style="color: #3a3a3a;">Payment Center functionality is available to customers who have Azenta accounts and are associated with their correct PI and/or Institution (if you cannot see this tab, contact <a href="mailto:dnaseq@azenta.com" rel="noopener" style="color: #3a3a3a;">Technical Support</a>).</span></p> <p> </p> <p><span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=788&name=Image%202.1.png" alt="Image 2.1" width="788" style="width: 788px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=394&name=Image%202.1.png 394w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=788&name=Image%202.1.png 788w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=1182&name=Image%202.1.png 1182w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=1576&name=Image%202.1.png 1576w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=1970&name=Image%202.1.png 1970w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.1.png?width=2364&name=Image%202.1.png 2364w" sizes="(max-width: 788px) 100vw, 788px"></span></p> <h4><span style="color: #3a3a3a;">How do I become a Payment Center Manager?</span></h4> <p><span style="color: #3a3a3a;">Users can establish themselves as a Payment Center manager by selecting the checkbox and clicking the submit button.</span></p> <p> </p> <p><span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=627&height=404&name=Image%202.2.png" alt="Image 2.2" width="627" height="404" style="width: 627px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=314&height=202&name=Image%202.2.png 314w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=627&height=404&name=Image%202.2.png 627w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=941&height=606&name=Image%202.2.png 941w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=1254&height=808&name=Image%202.2.png 1254w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=1568&height=1010&name=Image%202.2.png 1568w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%202.2.png?width=1881&height=1212&name=Image%202.2.png 1881w" sizes="(max-width: 627px) 100vw, 627px"></span></p> <h4><span style="color: #3a3a3a;">What does the Payment Center Manager see?</span></h4> <p><span style="color: #3a3a3a;">Payment Center is organized into 6 subtabs (shown in red above) that allow Group Managers to control/edit different Group preferences & Members. Both Payment Center Managers and Members can view the “Group info” page, which shows Group name, Manager name, and the names of active Members.</span></p> <h4><span style="color: #3a3a3a;">How do I change the Payment Center Owner?</span></h4> <p><span style="color: #3a3a3a;">To change the Payment Center Owner, please contact <a href="mailto:SalesOps@azenta.com" rel="noopener" style="color: #3a3a3a;">salesops@azenta.com</a> and provide the name, emails address and phone number for the new Payment Center owner. Note: this information is important since the Payment Center Owner is the person financially responsible for the Payment Center associated invoices.</span></p> <p> </p> <h5 style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3; font-weight: normal;" rel="noopener">BACK TO TOP</a></span></h5> <a id="member" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Member Management</span></h2> <h4><span style="color: #3a3a3a;">What does the Payment Center Manager see inside their Payment Center? How do I add members to the Payment Center?</span></h4> <p><span style="color: #3a3a3a;">The Payment Center Manager can add lab members to their Payment Center by selecting the “Group Members” tab. Clicking the “Invite Colleagues” button will prompt a pop-up window.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=775&name=Image%203.1.png" alt="Image 3.1" width="775" style="width: 775px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=388&name=Image%203.1.png 388w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=775&name=Image%203.1.png 775w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=1163&name=Image%203.1.png 1163w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=1550&name=Image%203.1.png 1550w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=1938&name=Image%203.1.png 1938w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.1.png?width=2325&name=Image%203.1.png 2325w" sizes="(max-width: 775px) 100vw, 775px"></span><br><span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=323&name=Image%203.2.png" alt="Image 3.2" width="323" style="width: 323px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=162&name=Image%203.2.png 162w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=323&name=Image%203.2.png 323w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=485&name=Image%203.2.png 485w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=646&name=Image%203.2.png 646w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=808&name=Image%203.2.png 808w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.2.png?width=969&name=Image%203.2.png 969w" sizes="(max-width: 323px) 100vw, 323px"></span> <h4><span style="color: #3a3a3a;">Do I know that the invited member is in the Payment Center?</span></h4> <p><span style="color: #3a3a3a;">Once invitations are sent, all added Group Members will appear in the Group Member list:</span></p> <ul> <li><span style="color: #3a3a3a;">Members<strong> Pending User Approval </strong>must click the activation link provided in the invitation email.</span></li> <li><span style="color: #3a3a3a;">If Payment Center Members have a <strong>different PI</strong> than the Group Manager, or are affiliated with a commercial institution, a Azenta customer support representative must approve the request.   </span></li> <li><span style="color: #3a3a3a;">Invitees who <strong>do not yet have a Azenta account </strong>can receive the invitation to join but will be prompted to create an account upon clicking the link in the email.</span><br><span style="color: #3a3a3a;"></span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=798&name=Image%203.3.png" alt="Image 3.3" width="798" style="width: 798px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=399&name=Image%203.3.png 399w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=798&name=Image%203.3.png 798w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=1197&name=Image%203.3.png 1197w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=1596&name=Image%203.3.png 1596w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=1995&name=Image%203.3.png 1995w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.3.png?width=2394&name=Image%203.3.png 2394w" sizes="(max-width: 798px) 100vw, 798px"></span> <h4><span style="color: #3a3a3a;">How do I remove a member from the Payment Center?</span></h4> <p><span style="color: #3a3a3a;">To permanently remove a Member from Payment Center,  check the box next to the user you would like to remove, and select “Remove member” button.</span></p> <ul> <li><span style="color: #3a3a3a;">A pop-up window confirming your removal request will appear. Select “Yes” to proceed.</span></li> <li><span style="color: #3a3a3a;">A Member can only be removed if they have not utilized the Payment Center payment method. By removing a Member, access to the Member data and invoices will also be removed permanently.</span></li> </ul> <h4><span style="color: #3a3a3a;">How do I inactivate a member of my Payment Center?</span></h4> <p><span style="color: #3a3a3a;">To inactivate a Member, check the appropriate box in the left most column followed by the “Inactive” button.</span></p> <p><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=634&name=Image%203.4.png" alt="Image 3.4" width="634" style="font-size: 1rem; letter-spacing: 0px; width: 634px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=317&name=Image%203.4.png 317w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=634&name=Image%203.4.png 634w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=951&name=Image%203.4.png 951w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=1268&name=Image%203.4.png 1268w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=1585&name=Image%203.4.png 1585w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.4.png?width=1902&name=Image%203.4.png 1902w" sizes="(max-width: 634px) 100vw, 634px"></p> <h4><span style="color: #3a3a3a;">What does the inactive function do?</span></h4> <p><span style="color: #3a3a3a;">The “Inactive” function allows Managers to inactivate Members of Payment Center and prevent them from placing orders using the Payment Center payments methods. To inactivate a Member, check the appropriate box in the left most column followed by the “Inactive” button.</span></p> <h4><span style="color: #3a3a3a;">Why do I still see an inactivated member of my Payment Center on the Member Tab?</span></h4> <p><span style="color: #3a3a3a;">Inactive Group Members will still appear under the Group Member tab. The Group Manager will have access to the data & invoices generated during the time the Member was active. Inactive Members will no longer have access to the Payment Center payment method(s) at checkout.</span></p> <h4><span style="color: #3a3a3a;">Can I be the Payment Center Manager for multiple Payment Centers?</span></h4> <p><span style="color: #3a3a3a;">Yes. To manage multiple groups, please click the “+ New Group” button to create a new Payment Center.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=624&name=Image%203.5.png" alt="Image 3.5" width="624" loading="lazy" style="width: 624px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=312&name=Image%203.5.png 312w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=624&name=Image%203.5.png 624w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=936&name=Image%203.5.png 936w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=1248&name=Image%203.5.png 1248w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=1560&name=Image%203.5.png 1560w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%203.5.png?width=1872&name=Image%203.5.png 1872w" sizes="(max-width: 624px) 100vw, 624px"></span> <h4><span style="color: #3a3a3a;">Can Payment Center members be part of Multiple Payment Centers?</span></h4> <p><span style="color: #3a3a3a;">Yes. One person can be a member of multiple Payment Center, each with the unique payment methods, Group Managers and Group Owners. Once part of a new Payment Center, the respective payment methods can be selected from a dropdown menu at checkout.</span></p> <h4><span style="color: #3a3a3a;">What if I want to leave one Payment Center and join another?</span></h4> <p><span style="color: #3a3a3a;">If a member has used a Payment Center payment method in the past, they cannot be removed from the Payment Center as their transactions are part of the Payment Center. However, members can be inactivated from the Payment Center and not given access to any of the payment methods.</span></p> <p><span style="color: #3a3a3a;">Members can be part of multiple Payment Centers and they do not need to leave a group to join another. Note: for member PI changes, please contact <a href="mailto:salesops@azenta.com" rel="noopener" style="color: #3a3a3a;">salesops@azenta.com</a> right away to discuss options available.</span></p> <p> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="payment" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Payment Method Management</span></h2> <h4><span style="color: #3a3a3a;">How do I add a new payment method to my Payment Center?</span></h4> <p><span style="color: #3a3a3a;">To set up a new payment method, select “Add new payment method” and select your preference from the dropdown menu:</span></p> <ul> <li><span style="color: #3a3a3a;">Purchase Order</span></li> <li><span style="color: #3a3a3a;">Credit card</span></li> </ul> <p><span style="color: #3a3a3a;">*Please note that payment methods cannot be discarded. They can be edited or inactivated.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=829&name=Image%204.1.png" alt="Image 4.1" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=415&name=Image%204.1.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=829&name=Image%204.1.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=1244&name=Image%204.1.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=1658&name=Image%204.1.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=2073&name=Image%204.1.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.1.png?width=2487&name=Image%204.1.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <p> </p> <p><span style="color: #3a3a3a;">1. Adding a Purchase Order</span></p> <p><span style="color: #3a3a3a;">The following information is needed to setup a Purchase Order as a Payment Method:</span></p> <ul> <li><span style="color: #3a3a3a;">PO name</span></li> <li><span style="color: #3a3a3a;">PO Number</span></li> <li><span style="color: #3a3a3a;">PO amount/starting balance on the purchase order</span></li> <li><span style="color: #3a3a3a;">Optional description (for internal record-keeping)</span></li> <li><span style="color: #3a3a3a;">Low Balance Alerts (can be turn off and on)</span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=403&name=Image%204.2.png" alt="Image 4.2" width="403" style="width: 403px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=202&name=Image%204.2.png 202w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=403&name=Image%204.2.png 403w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=605&name=Image%204.2.png 605w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=806&name=Image%204.2.png 806w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=1008&name=Image%204.2.png 1008w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.2.png?width=1209&name=Image%204.2.png 1209w" sizes="(max-width: 403px) 100vw, 403px"></span> <p> </p> <p><span style="color: #3a3a3a;">2. Adding a Credit Card</span></p> <p><span style="color: #3a3a3a;">The following information is needed to setup a Credit Card as a Payment Method:</span></p> <ul> <li><span style="color: #3a3a3a;">Credit card details</span></li> <li><span style="color: #3a3a3a;">Payment Name for this card</span></li> <li><span style="color: #3a3a3a;">Optional description (for internal record-keeping)</span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=422&name=Image%204.3.png" alt="Image 4.3" width="422" style="width: 422px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=211&name=Image%204.3.png 211w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=422&name=Image%204.3.png 422w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=633&name=Image%204.3.png 633w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=844&name=Image%204.3.png 844w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=1055&name=Image%204.3.png 1055w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.3.png?width=1266&name=Image%204.3.png 1266w" sizes="(max-width: 422px) 100vw, 422px"></span> <h4><span style="color: #3a3a3a;">Can I remove a payment method?</span></h4> <p><span style="color: #3a3a3a;"><span style="font-weight: normal;">You cannot remove a payment method, but you can inactivate one. </span></span><span style="color: #3a3a3a;">To inactivate a payment method:</span></p> <ul> <li><span style="color: #3a3a3a;">Check the box of the payment method</span></li> <li><span style="color: #3a3a3a;">Click inactivate button</span></li> <li><span style="color: #3a3a3a;">Click yes when prompted by the pop-up</span><br><br><span style="color: #3a3a3a;"><strong><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=805&name=Image%204.4.png" alt="Image 4.4" width="805" style="width: 805px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=403&name=Image%204.4.png 403w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=805&name=Image%204.4.png 805w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=1208&name=Image%204.4.png 1208w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=1610&name=Image%204.4.png 1610w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=2013&name=Image%204.4.png 2013w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.4.png?width=2415&name=Image%204.4.png 2415w" sizes="(max-width: 805px) 100vw, 805px"></strong></span></li> </ul> <p><span style="color: #3a3a3a;">If you inactivate a payment method that members are assigned to, they are removed automatically. </span><span style="color: #3a3a3a;">You can reactivate an inactivated payment method</span></p> <h4><span style="color: #3a3a3a;">How do I update the balance of an existing payment method?</span></h4> <span style="color: #3a3a3a;">The Payment Center Manager can <strong>update the balance </strong>of an existing active payment method</span><br> <ul> <li><span style="color: #3a3a3a;">Check the box(es) and click Edit</span></li> <li><span style="color: #3a3a3a;">Enter amount you wish to add under “New authorized amount” and click Save</span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=829&name=Image%204.5.png" alt="Image 4.5" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=415&name=Image%204.5.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=829&name=Image%204.5.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=1244&name=Image%204.5.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=1658&name=Image%204.5.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=2073&name=Image%204.5.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.5.png?width=2487&name=Image%204.5.png 2487w" sizes="(max-width: 829px) 100vw, 829px"> <img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=342&name=Image%204.6.png" alt="Image 4.6" width="342" style="width: 342px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=171&name=Image%204.6.png 171w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=342&name=Image%204.6.png 342w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=513&name=Image%204.6.png 513w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=684&name=Image%204.6.png 684w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=855&name=Image%204.6.png 855w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.6.png?width=1026&name=Image%204.6.png 1026w" sizes="(max-width: 342px) 100vw, 342px"></span> <h4><span style="color: #3a3a3a;">Can I assign a Payment Center payment method to certain group members?</span></h4> <p><span style="color: #3a3a3a;">Managers can assign payment methods to specific users by clicking the group icon found in the “Assign member” column of the “Payment methods” tab. By default, new payment methods are not shared.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=624&name=Image%204.7.png" alt="Image 4.7" width="624" loading="lazy" style="width: 624px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=312&name=Image%204.7.png 312w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=624&name=Image%204.7.png 624w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=936&name=Image%204.7.png 936w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=1248&name=Image%204.7.png 1248w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=1560&name=Image%204.7.png 1560w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.7.png?width=1872&name=Image%204.7.png 1872w" sizes="(max-width: 624px) 100vw, 624px"></span> <ul> <li><span style="color: #3a3a3a;">Checking the “Assigned” box will give the Members access to this payment method during checkout.</span></li> <li><span style="color: #3a3a3a;">Checking the “Limit” box will limit the Members to the Payment Center payment method during checkout. This will effectively require the Members to use the Payment Center payment method.</span></li> </ul> <h4><span style="color: #3a3a3a;">Can I add to the balance of a previously created payment method?</span></h4> <span style="color: #3a3a3a;">The Payment Center Manager can <strong>update the balance</strong> of an existing active payment method</span><br> <ul> <li><span style="color: #3a3a3a;">Check the box(es) and click Edit</span></li> <li><span style="color: #3a3a3a;">Enter amount you wish to add under “New authorized amount” and click Save</span><br><span style="color: #3a3a3a;"></span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=829&name=Image%204.8.png" alt="Image 4.8" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=415&name=Image%204.8.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=829&name=Image%204.8.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=1244&name=Image%204.8.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=1658&name=Image%204.8.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=2073&name=Image%204.8.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.8.png?width=2487&name=Image%204.8.png 2487w" sizes="(max-width: 829px) 100vw, 829px"> <img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=342&name=Image%204.9.png" alt="Image 4.9" width="342" style="width: 342px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=171&name=Image%204.9.png 171w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=342&name=Image%204.9.png 342w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=513&name=Image%204.9.png 513w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=684&name=Image%204.9.png 684w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=855&name=Image%204.9.png 855w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.9.png?width=1026&name=Image%204.9.png 1026w" sizes="(max-width: 342px) 100vw, 342px"></span> <h4><span style="color: #3a3a3a;">Can you alert me once a Payment Center payment methods reaches a specific dollar amount?</span></h4> <p><span style="color: #3a3a3a;">You can select to have a low balance alert email sent to you if your Payment Center payment method goes below a certain monetary amount:</span></p> <ul> <li><span style="color: #3a3a3a;">Click on Edit Payment method</span></li> <li><span style="color: #3a3a3a;">Check the Low Balance Alert box</span></li> <li><span style="color: #3a3a3a;">Set low balance alert amount</span></li> <li>Click Save button</li> </ul> <p><br><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=829&name=Image%204.10.png" alt="Image 4.10" width="829" style="font-size: 1rem; letter-spacing: 0px; width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=415&name=Image%204.10.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=829&name=Image%204.10.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=1244&name=Image%204.10.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=1658&name=Image%204.10.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=2073&name=Image%204.10.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.10.png?width=2487&name=Image%204.10.png 2487w" sizes="(max-width: 829px) 100vw, 829px"><br><br><span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=288&name=Image%204.11.png" alt="Image 4.11" width="288" style="width: 288px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=144&name=Image%204.11.png 144w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=288&name=Image%204.11.png 288w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=432&name=Image%204.11.png 432w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=576&name=Image%204.11.png 576w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=720&name=Image%204.11.png 720w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%204.11.png?width=864&name=Image%204.11.png 864w" sizes="(max-width: 288px) 100vw, 288px"></span></p> <p><span style="color: #3a3a3a;">Email will be sent daily until:</span></p> <ul> <li><span style="color: #3a3a3a;">More money is added to the payment method</span></li> <li><span style="color: #3a3a3a;">Payment method is inactivated</span><br><span style="color: #3a3a3a;"></span></li> </ul> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="genomics-prepayment" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Genomics Prepayment</span></h2> <h4><span>What is Genomics Prepayment?</span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Genomics </span><span>Prepayment</span><span> is a payment method within </span><span>Payment</span><span> Center that customers choose to buy and use to pay for </span><span>GENEWIZ </span><span>Genomics Services. It is a </span><span>virtual</span><span> </span><span>prepayment method </span><span>where the funds are </span><span>determined</span><span> and loaded by you. The </span><span>prepayment</span><span> </span><span>can also be shared with others at your company to use as a payment method for </span><span>g</span><span>enomics </span><span>s</span><span>ervices.</span></span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Who is eligible </span><span>for</span><span> Genomics</span><span> Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Genomics </span><span>Prepayment </span><span>is available to </span><span>GENEWIZ </span><span>Genomics </span><span>Services </span><span>customers that are linked to a PI.</span></span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I </span><span>create </span><span>a</span><span> </span><span>Genomics</span><span> </span><span>Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p><span>A Genomics Prepayment </span><span>can be </span><span>created </span><span>through your </span><span>online </span><span>account. <span data-contrast="none" xml:lang="EN-US" lang="EN-US">Refer to this “</span><a href="https://3478602.fs1.hubspotusercontent-na1.net/hubfs/3478602/2022-06%20GEN%20-%20Payment%20Center%20FAQ/10011-M%26G-US%200524%20GENEWIZ%20Buying%20Using%20Genomics%20Prepayment.pdf" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-US" lang="EN-US">how-to guide</span></a><span data-contrast="none" xml:lang="EN-US" lang="EN-US">” to get started.</span></span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Who can access/use my Genomics</span><span> Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Anyone you share your prepayment number and PIN with can use your prepayment to purchase genomics services by entering the prepayment number and PIN at checkout.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">If you want to share your prepayment with members of your Payment Center group, you can assign group members to the prepayment within Payment Center. The prepayment will then appear under “Shared Payments” at checkout.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">The scope of people you can share your prepayment with is tied to your group’s member base. When you are signed into your online account, you can view group members within Payment Center under the “Group Members” tab. You will only be able to share your prepayment with group members that have an active status.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><strong><span data-contrast="none">Please note</span></strong><span data-contrast="none"> it is important to keep your prepayment credentials safe and confidential if you do not wish for others to utilize your prepayment. Anyone with access to your prepayment information and the online portal can use your prepayment for placing genomics orders.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I share my Genomics </span><span>Prepayment </span><span>with others at my company?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">One way to share your prepayment is by giving your colleague(s) the prepayment number and PIN. They can enter that information within the “Payment Type” section when checking out genomics orders.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">If your colleague uses your prepayment information for an order, they will automatically be assigned as a user of that prepayment. This allows your colleague to use the “Shared Payments” payment type when checking out future orders. They can select the prepayment from the “Shared Payments” dropdown list or continue to input the prepayment credentials.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Another way to share your prepayment is to assign a member to the prepayment. Navigate to Payment Center and look for the prepayment you wish to share with your colleague(s). Under the “Assigned” column, click on the number.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">The “Assign-member” window will pop up and you can view active members within your group you are permitted to share your prepayment with. Check the box under “Assigned” next to the name of the group member you wish to share the prepayment with and click “Save.”</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Is there a minimum limit to the funds I can choose to add to </span><span>my Genomics Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>The </span><span>value</span><span> you </span><span>allocate</span><span> </span><span>to</span><span> your </span><span>prepayment </span><span>must be greater than or equal to 1.</span></span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I view </span><span>the</span><span> total remaining balance </span><span>i</span><span>n my Genomics </span><span>Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Your remaining balance can be viewed within Payment Center. Under the “Payment Methods” tab, you will see the Genomics Prepayment you have created.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">You can view your prepayment balance, the number of people assigned to your prepayment, unbilled amount, and invoiced amount.</span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>What happens once my funds are depleted </span><span>from</span><span> my Genomics</span><span> Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Once funds are depleted from your prepayment, you can reload/add funds to it.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">If you attempt to use a prepayment that has insufficient funds to order a genomics service, you will receive a message indicating there is an insufficient balance.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I use up the remaining funds on my Genomics </span><span>Prepayment </span><span>if my balance is less than the amount of my order?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">If your prepayment balance is less than the cost of your order, you can reload your prepayment with the extra amount needed to cover your order and use the prepayment to deplete the funds to zero.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Remember, you do not need to create a new prepayment if you use all your funds. You can continue to reload the prepayment you already have to make purchases.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I reload/add/top-up funds to my Genomics </span><span>Prepayment</span><span>?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Once the original funds have depleted from your prepayment, you will want to add more funds so you can continue to use it as a payment method. This can be accomplished from Payment Center.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">In Payment Center, check the box on the far left of the prepayment you wish to add the funds to. Then, select the purple “Add Fund” button. A screen will pop up for you to enter the total amount of funds you wish to reload onto your prepayment. Once you enter the amount of funds you wish to add, click “Save” and proceed with the checkout process. Once reloaded, you will immediately see your updated balance in Payment Center and the new funds will be available to use.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">You can also reload funds from your home page under the “Genomics Services” tab by selecting “Genomics Prepayment” from the list of options and clicking the “Genomics Prepayment Reload” icon. Proceed with the checkout process. Once reloaded, the funds will be available for immediate use.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><strong><span data-contrast="none">Please note</span></strong><span data-contrast="none"> when you add more funds to your prepayment, this can be any amount you wish that has a value greater than or equal to 1. It does not have to be the same amount originally placed on the prepayment. For instance, if the original amount placed in the prepayment was $1,000, you may reload to only have $500.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Can I </span><span>create</span><span> </span><span>and use more than one </span><span>Genomics Prepayment</span><span>?</span></span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Yes, you </span><span>can</span><span> </span><span>create </span><span>and </span><span>utilize</span><span> more than one </span><span>Genomics Prepayment</span><span>.</span></span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I change the name of my </span><span>Genomics Prepayment</span><span> </span><span>or</span><span> PIN?</span></span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Once you are logged into your online account, navigate to Payment Center.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">To edit the name of your prepayment or change your PIN, select the checkbox to the far left of the prepayment you wish to edit. Then, click the purple “Edit” button above the table.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Input the new prepayment name and PIN into the appropriate fields and click “Save” once all edits have been made to the prepayment.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>How do I access my weekly/monthly/annual statements?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">Your prepayment statements can be viewed and downloaded through Payment Center. Under the “Payment Methods” tab, click on “Genomics Prepayment statements.”</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <p data-ccp-border-top="0.3333333333333333px solid #e2e8f0" data-ccp-padding-top="0px" data-ccp-border-bottom="0.3333333333333333px solid #e2e8f0" data-ccp-padding-bottom="0px"><span data-contrast="none">You can select your prepayment from a dropdown menu and choose the specific date range you wish to view. You can also download a copy of your statement.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Am I able to use my Genomics </span><span>Prepayment</span><span> to </span><span>purchase</span><span> Consumables & Instruments?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>No</span><span>.</span><span> </span><span>A </span><span>Genomics </span><span>Prepayment </span><span>is limited </span><span>to</span><span> purchasing </span><span>GENEWIZ </span><span>Genomics Services. No </span><span>c</span><span>onsumables & </span><span>i</span><span>nstruments </span><span>can</span><span> be paid for </span><span>using</span><span> Genomics </span><span>Prepayment</span><span>.</span></span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p> <h4><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Am I able to transfer the ownership of my Genomics </span><span>Prepayment </span><span>to a new owner?</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240,"335572071":2,"335572072":0,"335572073":15788258,"335572075":2,"335572076":0,"335572077":15788258,"335572079":2,"335572080":0,"335572081":15788258,"335572083":2,"335572084":0,"335572085":15788258,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>If you need to transfer the ownership of your </span><span>prepayment </span><span>to a new owner, this is a special request that would need to be made with our support team.</span></span></p> <p> </p> <a id="spend" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Unbilled and Billed Spend History</span></h2> <h4><span style="color: #3a3a3a;">How can I view my unbilled orders?</span></h4> <p><span style="color: #3a3a3a;">There are two ways to view your unbilled orders:</span></p> <p><span style="color: #3a3a3a;">1. To view all unbilled orders that reference <strong>a specific payment method</strong> from the “Payment Methods” tab, check the appropriate box in the left most column and select the “Unbilled orders” button (circled in red).</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=829&name=Image%205.1.png" alt="Image 5.1" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=415&name=Image%205.1.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=829&name=Image%205.1.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=1244&name=Image%205.1.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=1658&name=Image%205.1.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=2073&name=Image%205.1.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.1.png?width=2487&name=Image%205.1.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <p> </p> <p><span style="color: #3a3a3a;">2. All unbilled orders that reference Payment Center payment methods can be viewed from the “Unbilled orders” tab. Use the filters & search function as shown above to alter your results.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=829&name=Image%205.2.png" alt="Image 5.2" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=415&name=Image%205.2.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=829&name=Image%205.2.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=1244&name=Image%205.2.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=1658&name=Image%205.2.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=2073&name=Image%205.2.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.2.png?width=2487&name=Image%205.2.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <h4><span style="color: #3a3a3a;">How can I view my invoice history?</span></h4> <p><span style="color: #3a3a3a;">There are two ways to view your invoice history:</span></p> <p><span style="color: #3a3a3a;">1. To view all invoices that reference a specific payment method from the “Payment Methods” tab, check the appropriate box in the left most column and select the “Invoice History” button (circled in red).</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=829&name=Image%205.3.png" alt="Image 5.3" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=415&name=Image%205.3.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=829&name=Image%205.3.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=1244&name=Image%205.3.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=1658&name=Image%205.3.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=2073&name=Image%205.3.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.3.png?width=2487&name=Image%205.3.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <p> </p> <p><span style="color: #3a3a3a;">2. All invoices that reference Payment Center payment methods can be viewed from the “Invoices” tab. Use the filters & search function as shown above to alter your results.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=829&name=Image%205.4.png" alt="Image 5.4" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=415&name=Image%205.4.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=829&name=Image%205.4.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=1244&name=Image%205.4.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=1658&name=Image%205.4.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=2073&name=Image%205.4.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.4.png?width=2487&name=Image%205.4.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <h4><span style="color: #3a3a3a;">Can I pay my Payment Center payment related invoices online?</span></h4> <p><span style="color: #3a3a3a;">YES! The Payment Center manager can pay invoices using a credit card directly from Payment Center Invoice Tab.</span></p> <ul> <li><span style="color: #3a3a3a;">Check the box(es) and click pay</span></li> <li><span style="color: #3a3a3a;">Enter Credit Card information and click Save</span></li> </ul> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=829&name=Image%205.5.png" alt="Image 5.5" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=415&name=Image%205.5.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=829&name=Image%205.5.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=1244&name=Image%205.5.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=1658&name=Image%205.5.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=2073&name=Image%205.5.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.5.png?width=2487&name=Image%205.5.png 2487w" sizes="(max-width: 829px) 100vw, 829px"> <img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=347&name=Image%205.6.png" alt="Image 5.6" width="347" style="width: 347px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=174&name=Image%205.6.png 174w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=347&name=Image%205.6.png 347w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=521&name=Image%205.6.png 521w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=694&name=Image%205.6.png 694w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=868&name=Image%205.6.png 868w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%205.6.png?width=1041&name=Image%205.6.png 1041w" sizes="(max-width: 347px) 100vw, 347px"></span> <p> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="results" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Viewing Group Results</span></h2> <h4><span style="color: #3a3a3a;">How do I view group member results?</span></h4> <p><span style="color: #3a3a3a;">You can view the results by:</span></p> <ul> <li><span style="color: #3a3a3a;">Clicking on the Group Results tab</span></li> <li><span style="color: #3a3a3a;">Sorting and filtering</span></li> <li><span style="color: #3a3a3a;">Click the "Download" button</span></li> </ul> <p><span style="color: #3a3a3a;">In the “Group results” tab, Group Member orders can be sorted and filtered in the following ways:</span></p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=829&name=Image%206.1.png" alt="Image 6.1" width="829" style="width: 829px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=415&name=Image%206.1.png 415w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=829&name=Image%206.1.png 829w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=1244&name=Image%206.1.png 1244w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=1658&name=Image%206.1.png 1658w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=2073&name=Image%206.1.png 2073w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%206.1.png?width=2487&name=Image%206.1.png 2487w" sizes="(max-width: 829px) 100vw, 829px"></span> <p> </p> <p><span style="color: #3a3a3a;">1. Order date range search box</span></p> <p><span style="color: #3a3a3a;">2. Payment Center Member dropdown</span></p> <p><span style="color: #3a3a3a;">3. Text search box (which allows you to search keyword, such as tracking number, order name, service type, etc.)</span></p> <p><span style="color: #3a3a3a;">4. Text search box shown in each column of the table header</span></p> <p><span style="color: #3a3a3a;">5. Ascending or descending arrows shown in each column of the table header</span></p> <p> </p> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="usingmethods" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">Using Payment Center Payment Methods</span></h2> <h4><span style="color: #3a3a3a;">As a member, how can I select a Payment Center payment method when I checkout?</span></h4> <p><span style="color: #3a3a3a;">Members can access their assigned Payment Center payment methods <u><strong>at checkout</strong></u> by selecting the “Payment Center” option in the Payment Type field, as shown above.</span></p> <p> </p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=730&name=Image%207.1.png" alt="Image 7.1" width="730" style="width: 730px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=365&name=Image%207.1.png 365w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=730&name=Image%207.1.png 730w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=1095&name=Image%207.1.png 1095w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=1460&name=Image%207.1.png 1460w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=1825&name=Image%207.1.png 1825w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.1.png?width=2190&name=Image%207.1.png 2190w" sizes="(max-width: 730px) 100vw, 730px"></span> <h4><span style="color: #3a3a3a;">What if I am assigned to more than 1 Payment Center Payment method?</span></h4> <p><span style="color: #3a3a3a;">If you are assigned to more than 1 Payment Center Payment method there will a dropdown menu so you can select the correct one to use for order you are checking out.</span></p> <p><img src="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=828&name=Image%207.2.png" alt="Image 7.2" width="828" style="font-size: 1rem; letter-spacing: 0px; width: 828px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=414&name=Image%207.2.png 414w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=828&name=Image%207.2.png 828w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=1242&name=Image%207.2.png 1242w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=1656&name=Image%207.2.png 1656w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=2070&name=Image%207.2.png 2070w, https://web.genewiz.com/hs-fs/hubfs/2022%20GeneGroup%20Payment%20Center/Image%207.2.png?width=2484&name=Image%207.2.png 2484w" sizes="(max-width: 828px) 100vw, 828px"></p> <h4><span style="color: #3a3a3a;">Can I manually type in the PO number or Credit Card Information during checkout of my order?</span></h4> <ul> <li><span style="color: #3a3a3a;">Members can still manually enter a separate PO number or credit card independently of the Payment Center payment method functionality at checkout.</span></li> <li><span style="color: #3a3a3a;">Manually typing the PO associated with the Payment Center in the PO field <strong>will not </strong>invoice the order to the Payment Center PO.</span></li> </ul> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p> <p> </p> <a id="findmyinvoice" data-hs-anchor="true"></a> <h2 style="font-weight: normal;"><span style="color: #826ec3;">How to Find My Invoice</span></h2> <h4><span style="color: #3a3a3a;">Step 1: Access the Payment Center.</span></h4> <p style="color: #3a3a3a;">Access the Payment Center by clicking the Payment Center tab, or by clicking the “Payment Center” link under the “My Account” menu.</p> <p style="color: #3a3a3a;">Payment Center functionality is available to customers who have Azenta accounts and are associated with their correct PI and/or Institution (if you cannot see this tab, contact Technical Support).</p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=730&name=PayInvoice1-1.png" alt="Image 7.1" width="730" style="width: 730px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=365&name=PayInvoice1-1.png 365w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=730&name=PayInvoice1-1.png 730w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=1095&name=PayInvoice1-1.png 1095w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=1460&name=PayInvoice1-1.png 1460w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=1825&name=PayInvoice1-1.png 1825w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice1-1.png?width=2190&name=PayInvoice1-1.png 2190w" sizes="(max-width: 730px) 100vw, 730px"></span> <h4><span style="color: #3a3a3a;">Step 2: Click on the Invoices tab.</span></h4> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=730&name=PayInvoice2-1.png" alt="Image 7.1" width="730" style="width: 730px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=365&name=PayInvoice2-1.png 365w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=730&name=PayInvoice2-1.png 730w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=1095&name=PayInvoice2-1.png 1095w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=1460&name=PayInvoice2-1.png 1460w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=1825&name=PayInvoice2-1.png 1825w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice2-1.png?width=2190&name=PayInvoice2-1.png 2190w" sizes="(max-width: 730px) 100vw, 730px"></span> <h4><span style="color: #3a3a3a;">Step 3: Adjust the date range (3a) to cover the period you need to retrieve your invoice and click the filter button (3b) to execute the search.</span></h4> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=730&name=PayInvoice3-1.png" alt="Image 7.1" width="730" style="width: 730px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=365&name=PayInvoice3-1.png 365w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=730&name=PayInvoice3-1.png 730w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=1095&name=PayInvoice3-1.png 1095w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=1460&name=PayInvoice3-1.png 1460w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=1825&name=PayInvoice3-1.png 1825w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice3-1.png?width=2190&name=PayInvoice3-1.png 2190w" sizes="(max-width: 730px) 100vw, 730px"></span> <h4><span style="color: #3a3a3a;">Step 4: Select and download your invoice of choice.</span></h4> <p style="color: #3a3a3a;">Please note that invoices from July 16, 2023, or any older open invoices, are available in your account.</p> <span style="color: #3a3a3a;"><img src="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=730&name=PayInvoice4-2.png" alt="Image 7.1" width="730" style="width: 730px;" srcset="https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=365&name=PayInvoice4-2.png 365w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=730&name=PayInvoice4-2.png 730w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=1095&name=PayInvoice4-2.png 1095w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=1460&name=PayInvoice4-2.png 1460w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=1825&name=PayInvoice4-2.png 1825w, https://web.genewiz.com/hs-fs/hubfs/2022-06%20GEN%20-%20Payment%20Center%20FAQ/Pay%20Invoice/PayInvoice4-2.png?width=2190&name=PayInvoice4-2.png 2190w" sizes="(max-width: 730px) 100vw, 730px"></span> <p style="font-size: 12px; text-align: center;"><span style="color: #826ec3;"><a href="#Top" style="color: #826ec3;" rel="noopener">BACK TO TOP</a></span></p></span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> </div> <div data-global-resource-path="Azenta Templates/Form Conversion LP Template/templates/partials/footer.html"><footer class="footer test"> <div class="container-fluid footer__container content-wrapper"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section footer-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span 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