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data-globalnav-item-name="where-to-buy" data-topnav-flyout-trigger-compact="true" data-analytics-title="where to buy" data-analytics-element-engagement="hover - where to buy" aria-label="Où acheter" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-where-to-buy"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 62 44" width="62" xmlns="http://www.w3.org/2000/svg"><path d="m8.3878 21.767c0 2.7012-1.4648 4.4297-3.8789 4.4297-2.4258 0-3.8789-1.7227-3.8789-4.4297 0-2.7188 1.4883-4.4238 3.8789-4.4238 2.4024 0 3.8789 1.7109 3.8789 4.4238zm-6.6738 0c0 2.0977 1.0371 3.457 2.7949 3.457 1.7344 0 2.7949-1.3594 2.7949-3.457 0-2.1152-1.0664-3.4512-2.7949-3.4512-1.7226.0001-2.7949 1.336-2.7949 3.4512zm13.3628 4.2305h-.9609v-.9902h-.0938c-.3164.7031-.9902 1.1016-1.957 1.1016-1.418 0-2.1562-.8438-2.1562-2.3379v-4.0898h1.0078v3.8438c0 1.1367.4219 1.6641 1.4297 1.6641 1.1133 0 1.7227-.6621 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1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574zm6.0034-2.6367h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.9141h-1.0078v-6.3165z"></path></svg></span><span class="globalnav-link-text">Où acheter</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="https://support.apple.com/kb/index?page=search&locale=fr_MU" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Rechercher sur apple.com" aria-label="Rechercher sur apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Effacer les termes de la recherche" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 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class="globalnav-searchfield-submit"><span class="globalnav-image-regular"><svg height="32" viewBox="0 0 30 32" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m23.3291 23.3066-4.35-4.35c-.0105-.0105-.0247-.0136-.0355-.0235a6.8714 6.8714 0 1 0 -1.5736 1.4969c.0214.0256.03.0575.0542.0815l4.35 4.35a1.1 1.1 0 1 0 1.5557-1.5547zm-15.4507-8.582a5.6031 5.6031 0 1 1 5.603 5.61 5.613 5.613 0 0 1 -5.603-5.61z"></path></svg></span><span class="globalnav-image-compact"><svg width="38" height="40" viewBox="0 0 38 40" xmlns="http://www.w3.org/2000/svg"><path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"></path></svg></span></button></div><div role="status" aria-live="polite" data-topnav-searchresults-label="total results" class="globalnav-searchresults-count"></div></form><div class="globalnav-searchresults"></div></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg width="18" height="18" viewBox="0 0 18 18"><polyline id="globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12" class="globalnav-menutrigger-bread globalnav-menutrigger-bread-bottom"><animate id="globalnav-anim-menutrigger-bread-bottom-open" attributeName="points" keyTimes="0;0.5;1" dur="0.24s" begin="indefinite" fill="freeze" calcMode="spline" keySplines="0.42, 0, 1, 1;0, 0, 0.58, 1" values=" 2 12, 16 12; 2 9, 16 9; 3.5 15, 15 3.5"></animate><animate id="globalnav-anim-menutrigger-bread-bottom-close" attributeName="points" keyTimes="0;0.5;1" 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class="globalnav-curtain"></div><div id="globalnav-placeholder" class="globalnav-placeholder"></div></div><script id="__ACGH_DATA__" type="application/json">{"props":{"globalNavData":{"locale":"fr_MU","ariaLabel":"Global","analyticsAttributes":[{"name":"data-analytics-activitymap-region-id","value":"global nav"},{"name":"data-analytics-region","value":"global nav"}],"links":[{"id":"0dedd7db1b1beef36f7e9dbcaae07aac9ae5851d24c117517cd2d0165aa85988","name":"apple","text":"Apple","url":"/mu/","ariaLabel":"Apple","submenuAriaLabel":"Menu Apple","images":[{"name":"regular","assetInline":"<svg height=\"44\" viewBox=\"0 0 14 44\" width=\"14\" xmlns=\"http://www.w3.org/2000/svg\"><path d=\"m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 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</section> </div> </div> </div> </section> </div> </section> <div id="toc-section-wrapper"> <div id="toc-container" class="toc-container"> <div class="book book-toc" id="toc-title-link"> <a href="https://support.apple.com/fr-mu/guide/mail/toc/13.0" id="toc-link" class="icon icon-after icon-pluscircle toggle-toc" role="button" data-ss-analytics-link-component_name="table of contents" data-ss-analytics-link-component_type="toc" data-ss-analytics-link-text="launch=table of contents" data-ss-analytics-event="acs.link_click" > <span class="toc-link-text">Table des matières</span> </a> </div> </div> </div> <div id='toc-hidden-content'> <div id="modal-toc-container" class="modal-content"> <h2 id='modal-heading' class="modal-heading">Guide de l’utilisateur de Mail</h2> <ul class='toc hasIcons'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Bienvenue' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/welcome/mac' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/welcome/mac' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/welcome/mac' id='toc-item-MLHLB072C8BE' data-tocid='MLHLB072C8BE' > <span class='name'>Bienvenue</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Ajouter ou supprimer des comptes de messagerie électronique' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail35803/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail35803/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail35803/13.0/mac/10.15' id='toc-item-MAIL35803' data-tocid='MAIL35803' > <span class='name'>Ajouter ou supprimer des comptes de messagerie électronique</span> </a> </li> <li> <button class='section' data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Envoyer du courrier' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-MLHL73D0871E' onClick='' > <span class='name'>Envoyer du courrier</span> </button> <ul id='node-children-MLHL73D0871E' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Rédiger et envoyer des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1121/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1121/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1121/13.0/mac/10.15' id='toc-item-MLHLP1121' data-tocid='MLHLP1121' > <span class='name'>Rédiger et envoyer des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Adresser des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1098/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1098/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1098/13.0/mac/10.15' id='toc-item-MLHLP1098' data-tocid='MLHLP1098' > <span class='name'>Adresser des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Formater du texte dans des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1219/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1219/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1219/13.0/mac/10.15' id='toc-item-MLHLP1219' data-tocid='MLHLP1219' > <span class='name'>Formater du texte dans des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Ajouter des pièces jointes aux e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1050/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1050/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1050/13.0/mac/10.15' id='toc-item-MLHLP1050' data-tocid='MLHLP1050' > <span class='name'>Ajouter des pièces jointes aux e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Annoter des pièces jointes d’e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl98889a61/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl98889a61/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl98889a61/13.0/mac/10.15' id='toc-item-MLHL98889A61' data-tocid='MLHL98889A61' > <span class='name'>Annoter des pièces jointes d’e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Créer et utiliser des signatures d’e-mail' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail11943/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail11943/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail11943/13.0/mac/10.15' id='toc-item-MAIL11943' data-tocid='MAIL11943' > <span class='name'>Créer et utiliser des signatures d’e-mail</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Répondre aux e-mails, les réexpédier ou les rediriger' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1010/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1010/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1010/13.0/mac/10.15' id='toc-item-MLHLP1010' data-tocid='MLHLP1010' > <span class='name'>Répondre aux e-mails, les réexpédier ou les rediriger</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Recevoir des e-mails' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-MLHLF64474CD' onClick='' > <span class='name'>Recevoir des e-mails</span> </button> <ul id='node-children-MLHLF64474CD' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Lire des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl7fa3a90d/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl7fa3a90d/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl7fa3a90d/13.0/mac/10.15' id='toc-item-MLHL7FA3A90D' data-tocid='MLHL7FA3A90D' > <span class='name'>Lire des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Afficher les e-mails sous forme de conversations' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail35700/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail35700/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail35700/13.0/mac/10.15' id='toc-item-MAIL35700' data-tocid='MAIL35700' > <span class='name'>Afficher les e-mails sous forme de conversations</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Afficher, enregistrer ou supprimer les pièces jointes d’e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1123/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1123/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1123/13.0/mac/10.15' id='toc-item-MLHLP1123' data-tocid='MLHLP1123' > <span class='name'>Afficher, enregistrer ou supprimer les pièces jointes d’e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Couper le son des conversations' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl24b596f2/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl24b596f2/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl24b596f2/13.0/mac/10.15' id='toc-item-MLHL24B596F2' data-tocid='MLHL24B596F2' > <span class='name'>Couper le son des conversations</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Bloquer ou débloquer des expéditeurs' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl0898d7bb/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl0898d7bb/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl0898d7bb/13.0/mac/10.15' id='toc-item-MLHL0898D7BB' data-tocid='MLHL0898D7BB' > <span class='name'>Bloquer ou débloquer des expéditeurs</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Se désabonner des listes d’envoi' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhld3405766/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhld3405766/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhld3405766/13.0/mac/10.15' id='toc-item-MLHLD3405766' data-tocid='MLHLD3405766' > <span class='name'>Se désabonner des listes d’envoi</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Réduire le courrier indésirable' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1065/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1065/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1065/13.0/mac/10.15' id='toc-item-MLHLP1065' data-tocid='MLHLP1065' > <span class='name'>Réduire le courrier indésirable</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Utiliser les informations figurant dans Mail dans d’autres apps' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhleed80167/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhleed80167/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhleed80167/13.0/mac/10.15' id='toc-item-MLHLEED80167' data-tocid='MLHLEED80167' > <span class='name'>Utiliser les informations figurant dans Mail dans d’autres apps</span> </a> </li> <li class="selected"> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Supprimer des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1001/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1001/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1001/13.0/mac/10.15' id='toc-item-MLHLP1001' data-tocid='MLHLP1001' aria-current='page' > <span class='name'>Supprimer des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Imprimer des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail14106/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail14106/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail14106/13.0/mac/10.15' id='toc-item-MAIL14106' data-tocid='MAIL14106' > <span class='name'>Imprimer des e-mails</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Rechercher des e-mails' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-MLHLA0ED3D5E' onClick='' > <span class='name'>Rechercher des e-mails</span> </button> <ul id='node-children-MLHLA0ED3D5E' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Rechercher des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1003/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1003/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1003/13.0/mac/10.15' id='toc-item-MLHLP1003' data-tocid='MLHLP1003' > <span class='name'>Rechercher des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Marquer des e-mails d’un drapeau' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1052/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1052/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1052/13.0/mac/10.15' id='toc-item-MLHLP1052' data-tocid='MLHLP1052' > <span class='name'>Marquer des e-mails d’un drapeau</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Afficher les e-mails des expéditeurs VIP' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail40589/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail40589/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail40589/13.0/mac/10.15' id='toc-item-MAIL40589' data-tocid='MAIL40589' > <span class='name'>Afficher les e-mails des expéditeurs VIP</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Organiser les e-mails dans différentes boîtes aux lettres' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-MLHL2B0A3A98' onClick='' > <span class='name'>Organiser les e-mails dans différentes boîtes aux lettres</span> </button> <ul id='node-children-MLHL2B0A3A98' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Déplacer ou copier des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1000/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1000/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1000/13.0/mac/10.15' id='toc-item-MLHLP1000' data-tocid='MLHLP1000' > <span class='name'>Déplacer ou copier des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Créer ou supprimer des boîtes aux lettres' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1021/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1021/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1021/13.0/mac/10.15' id='toc-item-MLHLP1021' data-tocid='MLHLP1021' > <span class='name'>Créer ou supprimer des boîtes aux lettres</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Utiliser des boîtes aux lettres intelligentes' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1190/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1190/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1190/13.0/mac/10.15' id='toc-item-MLHLP1190' data-tocid='MLHLP1190' > <span class='name'>Utiliser des boîtes aux lettres intelligentes</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Archiver des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail35918/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail35918/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail35918/13.0/mac/10.15' id='toc-item-MAIL35918' data-tocid='MAIL35918' > <span class='name'>Archiver des e-mails</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='S’abonner à des boîtes aux lettres publiques et partagées' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail15173/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail15173/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail15173/13.0/mac/10.15' id='toc-item-MAIL15173' data-tocid='MAIL15173' > <span class='name'>S’abonner à des boîtes aux lettres publiques et partagées</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Déplacer ou copier des boîtes aux lettres' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1231/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1231/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1231/13.0/mac/10.15' id='toc-item-MLHLP1231' data-tocid='MLHLP1231' > <span class='name'>Déplacer ou copier des boîtes aux lettres</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Importer ou exporter des boîtes aux lettres' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1030/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1030/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1030/13.0/mac/10.15' id='toc-item-MLHLP1030' data-tocid='MLHLP1030' > <span class='name'>Importer ou exporter des boîtes aux lettres</span> </a> </li> </ul> </li> <li> <button class='section' data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Personnaliser Mail' data-ss-analytics-event="acs.link_click" aria-expanded='false' aria-controls='node-children-MLHL794B241E' onClick='' > <span class='name'>Personnaliser Mail</span> </button> <ul id='node-children-MLHL794B241E' class='non-leaf-node-children'> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Modifier des préférences' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl075989ef/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl075989ef/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl075989ef/13.0/mac/10.15' id='toc-item-MLHL075989EF' data-tocid='MLHL075989EF' > <span class='name'>Modifier des préférences</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Utiliser des règles pour gérer les e-mails reçus' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1017/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1017/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1017/13.0/mac/10.15' id='toc-item-MLHLP1017' data-tocid='MLHLP1017' > <span class='name'>Utiliser des règles pour gérer les e-mails reçus</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Afficher les images des personnes' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail28012/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail28012/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail28012/13.0/mac/10.15' id='toc-item-MAIL28012' data-tocid='MAIL28012' > <span class='name'>Afficher les images des personnes</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Utiliser Mail en plein écran' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhl3bd39dac/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhl3bd39dac/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhl3bd39dac/13.0/mac/10.15' id='toc-item-MLHL3BD39DAC' data-tocid='MLHL3BD39DAC' > <span class='name'>Utiliser Mail en plein écran</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Signer ou chiffrer des e-mails' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlp1180/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlp1180/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlp1180/13.0/mac/10.15' id='toc-item-MLHLP1180' data-tocid='MLHLP1180' > <span class='name'>Signer ou chiffrer des e-mails</span> </a> </li> </ul> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Raccourcis clavier' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mlhlb94f262b/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mlhlb94f262b/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mlhlb94f262b/13.0/mac/10.15' id='toc-item-MLHLB94F262B' data-tocid='MLHLB94F262B' > <span class='name'>Raccourcis clavier</span> </a> </li> <li> <a data-ss-analytics-link-component_name='Guide de l’utilisateur de Mail' data-ss-analytics-link-component_type='toc list' data-ss-analytics-link-text='Dépannage' class='toc-item' data-ss-analytics-link-url='https://support.apple.com/fr-mu/guide/mail/mail35552/13.0/mac/10.15' data-ajax-endpoint='https://support.apple.com/fr-mu/guide/mail/mail35552/13.0/mac/10.15' data-ss-analytics-event="acs.link_click" href='https://support.apple.com/fr-mu/guide/mail/mail35552/13.0/mac/10.15' id='toc-item-MAIL35552' data-tocid='MAIL35552' > <span class='name'>Dépannage</span> </a> </li> </ul> </div> </div> <div id='article-section-wrapper'> <div id='article-section' role='presentation'> <div class='AppleTopic apd-topic book book-content'> <div><body dir="ltr" id="mlhlp1001" class="AppleTopic apd-topic" data-istaskopen="true" data-designversion="2" lang="fr"><a name="mlhlp1001"></a><figure class="topicIcon"><img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/6dba1b524965bcfe776bd8a49ffc646f.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconDefault_Mail.png"></figure><h1>Supprimer des e-mails dans Mail sur Mac</h1><p>Vous pouvez supprimer les e-mails dont vous n’avez plus besoin pour que vos <a href="https://support.apple.com/fr-mu/guide/mail/aside/glos8e4eb14f/13.0/mac/10.15" class="xRef Aside">boîtes aux lettres</a> restent gérables et pour libérer de l’espace de stockage sur votre Mac ou sur le <a href="https://support.apple.com/fr-mu/guide/mail/aside/glosa7c138bb/13.0/mac/10.15" class="xRef Aside">serveur de messagerie</a>. Les messages supprimés restent disponibles jusqu’à ce qu’ils soient définitivement effacés.</p><p><a href="x-help-action://openApp?bundleId=com.apple.mail" class="URL">Ouvrir Mail</a></p><div id="mlhl57888163" class="Task"><h2 role="button" aria-controls="aria-mlhl57888163" aria-expanded="true" class="Name">Supprimer un e-mail</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-mlhl57888163"><ol><li><p>Dans l’app Mail <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/6dba1b524965bcfe776bd8a49ffc646f.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconDefault_Mail.png"> sur votre Mac, sélectionnez un message.</p></li><li><p>Cliquez sur le bouton Supprimer <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/7a4ad83fd7c953cacb9b71bcd9d61ab4.png" alt="" height="30" width="27" originalImageName="SharedGlobalArt/IL_trash_mail_osx.png"> dans la barre d’outils de Mail ou placez le pointeur sur l’<a href="https://support.apple.com/fr-mu/guide/mail/aside/glosf084b17d/13.0/mac/10.15" class="xRef Aside">en-tête</a> du message, puis cliquez sur le bouton Supprimer qui apparaît.</p><div class="Alert"><p class="Tip"><strong class="tip">Astuce : </strong>pour éviter que le message suivant dans la liste soit automatiquement sélectionné (et marqué comme lu), appuyez sur la touche Option et maintenez-la enfoncée lorsque vous supprimez le message.</p></div></li></ol><p>Si vous définissez l’option « Placer les messages supprimés dans » sur Corbeille dans les <a href="https://support.apple.com/fr-mu/guide/mail/cpmlprefview/13.0/mac/10.15" class="xRef AppleTopic">préférences Présentation</a> de Mail, vous pouvez supprimer un message en balayant avec deux doigts vers la gauche sur le trackpad ou en plaçant le pointeur sur une notification Mail, puis en cliquant sur Corbeille.</p></div></div><div id="apd3dbefe89f04b4" class="Task"><h2 role="button" aria-controls="aria-apd3dbefe89f04b4" aria-expanded="true" class="Name">Supprimer plusieurs e-mails</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-apd3dbefe89f04b4"><ol><li><p>Dans l’app Mail <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/6dba1b524965bcfe776bd8a49ffc646f.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconDefault_Mail.png"> sur votre Mac, sélectionnez des messages ou <a href="https://support.apple.com/fr-mu/guide/mail/aside/glosb3aaec22/13.0/mac/10.15" class="xRef Aside">conversations</a> dans la liste.</p><p>Tous les messages des conversations seront supprimés.</p></li><li><p>Cliquez sur le bouton Supprimer <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/7a4ad83fd7c953cacb9b71bcd9d61ab4.png" alt="" height="30" width="27" originalImageName="SharedGlobalArt/IL_trash_mail_osx.png"> dans la barre d’outils de Mail ou appuyez sur la touche suppr.</p></li></ol><p>Si vous <a href="https://support.apple.com/fr-mu/guide/mail/mlhlp1021/13.0/mac/10.15" class="xRef AppleTopic">supprimez une boîte aux lettres,</a> tous les messages qu’elle contient sont supprimés.</p><p>Vous pouvez rechercher un ensemble de messages à supprimer. Par exemple, vous pouvez chercher les messages datés entre le 1er août et le 5 septembre 2018 en saisissant « date:01/08/18-05/09/18 » dans le champ de recherche Mail. Vous pouvez également rechercher les messages d’une personne en particulier en saisissant un nom dans le champ de recherche. Il vous suffit ensuite de sélectionner et supprimer les messages trouvés.</p></div></div><div id="mlhla4d29b3b" class="Task"><h2 role="button" aria-controls="aria-mlhla4d29b3b" aria-expanded="true" class="Name">Consulter des e-mails supprimés</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-mlhla4d29b3b"><p>Les options que vous définissez dans les préférences Mail déterminent si vous pouvez consulter ou restaurer des messages après les avoir supprimés.</p><ol><li><p>Dans l’app Mail <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/6dba1b524965bcfe776bd8a49ffc646f.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconDefault_Mail.png"> sur votre Mac, choisissez Mail &gt; Préférences, puis cliquez sur Comptes.</p></li><li><p>Sélectionnez un compte, cliquez sur Comportement des BAL, puis cochez le réglage pour l’option Corbeille. </p><ul><li><p><em>Si le réglage est défini sur une boîte aux lettres :</em> Vous pouvez voir les messages supprimés dans la boîte aux lettres Corbeille jusqu’à ce qu’ils soient définitivement effacés. Pour restaurer un message supprimé, faites-le glisser depuis la boîte aux lettres Corbeille vers une autre boîte aux lettres.</p></li><li><p><em>Si le réglage est défini sur Aucune :</em> Les messages supprimés sont effacés et ne sont plus disponibles dans la corbeille.</p></li></ul></li></ol></div></div><div id="mlhlec7bbb45" class="Task"><h2 role="button" aria-controls="aria-mlhlec7bbb45" aria-expanded="true" class="Name">Supprimer définitivement des e-mails</h2><div class="TaskBody" role="region" aria-hidden="false" id="aria-mlhlec7bbb45"><p>Dans l’app Mail <img src="https://help.apple.com/assets/5E1913CC0946229D2D1A0E52/5E1913CF0946229D2D1A0E59/fr_FR/6dba1b524965bcfe776bd8a49ffc646f.png" alt="" height="30" width="30" originalImageName="SharedGlobalArt/AppIconDefault_Mail.png"> sur votre Mac, effectuez l’une des opérations suivantes :</p><ul><li><p>Choisissez Boîte aux lettres &gt; Effacer les éléments supprimés, puis choisissez un compte.</p></li><li><p>Dans la barre latérale de Mail, cliquez sur une boîte aux lettres tout en maintenant la touche Contrôle enfoncée, puis choisissez « Effacer les éléments supprimés ».</p></li></ul><p>Vous pouvez régler l’option « Effacer les messages supprimés » dans les préférences Mail de façon à ce que Mail efface définitivement les messages supprimés à une heure donnée. Consultez la rubrique <a href="https://support.apple.com/fr-mu/guide/mail/cpmlprefacctmbox/13.0/mac/10.15" class="xRef AppleTopic">Modifier les préférences Comportements des BAL</a>. </p></div></div><p>Si vous supprimez des messages par erreur, il vous suffit de les faire glisser hors de la boîte aux lettres Corbeille vers une autre. Vous pouvez également sélectionner ces messages dans la boîte aux lettres Corbeille, puis choisir Message &gt; Déplacer vers &gt; [<em>boîte aux lettres</em>].</p><div class="LinkUniversal"><strong>Voir aussi</strong><a href="https://support.apple.com/fr-mu/guide/mail/mail35918/13.0/mac/10.15" class="xRef AppleTopic">Archiver des e-mails dans Mail sur Mac</a><a href="https://support.apple.com/fr-mu/guide/mail/mail15172/13.0/mac/10.15" class="xRef AppleTopic">Restaurer des boîtes aux lettres et leur contenu dans Mail sur Mac</a><a href="https://support.apple.com/fr-mu/guide/mail/mail14103/13.0/mac/10.15" class="xRef AppleTopic">Empêcher les boîtes aux lettres de devenir trop volumineuses dans Mail sur Mac</a><a href="https://support.apple.com/fr-mu/guide/mail/mail35803/13.0/mac/10.15" class="xRef AppleTopic">Ajouter ou supprimer des comptes de messagerie électronique dans Mail sur Mac</a></div></body></div> </div> </div> </div> <div id='aside-hidden-content'> <div class="main"> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div id='question-state' class='show'> <fieldset> <legend> <span id="okapi-a">Avez-vous trouvé cet article utile ?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='A résolu mon problème'> Oui </button> <button class='button button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Inutile'> Non </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="La limite maximale des caractères est 250." /> <label id='feedback-label' data-no-label="Merci de nous en avoir informés." data-yes-label="Nous sommes ravis que cet article vous ait été utile." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <span class='form-label' id='optional_label' aria-hidden='true'></span> <div> <textarea class='form-textbox form-textbox-textarea form-counter-textarea form-textbox-entered' data-no-placeholder="Comment pouvons-nous rendre cet article plus utile ? 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