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mega-menu-item-type-custom mega-menu-item-object-custom mega-current-menu-item mega-current-menu-ancestor mega-current-menu-parent mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-27829' id='mega-menu-item-27829'><a class="mega-menu-link" href="https://www.cedr.com/consumer/" aria-expanded="false" aria-current="page" tabindex="0">Consumer Disputes<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-27829-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27829-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-2' id='mega-menu-item-text-2'><h4 class="mega-block-title">Consumer Disputes</h4> <div class="textwidget"><p><span data-olk-copy-source="MessageBody">Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and surveying (RICS).</span></p> </div> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27829-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27830' id='mega-menu-item-27830'><a class="mega-menu-link" href="https://www.cedr.com/submit-a-complaint/"><span class="mega-description-group"><span class="mega-menu-title">Submit a Complaint</span><span class="mega-menu-description">Do you have an unresolved dispute with a company and wish to submit a complaint?</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27831' id='mega-menu-item-27831'><a class="mega-menu-link" href="https://www.cedr.com/consumer/general/help-guides/#faq-section"><span class="mega-description-group"><span class="mega-menu-title">Read our FAQs</span><span class="mega-menu-description">Frequently asked questions about alternative dispute resolution.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27829-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27832' id='mega-menu-item-27832'><a class="mega-menu-link" href="https://www.cedr.com/consumer/general/help-guides/#useful-docs-section"><span class="mega-description-group"><span class="mega-menu-title">Resources</span><span class="mega-menu-description">Free alternative dispute resolution process guides and policy documents.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-card_blue mega-menu-columns-3-of-12 card_blue' id='mega-menu-27829-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-11' id='mega-menu-item-text-11'><h4 class="mega-block-title">Are you a business?</h4> <div class="textwidget"><p><span dir="ltr" role="presentation">We provide fast, and cost effective solutions for business-to-consumer </span><br role="presentation" /><span dir="ltr" role="presentation">disputes for businesses, central and local government, and trade bodies </span><br role="presentation" /><span dir="ltr" role="presentation">who have registered for our services.</span></p> <p><a href="/consumer/businesses/">Find out more</a></p> </div> </li> </ul> </li> </ul> </li><li class='mega-menu-row mega-jbc-mega--bottom-row jbc-mega--bottom-row' id='mega-menu-27829-1'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27829-1-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-current-menu-item mega-menu-item-27833' id='mega-menu-item-27833'><a class="mega-menu-link" href="https://www.cedr.com/consumer/" aria-current="page">View Consumer Disputes</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27829-1-1'> <ul class="mega-sub-menu"> <li class='mega-mail_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27834 mail_icon' id='mega-menu-item-27834'><a class="mega-menu-link" href="mailto:applications@cedr.com">Get in touch</a></li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-27835' id='mega-menu-item-27835'><a class="mega-menu-link" href="https://www.cedr.com/commercial/" aria-expanded="false" tabindex="0">Mediation<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-27835-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27835-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-4' id='mega-menu-item-text-4'><h4 class="mega-block-title">Mediation</h4> <div class="textwidget"><p><span dir="ltr" role="presentation">CEDR</span><span dir="ltr" role="presentation"> </span><span dir="ltr" role="presentation">specialises in the resolution of disputes and deadlocked negotiations </span><br role="presentation" /><span dir="ltr" role="presentation">across different sectors including employment and workplace, banking and </span><span dir="ltr" role="presentation">finance, construction and engineering and clinical negligence.</span></p> </div> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27835-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-35263' id='mega-menu-item-35263'><a class="mega-menu-link" href="https://share.hsforms.com/12vuLDpmwQGmbzZU5mzDWhQ3joav"><span class="mega-description-group"><span class="mega-menu-title">Book a Mediation</span><span class="mega-menu-description">CEDR is able to deal with all your mediation requirements.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-35264' id='mega-menu-item-35264'><a class="mega-menu-link" href="https://www.cedr.com/commercial/cedrmediators/"><span class="mega-description-group"><span class="mega-menu-title">Mediator Panel</span><span class="mega-menu-description">Choose from a wide range of trained mediators experienced in commercial conflict management and dispute resolution.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27859' id='mega-menu-item-27859'><a class="mega-menu-link" href="tel:"><span class="mega-description-group"><span class="mega-menu-title">+44 (0)20 7536 6060</span><span class="mega-menu-description">Speak to one of our experts.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27835-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-35365' id='mega-menu-item-35365'><a class="mega-menu-link" href="https://www.cedr.com/commercial/mediationschemes/"><span class="mega-description-group"><span class="mega-menu-title">Mediation Schemes</span><span class="mega-menu-description">View a wide range of different sector and dispute types.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27849' id='mega-menu-item-27849'><a class="mega-menu-link" href="https://www.cedr.com/commercial/fixedfee/"><span class="mega-description-group"><span class="mega-menu-title">Fixed Fee Services</span><span class="mega-menu-description">Access high quality and cost effective mediation services for a fixed price.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27852' id='mega-menu-item-27852'><a class="mega-menu-link" href="https://www.cedr.com/commercial/trusts-wills-probate-mediation/"><span class="mega-description-group"><span class="mega-menu-title">Trusts, Wills & Probate Mediation</span><span class="mega-menu-description">Expert mediators to help you effectively solve your trusts, wills, and probate disputes.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27853' id='mega-menu-item-27853'><a class="mega-menu-link" href="https://www.cedr.com/commercial/workplace-mediation/"><span class="mega-description-group"><span class="mega-menu-title">Workplace Mediation</span><span class="mega-menu-description">Expert mediators to help you effectively solve your workplace dispute.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27857' id='mega-menu-item-27857'><a class="mega-menu-link" href="https://www.cedr.com/commercial/resources/"><span class="mega-description-group"><span class="mega-menu-title">Resources for Clients & Mediators</span><span class="mega-menu-description">Free alternative dispute resolution resources and model contract clauses.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-mediation_widget mega-card_image mega-menu-columns-3-of-12 mediation_widget card_image' id='mega-menu-27835-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_media_image mega-menu-item-media_image-3' id='mega-menu-item-media_image-3'><img width="300" height="188" src="https://www.cedr.com/wp-content/uploads/2022/11/Image-21-300x188.jpg" class="image wp-image-27888 attachment-medium size-medium" alt="Mediation taking place" style="max-width: 100%; height: auto;" decoding="async" loading="lazy" srcset="https://www.cedr.com/wp-content/uploads/2022/11/Image-21-300x188.jpg 300w, https://www.cedr.com/wp-content/uploads/2022/11/Image-21-132x83.jpg 132w, https://www.cedr.com/wp-content/uploads/2022/11/Image-21.jpg 322w" sizes="auto, (max-width: 300px) 100vw, 300px" /></li><li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-5' id='mega-menu-item-text-5'><h4 class="mega-block-title">CEDR Knowledge Base</h4> <div class="textwidget"><p>CEDR’s Knowledge Base will provide you with resources and answers to your questions.</p> <p><a href="https://learn.cedr.com/knowledge-base"><strong>Visit Knowledge Base</strong></a></p> <p> </p> </div> </li> </ul> </li> </ul> </li><li class='mega-menu-row mega-jbc-mega--bottom-row jbc-mega--bottom-row' id='mega-menu-27835-1'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27835-1-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27858' id='mega-menu-item-27858'><a class="mega-menu-link" href="https://www.cedr.com/commercial/">View Mediation</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27835-1-1'> <ul class="mega-sub-menu"> <li class='mega-nav_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27861 nav_icon' id='mega-menu-item-27861'><a class="mega-menu-link" href="https://share.hsforms.com/12vuLDpmwQGmbzZU5mzDWhQ3joav">Book a Mediation</a></li><li class='mega-phone_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27860 phone_icon' id='mega-menu-item-27860'><a class="mega-menu-link" href="tel:">+44 (0)20 7536 6060</a></li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-27862' id='mega-menu-item-27862'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/" aria-expanded="false" tabindex="0">Commercial ADR<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-27862-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27862-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-6' id='mega-menu-item-text-6'><h4 class="mega-block-title">Commercial ADR</h4> <div class="textwidget"><p>CEDR offers a wide range of other alternative dispute resolution processes.</p> </div> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27862-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27863' id='mega-menu-item-27863'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/adjudication/"><span class="mega-description-group"><span class="mega-menu-title">Adjudication</span><span class="mega-menu-description">Adjudication services for disputes that require a binding written decision from a qualified neutral.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27864' id='mega-menu-item-27864'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/arbitration/"><span class="mega-description-group"><span class="mega-menu-title">Arbitration</span><span class="mega-menu-description">Arbitration service where an independent third party from CEDR’s panel is appointed to decide the outcome of a dispute.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27862-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27865' id='mega-menu-item-27865'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/earlyneutralevaluation/"><span class="mega-description-group"><span class="mega-menu-title">Early Neutral Evaluation (ENE)</span><span class="mega-menu-description">CEDR provides a preliminary assessment that can help parties avoid litigation.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27866' id='mega-menu-item-27866'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/expertdetermination/"><span class="mega-description-group"><span class="mega-menu-title">Expert Determination (ED)</span><span class="mega-menu-description">CEDR provides an independent expert to make a binding decision on technical issues within a dispute.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27862-0-3'></li> </ul> </li><li class='mega-menu-row mega-jbc-mega--bottom-row jbc-mega--bottom-row' id='mega-menu-27862-1'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27862-1-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27867' id='mega-menu-item-27867'><a class="mega-menu-link" href="https://www.cedr.com/alternative-dispute-resolution-processes/">View Commercial ADR</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27862-1-1'> <ul class="mega-sub-menu"> <li class='mega-pen_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27868 pen_icon' id='mega-menu-item-27868'><a class="mega-menu-link" href="https://share.hsforms.com/1m4UJp_nsTiG1XWPuK5NXXQ3joav">Make an enquiry</a></li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-27869' id='mega-menu-item-27869'><a class="mega-menu-link" href="https://www.cedr.com/skills/" aria-expanded="false" tabindex="0">Training & Consulting<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-27869-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27869-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-7' id='mega-menu-item-text-7'><h4 class="mega-block-title">Training & Consulting</h4> <div class="textwidget"><p><span dir="ltr" role="presentation">CEDR is a leading provider of conflict, negotiation and mediation training. All are </span><span dir="ltr" role="presentation">led by expert practitioners and can be tailored to sectors and individual clients.</span></p> </div> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27869-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27870' id='mega-menu-item-27870'><a class="mega-menu-link" href="https://www.cedr.com/event/mediator-skills-training/"><span class="mega-description-group"><span class="mega-menu-title">CEDR-Accredited Mediator Skills Training Programme</span><span class="mega-menu-description">Recognised internationally as the leading five day programme teaching the skills you need to mediate commercial disputes effectively.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27871' id='mega-menu-item-27871'><a class="mega-menu-link" href="https://www.cedr.com/event/employment-workplace-mediator-skills-training/"><span class="mega-description-group"><span class="mega-menu-title">Employment & Workplace Mediator Skills Training</span><span class="mega-menu-description">Learn to effectively mediate workplace and employment related disputes.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27873' id='mega-menu-item-27873'><a class="mega-menu-link" href="https://www.cedr.com/skills/crisis-negotiation-training/"><span class="mega-description-group"><span class="mega-menu-title">Negotiation</span><span class="mega-menu-description">Negotiation training and 1:1 coaching with some of the best experts in the world.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-xx mega-menu-columns-3-of-12 xx' id='mega-menu-27869-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27874' id='mega-menu-item-27874'><a class="mega-menu-link" href="https://www.cedr.com/skills/cost-of-conflict-in-your-business/"><span class="mega-description-group"><span class="mega-menu-title">Conflict</span><span class="mega-menu-description">Practical advice, tested solutions and effective training on how to lower the cost of conflict in your organisation.</span></span></a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-has-description mega-menu-item-27875' id='mega-menu-item-27875'><a class="mega-menu-link" href="https://www.cedr.com/skills/international-accreditation-programme/"><span class="mega-description-group"><span class="mega-menu-title">International Accreditation Programme</span><span class="mega-menu-description">Advanced mediator skills training to enhance your international practice and to achieve CEDR-Accredited status.</span></span></a></li> </ul> </li><li class='mega-menu-column mega-card_blue mega-menu-columns-3-of-12 card_blue' id='mega-menu-27869-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-8' id='mega-menu-item-text-8'><h4 class="mega-block-title">Training Calendar & Events</h4> <div class="textwidget"><p><span dir="ltr" role="presentation">Book your mediator skills training, masterclasses and continued </span><br role="presentation" /><span dir="ltr" role="presentation">professional development sessions.</span></p> <p><a href="/skills/training-calendar/">Book now</a></p> </div> </li> </ul> </li> </ul> </li><li class='mega-menu-row mega-jbc-mega--bottom-row jbc-mega--bottom-row' id='mega-menu-27869-1'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27869-1-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27877' id='mega-menu-item-27877'><a class="mega-menu-link" href="https://www.cedr.com/skills/">View Training & Consulting</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-6-of-12' id='mega-menu-27869-1-1'> <ul class="mega-sub-menu"> <li class='mega-pen_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27878 pen_icon' id='mega-menu-item-27878'><a class="mega-menu-link" href="https://share.hsforms.com/1MiHFMgwXSu6OKbu5zbjIOQ3joav">Make an enquiry</a></li><li class='mega-nav_icon mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-27879 nav_icon' id='mega-menu-item-27879'><a class="mega-menu-link" href="https://share.hsforms.com/2uZTtIb7ARHmuBN-ONtGuAQ3joav">Register your interest in CEDR's Mediator Skills Training</a></li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-27880' id='mega-menu-item-27880'><a class="mega-menu-link" href="https://www.cedr.com/foundation/" aria-expanded="false" tabindex="0">Foundation<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-27880-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-27880-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_text mega-menu-item-text-9' id='mega-menu-item-text-9'><h4 class="mega-block-title">CEDR Foundation</h4> <div class="textwidget"><p><span dir="ltr" role="presentation">At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation </span><span dir="ltr" role="presentation">dedicated to providing alternative dispute resolution projects, research and </span><span dir="ltr" role="presentation">social awareness benefits for the world.</span></p> </div> </li> </ul> </li><li 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<span></span> <span></span> </button> </div> </div> </div> </div> </div> </div> </header> <div id="main-content-wrapper" role="document" style="--heightheader: 0;"> <div class="fl-builder-content fl-builder-content-414 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="414"><div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5d91f01b896ac fl-row-default-height fl-row-align-center" data-node="5d91f01b896ac"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-full-width fl-node-content"> <div class="fl-col-group fl-node-5d91f01b8bb2b" data-node="5d91f01b8bb2b"> <div class="fl-col fl-node-5d91f01b8bbf7 fl-col-bg-color" data-node="5d91f01b8bbf7"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-ConsumerHomeBanner fl-node-5d91f01b89542" data-node="5d91f01b89542"> <div class="fl-module-content fl-node-content"> <div class="hero type2" role="banner"> <div class="hero-holder"> <div class="hero-wrap"> <figure class="bg-img "> <img fetchpriority="high" decoding="async" width="1920" height="1034" src="https://www.cedr.com/wp-content/uploads/2019/10/Adi-Consumer-1920x1034.jpg" class="attachment-page-banner-large size-page-banner-large" alt="CEDR Consumer Dispute Resolution" /> </figure> <div class="container"> <div class="row"> <div class="col-12 col-md-8 col-xl-7"> <h1>Consumer Disputes </h1> <div class="hold"> <p>We provide independent alternative dispute <br />resolution for consumers when they experience <br />problems with traders.</p> </div> </div> </div> </div> <a href="#intro-area" class="btn-goto"><span class="sr-only">go to the next section</span></a> </div> <div class="extra-part"> <div class="container"> <div class="row"> <div class="col-md-6"> <div class="cell cell-wider2"> <h2>Find a company</h2> <p>Search for a company or area you wish to complain about. If your company does not appear, visit the Scheme page which will direct you to an external site. </p> <div class="simple-search"> <form action="#" role="form"> <div class="hs_search hs-search hs-fieldtype-text field hs-form-field"> <label for="lbl-5d91f01b89542"><span>Search</span></label> <div class="input"> <input type="search" class="hs-input" id="lbl-5d91f01b89542" placeholder="Enter keyword" data-swplive="true" data-swpengine="companies_ajax_search"> </div> </div> <div class="hs_submit hs-submit"> <div class="actions"> <input type="submit" value="Submit" class="hs-button primary large" disabled> </div> </div> </form> </div> </div> </div> <div class="col-md-6"> <div class="well well-2"> <div class="d-none d-lg-block"> <h2>How to submit a complaint</h2> <p>Before making a complaint you should read our Guidance Notes. You can then make and submit your complaint online, via email or post by finding the Scheme relevant to you. If you have any questions, just get in touch.</p> </div> <div class="get-in-touch"> <a href="tel:4402075366000"><span class="fas fa-phone"></span>+44 (0)20 7536 6000</a> <a href="mailto:applications@cedr.com"><span class="fas fa-mail-bulk"></span>applications@cedr.com</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5d91f37e6c30f fl-row-default-height fl-row-align-center" data-node="5d91f37e6c30f"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-full-width fl-node-content"> <div class="fl-col-group fl-node-5d91f37e71c7e" data-node="5d91f37e71c7e"> <div class="fl-col fl-node-5d91f37e71d1f fl-col-bg-color" data-node="5d91f37e71d1f"> <div class="fl-col-content fl-node-content"><div id="intro-area" class="fl-module fl-module-IconBlocks fl-node-5d91f37e6c0b1" data-node="5d91f37e6c0b1"> <div class="fl-module-content fl-node-content"> <section class="industries-info"> <div class="container"> <h2>Industries we cover</h2> <ul class="icon-items-list"> <li> <a href="https://www.cedr.com/consumer/cars/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-cars-blue-001_31e172ed.svg" alt="Cars"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-cars-white-001_45962946.svg"> </div> </div> <h3>Cars</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/education/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-education-blue-001_8e482c02.svg" alt="Education"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-education-white-001_8d77dce5.svg"> </div> </div> <h3>Education</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/aviation/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-flights-blue-001_8ec7dc52.svg" alt="Flights"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-flights-white-001_22b86ead.svg"> </div> </div> <h3>Flights</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/funerals/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-funerals-blue-001_cfe96b8c.svg" alt="Funerals"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-funerals-white-001_8c3a701c.svg"> </div> </div> <h3>Funerals</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/lotteries-gambling/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-gambling-and-lotteries-blue-001_c2ec6f1c.svg" alt="Gambling and Lotteries"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-gambling-and-lotteries-white-001_635f8906.svg"> </div> </div> <h3>Gambling and Lotteries</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/healthcare/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-healthcare-blue-001_5888e1c3.svg" alt="Healthcare"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-healthcare-white-001_bf6df621.svg"> </div> </div> <h3>Healthcare</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/holidays/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-holidays-blue-001_ca793d27.svg" alt="Holidays"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-holidays-white-001_42ae83a8.svg"> </div> </div> <h3>Holidays</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/homes/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-homes-blue-001_9ba28062.svg" alt="Homes"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-homes-white-001_13d54858.svg"> </div> </div> <h3>Homes</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/jewellers/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-jewellery-blue-001.svg" alt="Jewellery"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-jewellery-white-001.svg"> </div> </div> <h3>Jewellery</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/homes/new-homes/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-house-blue-001.svg" alt="New Homes"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-house-white-001.svg"> </div> </div> <h3>New Homes</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/postrs/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-post-blue-001_1f34ecb0.svg" alt="Post"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-post-white-001_3f52636e.svg"> </div> </div> <h3>Post</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/renewables/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-renewables-blue-001_a23bc8a7.svg" alt="Renewables"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-renewables-white-001_22f28645.svg"> </div> </div> <h3>Renewables</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/solicitors/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-surveyors-blue-001_7eaf5bb6.svg" alt="Solicitors"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-surveyors-white-001_3d36aedd.svg"> </div> </div> <h3>Solicitors</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/storage/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-storage-blue-001.svg" alt="Storage"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-storage-white-001.svg"> </div> </div> <h3>Storage</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/rics/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-solicitors-blue-001_a287721f.svg" alt="Surveyors"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-solicitors-white-001_317639bd.svg"> </div> </div> <h3>Surveyors</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/cisas/overview/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-telecoms-blue-001_1397552c.svg" alt="Telecoms"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-telecoms-white-001_5b7b3843.svg"> </div> </div> <h3>Telecoms</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/the-property-institute/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-homes-blue-001_9ba28062.svg" alt="The Property Institute"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-homes-white-001_13d54858.svg"> </div> </div> <h3>The Property Institute</h3> </div> </a> </li> <li> <a href="https://www.cedr.com/consumer/training-providers/"> <div class="icon-item"> <div class="icon-box"> <div class="icon"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-asset-for-life-blue-001.svg" alt="Training Providers"> <img decoding="async" src="https://www.cedr.com/wp-content/themes/cedr/dist/images/ico-asset-for-life-white-001.svg"> </div> </div> <h3>Training Providers</h3> </div> </a> </li> </ul> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5d91f39db6c44 fl-row-default-height fl-row-align-center" data-node="5d91f39db6c44"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-full-width fl-node-content"> <div class="fl-col-group fl-node-5d91f39db90ab" data-node="5d91f39db90ab"> <div class="fl-col fl-node-5d91f39db916b fl-col-bg-color" data-node="5d91f39db916b"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-CTABar fl-node-5d91f39db6914" data-node="5d91f39db6914"> <div class="fl-module-content fl-node-content"> <section class="inform-section"> <div class="container"> <h2>Are you a Business?</h2> <p>CEDR can provide dispute resolution services for business in most sectors.</p> <a href="https://www.cedr.com/consumer/businesses/" class="btn btn-secondary">Further information</a> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5d91f3c5f1d55 fl-row-default-height fl-row-align-center" data-node="5d91f3c5f1d55"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-full-width fl-node-content"> <div class="fl-col-group fl-node-5d91f3c6007ee" data-node="5d91f3c6007ee"> <div class="fl-col fl-node-5d91f3c600886 fl-col-bg-color" data-node="5d91f3c600886"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-Content fl-node-iyfqjcd53var" data-node="iyfqjcd53var"> <div class="fl-module-content fl-node-content"> <section class="membership-section"> <div class="container" id="main-content"> <div class="row"> <div class="col-sm-12"> <article class="career-detail"> <p style="text-align: center"><strong>Important message:</strong></p> <p style="text-align: center">We know that complaints can be stressful and our staff are here to help you to understand our processes and to assist you with any queries you may have about your case. The vast majority of consumers contacting us are extremely respectful. For this, we thank you for your support and understanding. At CEDR, we have a duty to protect our staff from abusive or threatening behaviour. It is important to note that what matters is how the person you are being unreasonable towards is made to feel, not whether your behaviour was intended. Unacceptable behaviour (including aggression, rudeness, abuse and threats of violence) will not be tolerated. Our Unacceptable Behaviour Policy outlines our approach to any unreasonable behaviour. The policy is accessible <a href="https://www.cedr.com/wp-content/uploads/2023/03/Unacceptable-Behaviour-Policy-Mar-2023.pdf" target="_blank" rel="noopener">here</a>.</p> </article> </div> </div> </div> </section> </div> </div> <div class="fl-module fl-module-FaqAccordion fl-node-5d91f3c5f1927" data-node="5d91f3c5f1927"> <div class="fl-module-content fl-node-content"> <section class="faqs-area"> <div class="container"> <h2>Consumer FAQs</h2> <div id="accordion-5d91f3c5f1927" class="accordion"> <div class="card"> <div class="card-header active"> <h3> <a href="#" class="" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-1" aria-expanded="true">Who are we?</a> </h3> </div> <div id="collapse-5d91f3c5f1927-1" class="show" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>We provide independent Alternative Dispute Resolution (ADR) for consumers when they experience problems with traders</p> </div> </div> </div> <div class="card"> <div class="card-header "> <h3> <a href="#" class="collapsed" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-2" aria-expanded="false">How does it work?</a> </h3> </div> <div id="collapse-5d91f3c5f1927-2" class="collapse" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>Depending on the Scheme, there are three options for Alternative Dispute Resolution (ADR). These are Adjudication, Arbitration and Conciliation. </p> <p><strong>Adjudication</strong> is a process by which an adjudicator, who is usually legally qualified, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.</p> <p><strong>Arbitration</strong> is a legal process carried out in line with the Arbitration Act 1996 by which a third party arbitrator determines the outcome of a dispute. The arbitrator has wide discretion to determine the way in which the case will run. The arbitrator’s award is binding on both parties upon its publication, and it can be enforced directly in the courts in the event that either party does not comply with it.</p> <p><strong>Conciliation</strong> is an informal process for settling disputes through direct negotiations. A conciliator contacts the parties directly, usually by telephone, to attempt to encourage a negotiated settlement between them. The conciliator allows the parties to reach their own resolution to a dispute, although the conciliator has the power to recommend a particular solution in the event that the parties are unable to reach one themselves. Any settlement reached through conciliation will become binding as a contractual agreement once both parties sign a copy of it.</p> </div> </div> </div> <div class="card"> <div class="card-header "> <h3> <a href="#" class="collapsed" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-3" aria-expanded="false">Why should I use this service?</a> </h3> </div> <div id="collapse-5d91f3c5f1927-3" class="collapse" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>Alternative Dispute Resolution (ADR) is a way to resolve disputes with a company after you have exhausted their internal complaints procedure. Once a case comes to CEDR, the evidence is reviewed by and assessed by an individual who is independent and impartial from the company you are in dispute with.</p> </div> </div> </div> <div class="card"> <div class="card-header "> <h3> <a href="#" class="collapsed" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-4" aria-expanded="false">How do I submit a complaint?</a> </h3> </div> <div id="collapse-5d91f3c5f1927-4" class="collapse" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>Find the Scheme you are looking for using the icons above. You will find all relevant information to the Scheme on the page, including application forms and guidance notes. Use the complain now button to submit your complaint when you are ready. </p> </div> </div> </div> <div class="card"> <div class="card-header "> <h3> <a href="#" class="collapsed" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-5" aria-expanded="false">What we will do </a> </h3> </div> <div id="collapse-5d91f3c5f1927-5" class="collapse" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>When you refer a claim to CEDR you can expect us to be polite and professional and that we will adhere to the following service standards:</p> <ul> <li>When you call us your call will be answered within 2 minutes</li> <li>Any correspondence will be replied to within 10 days (usually 5 working days)</li> <li>We will use “simple English” where ever possible and try to avoid the use of jargon</li> <li>We want to ensure that you understand our procedures and will provide assistance whenever that is possible</li> <li>We aim to be open to everyone and can provide information in different formats on request</li> <li>We complete cases within the required timeframes as stipulated by the regulators and within an overall 90 calendar day timeframe. For some schemes, this may take longer if the matters are complex or the adjudicator/ arbitrator needs to get more information from either party.</li> </ul> </div> </div> </div> <div class="card"> <div class="card-header "> <h3> <a href="#" class="collapsed" data-toggle="collapse" data-target="#collapse-5d91f3c5f1927-6" aria-expanded="false">Independence and Impartiality </a> </h3> </div> <div id="collapse-5d91f3c5f1927-6" class="collapse" data-parent="#accordion-5d91f3c5f1927"> <div class="card-body"> <p>CEDR is fully committed to providing independent and impartial dispute resolution. In achieving this, CEDR will:</p> <ul> <li>Demonstrate that we have treated both parties to a dispute fairly so that neither is unduly disadvantaged.</li> <li>Remain objective and promote neither the position of the consumer nor that of the trader.</li> <li>Consider the evidence presented by the parties, the specific circumstances, and other information directly relevant to the dispute and whether to request further information from either party.</li> <li>Be mindful of, but not bound by, past rulings in similar cases.</li> <li>Have regard to relevant regulations, laws and terms and conditions.</li> <li>Ensure that all outcomes are based on the balance of probabilities, giving full reasons for all decisions made.</li> <li>Ensure that fees charged to traders are not linked in any way to the outcome of cases.</li> </ul> </div> </div> </div> </div> <footer class="bottom-btn-section"> <a href="https://www.cedr.com/consumer/general/help-guides/" class="btn btn-outline-secondary">View all FAQs</a> </footer> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> <footer class="cedr_footer"> <div class="container-fluid is-bg-navyblue padding100"> <div class="container animate anim-fadein"> <div class="row"> <div class="col-12"> <div class="row gap48"> <div class="col-12 col-xl-auto"> <img src="https://www.cedr.com/wp-content/themes/cedr/resources/assets/images/cedr-logo-footer.svg" alt="CEDR logo" class="logo_footer"> </div> <div class="col-12 col-xl-8 menu_footer_wrapper gap48"> <div class="row"> <div class="col-12 menu_footer"> <div class="menu-footer-menu-landing-container"><ul id="menu-footer-menu-landing" class="menu"><li id="menu-item-27844" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-27844 active"><a href="https://www.cedr.com/consumer/" aria-current="page">Consumer Disputes</a></li> <li id="menu-item-27845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-27845"><a href="https://www.cedr.com/commercial/">Mediation</a></li> <li id="menu-item-27846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-27846"><a href="https://www.cedr.com/alternative-dispute-resolution-processes/">Commercial ADR</a></li> <li id="menu-item-27847" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-27847"><a href="https://www.cedr.com/skills">Training & Consulting</a></li> <li id="menu-item-27848" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-27848"><a href="https://www.cedr.com/foundation">Foundation</a></li> </ul></div> </div> </div> <div class="row gap24"> <div class="col-12 col-md-4"> <p>100 St. Paul's Churchyard,<br> London EC4M 8BU<br> United Kingdom</p> </div> <div class="col-12 col-md-4 col_center_contact"> <a href="tel:+4402075366000 " class="btn_basic is--white icon--front"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><rect width="24" height="24" fill="none"/><path d="M17.4,22A15.42,15.42,0,0,1,2,6.6,4.6,4.6,0,0,1,6.6,2a3.94,3.94,0,0,1,.77.07,3.79,3.79,0,0,1,.72.18A1,1,0,0,1,8.74,3l1.37,6a1,1,0,0,1-.26.92c-.13.14-.14.15-1.37.79a9.91,9.91,0,0,0,4.87,4.89c.65-1.24.66-1.25.8-1.38a1,1,0,0,1,.92-.26l6,1.37a1,1,0,0,1,.72.65,4.34,4.34,0,0,1,.19.73,4.77,4.77,0,0,1,.06.76A4.6,4.6,0,0,1,17.4,22ZM6.6,4A2.61,2.61,0,0,0,4,6.6,13.41,13.41,0,0,0,17.4,20,2.61,2.61,0,0,0,20,17.4v-.33L15.36,16l-.29.55c-.45.87-.78,1.5-1.62,1.16A11.85,11.85,0,0,1,6.27,10.5c-.36-.78.32-1.14,1.18-1.59L8,8.64,6.93,4Z" fill="#a6c7ff"/></svg> +44 (0)20 7536 6000 </a> </div> <div class="col-12 col-md-4"> <ul class="social_media_wrapper"> <li><a href="https://www.linkedin.com/company/cedr/" target="_blank"><img src="https://www.cedr.com/wp-content/themes/cedr/resources/assets/images/social-Linkedin.svg" alt="CEDR Linkedin"></a></li> <li><a href="https://www.youtube.com/user/CEDRsays" target="_blank"><img src="https://www.cedr.com/wp-content/themes/cedr/resources/assets/images/social-YouTube.svg" alt="CEDR YouTube"></a></li> <li><a href="https://twitter.com/cedrsays/" target="_blank"><img src="https://www.cedr.com/wp-content/themes/cedr/resources/assets/images/social-Twitter.svg" alt="CEDR Twitter"></a></li> </ul> </div> </div> </div> <div class="col-12 col-xl-auto btn_ft_side"> <a href="/join-mycedr-membership/" class="btn_solid">Join MyCEDR</a> </div> </div> </div> </div> <div class="row"> <div class="col-12"> <div class="ft_bottom"> <div class="row"> <div class="col-12 col-xl-6"> <p>© 2024 CEDR Limited - 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