Best Live Chat Software & Omnichannel Customer Engagement Platform

<!doctype html><html lang="en"><head><meta charset="UTF-8" /><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="icon" type="image/x-icon" href="/c2/public/app/favicon.ico"><meta property="visitor" content="prospect"><title>Best Live Chat Software & Omnichannel Customer Engagement Platform | Salesforce Asia</title> <meta property="og:image:alt" content=""> <meta property="og:locale" content="en_GB"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.salesforce.com/ap/service/digital-customer-engagement-platform/"> <meta property="og:image" content="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/07/og-servicecloud-digital-engagement.jpg?w=1024"> <meta property="og:description" content="See how Salesforce helps you create seamless, connected experiences across every channel"> <meta property="og:title" content="Omnichannel Customer Engagement Software"> <meta property="og:site_name" content="Salesforce"> <meta property="twitter:site" content=""> <meta property="twitter:card" content="summary_large_image"> <meta property="twitter:url" content="https://www.salesforce.com/ap/service/digital-customer-engagement-platform/"> <meta name="robots" content="index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"> <meta name="description" content="Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction. "> <link rel="canonical" href="https://www.salesforce.com/ap/service/digital-customer-engagement-platform/"> <script type="application/ld+json">{ "@context":"https://schema.org", "@type": "WebSite", "name": "Salesforce", "url": "https://www.salesforce.com" }</script> <link rel="preconnect" href="//a.sfdcstatic.com"/><link rel="preconnect" href="//www.googletagmanager.com"/><link rel="preconnect" href="//www.google-analytics.com"/><link rel="preconnect" href="//wp.salesforce.com"/><link rel="preconnect" href="//service.force.com"/><link rel="preconnect" href="//geolocation.onetrust.com"/><link rel="preconnect" href="//cdn.krxd.net"/><link rel="preconnect" href="//org62.my.salesforce.com"/><link rel="preconnect" href="//dpm.demdex.net"/><link rel="preconnect" href="//cdn.evgnet.com"/><link rel="preconnect" href="//salesforce.us-1.evergage.com"/><link rel="preconnect" href="//api.company-target.com"/><link rel="preconnect" href="//fonts.googleapis.com"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Regular.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Italic.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Bold.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-icons/salesforce-icons.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/avant-garde/AvantGardeForSalesforceW05-Dm.woff2" type="font/woff2" crossorigin="anonymous"/> <script>window.sfdcBase = Object.assign(window.sfdcBase||{}, {"env":"PROD","ssoEnabled":true,"clientErrorThreshold":10,"clientErrorEndpoint":"https://www.salesforce.com/c2/clerr","resourcePrefix":"/c2","gtmContainerId":"GTM-WRXS6TH","demandbaseDisabled":false,"iisDisabled":false,"neustarDisabled":false,"page":{"pagename":"SFDC:ap:service:digital-customer-engagement-platform","type":"Other Page","locale":"ap","segment":"non-customer:ap","sitesection":"ap:service","uiframework":"Page Builder"},"exp":{"label":"Page Builder"},"optimizely":{"enabled":true,"cdnUrl":"https://cdn.optimizely.com/js/24522750327.js"},"iisVersion":"v1-stable","locale":"en-ap"});</script> <link rel="preload" as="style" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css"/><link rel="stylesheet" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css" media="screen"/><script type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/top.js"></script><script async type="text/javascript" src="https://a.sfdcstatic.com/digital/one-trust/core/stable/scripttemplates/otSDKStub.js" data-domain-script=8e783e8c-0ad0-475d-8fca-4a03afa0a02a crossorigin></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/bottom.js"></script><script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script><script async type="text/javascript" src="/c2/public/exp/c360/pal/bundle.eac8db148673d3d61ce7.js" id=pal-script data-dataset=sf_shared_prod></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/ot-ext.js"></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/legacy.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/identity.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/pbc-core-analytics/v1-stable/comp-data.js"></script><script defer type="module" src="/c2/public/exp/pbc/lwc/prod.HkxCsTrx.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/templates.a98dc96fcd1b24c42f1f.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/scripts.b0f8b138cdfc8b4db3cb.js"></script><script defer type="text/javascript" src="//a.sfdcstatic.com/shared/js/public/nunjucks-slim.min.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/nunjucksFilters.61490ac1777f9e36469b.js"></script> <script type="module">globalThis.tbidAuthConfig = {host: 'iis.digital.salesforce.com'};</script> <script type="module" >globalThis.ogsConfig = { env: 'PROD', logLevel: 'debug'};</script> <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="NCPYV-VGJPP-N4J93-8HN3B-8B6S3",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"NCPYV-VGJPP-N4J93-8HN3B-8B6S3";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbevydtvtgz2bwo2a-f-cd9c2fe44-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1410510","ak.ai":parseInt("638429",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"125e72da","ak.r":41870,"ak.a2":n,"ak.m":"dsca","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":42234,"ak.gh":"184.28.235.39","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1732359092","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==zqCrma7Y9agcdLnhwvHBlXytdJbcvgWROe/Wp1jpafxl6rB+xoPMsT7SrPzzrGmIzhD1KntDbTP88gq6gUcyLSt1GqIaQV8NxYs4/QwHY5FKROaPBUwq1EMR2bu5wYe2/mzgtTpkRit7FP47i1Sl4zKMUkjm1q6NnmcauD/FOLDe4wdB0ylo6pxoELzE+HRGmPhu9S2O5CYP7sRBU85dekZPFKARfhnSMdcVMpUGlR7r9/0Myj8+c3m+FCaXFj5WcY3QpmSWpmoQ/Of96IV6ECcQyFOhR31UbQ43jA2m6eJINNYTxm6SBoFHqjJCIKAtJSTPvYnHDU8Q558GvRkDYMd1H/xiPujteSlKSxA2LtUJei6splxyIKB4rpRoE0lEzzGm9Jyn2oXS6EcYjfZsJJa3GdswI/ZPQeChPCCTeGs=","ak.pv":"639","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body> <script> var wpdata = { navigation: {"top-navigation-c360":[{"ID":0,"title":"Products","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all Salesforce products","url":"https://www.salesforce.com/ap/products/"},"title":"Explore Customer 360.","body":"Unite your teams around your customer with shared data and integrated tools to drive growth and lower costs.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/products-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-products-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-mobile.png?w=375","alt":null,"title":"2022/09/products-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/icon-360.png?w=86","alt":null,"title":"2022/10/icon-360.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":87}},"bladeId":"1731899006939_4hd","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Agentforce","url":"https://www.salesforce.com/ap/agentforce/","target":"_self"},"bladeId":"1731899032706_1d77"},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Data Cloud","url":"https://www.salesforce.com/ap/data/","target":"_self"},"bladeId":"1731899032706_k5y"},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Agentforce & AI App Development","url":"https://www.salesforce.com/ap/platform/enterprise-app-development/","target":"_self"},"bladeId":"1731899032706_g1n"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/ap/products/"},"headlineText":"Discover the #1 AI CRM","headlineDescription":"Humans with Agents drive customer success together.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_4ea","listItems":[{"ID":0,"description":"AI agents that take action for you","link":{"label":"Agentforce","url":"https://www.salesforce.com/ap/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_5w5"},{"ID":1,"description":"Customer 360 for sales, service, and more","link":{"label":"Best-in-class CRM apps","url":"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry","target":"_self","ariaLabel":""},"bladeId":"1731899032706_12zw"},{"ID":2,"description":"Data Cloud, integrations, analytics","link":{"label":"Unified Customer Data","url":"https://www.salesforce.com/ap/data/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_74d"},{"ID":3,"description":"Automations, prompts, models, code, and more","link":{"label":"Low Code, Customisable Platform","url":"https://www.salesforce.com/ap/platform/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_6bo"},{"ID":4,"link":{"label":"Customer Success Stories","url":"https://www.salesforce.com/ap/customer-success-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_x96"}]},"bladeId":"1731899032706_f09","buttonlink":{"label":"Products Overview","url":"https://www.salesforce.com/ap/products/","ariaLabel":"Create a Customer 360"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Small Business","url":"https://www.salesforce.com/ap/small-business/","target":"_self"},"bladeId":"1731899032706_rsc"},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/ap/artificial-intelligence/","target":"_self"},"bladeId":"1731899032706_1qi"},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Sales","url":"https://www.salesforce.com/ap/sales/","target":"_self"},"bladeId":"1731899032706_170z"},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Service","url":"https://www.salesforce.com/ap/service/","target":"_self"},"bladeId":"1731899032706_csf"},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Marketing","url":"https://www.salesforce.com/ap/marketing/","ariaLabel":"Click here to go to the Marketing Cloud overview page","target":"_self"},"bladeId":"1731899032706_1b0p"},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Commerce","url":"https://www.salesforce.com/ap/commerce/","ariaLabel":"Click here to go to the Commerce Cloud overview page","target":"_self"},"bladeId":"1731899032706_j9j"},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Tableau","url":"https://www.salesforce.com/ap/analytics/","target":"_self"},"bladeId":"1731899032706_15sq"},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"MuleSoft","url":"https://www.salesforce.com/ap/mulesoft/","target":"_self"},"bladeId":"1731899032706_xu5"},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Slack","url":"https://www.salesforce.com/ap/slack/","target":"_self"},"bladeId":"1731899032706_75u"},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Salesforce Platform","url":"https://www.salesforce.com/ap/platform/","target":"_self"},"bladeId":"1731899032706_z4p"},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Net Zero","url":"https://www.salesforce.com/ap/products/net-zero-cloud/overview/","target":"_self"},"bladeId":"1731899032706_a7"},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Explore AppExchange","url":"https://appexchange.salesforce.com/"},"headlineText":"Partner Apps & Experts","headlineDescription":"Get the most out of Salesforce with partners, apps, solutions, and consultants.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_b1s","listItems":[{"ID":0,"link":{"label":"Partner Apps","url":"https://appexchange.salesforce.com/appxStore?type=App","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_83t"},{"ID":1,"link":{"label":"Consultants","url":"https://appexchange.salesforce.com/consulting/","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_17i4"},{"ID":2,"link":{"label":"Learn about our partners","url":"https://www.salesforce.com/partners/","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_1aug"}]},"bladeId":"1731899032706_17lv","buttonlink":{"label":"Partner Apps & Experts","url":"https://appexchange.salesforce.com/","ariaLabel":"Partner Apps & Experts"}},{"ID":16,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"See all services","url":"https://www.salesforce.com/ap/services/overview/"},"headlineText":"Customer Success","headlineDescription":"Reach your goals with our customer success experts.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_fl3","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/ap/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_19pm"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/ap/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_nae"}]},"bladeId":"1731899032706_8i8","buttonlink":{"label":"Customer Success","url":"https://www.salesforce.com/ap/services/overview/","ariaLabel":"Customer Success"}},{"ID":0,"link":{"target":"_self","label":"See all product pricing","url":"https://www.salesforce.com/ap/editions-pricing/overview/"},"bladeId":"1731899032707_yaz"}]},{"ID":1,"title":"Industries","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/ap/solutions/industries/"},"body":"Get industry-specific innovations that modernise your business, speed up time to value and boost productivity.","title":"Explore Salesforce for industries.","bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/industries-mobile.png?w=375","alt":null,"title":"2022/09/industries-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168},"topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/nav-industries-promo-sky-desktop-1.png?w=420","alt":null,"title":"2022/09/nav-industries-promo-sky-desktop-1.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/nav-industries-promo-bottom-desktop-1.png?w=420","alt":null,"title":"2022/09/nav-industries-promo-bottom-desktop-1.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":257},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/icon-industries.png?w=86","alt":null,"title":"2022/10/icon-industries.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":87}},"bladeId":"1731899006941_20z","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Automotive","url":"https://www.salesforce.com/ap/solutions/industries/automotive/overview/","target":"_self"},"bladeId":"1731899011523_uwi"},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Communications","url":"https://www.salesforce.com/ap/solutions/industries/communications/overview/","target":"_self"},"bladeId":"1731899011526_nqg"},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Consumer Goods","url":"https://www.salesforce.com/ap/solutions/industries/consumer-goods/overview/","target":"_self"},"bladeId":"1731899011528_pn4"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Education","url":"https://www.salesforce.com/education/","target":"_blank"},"bladeId":"1731899011529_bgg"},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Energy & Utilities","url":"https://www.salesforce.com/solutions/industries/energy/overview/","target":"_blank"},"bladeId":"1731899011530_16ed"},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Financial Services","url":"https://www.salesforce.com/ap/financial-services/","target":"_self"},"bladeId":"1731899011532_sgc"},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/ap/solutions/industries/healthcare/overview/","target":"_self"},"bladeId":"1731899011534_13fx"},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Manufacturing","url":"https://www.salesforce.com/ap/solutions/industries/manufacturing/overview/","target":"_self"},"bladeId":"1731899011535_11nb"},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Media","url":"https://www.salesforce.com/ap/solutions/industries/media/overview/","target":"_self"},"bladeId":"1731899011539_gjq"},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Nonprofit","url":"https://www.salesforce.com/nonprofit/","target":"_blank"},"bladeId":"1731899011540_13lr"},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Public Sector","url":"https://www.salesforce.com/ap/government/","target":"_self"},"bladeId":"1731899011541_jqp"},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Retail","url":"https://www.salesforce.com/ap/solutions/industries/retail/overview/","target":"_self"},"bladeId":"1731899011543_12wh"},{"ID":0,"link":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/ap/solutions/industries/"},"bladeId":"1731899011545_xhg"}]},{"ID":2,"title":"Customers","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/ap/customer-success-stories/","ariaLabel":"See all customer stories"},"title":"Explore success stories.","body":"See how our customers transform their businesses with CRM + AI + Data + Trust.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-default-top-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-default-top-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-default-bottom-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-default-bottom-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-mobile.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-mobile.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731899006942_p17","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-customer-stories-bottom-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-customer-stories-bottom-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/ap/customer-success-stories/"},"headlineText":"Customer Stories","headlineDescription":"Explore success stories from customers of all sizes, in every industry."},"bladeId":"1731899032707_oat","listItems":[{"ID":0,"link":{"label":"Tableau Stories","url":"https://www.tableau.com/solutions/customers","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_18g1"},{"ID":1,"link":{"label":"MuleSoft Stories","url":"https://www.mulesoft.com/case-studies","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_d7z"},{"ID":2,"link":{"label":"Slack Stories","url":"https://slack.com/customer-stories","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1bxu"}]},"bladeId":"1731899032707_zwr","buttonlink":{"label":"Customer Stories","url":"https://www.salesforce.com/ap/customer-success-stories/","ariaLabel":""}},{"ID":1,"buttonlink":{"label":"Trailblazer Stories","url":"https://www.salesforce.com/plus/series/trailblazer/","target":"_blank"},"bladeId":"1731899032707_1asm"}]},{"ID":3,"title":"Learning","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Join for free","url":"https://trailblazer.me/"},"body":"Unlock free hands-on learning, our global community, original series, and support.","title":"Become a Trailblazer.","bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-resources-mobile.png?w=840","alt":null,"title":"2022/10/nav-resources-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/resources-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-trailhead-1.png?w=86","alt":"the 360 blog","title":"2022/10/nav-trailhead-1.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731899006945_i7p","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_blank","label":"Explore Trailhead","url":"https://trailhead.salesforce.com/"},"headlineText":"Learning on Trailhead","headlineDescription":"Skill up for the future from anywhere with Trailhead, our free, online learning platform."},"bladeId":"1731899032707_wnz","listItems":[{"ID":0,"description":"Explore guided learning paths to quickly learn in-demand skills.","link":{"label":"Trails","url":"https://trailhead.salesforce.com/trails/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1cw9"},{"ID":1,"description":"Accelerate learning with access to Salesforce experts.","link":{"label":"Expert-led Learning","url":"https://trailheadacademy.salesforce.com/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_l89"},{"ID":2,"description":"Earn resume-worthy Salesforce credentials. ","link":{"label":"Salesforce Certification","url":"https://trailhead.salesforce.com/credentials/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_18f0"},{"ID":3,"description":"Find your career in the Salesforce ecosystem. ","link":{"label":"Career Paths","url":"https://trailhead.salesforce.com/career-path/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_exx"}]},"bladeId":"1731899032707_7h","buttonlink":{"label":"Learning on Trailhead","url":"https://trailhead.salesforce.com/","ariaLabel":"Learning on Trailhead"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"See all events","url":"https://www.salesforce.com/ap/events/"},"headlineText":"Events","headlineDescription":"Join us for live and on-demand local, global, and digital events."},"bladeId":"1731899032707_c64","listItems":[{"ID":0,"link":{"label":"Salesforce+","url":"https://www.salesforce.com/plus/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_vam"},{"ID":1,"link":{"label":"Dreamforce","url":"https://www.salesforce.com/dreamforce/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_67f"},{"ID":2,"link":{"label":"Webinars","url":"https://www.salesforce.com/ap/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_bqq"},{"ID":3,"link":{"label":"Customer Success Events","url":"https://pages.mail.salesforce.com/cloud-services/event-calendar/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_orq"}]},"bladeId":"1731899032707_gzi","buttonlink":{"label":"Events","url":"https://www.salesforce.com/ap/events/","ariaLabel":"Events & Experiences"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Explore all blogs","url":"https://www.salesforce.com/ap/blog/"},"headlineText":"Blogs","headlineDescription":"Learn how to get ahead of trends and supercharge professional relationships."},"bladeId":"1731899032707_huw","listItems":[{"ID":0,"link":{"label":"Developer Blog","url":"https://developer.salesforce.com/blogs","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_owr"},{"ID":1,"link":{"label":"Admin Blog","url":"https://admin.salesforce.com/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_161k"},{"ID":2,"link":{"label":"Slack Blog","url":"https://slack.com/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_9gs"},{"ID":3,"link":{"label":"Tableau Blog","url":"https://www.tableau.com/about/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_5rn"},{"ID":4,"link":{"label":"MuleSoft Blog","url":"https://blogs.mulesoft.com/bloghome/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_q7n"},{"ID":5,"link":{"label":"AI Research Blog","url":"https://blog.salesforceairesearch.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_qxt"}]},"bladeId":"1731899032707_5l6","buttonlink":{"label":"Blogs","url":"https://www.salesforce.com/ap/blog/","ariaLabel":"Blogs"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/ap/resources/","label":"Go to Resource Centre"},"headlineText":"By Topic","headlineDescription":"Find products and resources built to help us all get together safely and work from anywhere."},"bladeId":"1731899032707_34o","listItems":[{"ID":0,"link":{"label":"COVID-19 Response","url":"https://www.salesforce.com/resources/covid-19-response/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_19mn"},{"ID":1,"link":{"label":"Leading Through Change","url":"https://www.salesforce.com/ap/resources/leading-through-change/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_zo2"},{"ID":2,"link":{"label":"Customer Engagement","url":"https://www.salesforce.com/ap/resources/customer-engagement/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_1813"},{"ID":3,"link":{"label":"Digital Transformation","url":"https://www.salesforce.com/ap/resources/digital-transformation/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_p5d"},{"ID":4,"link":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/ap/blog/category/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_n1y"},{"ID":5,"link":{"label":"Future of Work","url":"https://www.salesforce.com/ap/resources/future-of-work/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_d80"},{"ID":6,"link":{"label":"Business as a Platform for Change","url":"https://www.salesforce.com/ap/resources/platform-for-change/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_auc"}]},"bladeId":"1731899032707_ngr","buttonlink":{"label":"By Topic","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Topic"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Go to Resource Centre","url":"https://www.salesforce.com/ap/resources/"},"headlineText":"By Role","headlineDescription":"Explore relevant resources for you, your team, and your organisation."},"bladeId":"1731899032707_1aqj","listItems":[{"ID":0,"link":{"label":"Sales","url":"https://www.salesforce.com/ap/resources/sales/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_ogb"},{"ID":1,"link":{"label":"Service","url":"https://www.salesforce.com/ap/resources/service/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_59m"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/ap/resources/marketing/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_6ke"},{"ID":3,"link":{"label":"Commerce","url":"https://www.salesforce.com/ap/resources/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_tr8"},{"ID":4,"link":{"label":"IT & App Dev","url":"https://www.salesforce.com/ap/resources/app-development/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_tr0"},{"ID":5,"link":{"label":"Small Business","url":"https://www.salesforce.com/ap/resources/small-business/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_t2t"},{"ID":6,"link":{"label":"Architects","url":"https://architect.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_hz4"},{"ID":7,"link":{"label":"Designers","url":"https://www.salesforce.com/design/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_9gj"},{"ID":8,"link":{"label":"Developers","url":"https://developer.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_gka"},{"ID":9,"link":{"label":"Admins","url":"https://admin.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_ff4"}]},"bladeId":"1731899032707_1d73","buttonlink":{"label":"By Role","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Role"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Go to Resource Centre","url":"https://www.salesforce.com/ap/resources/"},"headlineText":"By Content Type","headlineDescription":"Engage with endless, expert resources – in whatever format you prefer."},"bladeId":"1731899032707_k5s","listItems":[{"ID":0,"link":{"label":"Articles","url":"https://www.salesforce.com/ap/resources/articles/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_6lc"},{"ID":1,"link":{"label":"Customer Stories","url":"https://www.salesforce.com/ap/resources/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_126i"},{"ID":2,"link":{"label":"Guides","url":"https://www.salesforce.com/ap/resources/guides/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_d0v"},{"ID":3,"link":{"label":"Podcasts","url":"https://www.salesforce.com/ap/resources/podcasts/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_x1j"},{"ID":4,"link":{"label":"Research & Reports","url":"https://www.salesforce.com/ap/resources/research-reports/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_102y"},{"ID":5,"link":{"label":"Videos","url":"https://www.salesforce.com/ap/resources/videos/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_135h"},{"ID":6,"link":{"label":"Webinars","url":"https://www.salesforce.com/ap/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_dlr"}]},"bladeId":"1731899032707_1fn","buttonlink":{"label":"By Content Type","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Content Type"}}]},{"ID":4,"title":"Support","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/"},"body":"Find critical answers for all things Salesforce – search resources, browse documentation, log cases, and more. ","title":"Questions? We can help.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/support-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-support-mobile.png?w=840","alt":null,"title":"2022/10/nav-support-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731899006946_78h","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/home"},"headlineText":"Help & Documentation","headlineDescription":"Need help? Log cases, find documentation, and more – all the support you need, wherever you need it."},"bladeId":"1731899032707_12d6","listItems":[{"ID":0,"link":{"label":"Known Issues","url":"https://trailblazer.salesforce.com/issues_index","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_174v"},{"ID":1,"link":{"label":"Developer Documentation","url":"https://developer.salesforce.com/docs/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_tzq"}]},"bladeId":"1731899032707_ycj","buttonlink":{"label":"Help & Documentation","url":"https://help.salesforce.com/home","ariaLabel":"Help & Documentation"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Explore communities","url":"https://www.salesforce.com/communities/"},"headlineText":"Communities","headlineDescription":"Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities."},"bladeId":"1731899032707_q7s","listItems":[{"ID":0,"description":"Connect with Trailblazers from anywhere. ","link":{"label":"Trailblazer Community","url":"https://trailblazers.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_i58"},{"ID":1,"description":"Collaborate, learn, and manage your partner business.","link":{"label":"Partner Community","url":"https://partners.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_110h"},{"ID":2,"description":"Help us build the Salesforce roadmap by sharing your feedback.","link":{"label":"IdeaExchange","url":"https://ideas.salesforce.com/s/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1bie"}]},"bladeId":"1731899032707_djo","buttonlink":{"label":"Communities","url":"https://www.salesforce.com/communities/","ariaLabel":"Communities"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/ap/services/overview/","label":"See all services"},"headlineText":"Services & Plans","headlineDescription":"Reach your goals with our customer success experts and our partners."},"bladeId":"1731899032707_1ebk","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/ap/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_1c6b"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/ap/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_11kf"}]},"bladeId":"1731899032707_14g6","buttonlink":{"label":"Services & Plans","url":"https://www.salesforce.com/ap/services/overview/","ariaLabel":"Services & Plans"}},{"ID":3,"bladeId":"1731899032707_11ws","buttonlink":{"label":"Your Account","url":"https://www.salesforce.com/ap/your-account/","ariaLabel":"Your Account"},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore Your Account features","url":"https://www.salesforce.com/ap/your-account/"},"headlineText":"Your Account","headlineDescription":"Discover new products and add-ons, manage your subscriptions, and access invoices and payments."},"bladeId":"1731899032707_1c6b"}}]},{"ID":5,"title":"Company","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Learn about us","url":"https://www.salesforce.com/ap/company/our-story/"},"body":"We believe in building relationships – not just between companies and customers, but among our global communities. ","title":"Hear our story.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/company-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":340},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-mobile.png?w=375","alt":null,"title":"2022/09/company-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168}},"bladeId":"1731899006947_wwj","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"See our story","url":"https://www.salesforce.com/ap/company/our-story/"},"headlineText":"About Salesforce","headlineDescription":"Learn about our history, products, and values."},"bladeId":"1731899032707_gx7","listItems":[{"ID":0,"link":{"label":"What Is Salesforce?","url":"https://www.salesforce.com/ap/products/what-is-salesforce/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_85r"},{"ID":1,"link":{"label":"Be a Trailblazer","url":"https://www.salesforce.com/company/be-a-trailblazer/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_bhb"},{"ID":2,"link":{"label":"Leadership","url":"https://www.salesforce.com/company/leadership/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_17aq"},{"ID":3,"link":{"label":"Global Offices","url":"https://www.salesforce.com/ap/company/locations/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_b6f"},{"ID":4,"link":{"label":"Salesforce Swag Store","url":"https://www.salesforcestore.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_40t"},{"ID":5,"link":{"label":"Salesforce Ventures","url":"https://www.salesforce.com/company/ventures/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_jc5"},{"ID":6,"link":{"label":"Investor Relations","url":"https://investor.salesforce.com/overview/default.aspx","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_dtx"},{"ID":7,"link":{"label":"Legal","url":"https://www.salesforce.com/ap/company/legal/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_djd"}]},"bladeId":"1731899032707_x1k","buttonlink":{"label":"About Salesforce","url":"https://www.salesforce.com/ap/company/our-story/","ariaLabel":"About Salesforce"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See what drives us","url":"https://www.salesforce.com/company/our-values/"},"headlineText":"Our Values","headlineDescription":"We are guided by our values and strive to do well in business while doing good in our communities."},"bladeId":"1731899032707_171k","listItems":[{"ID":0,"link":{"label":"Trust","url":"https://trust.salesforce.com/en/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_16mt"},{"ID":1,"link":{"label":"Customer success","url":"https://www.salesforce.com/ap/customer-success-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_2p0"},{"ID":2,"link":{"label":"Innovation","url":"https://www.salesforce.com/products/innovation/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_7m1"},{"ID":3,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_8kv"},{"ID":4,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_kws"}]},"bladeId":"1731899032707_6e9","buttonlink":{"label":"Our Values","url":"https://www.salesforce.com/company/our-values/","ariaLabel":"Our Values"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/company/stakeholder-capitalism/","label":"Learn about stakeholder capitalism"},"headlineText":"Stakeholder Capitalism","headlineDescription":"We know business is the greatest platform for change. See how we build a better future."},"bladeId":"1731899032707_15b0","listItems":[{"ID":0,"link":{"label":"Ethical & Humane Use","url":"https://www.salesforce.com/company/intentional-innovation/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_mx9"},{"ID":1,"link":{"label":"Racial Equality & Justice","url":"https://www.salesforce.com/company/equality/racial-equality-justice-taskforce/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_7ks"},{"ID":2,"link":{"label":"Philantropy","url":"https://www.salesforce.com/company/philanthropy/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_alg"},{"ID":3,"link":{"label":"Public Policy","url":"https://www.salesforce.com/company/public-policy/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_izc"},{"ID":4,"link":{"label":"Commitment to Education","url":"https://www.salesforce.com/company/commitment-to-education/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_l1w"}]},"bladeId":"1731899032707_11cw","buttonlink":{"label":"Our Impact","url":"https://www.salesforce.com/company/stakeholder-capitalism/","ariaLabel":"Our Impact"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See all careers","url":"https://careers.salesforce.com/en/our-locations/asia-pacific/singapore/"},"headlineText":"Careers","headlineDescription":"Start a new journey with us – a career here at Salesforce."},"bladeId":"1731899032707_1cfo","listItems":[{"ID":0,"link":{"label":"University Recruiting ","url":"https://www.salesforce.com/company/careers/university-recruiting/ ","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_11qa"},{"ID":1,"link":{"label":"Workforce Development ","url":"https://www.salesforce.com/company/careers/workforce-development/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_14ei"}]},"bladeId":"1731899032707_fpw","buttonlink":{"label":"Careers","url":"https://careers.salesforce.com/en/our-locations/asia-pacific/singapore/","ariaLabel":"Careers"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/news/","label":"Visit the newsroom"},"headlineText":"Newsroom","headlineDescription":"Stay informed with the latest news and announcements, fresh off the press. "},"bladeId":"1731899032707_mau","listItems":[{"ID":0,"link":{"label":"Analyst Reports ","url":"https://www.salesforce.com/company/recognition/analyst-reports/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_xik"},{"ID":1,"link":{"label":"Quarter in Review","url":"https://www.salesforce.com/video/24566588/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_13kz"}]},"bladeId":"1731899032707_s4b","buttonlink":{"label":"News","url":"https://www.salesforce.com/news/","ariaLabel":"News"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See our brands","url":"https://www.salesforce.com/company/our-brands/"},"headlineText":"More Salesforce Brands","headlineDescription":"Explore the Salesforce brands delivering success now."},"bladeId":"1731899032707_mgt","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.tableau.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_3lm"},{"ID":1,"link":{"label":"Slack","url":"https://slack.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_jzt"},{"ID":2,"link":{"label":"MuleSoft","url":"https://www.mulesoft.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_psb"},{"ID":3,"link":{"label":"Heroku","url":"https://www.heroku.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_wf4"},{"ID":4,"link":{"label":"Salesforce.org","url":"https://www.salesforce.org/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_wgq"}]},"bladeId":"1731899032707_n8a","buttonlink":{"label":"More Salesforce Brands","url":"https://www.salesforce.com/company/our-brands/","ariaLabel":"More Salesforce Brands"}}]},{"ID":6,"title":"Salesforce+","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus/"},"body":"Get inspired with free access to award-winning original series and live experiences.","title":"Explore Salesforce+","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-salesforce-plus-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-mobile.png?w=375","alt":null,"title":"2022/09/salesforce-plus-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168}},"bladeId":"1731899006948_13bv","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus/"},"headlineDescription":"Get original content focused on you, your business, and our changing world.","headlineText":"Explore inspiring original series, episodes, and specials."},"bladeId":"1731899032707_3f1"},"bladeId":"1731899032707_17kh","buttonlink":{"label":"Original Content","url":"https://www.salesforce.com/plus/","ariaLabel":"Original Content"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/2xnav-salesforce-plus-dreamforce-bottom-desktop.jpg?w=840","alt":null,"title":"2022/09/2xnav-salesforce-plus-dreamforce-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/plus/experience/Dreamforce_2022/","label":"Learn about Dreamforce"},"headlineDescription":"Catch all the excitement, like transformative success stories, breaking news, sessions, keynotes, and thought leadership.","headlineText":"Join us for Dreamforce, our biggest event of the year, live and on-demand."},"bladeId":"1731899032707_v5g"},"bladeId":"1731899032707_l3j","buttonlink":{"label":"Dreamforce","url":"https://www.salesforce.com/plus/experience/Dreamforce_2022/","ariaLabel":"Dreamforce"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Go to my list","url":"https://www.salesforce.com/plus/mylist/"},"headlineDescription":"Create, curate, and explore your personal list of exclusive content from our library.","headlineText":"Save inspiring content to watch later."},"bladeId":"1731899032707_1501"},"bladeId":"1731899032707_7rl","buttonlink":{"label":"My List","url":"https://www.salesforce.com/plus/mylist/","ariaLabel":"My List"}}]}],"utility-navigation-c360":{"labelBack":"Back","logoAlt":"Salesforce Home AP","labelMore":"More","search":{"label":"","url":"https://www.salesforce.com/ap/search/","target":"_self","ariaLabel":"Search"},"bladeId":"1725865099897_12x2","contact":{"title":"Contact","firstSubtitle":"By phone","lock":{"move":false,"remove":false},"bladeId":"1725865138508_bc0","links":[{"label":"Contact Us","url":"https://www.salesforce.com/ap/company/contact-us/?d=cta-header-9","target":"_blank","ariaLabel":"Contact Us","bladeId":"1725865155174_1d7s"}],"secondSubtitle":"Online","phones":[{"url":"tel:+6563025700","label":"+65 6302 5700 (Intl)","target":"_self","ariaLabel":"","bladeId":"1725865154498_7tz"}]},"login":{"labelLogin":"Login","labelMyAccounts":"My Accounts","authBackgroundImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/og-servicecloud-pricing.jpg?w=1024","alt":null,"title":"2023/05/og-servicecloud-pricing.jpg","sizes":"(max-width: 1024px) 100vw, 1024px","width":1024,"height":576},"bladeId":"1725865099896_1304","labelProducts":"Products","loginSalesforce":{"label":"Salesforce","url":"https://login.salesforce.com/?locale=ap","target":"_self","ariaLabel":"Salesforce label"},"loginApps":[{"ID":0,"link":{"label":"Marketing Cloud","url":"https://mc.exacttarget.com/","target":"_self","ariaLabel":"Marketing Cloud"}}],"labelTrailblazer":"Experiences","labelTbDescription":"Access Trailhead, your Trailblazer profile, community, learning, original series, events, support, and more.","trailblazer":{"label":"Trailblazer Account","ariaLabel":"login with your trailblazer id","description":"","target":"_self"},"settings":{"label":"Settings","ariaLabel":"Settings Aria Label","target":"_self"},"logout":{"label":"Logout","ariaLabel":"logout link","target":"_self"},"switchAccount":{"label":"Switch Account","ariaLabel":"Switch Account Label","target":"_self"}},"ctamain":{"label":"Try for free","url":"https://www.salesforce.com/ap/form/signup/freetrial-sales/?d=topnav2-btn-ft","ariaLabel":"","target":"_blank"},"searchComponent":{"globalSearchFind":"Can't find what you're looking for?","globalSearchTry":"Try global search","globalSearchUrl":"https://www.salesforce.com/ap/search/","topResults":"Top results","viewAll":"View all","searchAriaLabel":"nav.utility.search.search_aria_label","searchClearAriaLabel":"Clear","quickLinksHeader":"Popular searches","searchPlaceholder":"Search","organizationId":"org62salesforce","accessToken":"xx24e65ef6-c6f0-4a55-b6b9-e7fd84967788","searchVariant":"icon-only","searchWithQuickLinks":"TRUE","searchHub":"WWW-United States","searchSite":"www","quick_links":[{"ID":0,"label":"Einstein AI Security"},{"ID":1,"label":"Data Cloud"},{"ID":2,"label":"Pricing"}]}},"region-selector-c360":{"title":"Change Region ","bladeId":"1725865099889_jhp","regionItems":[{"title":"Americas","ID":0,"regionItems":[{"ID":0,"item":{"target":"_self","label":"América Latina (Español)","url":"https://www.salesforce.com/mx/","ariaLabel":""},"lang":"mx"},{"ID":1,"item":{"target":"_self","label":"Brasil (Português)","url":"https://www.salesforce.com/br/"},"lang":"pt"},{"ID":2,"item":{"target":"_self","label":"Canada (English)","url":"https://www.salesforce.com/ca/"},"lang":"ca"},{"ID":3,"item":{"target":"_self","label":"Canada (Français)","url":"https://www.salesforce.com/fr-ca/"},"lang":"fr"},{"ID":4,"item":{"target":"_self","label":"United States (English)","url":"https://www.salesforce.com/?ir=1","ariaLabel":""},"lang":"en"}]},{"title":"Europe, Middle East, and Africa","ID":1,"regionItems":[{"ID":0,"item":{"target":"_self","label":"España (Español)","url":"https://www.salesforce.com/es/"},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Deutschland (Deutsch)","url":"https://www.salesforce.com/de/","ariaLabel":""},"lang":"de"},{"ID":2,"item":{"target":"_self","label":"France (Français)","url":"https://www.salesforce.com/fr/"},"lang":"fr"},{"ID":3,"item":{"target":"_self","label":"Italia (Italiano)","url":"https://www.salesforce.com/it/"},"lang":"it"},{"ID":4,"item":{"target":"_self","label":"Nederland (Nederlands)","url":"https://www.salesforce.com/nl/"},"lang":"nl"},{"ID":5,"item":{"target":"_self","label":"Sverige (Svenska)","url":"https://www.salesforce.com/se/"},"lang":"sv"},{"ID":6,"item":{"target":"_self","label":"United Kingdom (English)","url":"https://www.salesforce.com/uk/"},"lang":"en"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/eu/"},"lang":"en"}]},{"title":"Asia Pacific","ID":2,"regionItems":[{"ID":0,"item":{"target":"_self","label":"Australia & New Zealand (English)","url":"https://www.salesforce.com/au/","ariaLabel":""},"lang":"en"},{"ID":1,"item":{"target":"_self","label":"India (English)","url":"https://www.salesforce.com/in/"},"lang":"en"},{"ID":2,"item":{"target":"_self","label":"日本 (日本語)","url":"https://www.salesforce.com/jp/"},"lang":"ja"},{"ID":3,"item":{"target":"_self","label":"中国 (简体中文)","ariaLabel":"","url":"https://www.salesforce.com/cn/"},"lang":"zh-Hans"},{"ID":4,"item":{"target":"_self","label":"台灣 (繁體中文)","url":"https://www.salesforce.com/tw/"},"lang":"zh-Hant"},{"ID":5,"item":{"target":"_self","label":"한국 (한국어)","url":"https://www.salesforce.com/kr/"},"lang":"ko"},{"ID":6,"item":{"target":"_self","label":"ประเทศไทย (ไทย)","url":"https://www.salesforce.com/th/"},"lang":"th"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/ap/"},"lang":"en"}]}]},"isPreview":false,"contextnav-c360":{"propertyTitle":{"target":"_self","label":"Service","url":"https://www.salesforce.com/ap/service/"},"utilityNavigation":{"ctamain":{"cta":{"variant":"primary","label":"Watch demo","url":"https://www.salesforce.com/ap/form/demo/crm-service-demos/?d=pb","target":"_blank"}},"ctasecondary":{"cta":{"variant":"secondary","label":"Try for free","url":"https://www.salesforce.com/ap/form/signup/freetrial-service/?d=pb","target":"_blank"}}},"variation":"static","isLogoEnabled":false,"menuGroup":{"menuItems":[{"ID":1,"link":{"target":"_self","label":"Overview","url":"https://www.salesforce.com/ap/service/"}},{"ID":2,"title":"Service Products","submenu":[{"ID":1,"menuItems":[{"ID":1,"link":{"target":"_self","label":"Customer Service Management","url":"https://www.salesforce.com/ap/service/cloud/"}},{"ID":2,"link":{"target":"_self","label":"Field Service","url":"https://www.salesforce.com/ap/service/field-service-management/"}},{"ID":3,"link":{"target":"_self","label":"Self-Service Experience","url":"https://www.salesforce.com/ap/service/customer-self-service/"}},{"ID":4,"link":{"target":"_self","label":"Omnichannel Customer Engagement","url":"https://www.salesforce.com/ap/service/digital-customer-engagement-platform/"}},{"ID":5,"link":{"target":"_self","label":"Customer Service Automation & Process","url":"https://www.salesforce.com/ap/service/customer-service-automation/"}}]},{"ID":2,"menuItems":[{"ID":1,"link":{"target":"_self","label":"Intelligent Service Operations","url":"https://www.salesforce.com/ap/service/customer-service-operations/"}},{"ID":2,"link":{"target":"_self","label":"Customer Service AI","url":"https://www.salesforce.com/ap/service/ai/"}},{"ID":3,"link":{"target":"_self","label":"Contact Center","url":"https://www.salesforce.com/ap/service/contact-center/"}},{"ID":4,"link":{"target":"_self","label":"Voice & Phone Support","url":"https://www.salesforce.com/ap/service/call-center-integration/"}},{"ID":5,"link":{"target":"_self","label":"Employee Service","ariaLabel":"","url":"https://www.salesforce.com/ap/service/employee-engagement/"}}],"ctaLink":{"target":"_self","label":"See all Service Products","url":"https://www.salesforce.com/ap/service/all-products/"}}]},{"ID":3,"link":{"label":"Pricing","url":"https://www.salesforce.com/ap/service/pricing/","target":"_self"}}]}}}, blades: [{"id":"1702329715563_fus","name":"sf/marquee","attributes":{"blade_layout":"right","two_column_spacing":"standard","audience_segment":["customer","prospect"],"image_overflow":false,"theme_variant":"light","experiment_type":"content","headline":"Omnichannel Customer Engagement","headline_font_color":"#032D60","headline_size":"standard","description":"<p>Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalised service — no matter the channel. The result? Faster resolutions and happier customers.</p>\n","link_1":{"variant":"primary","label":"Watch demo","url":"https://www.salesforce.com/form/service-cloud/digital-engagement-demo/?d=pb","ariaLabel":"Watch demo -- Service cloud","target":"_blank","source":"standard-link"},"link_2":{"variant":"secondary","label":"Try for free","url":"/ap/form/signup/freetrial-service/?d=pb1","ariaLabel":"Try for free -- Service Cloud","target":"_blank"},"media":{"video":{"uuid":"4bkjt5vmv6zLtYNAtxN5fS"}},"blade_background_type":{"kind":"custom_background","blade_custom_image_desktop":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?w=1024","alt":"","title":"2023/06/marquee-service-product-background-1.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=300,94","width":300,"height":94},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=768,240","width":768,"height":240},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=1024,320","width":1024,"height":320},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=1536,480","width":1536,"height":480},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=2048,640","width":2048,"height":640}],"width":1024,"height":320},"blade_custom_image_mobile":{"src":null,"alt":"","title":null,"sizes":[],"width":null,"height":null},"blade_background_color":"255, 255, 255"}},"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","tbidGreeting":{"isEnabled":true,"thEndpoint":"https://mobile.api.trailhead.com/graphql","localization":{"localizedGreeting":"Hello, {firstname}!","localizedWordForBadges":"Badges","localizedWordForPoints":"Points"}},"pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1711417289456_e2y","name":"sf/text","attributes":{"blade_layout":"center","audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"What can you do with your new customer engagement software?","description":"<p>Improve operational efficiency, unlock greater agent productivity, and deliver better outcomes by breaking down channel and departmental silos to put your customer at the centre of every conversation.</p>\n","link_1":{"variant":"primary","label":"Take a Guided Tour","ariaLabel":"Take a Guided Tour","target":"_blank","url":"/ap/form/service-cloud/guided-tour/?d=pb"},"headline_size":"large","column_grid":"one"},"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1679768400608_5yl","name":"sf/productfeature","attributes":{"blade_layout":"left","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Meet customers where they are — anytime, anywhere.","description":"<p><strong>Omnichannel Customer Engagement</strong></p>\n","blade_background_type":{"kind":"standard_background"}},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?w=1024","alt":"Chat windows showing an agent's communication with a customer on various channels","title":"2023/12/Live-Chat-Messaging.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=300,291","width":300,"height":291},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=768,745","width":768,"height":745},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=1024,993","width":1024,"height":993}],"width":1024,"height":993}},"headline":"Live Chat & Messaging","description":"<p>Don’t put your customers on hold. Meet them on their preferred channels from your website; mobile app, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, and more. Scale 24/7 support easily with AI-powered chatbots to resolve cases faster by automating answers to common questions and business processes.</p>\n","kind":"card_showhide","id":"1679768400668_43h"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?w=1024","alt":"A delivery notification to a customer about their package's expected arrival","title":"2023/12/Proactive-Messaging.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Proactive Messaging","description":"<p>Go from reactive to proactive service with automated, relevant outbound messages from order status updates to appointment confirmations and reminders. Deflect inbound volume and improve customer experience by getting ahead of service issues — from shipping delays to service outages — with timely notifications.</p>\n","kind":"card_showhide","id":"1679768447839_17h4"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?w=1024","alt":"Astro connects data from a customer's CRM platform to provide support across channels","title":"2023/12/API-Integrations.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=300,295","width":300,"height":295},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=768,755","width":768,"height":755},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=1024,1007","width":1024,"height":1007}],"width":1024,"height":1007}},"headline":"API & Integrations","description":"<p>Expand your reach by extending the power of Digital Customer Engagement to almost any third-party channel with out-of-the-box integrations and APIs.</p>\n","kind":"card_showhide","id":"1679768450930_31r"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1699333174067_hz5","name":"sf/productfeature","attributes":{"blade_layout":"right","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Natively integrate phone support.","description":"<p><strong>Service Cloud Voice</strong></p>\n"},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?w=1024","alt":"Telephony Integration","title":"2023/12/svc-cloud-voice-telephony-integation.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Telephony Integration","description":"<p>Get on the phones faster with out-of-the-box telephony integration with Amazon Connect or a range of partners on the Salesforce AppExchange. Embed the phone into your digital channels in Service Cloud to provide a holistic view of your customer conversations. Connect your customers to the right agent at the right time and give your agents all the context they need to assist customers faster than ever.</p>\n","kind":"card_showhide","id":"1699333173992_eoe"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?w=1024","alt":"Real-Time Call Transcription","title":"2023/12/svc-cloud-voice-real-time-call-transcription.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=300,294","width":300,"height":294},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=768,753","width":768,"height":753},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=1024,1004","width":1024,"height":1004}],"width":1024,"height":1004}},"headline":"Real-Time Transcription","description":"<p>Launch AI-driven recommendations with real-time transcriptions that free up agents to focus on the customer. Improve Customer 360 and insights with the ability to analyse voice conversations in the context of CRM data — driving next best actions to help agents resolve cases faster. At the end of the call, wrap up with conversation summaries based on customer intents and sentiment.</p>\n","kind":"card_showhide","id":"1729723816929_124b"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?w=1024","alt":"Agent Productivity Tools","title":"2023/12/Agent-Productivity-Tools.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Agent Productivity Tools","description":"<p>Equip agents with instant access to a complete view of the customer and better tools and insights. Reduce average handle times and deliver a seamless customer experience with the help of real-time transcription and AI-powered recommendations from Einstein. Give agents and supervisors full visibility into the customer data from your voice and CRM channels in real time.</p>\n","kind":"card_showhide","id":"1699333174003_5m0"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1679768474348_15tk","name":"sf/productfeature","attributes":{"blade_layout":"left","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Empower your service teams to deliver omni-channel support."},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?w=1024","alt":"Omni-Channel Routing","title":"2023/12/Omni-Channel-Routing.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Omni-Channel Routing","description":"<p>Intelligently route work from any channel to the right agent for the most efficient resolution based on skill set, availability, and capacity. Automatically route work items to the most available and qualified queues, agents, or even Einstein Bots to assist customers more effectively and close cases faster.</p>\n","kind":"card_showhide","id":"1679768474318_3qx"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?w=1024","alt":"Training and Management","title":"2023/12/Training-Management.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=300,292","width":300,"height":292},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=768,749","width":768,"height":749},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=1024,998","width":1024,"height":998}],"width":1024,"height":998}},"headline":"Training and Management","description":"<p>Give supervisors visibility and insights to onboard, coach, and manage agents. Supervisors can monitor key contact centre metrics in realtime and step in to assist on conversations when agents need support. Improve onboarding, agent productivity, and agent engagement by enhancing supervisor visibility and coaching tools.</p>\n","kind":"card_showhide","id":"1679768474321_10iz"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?w=1024","alt":"My Service Journey in the Service Console.","title":"2024/06/product-features-my-service-journey.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"My Service Journey","description":"<p>Discover which omni-channel capabilities and implementation best practices you should adopt next based on your business goals</p>\n","kind":"card_showhide","id":"1718132323164_132o"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1699334796107_pdb","name":"sf/productfeature","attributes":{"blade_layout":"right","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Resolve issues faster using real-time video.","description":"<p><strong>Visual Remote Assistant</strong></p>\n"},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?w=1024","alt":"Desktop Sharing","title":"2023/12/Desktop-Sharing.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Desktop Sharing","description":"<p>Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.</p>\n","kind":"card_showhide","id":"1699334796068_1cre"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?w=1024","alt":"Visual Flows","title":"2023/12/Visual-Flows.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Visual Flows","description":"<p>Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.</p>\n","kind":"card_showhide","id":"1699334796072_bak"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?w=1024","alt":"Augmented Reality","title":"2023/12/Augmented-Reality.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Augmented Reality","description":"<p>Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionise your assistance approach and deliver solutions that are faster, more effective, and highly engaging.</p>\n","kind":"card_showhide","id":"1699334796077_z5t"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1680901501416_woa","name":"sf/promotion","attributes":{"blade_layout":"full_height","audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Take a tour of the #1 AI CRM for service.","description":"<p>Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?w=1024","alt":"Service Cloud guided tour showing agent console","title":"2024/03/service-webmodule-1024x1024-1.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=768,768","width":768,"height":768}],"width":1024,"height":1024,"image_alignment":"left","image_background_circle_color":"brand_pink_95"},"link_1":{"variant":"primary","label":"Take the tour","url":"/ap/form/service-cloud/guided-tour/?d=pb","target":"_blank","ariaLabel":"Take a Guided Tour"}},"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1711417380396_yyp","name":"sf/nupfixed","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","link_location":"below","headline":"Enhance your customer engagement solution with these related products.","card_type":"sf/productaddon","currency_selector":false,"link_1":{"variant":"secondary","url":"/ap/service/all-products/","label":"View all products","ariaLabel":"View all products -- Service Cloud","source":"standard-link"},"blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?w=1024","alt":"","title":"2023/06/product-portfolio-service-product-background.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=300,118","width":300,"height":118},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=768,303","width":768,"height":303},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=1024,404","width":1024,"height":404},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=1536,606","width":1536,"height":606},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=2048,808","width":2048,"height":808}],"width":1024,"height":404}}},"media_items":[{"content_source_type":"manual-content","headline":"Contact Centre","description":"<p>Drive efficiencies and case resolutions faster with AI, automation, and Omni-Channel support.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"/ap/service/contact-center/","ariaLabel":"Learn more","target":"_self"},"kind":"card_productaddon","id":"1711417380329_11ko"},{"content_source_type":"manual-content","headline":"Service Cloud Voice","description":"<p>Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"/ap/service/call-center-integration/","ariaLabel":"Learn more -- Service Cloud Voice"},"kind":"card_productaddon","id":"1711417380347_cbu"},{"content_source_type":"manual-content","headline":"Visual Remote Assistant","description":"<p>Improve first-time fix rates with real-time remote service and access to expert assistance.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"/ap/service/visual-remote-assistant/","ariaLabel":"Learn more -- Visual Remote Assistant","target":"_self"},"kind":"card_productaddon","id":"1711417380360_fyr"},{"content_source_type":"manual-content","headline":"Einstein Bots","description":"<p>Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"/ap/service/customer-service-chatbot/","ariaLabel":"Learn more","target":"_self"},"kind":"card_productaddon","id":"1711417380368_rag"},{"content_source_type":"manual-content","headline":"Scale Service for Financial Services","description":"<p>Scale customer service in financial services with automation and AI, and move common interactions to low-cost self-service.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"/ap/financial-services/customer-service-in-financial-services/","ariaLabel":"Learn more -- Scale Service for Financial Services"},"kind":"card_productaddon","id":"1717532643167_ogh"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1680632942198_tre","name":"sf/nupfixed","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","link_location":"above","headline":"Service Cloud Pricing","description":"<p>Start by selecting your <a href=\"/ap/products/service-pricing/\" target=\"_self\">Service Cloud</a> edition. Some editions already include these capabilities right out of the box. For the others, you can easily add these products.</p>\n","card_type":"sf/pricingedition","currency_selector":false,"link_1":{"variant":"secondary","label":"View detailed pricing","url":"/ap/service/digital-customer-engagement-platform/pricing/","ariaLabel":"View detailed pricing","target":"_self","source":"standard-link"},"legal":"<p>This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.</p>\n"},"media_items":[{"content_source_type":"manual-content","product_color":"#FF538A","headline":"Omnichannel Customer Engagement","description":"<p>Reach customers across every digital channel.</p>\n","price":{"price_type":"amount","currency_number_style":"USD_english","amount":"75"},"price_suffix":{"suffix_type":"user_month"},"feature_list":[{"description":"Chat for Web or In-App","additional_information":""},{"description":"Messaging (WhatsApp, Facebook Messenger, SMS, Apple Messages for Business)","additional_information":""},{"description":"Einstein Bots","additional_information":""}],"link_1":{"label":"View detailed pricing","variant":"text","url":"/ap/editions-pricing/service-cloud/digital-engagement/","ariaLabel":"View detailed pricing","target":"_self"},"kind":"card_pricingedition","id":"1680632942161_c4d"},{"content_source_type":"manual-content","product_color":"#FF538A","headline":"Service Cloud Voice","description":"<p>Natively integrate telephony with your CRM.</p>\n<p>Starting at</p>\n","price":{"price_type":"amount","currency_number_style":"USD_english","amount":"50"},"price_suffix":{"suffix_type":"other","text":"user/month"},"feature_list":[{"description":"Integrated phone support","additional_information":""},{"description":"Omni Supervisor","additional_information":""},{"description":"Call centre analytics","additional_information":""}],"link_1":{"label":"Learn more","variant":"text","url":"/ap//editions-pricing/service-cloud/voice/","ariaLabel":"Learn more - Service Cloud Voice","target":"_self"},"kind":"card_pricingedition","id":"1699336132436_rpg"},{"content_source_type":"manual-content","product_color":"#FF538A","headline":"Visual Remote Assistant","description":"<p>Engage customers and employees anywhere with real-time, visual support.</p>\n","price":{"price_type":"amount","currency_number_style":"USD_english","amount":"50"},"price_suffix":{"suffix_type":"other","text":"user/month (billed annually)"},"feature_list":[{"description":"Real-Time Interactive Guidance","additional_information":""},{"description":"Intelligent Engagement","additional_information":""},{"description":"Quick Setup, Fast ROI","additional_information":""}],"link_1":{"label":"Contact Us","variant":"text","url":"/ap/form/contact/contactme-service-cloud/?d=pb","ariaLabel":"Contact Us","target":"_blank"},"kind":"card_pricingedition","id":"1699336541692_537"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1686170699064_120t","name":"sf/nup","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","card_type":"sf/quote","card_layout":"Standard","card_description_visibility":true,"card_image":true,"card_eyebrow_visibility":true,"card_link_visibility":true,"blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?w=1024","alt":"","title":"2023/06/quote-service-product-background-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=300,98","width":300,"height":98},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=768,250","width":768,"height":250},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=1024,333","width":1024,"height":333},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=1536,499","width":1536,"height":499},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=2048,666","width":2048,"height":666}],"width":1024,"height":333}}},"media_items":[{"quote_image":{"headshot":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?w=1024","alt":"Patrick Spence, CEO Sonos","title":"2023/06/service-customer-sonos.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"quote_text":"Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.","name":"Patrick Spence","role":"CEO","company_name":"Sonos","link_1":{"label":"Read the story","variant":"text","url":"https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/","ariaLabel":"Read the story","target":"_blank"},"align_image":"left","card_background_type":{"kind":"swoosh_background","blade_background_color":"254, 240, 243"},"kind":"card_quote","id":"1686170776445_1aqp"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1687454071918_312","name":"sf/logogrid","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","card_type":"sf/logomark","card_link_visibility":false,"headline":"Get the most out of Digital Engagement with thousands of partner apps and experts.","description":"","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?w=1024","alt":"","title":"2023/06/logo-customers-clouds.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=300,83","width":300,"height":83},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=768,211","width":768,"height":211},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=1024,282","width":1024,"height":282},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=1536,422","width":1536,"height":422},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=2048,563","width":2048,"height":563}],"width":1024,"height":282},"blade_background_shape":"concave"}},"media_items":[{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?w=320","alt":"Accenture logo","title":"2023/05/accenture-1-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Accenture","kind":"card_logomark","id":"1687454071813_11oo"},{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?w=320","alt":"neuraflash logo","title":"2023/05/neuraflash.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"bmc remedy","kind":"card_logomark","id":"1687454071820_1clf"},{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?w=320","alt":"pwc logo","title":"2023/05/pwc-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Neuraflash","kind":"card_logomark","id":"1687454071831_ddq"},{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?w=320","alt":"traction gather logo","title":"2023/05/tractiongather.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"pwc","kind":"card_logomark","id":"1687454071837_hi"},{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?w=320","alt":"TXTinIT logo","title":"2023/05/txtinit.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"TXTinIT","kind":"card_logomark","id":"1687454071845_pxf"},{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?w=320","alt":"waylay logo","title":"2023/05/waylay.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"waylay","kind":"card_logomark","id":"1687454071854_ghs"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1713901676409_woq_113711","name":"sf/oneup","attributes":{"blade_layout":"left","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Join the Serviceblazer Community.","description":"<p>Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.</p>\n","link_1":{"variant":"primary","label":"Join on Slack","source":"standard-link","url":"https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ","target":"_blank","ariaLabel":"Join on Slack"},"media":{"video":{"uuid":"KDWZGkWq4adroRYPR9Xhov","label":"Join the Serviceblazer Community"}}},"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1683755756275_1442","name":"sf/trailheadmfe","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","variant":"learning","headline":"Learn new skills with free, guided learning on Trailhead.","trailhead_module_1":"service_digital_engagement","trailhead_module_2":"service-cloud-voice","trailhead_module_3":"visual-remote-assistant","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?w=1024","alt":"","title":"2023/06/trailhead-mfe-background.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=300,92","width":300,"height":92},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=768,234","width":768,"height":234},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=1024,312","width":1024,"height":312},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=1536,468","width":1536,"height":468},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=2048,625","width":2048,"height":625}],"width":1024,"height":312}}},"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","thWrapperAttrs":{"tag":"thexternal-collection","src":"https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js","componentname":"thexternal-collection-learning","id":"thexternal-collection-learning","data-elementtype":"experience-blade","variant":"learning","properties":"{\"envExperienceApiHost\":\"https://mobile.api.trailhead.com/graphql\",\"envCommunityApiHost\":\"https://community.api.trailhead.com/graphql\",\"locale\":\"en-ap\",\"config\":{\"card\":{\"variant\":\"default\",\"layout\":\"grid\",\"title\":\"\",\"ctaLabel\":\"\",\"ctaHref\":\"\",\"ctaAlways\":false},\"item\":{\"hideMetaLeft\":true,\"hideMetaRight\":true,\"hideAction\":true,\"variant\":\"tile\",\"dynamicCta\":true,\"hideDescription\":false,\"hideImage\":false,\"titleTruncateLines\":3},\"state\":{}},\"variant\":\"learning\",\"items\":[{\"name\":\"service_digital_engagement\",\"type\":\"MODULE\"},{\"name\":\"service-cloud-voice\",\"type\":\"MODULE\"},{\"name\":\"visual-remote-assistant\",\"type\":\"MODULE\"}]}","bladeid":"1683755756275_1442","bladename":"sf/trailheadmfe","idxnext":"13","bladesource":"www","bladevariant":"trailheadmfe"},"curLocale":"en-ap"},{"id":"1670279296854_1353","name":"sf/nup","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","card_type":"sf/resource","card_layout":"Standard","card_description_visibility":false,"card_image":true,"card_eyebrow_visibility":true,"card_link_visibility":true,"headline":"Hit the ground running with tips, tricks, and best practices.","link_1":{"variant":"secondary","label":"See all resources","url":"/ap/resources/service/","ariaLabel":"See all resources"}},"media_items":[{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?w=1024","alt":"Download now -- Guide to the Modern Contact Centre","title":"2023/04/card-resources-modern-contact-center-1-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Guide","headline":"Guide to the Modern Contact Centre","link_1":{"label":"Download now","variant":"text","url":"https://www.salesforce.com/resources/guides/modern-contact-center/","ariaLabel":"Download now -- Guide to the Modern Contact Centre","target":"_blank"},"kind":"card_resource","id":"1670279296928_v6s"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?w=1024","alt":"get the guide ","title":"2023/11/card-resources-future-of-voice-in-contact-center.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Guide","headline":"The Future of Voice in the Contact Centre","link_1":{"label":"Get the guide","variant":"text","url":"/ap/form/pdf/service-cloud-voice-guide/?d=pb","ariaLabel":"Get the guide","target":"_blank"},"kind":"card_resource","id":"1701280005768_11t3"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?w=1024","alt":"Watch the video","title":"2023/11/card-resources-virtual-customer-fireside.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Video","headline":"See how ADT solved 80% of virtual calls without a truck roll","link_1":{"label":"Watch the video","variant":"text","url":"/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb","ariaLabel":"Watch now","target":"_blank"},"kind":"card_resource","id":"1701280087587_lp"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?w=1024","alt":"Access the calculator","title":"2023/04/card-resources-service-roi-calculator-2-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"ROI Calculator","headline":"Cost Savings Calculator","link_1":{"label":"Access the calculator","variant":"text","url":"/ap/form/demo/service-roi-calculator/?d=pb","ariaLabel":"Access the calculator","target":"_blank"},"kind":"card_resource","id":"1670279296923_19hw"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1679672709340_17ip","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Ready to take the next step with the Service Solution built on the world's #1 CRM?","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?w=1024","alt":"","title":"2023/06/contact-us-footer-service.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=300,112","width":300,"height":112},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=768,287","width":768,"height":287},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=1024,383","width":1024,"height":383},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=1536,574","width":1536,"height":574},{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=2048,765","width":2048,"height":765}],"width":1024,"height":383}}},"media_items":[{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg"},"headline":"Start your trial.","description":"<p>Try Service Cloud free for 30 days. No credit card, no installations.</p>\n","link":{"label":"Try for free","variant":"text","url":"/ap/form/signup/freetrial-service/?d=pb","target":"_blank","ariaLabel":"Try for free"},"kind":"card_contactus","id":"1679672709316_j1m"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg"},"headline":"Talk to an expert.","description":"<p>Tell us a bit more so the right person can reach out faster.</p>\n","link":{"typeOptions":{"kind":"standard"},"variant":"text","label":"Request a call","url":"/ap/form/contact/contactme-service-cloud/?d=pb","target":"_blank","ariaLabel":"Request a call"},"kind":"card_contactus","id":"1679672709319_hhx"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg"},"headline":"Stay up to date.","description":"<p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p>\n","link":{"label":"Sign up for newsletter","variant":"text","url":"/ap/form/other/blog-newsletter/?d=pb","target":"_blank","ariaLabel":"Sign up for newsletter"},"kind":"card_contactus","id":"1679672709324_g6f"}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1699665680833_18c5","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Digital Customer Engagement FAQ"},"tab_items":[{"label":"FAQ","kind":"card_faq-category","id":"1699665680783_5uz","content":[{"kind":"accordion_group","accordions":[{"headline":"What is digital customer engagement software?","description":"<p>Digital customer engagement software enables your business to engage with customers on the phone, on your website, or on your mobile app in real time. The best digital customer engagement software is built directly into your CRM with artificial intelligence, chatbots, automation and workflows, self-service help centres, knowledge bases, and omni-channel routing.</p>\n","kind":"card_faq-qna","id":"1699665680744_1bg5"},{"headline":"How does digital customer engagement software work?","description":"<p>Digital customer engagement software enables real-time support between businesses and customers across channels — allowing customers to connect instantly to a chatbot or agent.</p>\n","kind":"card_faq-qna","id":"1699665680749_f2q"},{"headline":"What businesses need digital customer engagement software?","description":"<p>Businesses of any size and industry can benefit from digital customer engagement software, including businesses in ecommerce, financial services, travel and hospitality, software and cloud services, healthcare, telecommunications, and media.</p>\n","kind":"card_faq-qna","id":"1699665680753_h79"},{"headline":"Why use digital customer engagement software?","description":"<p>Digital customer engagement software offers your customers an instant and convenient channel for customer support. It offers benefits such as increased first contact resolution, reduced operational costs, improved agent efficiency and productivity, and increased customer satisfaction.</p>\n","kind":"card_faq-qna","id":"1699665680756_tbc"},{"headline":"What is a digital customer engagement platform?","description":"<p>A digital customer engagement platform enables businesses to provide seamless customer service across multiple digital channels, such as chat, SMS, messaging apps, and more.</p>\n","kind":"card_faq-qna","id":"1699665680760_x1j"}]}]}],"path":"/service/digital-customer-engagement-platform","urlLoc":"ap","curHref":"/ap/service/digital-customer-engagement-platform/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=ap search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1702329715563_fus" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1702329715563_fus"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1702329715563_fus" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1702329715563_fus" data-module-name="Omnichannel Customer Engagement" data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="4bkjt5vmv6zLtYNAtxN5fS" > <pbc-vidyard-analytics slot="analytics" video-uuid="4bkjt5vmv6zLtYNAtxN5fS" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Omnichannel Customer Engagement </h1> <div class="blade__description"> <p>Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalised service — no matter the channel. The result? Faster resolutions and happier customers.</p> </div> </header> <div class="cta_container flex flex--right ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/digital-engagement-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo -- Service cloud" href="https://www.salesforce.com/form/service-cloud/digital-engagement-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/ap/form/signup/freetrial-service/?d=pb1" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Try for free -- Service Cloud" label="Try for free" href="/ap/form/signup/freetrial-service/?d=pb1" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, rgb(255, 255, 255) 0%, #FFFFFF 100%);"></div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=300,94 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=768,240 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/marquee-service-product-background-1.webp?resize=2048,640 2048w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1711417289456_e2y" data-blade-position="2" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1711417289456_e2y" class="relative text--blade" > <div class="container"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1711417289456_e2y" data-module-name="What can you do with your new customer engagement software?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> What can you do with your new customer engagement software? </h2> <div class="blade__description "> <p>Improve operational efficiency, unlock greater agent productivity, and deliver better outcomes by breaking down channel and departmental silos to put your customer at the centre of every conversation.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take a Guided Tour" data-link-url="/ap/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take a Guided Tour" href="/ap/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take a Guided Tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1679768400608_5yl" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1679768400608_5yl" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Meet customers where they are — anytime, anywhere. </h2> <div class="blade__description"> <p><strong>Omnichannel Customer Engagement</strong></p> </div> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Live Chat & Messaging" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1679768400668_43h-11" class="accordion__trigger" id="show-hide1679768400668_43h-11" aria-label="Live Chat & Messaging"> <span class="accordion__title relative"> Live Chat & Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768400668_43h-11" id="rel1679768400668_43h-11"> <div class="accordion__description"> <p>Don’t put your customers on hold. Meet them on their preferred channels from your website; mobile app, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, and more. Scale 24/7 support easily with AI-powered chatbots to resolve cases faster by automating answers to common questions and business processes.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768400668_43h-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?w=1024" class="image__asset" alt="Chat windows showing an agent's communication with a customer on various channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=300,291 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=768,745 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=1024,993 1024w" height="993" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Proactive Messaging" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1679768447839_17h4-22" class="accordion__trigger" id="show-hide1679768447839_17h4-22" aria-label="Proactive Messaging"> <span class="accordion__title relative"> Proactive Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768447839_17h4-22" id="rel1679768447839_17h4-22"> <div class="accordion__description"> <p>Go from reactive to proactive service with automated, relevant outbound messages from order status updates to appointment confirmations and reminders. Deflect inbound volume and improve customer experience by getting ahead of service issues — from shipping delays to service outages — with timely notifications.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768447839_17h4-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?w=1024" class="image__asset" alt="A delivery notification to a customer about their package's expected arrival" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="API & Integrations" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1679768450930_31r-33" class="accordion__trigger" id="show-hide1679768450930_31r-33" aria-label="API & Integrations"> <span class="accordion__title relative"> API & Integrations <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768450930_31r-33" id="rel1679768450930_31r-33"> <div class="accordion__description"> <p>Expand your reach by extending the power of Digital Customer Engagement to almost any third-party channel with out-of-the-box integrations and APIs.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768450930_31r-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?w=1024" class="image__asset" alt="Astro connects data from a customer's CRM platform to provide support across channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=300,295 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=768,755 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=1024,1007 1024w" height="1007" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1679768400668_43h-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?w=1024" class="image__asset" alt="Chat windows showing an agent's communication with a customer on various channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=300,291 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=768,745 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Live-Chat-Messaging.jpg?resize=1024,993 1024w" height="993" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1679768447839_17h4-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?w=1024" class="image__asset" alt="A delivery notification to a customer about their package's expected arrival" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Proactive-Messaging.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1679768450930_31r-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?w=1024" class="image__asset" alt="Astro connects data from a customer's CRM platform to provide support across channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=300,295 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=768,755 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/API-Integrations.jpg?resize=1024,1007 1024w" height="1007" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1699333174067_hz5" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1699333174067_hz5" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Natively integrate phone support. </h2> <div class="blade__description"> <p><strong>Service Cloud Voice</strong></p> </div> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Telephony Integration" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1699333173992_eoe-11" class="accordion__trigger" id="show-hide1699333173992_eoe-11" aria-label="Telephony Integration"> <span class="accordion__title relative"> Telephony Integration <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699333173992_eoe-11" id="rel1699333173992_eoe-11"> <div class="accordion__description"> <p>Get on the phones faster with out-of-the-box telephony integration with Amazon Connect or a range of partners on the Salesforce AppExchange. Embed the phone into your digital channels in Service Cloud to provide a holistic view of your customer conversations. Connect your customers to the right agent at the right time and give your agents all the context they need to assist customers faster than ever.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699333173992_eoe-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?w=1024" class="image__asset" alt="Telephony Integration" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Real-Time Transcription" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1729723816929_124b-22" class="accordion__trigger" id="show-hide1729723816929_124b-22" aria-label="Real-Time Transcription"> <span class="accordion__title relative"> Real-Time Transcription <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1729723816929_124b-22" id="rel1729723816929_124b-22"> <div class="accordion__description"> <p>Launch AI-driven recommendations with real-time transcriptions that free up agents to focus on the customer. Improve Customer 360 and insights with the ability to analyse voice conversations in the context of CRM data — driving next best actions to help agents resolve cases faster. At the end of the call, wrap up with conversation summaries based on customer intents and sentiment.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1729723816929_124b-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?w=1024" class="image__asset" alt="Real-Time Call Transcription" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=300,294 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=768,753 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=1024,1004 1024w" height="1004" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Agent Productivity Tools" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699333174003_5m0-33" class="accordion__trigger" id="show-hide1699333174003_5m0-33" aria-label="Agent Productivity Tools"> <span class="accordion__title relative"> Agent Productivity Tools <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699333174003_5m0-33" id="rel1699333174003_5m0-33"> <div class="accordion__description"> <p>Equip agents with instant access to a complete view of the customer and better tools and insights. Reduce average handle times and deliver a seamless customer experience with the help of real-time transcription and AI-powered recommendations from Einstein. Give agents and supervisors full visibility into the customer data from your voice and CRM channels in real time.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699333174003_5m0-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?w=1024" class="image__asset" alt="Agent Productivity Tools" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1699333173992_eoe-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?w=1024" class="image__asset" alt="Telephony Integration" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/svc-cloud-voice-telephony-integation.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1729723816929_124b-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?w=1024" class="image__asset" alt="Real-Time Call Transcription" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=300,294 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=768,753 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-real-time-call-transcription.jpg?resize=1024,1004 1024w" height="1004" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1699333174003_5m0-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?w=1024" class="image__asset" alt="Agent Productivity Tools" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Agent-Productivity-Tools.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1679768474348_15tk" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1679768474348_15tk" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Empower your service teams to deliver omni-channel support. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Omni-Channel Routing" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1679768474318_3qx-11" class="accordion__trigger" id="show-hide1679768474318_3qx-11" aria-label="Omni-Channel Routing"> <span class="accordion__title relative"> Omni-Channel Routing <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768474318_3qx-11" id="rel1679768474318_3qx-11"> <div class="accordion__description"> <p>Intelligently route work from any channel to the right agent for the most efficient resolution based on skill set, availability, and capacity. Automatically route work items to the most available and qualified queues, agents, or even Einstein Bots to assist customers more effectively and close cases faster.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768474318_3qx-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?w=1024" class="image__asset" alt="Omni-Channel Routing" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Training and Management" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1679768474321_10iz-22" class="accordion__trigger" id="show-hide1679768474321_10iz-22" aria-label="Training and Management"> <span class="accordion__title relative"> Training and Management <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768474321_10iz-22" id="rel1679768474321_10iz-22"> <div class="accordion__description"> <p>Give supervisors visibility and insights to onboard, coach, and manage agents. Supervisors can monitor key contact centre metrics in realtime and step in to assist on conversations when agents need support. Improve onboarding, agent productivity, and agent engagement by enhancing supervisor visibility and coaching tools.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768474321_10iz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?w=1024" class="image__asset" alt="Training and Management" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=300,292 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=768,749 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=1024,998 1024w" height="998" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="My Service Journey" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1718132323164_132o-33" class="accordion__trigger" id="show-hide1718132323164_132o-33" aria-label="My Service Journey"> <span class="accordion__title relative"> My Service Journey <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1718132323164_132o-33" id="rel1718132323164_132o-33"> <div class="accordion__description"> <p>Discover which omni-channel capabilities and implementation best practices you should adopt next based on your business goals</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1718132323164_132o-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?w=1024" class="image__asset" alt="My Service Journey in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1679768474318_3qx-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?w=1024" class="image__asset" alt="Omni-Channel Routing" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Omni-Channel-Routing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1679768474321_10iz-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?w=1024" class="image__asset" alt="Training and Management" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=300,292 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=768,749 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Training-Management.jpg?resize=1024,998 1024w" height="998" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1718132323164_132o-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?w=1024" class="image__asset" alt="My Service Journey in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/product-features-my-service-journey.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1699334796107_pdb" data-blade-position="6" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1699334796107_pdb" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Resolve issues faster using real-time video. </h2> <div class="blade__description"> <p><strong>Visual Remote Assistant</strong></p> </div> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Desktop Sharing" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1699334796068_1cre-11" class="accordion__trigger" id="show-hide1699334796068_1cre-11" aria-label="Desktop Sharing"> <span class="accordion__title relative"> Desktop Sharing <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699334796068_1cre-11" id="rel1699334796068_1cre-11"> <div class="accordion__description"> <p>Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699334796068_1cre-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?w=1024" class="image__asset" alt="Desktop Sharing" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Visual Flows" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699334796072_bak-22" class="accordion__trigger" id="show-hide1699334796072_bak-22" aria-label="Visual Flows"> <span class="accordion__title relative"> Visual Flows <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699334796072_bak-22" id="rel1699334796072_bak-22"> <div class="accordion__description"> <p>Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699334796072_bak-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?w=1024" class="image__asset" alt="Visual Flows" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Augmented Reality" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699334796077_z5t-33" class="accordion__trigger" id="show-hide1699334796077_z5t-33" aria-label="Augmented Reality"> <span class="accordion__title relative"> Augmented Reality <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699334796077_z5t-33" id="rel1699334796077_z5t-33"> <div class="accordion__description"> <p>Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionise your assistance approach and deliver solutions that are faster, more effective, and highly engaging.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699334796077_z5t-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?w=1024" class="image__asset" alt="Augmented Reality" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1699334796068_1cre-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?w=1024" class="image__asset" alt="Desktop Sharing" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Desktop-Sharing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1699334796072_bak-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?w=1024" class="image__asset" alt="Visual Flows" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Visual-Flows.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1699334796077_z5t-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?w=1024" class="image__asset" alt="Augmented Reality" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/12/Augmented-Reality.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1680901501416_woa" data-blade-position="7" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1680901501416_woa" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1680901501416_woa" data-module-name="Take a tour of the #1 AI CRM for service." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative promotion-image--background-circle brand_pink_95" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?w=1024" class="image__asset" alt="Service Cloud guided tour showing agent console" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=768,768 768w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Take a tour of the #1 AI CRM for service. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take the tour" data-link-url="/ap/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take a Guided Tour" href="/ap/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take the tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1711417380396_yyp" data-blade-position="8" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1711417380396_yyp" class="relative nupfixed--blade nupfixed--link_below layout--5 nupfixed--card_productaddon" > <div class="container carousel__container background__present"> <div class="grid grid_main nupfixed nupfixed__5 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Enhance your customer engagement solution with these related products. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-enhance_your" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1711417380329_11ko" aria-label="slide 1 of 5" role="group" data-module-position="1" data-module-type="card_productaddon" data-module-name="Contact Centre" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/contact-center/" data-link-text="Contact Centre" data-link-url="/ap/service/contact-center/" data-link-type="header" target="_self"> Contact Centre </a> </h3> <div class="card__description"> <p>Drive efficiencies and case resolutions faster with AI, automation, and Omni-Channel support.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/contact-center/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more" href="/ap/service/contact-center/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1711417380347_cbu" aria-label="slide 2 of 5" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Service Cloud Voice" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/call-center-integration/" data-link-text="Service Cloud Voice" data-link-url="/ap/service/call-center-integration/" data-link-type="header" target=""> Service Cloud Voice </a> </h3> <div class="card__description"> <p>Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/call-center-integration/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more -- Service Cloud Voice" href="/ap/service/call-center-integration/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1711417380360_fyr" aria-label="slide 3 of 5" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Visual Remote Assistant" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/visual-remote-assistant/" data-link-text="Visual Remote Assistant" data-link-url="/ap/service/visual-remote-assistant/" data-link-type="header" target="_self"> Visual Remote Assistant </a> </h3> <div class="card__description"> <p>Improve first-time fix rates with real-time remote service and access to expert assistance.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/visual-remote-assistant/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more -- Visual Remote Assistant" href="/ap/service/visual-remote-assistant/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1711417380368_rag" aria-label="slide 4 of 5" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Einstein Bots" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/customer-service-chatbot/" data-link-text="Einstein Bots" data-link-url="/ap/service/customer-service-chatbot/" data-link-type="header" target="_self"> Einstein Bots </a> </h3> <div class="card__description"> <p>Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/customer-service-chatbot/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more" href="/ap/service/customer-service-chatbot/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__5 card__wrapper carousel-card" data-module-id="1717532643167_ogh" aria-label="slide 5 of 5" role="group" data-module-position="5" data-module-type="card_productaddon" data-module-name="Scale Service for Financial Services" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/financial-services/customer-service-in-financial-services/" data-link-text="Scale Service for Financial Services" data-link-url="/ap/financial-services/customer-service-in-financial-services/" data-link-type="header" target=""> Scale Service for Financial Services </a> </h3> <div class="card__description"> <p>Scale customer service in financial services with automation and AI, and move common interactions to low-cost self-service.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/financial-services/customer-service-in-financial-services/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more -- Scale Service for Financial Services" href="/ap/financial-services/customer-service-in-financial-services/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="nupfixed_cta" data-module-name="Enhance your customer engagement solution with these related products." data-module-position="6" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="/ap/service/all-products/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View all products -- Service Cloud" href="/ap/service/all-products/" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=300,118 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=768,303 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=1024,404 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=1536,606 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/product-portfolio-service-product-background.jpg?resize=2048,808 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1680632942198_tre" data-blade-position="9" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680632942198_tre" class="relative nupfixed--blade nupfixed--link_above layout--3 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__3 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Service Cloud Pricing </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Start by selecting your <a href="/ap/products/service-pricing/" target="_self">Service Cloud</a> edition. Some editions already include these capabilities right out of the box. For the others, you can easily add these products.</p> </div> </header> <div class="cards cards--flex cards--flexThree"> <article class="card card__1 card__wrapper" data-module-id="1680632942161_c4d" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Omnichannel Customer Engagement" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Omnichannel Customer Engagement </h3> <div class="card__description"> <p>Reach customers across every digital channel.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">75</span> </div> <div class="card__price_suffix"> user / month </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Chat for Web or In-App </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Messaging (WhatsApp, Facebook Messenger, SMS, Apple Messages for Business) </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Einstein Bots </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="View detailed pricing" data-link-url="/ap/editions-pricing/service-cloud/digital-engagement/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="View detailed pricing" href="/ap/editions-pricing/service-cloud/digital-engagement/" target="_self" rel="noopener" > View detailed pricing </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1699336132436_rpg" data-module-position="2" data-module-type="card_pricingedition" data-module-name="Service Cloud Voice" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Service Cloud Voice </h3> <div class="card__description"> <p>Natively integrate telephony with your CRM.</p> <p>Starting at</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">50</span> </div> <div class="card__price_suffix"> user/month </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Integrated phone support </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Omni Supervisor </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Call centre analytics </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap//editions-pricing/service-cloud/voice/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Learn more - Service Cloud Voice" href="/ap//editions-pricing/service-cloud/voice/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1699336541692_537" data-module-position="3" data-module-type="card_pricingedition" data-module-name="Visual Remote Assistant" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Visual Remote Assistant </h3> <div class="card__description"> <p>Engage customers and employees anywhere with real-time, visual support.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">50</span> </div> <div class="card__price_suffix"> user/month (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Real-Time Interactive Guidance </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Intelligent Engagement </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Quick Setup, Fast ROI </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact Us" data-link-url="/ap/form/contact/contactme-service-cloud/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact Us" href="/ap/form/contact/contactme-service-cloud/?d=pb" target="_blank" rel="noopener" > Contact Us </a> </pbc-button> </div> </div> </div> </article> </div> <div class="legal"><p>This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.</p> </div> <div class="nupfixed_cta" data-module-name="Service Cloud Pricing" data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View detailed pricing" data-link-url="/ap/service/digital-customer-engagement-platform/pricing/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View detailed pricing" href="/ap/service/digital-customer-engagement-platform/pricing/" target="_self" rel="noopener" > View detailed pricing </a> </pbc-button> </div> </div> </div> </div>  <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" style="width: 0; height: 0; position: absolute; left: -100px"><defs><symbol id="textured-background-1680632942198_tre"><path d="M0 0h290v360H0z"/><mask id="a-1680632942198_tre" width="290" height="242" x="0" y="118" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="#fff" d="M0 360h290V118H0v242Z"/></mask><g mask="url(#a-1680632942198_tre)"><g opacity=".5"><mask id="c-1680632942198_tre" width="244" height="187" x="145" y="242" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#b-1680632942198_tre)" d="M0 0h231.6v172H0z" transform="matrix(-.99802 .06296 .07055 .99751 376.2 242.4)"/></mask><g mask="url(#c-1680632942198_tre)"><path fill="currentColor" d="m376 242.5-237.23 14.966 12.368 174.863 237.23-14.965z"/></g></g><g opacity=".5"><mask id="e-1680632942198_tre" width="329" height="273" x="-139" y="83" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#d-1680632942198_tre)" d="M0 0h290.6v215.8H0z" transform="matrix(.9779 -.20913 .20169 .97946 -138.6 143.8)"/></mask><g mask="url(#e-1680632942198_tre)"><path fill="currentColor" d="m-138.5 144 291.61-62.363 44.351 215.384-291.61 62.362z"/></g></g></g></symbol><pattern id="b-1680632942198_tre" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1680632942198_tre" transform="scale(.0027 .00375)"/></pattern><pattern id="d-1680632942198_tre" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1680632942198_tre" transform="scale(.0027 .00375)"/></pattern><image xlink:href="https://a.sfdcstatic.com/shared/images/pbc/textured-clouds.png" id="f-1680632942198_tre" width="360" height="266"/><symbol id="textured-background-contour-1680632942198_tre"><path d="M-25 0C27.4978 17.3862 85.1476 27.2222 145 27.2222C205.197 27.2222 262.254 17.577 315 0V28H-25V0Z" fill="white"/></symbol></defs></svg>  </section> </div><div data-blade-id="1686170699064_120t" data-blade-position="10" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1686170699064_120t" class="relative nup--blade layout--1 nup--card_quote" > <div class="container background__present"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1686170776445_1aqp" data-module-name="Patrick Spence" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(254, 240, 243)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" tabindex="-1" aria-hidden="true" data-link-url="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?w=1024" class="card__image" alt="Patrick Spence, CEO Sonos" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/service-customer-sonos.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </a> </div> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--ap" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" data-link-text="Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth." data-link-url="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" data-link-type="header" target="_blank"> Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Patrick Spence </div> <div class="role_company"> CEO, Sonos </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Read the story" data-link-url="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondaryWithMobileText" data-stacking="wideM" aria-label="Read the story" href="https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/" target="_blank" rel="noopener" > Read the story <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </div> </article> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=300,98 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=768,250 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=1024,333 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=1536,499 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/quote-service-product-background-1.jpg?resize=2048,666 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1687454071918_312" data-blade-position="11" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1687454071918_312" class="relative logogrid--blade" > <div class="container noCTAs"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Get the most out of Digital Engagement with thousands of partner apps and experts. </h2> </header> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1687454071813_11oo" data-module-track-impressions="" data-module-name="Accenture logo" data-module-position="1" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?w=320" class="card__logomark__image" alt="Accenture logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/accenture-1-1.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1687454071820_1clf" data-module-track-impressions="" data-module-name="neuraflash logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?w=320" class="card__logomark__image" alt="neuraflash logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/neuraflash.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1687454071831_ddq" data-module-track-impressions="" data-module-name="pwc logo" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?w=320" class="card__logomark__image" alt="pwc logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/pwc-1.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1687454071837_hi" data-module-track-impressions="" data-module-name="traction gather logo" data-module-position="4" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?w=320" class="card__logomark__image" alt="traction gather logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/tractiongather.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--5 logo-block--card_logomark" data-module-id="1687454071845_pxf" data-module-track-impressions="" data-module-name="TXTinIT logo" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?w=320" class="card__logomark__image" alt="TXTinIT logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/txtinit.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--6 logo-block--card_logomark" data-module-id="1687454071854_ghs" data-module-track-impressions="" data-module-name="waylay logo" data-module-position="6" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?w=320" class="card__logomark__image" alt="waylay logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/waylay.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> </div> </article> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=300,83 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=768,211 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=1024,282 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=1536,422 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/logo-customers-clouds.jpg?resize=2048,563 2048w" width="100%"/> </div> <svg class="background__contour background__contour--overlap" viewBox="0 0 1440 98" fill="none"> <path d="M0 0.000976562C229.219 63.3102 470.662 98.001 720 98.001C969.338 98.001 1210.78 63.31 1440 0.000976562V99.001H0V0.000976562Z" fill="white"/> </svg> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1713901676409_woq_113711" data-blade-position="12" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1713901676409_woq_113711" class="relative oneup--blade oneup--left-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1713901676409_woq_113711" data-module-name="Join the Serviceblazer Community." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="KDWZGkWq4adroRYPR9Xhov" > <pbc-vidyard-analytics slot="analytics" video-uuid="KDWZGkWq4adroRYPR9Xhov" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Join the Serviceblazer Community. </h2> <div class="blade__description"> <p>Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Join on Slack" data-link-url="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Join on Slack" href="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" target="_blank" rel="noopener" > Join on Slack <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1683755756275_1442" data-blade-position="13" data-blade-name="sf/trailheadmfe" data-blade-variant="trailheadmfe" data-blade-source="www" data-blade-type="blade"> <section id="1683755756275_1442" class="relative thmfe--blade layout--3 thmfe--" > <div class="container background__present"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Learn new skills with free, guided learning on Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_learning"> <article class="card card__wrapper"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-learning' id='thexternal-collection-learning' data-elementtype='experience-blade' variant='learning' properties='{"envExperienceApiHost":"https://mobile.api.trailhead.com/graphql","envCommunityApiHost":"https://community.api.trailhead.com/graphql","locale":"en-ap","config":{"card":{"variant":"default","layout":"grid","title":"","ctaLabel":"","ctaHref":"","ctaAlways":false},"item":{"hideMetaLeft":true,"hideMetaRight":true,"hideAction":true,"variant":"tile","dynamicCta":true,"hideDescription":false,"hideImage":false,"titleTruncateLines":3},"state":{}},"variant":"learning","items":[{"name":"service_digital_engagement","type":"MODULE"},{"name":"service-cloud-voice","type":"MODULE"},{"name":"visual-remote-assistant","type":"MODULE"}]}' bladeid='1683755756275_1442' bladename='sf/trailheadmfe' idxnext='13' bladesource='www' bladevariant='trailheadmfe' > </pbc-thwrapper> </article> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=300,92 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=768,234 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=1024,312 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=1536,468 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/trailhead-mfe-background.jpg?resize=2048,625 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1670279296854_1353" data-blade-position="14" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1670279296854_1353" class="relative nup--blade nup--link_below layout--4 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__4 nup__gridFour"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Hit the ground running with tips, tricks, and best practices. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1670279296928_v6s" data-module-name="Guide to the Modern Contact Centre" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/resources/guides/modern-contact-center/" tabindex="-1" aria-label="Guide to the Modern Contact Centre" data-link-url="https://www.salesforce.com/resources/guides/modern-contact-center/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?w=1024" class="card__image" alt="Download now -- Guide to the Modern Contact Centre" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-modern-contact-center-1-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/resources/guides/modern-contact-center/" data-link-text="Guide to the Modern Contact Centre" data-link-url="https://www.salesforce.com/resources/guides/modern-contact-center/" data-link-type="header" target="_blank"> Guide to the Modern Contact Centre </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Download now" data-link-url="https://www.salesforce.com/resources/guides/modern-contact-center/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Download now -- Guide to the Modern Contact Centre" href="https://www.salesforce.com/resources/guides/modern-contact-center/" target="_blank" rel="noopener" > Download now <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1701280005768_11t3" data-module-name="The Future of Voice in the Contact Centre" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/pdf/service-cloud-voice-guide/?d=pb" tabindex="-1" aria-label="The Future of Voice in the Contact Centre" data-link-url="/ap/form/pdf/service-cloud-voice-guide/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?w=1024" class="card__image" alt="get the guide " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-future-of-voice-in-contact-center.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/pdf/service-cloud-voice-guide/?d=pb" data-link-text="The Future of Voice in the Contact Centre" data-link-url="/ap/form/pdf/service-cloud-voice-guide/?d=pb" data-link-type="header" target="_blank"> The Future of Voice in the Contact Centre </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the guide" data-link-url="/ap/form/pdf/service-cloud-voice-guide/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the guide" href="/ap/form/pdf/service-cloud-voice-guide/?d=pb" target="_blank" rel="noopener" > Get the guide </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1701280087587_lp" data-module-name="See how ADT solved 80% of virtual calls without a truck roll" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" tabindex="-1" aria-label="See how ADT solved 80% of virtual calls without a truck roll" data-link-url="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?w=1024" class="card__image" alt="Watch the video" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/card-resources-virtual-customer-fireside.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Video</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" data-link-text="See how ADT solved 80% of virtual calls without a truck roll" data-link-url="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" data-link-type="header" target="_blank"> See how ADT solved 80% of virtual calls without a truck roll </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Watch the video" data-link-url="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Watch now" href="/ap/form/demo/visual-remote-assistant-to-reduce-costs/?d=pb" target="_blank" rel="noopener" > Watch the video </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1670279296923_19hw" data-module-name="Cost Savings Calculator" data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/demo/service-roi-calculator/?d=pb" tabindex="-1" aria-label="Cost Savings Calculator" data-link-url="/ap/form/demo/service-roi-calculator/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?w=1024" class="card__image" alt="Access the calculator" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/card-resources-service-roi-calculator-2-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">ROI Calculator</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/demo/service-roi-calculator/?d=pb" data-link-text="Cost Savings Calculator" data-link-url="/ap/form/demo/service-roi-calculator/?d=pb" data-link-type="header" target="_blank"> Cost Savings Calculator </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Access the calculator" data-link-url="/ap/form/demo/service-roi-calculator/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Access the calculator" href="/ap/form/demo/service-roi-calculator/?d=pb" target="_blank" rel="noopener" > Access the calculator </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Hit the ground running with tips, tricks, and best practices." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="/ap/resources/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="See all resources" href="/ap/resources/service/" > See all resources </a> </pbc-button> </div> </div> </div> </div> </section> </div><div data-blade-id="1679672709340_17ip" data-blade-position="15" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1679672709340_17ip" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with the Service Solution built on the world's #1 CRM? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1679672709316_j1m" data-module-type="card_contactus" data-module-name="Start your trial." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Start your trial. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Try Service Cloud free for 30 days. No credit card, no installations.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/ap/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Try for free" href="/ap/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1679672709319_hhx" data-module-type="card_contactus" data-module-name="Talk to an expert." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to an expert. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Tell us a bit more so the right person can reach out faster.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Request a call" data-link-url="/ap/form/contact/contactme-service-cloud/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Request a call" href="/ap/form/contact/contactme-service-cloud/?d=pb" target="_blank" rel="noopener" > Request a call </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1679672709324_g6f" data-module-type="card_contactus" data-module-name="Stay up to date." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Stay up to date. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up for newsletter" data-link-url="/ap/form/other/blog-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Sign up for newsletter" href="/ap/form/other/blog-newsletter/?d=pb" target="_blank" rel="noopener" > Sign up for newsletter </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=300,112 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=768,287 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/06/contact-us-footer-service.jpg?resize=2048,765 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1699665680833_18c5" data-blade-position="16" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1699665680833_18c5" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1699665680833_18c5" data-module-name="Digital Customer Engagement FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Digital Customer Engagement FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1699665680833_18c5" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1699665680744_1bg5" data-module-name="What is digital customer engagement software?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1699665680833_18c5-11" class="accordion__trigger" id="accordion1699665680833_18c5-11" aria-label="What is digital customer engagement software?"> <span class="accordion__title relative"> What is digital customer engagement software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1699665680833_18c5-11" id="rel1699665680833_18c5-11"> <div class="accordion__description"> <p>Digital customer engagement software enables your business to engage with customers on the phone, on your website, or on your mobile app in real time. The best digital customer engagement software is built directly into your CRM with artificial intelligence, chatbots, automation and workflows, self-service help centres, knowledge bases, and omni-channel routing.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1699665680749_f2q" data-module-name="How does digital customer engagement software work?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699665680833_18c5-12" class="accordion__trigger" id="accordion1699665680833_18c5-12" aria-label="How does digital customer engagement software work?"> <span class="accordion__title relative"> How does digital customer engagement software work? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1699665680833_18c5-12" id="rel1699665680833_18c5-12"> <div class="accordion__description"> <p>Digital customer engagement software enables real-time support between businesses and customers across channels — allowing customers to connect instantly to a chatbot or agent.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1699665680753_h79" data-module-name="What businesses need digital customer engagement software?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699665680833_18c5-13" class="accordion__trigger" id="accordion1699665680833_18c5-13" aria-label="What businesses need digital customer engagement software?"> <span class="accordion__title relative"> What businesses need digital customer engagement software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1699665680833_18c5-13" id="rel1699665680833_18c5-13"> <div class="accordion__description"> <p>Businesses of any size and industry can benefit from digital customer engagement software, including businesses in ecommerce, financial services, travel and hospitality, software and cloud services, healthcare, telecommunications, and media.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1699665680756_tbc" data-module-name="Why use digital customer engagement software?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699665680833_18c5-14" class="accordion__trigger" id="accordion1699665680833_18c5-14" aria-label="Why use digital customer engagement software?"> <span class="accordion__title relative"> Why use digital customer engagement software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1699665680833_18c5-14" id="rel1699665680833_18c5-14"> <div class="accordion__description"> <p>Digital customer engagement software offers your customers an instant and convenient channel for customer support. It offers benefits such as increased first contact resolution, reduced operational costs, improved agent efficiency and productivity, and increased customer satisfaction.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1699665680760_x1j" data-module-name="What is a digital customer engagement platform?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699665680833_18c5-15" class="accordion__trigger" id="accordion1699665680833_18c5-15" aria-label="What is a digital customer engagement platform?"> <span class="accordion__title relative"> What is a digital customer engagement platform? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1699665680833_18c5-15" id="rel1699665680833_18c5-15"> <div class="accordion__description"> <p>A digital customer engagement platform enables businesses to provide seamless customer service across multiple digital channels, such as chat, SMS, messaging apps, and more.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=ap origin=https://wp.sfdcdigital.com/en-ap/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

CINXE.COM

Best Live Chat Software & Omnichannel Customer Engagement Platform | Salesforce Asia